HP Corporate Office & Headquarters

I purchased hp all in one in august, september it crashed and now its oct 19th and I still dont have computer after spending hours taking apart with HP tech on phone, sending in for repair to get back to find it still doing same thing. I'm tired of being told stories. I want to know where my computer is and what HP is doing to fix it. This is now second time I sent in and have been told one story after another of what is wrong with it. HP Management needs to look at case managers and retrain them all.

We have an exchange student from China, who purchased an HP notebook and Global Warranty. The notebook is 2 months old and the screen is blank. The service dept said the problem is a cable inside. Not only does any of the warranty cover this but to get it fixed she would have to pay to have it shipped back to China repaired there, pay for that, then pay to have it shipped back to the USA. The student exchange program recommended HP because of the global warranty, but will no longer do so. This is not how a global company should do business. I would not recommend HP to anyone. Jeff. 585-948-6075.

I asked for a friend to look into a replacement for a < 3 year old motherboard, purchased for my grandson. I was told that if I don't get an HP authorized motherboard, the OS would not have a valid license . Then when I try to see if I can get it at HP I am told they don't have any to sell. I think, since I am forced to get a different motherboard, HP should give me a license. After all, I paid for a license when we purchased the machine. I work with a large company and I am asked to give opinions for suggestions for systems. I recommend HP many times. If that is the service I get at HP perhaps I will point that out to friends and business associates. It seems good faith (n. honest intent to act without taking an unfair advantage over another person or to fulfill a promise to act, even when some legal technicality is not fulfilled. The term is applied to all kinds of transactions.) should take care of the license. Please advise from whom I should get the response and what information I need to provide a license information. Ruben Caraballo ---------- Forwarded message ---------- Well, looks like that mb is not available. Haven't been able to find it online. Any "mATX" MB with the 775 socket would be an acceptable replacement, but it would need an OS license. ----------------------------------------------------------------------------- Unfortunately, we are unable to supply you with the part you are requesting. If you have any other needs, please don’t hesitate to e-mail your parts request or call our toll-free number, 1-877-253-8898, 8 am through 6 pm, Eastern Standard Time. Please attach or include the original email thread instead of generating a new email so that we may keep track of the entire email conversation. If you have an urgent request, please call us at 1-877-253-8898 x525 during normal business hours (Monday-Friday, 8am-6pm EST). Thank you for your interest in www.sparepartswarehouse.com. Toll Free: 877-253-8898 x 525 Local/INTL: 937-253-8799 x 525 FAX: 513-672-9578 image001 From: Cesar Ventura [mailto:cesarv@techie.com] Sent: Thursday, September 29, 2011 12:02 PM To: sales@sparepartswarehouse.com Subject: Part Inquiry: Computer - HP - System Boards - US Spare Parts Warehouse - Part Inquiry Device Type: Computer Manufacturer: HP Part Category: System Boards International Configuration: US - - - - - - - - - - - - - - - - - - - - - - - - Model Number: A6658F Part Number: GX708-69003 - - - - - - - - - - - - - - - - - - - - - - - - First Name: Cesar Last Name: Ventura Email: cesarv@techie.com - - - - - - - - - - - - - - - - - - - - - - - - Comments: Looking for this motherboard. Please provide info on price and availability. Thank You!

baught a 750 dollar paper weight. Its a pavillon!! Big suprise there... Mine had total componet failure in just.... Drum roll............ 16 months. lol!! nothing but junk. Never buy a HP agian oviously. Anyone in the houston area want to picket out side there factor in NW Houston????? I'm serious... Email me and lets stick it to them where they stuck us. In the pocket book. rkhayes4@sbcglobal.net

the tech support, not available. they want in your computer before they sell you 169.95 service program, and you dont find that out for an hour or two on phone. H-P an american company, why dont you act like it. How can you look any one in eye with out smelling bad when you walk away. No wonder you will not answer, phone youselves. How sad grandpaw

I will never again buy another HP product. It's an very unpleasant experience to buy HP notebook and deal with their case manager or higher level. They will certainly lose me as a customer forever.

HP is the poorest product on the Market,There support is a scam,I carried my Computer to a Local Tech and they told me that I have a Hardware Problem,I just had the Drive replaced 5 months ago,I then sent it to HP and they told me my Screen was Bad,Only part on the Computer that hasnt been Repaced and the Computer is less than a Year Old.Spend a couple extra Dollars and dont buy any of there Junk.

I am very upset the way HP is handling the touchpad issue. Making false promises is not the way to do business. I have purchased HP products for the last 6 - 7yrs. I have 4 HP desk tops, and 2 HP printers which I had no problems doing at that time because customer service was great then. But since you guys dropped the price on the touchpad, things have been so chaotic. I tried to purchase one of these items online and it completed my order but of course later on it came back saying my order wasn't fulfilled due to the volume of orders. But when it told me to sign up for the email notification and then stated that all who was on the list will be emailed with a one time exclusive offer to be able to receive one I felt a little comforted. Just today I spoke with another representative who mention that that was a false statement and that they are not honoring what they have said. I am very upset with this response because if I new this ahead of time, I would have had a chance to seek other retailers for the touchpad. HP have lost their credibility with me at this time. I thought so highly of this company but now it just seems that you all care about you and not the customer. I would greatly appreciate a response of some kind back in regards to the availability and why the ball was dropped on this and why would you treat a loyal customer as I and others like me this way. Very Irritated, Chiante Hamilton 2914 Old Kent Dr. Joliet, IL 60435 Tele: (815) 274-2071

I purchased a all in one printer officejet pro 85400a recently on line.A problem arosewhere it would print in blackink. after consulting with tech support ,they decided to send me a new print head. the new print head did not work The next step was to speak to a case mgr. My case #8053459314 was established. The case mgr was to contact me ,which he never did to explain the next step During this whole proccess I received nothing but frustation When asked to speak to a supervisor it was denied. I have a HP computer and monitor also but with all this frustration I WILL NEVER purchase another hp product again. My experience was disgusting

OMG, don't try to get any assistance with HP. YOU WON'T. I am done with HP. They could care less. After 5 years you can't even get parts. Their customer service reps need a class on customer service. I called their Corporate Office and they are as helpless as customer service. Honestly, I don't know who is reputable out there, but I guess I'll buy a MAC.

I purchased a HP desktop computer this past Christmas 12/2010 and have had problems every since then. My computer has been replaced twice already and I have the same issue and needing replaced again. I called customer service and spoke with Jamie on 3/2/2011 and it was repaired and again on 6/10/2011 it was repaired spoke with Annite. I'm receiving the exact same error "Warning USB device over current detected Please remove over current USB device System will shutdown". I called on Friday 8/5/2011 with the same error and came not seem to get any help. I was told by a supervisor Andrew that it was escalated to case manager. He asked me what time I would like someone to call back I told him 9am because I was going out of town. Today is Monday 8/8/2011 and I still have not received a call. This is the third time with same error and evidently repairing is not doing the job. I need the problem corrected by giving me a new computer or returning my money and I will take my business somewhere else. Can I please get someone to call me back 901-831-3942. I am a very dissatisfied customer.

I bought an HP dv-4 laptop, the motherboard is dead after 1 and half years. HP will not take care of this for me. I was told by 3 different case managers that i could send it in and for $300+ they could fix it. I asked if they believed a computer should last longer than a year and a half and they all agreed it should but will not replace it. They are rude and unwilling to help and have lost my business and I would recomend not buying from them

That is because Everyone that works at HP is a blatant lying sack of shit! Period! HP Headquarters purposefully wants to insulate themselves from the public eye. When you are a buyer, you are their friend. Have a question, and you need to call Corporate, they don't want to know you. I have called repeatedly and have spoken with their operators at both the California Corporate Office and their TexasOffice, as well as too numerous to mention brokers and assigns all over the world from india to the Phillipines to Canada to latin America. They are all trained to lie. In the past month alone, I have made over 20 attempts to get to speak with someone in their corporate headquarters. In each and every case, I get transferred to a department or number that is not Corporate. It is obvious that HP doesn't want our business after a purchase is made. Let's make a concerted effort to put these unprofessional pricks out of business!

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I feel your pain my next step is BBB I bought a laptop less than 6 months started having issues febuary I sent the computer back 4 times thought that was the magic number they say to get a replacement, well thats when the only responsibility the rep took was to pass the call on first it was AR, then TX (a case manager) who said now it needs to go to Canada I have had to speak to 2 people in that office! oh,then finally I was told a computer is coming an of course they say Federal Express damaged the box and was sent back to them. What has HP resolved?? To show me first graders can run that business, and HP doesn't back up their products even when its under warranty, I have told everybody and his brother do yourself a favor and DON'T BUY ANY PRODUCTS THAT HAVE the (HP) logo on it or anything related to that company!!!!

I brought a touchscreen/tv computor from best buy 12-18-2010. I also purchased the extended warranty. 4 weeks ago the computor would not start. I took it back to the store. I found out that. The hard drive and mother board needed to be replaced. 1 month they had this computor. I picked it up and the computor was not attached the hinges were apart. I was told that the touchscreen computors are not meant to be taken apart. The computor had scratches (new) on the front and it was filthy dirty. Let me not forget. The wireless keyboard and mouse needed replacing 3 weeks earlier. They took it back ( I refused to accept) for another repair. GIVE ME MY MONEY BACK! This computor is junk. Why would you not replace it! I have als been inconvienced with no computor. After paying to have it assembled I have to do it again. I am very disappointed. I have bought 2 computors in the past. This new touch screen JUNK! GIVE ME BACK MY MONEY! Please contact me @ gdshelton611@gmail.com

Hewlett Packard is by far the worst company I have ever dealt with. We purchased a brand new printer a couple of weeks ago which didn't work. after calling hp we spoke to Jojo, Vincent, Alex, Charlene and Lee. We were told lies from each one of them. They promised to send us a printer to replace it and they sent us a second hand printer which also didn't work!! They lie about everything they tell you. If this is an example of what corporations are like in the U.S. I can see why we are having problems. I finally spoke to Chuck at the headquarters in California or Texas or some place like that and Chuck has promised to send a new (!) printer. We will send the original printer back to HP. Do I think this is the end of the issue? I will see if I get a new printer and I will see if it works and then I will amend this note.

My rating no stars. I've been blatantly lied to by people I can't even understand for days regarding my hp pavillion P6000. I've had one person fake being a supervisor. My mother board bit the dust

I purchased a HP Photosmart C4780 printer on 1/23/2010. Beginning in May, 2011 the printer started making loud grating sounds, so the week of 6/13/2011 I took the printer to a local repairman (out of warranty) and learned that the paper feed/ink feed clutches were broken. 6/20/2011, I called Staples and requested HP cust svc, I was given tech support in India(?), (11:45am) explained the problem and said I felt the printer was a "lemon" since it was only 1 1/2 yrs old. Tech stated I could Trade-In or Trade-up, referred to trade- rep, couldn't help me, I was then referred to another tech, I again explained my problem,(I could barely understand the female I was talking to)put on hold for approx. 10 mins, I hung up. I called the tech support # again at 12:45pm, explained I wanted to talk to HP cust service at the corporate hdqtrs in CA, I was again referred to another tech, explained that I wanted to speak to a cust svc rep about my problem, couldn't help me, I than requested to speak to a supvr, tech response, he must follow certain rules to connect a cust to supvr if cust gives tn and serial # of the printer, I again requested HP corporate hdqtrs address and tn in CA, tech checked and couldn't locate the infor that I requested and I hung up at 1:35pm. I called Staples back explained the problem and requested another cust contact # for HP. Staples rep googled HP and located the info that I needed. I called 650 857-1501 and was refered to Executive Custr Relations and spoke to a rep, gave me several options, requested my email address and would call me back. 6/23, I called 1 800 7560608 option 7 (direct line Exec Custr Rltns) and spoke to yet another rep, gave me tkt #8051345798 referred me to 1 877 917-4380 Ext 95, Barbara, HP case mgr, given case # 7501993175, I yet again had to explain my problem and was given the option to trade up(?) to a printer with 2 ink cartridges or one with 4 ink cartridges with a 50 discount. All I wanted was a replacement of my C4700 series printer. I could only accept the case mgr's offer and now I am stuck with approx. $150 worth of black/tri-color inks. In the past I had problems with a printer, was sent a replacement without cost to me along with a letter expressing regret for my problems and I sent the originally purchased printer back to HP without cost to me. From my past experience I expected the case mgr. to agree with me that the printer should not have broken down and that I could received a replacement at a discounted price, maybe hard economic times are hitting HP or the corporation does not need to rely on single puchases customers. I will not purchase HP products in the future.

SUGGEST NEW RATING SYSTEM GOING FROM -10 TO +5. YOUNG MISS CARLY DIRECTED THEY FIX MY NEW LAPTOP WHEN SHE WAS CEO AND THE PEOPLE SHE HAD CALL ME TOLD ME TO GET LOST, HP DOESN'T HAVE BAD EQUIPMENT HE SAID. IT NEVER WAS REPAIRED WITH 2 BROKEN HINGES.