Hill's Pet Nutrition Inc Corporate Office | Headquarters Contact Phone Number & Address

Lucka	7/9/11
This forum needed shaikng up and youve just done that. Great post!

Mahaley	7/11/11
I feel so much hpapier now I understand all this. Thanks!

Elaine Garcia

6/2/10

I would give zero stars if that was an offered option. I found a black beetle bug in a can of Hills Prescription canned i/d dog food. I sent an email to the Hill's Consumer Affairs department and promptly received a response asking me to call the 800 number during business hours, which I did.
The representative who eventually came on the line asked me lots of questions in an effort to find a way the bug could have gotten into the food after the can was opened-- "Where was the bug found in the can? How long had the can been opened? Where do you store the food? How long have you had it?" etc....
I explained that the bug was in the can. I found it as I scooped the food out. I had to pick the food off of the bug to see the whole thing. It had legs and when I squished it, guts came out. It was not a chemical or ingredient, as the rep insisted. She firmly stated there could be no bugs in Hill's food because of the strict sterile environment it is manufactured. She spent several minutes explaining why there could not possibly be a bug in the food. Well, sorry, there was a bug. I saw it.
I would not be writing here and on every message board I know of if the rep had apologized and explained that every precaution is taken to make sure bugs don't get into the food, but occasionally things like that do happen. She should have offered me a free case of the food in an effort to appease me rather than insinuate that I imagined the very real bug.