5795 Lindero Canyon Rd. Westlake Village, CA 91362
(818)735-8800
Reviews For Guitar Center, Inc Corporate Office
David Scheiman  | 5/2/12 |
| I was in the market to buy a Yamaha P155 keyboard. Ended up going to two GC (Sherman Oaks and Northridge) and even though both had it on display they both didn't have a DC cord to turn it on. Both stores wouldn't open another one (even though they had it in stock) and basically let me walk out. Also, service was deplorable (good luck on getting someone to help you, let alone a "salesman" (really just an order taker) who knew much about the product (I knew more about the keyboard even though I'm a novice). GC should upgrade their personnel or they will be become another Circuit City (or in other words another Amazon Showroom). | |
| Eric B | 4/3/12 |
| Hi All: On March 30, I took advantage of GC's 12-month interest free financing offer to purchase recording software with my GC Card. When the order was processed, they gave me six months instead. After multiple calls to GC, I was told (by various GC Customer Service people: GC had no such financing offer in March. After I demanded to speak with someone in authority, they mysteriously found it. GC is not responsible for fulfilling their 12-month financing offer. They say this is up to their credit card partner, Chase/HBC. So, they can only request a change. If none is granted, too bad. They will not acknowledge in writing that the March financing offer was in force on March 30 when the order was placed. They also will not verify they made an error in order processing. This is the second time this has happened with GC. Last time, it took 10 calls to GC Customer Service before they faxed a "Credit Plan Correction form” to their counterparts at Chase/HSBC. Then, I had to call each side multiple times before the correction was made. So, BEWARE GC financing. Demand written confirmation of the financing terms before you order. | |
| bummed in Dallas | 1/25/12 |
| I typically don't deal with GC. I traditionally like local shops with guys that are subject matter experts. but when GC first came to Dallas, I visit and bought a few guitars from Mad Maxx Galster. thoroughly happy. he moved to corporate and the service after he left was lacking. several years later, I was in a bind for something and tried the same store and lucked out by finding an Asst Mgr that was awesome. for a few years I'd follow him to whatever store he was moved to in the area and he always took care of me. when he moved on, it was back to the same disappointment. so last summer I stopped by a local shop and ended up with a Jackson PC-1, but they didn't have the trem bar or the case. they worked out something on a case and said they'd order a trem bar. I waited and never heard anything. after a few months, I had to make it an issue and went back in the store. they ordered a bar, but it was an aftermarket bar and not even the right one. c'mon, I can drop $10 at AllParts, but that's not the point. it's been 2 months and they still haven't resolved the issue. I called the 800 cust serv # and got a kid that wouldn't even let me finish a sentence, so now I'm dealing with the corporate office. what's the big deal guys? you're a huge company that can't manage to keep cases or trem bars on-hand for expensive Jackson guitars? I can see if it's one of those entry-level $150 guitars, but that's not the case here. very disappointed. I've been waiting until the beginning of the year to order a new guitar, but it looks like I'm better off dealing with a guy out of Ohio that can take care of a customer better than a store that's 7 miles away. | |
Laura  | 1/10/12 |
| Ordered a guitar for my husbands birthday early yesterday (monday @ 10am) ...His birthday is today (tuesday). The guy that placed my order said it would be on my door step today, I paid $32.01 for next day shipping. He promised it would be here. The tracking number that was sent to me via email would not work all day on UPS site soooo...I called customer service at GC and was told that because I used my GC credit card and it was for such a large amount that my order was held up for 24hrs!!!! So needless to say my surprise gift for my husband is not here on his birthday :( I do however give a two star rating because the lady at costumer service did refund my shipping cost and was very nice and helpful. | |
| SICK AND TIRED OF IT | 1/5/12 |
| GUITAR CENTER YOU SUCK AND RIP PEOPLE OFF BECAUSE YOU JACK UP THE PRICE AND HAVE YOUR SALES PEOPLE LIE TO THE CUSTOMERS ABOUT THE PRICES AND BUYING BACK INSTRUMENTS . I HOPE ALL OF GUITAR CENTERS CLOSE DOWN FOR GOOD . PEOPLE BEWARE AND STAY WAY FROM GUITAR CENTER OR YOUR KISS YOUR MONEY GOODBYE. | |
Robert G. / Dallas  | 1/2/12 |
| We put a ddrum on lay-a-way for my step-son. When we came back to get it, they said the only one left was the display set. I made it clear that I was very unhappy. I left with a Pearl set that cost almost twice as much. Since they fixed it, I will let it slide and give them more business - BUT, I won't forget and will watch eveything (you should too). | |
| James K. Keating | 12/30/11 |
| It is a real shame that so many people are having a hard time with Guitar Center. I have had little problems with the sales people but sometimes you got to be all over them, because if your the squeaky wheel you may get some results. These sales people need a nation wide sales procedure team that goes from store to store to teach the employees about going out of their way for the customers. Everyone knows this should be done to get rid of this negativity. You & I both know if McDonalds screws up your order you still find yourself going back. The GC managers have to take it apon them selves to make their employees understand the importance of customer relations. Nobody wants to see Guitar Center do bad, It is one of our nations most available music stores. Yes I never had a real big problem but I still want them to stick around.I wish they would open a GC right here in Howell, N.J. because all the other Music stores here do not listen to anything you say. I asked them to order items and they NEVER order them. | |
| Two Mackie SRM150 SPEAKERS | 12/16/11 |
| After what I went through to get two Mackie SRM150 powered speakers. one star is to good of a rating for Guitar Center going out of bussinnes corporation. It gets worse when you call the corporate office as I did at 818-735-8800. If what your looking for in musical equippment cost more money it is worth it to buy it somewhere else. Order #8062131, #8061007. RUN FROM GUITAR CENTER!!! | |
| Dave Checketts | 12/10/11 |
| On November 20th I had a sales person place an on-line order for me to one of your stores in Mississippi. They had a used Gillian Krueger GLX 410 bass cabinet for sale so I had them ship it up here to Boise Idaho.When it arrived 9 days later it was the wrong model, and was much the worse for ware that the one I wanted. I got on-line and found a GC in Richmond VA that had a very nice looking one. I loaded up the mistake and headed back to the Boise GC.Once again I had a sales person place the on-line order.After forking over another 50 bucks to cover the difference in price, I waws told that it would be here by the end of the following week.This was on Dec 3rd.IT is now the 11th and I still dont have my cabinet.I called to find out and was told it never shipped because the richmond store thought it was a return and left it at that.When I asked how they were going to make this right with mesince it was going to be 3 days shy of a month since I ordered. I was offered a free pack of bass strings! WTF!That is unacceptable. My original shipping fee should be returned to me and the next time I order your store should bump my shipping to overnight delivery at no cost to me.This has been a terrible experience.I have been treated with nothing but indifference by your employee's.Your company needs to make this right. I have lived in this town for 40 years and have been playing for the last 27, I know most all the musicians in town and believe me they are all going to either hear how you made it right or you didn't,I leave it up to you how your company wants to be known in this town. | |
| Doug Ruckle | 11/30/11 |
| I traded a Micro-Korg synth and a SR15 Alesis drum machine plus cash for a used Akai MiniAk from another store. When I finally recieved my my Miniak it came with the wrong plug so I had to go to Radioshack for the right plug and now I get no sound from it.I looked up the manual and did what it said to do for situation with no avail. I even called Akai they said I got a faulty product I thought they were suppose to check the items before they sell them used. I had stand around for an hour and while they checked my used gear.I want a working Miniak and I think that is the only right thing to do solve it and maybe I'll go back to Guitar Center and since I play guitar,bass,drum and keyboards I think it would be the smart think thing to do from a buisness point of view!!! | |
| Sharon | 11/28/11 |
| On November 7, 2011 I ordered a guitar for my son for Christmas and at the time I placed the order the website said it was in stock and ready for delivery. I went ahead and purchased the guitar and used my discount code to get it ordered before the holiday rush. The order was taken and my credit card was charged and about 3 days later I received an email telling me it was on backorder and wouldn't arrive until after Jamuary 1, 2012. I have called several times telling them that this was a gift and I keep getting the runaround. I only ordered from them because their website said it was in stock when other websites were upfront and honest and letting you know outright it wasn't available. Problem is that it is available in some of their stores, but they are telling me I can't go to a store to pick it up as it was ordered through their warehouse....don't items usually go to a warehouse before they are forwarded to a store. I feel this is a bait and switch tactic they are using and since I got a really good discount they are going to keep stalling me and take as many orders as they can. | |
| Matthew Nesheim | 11/3/11 |
| I purchased a set of Ludwig Liverpool 4 drums back on August 30th of 2011. I ordered from them online and even got the 15% Labor Day discount on all items $499 and up. When I purchased the drums the website said they were in stock... After waiting 15 days I decided to call them up and ask what was the hold up. According to one of their telephone salespeople they were now on back order and it would just be 2 more weeks. I waited 2 weeks and NOTHING. So I called them up again. They said,"Oh it will be 3 more weeks now." I wasnt happy but I figured there was nothing I could do. So I waited the 3 weeks and called them up to ask if they had gotten the drums in yet. It was just a day and a half AFTER they were supposed to be coming in on this magical truck. AND then they told me it would be Nov 25th. So that was ALMOST 5 more weeks. Also, they kept telling me the whole time that they were just waiting on the 2 tom toms. So I basically begged them to send me the 2 drums that they had or I was going to cancel my order. So they sent them out. Overall Im fed up. Its as if they are punishing me for getting 15% off. Last time I talked to them I told them I wouldnt have minded waiting 2-3 months for the drums if they had been honest with me about the actual expected date. So whats to stop them from blowing right thru this next expected date? Nothing. I did tell the lady on the phone that if it took 3 more months to get the last 2 drums and I ended up not liking them that I was going to return all 4 drums. Even the 2 that would be 3-4 months old by then. I am really expecting that the Nov 25th date is going to come and go. If that happens I will cancel the order and they will lose a $2500 sale. 715-570-6221 Matt | |
k.miller  | 10/25/11 |
| well ill start by saying i love almost everything i have purchased from guitar center and i think i would call myself a steady good customer.i recently purchased a gretch holobody in june of 2011.its now october 2011 and it stopped working.never gigged never left my house.played it probably 4-5 times.i love the sound and style but what i didnt like was i went to guitar center in albuquerque n.m.to bring up the issue to them and first question was did i buy the pro gear plan [extened warranty] i said no its not even out of regular warranty yet then they said well you will have to take up with gretch guitars.its like thank you for your purchase i have your money so were done with you.thats the it felt.i was so upset....i have my own business and i understand warranty but this is crazy.... im temted to cancel my guitar card and purchase somewhere else.im really bummed out.ive taken guitar back home to put away for now .i probably buy another soon but probably not at guitar center of albuquerque or guitar center period..............k.miller kwc62@hotmail.com | |
| Steve Banneck | 9/21/11 |
| My son, at 13, is the drummer of a band that performs quite often and he managed to crack one of his crash cymbals. No problem, it was probably time to upgrade anyways. My son and I picked out a set of Sabian cymbals. On the Guitar Center website they are listed as "Just Arrived" so after a couple weeks of thinking about it, we went to our local Guitar Center store in Rancho Cucamonga, CA to buy them. The set was not at the store but my son did get to try the individual cymbals out which confirmed that he liked them. I then went to the Brea, CA store on my way home from work to see if they had the cymbals in stock. This store also did not have them but looked them up on the GC website and told me that they have "Just Arrived" at their distribution center thus confirming what I had seen on the GC website. The sales associate went ahead and ordered the set for me and said they should take 4-5 days to get from the distribution center. Well now its more than three weeks later and I started to wonder where the heck my kid's cymbals are. I called GC to get the status of the order and they told me that they are not getting them until the end of the month and then will ship to the store .... another 3 week wait! What the heck! When I asked why was the item listed as "Just Arrived" they told me that "Well, that means it's a new item that we are selling, It's just arrived on their website." I told them that seems very misleading since "Just Arrived" should mean that they just got them and they are in hand ready to ship out. If they really mean that the item is coming soon then that's what they should say. I even asked to upgrade the purchase to the next level up, the best cymbal pack in the series. That item is also listed as "Just Arrived" and it turned out that they would not have that set until the end of the month either. So upgrading the purchase also wouldn't help either. So we are left waiting, and waiting and in the mean time have to scramble to borrow cymbals so my son can get through his gigs without empty cymbal stands. I guess the lesson here is that when GC says an item has "Just Arrived" you better ask if the actually have the item in stock or is it something they are really not going to have for 2-3 months. And I would trust the associates in the store to give you accurate information... they just want to make the sell. Call the GC call center and research if they actually, really truely have the item on hand. What a crazy way to do business. | |
| Anonymous customer | 8/17/11 |
| Why must I submit my name address and pke a credit card sale?This reminds me of Radio Shack's ploy back in the 80s!It is very dangerous for identity theft not to mention just plain intrustive!Shame on you Guitar Center! | |
| James K. Keating Jr. | 9/2/11 |
| About 7 yrs. ago I had a problem with guitar center in Greenville,South Carolina they made it very clear they didn't like yankees. Here in my home town of New Jersey I have no problems with guitar centers, they always exchange merchandise if something is wrong. Most of the time guitar center has what you need or can get it.Please open a guitar center in Howell,N.J.so I don't have to drive an hour to get to one and frankly I don't care if it puts the mom & pop places out of business because they are worthless, good for guitar lessons and thats it. Rock on Guitar Ctr. | |
| Not Happy | 7/13/11 |
| On Monday I returned an Amplifier. The sales person said they did not refund cash, even though I paid for it with CASH. He stated that they could print a check, or that they could credit my debit card. Since it seemed easier to credit my card so I wouldn't have to go to the bank, I let him credit my debit card. Well that was on Monday, this is Wednesday (3 days later) and my debit card account still has not been credited. What the hell! I paid in cash, and didn't tell them to wait for three or four days after I purchased the amp, so why the hell can't I get my money out of these people. Reason I took the amp back is because I found out that they were charging me almost retail for a used amp. I should have checked first, but thought they were honest...really??? This is one of the worst retailers I think I have ever dealt with, they have bad attitudes, poor work ethics, and make customers feel very uncomfortable with their better than thou attitudes. NEVER AGAIN will I purchase from this store. Now if I could just get my money back without having to spend money on an attorney that would be good. | |
Kimo Williams  | 7/1/11 |
| Sherman Oaks Guitar Center was amazing.... I live in Chicago and have a not for profit that provides art tools to wounded soldiers and veterans (usvap.org). We provided a Fender Bundle with Amp and Headphones to a wounded Marine at Camp Pendleton.(we purchase most of our guitars through GC). All worked smothly because of the great customer service at GC. Thanks Joe Carletta and the rest. I bought the donation over the phone while in Chicago, they held it for me and when I arrive several days later, I was able to pick it up and get to the airport on time and down to Pendleton Marine base were I was performing.... it is nice to work together for a common purpose.. Kimo Willimas Lt. Dan Band | |
| adam higgins | 6/26/11 |
| i have bought two gibson guitars and a boss gt 10 from guitar ctr in corpus christi tx all the experiances were crappy the salespersons were rude and the prices were extravagant i went in today and enquired about a fender blues deville it was in a warehouse and i would have to pay in full before they would even get it in the store the managers name is jack everytime i have ever talked with him he is extremely smart aleck and will not walk around the corner of amps to find out info i went to their competitor "sound viberationswhich had it in stock for 90 dollars less and let me put it on layaway i will never buy from guitar ctr again and will call their main office tomorrow for what good that will do | |
| adam higgins | 6/26/11 |
| i just wrote a negative review about my experiances at the corpus christi store my name is adam higgins my # is 361 9458465 how many complaints is it going to take before you guys in upper management really do something? i know that there is an honest hardworking person in your office please please respond to some of these complaints i have spent thousands at your store but not another penny dont we count? | |
| Everyone Knows | 6/11/11 |
| Guitar Center has a deservedly bad reputation for NOT returning calls even when the sales associate promises to do so. Even when a sure-fire sale is in the making. Or, as a customer, you get put on "Doomsday Hold" until one of the kind associates decides to simply diconnect you instead of having to hear the phone remind him/her that the customer has still not been helped by the appropriate department. Associates' word, for the most part, is worthless, a lie, or outright bogus. Poor training, poor leadership, and very poor (non-existent) discipinary action for extrememly poor performance when reported by customers is the way it works. By the way, from what I have heard, keeping customers happy keeps you in business. All the slogans in the world cannot help a company that refuses to take Customer Service and Satisfaction seriously. Instead, only the Store Managers (sometimes) run to apologize well after the fact when all of the damage has already been done. Simply TERRIBLE!! | |
| mike sheldon | 6/12/11 |
| i recently attended the blues comp. in greensboro n.c. as the guys were drawing names i noticed craig the store employ tearing a corner of one of the guys papers where they had written their names it looked as if he was cheating is this the way it is | |
| jazzzguitarman | 6/13/11 |
| I have enjoyed the free in store classes Saturday mornings On garage band. Although I do not understand why the stores are using the 2 year old version of garge Band (09). THE new version has been available for several months (11). They are a little differnet. It seems that if you are going to have classes The different stores should be using the latest version of the software. | |
| Dan | 5/27/11 |
| A couple of months back I came in with my cousin who was looking to purchase a guitar. During our banter with one of the acoustic guitar sales reps he quoted a price for hardshell Taylor Guitar cases for $49.95. As a Taylor Player myself I knew that was a deal to jump on, especially since my current case is nearly ten years old and I can't even use it to transport my guitar because the handle was broken.(Oh and that price quote is a story all it's own.) Onward after I get home I notice that getting my guitar in the case took some work. But it always takes a little bit of effort, I know from experience that new cases are a very snug fit for guitars. Well as it turns out after using the case as storage and transport for a couple of months the case I purchased was the wrong size. After spelling out I own a Taylor714ce (the 14 standing for Grand Auditorium body style) I was given the incorrect case ANYWAY. Storing my guitar in this case that was sold to me has now put cracks on the top and the bottom of my $2200 guitar. That for me is the last straw. I walk into guitar center confident that everyone is trained and knowledgeable of the products that have price tags on them. I trust the staff to sell me products that won't damage my guitar. I trusted the sales rep even after I asked him "So this is for a Grand Auditorium and not a Grand Concert body style Taylor?" He then left the room to double check for me and came back and reassured me it was the correct case. Clearly it was not and clearly the sales rep needs more training. I will no longer shop at Guitar Center and I will tell my fellow musicians that it's not a wise idea if you want to keep your guitar in the best possible shape. It's unacceptable that my $2200 investment gets damage because someone didn't know what they were doing or what they were talking about. On top of that we were approached with a mentality as if we were at a used car lot and the salesman will say ANYTHING to get you into that new car. Even if it means blatant lies, it was pathetic. | |
| | 5/6/11 |
| hi my name is cynthia gadson and i was wondering if i could find my dad and my cousins on his side | |
| FORMER CUSTOMER | 5/11/11 |
| If any company could hire incompetent employee’s that are under trained and unskilled in customer relations, Guitar Center Dallas needs an award for a job well done. If you are flashing cash around they will roll out the red carpet for you. If you are searching for the right product and need detailed information, good luck with that. I’m not sure what the criteria is for hiring sales associates here but whatever method they’re using isn’t working to their advantage. I tried to get some assistance regarding a product (bass guitar) and the gentleman (Chad) brought me a guitar cord and told me he would be back shortly. He never once returned to check on me to see if I was interested in purchasing something. I finally thought it was best that I stand by the bass section area to see if he just forgot about me. He looked straight at me and proceeded to check out a customer. Never once did he return to the bass section and, consequently, I left the store very mad and very disappointed in the service, or lack thereof. I did gain something by my visit to Guitar Center Dallas. I now know that hiring “Musicians” to be sales associates is a great detriment to the company. | |
| Bait and Switch at Guitar Center | 4/27/11 |
| Guitar Center in Fayetteville GA has listed a Gold Tone GT-750 banjitar on their website. It is NOT a GT-750 banjitar, it's a GT-500. I had purchased this banjitar and then took a closer look at the picture of this banjitar, that they had on the website. I noticed that it didn't have the white binding around the neck. So I called back to the store to question this and found out that I was correct. They wanted to give me an additional $50.00 in merchandise. I ended up asking for a full refund after they tried different ways of selling me this GT-500. I just checked their website and they have re-listed this banjitar as, you guessed it, a GT-750. Needless to say, I won't be going back to Guitar Center for anything. | |
| tony | 4/29/11 |
| i ordered an item over a week ago that i still have not received---when i investigated the problem i was treated rudely,, insulted---one of the managers that i talked to was so stupid he didn't know guitar center was a corporation and argued with me telling me i didn't know what i was talking about----after being on the phone for four hours ,,i still don't know when i will be receiving what i bought---i asked guitar center why i should ever do business with them again and they have no answer------by the way 1 star is too much but the didn't give me a minus option | |
| tony | 4/30/11 |
| 1 star only because tha's the lowest choice i have-----okay now it's saturday -----after talking to 6 people and being promised they would rectify my problem today still not even a phone call to explain the stupidity and obnoxious behavior of their employees----that includes district manager of the miami store and 3 public relations people----i'm done with guiyar cenyer as are all my friends worldwide who i have told about my problem | |
| tony | 4/30/11 |
| and my case goes on---the store manager told customer service he put my item on a ups truck ----then he gave her a fake tracking no----iv'e tried to contact the ceo but he has not returned my phone calls---so i v'e given them 500 dollars of my hard earned money ---have not received my item and was offered a 20 dollar gift card to put towards another purchase----are u kidding me?do u really think i will ever shop at guitar center again in my lifetime | |
| tony | 4/30/11 |
| here's something else u have to check out ----your complaint will only be posted if management approves it----ain't that a kick in the ass | |
| E J greene | 5/4/11 |
| I ve started a karaoke business and found that the guitar center and guitar center.com offered tons of equipment that could ve been very useful however within the 3 months that I've been dealing with guitar center almost every product that I've purchased has come in defective or simply broken this also includes items which were sent as replacements for the original faulty item and understand that each return involved going into an actual store and spending at least an hour (not an exaggeration) because of "process " that it takes to return an item to the store if it was purchased on line even if the store bought it for you. There have been about 6-7 consecutive returns . Sales peoplethere have suggested some of the items maybe low budget products and that if upgraded to a better model that I get better results and so I did and those items came in broken as well. Because these items were needed for gigs I would request that the replacements be sent ne next day shipping,well if replacement is defective too then I can't use it and ultimately can't perform or can't perform at 100%. Again if we were talking one or two returns on one product I could live with that,but were dealing with separate products,seperate transactions but all defective.,As a result of me showing up to the same gig with a diffrent equipment excuse everyweek I lost that job. The guitar center feels that because ause they gave me a 50 dolllar credit and have discounted an item after I agreed to spend more money on a more expensive upgrade they have also paid to have it shipped to me which I thought would be a given since I was sent a bad product to begin with (each time) that this is enough to atone for time, money and job lost that I've endure. After I received my last order broken $300 wireless mics which were replacements for another defective set,I asked that they Send me a new working set and not be charged for them because all the previous mishaps.there responce was that my request was unreasonable be" everything we've done for you already". Wow don't u mean everthing u done TO me. Guitar center you suck!!!! | |
| KEVIN MITCHELL | 4/22/11 |
| I JWAS ONTHEIR WEB SITE TO SEE ABOUT THE NADY SP33 MIC WITH A FREE 20FT CABLE AND IT SAID IT WAS IN STOCK BUT WHEN I WENT IN TO THE STORE THE ONLY MIC THEY HAD IN THERE WAS A DIGITAL REFERENCE MIC FOR 49.00 AND THEY DIDNT HAVE THE ONE I WANT IN STCOK AND THE FREAKING EXCUSE THEY GAVE ME WAS THIS IF WE HAD ALL HE DIFFERANT MICS IN HERE WE WOULD HAVE RAN OUT OF ROOM HOW FUCKING STUPID IS GC A BUNCH OF WNNABEES IN THIS MUSIC BUSINESS NEVER GOING THERE ANYMORE THEY FREAKIN SUCK ASS | |
| ez | 4/13/11 |
| New york city store does not carry bass speakers i am looking for, which GC does carry saw it on the internet and customer service sucked because sales rep only knew that you dont carry that at that particular store and couldnt ref me to another store that might have the stock. I mean i have money for something you carry but i have no access to it other than the internet, so i have to take my needs and money elsewhere where i can obtain what i need and feel good about who helped me to get it. music producer | |
| rick james | 4/8/11 |
| wow. every body is saying bad things about guitar center in san antonio. i wont go there.thats guys for let me know. | |
| ray rodriguez | 4/7/11 |
| guitar center on san pedro street on san antonio sucks. thats the why i go to sam ash. | |
| tom hard way | 4/7/11 |
| like angel rodriguez in san antonio said. he is right really bad customer service. | |
| tony perez | 4/8/11 |
| guitar center sell person in san antonio named rick has a bad attude. the reson why i told him about a laway on a guitar it seems i was bothering him. so a act like i was leaving turn around to the amps sale that som//..///,,, was making fun of customers what questions were asking him. you realley need to do something about this act befour some body eles does. | |
| bob weight | 4/8/11 |
| guitar center in san antonio sucksss.... | |
| angel rodriguez | 4/2/11 |
| guitar center @san pedro in san antonio has bad customer service. went there to buy something and did not get help. when I did get help it was like I was bothering them. never going there again. | |
| Kai | 4/1/11 |
| So i just bought a fender jazz bass from Pittsburgh Guitar Center and the bass played acceptionally well at the store. But what the sucky part is is that i took the bass out 4 days later out of its case for the first time since the purchase and come to find out that the guitar has a backbow in the neck. The first four frets don't even make a note, they just buzz. So i called in to Guitar Center to ask them about a reimbursement if i had gotten it fixed locally because i live over 2 hours away in another state and i cant afford the time due to work and a child to make a special daysworth trip just to get it fixed by their technician. They never once considered making an offer, discount of any sort, or 'This is what we CAN do to help you out' to comply with my needs as a customer. You would think that once you buy an item almost 700 dollars that they would give you just a little bit of decent customer service or offer a different solution than just a 'No..we cant help you with that unless you bring it into the store'. I believe that if you truly want your customers happy then you can at least make an effort to satisfy them. From now on Guitar Center is no longer my music needs source. | |
| ken leverington | 3/18/11 |
| I live in Sweden. I can not get out to the Guitar Center US site. All i get is an information sign that says, we are now exporting to over ninety countries. I can from then on only get the items you are allowed to export to Sweden. Why can i no longer see everything on your site ?? I try changing country to the US but as soon as i click onto For ex Gibson, it changes back to Sweden. I am forced to shop elswhere on my trips because i cannot see what you have on offer. Please advise, as your site is the only one on the internet with this problem of blocking out customers from buying your goods. STRANGE ?? | |
| andzman | 3/13/11 |
| Guitar center has a used product listing area of their web site. I have attempted to contact them on numerous occasions attempting to buy an amplifier. They never respond to my emails and contact forms that I submit requesting more information. I have contacted the store manager and still receive the same outcome. NO RESPONSE. The store manager is: Store Manager: Charles Vest Email:: cvest@guitarcenter.com Stay away from Guitar Center. | |
| Chris Dombkowski | 3/9/11 |
| Guitar Center Springfield NJ, Specifically their online used gear sales and GM Rocco..... Ordered a rare ESP Mirage from their website. Paid in full over phone and sent to me. They sent the guitar in the original case with no headstock padding and no tension taken off the neck. It was boxed in a SINGLE gibson box with 1 single layer of bubble wrap at ONE end. The guitar arrived with a broken headstock. I spoke to them and explained I had been searching for this particular graphic for over 10 years. Shipping Manager said take it to your local GC and have them look at it and we will make an offer towards fixing it. Wake up and head 40+ miles ONE WAY to my local GC and am told by the GM that Rocco wants the guitar back too bad so sad. No offer of hey we can help ya with another piece of gear, no hey we can offer you XX towards getting it fixed. NOTHING. I PAID FOR THE SHIPPING WHY AM I NOT GETTING THE INSURANCE CLAIM????? Rocco did what was best for his bottom line and screwed me the customer. I called back after the return and was told that it was packed fine and that I was apologized to. I explained that he wasted MY TIME AND MONEY by making me drive 80 miles or more round trip to have them just give me a refund. They COULD have just sent a call tag and picked it up. SO instead of having my dream guitar I have a refund and 25$ less in gas. THANKS ROCCO. This is on top of the fact that they screwed up a christmas gift not once but 4 times. It was broken then the replacement was shipped to the wrong place, then it wasnt over nighted then it went missing, then they didnt have a box, and it finally showed up JAN 23rd. They gave me 100$ in guitarcenter gift certificates that I had to pay postage on at the post office to pick up. The 100$ was a nice gesture but didnt really make my step son happier that christmas was a month late. I have purchased over 10k in gear since November from GC online and locally. I have also purchased 10K or so from Daddy's Music online. NONE have ever broken from the latter....3 have been broken and 2 arrived damaged from GC online. All 3 packed with no padding poorly boxed with no tension taken off the strings.... GET THE HINT????? I am a collector with 70+ guitars and believe me Im the kind of person whose business you want. Step up to the plate GC. Chris Dombkowski email: daiwafan25@yahoo.com | |
| IJ Smith | 3/4/11 |
| In the last month I have emailed two of your stores(one in NC,the other in CA)to inquire about some used gear they had. I have yet to hear from either store. Maybe Guitar Center should take the email option off of their websites if they are not going to respond to them. I have been playing music for 42 years,and dealing with GC for over 30. I will continue to do business with GC, but corporate needs to address this problem. Thank you for your time. | |
| William | 2/11/11 |
| The Guitar Center in Richmond Virgina has the best manager I have ever dealt with. Mr. Grubb has bent over backwards to try to remedy issue's that I have had with a used piece of gear that I bought online and take care of me in ever way possible. I would recommend His store to anyone looking to by used gear online. Nice job!! | |
| Bob | 1/30/11 |
| I have nothing but good things to say about the guys in the Allentown PA. store. They were great to deal with when I bought my Gibson J-200. Top notch manager there. Now the bad part...... A friend and I went acoustic guitar shopping at the North Attleboro, MA. location because of the J-200 I had got. Every guitar needed set up and adjustments, either mile high action or buzzed like crazy. Even the $2500 Martin played like crap. My friend was more than willing to spend $1500 plus on a nice acoustic guitar...... didn't happen. The sales help that we spoke with both said, and this is a quote, Sorry man.... not my problem. WHAT??? We ended up going 30 miles away and he bought a Breedlove for $775 w/case that sounded and played like a million bucks. | |
| Larry Luna | 1/24/11 |
| Poor customer service @ Covina store no one able to handle my problem with used equipment that broke down thus far. Still looking for answers! | |
| W.P.O | 1/25/11 |
| Tried to make a purchase on a used piece of gear at a guitar center in an other state. Salesman I worked with didnt ask me what my billing address or if it was the same as my shipping address and ran my card. Now I can not purchase the piece of gear or anything for that matter because my funds are locked down in limbo by my bank for a week to 10 days. Thanks Guitar Center idiot! | |
| W.P.O | 1/25/11 |
| (UPDATED)The floor manager of the store that I initially wanted to buy the piece of used gear from told me that if I go to my local Guitar Center (which is 25 Miles away) And have someone there call there store so I could prove my identity I could pay for the item I wanted there and it would not be a problem. So once I get there the salesman gets on the phone with store in Virgina and after a long debate over the phone find out I can still not pay for the item I wanted Because my funds where still in lock down for a week to 10 days. So now along with having my funds locked down, I wasted my time and gas and time on a 50 mile round trip drive and a $4.00 bridge toll fee for nothing! | |
| Kat Godfrey | 1/12/11 |
| I have had nothing but good experiences with the staff at Guitar Center Stores in the Twin Cities, MN. They are always polite, helpful, and knowledgeable. Thanks Twin Cities GC's. | |
| dawn wendt | 1/15/11 |
| On Friday January 14, 2011 I made a 2 hour drive to Guitar Center in Ft Myers Fl with hopes of checking out a used Hartke lh500 amp. After arriving I met with salesperson Brett who seemed pleasant enough. After hooking up the head I took a bass off the wall and played a little but was not impressed by the tone sound or volume I was hearing. Oh Brett says hmmm something dont sound right looks like someone took this in on trade and didnt test it out right. So i happened to glance around a see a GK backline 600 which I plugged in and liked what I was hearing. So I looked around and found Brett and told him I would like to make a deal on the GK but I have a couple used items that have been sitting around the house that I'd like to get rid of. Automatically Brett was put off by what i had said. Well you know you'll get more out of them if you sell them yourself. Well no kidding I know you are gonna give me nothing for my stuff and not discount 1 dime on yours. Keep in mind that im not just some pimply faced kid (no offense) but im 45 years old and and have been playing 30 years. So i drag in my stuff a hartke vx 15 that has never left the house a peavey mark VI head and a couple eq's well after he plugs up the the amp to like 11 well its kinda distorting a little ....Ya think???? well i cant give u anything on the head...what??? and after looking for about 15 minutes on line Brett says well I found a place you canget that cabinet brand new for 250.00 so I can give you 50 bucks for it...Really??? now keep in mind there was some good used pieces in the store but come on 50 bucks? there was also some real beat to hell crap in there too. I dont get it. So..... I was in the Orlando store a few days before and had bought an amp stand 50 bucks...im looking around the store and see the same amp stand with a big sign on it advertised at 29.99 I said hmmm 20 dollars lower. I call Brett over...show my reciept and say hey can you guys refund the difference of this stand yea sure he says but let me see my manager. Manager walks over to the sign and says oh thats the wrong sign...????WHAT???? takes the sign wads it up and throws it in the trash can!!!!!By this time Im losing my mind!..Walk out right??? well no I stay and we begin talking about the GK again. So Brett do you have another in a box ...No he says...Do you have the paper work and manuals and stuff No he says...I look at the cord which is a little nasty from use and ask do you have the power cord that came with it No he says cords are all the same...Well not the point you know...Walk out right??..I still need an amp for the nights gig. Well you know ole Bretts not gonna budge on price...so in case your wondering he didnt...My point is everytime I asked for something I was shot down...Oh didnt mention GC credit card holder which seem to irritate ole Brett for some reason...well after loading my stuff as well as the new amp I walked out side and happened to see a guy walking out with me who was very animated about how he gets treated everytime he comes in so we talked briefly and he stated when your the only game in town I guess you can act like and treat people how you want to god bless you GC | |
| Jay Bush | 1/4/11 |
| I worked for Guitar Center in the Pro-Audio Sale Dept in the Hallandale, Florida store in, I think it was '96 or '97. I worked there a month. And because my sales did not reach their expectations i was let go. What I found was the Customers, especially on a Saturday would be going back & forth from Guitar CTr to Sam Ash trying to get the best deal. All the time these people wasted in travel & time they could of saved by just buying what they wanted. we (the Associates) had a % for the discount depending on what type of instrument. The lower we sold the piece for, the lower our commission. yes they do hire Musicians because they are the ones who know the equipment. A regular SALES Person will not be familiar with the gear. About the Associates only wanting the discount may be true, but for what they pay you still can't afford the piece of gear you want. The turn around for Sales Associates back then was very high & probably still is. They do have a very large mark-up price from the manufacturer so they really should bring the price down. Quantity sales will make the numbers higher, more than higher prices & fewer Sales. Maybe I made somewhat of a point, but, it's my 2 cents in. | |
| Does It Matter? | 12/27/10 |
| Guitar Center customer service is the worst! Name/Guitar Center Dallas/ Dallas, Texas Reference: Guitars Dear Sirs: I am writing with reference to phone calls placed about a guitar amp. I was put on hold the first time, second time they took my number and promised to call back but never did, and the third time I got someone on the phone that was just lovely to talk to about guitar amps, he couldn't wait to get me off the phone! He was rude, crude, and very abrupt about answering my questions. You should take better care of your customers and ensure that important matters such as expensive guitar amp inquiries and consequent purchases are taken more seriously. This is a reoccuring thing and someone needs to know about it! I hope 2011 brings change to the way you folks do business! | |
| Frustrated Customers!!!!!!!!!!!!!!! | 12/22/10 |
| 1. Customer: Entity that receives or consumes products (goods or services) and has the ability to choose between different products and suppliers. 2. Service: An act of helpful activity; help; aid: to do someone a service. 3. Musician: A person who makes music a profession, esp. as a performer of music. Any person, whether professional or not, skilled in music. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Dear Guitar Center Corporate: The above referenced definitions should be considered a vital part of the continued success of your company. You notice the order in which they are displayed, number one (1) being the customer! Number two (2) service; is the service, or should I say, the quality of service one provides the customer before, during, and after the sale of a product. Number three (3) is the interesting one of the bunch; musician, skilled in music. The interesting thing about number three is quite important because no where in the definition does it say anything that can be attributed to (1) or (2). A “Musician” is not a sales people and vice-versa! When you examine the ramifications of allowing musicians to be sales staff without any “formal customer service training“, one can only conclude that it is a matter of time before the complaints start rolling in. To dismiss the continued incoming complaints, will only create a greater problem in the future. In-store management has tried their best to convince corporate that merit is adequately measure by their methods and qualifications and cannot be matched. We must pause in admiration at this great triumph of manipulation! We, as customer, shouldn’t necessarily be expected to complaint to management or corporate immediately after the first or second incident of relatively minor mishaps. Guitar Center need not become a battleground where every minor, unwelcome mishap, triggers a complaint or investigation. We have ignored numerous incidents, hoping that the customer service will get better without resort to the complaint process. It is reaching a level of concern and certain incidents are so objectively off-kilt that people need to be terminated! It is clearly apparent that pep-talks haven’t worked in the past, verbal warnings are being overlooked, termination of some employees, including but not limited to upper-management, management, sales staff, etc., will ensure that others focus more on good customer and continued customer relations. Our goal for this review it to provide corporate with one (1) opportunity to undertake and appropriate corrective actions, including discipline, to improve customer service before, during and, after the sale of any product. We are not writing this review for your entertainment. We’re not writing it for your education. We sincerely hope this review, having no authority except it’s own inner strength and conviction, has clearly demonstrated a clear need for careful consideration. Sincerely We Remain, Frustrated Customers | |
| | 12/22/10 |
| If you need gear and you want to be taken care of, you would find it in your best interest to look elsewhere besides guitar center: Online Sources: * Zzounds.com * Music123.com * Sweetwater.com * Billsmusiconline.com * Samedaymusic.com * Americanmusical.com * Samash.com * Roxymusic.com Save yourself the hastle of dealing with musicians faking it as salesmen/women! | |
| Unimportant Customer | 12/20/10 |
| FAILED CALL BACKS, POOR CUSTOMER RELATIONS, INCORRECT INFORMATION, TYPICAL SALESMAN HODGEPODGE, BROKEN PROMISES, AND THE LIST GOES ON AND ON! WHEN WILL CORPORATE CONVINCE MANAGEMENT THAT THEY NEED TO TAKE A CLOSE LOOK AT THESE COMPLAINTS THAT ARE SUBMITTED AND TAKE A PROACTIVE RESPONSE TO WORK TO REDUCE THEM? SECONDLY, ARE THEY SCREENING THEIR SALES PEOPLE FOR DRUGS? IT SEEMS THAT ALL OF THE "STONERS" THAT ARE LOOKING FOR DISCOUNTS ON MUSICAL GEAR FLOCK TO THIS PLACE FOR THE PERKS AND NOT FOR THE PAYING CUSTOMERS! IT DOESN'T MATTER HOW LARGE OF A COMPANY YOU ARE BECAUSE PEOPLE WILL ONLY TAKE SO MUCH BEFORE THEY CHOOSE OTHER PLACES TO CONDUCT BUSINESS! ** ARE YOU HEARING US CORPORATE? ARE YOU LISTENING? ARE THA LIGHTS ON? YOU HOME? | |
| Anonymous | 12/19/10 |
| guitar center dallas sucks and there is no other way to say it. the majority of sales people are gigging musicians and not very sales oriented when it comes to customers. they outreach themselves in setting new records for passing the buck, failed call backs, and misinformation. you can't get these guys/gals to push anything but the most expensive of products, without regard to customer budget. one could describe the sales people equivalent to that of a shady car lot. once the sale is made they are done with you until you show up with more money in-hand! they tend to be pushy with certain gear they use in particular, rather than being good sales people and asking the customer more questions as to what they are looking for instead. I signed this review as anonymous because there is no need to put a name, address, phone number, or email address down, until guitar center dallas changes the sales people, or at least change their attitude with customers, nothing is likely to change anyway. it will be the same old routine until corporate starts to notice a drastic decline in business. I ask myself (they should too), will it be too late then? | |
| Mark Woodruff | 12/18/10 |
| GUITAR CENTER COMPLAINT: (12/18/2010) Re: Guitar Center Southfield 29555 Northwestern Hwy. Southfield, Michigan 48034 Phone: 248-354-8075 Manager: Warren Atkinson Sales Associate: Seth Priest 12/15/10: Called the above Referenced Guitar Center location with an interest in purchasing a USED Trace Elliot AH600SMX Bass Head they had for sale. I made contact with a GC Sales Associate(Seth Priest) and ask if they could create a [70] ticket and I would make a partial payment of one hundred ($100) today, with the remaining balance paid in full on 1-12-2011. Seth, after discussion with his supervisor, approved the lay-a-way. I immediate went to GC Central Dallas and spoke with Chad Allen in an effort to have the funds transferred to secure the item. Chad transferred funds and I called to confirm the receipt of the same. Seth stated that the funds were received and the bass head was pulled from stock. 12/18/10: (1:33 P./M.) I received a phone call from Seth stating, in so may word, the deal is off unless I could purchase the bass head on or before 12/29/10. He also stated, GC was losing money on this particular sale and they needed to clear their inventory as best possible before the new year. I offered to go to GC Dallas and wire another $100, leaving a remaining balance of $213, which would be paid in full on 1/12/11. He told me he was going to talk to upper management and see if they could work something out and he would contact me shortly thereafter. I then recommended he call GC Dallas (Chad Allen) and he would vouch for me in terms of paying on time, credibility, etc. Seth Priest did, in fact, call back with the bad news that unless the bass head was paid for in full on or before 12/29/10, the deal was off! Frustrated beyond belief, I told him to just credit my debit card and I would take my business elsewhere! The conversation ended. I recently purchased two (2) items in the say method in which I was attempting to purchase this bass head. Both were used items and both were put in lay-a-way. I purchased a Mesa Boogie R5410 Bass Cabinet ($535) and a Spector Rex 5 Bass ($629) and I had issues with another GC store, however, GC Corporate stepped up to the plate and got the issue handled in the most fair, proper, and professional manner. Lack of Communication was the issue with staff members at a particular store. Issue resolved. I have been a loyal patron of Guitar Center Dallas and Plano as well. I know there are extenuating circumstances that happen from time-to-time…but ’lack of communication’ and/or ‘poor customer service/feedback should not be one of them! They should have NEVER agreed to sell me the item and make me drive 30 miles to GC Dallas to make a partial payment, if they intended to back out of the deal a few days later! Put yourself in my place for a moment….look at the customer side of this issue…any likeminded reasonable and prudent person will have to agree they should have NEVER agreed to the lay-a-way sale in the first place! Twenty-eight (28) and they bass head would have been paid for in full. Instead, you lost a valuable customer and I can tell you with great certainty, there are sure to be others that follow. I’ve said it before, I am one of many customers and I am sure to tell others about this bad experience. I hate to sever ties with Guitar Center because I honestly prefer to spend my money here. That being said, I will take my business elsewhere, as a result of this issue I have had to deal with. To say this is “Unprofessional” is a gross understatement! The ONLY reason I gave GC [1] Star is because they don't include (-)Negative Stars on this review site! When you look at the volume of One Star Reviews on this review site...well...time is the element where GC business will start to decline and patrons will exhaust every avenue they have available to avoid buying from here. Think it can't happen GC? THINK AGAIN!!!!!!!!!!!!!!!! Disappointed Customer, Mark Woodruff Rockwall, Texas USA markwoodruff777@yahoo.com | |
| K Sanders | 12/18/10 |
| Guitar Center Dallas, has THE WORST CUSTOMER SERVICE and I’m not sure if they’re just working for a paycheck and not interested in providing good customer service and feedback or what. Very credible sources tell me, Chad Allen, is far more interested in his band LIVE 80 than Guitar Center customers and I now believe every word of it! I called asking about a particular guitar and he never returned my call. I took the initiative to drive some 48+ miles to Guitar Center to speak with him and I was told, “He had to take off early because he had a gig that evening.” If I were his superior, I would tell him that Guitar Center and Guitar Center customers come first and foremost before extra curricular activities such as his band! Not to worry because I found a great place called Sweetwater Sound to purchase the gear I needed, and they ROCK! I’m not much only ordering music gear by mail, but Sweetwater Sound is definitely an exception to that rule! Great customer service, cordial, and professional. One-By-One, watch them run Guitar Center… Signed - Former customer, K Sanders | |
| anonymous | 12/18/10 |
| After what I thought would be an easy transaction, I have come to realize that the problem with Guitar Center is two-fold. 1. The employees seem to have a strict protocal that they have to follow. There is a lot of computer data entry they have to do for each transaction. This can be an issue for the noncomputer guy or girl doing the selling. Also, there just seems to be a ton of rules they have to deal with. Having many years of experience in the sales industry, I understand that the sales manager is the only one that can make big decisions, but the overall hierarchy is just odd. 2. For the most part, the associates that they hire are musicians, not sales people. I'm not knocking musicians, as I am one. I just think that most of the guys I've seen working there are there for the employee discount, and that's it. They have no formal training in sales or customer service. Very simply: a. They very rarely call you back when they say they will. b. They do not answer email requests from the website. c. Unless you are willing to pay full sticker price, prepare for a long wait. d. Always speak with the manager, get his name, and write it down for future ref. e. Make sure you see what you're buying before you lay down the cash, credit etc. f. Try to keep what you need from the sales assoc. simple and no opinion requests. | |
| Aaron Pepkowski | 12/7/10 |
| Placed an order in store for a new Denon X-600 mixer. Was told at the time that I would have it by 12/4. That was changed to 12/6. 12/6 comes and goes I hear nothing. I make a call to find out that the date now has been changed to 12/13. On the phone I was told that there was nothing they can do and that the manuafacture basically is at fault. I had purchased this mixer to replace another under the impression that I would have it already and now I feel my hands are tied. If I pull the order now and go somewhere else and end up in the same boat but, lower on the list. Not sure why Guitar Center doesn't have a good working relationship with Denon. | |
| Mark Woodruff | 11/29/10 |
| UPDATE TO ORIGINAL COMPLAINT SUBMITTED ON 11/05/2010: Guitar Center Management team stepped up to the plate and contacted me immediately (by phone) in an effort to provide a remedy to the communication problem I was having with a purchase. They were extremely professional and took credit for the communication problem and provided me with more ‘detailed information’ concerning my purchase. I told them this was a non-confrontation form of communication with one (1) objective, resolution. They, in turn, resolved the issue in a timely manner and were very apologetic for the inconvenience as well. They told me to always report things of this nature so they can take a proactive stance and see where the breakdown is and take preventive measures to make sure it doesn no recur. Anyway, I want to thank upper-management for taking care of this matter. I look forward to doing a lot of business with Guitar Center in the future. Sincerely, Mark Woodruff | |
| Alex Barrios | 11/24/10 |
| I am once again extremely disappointed with Guitar Center‘s customer service. Or should I say your lack there of. I have been a musician for over 30 years. I stopped shopping at Guitar Center over 15 years ago because of your horrendous customer service. Last year, I was on vacation in Reno and found myself needing a guitar quick. All I could find was a Guitar Center so, against my better judgment I went to see what I could find. To my surprise, my experience was fantastic. The sales person was outstanding and hooked me up with just what I needed at a great price. Because of this experience I thought I would visit the local Guitar Center in Covina when I returned home. I was in the market for a new amp and a hollow body electric. Once again my experience was tremendous. Now I’m in the market for a nylon string guitar. Last night I once again visited your store in Covina on Azusa Ave. I was outraged at the way I was treated. I selected a Cordova guitar that had a very, very low price tag on it. I know in the past your stores will mark down one particular item in the store and I thought this was the case with this guitar. As I went to pay for the guitar I was approached by your sales person (I was unable to see the name on his name tag) who immediately said “you know that guitar is $399.00 not what’s on the tag.” I asked why the price on the guitar did not reflect the price he mentioned and he rudely said it was because they did not have a chance to fix the tag. I mentioned to him the laws according to the department of weights and measures and he said he didn’t care about that. The price was $399.00. He at no time apologized for the confusion or attempted to offer me alternatives. He was impolite and sarcastic. Because of this horrible representative for Guitar Center, I will once again no longer shop at your store and I will encourage all my friends to do the same. Which won’t be difficult since most of them would never enter a Guitar Center because of your appalling customer service. There were several ways this sales rep should have handled the situation. It’s a shame he could not think of one. If you wish to contact me please do so by email at hang around@live.com or by phone at 626-814-9720. | |
| Mark Woodruff | 11/5/10 |
| 10/26/10: I ordered a used Spector Rex 5 bass guitar from the Plymouth Meeting, Pennsylvania Guitar Center(Scott Moore) and I requested to pay ¾ of the payment at the Dallas location on the same day and the remainder on 11/03/10. I went to Guitar Center Dallas and had them wire 3/4 of the money to the Pennsylvania location. I called the store in to ask for confirmation that they actually received the funds, via wire, from Dallas and.. they did. Also, Kevin confirmed they did receive payment and the bass was on hold. 10/27/10: I called Kevin to request a better photo of the bass be sent to my e-mail address. He said he would get right on it! The photos were never sent. 10/28/10: I called Kevin a second time to remind him to send me a photo of the bass prior to shipping and he finally did. 11/03/10: I made the final payment on the bass and ask when it would be shipped to my home address. Kevin said it would be shipped the following day(11/04) after 3:00 P.M. 11/05/10: I called the Pennsylvania store to ask for a tracking number. I spoke with Sara and to my surprise she said the bass had yet to ship out..and..it would probably be Monday 11/08/10. She said, “They were having trouble finding a box big enough to ship a five string bass in.” REALLY???? ARE YOU KIDDING ME??? One would have to actually go to the back of the store where they keep the instruments and look around!!! Please……I wanted to ask her if that was the best excuse she could give! Hundreds of guitars on the wall and hundreds in the warehouse...NO BOX???? I have been a loyal patron of Guitar Center Dallas and Plano as well. I know there are extenuating circumstances that happen from time-to-time…I have spent many-many hours in GC and I know how things work there. That being said, I know when there is a break-down in quality customer service and I experienced that firsthand. There aren’t enough hours in the day to begin to tell you how disappointed I am about this matter. There aren’t enough pens, ink, or paper to write down all the negatives I experienced while attempting to do business out of State. I am just one patron here….but I know enough about business to know that I will tell at least a minimum of seven (7) people about my bad experience with GC, Pennsylvania…and…they will probably tell seven and so-on. At the very least they could ship the bass overnight for all the trouble I have been through with the lack of quality customer service. Disappointed Customer, Mark Woodruff markwoodruff777@yahoo.com | |
| donni brasko | 11/1/10 |
| I currently work for GC. And most of you are correct. The managers I have are fine except for the actual store manager that will physicaly threaten his workers. Wheather he is seriouse or not doesnt matter. Cussing out your employees is not a good way to make them work harder for you. Apperintly some bosses' are allowed to conduct themselves in any way they please. Even if it means humiliating his associates in front of people. I was a loyal customer until I got the job. Im sure not all the stores have this going on but for my protection i will not reviel the location of this one particular.. BE cautouse of snakes! | |
| dis satisfied customer | 9/29/10 |
| we have many problems with the G.C store in Dallas Texas.ordered power mixer for the church was told we would get 10%off the sale price they also charged us tax and we were told that would be deducted which was not we told the salesman we would buy extended warranty. he said for 2.00 more and the tax would cover 2 year extended. we want the extended warranty issued to the church name.. this man we have been dealing with is a goof ball I believe. and to top it off cant get phone number to corporate office to talk with some who may help with this problem.. Terrible... | |
| C.Hubert | 9/24/10 |
| I have had nothing but the worst buying experience with guitar center.com than I have ever had with anyone else. I know guitar center is a large company but the service I have received has been terrible.I went to my local retailer and purchased a drum set and some extra hardware which the associate ordered online due to the items being unavailable at the store. Once the item was ordered I was told that one of the pieces was on backorder.I waited for two weeks before calling guitar center to find out where my order was. I was told that due to one of the pieces being on backorder that the manufacturer would not ship any of the items until the backordered item was available. To me this was unacceptable and I was never told this up front.The store associate I had been dealing with told me he would take care of it,he then proceeded to cancel my order so as to give me a discount and reorder the drums so I could at least use what was available. So 2 weeks later some of the items showed up but not all of them.1 of 2 extra hardware pieces showed up and the second was never ordered. As far as the drums I received the backoredred drum but did not receive the 13 inch drum that was not on backorder. Still to this day I do not have the rest of the drum pieces and it has been close to 3 months since first ordered. When contacting GC.Com I was told that they were working on it and that they had put in a special order with the manufacturer in order to get me the drum I am missing and it would take 4 to 6 weeks to be delivered.Well over six weeks has passed and guess what,still no drum! In addition to the poor service I have received the GC.Com call center associates basically told me their hands were tied and that they could do nothing to help me other than send e-mails to the manufacturer, when asked if they could call the manufacturer they told me the only way they could reach the manufacturer was via e-mail what a load of bull. I was able to contact the manufacturer directly via a phone call.Not that it has mattered because their customer service has been no better. Again I still do not have the drum. In spite of all of the issues I have been having with GC.Com I still placed another order with them for some minor items.One of the items was buy 3 get 1 free and they couldn't even get that right,I received the 3 but not the 1 free as advertised. They did however correct that issue. Still no drum though.All in all this has been a horrible experience and being a musician for over 25 years I rely on my equipment. The moral of the story is,bigger is not always better and if you are shopping for new musical equipment try a smaller mom and pop type shop because I am sure you will be better served because mom and pop shops still care about their customers where as GC.Com surely does not.Signed a very disgruntled customer. | |
| Michael Davis | 9/21/10 |
| Guitar Center, San Fransisco lies over the telephone in order to get customers to come in. They will tell you they have something in stock, when they don't, then when you come in try to sell you something different. You will be told over the phone that they pay up to 80% of used price when they buy gear from you but, when you show up at the store they actually pay 50%. They will hold items for certain people when they put no money down but, tell others that it's store policy not to hold items without money down. They lack all reasonable standards and hold no integrity. Corporate office will support the bad behavior of store managers therefore creating a totalitarian environment. | |
| philip thompson | 5/22/10 |
| i would like to say thank you guitar center. i have been a customer for well over 12 years . i recently had a credit card issue and the used keyboard i could afford became unavailable oh no... but the stm manager @ the manhattan new york store chris okchialina promised to make sure i was happy and would get some thing to me so i could keep making the music. thanks to chris for all the phone calls and leg work he put into making me very happy wih my new oxygen25 i love it. and do not stop playing with it . i just want to say that he and his co worker adrian ? did a great job . and i will always think of quitar center when i have money to buy more tools for the trade. thanks again phil thompson maine. intelligentlight@rock.com | |
| Roger Williams | 9/8/10 |
| I visited the Lancaster, California store two weeks ago to purchase a new guitar and amp; realizing that the Labor Day sale was just a week away, I asked the sales person about price protection. He assured me that GC would honor the lowest price for up to 30 days. Of course, the items I purchased were priced lower during the sale and I requested the difference. Although GC did honor the lowest price policy, the sales person was such an amateur, and so unprofessional that he made comments about how much more important it was to be on the floor than to process my refund. Wow - I've been a customer since 1995; I actually worked for the company in 1985. I can't believe the lack of training these people receive. Sales people actually think that the deal is about them; not the customer; not the company; about them! I agree with the Dale Carnegie training suggestion above; oh and by the way, how about a haircut - the 60's ended! | |
| Mark Thomas | 8/25/10 |
| I too, have had problems with Guitar Center staff in the past - after three such incidents I wrote a letter of complaint to the corporate office. However, within a short time thereafter, I recieved a phone call from the managers of 2 of the three GC stores I had complained about (poor, flippant service; inaccurate info, etc.)and I recieved seemingly genuine apologies from both Mgrs. I even recieved a $150 discount off the Fender amp I had on layaway at the time. So, GC corporate demonstrated a sincere desire to provide good service. Recently, at the Seattle GC store; I have made several purchases of guitars through Sales Assocoate IAN DICKINSON, and he has always been very professional and courteous, has always provided accurate info, and on my most recent purchase of a "Road Worn" Fender Strat, Ian went way beyond the norm and provided EXTREMELY EXCEPTIONAL CUSTOMER SERVICE. When I was close (but not close enough) to take my layaway guitar home, but still short $43, and knowing I was dying to take my new guitar with me but would have to wait another 2 weeks to raise the $42 for the last layaway payment, Ian asked his Mgr. if they could discount the $42 off my purchase, so I could take the guitar home NOW. His request was approved, and because of him and his manager I was thrilled to take my new guitar with me, and even got to use it on an important gig that very night! Ian and his Mgr. (I believe the Mgr. was Jeremy) did and do provide excellent service. I have also worked with BLAKE at the Seattle store on many occaisions and he, like Ian, is a top-quality person to deal with!!! (I do not, however find ther service at the Lynnwood, WA GC to be very good...) | |
| Dane Earley | 8/18/10 |
| Update: I have received my T1 headphones and was given a small price adjustment,which I presume was to make up for the long wait. For this I bump up to 2 stars. | |
| Ima Notsatisfied | 8/17/10 |
| Guitar Center must be doing quite well financially as they apparently see no need to respond to inquiries for used merchandise posted on the GC Website. | |
| Dane Earley | 8/15/10 |
| I special ordered a Beyer T1 headphone from Va Bch. store on April 1, 2010. I'm still waiting. This is pitiful service. | |
| James Baker | 7/4/10 |
| Last night I went to your Roseville, CA store with my son to purchase a new guitar. We came in with a coupon for 15% off that we had received in the mail. Literally one and a half hours after asking an associate to help us by the guitar we walked out with the order. The manager at the store was very inappropriate and lacked a certain level of professionalism. The manager literally said to my wife and I that he realized he should not be mad at us and then went on to complain about the people at corporate. He also discussed how he was trying to leave the store early. I urge you to provide this young man Dale Carnegie or some other training. The only person that did a fair job in the store was Bruce. Finally when our transaction was done, we were told that we could not have a printed receipt and no I am not making this up. We then said please provide us receipt and were giving one. The following evening we looked at the order it was for the wrong color on the guitar. We called customer service. The first person we spoke with instead of changing the order literally cancelled the order. After another two hours speaking through the customer service rep and account manager, we were left with the notion that yes we made a mistake but we can't do anything until Monday. My experience with Guitar Center has been awful. I have literally spent 4 hours trying to get a guitar from your company. As a business person, my father taught me a very valuable lesson. It is not the employer that pays the wages but the customer. We are in the process of getting a new drum set. I am looking for a another music store to spend my hard earned money with that will not treat me sarcastically. Guitar Center has lost our family's business and I will share this story with other musicians we know here locally. I would appreciate your company issuing my son Zachary Baker a formal apology. You may contact us at 916.435.3228. James Baker | |
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