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I reserved a compact car on-line with Hertz in Phoenix. When I went there, the clerk tried to pressure me into buying liability insurance and get a bigger car for less money than for the compact deal. I told him I didn't want it. He told me to wait on the side while he waited on another person. I waited about 10 minutes and told him I don't want to wait any longer. He persisted 2 more times to take his deal. Again I told him no. He ended up giving me a Chevy Malibu (which I thought was a compact car). It was a sleazy thing to do. I complained to AAA of which I am a member. I am now going to write to their corporate headquarters since they give you the run around on the phone. Their address: Hertz Corporate Headquarters
225 Brae Blvd.
Park Ridge, NJ 07656
THE HERTZ IN MELBOURNE,FL IS AWEFUL!!!!! I'VE BEEN WAITING A MONTH FOR A CALL BACK. HERTZ NEEDS TO BE ON UNDERCOVER BOSS SO THEY CAN SEE HOW THE EMPLOYEES ARE TREATING THEIR CUSTOMERS. NEVER AGAIN WILL I RENT OR REFER ANYBODY TO HERTZ.
Executive V.P. and President International
I rented a Hertz car in Italy in June 2012.
Today I received 2 invoices from Hertz Italy regarding a potential fine.
I have read previous responses from Hertz US stating this is NOT Hertz US problem. Well Hertz is global.
This becomes a partnership responsibility of Hertz US, like it or not.
I have rented Hertz cars in the US and have never experienced a situation like this.
I am attempting to contact Hertz Italy to resolve.
However I will NEVER rent another car from Hertz Global again. Period.
I consider this a scam and apparently from reading numerous reviews on the Internet am not alone in this feeling.
Acknowledge your responsibil or not Hertz has a major problem.
I am trying to speak with anyone at Hertz / Hertz Claims to handle a car accident. The person renting the vehicle hit and damaged my personal vehicle at LAX last Thursday. I only get voicemail and go absolutely NO WHERE by phone. If anyone from your corporate office reads this: 1) Hire human beings to answer your phones; 2) Quit starting all messages with negatives such as your limited hours of operation and when you are closed; 3) If you don't have all the data in front you, you obviously are not interested in doing any ground work -- thanks. As I was not the renter I can safely tell you I will never rent from Hertz. You guys have AWFUL customer service. Bad, bad bad.
I second the zero rating as the customer above. Hertz is the worst in customer service.
Employees lie. Am being forced to pay an amount that was to be a credit due to the
Numerous inconveniences we experienced. Now threatening collections. I had an agent
Email me a receipt to show the balance was zero, but still receiving statements for this
Amount. Called corporate to resolve, said I would have to have the manager for hertz
At the rental agency clear it and he refuses. Should stand by what a customer is told.
Will NEVER USE THEM AGAIN. LOST THIS CUSTOMER FOR LIFE!!! Also, my
Husbands company will definitely not use them again. Nor will any of our family.
I hope it is worth the money they STEAL from us. Because they lose a lot more
Than they gain. Don't worry about your reputation Hertz. Oh, well maybe you should be.
Equipment was inadvertently left behind in a Hertz rental in Phoenix Airport. I reported it and Hertz responded that they'd found it and return it. Well, the canvas case holding the expensive equipment arrived empty even though in the original email it was stated the items had been found. There are thieves at the Hertz Phoenix Airport. Shame on you, Hertz
I WAS CHARGED $1959.00 FOR A 7 WEEK RENTAL FOR A ECONOMY CLASS CAR. I WAS CHARGED AND EXTRA $49 A WEEK FOR AN UPGRADED VEHICLE IN WHICH I HAD AN UPGRADE COUPON FOR, 2. THE VEHICLE I PREVIOUSLY RESERVED I WAS TOLD WAS UNAVAILABLE WHEN I GOT TO THE LOCATION AND THAT I WAS GOING TO HAVE TO GET PUT IN AN UPGRADE OR GO TO ANOTHER LOCATION AND BE CHARGED THE EXTRA $7 A DAY FOR A MISTAKE THAT WAS MADE ON HERTZ END THROUGH THEIR WEBSITE. 3. WHEN I CALLED TO COMPLAIN THE AREA MANAGER TOLD ME THAT HE APOLOGIZES FOR MY INCONVEINANCE AND THAT THE VEHICLE I WAS GIVEN AND CHARGED AN UPGRADE FEE FOR WAS NOT AN UPGRADE. I HAVE BEEN BOUNCED AROUND FROM PERSON TO PERSON AND NOW THE SITUATION HAS ESCALATED TO ME TAKING LEGAL ACTION. I WAS TOLD BY AN ATTORNEY THAT HERTZ IS KNOWN FOR THIS AND ALSO KNOWN FOR NOT GIVEN THE MONEY THAT THEY OVERCHARGE BACK AND SO YOU WILL HAVE TO SUE THEM! (BY THE WAY I RENTED FROM HERTZ SEVERAL TIMES BEFORE AT THIS SAME LOCATION (KANSAS CITY, MO-CROWN CENTER LOCATION)).
We waited 3 hours at FLL airport with 4 kids and had to pay $350 extra $$ for a mini van we prepaid for!!! They had no mini vans and made us upgrade to a Mercedes suv, that was way tooooo small. They suck so much, we are miserable and everyone is upset!! I will tell everyone how miss managed Hertz is and irresponsible and liars!! We are tired and miserable. I will only use Enterprise because Hertz is the worst company ever!!! I could spit fire right now...
I wish I could give a 0. We returned our rental at sfo airport. As we were going through the security check we realized when we got to the security check at the airport that we had left our camera in the Rent-A-Car Approximately 30 minutes had passed when I got back to the hertz.. no one there could help me they couldn't find my camera they couldn't find the Rent-A-Car then they said that the car had already been re-rented out. The management went on to lecture me that it was our fault for leaving the camera. It is so disheartening that within a 30 minutes our $1,000 plus camera was taken. We called several times speaking to multiple people telling our story over and still not receiving any return call. it was either the person who checked us in that tool our camera or the person who cleaned the vehicle within 30 minutes. No one from the managent even searched for our camera. My husband was not helped at all! Every person we came into contact especially the girl Lucille who checked us in at the time of the car return was horrible! I wish undercover bosses could visit the sfo hertz. This place should be shut down! I would love for someone from corporate to help us resolve this issue.
I rented a mini-van in Tampa, FL. The car was fine. There were no problems until we got our credit card bill a month later. There was an administration fee of $14.75 from a place called Platepass-hertz. There was an additional charge for $3.25 from Platepass. I called the Platepass customer service and was on hold a FULL HOUR. I was told that whenever the car goes past a toll booth, the camera records the incident and the customer is charged. We paid the $3.25 (4 tolls) in cash because nobody at Hertz told us about Platepass. We were not aware that Hertz had done such a thing. We would have rejected the use of it had we known. Now Platepass tells us that we need receipts for the 4 tolls that we paid before they will credit our account. What a rip-off. Who asks for receipts for small tolls UNLESS when they are told that the receipts will be needed to keep from being scammed.
It is a dirty scam. First Hertz employees do not tell the customers about Platepass, then we get hit with excessive charges. We will never rent from Hertz again.
I rented a car at the Raleigh airport a week ago.
I returned it to the Washington DC Hilton 2 days later
(Of course there was no one at the counter the afternoon before when I originally tried to return the call)
When I went back the next morning to return it I waited for 20 minutes
The clerk to the keys and my contract and told me I was all set
Since then I've started receiving robo-calls saying the car was never returned
After being left on hold for times ranging from 5 minutes to 25 minutes, I have been told to:
-contact the Hilton
-contact the Raleigh airport
-call this toll-free number
Three times I've been hung up on
One time I was left on hold
One time I was given another number to call which turned out to be not in service
I still have no resolution
This has wasted hours of my life
I will never rent from Hertz again
I rented a vehicle from the Johns Creek, GA location. I returned the vehicle but my ticket was not closed out causing my account to be charged for 2 additional days. I drove back to the location which was closed for the day,but no sign was posted indicating this. I have since incurred an overdraft fee because I was charged additional money for a vehicle I returned on time. I cannot get a straight answer from the manager or store employees about the funds being released back to my account. It's been 4 days already! *Extremely Pissed off Customer*
Car repair shop arranged for me the use a 2012 Toyta Corolla. Hertz rep called prior to my picking up car and stated the gas tank was full and would need to be returned full.I put 14 miles on the car, according to the odometer.I ended up putting 2.5 gallons in tank, obviously last customer did not fill tank.Told by rep they donot check to see if tanks are full before giving out to next customer and none of my money could be returned. If I ever rent from them again, which I doubt, I'll make sure the tank is topped off at their expense.Their silly rep had no idea the milage per gallon this car should use.I calculate Hertz received $8 extra of my money. Eight dollars multiplied by the hundreds of thousands of vehicles they rent puts a nice tidy sum into their corporate pockets
The guy in the Modesto, Ca Office is so rude. Not only did we have expired tag on the rental car we rent, also had a slow leak on the tire. Said I would have to pay for it. I will never rent there again. I have rent alot of cars there in the last 5 year. Got pull over for the expired tag.
After over 2 months to repair my car that A HERTZ Employee driving a HERTZ car hits my 2 week old Mercedes SLK i get it back from the repair shop, The adjuster for HERTZ denied polishing my black car and only authorized repairs that were noticable from the top, I have had to argue between aftermarket parts, a tire that was slit and when I return the Junk they gave me they tell me I have to fill it up. It had an 8th of a tank when I picked it up. Also they have been charging me for their vehichle which their Insurance is supposed to be. Now I have a Mercedes that is 2 colors of Black, Broken Aero PLastic on the front and side of the car and scratches from the limbs that scratched the passenger side due to their adjuster refusing to repair my car correctley. It is time for a LAW SUIT to deal with THESE TYPE OF CORPORATIONS.
I have rented 4 cars from your plantation/Suncose location at the AAA facility in Sunrise florida. All the past rental until the one today went great. You have agentleman the re Chis hi is now i=on Vcatio do today someone Eric filled in. He is nastky bekllidgerent and has the oersonaly if a worm. J was NEVER told that soking is not allowed in you vehimes and he said that he was going to change me $200,00 for cleanimg out the car. I looked over the agreenent and the location and there are NO signs that state that. I kept harping on it even torugh I said I would never do it again, he still persisted that the fee would apply and then he called his brach managr woh told hin to dripthe issures.
He is rude, arrougnat had ascts like to world owes hin something.
He poorly represented Hertz and should NOT be there promothing your cars.
He SHOULD BE FIRED.
In Las Vegas at a Hertz located inside a hotel my wife and I tried to rent a car to get back to AZ due to an emergency. We gave the clerk our credit card and after a couple minutes he handed it back and said it was declined. We then gave him a debit card and he also said it was declined, plenty of $$ available on each. I then gave him my debit card and when he said that was declined we started asking him if maybe there was a problem with his "system". He stated that nothing could be wrong with his system and we needed to call our bank. While standing there my wife pulled out her phone and called our bank. The bank said there was no holds and no activity on any of the accounts from Hertz. We then asked the clerk if there was someone he could call to see if they may be having system problems. He looked at us like we were stupid and said it wasn't his system it was our (3) cards. By this time I was very pissed and I asked if he had a manager available..."He's on vacation." Then my wife finally got through to him when she asked if she could have the phone number to the people he calls when there is a problem. He called someone and spoke in a hushed tone for a few minutes, tries another card, handed it back and said no, it's your cards. He told us to go to the Hertz at the airport and try. We were very upset and walked away from the desk. My wife immediately called Hertz and they said they could see no problems, holds or flags associated with our Name or Gold Card Membership. We are planning another trip to Florida in two months but we are probably going to try another company.
Making the reservations was great. The CSR was fantastic. Of, course, to get the money. But once that was done, the Customer Service is so bad it could make you loose your religion. We were double talked twice and lead to believe that we were being taken care of. Before I would use this Rental service again, I would rather hitch hike to my destination.
Should have read the reviewds First. Would not have even made reservations.