Guitar Center, Inc Corporate Office & Headquarters

Hi All: On March 30, I took advantage of GC's 12-month interest free financing offer to purchase recording software with my GC Card. When the order was processed, they gave me six months instead. After multiple calls to GC, I was told (by various GC Customer Service people: GC had no such financing offer in March. After I demanded to speak with someone in authority, they mysteriously found it. GC is not responsible for fulfilling their 12-month financing offer. They say this is up to their credit card partner, Chase/HBC. So, they can only request a change. If none is granted, too bad. They will not acknowledge in writing that the March financing offer was in force on March 30 when the order was placed. They also will not verify they made an error in order processing. This is the second time this has happened with GC. Last time, it took 10 calls to GC Customer Service before they faxed a "Credit Plan Correction form” to their counterparts at Chase/HSBC. Then, I had to call each side multiple times before the correction was made. So, BEWARE GC financing. Demand written confirmation of the financing terms before you order.

I typically don't deal with GC. I traditionally like local shops with guys that are subject matter experts. but when GC first came to Dallas, I visit and bought a few guitars from Mad Maxx Galster. thoroughly happy. he moved to corporate and the service after he left was lacking. several years later, I was in a bind for something and tried the same store and lucked out by finding an Asst Mgr that was awesome. for a few years I'd follow him to whatever store he was moved to in the area and he always took care of me. when he moved on, it was back to the same disappointment. so last summer I stopped by a local shop and ended up with a Jackson PC-1, but they didn't have the trem bar or the case. they worked out something on a case and said they'd order a trem bar. I waited and never heard anything. after a few months, I had to make it an issue and went back in the store. they ordered a bar, but it was an aftermarket bar and not even the right one. c'mon, I can drop $10 at AllParts, but that's not the point. it's been 2 months and they still haven't resolved the issue. I called the 800 cust serv # and got a kid that wouldn't even let me finish a sentence, so now I'm dealing with the corporate office. what's the big deal guys? you're a huge company that can't manage to keep cases or trem bars on-hand for expensive Jackson guitars? I can see if it's one of those entry-level $150 guitars, but that's not the case here. very disappointed. I've been waiting until the beginning of the year to order a new guitar, but it looks like I'm better off dealing with a guy out of Ohio that can take care of a customer better than a store that's 7 miles away.

Ordered a guitar for my husbands birthday early yesterday (monday @ 10am) ...His birthday is today (tuesday). The guy that placed my order said it would be on my door step today, I paid $32.01 for next day shipping. He promised it would be here. The tracking number that was sent to me via email would not work all day on UPS site soooo...I called customer service at GC and was told that because I used my GC credit card and it was for such a large amount that my order was held up for 24hrs!!!! So needless to say my surprise gift for my husband is not here on his birthday :( I do however give a two star rating because the lady at costumer service did refund my shipping cost and was very nice and helpful.

GUITAR CENTER YOU SUCK AND RIP PEOPLE OFF BECAUSE YOU JACK UP THE PRICE AND HAVE YOUR SALES PEOPLE LIE TO THE CUSTOMERS ABOUT THE PRICES AND BUYING BACK INSTRUMENTS . I HOPE ALL OF GUITAR CENTERS CLOSE DOWN FOR GOOD . PEOPLE BEWARE AND STAY WAY FROM GUITAR CENTER OR YOUR KISS YOUR MONEY GOODBYE.

We put a ddrum on lay-a-way for my step-son. When we came back to get it, they said the only one left was the display set. I made it clear that I was very unhappy. I left with a Pearl set that cost almost twice as much. Since they fixed it, I will let it slide and give them more business - BUT, I won't forget and will watch eveything (you should too).

It is a real shame that so many people are having a hard time with Guitar Center. I have had little problems with the sales people but sometimes you got to be all over them, because if your the squeaky wheel you may get some results. These sales people need a nation wide sales procedure team that goes from store to store to teach the employees about going out of their way for the customers. Everyone knows this should be done to get rid of this negativity. You & I both know if McDonalds screws up your order you still find yourself going back. The GC managers have to take it apon them selves to make their employees understand the importance of customer relations. Nobody wants to see Guitar Center do bad, It is one of our nations most available music stores. Yes I never had a real big problem but I still want them to stick around.I wish they would open a GC right here in Howell, N.J. because all the other Music stores here do not listen to anything you say. I asked them to order items and they NEVER order them.

After what I went through to get two Mackie SRM150 powered speakers. one star is to good of a rating for Guitar Center going out of bussinnes corporation. It gets worse when you call the corporate office as I did at 818-735-8800. If what your looking for in musical equippment cost more money it is worth it to buy it somewhere else. Order #8062131, #8061007. RUN FROM GUITAR CENTER!!!

On November 20th I had a sales person place an on-line order for me to one of your stores in Mississippi. They had a used Gillian Krueger GLX 410 bass cabinet for sale so I had them ship it up here to Boise Idaho.When it arrived 9 days later it was the wrong model, and was much the worse for ware that the one I wanted. I got on-line and found a GC in Richmond VA that had a very nice looking one. I loaded up the mistake and headed back to the Boise GC.Once again I had a sales person place the on-line order.After forking over another 50 bucks to cover the difference in price, I waws told that it would be here by the end of the following week.This was on Dec 3rd.IT is now the 11th and I still dont have my cabinet.I called to find out and was told it never shipped because the richmond store thought it was a return and left it at that.When I asked how they were going to make this right with mesince it was going to be 3 days shy of a month since I ordered. I was offered a free pack of bass strings! WTF!That is unacceptable. My original shipping fee should be returned to me and the next time I order your store should bump my shipping to overnight delivery at no cost to me.This has been a terrible experience.I have been treated with nothing but indifference by your employee's.Your company needs to make this right. I have lived in this town for 40 years and have been playing for the last 27, I know most all the musicians in town and believe me they are all going to either hear how you made it right or you didn't,I leave it up to you how your company wants to be known in this town.

I traded a Micro-Korg synth and a SR15 Alesis drum machine plus cash for a used Akai MiniAk from another store. When I finally recieved my my Miniak it came with the wrong plug so I had to go to Radioshack for the right plug and now I get no sound from it.I looked up the manual and did what it said to do for situation with no avail. I even called Akai they said I got a faulty product I thought they were suppose to check the items before they sell them used. I had stand around for an hour and while they checked my used gear.I want a working Miniak and I think that is the only right thing to do solve it and maybe I'll go back to Guitar Center and since I play guitar,bass,drum and keyboards I think it would be the smart think thing to do from a buisness point of view!!!

On November 7, 2011 I ordered a guitar for my son for Christmas and at the time I placed the order the website said it was in stock and ready for delivery. I went ahead and purchased the guitar and used my discount code to get it ordered before the holiday rush. The order was taken and my credit card was charged and about 3 days later I received an email telling me it was on backorder and wouldn't arrive until after Jamuary 1, 2012. I have called several times telling them that this was a gift and I keep getting the runaround. I only ordered from them because their website said it was in stock when other websites were upfront and honest and letting you know outright it wasn't available. Problem is that it is available in some of their stores, but they are telling me I can't go to a store to pick it up as it was ordered through their warehouse....don't items usually go to a warehouse before they are forwarded to a store. I feel this is a bait and switch tactic they are using and since I got a really good discount they are going to keep stalling me and take as many orders as they can.

I purchased a set of Ludwig Liverpool 4 drums back on August 30th of 2011. I ordered from them online and even got the 15% Labor Day discount on all items $499 and up. When I purchased the drums the website said they were in stock... After waiting 15 days I decided to call them up and ask what was the hold up. According to one of their telephone salespeople they were now on back order and it would just be 2 more weeks. I waited 2 weeks and NOTHING. So I called them up again. They said,"Oh it will be 3 more weeks now." I wasnt happy but I figured there was nothing I could do. So I waited the 3 weeks and called them up to ask if they had gotten the drums in yet. It was just a day and a half AFTER they were supposed to be coming in on this magical truck. AND then they told me it would be Nov 25th. So that was ALMOST 5 more weeks. Also, they kept telling me the whole time that they were just waiting on the 2 tom toms. So I basically begged them to send me the 2 drums that they had or I was going to cancel my order. So they sent them out. Overall Im fed up. Its as if they are punishing me for getting 15% off. Last time I talked to them I told them I wouldnt have minded waiting 2-3 months for the drums if they had been honest with me about the actual expected date. So whats to stop them from blowing right thru this next expected date? Nothing. I did tell the lady on the phone that if it took 3 more months to get the last 2 drums and I ended up not liking them that I was going to return all 4 drums. Even the 2 that would be 3-4 months old by then. I am really expecting that the Nov 25th date is going to come and go. If that happens I will cancel the order and they will lose a $2500 sale. 715-570-6221 Matt

well ill start by saying i love almost everything i have purchased from guitar center and i think i would call myself a steady good customer.i recently purchased a gretch holobody in june of 2011.its now october 2011 and it stopped working.never gigged never left my house.played it probably 4-5 times.i love the sound and style but what i didnt like was i went to guitar center in albuquerque n.m.to bring up the issue to them and first question was did i buy the pro gear plan [extened warranty] i said no its not even out of regular warranty yet then they said well you will have to take up with gretch guitars.its like thank you for your purchase i have your money so were done with you.thats the it felt.i was so upset....i have my own business and i understand warranty but this is crazy.... im temted to cancel my guitar card and purchase somewhere else.im really bummed out.ive taken guitar back home to put away for now .i probably buy another soon but probably not at guitar center of albuquerque or guitar center period..............k.miller kwc62@hotmail.com

My son, at 13, is the drummer of a band that performs quite often and he managed to crack one of his crash cymbals. No problem, it was probably time to upgrade anyways. My son and I picked out a set of Sabian cymbals. On the Guitar Center website they are listed as "Just Arrived" so after a couple weeks of thinking about it, we went to our local Guitar Center store in Rancho Cucamonga, CA to buy them. The set was not at the store but my son did get to try the individual cymbals out which confirmed that he liked them. I then went to the Brea, CA store on my way home from work to see if they had the cymbals in stock. This store also did not have them but looked them up on the GC website and told me that they have "Just Arrived" at their distribution center thus confirming what I had seen on the GC website. The sales associate went ahead and ordered the set for me and said they should take 4-5 days to get from the distribution center. Well now its more than three weeks later and I started to wonder where the heck my kid's cymbals are. I called GC to get the status of the order and they told me that they are not getting them until the end of the month and then will ship to the store .... another 3 week wait! What the heck! When I asked why was the item listed as "Just Arrived" they told me that "Well, that means it's a new item that we are selling, It's just arrived on their website." I told them that seems very misleading since "Just Arrived" should mean that they just got them and they are in hand ready to ship out. If they really mean that the item is coming soon then that's what they should say. I even asked to upgrade the purchase to the next level up, the best cymbal pack in the series. That item is also listed as "Just Arrived" and it turned out that they would not have that set until the end of the month either. So upgrading the purchase also wouldn't help either. So we are left waiting, and waiting and in the mean time have to scramble to borrow cymbals so my son can get through his gigs without empty cymbal stands. I guess the lesson here is that when GC says an item has "Just Arrived" you better ask if the actually have the item in stock or is it something they are really not going to have for 2-3 months. And I would trust the associates in the store to give you accurate information... they just want to make the sell. Call the GC call center and research if they actually, really truely have the item on hand. What a crazy way to do business.

About 7 yrs. ago I had a problem with guitar center in Greenville,South Carolina they made it very clear they didn't like yankees. Here in my home town of New Jersey I have no problems with guitar centers, they always exchange merchandise if something is wrong. Most of the time guitar center has what you need or can get it.Please open a guitar center in Howell,N.J.so I don't have to drive an hour to get to one and frankly I don't care if it puts the mom & pop places out of business because they are worthless, good for guitar lessons and thats it. Rock on Guitar Ctr.

Why must I submit my name address and pke a credit card sale?This reminds me of Radio Shack's ploy back in the 80s!It is very dangerous for identity theft not to mention just plain intrustive!Shame on you Guitar Center!

On Monday I returned an Amplifier. The sales person said they did not refund cash, even though I paid for it with CASH. He stated that they could print a check, or that they could credit my debit card. Since it seemed easier to credit my card so I wouldn't have to go to the bank, I let him credit my debit card. Well that was on Monday, this is Wednesday (3 days later) and my debit card account still has not been credited. What the hell! I paid in cash, and didn't tell them to wait for three or four days after I purchased the amp, so why the hell can't I get my money out of these people. Reason I took the amp back is because I found out that they were charging me almost retail for a used amp. I should have checked first, but thought they were honest...really??? This is one of the worst retailers I think I have ever dealt with, they have bad attitudes, poor work ethics, and make customers feel very uncomfortable with their better than thou attitudes. NEVER AGAIN will I purchase from this store. Now if I could just get my money back without having to spend money on an attorney that would be good.

Sherman Oaks Guitar Center was amazing.... I live in Chicago and have a not for profit that provides art tools to wounded soldiers and veterans (usvap.org). We provided a Fender Bundle with Amp and Headphones to a wounded Marine at Camp Pendleton.(we purchase most of our guitars through GC). All worked smothly because of the great customer service at GC. Thanks Joe Carletta and the rest. I bought the donation over the phone while in Chicago, they held it for me and when I arrive several days later, I was able to pick it up and get to the airport on time and down to Pendleton Marine base were I was performing.... it is nice to work together for a common purpose.. Kimo Willimas Lt. Dan Band

i have bought two gibson guitars and a boss gt 10 from guitar ctr in corpus christi tx all the experiances were crappy the salespersons were rude and the prices were extravagant i went in today and enquired about a fender blues deville it was in a warehouse and i would have to pay in full before they would even get it in the store the managers name is jack everytime i have ever talked with him he is extremely smart aleck and will not walk around the corner of amps to find out info i went to their competitor "sound viberationswhich had it in stock for 90 dollars less and let me put it on layaway i will never buy from guitar ctr again and will call their main office tomorrow for what good that will do

i just wrote a negative review about my experiances at the corpus christi store my name is adam higgins my # is 361 9458465 how many complaints is it going to take before you guys in upper management really do something? i know that there is an honest hardworking person in your office please please respond to some of these complaints i have spent thousands at your store but not another penny dont we count?

I have enjoyed the free in store classes Saturday mornings On garage band. Although I do not understand why the stores are using the 2 year old version of garge Band (09). THE new version has been available for several months (11). They are a little differnet. It seems that if you are going to have classes The different stores should be using the latest version of the software.