184 Reviews For Hertz Headquarters & Corporate Office

Application

I have been pleased with Hertz the past few years in the Jackson, Mississippi area. They have always been able to supply me with the type of vehicle I requested. And I hope to continue my business with Hertz in the future. Thank you. Mike Koskie

RENTAL PRICE

Rented a mini van in NY JFK, filled the tank before returned vehicle, no one there to meet me at vehicle check in, charged me $88 for a tank of gas sight unseen...Still waiting for my refund. I'm sure the corporate rentals don't even check their statement and hertz must make millions on this...Thanks but never again. 1.5 rating out of 5.....Holy....

I was VERY disappointed in my service this past week. I rented a standard size car with Hertz though Priceline, I was quoted a fair price for a weekly rental, I even called the Hertz company location where I rented from, asked them 3 times if they had shuttle service from Denver Airport and I was told YES, I had speaker phone on so my travel companion could also hear so we both could be reassured we would be shuttled right to the Hertz car rental place.!! We arrived at airport, went out to catch aHertz shuttle and we were told they didnt shuttle to the Hertz we rented from, needless to say, we was stranded at the airport, I called Hertz Corp and they apologized to me but couldnt get me to the Hertz destination that we needed to go...The customer support lady then changed my reservation to the Hertz that did shuttle to and from airport, and of coarse it costed me way more than what my initial reservation would have costed, plus they charged me a $200 deposit on top of the $300 for the rental.!!! Needless to say, thank God I had a place to stay while on vacation (at my sons) because I had no money left after renting the car,so I spent my weeks vacation broke, unable to enjoy my visit being so stressed over Hertz's mistake and mis-communication!!! If I wouldve known there was no shuttle service in the first place I wouldve never rented from that location at all!! And because of this experience, I will NEVER rent from Hertz again, nor would I reccommend anyone to rent from Hertz!! ONE VERY UPSET and DISSATISFIED customer...

Unsastified

I was very displeased with my first and probably last experience at Hertz rental car, this past weekend i went to their Port Columbus location to rent a car because my car was down I was quoted a price of $130.00 plus a 300.00 deposit then the representative told me that i could add extra coverge for $19.99 more only to be ripped off and charged $20 dollars extra a day. could add extra coverage to the vechicle for $19.99 more. Only to return the car tuesday and find out he charged me by the day. I even had him repeat the total to me only to still be ripped off.

i have rented from hertz with only minor problems over the last 10 years. I will however be choosing a different vendor in the future. The last time i was in atlanta ga. i loaded the luggage and found the car wouldn't start so the hassle began. the time previously to that, they allowed me to drive an unregistered car off the lot to my destination, think of the potential here for a hassle. i reported it to hertz and the have not even responded with a KMA

I called a local Hertz car rental in Poway CA two different times to get price quotes. The first time it rang until I was hung up on. The second time it rang with no response or even a recorded message. I called Corporate Headquarter to advise them of my experience. The representative advised me that I could not call that number for a rental and had to call another number. I told her that I prefered to do business locally where I intended to pick up the car because they are more aware of availability and price. I was surprised by that the corporate office was not concerned about poor customer service and the loss of business. I told the representive I could see why they were rated 1-1/2 stars out of four. She told me I interupted her and she was going to say that she would pass my complaint on. There seems to be a serious lack of customer service in all departments I delt with. It is too bad she felt the need to advise me that I interrupted her instead of taking customer information to improve their services. Again, what happened to good customer service and training? I will not be calling on Hertz for a car rental in the future.

Was getting my car worked on as the dealership rented me a car from hertz. The billing was set up to be payed for from the dealership. Somehow hertz took the money out of my checking acount. A week later nothing has been resolved and are very difficult to deal with. Will never do business with again.

No such location

We rented a car at Andrews AFB and drove to Charleston AFB only to find that the location we were to return the car to no longer existed. Had to call to find a new drop off location after driving around for 1/2 an hour. Then had billing problems after that, but they did manage to correct that.

OFFICE HOURS

I attempted to rent a car on a Saturday morning in Norman, OK and needed to pick up the car at 8:00 a.m. I was told the office does not open until 9:00 a.m. When I told the representative I wanted to return to car on Sunday morning I was told their Norman office is not open and i would have to keep the car and extra day and pay the cost of keeping the car. Hertz needs to be open from 8:00 a.m. to at least 8:00 p.m. The representative told me the office in Norman is open from 9:00 a.m. to noon on Saturdays and not at all on Sunday. Poor service when customers need a car and can't get one when they need it.

Agree

I will not rent from Hertz again either. I am in Falls Church, Virginia, and rented from my local dealership within a mile of my house. Had issues with first car, got a second car with issues as well. Wouldn't mind so much, but the non-caring, 'oh well' attitude is what concerns me most. When I called "Executive" Customer Service in NJ, I got attitude from them as well. Something's wrong at Corporate, for the employees to be carrying an attitude.

Not Happy

The Crystal Lake office has the most inadequate people I have ever spoken with.

Nonresponsive

Trying to get picked up so I can get my rental car and Hertz just doesn't seem to care. The Hertz rental site have their phones forwarded to Hertz central reservations who are totally useless. Called 5 times and felt like I was distrubing her nap or nail polishing.

I rented a car and was given a sentra. Asked for an altima and was charge $75 for an upgrade! I am a GOLD member and the altima is an intermediate, which was what type of car I requested. Sent in a complaint, after two weeks got a response stating I would receive a credit. Then got another email stating I would not get a credit. Spoke with the customer service rep. , who was RUDE and she didn't care if Hertz lost my business. REALLY??? Well, no longer will I rent from Hertz. Poor customer service!!!

gave my car away

I "reserved" a car at the Desert Springs Marriott location in Palm Desert, CA. I called to ensure they were not going to close early, normal time 1pm on Sunday. She said they didn't have a car for me? I went with a pick up time of 10am and called at 1130am. I was speechless. How can you run a business that way? The rental was for a week and reserved. Why take a chance that I don't show up to someone who didn't reserve a car to begin with? Now I am left to figure this mess out.....never again Hertz.

Renting a Car

I rented a car from the Totowa location in NJ. The representatives are quick and in a hurry to get you out of there. On the phones, they are rude and eager to hang up. They are very unorganized and misplace things. If i my insurance didn't choose them i would never deal with them EVER again.

I rented a car from a location in Conyers Georgia as I always do. My bill did not have my PC code information on it and I was told to call the billing department. I called the billing department and spoke with two representatives and one named Lee ID 7861 who was just rude and nasty. I have never had such a disrespectful agent on the phone from Hertz and after dealing with this foolishness over being overcharged. I am extremely disappointed with Hertz and I would not recommend them to anyone.

WE rented a car in Milan and when we picked up the car the back bumper was being held on by duct tape. Duct tape!! What a joke. And despite sending in a complaint letter to Hertz, we have heard nothing. Never again. Hertz, you suck

I will never rent from Hertz again after my experience renting from Hertz Alanta-Hartsfield location. I was over charged on my rental rates ( Approximately $160); I was charged for road side assistance I never received (an additional $68), I paid for another service to fix the tire to try to get to the airport for a flight. The check tire pressure light was on the entire rental and Hertz customer service told me to visually check to see if the air was low in the tire, if not the sensor may be bad. I am unable to speak with Mangers from the Hertz rental services and the phone conveniently hangs up over and over again. Worse thing, I was a longtime customer of Hertz for my business travels.

I will never rent from hertz again ...I was put in an unsafe car balled tires and completely off alignment and had to wait 24 hrs out of state for a replacement...unprofessional and unreliable! !!

One week before leaving i contacted hertz many times regarding obtaining the correct car for my mother and father in law to travel with us finally my wife was told by an employee that the only car in the group was the one the had . This was a lie. Late at night offered a totally unsuitable car, had to upgrade costing £240 extra Many e-mails on return no communication . never again will i hire from them nor will many people that i have spoken to since.

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