Greyhound Bus Lines Corporate Office & Headquarters

This is the second time mt son has taken one of your buses and had his luggage come up missing. How do you lose a bag from Chicago, IL to Gary, IN? He came home for his sisters graduation from Texas. Now we have to go shopping and spend money we don't have because his clothes, shoes and toiletries are who knows where? Can you please locate my son's blue duffle bag, bag#DZ886055 and return it to 4379 Maryland Street, Gary, Indiana, 46409. Greyhound is causing me a hardship as I do not have the extra money that I will have to spend because of this mishap. The phone#(219) 644-6522. I would be most grateful if this piece of luggage could be returned to us as soon as possible. Thank You

Yes to David Leach(CEO).Your luggage staff at Oklahoma City lost my luggage Feb21st 2007 during a busswitch.I boarded a bus Feb20th leaving Las Vegas during NBA All Star Weekend.I returned to NYC disgusted,humiliated and upset.I sued Greyhound at NYC Civil Court and your corrupt lawyer Laura Mazzari forged my signature claiming I cashed a 250 check which I never did.I demand a settlement money of at least 25,000 based on damages,pain and siffering and emotional distress.I will have the news media,newspapers and Better Buisness Bureau investigate your luggage staff,poor customer service.You need to email me at felderse1@yahoo.com to see how disgusting your staff failed to find my lost luggage,pluis I had 2,000 of merchandises,clothes and soulvineers gone.How is Greyhound gonna compensate me for thatIt's been 3 years already my freind.

THIS IS NOT A REVIEW AS MUCH AS A COMPLAINT AGAINST YOUR GREYHOUND STATION IN TUCSON AZ. I BOUGHT A TICKET FOR A TRIP FROM TUCSON TO PHOENIX ON FRIDAY APRIL 30, 2010. THE END RESULT WAS THE CUSTOMER SERVICE REPRESENATIVE HAD ME THROWN OFF THE PROPERTY AND MY MONEY WAS NOT REFUNDED TO ME. HE YELLED AT ME IN FRONT OF THE ENTIRE CROWD AT THE STATION, THREATENED TO CALL THE POLICE AND DARED ME TO COME IN ON MONDAY AND TALK TO THE SUPERVISOR ABOUT HIS ACTIONS. PRIOR TO HIM HUMILIATING ME HE WAS YELLING AT ANOTHER CUSTOMER FROM ACROSS THE ROOM WHILE HE WAS BEHIND THE COUNTER. THIS PERSON WAS AT THE PHONE BOOTH AND HE WAS TELLING THIS CUSTOMER YOU WANNA TALK? IF YOU TALK YOU'RE NOT RIDING! HE TOLD ME THE SAME THING. I TALKED AND I DIDNT RIDE. WHAT I WANT FROM YOU THE CORPORATE OFFICE IS TO REPRIMAND THIS EMPLOYEE FOR HIS UNPROFFESSIONAL CONDUCT, AND MY MONIES REFUNDED. MY ASSURANCE TO YOU IS THAT I WILL NEVER RIDE GREYHOUND AGAIN, AND BELIEVE ME I WONT, AND THE ASSURANCE THAT THE REST OF MY FAMILY AND IM MEXICAN SO YOU CAN IMAGINE HOW LARGE MY FAMILY IS, AND WE LIKE TO TRAVEL WILL NOT BE USING GREYHOUND EITHER, I HAVE ALREADY STARTED THIS BOYCOTT WITH MY IMMEDIATE FAMILY...NEXT IF I DONT GET A SATISFACTORY RESPONSE FROM YOU, GREYHOUND WITHING 30 DAY, I WILL THEN GO ELSEWHERE. I WILL MAKE PHONE CALLS AND WRITE LETTERS. THIS TYPE OF BEHAVIOUR FROM ONE OF YOUR REPRESENTATIVE IS UNPROFESSIONAL, AND NOT AT ALL CUSTOMER SERVICE ORIENTED. YOU ATTENTION TO THIS MATTER WOULD BE GREATLY APPRECIATED... MRS DEBRA HOWARD 6832 S CABALLO RD TUCSON ARIZONA 85746 PHONE: 602 446 7733 EMAIL: MS.DJHOWARD56@YAHOO.COM CC: BBB STATE ATTORNEYS OFFICE CHANNEL 4 TUCSON CHANNEL 9 TUCSON CHANNEL 11 CHICANONS POR LA CAUSA NATIONAL COUNCIL FOR LA RAZA DEBRA HOWARD

yes they have the worst service ever. i took a trip to nashville i had 1 suit case from chicago that my cloths in it and there was no charge for going to TN.but opon leaving TN. THEY TRYED CHARGING ME $75.00 DOLLARS FOR THE SAME BAGGAGE RETUNING TO CHICAGO THEY THE BAGGAGE WAS TO HEAVEY BUT I KNOW THEY WAS LYING BECAUSE IT HAD THE SAME THING IN IT WHEN I DEPARTED CHICAGO.IT DONT MAKE SENCE WHEN COMPANYS TRY TO CHARGE U EXTRA MONEY FOR THE SAME SERVICES.THEN THE BUS ARE NOT CLEAN AND THE BATH ROOM ON THE BUS DONT GET SERVICED AT LAY OVER STP.S

Worst customer service I have EVER experienced. Constant and never ending circle of phone numbers that doesn't lead anywhere. CSR's that really could't give a d_mn less about the customer. I AMAZED that they have stayed in business this long!