Hollister Incorporated Corporate Office | Headquarters
2000 Hollister Dr. Libertyville, IL 60048
(847)680-1000






Reviews For Hollister Incorporated Corporate Office


5/9/12
i have my fave sweatshirt and was gonna get a bigger size and it was a month later and it was gone and i cant find it anywhere else



employee Mom 5/11/12
My daughter has worked for Holister Clothing co. for a little over a year. Today she called to let me know the manager was not there yet to open the store while she sat outside waiting, the manager did show up 40 mins. later. She has also complained to me about how poorly the store is run, for instance, the cashier also has to open the fitting room for customers leaving a line for both waiting. The employees are assigned a "room" to work in and are NOT allowed to leave that space even to show a customer where a requested item is in another part of the store. The turn over in management is great. The discount they allow the employees is laughable, however they are STRONGLY encouraged to purchase the latest styles in the store all the while making minimum wage. (employees are not allowed to wear any other clothing BUT Holister while on the job). So give the kids a break-speak to the manager if you have a problem. I can only encourage my daughter to quit while she can still use this experience as a reference.



Merry 2/12/12
I went to Hollister today to do some shopping with my son and my two grandaughters. We were at the Triangle Town Center Mall in Raleigh North Carolina. But before we went in the Hollister store we had rented one of the stroller carts from the mall and put my grandaughter in it and went in the store. As we started shopping one of the employees named Martina came up to us and told us we couldnt have the stoller cart in there because of safety issues. I asked her why when they bring those big bulky strollers in why was this one different from a regular stroller? she just said that it was store policy and we would have to take it out. Well that just pissed me off and it pissed my son off so we put back what we were going to buy and I went up to the register and I told them what happened that I was going to report this. I spend alot of money at Hollister and I feel like what she did was uncalled for. To me I felt embarrassed by the way she approached us and made that kind of scene in front of the people that were in there shopping. I will not do anymore business in that store again. Hollister needs to let me know if that is there policy and if it is it needs changing. They do not need to have a store in the mall if you cant enter it with one of the rented strollers. and anyway they dont need the store to be so cramped up that you cant shop in there without walking on someone. I will call the corporate office about this but I wanted to make everyone aware of Hollister's ignorance. This is discrimination!!!!!




mic 1/26/12
I am very displeased with holluster .. I spend a lot of money in there as I have 2 teenage kids who will only wear holluster !! When I went to the countryside mail store I was purchasing 2 jackets and when I went to write a check they said their systems were down and could only take cash !! Really!!! Who carries cash ?? They were rude about it and when I asked the manager who was probably 18 if he coyld hold my purchase till the next day since I lived an hour away and they were clising soon he refused !! Great way to do business Hollister !!! Please the customer right ???Wrong !!!!!



debster 1/25/12
almost had it out with the lackless employees at hollister at garden state plaza in paramus, NJ, today. i have some gift cards to use so i stopped in for a very quick look and found a very cool zip up hoodie. it was awesome and hanging on a $20 sale rack. i walk around for longer than i anticipated confused between this and another aqua hoodie also on the same rack. i finally go to pay only to be told that it wasn't on sale and had been placed in the wrong spot!! i inform him that there were like 2-3 other hanging there as well and that it's not my fault. he goes to investigate and brings over the manager who showed a bit of a "tude" and said he could not help me and that it was in fact "not on sale". when i again said it's not fair to the customer, he replied "it must have been one of the kids working here who misplaced them". as i leave the store i see some of those "kids" joking and not doing their job. if not for being in a hurry i would have turned right around but i will be informing Hollister about my experience. i like the music but it's a bit loud. also the store is dark, i agree. and i like the smells.



Jordan 1/3/12
PEOPLE!!! THIS ISNT HOLLISTER THE CLOTHING COMPANY THIS IS A MEDICAL COMPANY PUT YOUR COMPLAINTS ON A THE CORRECT HOLLISTER SITE I AGREE WITH EVERYTHING YOU PEOPLE ARE SAYING I USED TO WORK THERE IT SUCKS PERIOD



Anna 1/2/12
Geez, where do I begin? Hollister pretty much sums up what's wrong with today's world/youth!! I walked into the Watertown,NY store today with my 13 year old son and I was instantly pissed off and in a fowl mood because the music (if you want to call it music) was so loud. I immediately asked the young girl behind the cash if she could turn down the music, she of course said "no"!! Not even a "sorry but I can't", just simply no. The store is too dark, music too loud and I was embarrassed to walk through the mall carrying the Hollister bag! What the hell are you promoting? Two teenaged kids half naked making out on the bag. Does the US not have enough teen moms with unwanted pregancies? I will never shop at Hollister again, I'm tempted to return the clothing I purchased today, the only reason I won't is to disappoint my son. He shouldn't have the price for a poorly run cooperation targeting you g and impressionable kinds. Guess you can't shop there if you're bigger than a size 0! Wake up America, don't support these clowns!!



Irate Consumer 12/29/11
I don't think its the managers or asociates that are to be blamed ...its the corporation! They have poor employee relations.. Underpaid..store have no security and the employees are expected to deal with shop lifters hollister in staten island new york is the worst...The store is loud and dark therefore it draws the lower class crowd of thieves. I have witnessed employees being harassed by gangs of thugs!! But corporate does not think the employees and customers are worthy of a safe enviorment. Employees hate their JOBS therfore you get what you pay for! Besides the fact that the clothing is nothing less than overpriced rags! $50 jeans that leave blue dye all over everything and after the first washing they look like something that came from the charity bin! I will never shop there again! Also it is a know fact that they discriminate...if you apply for a job you have to be attractive...if you are not up to their standard but do qualify..you will get a job in the STOCK ROOM.. Where no one will see you! I plan on taking this to the community board and the press! Be safe Stay out of HOllISTER!



SRINIVAS 12/16/11
HELLO THIS IS SRINIVAS IAM VERY MUCH EXITED ABOUT HOLISTER SHOWROOM , THE WY IT WAS DESIGNED THAT HOW EMPLOYEES WORKING THE STORE THATS EVERYTHING FANTASTIC, MY INTENSE TO MSG U IS I WOULD LIKELY TO FORM A HOLISTER SHOWROOM IN INDIA , I NEED A CONTACT NO'S TO SPOKE ABOUT THIS , SO PLEASE IAM WAITING FOR THIS OPPURTUNITY.
THANKS.
SRINIVAS

NAME : SRINIVAS
CONTACT NO : 00447834221724



SRINIVAS 12/16/11
HELLO THIS IS SRINIVAS IAM VERY MUCH EXITED ABOUT HOLISTER SHOWROOM , THE WaY IT WAS DESIGNED HOW EMPLOYEES WORKING THE STORE THATS EVERYTHING FANTASTIC, MY INTENSE TO MSG U IS I WOULD LIKELY TO FORM A HOLISTER SHOWROOM IN INDIA , I NEED A CONTACT NO'S TO SPOKE ABOUT THIS , SO PLEASE IAM WAITING FOR THIS OPPURTUNITY.
THANKS.
SRINIVAS

NAME : SRINIVAS
CONTACT NO : 00447834221724
EMAIL ID : dsrinuraju7@gmail.com



SRINIVAS 12/16/11
HELLO THIS IS SRINIVAS IAM VERY MUCH EXITED ABOUT HOLISTER SHOWROOM , THE WaY IT WAS DESIGNED AND HOW EMPLOYEES WORKING AT THE STORE THATS EVERYTHING FANTASTIC, MY INTENSE TO MSG U IS I WOULD LIKELY TO FORM A HOLISTER SHOWROOM IN INDIA , I NEED A CONTACT NO'S TO SPOKE ABOUT THIS , SO PLEASE IAM WAITING FOR THIS OPPURTUNITY.
THANKS.
SRINIVAS

NAME : SRINIVAS
CONTACT NO : 00447834221724
EMAIL ID : dsrinuraju7@gmail.com



angry to say the least 12/10/11
LG Listen to this!!! I will go to the media with you. My daughter and friend were shopping today for xmas gifts. As they entered the store they noticed a man following them in. My daughter was wary of this persons behavior. They continue to shop around picking a top up for a grab gift for a party, Head to the register of course it is ten people deep two line one register. Girls decide to forget the shirt and come back later. They FOLD the shirt and put it back exit the store. My daughter was nervous about this plane clothed man following them telling her friend lets go that guy is still following us. At this point the girls are in full blown panic and think this guy is ready to obduct them. Half way down the mall she turns and see him running at them. She starts screaming for help, police, stanger anything to get help for this person after them. He charges them rips her bag grabs her friend by her coat bringing her back in the other direction. All the while my daughter is screaming for help as she thought this man was kidnapping her friend. A women helps her get her friend. mall security comes the girls explanes what happened. Come to find out the man does work for the store and thought they were stealing. So this thug attacked my child and her friend! At what point was he going to reveal himself??? Clearly not before he terrorized them. contemplating going to the police to file a report??



lisa c 12/8/11
3 orders, I have finanlly learned my lesson!! They offer "great deals" that are too good to be true, and they are! They never deliver the goods!! NEVER! They say they are sold out but when you go into the site to purchase it at regular price....walaaa...just like magic, it's there. BOYCOTT HOLLISTER!! When I asked the "customer service rep" David V to speak to a supervisor he said he was. I could tell he was taking the call from his home and he told me "IT WAS NONE OF MY BUSINESS WHERE HE WAS TALKING TO ME FROM"!!



Sarah 12/8/11
I ordered a hoodie for my daughter three weeks ago. I received a pair of pants instead. I emailed customer service to inform them of HOLLISTER'S error. I was told I would have to return the wrong item at my own expense. I was then charged for a second item and was overcharged by $15. I decided to call customer service and was helped by a very nice woman who said she had fixed everything. Five days later my item still has not shipped and my order is still in limbo, so I called back. I spoke to Nikisha - the RUDEST person I have ever had the misfortune of dealing with. She interrupted me, sighed at me, was short with me and eventually hung up on me when I asked to speak to a supervisor. So I called back. I spoke wiht a very nice lady who explained the problem with my order and said she could do nothing to help speed the process along. She told me that before my order would ship, Hollister would conduct an investigation to find out why I was sent the wrong item in the first place. That is NOT my problem. I paid for an item and I want it. I should not have to wait for my replacement that I paid for THREE WEEKS ago until Hollister figures out what THEY did wrong. I will also be writing a letter to their corporate office.



Renae 11/25/11
If there was zero thats what hollister deserves in my opinion I was in there today and at 6am and got some stuff when I got home I realize I was overcharged and so I worked a way around my busy day to go back to the store and get it fix the manager was extremely rude and didn't really want to help fix a the mistake that they made telling me that I had to return the next day after I had drove 45mins to get there . I wasn't surprise the customer service is below expectation it funny that they dont appreciate their customers because without customers their store will not even exist . They don't value their customers and its sad cause eventually they wont have any customers



Carole 11/26/11
My son bought a sweatshirt in the taunton, ma store on black friday. He realized afterwards it didn't fit right and tried to return it. He was told the computers were down and he would have to come back a different day. He had his receipt! He went back the next day and was told once again he could not return it or he could take the sale price which he did not pay. He was told his receipt wasn't scanning because the computers were down and to come back another day. They can't override the price and put in the price he paid. They MUST scan the receipt. INSANITY!



julie 11/24/11
Today I was Christmas shopping for my 2 teenagers. Most of the customers were Moms like me in their 40's. We all agreed, the fragrance is too strong, the music too loud and the lights too low. I asked to have the music volumed lowered but was told it is at a corporate set level. I had to leave the smell was so strong, I was nauseated. I actually checked the noise level with an app on my iphone, which read 90 decibels. I checked in Ontario[ if you care] this is the max allowed for an 8 hour shift. Most workplaces and schools in Ontario are fragrance free. The kids that work in retail generally do not know the labour laws and like working in a popular fashion store, so I intend to call the ministry of labour to see what can be done. There is no other store at our mall that presents these condition. I could go on about overpriced merchandise, ad with kids making out or teenage[if that] in sensual poises but I'm guessing you don't care.



PG 11/24/11
customer service sucks. everytime i walk in there, i get a stuck up look from snobby sales associates. they never even say hey how are you? and if they do its always cold they just do it bc they feel like they have to. and also i never feel comfortable to ask an associate a question because they give you an attitude. other than the poor customer service, the store is great.



samy 10/20/11
i have a great suggestion your company can do to make more money at hollister.

Everyone loves the hollister room spray you use to spray on clothes .Well now that your switching to a steamer .Do you realize how much money you could make off of the secret spray no one can buy.I dont understand why you just dont start selling the spray because people are always going to come shop for clothes no matter what.You have no idea how many people would pay a ton and go out of there way to get this stuff.Please think about doing this.



shannon osaile 10/1/11
I ordered my son a shirt online, it was bright yellow. I washed it one time and it turned a lime green I took it to the store with all the packing it came in it was exactly one week after we got it in the mail they told me there was nothing they could do. I won't be going back nor will I be on their website



cindy 8/9/11
hollister is aweful and they have very poor management, they should probably not have kids running their stores. Especially the murfreesboro location.



LG 8/20/11
Me and my two children went to Hollister (Westfiled/Southpark mall in Strongsville, OHio) for school shopping. Both had chosen some clothes that they wanted to try on so we went to the fitting room. My son tried on his items and left the fitting area. My daughter went in to try on her clothes as I waited outside of the fitting room with the store associate. The next thing I know, the associate pointed me out to the store manager who returned with two police officers. The officers told me that I had to leave the store because an associate reported me "popping a tag" or "doing something they didn't like". I was dazed, confused and started asking the officers what happened as they led me and my daughter out of the store. All I did was wait for my kids to try on their clothes and the store associate was standing right there the whole time so I don't understand. I told the officers to check my bags as they were leading me out. They refused and said the store is private property and they have a right ask anyone to leave. I told the officers how I was a 38 year old professional, college graduate who simply took my kids school shopping, and demanded an explanation. They told me to follow up with store management and apologized for removing me from the store in front of all the people. The officers left and than I called my son on his cell phone (as he was still in the store) and told him to leave the store. This is one of the most humiliating and hurtful experiences of my life. I felt like I was being singled out for no apparent reason. Is this how you treat your customers? If so, I think the public should be notified of the type of company you are. I already told my children to never buy anything from your stores again and I plan to contact the local media and news stations. This whole experience has ruined my perception of your store and I hope noone else will ever have to experience what I went through today.



dink 8/21/11
The music is so loud in Hollister stores the help cannot even hear what the customer is asking them. I had to repeat my question of whether they had a shirt in a different size four times before they could hear me. When I told them they should turn it down, they said that corporate tells them how loud it has to be. Also, when I tried to buy something off of a mannequin since it was the only size medium they had, they told me that they are not allowed to remove clothes from the display. They had one small that was not selling and one medium on the mannequin and they still wouldn't sell it to me. Needless to say, I won't be back.



Jessica 8/22/11
I love this store. Everyone is so friendly and eager to assist you. The music needs to be louder though and the only problem I have are the grouchy costumers. I love the dark beachy theme and the smell of the store. No, im not an employee,Ii am a costumer. I have never had a problem with this store. I wish I could give them more then five stars!



Betsy 8/29/11
Hi Guys,

Was in your store in Minnetonka MN yesterday! The sales clerks are not very friendly! How about some customer service, maybe say hello, can I help you? Instead of looking at your customers with your nose in the air! Music is way to loud!

Only one person at the register, long line to check out. To dark in the store. Come on Hollister corporate, get with the program. If you want us parents to shop at your stores with our teens and spend money, act like it!!



Us 9/2/11
I just bought a tank top from Target and drew a seagul on it. Boom, instant Hollister! I don't know why people waste their time and money shopping at the worst store in the world. Service sucks, I could get better service at Taco Bell. These people are insane and seriously don't know what they're doing. I hope they close down.



Debbie 8/25/11
Shopping with my daughter at the Mall at Millenia in Orlando. There were several young kids working but only 1 person at the register. We had dinner reservations and asked if they could hold our 440.00 purchase and we would be back to purchase it after dinner because the line was so long. No they would
Not hold anything! We never went back and will never shop there again! What a stupid policy and get some real managers that have common sense! Never will I ever shop there again! Idiots!!!!



KT 8/7/11
Charged twice told to contact the bank. THE WORST CUSTOMER SERVICE EVER!!!



Curmedgeon 8/5/11
Loud music violates OSHA for their employees. I'm reporting them.



Sunny 7/25/11
Shopping in stores is fine. Online is a nightmare be warned if you like an object om clearance by it fast! just because it is in your cart does not mean it is safe and just because you are in transition to pay for your items they are not safe! Hollister will pull items from your cart as you are checking out. I received my order from them and found out they forgot a pair of jeans but i was still charged for them, I called in to say what happened and the people are so rude there. A girl even went as far as to hang up on me!



Kayla 4/28/11
never owned hollister just doing this stuff for a school project. seems like some people like it alot and some dont so im getting a lot of mixed signs.....



mario manduajno 3/24/11
hi my name is mario mandujano i all ways ware your clothing my prosnal opinen is that your clothing is the best.....i resontlee pruchesd a new par of blue jeans from your companyy and they ripped the 1st day i got them mabey you guys can send me a gift card or somethin iam 14 years old i live in lincoln park michigan the zip code is 48146 1069 merrill.....hopefulley you guys can send me some kind of gift card sincerly:mario mandujano



Caleb 3/9/11
Im doing a school project and i need to know who is the owner of Hollister corporate headquarters!! but hollister is amazing



Sue 2/25/11
Hollister is the worst company their managers are totally idiots. I waited almost 3 months to get paid when they finally gave me my check it bounced because they put a stop payment on it. Be aware of going to work at this dump.... I guess if you have half a brain it is the place for you. The most idiotic place ever....



Sue 2/25/11
This company has got to be the worst company in the world!!! They make you wait 3 months to be paid then when they pay you they put a stop payment on the check and say another one is coming in the mail that never does.



marie 2/2/11
I noticed the big sign in front of the store saying an additional 50% off all red line clearance items so I decided togo in and look around . After spending a half hour in there I went to the register to purchase about five or six items for my son. When the manager rang in the items they did not ring up an additional 50% off so I said something about it and she told me that the sale ended yesterday. I told her the sign was up inftont of the store and she told me that it was no longer effective. I told her ok but that its false advertising and that She should still honor it then take the sign down. She said that she could not honor it and that the sign would be taken down when corporate gives the ok.so I ended leaving with nothing and will never go back again.



Janelle . 2/4/11
I love HCO its one of my fav. stores . whoever thinks otherwise is a RETARD &+ yes they do have very horrible service but at the end of the day its worth waiting for . (:



Nick Patrick 1/16/11
Customer Service SUCKS....I will not spend 1 more cent with this hole in the wall, joke of a company.



Renee 1/6/11
I bought a pair of pants on Tuesday at 40% off and discovered they were the wrong size. I went back on Thursday to exchange them for a different size and was told I would have to pay the difference since the pants were no longer on sale. I explained it was an even exchange-- not a different item-- but the manager insisted she was right. Still waiting to hear back from corporate because nowhere in their written return policy does it say that. Very upset.



Shon 12/22/10
My daughter's (ages 11 and 13) just returned from a trip to the mall and a horrible trip to Hollister.Both my girls had 100.00 to spend, but 5 minutes later we walked out of there with our ears ringing.The music was so loud that I could not hear any of the sales people when they spoke to us and I had to be standing with my ear to my daughter's mouth to hear them.Before we walked out the manager came up to us and asked if she could help us find anything.I told her that due to the loud music they just lost out on 200.00 worth of sales.She just shrugged her shoulder's.I told her that they should start selling beer and food and turn it into a bar.Needless to say we went to one of their competetiors and spent the monet.We will not go back there again.



Nikki Renfro 12/10/10
I made an online purchase of three sweatshirts for my daughters and paid with my debit card. I was checking my bank account and was shocked to see it was overdrawn and pending were not one but three charges to Hollister. I called to find out why and was told they put a hold on my card and release that hold when my items are shipped out. I understood that part but pointed out that my items had shipped so the hold shoud be removed. I was told it could take 7-10 days to "fall off" of my account. I told the sales rep that wasn't acceptable - were they going to pay my overdraft fees? She said there was nothing she could do and to talk to my bank. I then called my bank and they said they couldn't remove the hold that had to be done by Hollister (which is what I thought but...) So I called Hollister again and got a different sales rep who was quite rude so I admit I was rude back and was told the same thing again. I asked to speak to a manager and was told there was nothing a manager could do that they couldn't do. In frustration I hung up and once more called my bank. I was then told a three way call could be made. I called Hollister again and was told they do not make phone calls out. Grrrr. Well I explained my situation again and this lady gave me the codes I needed to give my bank to release those funds! Why I wasn't given those in the first place I do not know! So six phone calls later my account was finally fixed. But I will NEVER shop online at Hollister again and I will probably actually never buy Hollister product again.



Hillary 12/12/10
I bought a Hollister jacket in 2009, but did not wash it until 2010. I washed it explicitly according to the washing instructions. The label never said anything about dry cleaning the jacket. When I removed the jacket from the dryer, the faux fur around the hood shrunk and turned into a fuzzy mess. It was ruined and could not be fixed to bring it back to it's original fur-like look. I had my receipt, but the manager at the store refused to give me my money back or store credit. If the care instructions had specifically said that the jacket could only be dry cleaned I would taken it to be dry cleaned. This is unacceptable. I would never trust Hollister again and will never take my business there again.



Michaela 12/9/10
This message is regards to a purchase that I made online. I spent $85 worth of clothes through the website and I used paypal to pay for my purchase. When using my paypal account, the billing address was different from the shipping address. I wanted my order to be shipped to my boyfriend's apartment under his name. Well Hollister made a mistake and shipped to package to his apartment but under my name. Because of this mistake the package was not left at the apartment and instead I had to go pick up the package from the post office. Then at the post office I found out that they shipped the package back to Hollister on accident. Then when I requested a full refund from Hollister they only refunded me for the actual items and NOT for shipping and handling! How is that my fault? Hollister sent my package to the wrong recipient and therefore I must pay for their mistake? Now I am out of $10 and I don't have the items that I wanted either! I feel like Hollister robbed me of $10 and when I called customer service they told me that there was nothing that they could do! I don't know how you can steal from your customers like that when it is your mistake!!!



Rainie Yang 11/4/10
Hollister is a bad store. The manager didn't even care if you tell them the music is so loud. They are not going to do anything about it. The manager didn't even report this problem to the corporate office to let them know about customer concern. Hollister in Westminster Mall and Main Place, California don't have good clothes and so expensive. Hollister store have the music so loud that could kill my ear. I don't like to go in there but every time I pass by, the music distract my shopping spirit. This store is look like a night club than a store for young kid. Loud music, dimmer light, this doesn't work at all for most of people. You guy are teaching kid to become bad because of your loud music. Corporate people you all have to awake and listen to customers concern. Your music is so distracted and interfere people communicate and listening. Corporate office need to pay attention more about how to run a good business.



Sofia Hinojosa 8/10/10
I shopped at Hollister in Mcallen, Texas and I purchased a blue jacket and paid cash within two hours I went back to the store and told the guy in the register that I want to return it and purchase a red one instead he then did the transcation as even exchange I realized what he did and I questioned it and told him i would feel more cofortable if her gave me a regular recipt and not one with an even exchange, beacause i didnt want to have any trouble if i needed to return it.Although i told him this he said that recipt would be fine,so i left. Then 3 weeks later my daughter informs me that she didnt want the jacket anymore so when I went to return it they could not give me my money so the gave me a merchandise credit. I am very upset because the manager should not have lied to me....

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