Goodwill Industries Corporate Office | Headquarters 321 West Hargett Street Raleigh, NC 27601 (919)834-0504 Reviews For Goodwill Industries Corporate Office Kris 5/15/12 I typically donate to Goodwill and seldom shop their. Simply, because there are nicer thrift shops in Baltimore. But today I realized that the Goodwill charges by the pound. I don't know when that started but it's crazy. The very used plate that I found interesting was costly by the pound. Whatever happened to reasonably priced used items? Lexi 4/25/12 "What an ugly, greedy company."- Tam you took the words right out of my mouth! And I can tell all of you up front that its true! I worked for Goodwill for almost 3 years, so I know just how scandalous the company is! Jessica 4/25/12 I worked at goodwill Stillwater mn worst place they lie and harass the employees. Some of the supervisors even had employees steal for them. I think I had seen it all most corrupt place I had ever witnessed, I put in my two weeks finished it and they still lied saying I never did. Wow that's all I have to say. Laura 5/2/12 I like shopping at thrift stores. The Goodwill store in Willmar, Minnesota is one of the nicest I have been in. All if their items in every category are well-organized, so if you are looking for something in particular, you will have no trouble finding it. The clothing is organized by color/size, the prices are reasonable, and the staff is very pleasant. Carol (the manager) is especially nice. It seems as though that store DOES foster goodwill. :) Mike Patterson 4/6/12 I have never had a bad experience in our local Goodwill store until today. I have donated hundreds of dollars in items to our Goodwill (just last year and have the donation slips to prove it) and I shop there almost every weekend. Today was most likely my last trip to Goodwill and my donations will start going to the local battered women's shelter thrift store in place of Goodwill. I asked the new "Manager" a question about selling me a set of bean bags to me as seperate pieces as I did not need the larger beanbag, I only needed the smaller one. I guess new management means new polices because without hesitation or any discussion to speak of the answer was quickly "no" and "there is nothing I can do". There was not very much "Good will" in the conversation at all. I ended up purchasing the entire set and leaving the other bean bag so they could sell it. I was so frustrated what I should have done was to take the other bean bag and donate it to the battered women's shelter thrift store on my way home. I hope they are happy with the new management. They will not have to worry about my donations nor will they likely have to be concerned about my shopping there any longer as there are many more thrift stores in town to choose from. Goodbye Goodwill. Northern Va Customer 3/30/12 I come from the Charlottesvile, VA area where most of the goodwill stores have their items priced fairly well. I moved to the Northern Va area, and have visited many of the stores. The prices are so much higher, and a lot of the items are individually priced. What happened to the thrift store pricing? Jeans are priced over $6, and items with original price stickers from stores are being priced at the same price or rounded to whole dollar. I understand some name brand items are worth more, but they have received them "free". Are they trying to make us think we are getting a better deal? Their outlet stores seem to be a better deal at .59 cents a pound. At least the customer service from store to outlet is the same. You get what you pay for some say. I think Goodwill should look into cutting every item price in half. Also, getting staff that don't have attitudes would be a plus! A lot more people in this countries need jobs. If you don't like yours, GET ANOTHER. The paying customer doesn't want nor need to hear your complaints, we have our own. anna 3/30/12 I saw on March 29 2012 that they stealing in Niagara Falls Goodwill ON, they were taking lot of stuff to the truck and one woman was taking lot of begs people who works there are stealing a lot, there is nothing to buy but people who works there are dishones and not worted to work there, plese sent some investigator there after 9 pm, lot of good stuff goes home with goodwill workers, shoper Tam 3/14/12 Reading all the thoughts of others about Goodwill totally made my day. I thought it was just me feeling the same way, glad to see others agree with my complaints as well. I honestly thought that Goodwill was a store that helped those who were less fortunate buy items they couldn't afford brand new. Yet you find that their prices are higher than the shopping malls prices. What an ugly, greedy company. And the worst thing is their managers, and workers. They really have no customer relation skills what so ever. Not to mention their return policy, which is nothing can be returned even for an exchange. No wonder their shelves are so high and nothing new is coming in, they can't get rid of it due to the higher pricing now. When you do write to complain, they just send your e-mails to the store you had a gripe about and you never hear a word back. I can't wait till the day comes when they get their feet knocked out from under them and go bankrupt. They deserve everything they get cause somebody out there will have enough pull to file a report on them for being fraudulent and lying to the government. Guess I just might give my news station a call and ask them to dig into the companies assets and find out just how they really do give back to the community. I say maybe everyone should call their news stations on the last day of March. That gives all the readers a chance to bond together and hit them all at once. Goodwill you are such a greedy company that lies and doesn't help others as you claim. Your fore fathers did, but you just got too damn greedy. And that will be the closure and downfall of your company. As the old saying goes, what goes up must come down, and all goodwill things will come to an end lol. To all who read this, I say lets put them out of business. There are far too many others that we can donate our things to. And far too many resale shops and thrift stores to shop at. You all deserve much better than Goodwill, so be strong hold on to your wallets and force yourselves to go else where. God bless you all who got taken by these greedy thieves. Don't worry, once the news media and enough complaints are heard, the doors will shut forever. And their buildings that are left behind will hopefully be owned by true thrift store owners at reasonable prices. Lets do this, call your news stations on the last day of march 2012, asking them to investigate. Let them know about this web page, and lets just see what happens. Spread the word people, we can make a change. One for all and all for one. And Mcscrooge that was the most hilarious thing I read not to mention great idea. Lmao Steve, Petaluma Ca 3/5/12 Frustrated with the Goodwill! Ever notice any antique or good quality furnishings in the store? No not really and that’s because as I had suspected one of the sorting Volunteers’ told me the other day that they themselves are getting first choice of good stuff before it makes it onto the floor for resale. They are clearly picking out specific types of items to resell for a profit for themselves over the net. The volunteer also mentioned specific items are stock piled for a few outside people/bulk buyers who pick up the items in volume and give the volunteer cash as a tip for horden it for them. Makes me sick….. Guess one could really make some money as a volunteer if you like to cheat the less fortunate looking for a bargain. GilbertAZDad 3/5/12 Been shopping at Goodwills forever. That is until now! My kids and I used to enjoy looking through Goodwills for deals on clothes, since they out grow them so fast, and other cool things. Well lately it seems that out local stores on Gilbert and Guad road has been taken over by illegals. I almost got into a fist fight because this family of illegals trying to horde anything worth while. They use their kids to block areas while the parents horde stuff into carts. So I walked past the kids and the fat short bald tatted up dad start telling me I cannot look at the isle!?! I just ignored him until he tried getting close and talking crap in spanish. So being that I am my self american of mexican decent I told him in spanish I know excatly what he was saying. If he has any issues maybe we should call the local sheriff. He looked pissed, but turned around. I have seen him and his family there almost everytime I have gone. Even told the manager that if she went to the back to the furniture they are swithing prices on stuff. She replied, what can I do about it?!? Thanks for nothing goodwill. manuel barron 2/22/12 i live 2 miles from a goodwill in tucson arizona i usually buy my boots there because i have a disability that causes me to drag my leg so i need new boots every 30 days or so, we have a yearly rodeo that comes to town and now that they are back boot prices have literally doubled if not tripled. if i could afford to spend upwards of 50 dollars a month on boots i would buy them new just because its rodeo week anything "western" (ie work boots cowboy boots belts and such) is priced like i was shoping at the boot barn its nice to see a company try and take advantage of its weekly customers to make a couple extra bucks on on people who will be gone at the end of the month at the expence of its local community. Audrey 2/19/12 HUGELY disappointed. I have been shopping at the Goodwill on on North Lamar in Austin, TX since 2007 when I first moved into that neighborhood. On & off, your team has hired some wonderful associates. However, lately the customer service has really been lacking. I visit this location multiple times a week because my fiance and I both have huge families. We each have siblings and lots of cousins. Normally, I am able to find adorable clothes to share with my family members. I shop with the comfort of knowing I have 14 days to return to any location for an exchange should the product not fit correctly. Yesterday evening, I had a cart full of merchandise to purchase and a bag of clothing with the coordinating receipts and my return was denied. For whatever reason, a sales associate (Who is CONSISTENTLY one of your hardest workers) had charged me for children's tops rather than women's tops. I'm sure it was an accident as I remember that shopping trip very well. It was an extremely busy day and I'm sure he felt rushed. From what I can tell, he picks up a lot of the slack at this location and always has a positive attitude. Rather than understanding the situation, the supervisor on duty said she was not willing to "risk her job" to take back merchandise. When I pointed out to her that if I had been charged a lesser price because they were "children's tops" and that her store would make MORE money off of re-pricing my return, she just looked at me like she couldn't comprehend what I had just said. After that, I told her not to worry about the tops because I understand working for corporate retail. I went on to ask if I could PLEASE exchange merchandise that I bought from the Goodwill in the Tarrytown neighborhood. She started laughing at me and said, "Tarrytown? Really?! What's that?!" And I explained that it's a neighborhood west of Mo-Pac near Exposition Blvd & Lake Austin... which is the street the Goodwill is on. She laughed again and grabbed my receipt which of course had the address on it and just stopped talking. She wasn't willing to take back a shirt that was charged as a "long sleeve boutique dress shirt" because I referred to it as a blouse... And when I pointed out that there are multiple names for that style of shirt, she just got huffy with me. THEN, with the same blouse she said she would take it back if the plastic tag was still on it...? There was never a plastic tag on it to begin with...?! I'm not sure what the lady is so upset about. I trust that Goodwill is a great corporation which is why I love to donate & give you my business. Perhaps she is just so insecure that she can't properly supervise a store and provide AT LEAST mediocre customer care. With all of that said, I was extremely sad to leave the treasures I had found on that shopping trip behind. I just couldn't justify giving this woman my money after the way she had treated me. PLEASE do something about the way your team handles customers. KAREN 2/19/12 HAVE ALWAYS BEEN A FAN OF ANY THRIFT STORE. I TRAVEL A LOT AND HAVE RECENTLY NOTICED THAT GW'S PRICES HAVE REALLY ESCALATED. THE MERCHANDISE IS SO CROWDED TOGETHER AND HIGHLY PRICED. WOULD IT NOT BE BETTER TO SELL MERCHANDISE CHEAPER , GET RID OF EXCESS MERCHANDISE,AND LURE MORE CUSTOMERS? I HAVE DONATED ENOUGH TO KEEP ONE STORE RUNNING FOR A GOOD WHILE. I HAVE HEARD SO MANY PEOPLE LEAVE SAYING THEY WON'T BE BACK. I AM ONLY ONE PERSON BUT I THINK I SPEAK FOR A LOT OF SHOPPERS. CAN ANYTHING BE DONE? I KNOW YOU WON'T LOSE SLEEP OVER MY ONE LITTLE LETTER BUT NEITHER WILL I BE BACK UNTIL PRICES ARE LOWERED. Neeter 2/19/12 The managers and employees in my local Goodwill are great, helpful and courteous but I left there today for the last time. I'm fed up with the price hikes on everything. I've been a faithful customer for many years and a donate regularly as well, but no more. I use to leave with a cartload of stuff a couple times a month but now leave empty handed time after time, so I'm not going back. Today I picked up a small 6" iron skillet, turned it over and saw a $20 sticker on the bottom. Needless to say I put it right back on the shelf. Glass items chipped, cracked and high prices on things with missing pieces/lids etc. Their new tactics such as splitting up a set of something (dishes for example) and pricing each piece individually to make more $$ is insulting. Previously sets were placed in a box and a price for the whole set was fair. The execs must think they'll make more $$ but really what they're doing is alienating and losing people who've been long time customers and have spent a lot of money with them over the years. I've visited stores in nearby towns to see if it's the same and it is. You just lost yourself a very loyal and regular customer. Thomas 2/15/12 Really a (0) star.I was in the "new" Goodwill store in N. Myrtle Beach SC and the cashier ripped, not cut the price tag that was on a dress that I was buying. I asked her why she did that and she said it was policy. Everything with a price tag has to be taken off. Now I have been a Goodwill customer for years and have always seen price tags on some of the items. She said that ALL Goodwill stores has to be the same.......OK, if they are all the SAME then why does one store, Goowill in Little River have a different day (5)as their half off item and the Goodwill in Myrtle Beach have the day (4) as their half off for this week? Also...If all Goodwills are suppose to be the SAME....Then why does the Goodwills in Greenville, Anderson, Simpsonville South Carolina have different pricing and a different way (the colored plastic thingys that are attached to the clothing) to use as half off items and they don't use a customer card? Oh yeah, that reminds me, The Goodwills here in Myrtle Beach don't put the clothing on half off only things that could be half off are housewares.....Shoes don't even get a half off. Then I watched some of the Goodwills on Sat and Sun and see a clerk walking around with a cart putting all the items they see on the shelf that would be elligible for the half price ie: number (6) into the cart and take them to the back room. Then you look around and see some of the numbers have been changed to another number: (1) to a (2). You would be surprised at the detail that they go into to just change a number 5 to a 6. I knew Goodwill when it was just providing for the poor. Really, that is why the store was 1st started, TO PROVIDE GOODS FOR THE POOR PEOPLE. Now you have to be rich to shop there but guess what, the rich will go elsewhere. Thanks for the vent, I know it will go no further than here, but I do plan on moving my shopping to another venue. Goodwill needs to come down off that High horse. Oh yeah, THAT CRAZY BELL. WHY? Honestly....Just bring the crap out, and leave...don't ring a bell. If the people want to see it, they will,,,, You are just causing a bunch of "vulchers" to hang out at your store all day pushing and shoving other customers around. SAFETY ISSUE!!!!!!!!!! sally 2/17/12 My mother and I were in the Mineola Tx Goodwill yesterday shopping and we had seen two pairs of heels hanging up behind the counter. I ask the worker how much they were and she replied "$49.99." NOW, these were name brand shoes, but they also were donated (AKA FREE). I shop at department stores Macys, Dillard, Louis Vuitton and such places as that, as well as second hand and boutiques. I love shopping no matter where! I love getting deals. I donate items ALL the time as well (name brand), but I also liked to shop at Goodwill...until yesterday. This pricing problem has been going on for a while now and I have emailed Goodwill once before about this. This manager goes online to see what it is worth online and then marks the item. If it's at the Goodwill, a purse is a purse, shoes...shoes, a necklace a necklace and should be marked as such. NOT what it's worth online or in a store! I am so very tired of seeing used items marked for what you can get it for in a department store. I saw yesterday a replica Prada purse that the manager had behind the counter marked way up. She was saying it was a real Prada and another worker was going on and on about it. A lady bought it right then thinking she was getting a authentic Prada. That is against the law. If the workers do not know how to tell the difference, then they have no bussiness doing that. If I catch them doing that again, I'm making sure I have witnesses and will call the police. I am not the only one that feels this way in Mineola. We are all very tired of and feel as though Goodwill is price gouging its customer's. That is so sad for people less fortunate. Goodwill has gotten crazy with the pricing of used items. If I do not see price changes in Mineola I will stop donating my clothing, purses, shoes ect and start consigning them at a consignent boutique and will no longer shop at the Goodwill. I use to enjoy it! Not anymore! Mineola Goodwill is losing customer's. Sincerely Sally madison 2/10/12 the store at 2100 altamesa inm fort worth texas is horrible tried to contact a supervisor or a headquarters no luck i thought they connot sell without a tag after waiting 15 min in line both lines had 1 customer but i guess they were friends so the clerk kept wispering to another and both kept looking at me i ask if there was a problem they said no i asked do u have a manager they said no got very rude i will never shop there again Karrrie 2/8/12 I have been to the Goodwill in Indianapolis, In on 30th and Shadeland and the management is horriable, the managers talk to there employees any kind of way, and talk about them behind there backs on the sales floor, discrimination, and very bad customer service skills, the store is a mess, and there were staff that were drunk and used drugs and it was painfully obvious!! I hope the corporate office does something about this matter because it is an embrassement to the city of Indianapolis and to all managers that work had for this company. A very cconcerned customer jackie 1/31/12 i am a regular shopper with goodwill in rocky mount nc. I enjoy it very much, but I have a concern about one of the managers. He goes on the internet to see how much things sell for and thats how he prices it, I was in there today and was very upset when i saw this vase that was nice it was priced @6.00 which wasnt bad until i look under the bottom and the tag from the original store was still on it 6.99 was the price, sorry but if this stuff is donated then that cant be the way they should price items, i plan to file a compliant with the BBB and sad to say they just lost my business, their prices are out of control now since he started working there. Sorry but it is what it is... Marsha Mathieu 1/28/12 I did shop at the Goodwill store in Covington, Va. They have put up large air fresheners all over the store to which I am highly allergic to. I have been into it with the Roanoke, Va. office about them. They admitted they had had other complaints about them in their other stores. After begging that they remove them they agreed to take them down for 45 days to see the need for them. After the 45 days they turned them all back on. Everytime I go in there I go into an allergy and then bronchitis and then that calls for a trip to the doctor. I stopped going weeks ago but did go in this past sunday wearing a face mask but even that didn't protect me from the horrible overpowering smell. I was sick by monday. In the past months I have talked to some employees who say they bother them also. The Roanoke office was responding to me by email but now they just ignore me. I read an article on Web M.D. and people are actually starting to sue places like this for allowing these scents to make people sick. You'd be surprised at the no. of people who have allergies to scents. I can no longer shop at the stores in Southwest Va. due to these horrible things. I always bought all our clothes and household supplies there and I truly loved shopping at your stores but no more. I have no health insurance and I can't afford to run to the doctor everytime I go into one of your stores. Hopefully since the main office in Roanoke, Va. just ignores my pleas now this posting to the corporate office will help. Thank you for your time. Kathleen 1/20/12 I recently went to Goodwill after being out of state for 9 months, and was shocked at the rise in prices, especially on some really shoddy goods. I was looking for some cheap jewelry to take apart and re-use for craft projects...forget it! I can buy better necklaces and bracelets new, for a cheaper price, at any store. Is the rise in prices, and subsequent loss of customers, the reason why they keep having 50% off days? Ex Management 1/20/12 I wouldnt rec Goodwill Industries of Lower South Carolina to ANYONE FOR EMPLOYMENT. I was with goodwill for over 2 years. The only people that get treated HALF way decent are the disabled employees. Which, I do miss them. But, other then that there training is useless because they train you on one thing and do the complete opposite. If you see something going wrong and follow there suggested steps of correcting it, it will just bite you in the ass. They want you to keep your mouth shut and work like a dog. As a manager you will get paid anywhere from 25-28k salary, so go ahead and count on working 50+ hours a week. There so focused on there employees stealing they dont even pay attention to the customers that come in everyday and do so. They do alot of inside job promoting without posting them to offer it to the people that want it and deserve it first. They have a few pets, that can do no wrong. As a manager you are told the policy is to mark FURNITURE HALF PRICE EVERYDAY but, its not done across the board which causes conflict with the regular customers that travel from store to store. There jewelry jars, they are now having all stores seperate the gold and silver and send it in to corporate. Yet, they dont even provide anything for testing the metals. They scan all there books in the back before bringing them on the floor to see if there is any worth to them. MAN I COULD GO ON FOREVER AND EVER. MOST OF ALL IM GLAD I GOT OUT OF THERE MONTHS AGO WHEN I DID. IF YOU HAVE NO CHOICE BUT, TO BE EMPLOYED BY THEM, TRY TO MAKE IT TEMP AND GET THE HELL OUT! Illinois 1/17/12 Goodwill is a joke! I can go to Walmart and spend about $5 more for something brand new, can get things on clearance at JCPenny, Sears, Macy's, etc for cheaper too! Not to mention the fact that the manager in that store is very rude and has no customer service skills what so ever! Joyce Klassen 1/19/12 I have shopped at Goodwill Industries for years. I try to buy almost nothing new and live by the motto "reduce, reuse and recyle". However, the other day when I went to my local Goodwill I was shocked at the rise in prices. Books that used to be 70 cents are now from $1..99 to $4.50...for used, donated books! The clothing has also almost doubled in price and I can buy many items cheaper new at WalMart, which is something I don't wish to do. Shoes and purses are simply beyond my ability to buy them at Goodwill any more. They were asking $29.00 for a used purse! I was told, rather briskly, that I should be willing to pay the higher prices because Goodwill employs so many people from our community and I was doing a service. Shouldn't Goodwill be doing a service to their community and making things affordable to those who cannot shop elsewhere? Goodwill is losing money by raising prices because I know of many, including myself, who will no longer shop there. Jack young 1/18/12 I have been a buyer online @ shopgoodwill.com for years. They charge false mailing fees that do not allow the buyer any consideration as real low available fees for mailing costs for small items. They charge 5% , plus a handling fee on top, when they get everything donated. They need to learn how to employ all mailing companies, so the lowest fee for shipping helps the buyer,and allow the buyer to choose which vendor will mail their purchases, or better yet, mail all items free, and write off the mailing fees. I purchased some patches for 16.00 and they wanted a 3.00 handling fee, plus stated it would be mailed through UPS, the only carrier they offered,at a one pound rate for over 7.50 on top of the 3.00 handling fee. I informed them that this package could be sent for 1.75 in a mailer bag through the usps,including trackingas it only weighed less than one ounce , but they refused to offer any usps service as they said the post office didn't come to their store. This is a blatent lie, as they get mail every day through the post office i know for fact. so that charge is false. If shopgoodwill expects to avoid fraud charges through consumer protection or federal antitrust laws, they best get their act together to be user friendly to all buyers for online purchases. Recently we had a son die, and due to goodwills bad policies towards us as customers, we donated everything to the decons closet to be distributed to the homeless. That's how you can also beat goodwills thieving actions , as they are not good, and show no will towards anyone but their own conquests, and take advantage of the retarded, and homeless at slave labor rates they should be ashamed of. But thats another issue, they do not feel they have to be honest on mailing fees, and one buyer on one auction, bought a diamond ring i was following for 17,000.00 they charges him 5% on top , and even mailing fees plus insurance to boot, then if you didnt bid in that auction the price they gotand all just dissappears if you dont recall the auction number. I feel when they are donated such an item, by the way , that cannot be proved, as to who the other bidders are and many feel are shilled,the mailing should be free for all items regardless of the item. That way they show goodwill to all the buyers,and in this way give back for getting freebees purchased , and also have a write off as a loss for taxes, but do they pay taxes at all being a charity, so I doubt they should be listed as a charity since they have no program in any community i have ever seen that feeds or gives back for nothing to anybody in need. The federal government needs to get interested in this corporations illegal, and highly greedy practices of charging all these extra fees,and false mailing costs , and prove they really do give back, as they claim the stores act independently, but do not allow certain items to be sold, so they are controlled by the office in Santa Anna Calif. This seperating themselves from the stores also hires undocumented aliens, and should be illegal, and so this business makes billions every year at the cost of trusting individuals who never see a dime spent in their community,or ever give any cash to ever help anybody in need, except to hire retarded, and dis advantaged folks at slave labor rates.They may get some perks, but i doubt they get very much at all in benefits if so id like to see their quarterly reports published online every quarter for every store, and all sales itemized , and even the donors names given so they can benefit for the auctions as having a write off for thir taxes after the auctiuon is over, and show these trusting folks just what they gave away, and how much good will got, and where the money goes in a public statement sent to every donatee. Yes they are not showing any good will to anyone, and until they fix this false mailing fandango, they are flimm flammers , and do us as the honest public a large disservice when we fall for their begging for items. They wont even come to get donationsatyour home any longer, as they have become so lazy, they hire college students to do the job, and charge the donatee for donating with a pick up, and many of the college kids ateal these donations to supplement their income when they work for goodwill. How lazy can one get, then call themselves that name. Very lazy. There needs to be regulations for online auctions through any charity , so they have to preform fairly,be transparent with all financial disclosure to prove that they spend at least 35% back to every community, and do not be alowed to have that FU attitude you get when you complain, and so ,when you realize what they are all about , and not be forced to pay at the end of any auction if it seems to be unfair to you as a buyer you should not be forced to buy if it seems like it was a shilled aquction, and for honesty re run the item in good will.. They can relist for free, and yet they think they are like e bay,and just because you agree to buy the item doesnt mean you should have to if you feel it was mishandles or possibly shilled, when they are not e bay, and have no protections whatsoever e bay offers, like paypal protection. I once bought what was stated to be a diamond in gold, and it was a tiny chip of a rhinestone in a piece of an aluminum flower off a broken necklace. they refused to refund my 18.00,as it was groosly misrepresented, and even after complaining to santa anna, nothing was done to protect me to geta refund even when i offered tro mail the item back at my cost, and santa anna allowed the store to say ,if i mailed it back it would be considered a donation, and nothing would be returned, even though it was clear i had been flim flammed. Many of the stores have become crooks, and until goodwill undustries stops collecting their 20% from these independent stores who work for them, but publicly state they do not work for them,We as the informed public need to never donate anything to them ever at the shop goodwill online auctions, or any stores, as where i live they allow the illegal aliens to steal right under their noses, but ripp me off on online auctions for perpetrating or allowing false handling and mailing fees, and percentages , which is basicly double and tripple dipping into my pocket, when i feel just paying for the item and true mailing costs is the only fair way to sell online. They are fraudulent in their charges, and need to be monitored by citizens who are also buyers , and allow the citizens to log in these charges they falsely charge to online buyers, and then prosecute them at millions of dollars for every infraction till they get it right, and act as a true charity, be forced to spend a percentage , like 40% in all the communities they serve in back to the community in the form of food banks, and clothing outlets for the disabled and the poor, and be a real charity in this time of many not having work. Ripping off the public needs to be brought to the major media, and show how this charity is nothing but a front for scamming the trusting public , and has become BIG business now. DO NOT EVER DONATE TO SHOPGOODWILL OR ANY GOODWILL STORE, until they change their policy, and you can see them spend some of the money back in your community for the needy, and not just hiring retarded, and disabled folks at slave labor wages,and be forced to do good deeds in our communities ,as to date i have seen them do nothing but glean from the trusting public, who are fooled by their tricky name, and start acting right, or be forced to lose their charity status, and pay the 35% rate of tax the rich pay now, or be shut down for using a false name that should be changed to badwill, or evilwill, as its time they perform as their original founders intended, not as they do today... alvin j. sonnier 1/12/12 i want to say my experience with the counselors in new orleans la they have the worst staff in their admin. building in the world those people were horrible mrs, gilllord she's not professional at all,she has a very nasty attitude like she's always angry or like she doesn't want to be there that whole administrative office on tulane ave in new orleans,la need to be fired and a new staff should replace all them even the receptionist. if i had a phone number i'd report them all but i don't so i'll post it here instead. they are lazy and missing in the field @ the casino's type workers they cover for each other in their wrong doings. so if your in new orleans la please don't nuy or support anything at the tulane ave. store until they get a better professional,nicer staff. Steph 1/9/12 I have been shopping at Goodwill for years now. I have averaged about $200 a month there. Not anymore. It seems like good stuff never makes it to the floor anymore, and when it does, it is not even marked 50% off what the item would cost new. I see DIY projects marked for $25. There are 4-5 stores in close proximity to me. I have been to 4 of them in the past week and left empty handed every time, for two reasons: The prices are too high (a trend that has been growing there for the past year or so, with some stores less reasonably priced than others-this last increase, between $0.40 to a dollar for all flat-priced items and furniture prices increased by 25-50%) and the inventory is not like it used to be. I think most of us who have loyally shopped at Goodwill do so because the inventory was constantly changing and prices have been reasonable. Since the New Year, the stores I go to don't even have a place to put everything-there is so much over-priced junk cluttering the walkways and every shelf available. Most items now reach the $5.00 mark (including picture frames clearly marked by the manufacturer for $3-I actually laughed when I saw this). I will be heading back to Craigslist, Salvation Army, Catholic Charities, eBay, etc. I am soured on Goodwill for now. McScrooge 1/6/12 I love Goodwill for one fact, it serves as a wonderful place to dump off junk after hours under the cover of darkness, that can not be picked up by regular garbage collection. Why pay someone to pick up and dispose of old televisons, mattresses, broken furniture, soiled carpets, batteries, deceased pets or depleted uranium. bitchy betty 1/6/12 I work for store 251 in Myrtle Beach,SC..btw I LOVE suzy Qs post..you are SO right on..id like to add more juicy info about Goodwills EVIL and GREED..they receive money for hiring disabled persons and veterans or both..they actually get money for every damn body they hire,just more if ur "documented" as disabled..ok anyway..Goodwill is all about making money and "production" numbers..now these stores are supposed to be minimum 60% employed by disabled people..if these people DO NOT meet production levels..they can then be "time studied" from workforce development..so then by LAW they can legally pay these poor people SUBMINIMUM WAGES..and since labor laws of 1986..there is NO minimum..the can pay whatever they want..AND even if they don't collect disability or SSI..so how is this EMPOWERING or IMPROVING peoples lives through the diginity and power of work?..YOU ARE RUINING PEOPLES LIVES GOODWILL!!!..GOD IS WATCHING YOU!..also. they sell COUNTERFEIT handbags and everyone knows this..all you have to do is contact your State Dept and speak with an investigator..if they have these fake goods on the floor and selling them..it is ILLEGAL..they can be fined and prosecuted!...the money they make is used to open more stores and line executives pockets..ROBERT SMITH..CEO..YOU SHOULD BE ASHAMED OF YOURSELF!...you're a MONEY HUNGRY TYRANT..YOU HAVE NO SOUL..EXPOSE GOODWILL for what they really are!!!!... panpan 1/5/12 Goodwill is a scam. They sell the clothes-millions of donated clothes-to other dealers for high prices!!They in turn sort the good stuff for their stores and sell it at high margins. They make more than Bloomingdales and Macys because they dont pay anything for them. Its a 5 billion yearly enterprise with most of the money going to individual directors. If you want to donate DO NOT DONATE TO GOODWILL. Give instead to Salvation Army or to sell your clothes over the internet!!! dan 1/3/12 here in post falls idaho, there is a major road that runs right behind the goodwill so you can see what people donate befor it goes into the store.i have seen many good things go in but never hit the floor to be sold. i even donated some good resellable stuff and went in the store every day for 2 weeks and it never showed on the shelves!!!. just tonite they had a brand new electric toothbrush next to the cash register, i asked if anybody could buy it and the fat b$$ch behind counter said No !! in a stern voice. well the hell with goodwill, their ripoff employees, their overpriced online auctions, and their bad attitudes!if you think of donating to goodwill, save yourself some time and just ask the people who work there if they want it, if it is any good they will end up with it anyway. Debra 12/23/11 I am absolutely disgusted with the high prices being charged by Goodwill Industries here in Santa Rosa Ca. I have been shopping Goodwill for 40 years and have seen the prices rising higher and higher over the past 10 years. Why are mens t-shirts priced $2.00 but womens t-shirts are priced $4.00? Kitchen utensils $5.00 a piece?? Glasses $3.00 a piece. I won't be going back until these prices come down. Nor will I be donating and I am telling my friends not to donate either. jo 12/7/11 I went to Goodwill in Rocky Mount NC and buy same tennis shoe the cashier said they was five and ten dollar.But the sign post the shoes for $3:29 and them sold them for Ten and Five Dollar, and that like telling a lie a about the prices I call the manage he said they change the price with how they look and what shape they of in. AMR 12/7/11 The goodwills in my area are hiking prices on everything. Also the online stores are kind of a ripoff. Their shipping charges are outrageous and don't make sense. For example an item that cost a dollar to ship size small and just weight a couple of ounces their shipping charges are $9-11 dollars, very ridiculous and on top of that they have in place handling charges that typically go for $2-4 per item, sometimes they dont allow combine on shipping forcing you to pay handling fees and shipping fees for every single item...what a scam they have for stuff they get for free...I smell corruption ! ED 11/25/11 I have wanted to write to Goodwill, Salvation Army, Value Village, and any other "charity" thrift store. WHY, on earth would you price stuff you get for FREE at 75% of new? It's broken, missing parts, no warrenty, and like I said...it came to you free. Reading all the other articles, I can see that your corporation is corrupt. (The CEO's reading this are probably having the last laugh.)The employees are under paid according to the above articles. Why do you have display cases with high end jewlery, or antiques? Some priced in the $1,000's and I am sure about 1% of your customers could even afford it. I saw a schwinn stingray priced at $289. Are you kidding me??? The tires were not original, it was in fair condition at best....e-baying it would probably on get you $100. A pair of faded jeans in the womens section was $49. Yeah sure they probably go for $100 new...but this is a THRIFT STORE. Your customers are low income. I have gone in with the intentions of spending $40 or more on stuff that I could use. I end up leaving having spent $0. Loosen up the prices, price it accordingly and remember you got the shit for freeeeeeee!!!!! I know I would spend more. But not at the current pricing. Estelle 11/23/11 I am complaining regarding the goodwills in the Santa Clarita Area. They receive donated items that they mark sky high, that either sit on the shelf until they are broken and are of no use to anyone. If this is a "win win" situation, then why aren't they marking items at a "win win" for everyone concerned. Many disabled, unemployed and consumers who other wise can't afford things should be able to purchase donated items at a fair price and not close to retail for a used item. I have noticed that they wait to bring out under-marked items for when their family or friends come it. On occasion, I see the staff lead certain consumers to rooms where they have stored items or hid items for them to retrieve. People are ripping off tags, changing tags and if you want an item that doesn't have a tag they will mark it up to what they feel that certain customer can afford in most cases RETAIL. One manager named Jim who works in the Stevenson Ranch store, is the rudest person and you hear people talk about him including the employes. He raises his voice in the store and rants and raves about different shoppers . Is lack of professionalism and management skills is disturbing. After shopping Goodwills at other locations, SCV by far has the highest price Goodwill! I will never donate to Goodwill again! They do not live by their Mission to help the needy. THEY HAVE BECOME SO GREEDY! noname Seattle Washington 11/13/11 Glitter fascist sale shows poor customer service. First displaying red and black balloons. Forcing people and actually yelling at people to stay behind an elderly person that could not have been waiting out in the cold since 4am. Then claiming that there was a time limit on deciding to purchase items. Only to find out later that the stuff offered was mostly junk crap not worth a dime. Goodwill is not a community friendly non-profit and promotes and helps more naturalization than helping the people born here on the land. I hope karma takes over and shows the fraud for what it is. Manuel S. Orlando, Florida 11/11/11 TODAY BEGINS VETERANS DAY WEEKEND..... I HAVE SERVED TWO COMBAT TOURS IN IRAQ, TOTALING 28 MONTHS OF MY BOOTS POUNDING THE SANDS OF THAT MISERABLE COUNTRY. FIRST ONE FROM SEPT 2005 to SEPT 2006 WITH THE 4th INFANTRY DIVISION FOR 13 MONTHS AND THE SECOND FOR 15 MONTHS WITH THE 18th AIRBORNE CORPS....I RETURNED IN APRIL 2009 FROM THE LAST ONE. I AM A REGULAR SHOPPER AT GOODWILL....THEY OFFER DISCOUNT TO SENIORS...AND....TO MY DISMAY.....TO STUDENTS BUT NOT TO MILITARY VETERANS!!!!! FOLKS, WHAT IS WRONG WITH THAT!!!!!! CAN SOMEONE TELL ME A REASONABLE, LOGICAL EXCUSE AS TO WHY A DISCOUNT IS GIVEN TO A STUDENT WHO DEFEND THIS COUNTRY WITH A PENCIL IN THEIR MOUTH AND A BOOK IN THEIR RIGHT HAND AS A WEAPON? WHEN I ASK THE CASHIER WHY WE ARE EXCLUDED I HAVE ALWAYS HEARD THE SAME EXCUSE "we are working on it" FOR THE PAST TWO YEARS!!!!! I DEFENDED THE RIGHTS WE HAVE BEEN ENJOYING THIS DAYS....AND WE, THE MILITARY COMMUNITY DESERVES BETTER THAN THAT....THESE PEOPLE NEED TO GET THEIR STUFFS STRAIGHT AND SOON!...... IT IS SOO PITIFUL TO HEAR THE SAME ANSWER ALL THE TIME.....IS TIME WE GET THE RECOGNITION FROM GOODWILL.... Sam 10/31/11 i am a regular shopper with goodwill and heres my story, Last week i was shopping at the northwest side outlet in indy. I had finished shopping and was sitting in my car when one of the managers came outside and got in her vehicle no big deal i see it all the time, However when she put a brown paper bag to her lips it dawned on me that this job must be too much for her no wonder she is harsh towards the customers at times. It gets better another employee (a cashier) came out too she stood right next to her manager as she took another swig from her bottle both of these employess should be fired one for condoning bad behavior and one for demostrating bad behavior Crystal 10/17/11 Went to goodwill in Anderson s.c in the stuffed animal bin there was a Garfield the cat stuffed animal with a net on it all items suppose to be 50 cents in this bin got to front to purchase it and the guy said it was not marked to sell. I mean really WTF so he then takes it in the back and comes out without it says I can not purchase it they have to price it. Not only did it piss me off because it was in the stuffed animal bin but my daughter age 7 thru a hissy fit home! Y'all people are ripoffs everything is to expensive & it's not fair to take away from a child just because something ended up in the wrong bin as the manager said. The boy at register seen it came out of stuffed animal bin he also didn't have to be a dick head & just let me have it for the price the bin said even offered to pay more how cruel are y'all people!! The crap is giving to you needs new friendly staff and more reasonable prices.... Roy Bright 10/2/11 I have recently three problems shopping at Goodwill. 1. Store would not accept their own $5.00 coupon that was issued at neighborhood grocery on back of dated receipt because Goodwill exp date of 12/2011 was torn off when reciept issued. I had shopped for an hour and had to pay full price if I wanted goods. Manager was no help. Town & Country issued me another Goodwill coupon and apologized. 2. At donate $2.00 , buy 1 pair jeans and get 2 free sale. Store clerk and manager didn't feel that corduroy jeans were included in offer but did include colored stretch jeans. 3. Brought pair of men's Polo jeans to clerk . Sign clearly stated "All Jeans $7.00 unless marked differently. Jeans had no price tag but did have plastic color used to identify prices during sales. Clerk said jeans should be higher price because of Polo name. She sent another clerk into back who came back and said $8.00. I was so insulted that I will never donate another item or shop regularly in Good Will again. They can be so rude to regular customers even though they operate solely on free donations given to them. This is not good customer service. 8/18/11 i went to the good will store located on east colonial dr orlando fl and the management is the worst the service is the worst and on women in particular of the managment was rude and very un helpful fliting with customers and very inaprpreate...I would nver shop nor donated anything to this store in the future un less they changed there management staff... florida 8/18/11 i was a goodwill shoper at the east colonial locaton in florida they have the worst managment staff i've ever seen on women in particular (Donna) she is flitty with customers rude yells at peoples childern and is very unprofesonaland should not be anything but a part time cashier or work somewhere were she doesnt deal with people. because or her i will not shop or donatae any thing in the future... LEE Bay Area 8/22/11 THEY GET THIS STUFF FOR NOTHING. Over the years, our family has donated thousands of dollars worth of goods to GOODWILL. Now that the economy is stressed and more of us people are shopping at GOODWILL, the are spiking prices, exploiting the situation and profiting from our loss. In other words, GOODWILL is taking advantage of a bad situation. They should be doing just the opposite and should be renamed BADWILL!!! Cindi McKinley 7/9/11 Three weeks ago (June 17 2011) I slipped on a hanger on the floor at your Oak Ridge Tn store and had to go to the hospital by ambulance for a knee injury....I had witnesses to this and it was clearly a case of negligence that the hanger was on the floor (several people told me they had seen it there for at least 30 minutes). My knee is still giving me problems (as I have had a knee replacement on that knee from a previous injury). I have YET to be contacted by ANYONE from Goodwill OR their insurance company and I am receiving bills for this that I do not know what to do with. I am on disability and cannot pay these. I thought SOMEONE would have contacted me by now.Do I need to contact an attorney to take care of this or do you think we can settle this without all that? The store has all my information and the Corporate office should have it by now. I will wait a few more days to hear from someone with Goodwill and then I will have to turn it over to an attorney, because I am still having problems with this knee and need to go to an orthpaedic dr.to have it checked out.Thank you,Cynthia McKinley cindi mitchell 7/20/11 shame on you people,both my husband and i are disable ,living on a very small income,no medical ins.and have all types of. illness.we have to take turns buying our meds,him one month,me the next.to us goodwill meant we could go shop sometimes and get excited about a second hand item.over the years we have made many donations to gw,i hope at least the proceeds help their local needy community,but,i doubt it.WHAT IS HAPPENING TO THE HUMAN RACE .we no longer look out for each other suzy Q 7/31/11 Ok,I work at a Goodwill in South Carolina,my greedy Ceo's name is Robert Smith,his old ass not worth a shit VP,is Tom,Corporate is in N. Charleston,SC,and my district mnagers name is Cindy(smokeaholic)Kaufmann.Anyway,enough of that,where I work no matter how much work experience you have,if you are hired as a sales associate,you get 7.25 an hour,the "leads" or supervisors,get about 8.25-8.50 an hour,the assistant mgr,low-mid 20s annual salary,and the store manager(even if its a big store(get around 40k+ annual salary,the GM and AM,both get bonuses for reAching sales goals,and maybe other incentives,not sure.In my region they are required to have a minimum of 60% of their staff to have some sort of documented psychological or physical disability,so keep that in mind when dealing with odd associates,most other companies would never hire these people cuz they can't perform to company standards.We do help the community some,give clothing and such to need families,schools,etc..but I wouldn't say a lot though..employees get a dismal 20% discount,and can't shop except for when clocked out and merchandise hasn't just hit the floor, WE ARE NOT allowed(at least my area)to hold stuff in the back,take stuff home,etc,even though people are doiin shady stuff all the time,I see it.They have a group of people with more severe disabilities come mon-fri,they come adult homes,private residences,etc,brought on company van,they clean bathrooms daily,and mostly hang clothing to be put onto floor,also keep in mind they get paid about 10$ for the 3-4hrs that they are there for,pretty horrible huh,since they get a disabiliy check somehow,its legal to do so.The work environment is germ infested,people get sick all the time from each other and merchandise,Goodwill receives grants,and other subsidies from the government for hiring disabled,helping find employment(if they have a workforce center),adult ed programs,etc..clothing that is stained or too worn goes into a bailer to be bailed,and they get about 500$ per bail,merchandise is also put into "gaylords",large cardboard boxes,when stuff that is donated is not working or not in great shape,electronics,computer stuff,cardboard,metal and shoes are all put into these gaylords to be sent off to be sold by bulk/lb,Goodwill is tAx exempt,thus merchandise is tax free and they don't pay property taxes,sometimes their land that stores are located on is donated or at very low cost. Yes employees can be rude cuz its a very stressful profit driving business,BUT,the customers are crazy,with people buying and seeling stuff online and such to make money,getting the good stuff is very competitive,a lot of loud,yelling customers,fighting,etc..it seems like shoplifting frm customers is tolerated(they never charge or prosecute),BUT employees get written up all the damn time for stupid shit.GOODWILL is EVIL and GREEDY beyond comprehension,they make a killing and yes their prices are high sometimes,but do u know why? Its because managers have some much pressure to make sales goals,and alweays want to make bonuses,coporate is riding managments ass all the damn time.oh and btw my D.M.,Cindy Kaufman,well her husband owns and operates snack machines in the stores(3 of them) in my area..she is profiting off of her poor ass employees,she's a greedy fucking arrogant bitch,that's called CONFLICT OF INTEREST, yoou fucking morons..so I hoped this info interested you :). Liza 6/13/11 Wow. The goodwill in Bellevue Nebraska has the RUDEST workers I have ever encountered. Seriously. Goodwill needs to take a close look at what they are suppose to stand for and maybe teach that to their rude employees. I am no longer ever going to shop there. Pathetic how they treat people. Minnesota Granny 6/17/11 I, also, have become increasingly dismayed at the high prices! Today I went to get a B.D. present for a grandkid- got very nice items on "special" at Target. Not even on the clearance racks! I decided to go to Goodwill a bit afterwards and OH my gosh- 3.00 on some of the quite used things! And okay some very nice blankets, but, still--USED had 30.00 on them! And suitcases that were nice, but, USED and a tad banged up- 60.00!!!!!!Sure they were probably a 100 new- but that is why I USED to shop Goodwill- I need bargains. Similar suitcases, not long ago,were on special at Macy's for 30.00!!!!!! The prices are getting too high even at Goodwill, it does seem true. I bought a couple of things that were fair priced- some ladies goods that do indeed cost 25.00 new- I got for 6.00. And you have to really really dig and spend too much time searching at Goodwill now. I am being spoiled by Savers, who sorts things not only by sleeve length, knit or blouse-, but by size too. You can get in there and out and the prices are like Goodwills. Anonymous 6/18/11 I've been working for goodwill for about 5 months now.. when they hired me it was to work as a sales associate. About a month ago i found out they were hiring night managers and i decided that i could handle the job so i told my store manager and assistant regional manager and they both said i was ready for it, so i started training and i was doing really good at doing the paperwork, etc. After almost 3 weeks of training they told me i could not longer be a night manager... why? because of my age and that i had to be 21 to do the deposits. i'm 19 years old. But so what? i'm well capacitated and know what i was doing at the job, even the store manager told me i was one of their best cashiers they have. What bothers me about this is the fact that they made my hopes go up, and made me waste my time and their time.. Shouldn't they have said something before when i asked about the position? All the store manager told me was "I'm sorry but we cannot longer keep training you to be a night manager" even though i was pretty much done with the training, and that she was sorry.. that's all i got from it. This happened in Central Tx... is there some kind of help i could get from this? to me this seems unfair. Any Advice? Mary Gero 5/20/11 Good Afternoon, I'm not sure if I am writing to the correct dept but could you pass it on if am not.I live in Vermont and come to Ocala 3 to 4 times a year to visit my daughter.I have to say I have never been to thrilled with the Florida Goodwill's because they have no discount cards,and they do not 1/2 price different color barbs every week I shop at good will in Vermont at least 2 times a week.OK with all that being said today when I was in your Ocala store I noticed a wig that I really liked however I didn't like the price it was 45.99 and I couldn't understand why,I went on line from my phone to look up the wig style thinking it may be a very high end wig I couldn't even find that name brand I found wigs with the Name of the style Nina but none that were made by Nina.I brought this to an associate's attention and she went to talk with the manager to see why this was so much,she came back with the response they found them on live for 100.00 I let it go because I was really just trying to relax today and didn't want to get upset.I purchased my other items and went to the car.I called my husband to see if it was alright if I got the wig and he said yes.I went back inside and asked if I could try the wig on in the dressing room because I felt very uncomfortable trying to decide and look at yourself with it on in front of alot of people you would have thought I was asking to take it I was told no so I ask the girl who had helped me earlier and she let me(I didn't want to have to tell them that I was losing hair and had to take off one wig to try on another).I decided to buy the wig but I was told it was not returnable yet one other point I like about Vermont Goodwill's you have 7 days to return your merchandise.Again I had to think about it but its hard to find wigs so I took the chance.When I got home I looked on-line again for this wig with no luck except for 1 that cost 19.99.I began to brush out this wig and the hair that came out was like having a cheap barbie instead of the real thing $50 may not seem like alot to the Goodwill but its alot to me I have many medical bills right now.I did call and tryed to explain this to the Ocala Store and I was told no exceptions all I asked was for a discounted price this wig is not worth $50 talk about ripping the public off I hope it gets me threw a couple more months and then I can just throw it away!!Also after investagating this wig even further I found the site that this wig came from a cheap organasation called Haz Beauty this is so dissapointing for me please advise your employee's to look there items up correctly this wig should have been priced 9.99 and I paid 50.00 so very sad. Steve Snyderman 5/16/11 This is not the loction of the corporate offices for Goodwill industreis of Eastern NC. It is a store location. The number for the corporate office is 919-941-9600. Jimmy 5/17/11 I have to agree with most of the comments posted here. I donate quite a bit of merchandise to Goodwill to help out those that need it, and I'm treated very well on the donation side of the business. The unfortunate thing for me is I picked Goodwill over other charities due to their professional handling of donations, and I really hate the fact that things are priced so high when people need the price break the most. If I could get away with it, I would sit in the parking lot and give the clothes to people that needed them directly. To anyone from Goodwill who might actually take time to read these comments, don't people deserve a break when they are struggling? And a suggestion to anybody who needs clothes, household items, appliances, etc. - before shopping at Goodwill, take a Saturday and visit some yard sales in your area instead. You'll buy things for less money and directly help the people that need it the most - that's the original intent of Goodwill and other thrift stores before the outrageous price hikes. The merchandise is DONATED, so even if expenses rise there is no excuse for this practice. I'm sorry for the long post, but maybe it will make Goodwill think. Al 5/12/11 I'm not sure about the rating. Is it a good thing or a bad thing that today we found a very special painting in a Florida store. It was done by her mother, and was one of many stolen in Maryland nearly 5 years ago. Forty bucks for a priceless (only to us) painting.........we are thankfull for it's return. JenniferMartin 5/3/11 No super saturday anymore? Ridiculous! I am in baltimore maryland, I refuse to spend all day on saturdays looking for colored tags with crowds of others, I will find other stores to shop unless them last saturday of them month sale comes back. Everyone is talking, this will be the end of goodwill. Jerilyn 4/8/11 Stopping at the Goodwill in Culver Ciry, CA - I LAUGHED OUT LOUD when I saw a common bestseller paperback book (Barbara Kingsolver 'The Lacuna') priced at 9.99. The SAME paperback is selling NEW at amazon for less than that. Goodwill really needs to reassess the outrageous price increases in light of the economic downturn and continuing recession. Numberoneshoper 3/4/11 Goodwill in st.Petersburg fl on gandy they are over price and the workers take all the good stuff for them self the other day I saw a lady with red hair that works there, put some stuff in her car ,so I told the manger the manger said it's ok she works here , so I was telling the manger so if somebody works here they can get stuff and the people who don't got job have to pay. Tammy Milerd 3/3/11 The prices are to high. It's also insulting to not be a senior citizen and get asked if you are. The young employees in the Marysville, WA store make it point to ask people in their 40's and young 50's if they are seniors so they can receive the discount for 62 and older. Come on it says on the loud speaker 10 times an hour if you are a senior citizen 62 and older please let your cashier know. We'd rather they keep their discount then make us feel older then we are. Not going back. Jim Averill 2/25/11 If I could rate the Roseburg, OR store a zero I would. I visited the store this afternoon and there is an openly pompous, condescending attitude with the Clerk (chatting personal stuff with a friend while at the cash register while I waited and waited in plain view to get help). Goodwill is a business and not the snotty employee's living room, so do better at customer service and appreciation. Trying to compete, pricewise, with Macy's does a dis-service to your communities as well. Thrifty Single mom of Five! 2/21/11 Dear Goodwill stores, You have turned into a greedy corporation and lost your main purpose of helping people. I wonder if you are letting the mentally disabled price your stuff or what? Most of the used things I see in your stores cost more then buying them brand new. Goodwill use to be a great place that helped middle class Americans out! Now you try to ROB THEM BLIND! I find myself going to other thrift stores in the area now because not only did your prices increase but several people I know who have criminal records were turned down. You refused to help them. Yet your company proclaims to be a great advocate for rehabilitation and working with ex-offenders to reintragrate them back into society. You are liars! One of the people I know came to you and had committed that crime 18 years ago and is now disabled. I work within the justice system and can see crime from a mile away. Your buisness practices are shameful. Your helping no one but yourselves. If you truely want to help people, lower your prices nationwide and really try to practice what you preach! Pamela Turner 2/15/11 I used to shop at five stores on my side of town until today. And they were all within a about a five mile radius of my home and each other. loved it . Not now. Salvation Army will get my buisness about five times a week, which is what my friends and I did at Goodwill. Very seldom do I have a return and today after work I went for a refund on my purchase and was told they only put it on a gift card to be used in the stores. How dare they tell me where to spend my money. I won't buy from any where that wants to send you a rebate used only in their stores. No way and the word will get out. I don't even shop at Target stores because of all their antics nor do I visit the Value Villages, their no returns at all. And ck this out, there's a goodwill in Fishers,In and guess where the handicap parking is , nope not in the front roll where others who are able to walk, but you have to cross the isle and hope you don't get hit. Yep the second row. I know because im handicapped, my daughter is very livid and turning that it in to AWD. I can handle the prices that went up, but this is it. Good by Jamie 1/31/11 On a daily basis I implore my co-workers, family members and friends to donate all of their unwanted items to goodwill. I do this because I refer single mothers and single fathers who are stepping out of negative situations and trying to change their lives to your stores to furnish their homes and get clothing for interviews and school. However, recently I have been absolutely floored by the prices I have seen for items in your Goodwill locations here in Raleigh, North Carolina. I am not sure if you have some sort of pricing guide, or if it is just done on a whim but I feel that it is completely outrageous. The items that you receive are donated, and while I realize that you are providing employment opportunities for many you are also providing an opportunity for those less fortunate to be able to purchase items in your stores. I would like to cite several examples that I found while trying to help a single mother furnish her kitchen in her very first apartment. 1) A clear glass Pyrex baking dish that was missing the lid. $6.99 at Goodwill, BRAND NEW with lid at Wal Mart only $7.99. 2) An old brown 4 drawer dresser with one drawer that did not have a handle $100 at Goodwill, BRAND NEW with all handles at Target $89.99 3) A set of plates, bowls, and saucers in a box with 3 pieces broken in the box $20 at Goodwill, BRAND NEW at Wal Mart $29.00 4) A night stand, old wood with one drawer $25 at Goodwill, I do not know what it would cost brand new, but I find it deplorable that a night stand with only one drawer, and a missing leg could even be listed for sale at $25. I could go on and on with what I believe to be outrageous pricing at the two Goodwill locations here in North Raleigh. One is located on Lynn Road and the other in Brier Creek off of Hwy 70 or Glenwood Ave. I hope that someone will look into this and put out some sort of pricing guide or remind those working at Goodwill locations of what I read on your website: "Our Vision We will be satisfied only when every person in northwest North Carolina has the opportunity to participate fully in all aspects of a productive life." I believe this includes those that shop at Goodwill as well as those that are employed there. Thank you for your time and attention to this matter, I am grateful for what you do and hope that this situation can be remedied. Mary Ann 1/23/11 There is no "God" in "Goodwill". The public expects a corporation with a name like Goodwill, to be aware of community need and reach out; to show "Goodwill" to the people where the stores are located and to it's employees and shopper's alike. WRONG. This is a multi-billion dollar, non profit organization. Because of the platform of hiring those with physical and or mental restrictions, most people are under the illusion that this organization "cares" They do not. They exist simply to make as much money as possible. They hire SOME people that would not normally find a place in todays world. They will hire these little people at minimum wage and hour and work them like dogs sorting clothing and packing and unpacking gaylords. (huge carboard boxes) A "Job Coach" will work with them on how to size clothing, hang it on hanger, which way to face the article etc. The stout strong men will be put on a truck with a driver to pick up furniture and appliance donations for 8 hours a day. A portion of these people do not have yearly reviews on job performance, raises, insurance benifits etc. They are Adult Foster Care Residents, Who live in group homes, the state pays for their housing in these homes, they are picked up by public transportation and taken to Goodwill to work Mon-Fri. They are "paid" by the experience they receive. Less handicapped individuals will be allowed to run the machine that shreds the clothing into rags and sold to local factories. If there is an "As Is" store they may put items out on the shelves. The Main store register and sales floor jobs will go to people who are just down on their luck whose jobs have been lost or they are related or aquainted with the "higher office staff" somehow. It doesn't matter how efficient they are or how hard they work, they will always receive minimum wage per hour. If they are lucky they'll get 40 hours per week. They are forbidden to use a phone at work, or receive a call during working hours, they are constantly monitored, they are not allowed to speak to a customer more that breifly. The security cameras are not there for the employees protection. It's focused on them stealing. Most people donate to Goodwill for the tax break, (You place the value on your items) Most people shop there out of habit and for the thrill of the hunt. Some out of necessity. What can you do to stop the mistreatment and greed? Donate your items to CHARITIES: Salvation Army, Helping Hands, St. Vincent DePaul etc. And shop at CHARITY STORES. Just in case Corporate Offices of Goodwill monitors this site: You would do well to restructure your units management staff every 2-3 years and monitor their activities more closly. You very well may see that your workers on wheels receipients are related and If your ever in the parking lot after closing time you could lend a hand to the stores manager struggling to load an antigue desk into his truck while the closing staff (2) are carring garbage bags of product to their cars. Ronnie 1/27/11 I have to say, I'm not at all surprised to find so many complaints about the Goodwill. But I WAS surprised that the problem is not just at the location I frequent, which is in Bel Air, MD. I have been fussing for over a year now that the prices are RIDICULOUSLY high, and that I can buy some of the items somewhere else, NEW, for the same price OR LESS! And now they have a sign inside that says 'if an item is not priced, it will not be sold that day'. That just seems a little silly to me, because these are donated items, and it's not as though there is a shortage of items in their store. I wish they would price things reasonably (like they used to) to move the products out of a very cluttered, overstocked store. I shop on a very limited budget and I used to occasionally treat myself to a trip to the Goodwill. Now the only time I can shop there is on Super Saturday, when the clothing (and only the clothing, usually EXCLUDING Boutique clothing) is 50% off. My hope is that Goodwill Industries will soon realize how many loyal customers are no longer able or willing to spend their hard-earned dollars there. Marty 1/3/11 I have shopped at many Goodwill stores for almost 40 years. Now all the stores have sanitizers or deoderizers on the wall emitting a mist that creates breathing problems for me. I begin coughing, sneezing and wheezing. I have asthma as do many other patrons and your own workers. I have talked to clerks in the stores (Of course they can't say anything because they are afraid of losing their jobs) and customers and all agree how unpleasant the mist is. I think the units are health hazards and I am writing to the Health Department, EPA and OSHA. You are subjecting your customers and workers to a hazardous condition. I can not shop the outside aisles because of the mist units. Laurie 1/9/11 I went to the local Goodwill in Champaign, Illinois in December around Christmas time. The check-out clerks were SO RUDE!!!, insisting that the sales listed on their board were not that at all(I had just had my wares verified as being discounted by the worker in the back). I WOULD LIKE TO URGE ALL DONORS TO GIVE TO THE SALVATION ARMY STORES INSTEAD OF THE GOODWILL!! LOOKING AT OTHER MESSAGES HERE, IT LOOKS LIKE THE GOODWILL IS RIFE WITH NASTY WORKERS ALL ACROSS THE USA. SHOP SALVATION ARMY! GIVE TO SALVATION ARMY! THEY DO NOT BELITTLE THEIR CUSTOMERS OR TREAT THEM LIKE TRASH! LaidOff-SingleMom 11/20/10 I am so disgusted with "Good"will in so many ways, I want them renames "BADwill". FIRST, Goodwill's disgusting pricing on used items they obtained for free is absurdly, outrageously high!!! Even with overhead, their operating costs SHOULD be low, IF RUN CORRECTLY. Overhead includes---every store I have been in was filthy, stinky and a horrible mess. The low-paid employees are the absolute rudest people I have EVER dealt with-anywhere. There are tens of millions of minimum wage employees and at Goodwill you are treated with disrespect and with an attitude that tells you that you ARE LUCKY that you are being allowed to buy their used, donated items..that is, if the employees even respond to a question. Many times they simply ignore you, and why you ask again, are blasted with a rude and nasty comment. Who manages these "out-of-control" employees? Are they recruited from court-ordered programs like: "Mentally Instable" or "Anger Management"? I am NOT even a bit predjudiced against those who really need mental help. I care about them a lot, as I personally know people who do. BUT you cannot put unstable people in jobs where they treat the public in an almost violent way!! That is not an appropriate job for them, (or us-the buyers)at that time in their life. The WORST I've been to is the Goodwill in Orlando, FL, on Orange Blossom Trail. I have never had an employee speak nicely to me, and I AM a very polite person. In fact, everyone gets to witness the way that ALL the employees "purposely" treat customers in an abusive way, even BEFORE you need to ask a question. The employees know you now are "in fear" of talking to them because you don't want to be the next one humiliated or rudely dismissed with a "NO" to anything asked. This is "CONTROL", and yes, it borders on abuse. Honestly, GW's employess have serious mental or anger problems. For those who don't, I am sure they are abused by their managers and cooworkers. In Chicago, the Markland Resale chain is like a DREAM compared to GW! Helpful staff who actually want to help search, so you can buy more. Their prices are appropriate for USED and/or donated items. I am shocked to my core at GW's super-high prices in the last 1 1/2 years!!! People who shop "RE"sale because they can't afford "new" items even from discount big box stores! GW's prices are now so high that I can get almost anything at GW in a regular store for less when on sale or B1G1, etc. Bonus--the clothes don't stink and are not damaged. Here is an example of what I have seen TONS OF TIMES. ~~New items were donated to GW by Target with their "Target Clearance price sticker" partly visible under GW's price tag. In EVERY SINGLE EXAMPLE when I pulled back the GW sticker, the Target clearance price was way, way lower than than Goodwill's sticker price. When I mentioned it to the store Manager, she said that "Corporate determines the prices, and there is nothing they can do at the store leel". WHAT??? Goodwill Corporate is researching "current comparable" prices and then selling their new, freely obtained items at FULL RETAIL price? It is clear that Goodwill has become a chain that is not supposed to help the customers. They "might" help with other problems of disadvanted people, but not customers of their stuff. Due to their extreme pricing and lack of morals and values when it comes to the treatment of customers, I honestly and seriously doubt that any programs supposedly supported by profit of GW stores, do not help disadvanted people. They can't. Not with their "acceptable" horrible treatment of customers and price gouging. If they don't care about us, (human beings in need of HELP with BUYING necessities) why should they care about other groups too? (Again, Human Beings in need of HELP with "SOMETHING ELSE") Do they read any of the thousands and thousands of comments on blogs or forums? Habit made me keep going to Goodwill in "hopes" of being able to clothe my son. I know, for sure, positively, that I am wasting my time and if I go, definitely have a 90% chance of being publically humiliated and paying A LOT if I shop at Goodwill. Laura 11/12/10 I love shopping Goodwill but recently left the Round Rock Tx. store angry with the overpriced merchandise. The large tags have a decent price but many items are above that price and the tiny lettering on the signs are deceiving saying it starts at that price!! I noticed that the store is so packed with merchandise that you can hardly get the hangers on and off the racks- An indication that merchandise is not moving quickly enough. The Salvation Army store down the street is packed with customers and has daily half price sales. I have never seen a sale at the Round Rock Goodwill - they don't advertise it clearly if they do. I have stopped donating to Goodwill and encouraging friends to donate to organizations that allow their donations to be available at a more affordable price. Come on Goodwill, it's a great program - don't ruin it! Sue 11/4/10 I was at the new Goodwill store in Round Lake Illinois today... wow! I saw a used Anchor mixing bowl for 9.99 the same bowl I brought recently for half the price NEW. As I continued through the store I was shocked over and over again to see the HIGH prices. There was even a framed picture for 50 dollars... are you kidding. As I looked around at the population at the store it was obvious that these were not people who were there to find a 'gem'. Used goods were what they could afford, as a matter of fact the area that this Goodwill is located is a lower income area. And to make it worse many of these people probably don't even realize they are being overcharged. Makes you wonder who Goodwill is there for and who is lining their pockets. sandy 10/30/10 what a flipping ripoff ! we went in to our goodwill last nite to find some old bedding to donate to the dogs at our local animal shelter. ARE THEY INSANE? the prices are ridiculous! ... old worn, ripped up shit that anyone who can afford it.. wouldnt buy it there anyway... $14 for worn- out faded, outdated comforters that have lent balls hanging by the thousands. a stretched out linted, outdated turtleneck $5.99 i just paid $7.99 each for two $30 shirts on sale at sears. we went to walmart a brand new twin comforter set was only $18. are they crazy? ok so the profits go to help people....they could do a hell of alot better if they helped the poor low income people who need to put clothes and shoes on their little kids. its bullshit thats what it is. come down to reality and do what you say you do... not charge outrageous prices on used shit thats given to you. i dont donate to goodwill anymore.. i give to the local thriftstore where the prices are a hell of alot more reasonable for the poor people. margie 10/19/10 greed,,, greed ..... and more greed.....when will it stop shame on goodwill Angela 10/17/10 I have been a frequent shopper of Goodwill for the past several years and have also noticed the extreme increase in prices. While the clothing prices have held somewhat steady, prices for other items have become simply outrageous. It has certainly become a big money operation rather than an organization to help the needy and underpriveledged. Shopping Goodwill has become "cool" and I frequently see European luxury automobiles in the parking lot when I am there. I think it is sickening that they have become about profiting and not about helping people. While I do still buy reasonably priced items, I NO LONGER DONATE ANYTHING TO GOODWILL nor will I ever again. If you would like to know how much profit they are making take a look at the price of real estate where you see new Goodwill stores being built. I think someone needs to start looking into whether they actually qualify to be a non-profit. Jackie Leonard 10/9/10 I encountered an employee of yours today, a Latania (sp?) Brown, with a real attitude problem. With more employees like her, you won't have long to wait before your store retail numbers are affected. Apparently, she was already in a confrontation with another shopper, because as the shopper was leaving the store said she would never come back I do not know what precipitated the confrontation, but it was obvious the shopper was vociferously complaining about something that Ms. Brown had said or done. I was standing in line being checked out and I said to the irate shopper, as she left, they (meaning your Goodwill store) might just as well hold a gun to your head with the outrageous pricing increases that have occurred at this store in the last 1-1/2 years Your Ms. Brown took it upon herself to chastise me in front of the other shoppers by telling me what I said was inappropriate and if I continued to talk that way she would have me kicked out of the store and not allowed me to shop there any longer. Since when is an employee of yours entitled to tell a customer what they can and cannot say to another customer? Do your employees think they have a right to usurp the United States Constitution's freedom of speech by telling me what I can and cannot say to ANYONE? I said nothing inappropriate to Ms. Brown, I was not talking to her in the first place, I was talking to the irate customer leaving the store. Not a single swear word left my lips during this entire debacle. I will be sending this complaint along to every level and source of management in the Goodwill chain, and posting it online wherever I can. This is because of an employee of yours who thinks it is her right to humiliate customers, cause an embarrassing situations for all to witness and because she seems to think she has a right to do so. Is this the kind of employees you are hiring and is this the kind of an attitude you are teaching them, at your learning centers Possibly, you'd better re-think this one! miskris 10/7/10 I bought a Madame Alexander doll that was advertised in good condition and looked beautiful in the picture. I stupidly bid 66.00 on this doll. After I received it , I realized the goodwill robbed me, she has matted hair under her hat. The goodwill will not refund me. They say as is. but they did not portray her correctly. I will never shop there again. miskris 10/7/10 TACOMA WASHINGTON STORE IN CASE ANYONE IS INTERESTED. IT IS A SHAME WHEN THE GOODWILL THAT GETS EVERYTHING FOR FREE STARTS ROBBING PEOPLE THAT HAVE SUPPORTED THEM FOR MANY YEARS. Heather 4/13/10 I used to shop at Goodwill quite often and time to time I still stop in one of your many stores. But I always seem to leave without anything and angry. Goodwill used to be good for many reasons, it helped people give to the community, helped people who had a harder time finding job placement and offered products at great prices. That doesn't seem to be the case any longer. Your prices have become way too high. There are many items in your store that I could buy and Walmart or the Dollar Store for cheaper and brand new. I don't understand the reason for the raising cost when these items are donated and with the on going recession you would almost think your organization would like to continue to help the community by keeping prices reasonable. LaShawn Parker 5/24/10 The customer service is horrible the store manager smelled like liquor. The sales associate was very slow rude and didn't care about anything or the people around her. Stephen Foster B. 9/10/10 9/9/2010 was my wife Claudia's birthday...we have been married and shopped your stores for over 20 years...one of the things she wanted for her birthday was shop a different store location from the few common ones we visit near home, so we drove one hr. one way, spent an hour in store and drove back home...3 hrs. total time and a total dissappointment! We shopped and then the problems began at the point of sale..."No, Mr. B.,we don't not have 1/2 off one item on birthdays any more"...No, Mr. B., we don't use senior citizens discounts, but only on Tuesdays"...No, Mr. B., we will not stamp your "Valued Customer" card for purchases over $10...Well that did it, Claudia started tearing up and you can imagine the ride home...This letter comes to you in protest. We believe if your corporate name is on the door then the policies should be consistent...We can't direct you to keep or eliminate the Senior Discounts, 50% off Birthday discounts or offer the Frequent Shopper Cards stamps, but you'll never convince us it's right to have a bunch of rogue store managers making up their own rules..."only on Tuesdays Mr. B."...I can still hear it! I want one of you 'corporates' to talk to my wife and try and convince her that the dissapointment she experienced is justified. But I know she'll never get the call because you can't justify it...If you want to further succeed in your efforts assisting those in need and those who use your services, then teach them the value of teamwork.Sincerely: Stephen and Claudia B......betzclaudia19@gmail.com Marthe 6/12/10 I agree with Heather's remarks above. I shop frequently at two of your Goodwill stores and the prices are way too high for items that are used and donated to help poorer families, especially in this economy. While on vacation I also went into your store in Attleboro, Mass. This store is a big mess and stinks to high heaven. Something really needs to be done about this store. It's awful.!!!!! Sales Associate At Goodwill 6/18/10 Being with Goodwill for 18 years is a big disappointment. Thought this place was for helping people with needs and disabilities. Instead all I see is Big Brother..meaning corporate office getting stingy and very cruel to the people that work below below them. We all work 8 hours a day, faithfully enjoy our customers and the donors. As we know our lively hoods depend on them. Where I am located at its not so. Corporate office is greedy. All they are concerned about is their plush offices, vehicles and making our lives a total hell hole. They hire a snitch to watch us the employees not the customers that load up in the dressing rooms and come out with twice as much clothing on as thieves, take our holidays away from us as they are so CONCENCEND about THIER DONATIONS BEING GONE THRU! WHEN UNATTENED AS we have families and lives away from work of the 8 hours we work. So lets just go 24/7!!!! God we dont' want to loose any donation now do we when we are not there to watch! WE do not have fair labor laws at all! I can go eat dinner or lunch at the bank with a friend or the state offices but oh no we can not have none of our family members in our back room to go thru to the break room and eat with us! Customers can walk thru the back room to the front floor with no questions asked but god forbid for one of our family members to do this! Where is the right of the employee here. Why are we the crooks and the thieves! Why is our money not as good as the customers and why do we have to wait 8 hours to buy something when someone else can with a 10 percent discount or 20 percent discount buy it. Why is it that they make us out to be such bad guys! We have cameras every where watching our every move except the customers that are stealing us blind! We are the ones working and socializing with the customers to keep us in business and bring them back again. We use to take pride in our work but so many of us feel like we are just doing time like in prison..but oh gosh they have more lee way than we do! Its just not right anymore. Nothing goes back in our community here, the store here does not support people in need, we cannot go down in price to help some one who has just lost everything in a fire! But we can fill up the landifll with so much wasted merchandise when someone would have gladly paid for it with a reasonable price. We have no sales anymore like bag days...use to bring in a lot customers! So much has gone down hill. Us as the employees want to ask that the next time corporate comes to visit to please bring a tube of KY jelly as we are getting very tired of being screwed. Just to hear a thank you would be so shocking instead of acusations and incentives being taken away! Why should we work in such poor circumstances? This is towards the Northern Rocky Mountain Easter Seals Goodwills of the US!!!!!! Mostly to Bill Collins with all his cameras and high tech gadgets that make a job harder than it should be...more actions needed for one transaction, longer lines and oh so muchhhhhhhhhhhhhhh complaining from the customers and employees that work hard so he can have a company paid car, and holidays off with his family but none of us get to share that! So Bill lets go 24/7 to keep your donations safe that probably would end up in the land fill anyhow but I wont tell................... Darlene 8/7/10 I used to make monetary donations and clothing, furniture etc to the Goodwill when I was financially able to do so. Now that I have lost my job and I need help I decided to ride to the goodwill to get my family some things and with school coming up.. get my kids some school clothes.I was amazed at some of the prices on the items.Way to expensive. Old tops with balls of lint on them with a price tag that no person should have to pay. Furniture beaten down asking an arm and a leg. I saw some items that were new but were overpriced as well.I thought this store catered to the less fortunate?If I had knew that all my items I've donated over the years were priced gauged and my items were in the best shape I would have never donated them. A poor person can not afford to shop to a goodwill. They need to take Good out its name because all of its bad.People should take their donations elsewhere.... pick a family out and donate their items that way they know its going to someone who needs it.Ths goodwill is a billion dollar buisness making money off of people and saying they helping the community They are only helping themselves and making their pockets fatter. Page 1   Page 2   Page 3   Page 4   Page 5     Write A Review For Goodwill Industries Corporate Headquarters Note: This is not to be used to contact Goodwill Industries Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Goodwill Industries. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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