Greyhound Bus Lines Corporate Office & Headquarters

Just returned from the bus trip from HELL--absolutely the WORST travel experience i have ever had. They do not give a damn about the passengers and schedule to them is a joke. I was handled physically by the driver and a law suit is pending. For Gods sake do not ride or let anyone you care about ride this monstrosity. A letter is being sent to the corp and others concerning this incident.

THIS IS MY 2ND POST--YOU CHOSE NOT TO POST MY PREVIOUS POST--I GUESS IT WAS TOO BLUNT AND TRUTHFUL--ANYONE WHO RIDES GREYHOUND IS A FOOL OR A GLUTTON FOR PUNISHMENT--FOR GODS SAKE DO NOT LET ANYONE YOU CARE ABOUT RIDE GREYHOUND AND BE SUBJECT TO THEIR ABUSE--A BUSINESS THIS UNCONCERNED FOR PASSENGER WELL-BEING SURELY CAN NOT STAY IN BUSINESS LONG--MY TRIP WAS THE WORST TRAVEL EXPERIENCE OF MY LIFE--I AM AMAZED THAT THEY ARE ALLOWED TO STAY IN OPERATION--PLEASE LET'S START A CLASS ACTION SUIT AND RID THE COUNTRY OF THIS MALIGNANCY.

Well, I also joined the ranks of customers with lost luggage from Georgia to Texas on Jly28,29th 2011. And like other customers was told by the driver it is on the next bus. Of course it wasn't. I have important papers and every bit of clothing I owed in this suitcase. The trip before that the bus broke down. Thg trip before THAT from Birmingham, Ala to Jackson, MS the bus driver stayed on the phone for half the trip. Half the bus got to hear an X-rated conversion. Not to mention he was rude to the customers when asked any questions. Your customer service reps are not very helpful either through not caring or not being trained properly. If you are in the customer service you NEED to treat your customers right. Word will slowly get around. Right now I would rather pay the price of an airline ticket. Now: FIND MY DAMN LUGGAGE. This is NOT rocket science!

This is the second time in less than 30 days my bags have not arrived with me, and it is more than ridiculous. This is a total of five bags. I do not have the money to go out and replace clothing and other articles like I did earlier last month. I have nothing but the clothes on my back, and one set of wheels to my $5,000.00 custom-built wheelchair. I am a disabled Veteran and athlete. I am in Pittsburgh for a competition. I need to have my things with me so I can take the time to prepare for my event instead of worrying if and when my bags arrive. This is very frustrating for me, and I am not happy with baggage service with Greyhound. I need these bags found quickly. As I said, I do NOT have the funds to replace my clothing and other articles as I did earlier this month when I sent in a Bag Locator Report. The last time I saw anything of my luggage was in Nashville, TN., and I only saw two of the five bags. Now that I am in Pittsburgh, I have NOTHING.

This is the second time in one month that my bags have been delayed or lost. July of 2011 has been nothing but a travel nightmare. This time it is worse. Not only have my bags gone wondering to heaven knows where, but my $5000 dollar custom built wheelchair has went wandering as well. All I have now is the clothes on my back. I don't even have my medication either. Worst baggage service I've ever experienced. In my opinion, a trained monkey probably could do better. With a company that is worth millions, or perhaps billions, one would think their personnel would be trained better than that. There is no regard taken with passengers' baggage. There is no regard to passengers' feelings.

my experience with greyhound has been awful i stopped using grey hound before but this time was the w orst by far i found my grandfather had only hours to live and takinga greyhound fromatlanta to detroit was awful first the employees when asking for help they acted like they were doing something outside theier job description then in ohio a driver was very discourteous and rude with me and when i reminded him that my patronage pays his salary he told me i couldnt catch the bus i even talked to the supervisor and he said ther was nothing he could do about it then he got kinda smart and i reminded him of his duty to be courteous to customers either way i arrived indetroit at one oclock p.m and my grandfather died at 10 am.. greyhound sucks and their customer service is part of the reason id never have get on another greyhound bus again if my financial status could help it!

I read one horror story after another about the terrible service Greyhound is apparently known for, and yet.....NO ONE HAS DONE ANYTHING ABOUT IT? WHY? Why is this company getting away with it?

Those pieces of shit lost my tv and I had purchased insurance. Guess what. They won't pay. I just want to beat someone. I hope they rot in hell for their mistreatment of customers. I wish i would have read about them before. Why can't there be a class action. Im sure there's enough complaints.

YOU WOULD THINK THAT A COMPANY THAT HAS BEEN IN BUISNESS FOR SO LONG WOULD HAVE A PRETTY GOOD GRIP ON HOW THINGS WORK!! NOT THESE GUYS,, TOLEDO OHIO JEFFERSON ST TERMINAL [ARRON] ,,VERY RUDE, THREATENING, NO CO-OPERATION,, NOT A CLUE ON HOW THERE OWN SYSTEM WORKS,, CALLING A CUSTOMER AND TELL HIM HE NEEDS TO GET HIS ASS [EXACT WORDS] DOWN THERE AND PAY FOR SHIPPING AND REPACKAGE SHIPMENT OR THEY ARE GONNA THROW IT IN THE TRASH TO A LITTLE OLD MAN??????????? HOUSTON TEXAS PISS POOR AT BEST I SPENT 3 DAYS ON THE PHONE INCLUDING A SUNDAY MORNING LOCATING A PACKAGE THEY HAD NO RECORD OF EVER PICKING UP,, CALL MY SALES REP AND AS USAULL THEY NEVER GOT BACK TOM ME DON,T RETURN PHONE CALLS,, I SPEND MORE TIME ON THE PHONE WITH THESE GUYS THAN I DO MY OWN CUSTOMERS,, SO OF THE WORST SERVICE ALL THE WAY AROUND I HAVE EXER EXPERIANCED ,, THEY WANT ME TO PAY THEM TO DO THERE JOB,,, GET A GRIP OR U GUYS WILL END UP BROKE AND BANKRUPT

3813 Huron Avenue #5 Culver City, California 90232 Sunday, July 24, 2011 c/o V.I.P. Company Executive GREYHOUND LINES, INC. 350 North Saint Paul Street Dallas, Texas 75201-4201 214-849-8000 Dear Greyhound Lines, Inc. Company Executive: Good Morning or Good Afternoon to you! How is your day today in sunny Dallas, Texas? My day could be going much better, thank you, except due to the FACT that on Sunday, July 10, 2011, I travelled for the first time using your services from Toronto, Ontario Canada going towards Sandusky, Ohio and I, as a Customer did NOT have a very good Bus Experience! On that day, the Bus Number (which was either #30979 and/or #1298) did Not have very good Air Conditioning since the machine was NOT operating properly and therefore the bus was very Hot most of the way (going towards Windsor, Ontario Canada), causing a slight delay. The bus driver Did Announce that the Air Conditioning was Not working, however, he made his own decision to Continue Driving the bus Without Stopping for at least another hour and Not only that, but I also noticed there were many damaged seats on the part where you rest your head as well! Is that how you take care of your buses? Honestly...How embarrassing is that? Furthermore, when we finally arrived at your Windsor, Ontario Canada Greyhound Bus Terminal, I noticed that there were plenty of Visible Signs Posted stating that you Must Smoke your Cigarettes at least (9) meters away from the doors and unfortunately your passengers were Not respecting the signs posted and have therefore Violated your Rules. Not only that, but your on call staff who were working at the station during the time that I was there did absolutely Nothing to Enforce It! I even complained about it at the cashier's booth and she told me that they basically have NO control over that since they have to work from within their office and can Not Leave their desk. It does Not sound to me like your staff at that particular station are very responsible, nor caring when it comes to enforcing your No Smoking Signs. That is really too bad since I am a Non Smoker and my Personal Rights have been Violated at your Windsor, Ontario Canada Greyhound station. I also want to let you know that back on Saturday, July 16, 2011 when I was on my way from Sandusky, Ohio going towards Detroit, Michigan, there was a (2) hour delay for Nothing at your Detroit, Michigan Greyhound Terminal. It was absolutely horrible. I felt like a prisoner in there. On one side, all the doors from 1-12 were all locked and would Not even open and on the other side was just a bunch of smokers, so basically I had No Where to go for (2) straight boring and nauseating hours. While at your Detroit, Michigan Greyhound Terminal, I did try to line up inside to express my concerns and/or complaints and to ask some questions, however, the waiting line was awful and I then decided to call your 1-800-231-2222 phone number which is for your Customer Service department, however, I held for at least 20-30 minutes and absolutely Nobody picked up the phones and I even tried to call more than once hoping to speak to a live person, but was totally Unsuccessful at doing so. For all of these reasons, I am Not Happy at all with the Greyhound services to Sandusky, Ohio from Toronto, Ontario Canada and returning back the other way as well! I am therefore also Requesting a Full Refund of my Money for the horrible services offered. I paid on my credit card approximately $190.00 dollars total and if you are NOT willing to refund my money, then I am going to have to go through the Lengthy Process of Disputing the Charges with my Visa Credit Card company and also write a Negative Comment on a worldwide customer service website for businesses and consumers called www.Yelp.com so that everybody knows what kind of a Negative and Horrible Experience I went through on the Greyhound Bus. Enclosed, for your review, please find a scanned copy of one of my tickets. Unfortunately, I could Not find my other ticket that I paid for, however, I am more than sure that you can look it up on your computerized system. If you would like to speak with me to discuss my complaints in further detail, then please call me directly at: cellular phone number: 323-514-2779 or email me back at: private_executive@yahoo.com. I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank you. Sincerely yours, Howard Paul Shore Angry and Upset Greyhound Lines, Inc. Customer /HPS Enclosures: Please See The Attachments To View My Copies Of One Of My Greyhound Bus Tickets For Your Review.

Worst way to travel the us put gas in your car and drive yourself might as well Kansas city station was the dumpiest public place I've ever been the bathrooms in the Denver station all the men's room toilets were broken and were filled to the brim with shit and the ru,es on the bus don't mean anything every bus I was on people were drinking bums lowlifes etc at the vale stop the bus driver told some guys my age not to me smoking dope the kids proceeded to go around the corner and get high bus driver didn't even check literally the worst experience ever and the customer service sucks 2 people per conger per stop? Wow when you have hundreds of people flooding through every day pathetic and they treat the customers like they're shit at most stations any small bus company could compete with greyhound at this point just keep your bathrooms clean enforce the rules have better security better staff and service and you can take out greyhound all of which would be easy to beat what greyhound has to offer

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My daughter is deaf. She and her family just took a trip from minn to AnnArbor Michigan. They bus drive yelled and screamed at them and said he had no experince with deaf people.Other passengers told the driver to calm down. At one point he yelled and told them to get off the bus. This all started when he told them they cannot set with their 5 yr old boy. They must set together to be able to communicate.Now they feel scared to go home on the bus because of this driver. Hopefully they will not have the same driver. I am thinking of calling the localtv station and have them do a story about this.

We have never had to use a busline before but had to do so to get a family member somewhere 4 hours away during a crisis. Greyhounds 800 number customer service was HORRIBLE, RUDE and could care less about ticketing issue, which was incorrect!!!Constant and never ending circle of phone numbers that didnt lead anywhere. We had a never riden a bus before and our person at the bus station and could not get any help with a ticketing issue. I Was on hold for over and hour being redirected to additional numbers that ended with "We can not help you on a weekend" call some other number on Monday!!!! WHAT THE HELL, I explained we were desperate for help, the bus was leaving, first time rider on and on and no help what so ever. We will NEVER try the bus system again EVER, this was a complete joke. I will be looking up executives numbers to follow thru on this. Not one person could use commen sense and help.No wonder the bus system is failing. We will WALK before we EVER put ourselves or anyone we care about through this process again. PERIOD Greyhouse and go to HELL.

So David Leach since your luggage staff stole my luggage 2/21/2007 at Oklahoma City,how much compensation money will Greyhound will pay me?I want 25,000 of backpay money from emotional distress,pain and suffering and unprofessional,rude staff of Greyhound.Your bus company is worth a billion dollars the news media will know about our case.I want my settlement money by end of this year so let's go.

A few years ago, I traveled from Los Angeles California to Willows California and when I arrived at my destination my bags were left in Sacramento Ca, which is around 100 miles away from Willows. I called Greyhound and they informed me that my bags were left in Sacramento and I would have to go there to pick them up. This was not satisfactory to me since I had no way to get to Sacramento in order to pick them up. After about three days of arguing back and forth with them they finally agreed to have my bags delivered to my home in Willows, but were very rude about it. However, I did receive my bags about a week later and they were delivered right to my door. Even though they were rude, at least I did get my bags back eventually. Anybody who rides Greyhound should already know that their customer service sucks. What do you expect? Riding the bus has always and will always suck! That's why it is so cheap.

OUTRAGEOUS!!! We run a State Licensed Drug and Alcohol Treatment center in Oregon. The $18.00 fee that your company wants if it is not the cardholder traveling is ROBBERY. Since you feel that this is the right thing to do we would like you to go to your nearest homeless mission and hand over the TOTAL amount in cash. See how it feels. How can anyone expect to help others with this crappy policy? We often help those in need, not even clients, with transportation to a detox center over 4-8 hours away. Guess the comments we read about the POOR quality is correct!

If I could give a zero rating I would. I purchased a ticket online on Sunday evening and the website isn't user friendly accidentially put my name as the passenger. I was buying a ticket for my daughter to come to Tallahassee, FL from Tampa, FL. I put my name as the passenger by mistake and they would not do a name change. Said if I purchased another ticket they would refund the other ticket. Well I don't have the money for that. By the time I got in touch with someone by email, I received 3 different versions from 3 different agents. I am so disgusted by Greyhound. My daughter couldn't make the trip up here due to their poor customer service as I couldn't afford to purchase another ticket. I am sending all my emails to Florida States Attorney's Office and see if they can't help me clear this up or kick Greyhound out of Florida.

My grand-daughter and I took a trip to Birmingham, AL from Indiana. I decided to leave a day before the dated listed on my ticket. In Birmingham I was charged 15.00 per ticket for a total of 30.00. to leave at 7:30p.m., Tuesday, June 11,2011. TO make a long story short At 7:50p.m. a young man announced that the next bus would leave at 12:10 a.m. We were there and in line at 6:30 p.m. When I asked if I could get my money back the lady at the ticket counter told me know. There were at least 15 people left from 7:30p.m. until 12:10 a.m. I think it is awful the way we were treated. To make matters worst, When it was time to board the bus the worker had jokes about the bus line making money. You need to do better with the station in Birmingham, AL. It was very disrespectful the way the people were treated. Contact me at 205-587-9757 for more details.

I bought my brother a ticket from Reno, NV to San Antonio, TX. I woke up to a misses call and a message from an unknown number saying his cell phone had been stolen during his transfer in L.A. I am trying to get a hold of him to make sure he still made his bus on time from L.A. and if everything is ok. I'm worried! Can ya blame me? So I've been calling the greyhound customer service lines which are NO help. They dont give a shit about my brother, she just kept telling me she couldn't do anything and I asked to speak to a manager and she kept telling me shes busy and just to call back. I told her id wait but she kept tell me her manager was telling her to tell me to call back. I've called the bus station in Phoenix, his next destination to see if he made it and hopefully to speak with him, and they dont answer their phones! At all! I called Reno to see if they could look up any of his info like his last departure or arrival and they never answer their phones either! We will NEVER use greyhound again. The customer service is dreadful and dont care about their customers and are f***ing idiots. Thanks for nothing Greyhound.