176 Reviews For Hertz Headquarters & Corporate Office

Plate Pass?

My wife and I were in an automobile accident and rented a car from Hertz. When we turned the vehicle in we were under the impression everything was paid. Wrong!! Our bank account was debited from Plate Pass for tolls. We did not know what Plate Pass was. The salesperson did not inform us that they charge $4.95 per day plus tolls. I called Hertz and they said it was in the paperwork and I should call Plate Pass. I called Plate Pass and the gentleman was kind enough to refund all but 1 day. I can't even blame Plate Pass, Hertz should have informed us of this additional charge. I actually feel that the entire amount should be returned to us and that we should even be refunded for the additional day. All parties, including corporate were contacted. I do not feel comfortable renting a vehicle from Hertz now or in the future.

Horrible Service

Customer Service is horrible. They held my deposit and wouldn't release it. I asked for a manger and I was told they don't have managers. I was then told it would take 3-5 days for someone to call me back if I wanted to talk with a supervisors. I had to call their corporate to receive the help that I needed.

Thrifty Car Rental

I was extremely disappointed in the service contract for Thrifty. My husband had to pay an extra $11 per day to drive the car we rented. What a real rip-off! We attempted to contact the corporate office all to no avail. We were originally told to wait until we returned the car, talk with the manager and if no resolution contact the customer service. We did all of that and had to wait and wait for someone to answer our call, finally just hung up! We will never rent from Thrifty again and will caution anyone we know about using Thrifty Car Rental!

The hertz rental needs a drop off box so vehicle return in the event people has to go to work.

Poor Customer Service

I rented 2 times from Hertz in the past year. I have been a gold member for a number of years. I had 2 small problems that could have been easily resolved; however, no one at Hertz seems to care. I call, I write and I get no response. What was a small problem has now become big in my mind. Caring and service after the sale is non existent. I guess since they are the biggest they don't have to be the best. I have not rented from Hertz since and unless their deal is overly competitive I don't envision renting from them again, I also share my experience with others.

Great Experience

I flew into Newark, NJ earlier this week and made my way to the Hertz to pick up my rental car. The gentleman who checked me in was so courteous and the check-in process could not have been easier or more pleasant. The Avenger I rented is exceptionally clean and drives perfectly - I love the NeverLost navigation system, especially while driving in busy traffic conditions. Great team - great overall experience. I will rent from them again and recommend everyone else do the same.

RIPOFF

I rented a car from Hertz to drive from Georgia to Pennsylvania. When I went to drop the car off the place was closed so I had no option but to keep it another day. The next day it was closed also so I called the 800 number and was told to just drop it off which I did. Now my bank account is being charged 2,600.00 for having a car for 3 days????? That's just flat out ROBBERY! PLEASE do not rent from them.

great company

I always rent from this Hertz...They are the best

USED TIRES

in October of 2012 the car we rented sustained a flat tire. We were left on the highway for 2 1/2 hours waiting for service. Now they send a bill not for one tire but TWO and they are USED ones at that. Makes us wonder if the flat tire had been a used one. They want an outrages amount for these "damages". Still trying to resolve but not much luck -- spread the word you could be driving on someone else's old tire -- not very safe!

Dishonesty

Once again I tried Hertz for my European Car rental needs. Wrong again! I picked the car I had asked for in Zurich Airport on 6/15 at about 10 AM. There was along line of customers and only 1-2 agents working. My son went into the fast lane with his Gold Membership and I followed him. The agent Narciao Suarez got pissed off at me and sent me back to the long line. Now , my son had to wait for me until I was served about 1 hr. later. My family with small children had to wait for me as well. There were no Gold Member customers waiting and so he could have served me but no he was mot. When I returned the car to the airport, I was charged additional fees which were not included in my on line reservation. This is a lousy trick in Zurich and it is dishonest. It has happened to me before in Zurich a few months ago, Same lousy tricks. So. no more Hertz for our family. We have other options. Your service is dishonest and my friends will hear about it.

Hertz Car Rental

I do have to say that this is the first time that I have rented a car from Hertz and will be the last time. The car was dirty from the start. I went in to complain so she gave us a different car. I got in it and it smelled like smoke. The lady said it went through the Colorado fires. Just what I want to smell for two days, smoke from a fire. I went back in and told her that I would take the dirty one over the one smelling like smoke. When I got back from our trip then I saw how gross this car really was. When I was getting all my stuff out under the mat was someones toe nail clippings... GROSS....a mountain dew pop with only a couple drinks out of it was under the seat along with some sunscreen lotion. I can tell you they do not clean these cars from one rental to the next. I rented several times from Avis and that will be the company that I will go to the next time I need a car. Also found a set of keys from another car on the windshild behind the wiper blades, who knows how long those were there. Hertz you should check on your Twin Falls Airport store in Idaho, the quality is not there.

I've Been ROBBED!

I rented a car for just the weekend for what should have been about $50 but due to an error on HERTZ's end I was charged over $500!!! I have called and called about my refund and they assure me it's being processed but it has been almost TWO months!! I'm not waiting on $10 here I NEED MY MONEY!! A manager is never available when I call and I always leave messages but not once has one been returned. I will NEVER rent from Hertz again. They act like they don't care at all.

Horrible company

I have rented from them twice in the past couple of years because they tend to have good prices but they are not worth it. Terrible service, bad cars. For example this past weekend I attempted to rent a vehicle which had 30k miles on but by it's appearance it looked it had over 60k miles. It had an engine service light on, scratches all over the car, huge black spots in the carpet, unwashed and banged up armrest. Once I saw the car, I cancelled and went to Enterprise. I paid a few more bucks but was worth it. Hertz, I suggest you learn a thing a or two from Enterprise

They gave our families reservation away. We had the reservation in for 3 months. This was to be the road trip to reunite the family, They had no reasonable explanation as to why the 15 passenger Van we reserved was not there when we came to pick up. They could not even say when the the vehicle would possibly be available. They are so sorry! Everyone was so disappointed... to say the least. Destroyed our vacation and road trip to Yosemite National Park, Vegas and the Grand Canyon. I tried to reach the corporate office and got passes off to another office. The lady there was rude and pretty much said theres nothing we can do about it

No disclosure

Same complaint as others. Hidden Charges. No disclosure. Plateplass with no benefit. Was not told the device was in the car. No customer service but are quick to give reservations and receive payment. Switch and bait with rental cars after reservation. Wheres Ralph Nader.

Pa Certified RES RE Appraiser

Same complaint as others. Hidden Charges. No disclosure. Plateplass with no benefit. Was not told device was in car. No customer service but are quick to give reservations and receive payment. Switch and bait with rental cars after reservation. Wheres Ralph Nader.

The Worst Customer Service Ever

I recently got married and bought a vacation trip through priceline. I was denied the rental car, because my credit card still had my prior name. Eventhough I tried to give him other ID, such as Military ID card, I was treated like a piece of garbage by the Manager at the Hertz at the Miami airport. I will never rent from them again and will advise other government travelers the same.

PlatePass Charges

Last visit to Hertz because of erroneous Chages for PlatePass. I was in Atlanta Ga the week they charged for tolls in New York and Ne Jersey.

Unwarranted Charges

This is the second time we have received unwarranted charges from Hertz. The first one was a year ago for $50 that no customer service (if you could call it that) could explain. They just told me that there was nothing they could do about it, but could not explain what it was for. Now we are being charged $70 for a $39 parking ticket that we paid in plenty of time. Again, customer service was no help. Over an hour trying to get through to a person.

Unhappy

It's unfortunate that I did not find these reviews until after the fact. I am attempting to understand and re-negotiate charges that were not well defined during reservation and at pickup and far exceeded the initial approximation.

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