Greyhound Bus Lines Corporate Office | Headquarters Contact Phone Number & Address

MARBI CARD INC.USA	5/15/12
MARBI CARD INC.USA ADVERTISING SALES USA(TRAVEL). MARK JANSZEN U.S. POSTAGE MAIL 1445 25TH ST NE. SALEM, OR 97301-1554 UNITED STATES PLEASE SEND U.S.MAIL POSTAGE! THANK YOU. (GREYHOUND#1 USA TRAVEL)2012

Julia B.E.

3/12/12

I have written to the Headquarters requesting a refund for a ticket. The ticket was purchased back in August 2011. Still, no response from them. I have called and now I am on hold, with no one telling me that someone will be right with me. What horrible customer service. Someone did get back to me after 5 minutes and I asked to speak with a supervisor. I have left another message and hopefully, someone will get back to me. All I want is my refund back. Is it so hard to just get a refund back? I will not use Greyhound again. If they lose customers, perhaps they will realize that without us, they won't have a business. After all, we are their meal ticket. We are not asking for anything unreasonable. The customers need to always come first is the first step in keeping those customers coming back - don't you agree? Word of mouth gets around.

Mack C Sharp

1/15/12

My sister went missing on 1-09-12,near the greyhound bus station in knoxville,tn.The reason we think she caught a bus is because we found her vehicle 1 block away unlocked with the keys in the ignition.We think she caught a bus but the bus station would not let us view the surveillance videos to see if she was actually there without a court order.The police said their was no foul play involved so we can't get a courtorder.The bus station told us once that with cash anyone don't have to have a i.d.then another person told us that they check i.d.we are desperate for help.i would recomend to anyone that sends a loved to the greyhound bus station,if something happens to them thsy wont let u view their precious tapes.they have not offered to help,the police is at a standstill.if anyone knows anything please contact knoxville,tn.police dept.

Selena Gilreath

1/3/12

I just returned home from my holiday vaction in which I chose Greyhound to be my means of transportation from Atlanta to Detriot. Purchusing the ticket and getting a set leaving from Atlanta was no problem for my daughter and I but when we had to change buses in Cincinnati it was all hell. First off Greyhound overbooked there buses which means if you get on a bus and have to change buses there is no guarantee that you will have a seat on the connecting bus. They had two buses for connecting passagers and both buses were overbooked so my daughter and I had a layover from 1:30 am to 7:45 am on Christmas Eve. Greyhound should be more considerate about peoples time and money THEY spend to get to were they need to be when they expect to be there. I don't see how Greyhound have been in business for so many years with the practices they keep. Greyhound do not care about customer server just the all mighty green dollar and thats what makes them the worse way to trip.......

Maria Antoinette

11/11/11

I purchased a ticket with greyhound that they ran through twice and I needed them to correct this problem by writing a letter to my bank with their letterhead on it stating that I was only being charged for one transactions before overdraft fees hit my account as well. They fixed this problem but my ticket was also cancelled and since then I still have not yet received my reimbursement on this ticket which was purchased in September 2011, it is now November 2011. Each time I call customer service or corporate office, I'm being jerked around, and placed on hold for what seems like hours, only to be told to call back and given yet another customer id number. What is going on!Greyhound sucks!

Laurn Colley

10/18/11

I am a customer that pride myself on using Greyhound. Now I am very disgusted with the Greyhound online system and your customer service. On Saturday October 15th, 2011 I tried to purchase a ticket online ahead of time for 675.00 for my son’s business trip, the online website stated that it did not go through. I then waited until Monday October 24th, 2011 and tried to purchase another ticket. Of course since it was not three days out I was not able to get the companion discount and yet it still did not go through.
After talking with your Supervisor Mr. Escobar (name that he gave) he informed me that there were no pending transactions and that they were not taking any money off my card for the bus tickets.
So I finally was able to get through to your customer service representative that gave me a website to go on and purchase this ticket. Finally I was able to purchase my ticket. Early morning October 18th, 2011 I received a text message from my bank stating my account was 1,309.03, the reason for this over draft was due to the fact that Greyhound resubmitted the previous tickets that your supervisor insured me was not showing and was not pending.
I am very frustrated with this situation and with Greyhound. You have taken out money that was not supposed to be taken out and I need it to be released immediately and not go through before I have overdraft fees on my account.
I spoke with my bank. Chase
They need for you to send them a letter on Greyhound Letter Head letting them know that two of the three transactions you do not want to go through.

A matthews	8/7/11
It's time for a class action lawsuit! It's way overdue!!!

Jeanette

7/20/11

I see that there has been some other issues as well as my own. I bought 2 tickets one from DFW to Memphis and the return. I sent priority mail, post office shows it was delivered to them at their corporate office box. Greyhound customer service always says they don't have them. That is $227 of my money I want back. I never get a person willing to do what is necessary to get my money back. I have a copy of my letter, my delivery confirmation and both my tickets. I sent another email to the refunds dept today. If not taken care of in a couple of weeks I will go to the bus station myself and get my money back. I am not happy with Greyhound. I should not have chosen to go by bus, and won't in the future.

All I want is my money back.

Sophialaurenea Destine	4/16/11
I just found out that Greyhound Bus Company charged me for 5 around trip tickets instead of one. WHAT IS GOING ON WITH THE SERVICE OF THIS COMPANY???? It use to be so good. What HAPPENED.

Sophialaurenea Destine

4/16/11

04/15/2011Temporary HoldPending Card Transaction at GREYHOUND LINES #345
-$127.0004/15/2011Temporary HoldPending Card Transaction at GREYHOUND LINES #345
-$127.0004/15/2011Temporary HoldPending Card Transaction at GREYHOUND LINES #345
-$127.0004/15/2011Temporary HoldPending Card Transaction at GREYHOUND LINES #345
-$127.0004/15/2011Temporary HoldPending Card Transaction at GREYHOUND LINES #345
-$127.00 This is my proof that this company over charged me. I did get a speedily reply from the company. Here it is---

Dear Mrs Destine.
Thank you for contacting our office with your concerns and for your interest in Greyhound.

Regarding your question, if you experienced an error during a transaction to purchase a ticket, the deducted amount you are seeing on the balance of your account is a pending hold, the bank places it back into your account after 24-72 hours and you may contact them to expedite that procedure.

Please call our Fares and Schedules Department at 1800-231-2222 to see, using the credit card number, if there was actually a transaction that is causing the charge and in that case, provide you the necessary information to address the issue, namely, the confirmation number of the ticket and instructions to claim it, or print it or how to properly address the issue.

In this case, to assist you with the charges found on your account, you would need to get in contact with our Customer Service department at 214 849-8966 open from Monday - Friday 7:00 am - 7:00 pm Central Time, in order for you to be assisted from one of our representatives.

Thank you for your interest in Greyhound.

Their mistake could have put me in over drawn. It is their mistake but I still have to wait 24/72 hours for them to fix it. I am suppose to trust that they will fix it.

Maria

4/7/11

My daughter was on holiday in America from Australia. Unfortunately she lost some luggage on Greyhound. She continually called them but could not get an operator. When she came back home I tried a number of times to contact them and finally was able to get an operator. I was informed that she would need to lodge a claim form in person. HOW ABSURD do they expect her to travel back to America just to lodge a claim form.

She has friends in America who can lodge the form and collect the luggage but according to Greyhound they insisted that she has to do it in person. This is the 21st century surely they can send the form electronically and she can nominate one of her friends to pick it up.

I would never recommend anyone travel with Greyhound and giving them a star is one to many for customer service.

A PAYING CUSTOMER!!!!! OUTRAGD!!!!!!

3/3/11

I was returning home to SF from the RENO Greyhound station when the ticket agent took my tickets to do a baggage check-in she only returned 1 of the 3 tickets I purchased for myself and my children, I explained to her that I have three tickets and you only returned 1. At that moment the driver came over and said " your being rude and now you're not getting on my bus!", I stated to him that this was a ticketing issue and it has already been resolved, why are you getting involved as a driver?, my elderly mother then tried to intervene and ask the driver why is he prohibiting me to ride the bus he then stated "now you're not getting on my bus either!" My mother pleaded with the driver to let is on the bus she had to get back to SF to have her dialysis treatment that evening and that she could die without it. The driver stated " I don't care, it's not my problem". The greyhound staff then begin to tell us that Greyhounds policy is the driver can arbitrarily pick out any passenger and refuse them to board the bus. The fear of not getting to her dialysis treatment that evening my mothers blood pressure rose to 200 had to be taken away by ambulance from the Reno Greyhound station and was admitted to the hospital and kept overnight. This was a despicable display of unprofessional behavior and deplorable customer service.

malinda	2/22/11
greyhound sucks. They took my money and now I have to wait a month to recieve it and its there fault. Then they tried to decieve me in regards to my refund what r they trying to do rob the poor

mona lisa little

2/10/11

I have been riding Greyhound for over thirty years and the service is absolutely terrible. They have overcharged me and I have been trying to reach them since the 8th of February and I am still trying as of now I am on hold trying to talk to a human and not a machine.

A company as big as Greyhound, they should not over sell tickets, they should not sell tickets for a profit while overcharging their customers to do it. I believe they do this on a regular basis hoping that the customer doesn't pay attention.

On their web site they give you three different prices and you should be given the lowest amount advertised. They charged me the highest. I reported it to 311 and made an agency complaint. I should hear from someone soon. Will let you know the outcome.

robert mortimer	1/5/11
i go by the terminal at least 6 times a week and as far as i am concerned it is the dirtest most run down terminal i have ever been in or around.it is always a mess and it looks to me like the agents you have working there just not care enough to keep the inside or the outside cleanat all.and that is why a lot of people i know are now going by train.

Hannah

12/27/10

I just had the most awful experience with Greyhound. Last night I was supposed to leave from Williamsburg, Virginia nd travel to New Haven, Connecticut. It snowed in Williamsburg the day before yesterday and a lot of trips had been cancelled. I checked online all day before I was supposed to leave to see if my bus was on the cancellation and delays list. it was not. I also called greyhound customer service twice and got put on hold for an hour both times just to talk to someone who could barely speak english. they in turn also told me my bus had not been cancelled so I went to the bus station at 11:30 last night in 2 ft deep snow. My friend waited with me for about an hour and then left me there. I waite for another 30 minutes and the bus still hadn't come. I had to call the local police station to get a ride home because I got stranded out there. I'm a 19 year old female. I would say that's really dangerous. I definately did not expect this from Greyhound.

charles curtis

12/8/10

i bought a greyhound bus ticket for my son to travel from birmingham,al to bemidji, mn he got on bus in birminghan at 7 p.m. 12/6/10 had to transfer in memphis to go to kansas city, mo. got stuck in kansas city because bus and luggage late, missed transfer to minneapolis, mn.finally after 6 hours got to minneapolis,mn..another delay.put on bus to fargo, nd can,t get a bus to bemidji, mn. until 12/09/10 was suppose to be in bemidji, mn. at 10;15 am 12/08/10 i tried to get information from customer services about delay and scheduling,.all i got was I CAN"T HELP you, I CAN'T HELP you, but we at customer services are very good at passing the buck to phone numbers that don.t work or machines with a message that don't mean anything the only thing i got from customer services was how i was spoiling their day and they couldn,t care less where my son was delayed or why greyhound did not make connections. basically i was told to bad so sad ,sucks to be you or your son. i,m not sure but i think customer services are outsourced to INDIA. don't expect any kindness from greyhound bus company,,,their motto is GREYHOUND DOESN"T CARE,WE GOT YOUR MONEY.HA HA.

10/4/10

My with greyhound was awful. First time I use them they lost my luggage in Dallas. The sky caps were rude. I had to tell them a peace of my mind. The buses are dirty and the bathroom WOW!!!!! NEED I SAY MORE AWUFUL! Then when I got to lousiana to visit the customer service rep was rude.....I had to tell her about herself. Then they found my lugg two day later. Then I had to come out here to see my from los angeles to louisiana hahahaha now this was funny bathroom door so damage bust my finger right open. blood every where told driver and nothing happen. Was 6 hr late getting to see my son, two buses broke down,driver aguring who was going to drive.....and the list goes on. I would not let my dog too nor a skunk ride this bus line. Im like her there rest i will send to corporate. If you do not fly in a plane....take one...this hound need to be put off the rode.
.

Dave Paul

9/17/10

I've had a very frustrating experience with greyhound. I lost a piece of luggage traveling from Buffalo, NY to Albany, NY 08/06/10. Female clerk at the Albany office rude, and unwilling to assist. 2 days later, I had to ask her to file a claim. I've emailed Greyhound lost baggage dept. was told after 30 days I'll receive a letterfrom Greyhound, as of today 09/17/10, I've heard nothing.
Icontinue to email lost baggage, but lately they've stopped responding.
I will like someone to assist me please, just to resolve this issue, or to compensate my loss?

thank you.

Heather Waggoner

8/10/10

My experience with Greyhound was extremely disapointing. On my first transit to my location, I was urged to take a bus that had a 5 hour layover in Milwaukee Wi...that was not on my ticket, nor was I advised that there wouldnt be a connecting bus until 5hrs from arrival. Secondly, the bathroom was unsanitary to the point that I wouldnt let my dog use the facility. The garbadge can was overflowing onto the floor with sanitary napkins among other things; the sewer smell in the bathroom was unbearable to the point that passengers were smelling the funk in the seating area. The bathroom also did not have any hand sanitizer or toilet pap
er. The drivers were extremely rude, and quite frankly I wondered how one even obtained his license to drive. As for my other experiences, I will be contacting coorporate directly.