101 Kappa Dr. Pittsburgh, PA 15238
(412)963-6200
Reviews For Giant Eagle, Inc Corporate Office
Catherine barrett  | 5/13/12 |
| Wow. This is not the first time this had happened.. I shop at the giant eagle in montrose oh and I spend a lot of money there. Can you tell me why I always have o bag my own grocerys? I should just start shopping at aldis if that's the case. I think it's horrible. I even asked the manager last time I was there because I had 250.00 worth of food and had a baby and a 4 yr old with me and Boone to bag groceries and she said the cashiers bag the groceries. Wow... No thank you... Gladly go to acme or aldis.. At least acme has some customer service | |
Disapointed Customer  | 5/18/12 |
| Hello, I am 25 yrs old and live in Vermilion, Ohio. A few friends and myself went into your store to purchase alcoholic beverages for a small get together. The 3 of us shopped for sometime found what we wanted and one of us headed to the counter to pay while myself and a friend went to leave the store to find other items. The girl behind the register whose name is Tracey called us back into the store... asked us for ID's even though our friend had his. While we were all older than 21 I did not have mine nor did my friend I recently lost mine and the friends was at home. Tracey then said she could not sell us the alcohol and proceeded by being rude in saying this. As a reaction I to became bothered by her attitude and said I would have someone else purchase the alcohol. This upset her and she became loud and belligerent. Saying things such as "no you will not I donot play that shit" "I wont sell to anyone who comes up here to buy that type of alcohol" waving her arms in the air in a threatening manner. My friends and I went to the front to complain and we were approached by a manager who said she didnt understand why she behaved that way and for me to write something she could give to her superior. I did and asked would this letter I had written be in vain. Her response was no it will not and she was going to speak to Tracey right away for her behavior. We went home and send my boyfriend to purchase the alcohol for us since it's the only place in our city to purchase what we needed. He went in picked out the same alcohol and again was told by Tracey he could not purchase it because a female and 2 males had been in there prior to him and she would not sell to them and she would not sell him alcohol. She had the right to deny anyone by whatever means she chose. He replied you have to have a better reason than that and she responded "fine I dont like your tattoos" He said you cant do that. But apparently she can? Also the letter I had written prior she had in hand and asked him to put it in his phone to see if my name called up he said no and she said she would call the police and did. There is a complete police report on file while the police were there they spoke on the phone with our lawyer who agreed she was discriminating and the cop told our lawyer he was told we were not sold the alcohol because the 2 friends I had with me were "black and gay". We are discusted with the behavior of your employees. I hope you understand they represent your corporation as a whole. My family, friends, and lawyer have suggested we take legal action against Giant Eagle. While this may be an option for us we would like to see how you will handle this matter before that occurs. I will be in contact by phone as well. Thank you for your time Disapointed Customer email for contact: tskodny@yahoo.com | |
| Brian Dengel | 4/24/12 |
| I have been a customer of Giant Eagle for more than 20 years. I have spent countless thousands of dollars there and up until the other day my only complaint was that your meats where not the greatest in the world. I have no issue with that because I go to the local butcher for everything. A month ago I bought a bottle of asiago peppercorn dressing at the willowick Giant Eagle. Last night I ran out of dressing and opened my new bottle of yummy dressing. Half way through my salad i glance at the bottle and discover that the expiration date for for a year and a half ago. THe dressing expired 1/21/11 and I ate it on 4/24/12. I realize checking the dates before you buy something is a good practice and most of the time I remember to do so but the blame goes to the store for not check on its stock. Long story short I spent an hour in the bathroom getting sick before I decided that i do not want my money back. I want myself and everyone else i know to stop shopping there. SHame on you Giant Eagle. you can keep the full perks. Try spending some cash on training your stock kids to read..... Briand | |
| Kathleen Marie | 4/28/12 |
| Giant Eagle in Baden hasn't gotten any better despite the new smiling manager. They are almost always out of whatever the current batch of newspaper coupons \are available for the week. Certain bakery and deli employees are sullen and will ignore you to finish their own conversations. The cashiers, mostly the young girls, don't make eye contact, and certainly do not greet you or make conversation. There have been instances where individual employees have been helpful and friendly in all departments, but as a whole, it is rarely a pleasant experience. Recently, during an early morning shopping trip I came home from buying deli cheese and meat and found what appeared to be grease and or metal shavings on my cheese. They offered me more cheese. Oh and a 5$ gift card for my trouble. What a joke. One last complaint. You new register coupons are ridiculous. I have now been taken in by the twice. Once trying to use a coupon for dollars off of specifically pork products, not just meat. Another time, I ordered cupcakes for a birthday with plans of using my 4 dollars off coupon. It turns out that it had to be a $15 dollar purchase . Another joke on me, I guess, as in the past three days I purchased doughnuts, bread and a birthday cake at the bakery. The purchases were made on three different days in hope of having fresh products each day. So even though I spent the 15$ over a period of time, of course the coupon was no good. Who really spends that much on one trip to the bakery, outside of a special occasion? I have already stopped using the store for the majority of my shopping, and only go there for snacks and quick pick up items. It looks like I will be finding other ways to meet those needs as well. | |
Jay G. Holmes  | 3/30/12 |
| Hello, My name is Jay Holmes, I have a coke habit - I drink 10 to 12 cans of coke a day. I first started shopping at Giant Eagle in PITTSBURGH, where I was Allegheny County Police officer until I retired. I shopped there exclusively for close to 15 years. I moved to Michigan, and though the closest one is fifty miles away I would make the trip buying 48 12 packs at a time when coke was on sale. When coupled with the other purchases I would get a 30 cent a gallon discount on gas and that made it worth the trip. I have been doing this for five almost six years. Now i go down and find there is a limit of 6 12 packs per day. I was lucky enough to find a front manager who allowed me 24 12 packs (half of what I went there for) but still not enough to make it worth the trip. If Giant Eagle headequarters cannot contact store #6536 manager and permit me to purchase 24 cases at a time when coke is on sale, (I will provide my name, address and e mail at the end) then please have the manners to inform me and I will no longer deal with Giant Eagle. I am, have been, and would like to continue to be loyal to Giant Eagle - but your new limit policy does not permit this. I am requesting an exception once every three to six months to come purchase the coke and other items I need from this particular store. The ball is in your court, I shall wait for a reply. I am sure you are aware Kroger in Michigan has the policy your company initiated of 10 cents off a gallon for every fifty dollars spent. Your company got me several years ago because of this policy, and I would like to stay loyal. Jay Holmes 1533 Paramount St Novi MI 48377 jaytoknight42000@yahoo.com - email I kindly request a response either way. Also please know the people at store 6536 have always been very nice, and treated me well. Once I called to make sure coke was on sale and the girl on the phone said yes, when I got there 2 hours later I found out it was not. There was no limit at that time and your manager gave me the coke at the sale price due to the error. The people there are really nice and should be commended, but they also have to comply with your policy. Please allow them an exception for me and I shall remain loyal until I die, which I would have had this policy not come into the picture. Thank you for your consideration. Jay Holmes. | |
| Lottery peeve | 2/21/12 |
| I shop at the store in Bartonsville ,Pa. I buy my groceries & gas there.The only thing that really tees me off ,is the pa.intant scratch off tickets.You have the machines that sell the tickets,but you it seems you never have the money to pay them off.It doesn't matter what time of day you go in there,if you have a ticket more then $20.00 forget it!!!I just don't understand it,you have No Money to pay tickets!!!!Why do you even bother to sell them!!I take my tickets to another grocery chain to cash them in,now that's pretty sad !!!Its not like they are big winners.most of the people working the customer service desk,just doesn't care.Yesterday the girl knocked on the office door for money,& the other girl said ,she didn't have any.You got to be kidding me!!!Manager of this store needs to be more involved in what is going on. | |
| oceann flare | 2/11/12 |
| To all giant eagle pharmacy prescription holders I dropped a prescription off at the pharmacy in German village Columbus Ohio it was late afternoon when I did I was told maybe 2 hours maybe well I thought that maybe I would pick it before they close or just maybe tomorrow well it happened to be the latter well today when I stopped by to pick it up the tech atcted like it was my first time that I were their well it was not I've been getting prescriptions billed their almost 5 years once the tech checked more she came back with the original copy of the prescription stating we are no longer filling the prescriptions of or for this doctor so I tell you if the doctor was still able to write prescriptions then I feel that they should be honored it was a waste of my time poorly managed you just can't make up rules as you go time is to short to be wasting on someones stupidity not ignorance stupidity you have a computer put the information in it for all your employees to see so then you won't waste your or the customers time or unless you don't care about your customer once I were able to speak with the pharmacist she was really rude explaining why this had taken place do not be wasting customers time | |
| ashley | 2/9/12 |
| I am so devestated, yes devestated, that giant eagle has changed theit diapers!!!! Before giant eagle diaper I tried all the name and some off brand diapers but nothing worked to my standerds. I bought a pack of giant eagle diapers exactly 10 months ago on the 11th and was hooked. Ever since then I've been buying two to three cases a month. I just bought a case three days ago assuming they were going to be the same and was shocked when I looked in the box. I could tell just by looking in that they were much thinner and had a different shape and also different tabs. My son used to be able to sleep all nigh with out wetting his bed, now he wets through his diapers three times a night. And complains about the fit. Now I get to have the awful experience of finding a new brand of diapers we both like. Major let down, I would have used their diapers when my other son is born. | |
| Clair maggie | 2/1/12 |
| I have shopped at Brookfield Giant Eagle forever people are dealable but recentley two ofntheir cashiers would have to be described as only the BEST!!! Sweet girls forever a smile, helpful ask how i am, remeber me, they make me feel special everytime i see them with their amazing smiles thank you Amy and Angelique you two make Brookfield Giant eagle an amazing place to visit, i have had really bad days and both of you light up the town, | |
| j gernhard | 1/20/12 |
| Applied for a job for the new location in Broadview Hts, Ohio - had a phone interview and was told i would be going to the group interview on 1/20/12 from 10:00am-12:00pm and that i will be receiving a email as to where i need to go. Well no email, no phone call, nada. NOT NICE GIANT EAGLE! | |
| Naquoa Caedmon | 1/19/12 |
| I have been shopping at the Beacon Mall Giant in Alexandria, Va for 12 years. I have done so mainly because of the customer service provided by Jodi at the front desk. She is easy with her smiles and laughter, and I have NEVER seen her be rude in any form to a customer. She has helped me out with all my money orders(and there have been many), and she has been able to tell me when Giant ABRUPTLY stops carrying something I have been buying for a long time so that I don't run all over the store in a frustrated search. For the last year since Jodi has been gone, customer service for the most part has been" hold on a damn minute, I'll get to you." That's a problem. My church has discontinued shopping for our events at the store. Speaking as a competent, professional woman, I want to see more "Jodis'" in the workplace. I do not want to see more female managers who behave like Lena. I have not been able to figure out how she remains employed at Giant. She is RUDE. Asking her a question of any kind gets the same irritated responses. She appears to have no customer service abilities, and the way I have observed her speaking to staff members is not only unacceptable - why would anyone want to shop at a store that treats their employees without respect? My favorite store lost its most appealing virtue - excellent customer service. | |
| Lost Customer | 1/15/12 |
| 1/14/12 - I waited in line 20 minutes to drop-off a prescription because the drop-off window was closed. I was told it would take an hour to fill the prescription. I returned in one hour and waited 20 more minutes behind a line of 7 people only to be told the prescription was not ready. This is not an unusual experience for this pharmacy. There are 3 registers and only one person ringing whenever I go there. It is poor customer service to waste people's time and a poor business model to under staff any department in the store. I pulled my prescription and transferred it to Target, who filled the prescription within 20 minutes. You've lost me as a pharmacy customer - you lost me years ago as a food shopper due to rotten produce and expired products left on the shelves. Good luck with whoever you have still putting up with such poor management. - 7939 Day Drive, Parma, OH(440) 888-7392 | |
| Cassandra | 12/10/11 |
| I used to get my prescriptions filled at the Giant Eagle Pharmacy on West Fifth Avenue in Columbus, Ohio, but transferred them elsewhere due to the bizarre practices of the staff. When you drop off a prescription and wait for it, they call your name and ask in a loud voice for your address, date of birth, name of drug, etc. Other customers are sitting right in front of the counter or in line behind you and everyone can hear your personal information. So, I tried getting a prescription by showing them my driver's license with my name on it and the name of the drug and they read it outloud so everyone could hear it. I told them I did not like this practice and they said they are required to do it. They also claim they will match the price of competitors, but then that is only on selected drugs. Doesn't the corporate office care that they could be endangering the safety of a customer by sharing your personal information outloud to whoever is standing there? | |
| recently terminated employee | 12/13/11 |
| I was recently terminated for something that I did not do. I was a very hard working employee who received many praises for my work ethic and abilities. Another employee saw me doing something, that to them looked bad, like I was doing something ethically wrong. I understand that at their point of view, it did look bad, however I was not doing what they thought I was. I was immediately told to leave the store without given a chance to explain or defend myself. I was told not to return to work until I was contacted. Five days later I received a letter of termination. Not a single person either in management, human resources, team member relations contacted me to ask me what was going on. I was never once given a voice to explain or defend my actions. I was merely just terminated. I tried numerously to contact my own personal manager to explain and defend myself, and his only response was that it looked bad and that I would be contacted by HR. Is this how this company works? If if appears you are doing something wrong, you are immediately guilty and terminated? I have never seen a company handle employee firings in such a manner. At every other place I have ever worked, the employee was brought in and a discussion was held. I don't even care that I was terminated because I don't want to work for a company that handles such things in that manner, but I am extremely angry that I was never given a voice! Hell, I didn't even get a phone call to tell me I was fired, just a simple letter of termination. This is an extremely unfair way of handling employees, guilty or innocent. Well, in my case apparently guilty since I wasn't given any chance to prove otherwise. | |
Saddened Ex-employee  | 12/5/11 |
| I think its horibble that I sepnt nearly seven years of my life working for this company at the Failrawn Ohio location, yet I am not able to get re-hired. I loved my job, customers, and fellow employees. I left 2 years ago and 10months later began trying to get rehired.I have literally put in over 50 applications, those of which I am certain I qualify. I simply received automated messages telling me that they chose other canidates. There were times when I was up at 730am so I know I was atleast one of the first people to apply. OAt one point, I even opened up my availability to make it limitless, yet a message was sent saying they were going to go with an canidate who "matched their needs" more closely. I had an open availibility how much closer could a person get? I think that this billion dollar company doesnt want to hire me because they'll have to pay me a little bit more than the inexperienced. Either way, This is very unfortuante, and makes me wish I had not devoted so much to a job that couldnt care less about hiring back good workers. (saphireez@yahoo.com) | |
| Rita B. | 11/21/11 |
| Why do Corporate Office keep canceling the contracts of some of the most popular and loved banks? You cancelled First Place in the Giant Eagle branch on 478 Boardman-Canfield Road, Boardman, OH 44512... luckily they were able to build a new branch, with later banking hours, within a reasonable driving distance for people to go to, and they also had other banks in this area. Now you're ending US Bank contract in the Giant Eagle branch on 1201 Doral Drive, Boardman OH 44512 to replace it with Huntington Bank! Are you people crazy!!! People are always complaining about that bank!! Don't you care about your customers preferences?? Why didn't the Corporate Office at least do a survey with their CUSTOMERS, to find out "what bank" the majority of us wanted?????!!!! Many times I went in their for banking purposes, and ended up shopping, and I'm sure there's many others who do the same. Give us back our US Bank... PLEASE! | |
| Arlene | 10/26/11 |
| I've been a loyal shopper at the G.E. located on Andrews Rd., Mentor-on-the-Lake, Ohio. Repeatedly the shelves are not re-stocked. When the store runs a buy one get one free campaign, there usually is only one item, or none on the shelves. The answer from personel is always, we get another shipment later today or in a few days, come back then. People don't have all day to shop, or all week either. I'm shopping now! Products advertisied on sale are hard to locate, they remove them from their usual place on the asile, and move them to an area that makes no sense, or-the item is not available-no one shipped it. But yesterday was the biggest problem. In this economy using coupons is essential. I average at least $15.00 worth of paper coupons, and shop because of the sales. I had no more than 20 paper coupons to pay for 40 items. The cashier spreads my coupons out on the convayer belt, and looks up at me with a scowl and states- We do not allow "extreme" couponing. I looked at my items and back at her, and stated-Where to you see extreme couponing? Do you see, 110 boxes of cereal? 89 jars of Ragu? 220 packets of gum? I have 40 items and 20 coupons. Every coupon was for something purchased. She huffed, then rang up my items. I'm finding somewhere else to food shop. No longer will you be getting my business, which amounts to $150.00 PER WEEK! | |
| Jan | 10/21/11 |
| Your store at Eastgate Plaza in Hemfield,Pa. is the worst run store I,ve ever been in. The new store manager Laura, is the worst at running the store.The previous manager Art was way better and treated his people better. Many of the long time employees have transfered out to other locations because they won,t work for her. I,ve talked to the vendors and they are very unhappy with her also. No wonder the store lacks in Quality service and merchandise. Go shop a Shop n Save instead! | |
| B. Peddie | 10/22/11 |
| I ask the butcher at the Plaza Blvd store in Mentor if he could split a turkey breast they have on sale . He was very apologeted when he told me that corporate would not let them do that any more. Seems so silly since other meat has to be cut. they just lost a sale. Are they for some reason afraid of some sort of law suites. Maybe I should not rate the store poor just corporate since the store and all the employees are VERY friendly and efficient. | |
| No One You Know | 10/8/11 |
| Hey Giant Eagle! Get rid of your management at the 7th Street Store in Frederick MD. I feel sorry for any employee working there! I guess this store seems to forget this: A happy employee = better customer service. It's just easier to rid of an employee rather than solve a problem. This customer is NOT always right and many customers treat service employees like dogs and then whine to management!It's like rewarding bad-behaving customers for their rudeness! Worse, management is uncaring, ECCENTRIC but-holes! This place cares more about the old mighty dollar and giving out of mandatory service - rather than genuine courtesy. IF GIANT EAGLE WANTS TO STAY IN BUSINESS THEN GET BETTER MANAGEMENT!!!! | |
| Mike Colflesh | 10/7/11 |
| 20 years produce experience and got paid the same as 18 year old new hires that barely new what celery was. Would do three times as much as the kids while they jerked with their cell phones and cared very little to none,for this is a kids job. Now I hate to sound so negative for I am a positive hard working American who's laid back and easy to get along with, but this is the worst company I've ever worked for. Poured my heart and soul out and t ried my best only to get bullied, taken advantage of, and way underpaid. It's my opinion that the store manager Cory at Hayden and Cosgray is a terribe manager and not a good employer. Typical penny pincher only interested in himself. This place is a joke to work for and the produce had to go down hill when I left because it seemed I was the only person that took pride, especially for the minimum wage. With all of this on mind, I have certainly moved on but at the same time felt the need to expose this horrible place to work for and warn the people to try somewhere else. Unless of coarse your a bad employee who is late and loves to goof off because these are the people who seem to get rewarded. Please take my truths and opinions and boycott shopping and working for these kinds of places and support more family owned businesses. | |
| Howie | 9/30/11 |
| For those that work for Giant Eagle, carefully review any and all of your paychecks. They will do what they can to make wure you do not get paid correctly. I have seen instances where those that work for both a corporate owned as well as an independent store, and go over 40 hours you are entitled to OT however the rich execs will make sure you don't get the OT you deserve. These guys are greedy and willdo what they can to keep lining their pockets | |
| linda posnan | 8/11/11 |
| After reading different reviews I have come to the opinion that something needs to be addressed with the mgmt team you employ. I have tried to shop at the store in Aliquippa, Pa for 3 years alwas experiencing the same problem each visit. The produce is horrible and alot of it is of poor quality so I finally asked the manager Mark does he ever look at the produce department and his reply was "of course every day". I asked him to accompany me there and went down the line and showed him squash, green beans ,eggplant and asparagus that was either limp, brown for otherwise disgusting looking and asked how can you put out and sale these products? I asked him if the produce is checked daily how come you as a manager did not notice? He had no reply for me. I shop at the store in moon and the market district and have never had this problem. I have finally decided I will not go there any longer as I am tired of going every week to another store for produce. P.S. Some employees in the deli need to adjust their attitudes! | |
| jeff hoskinson | 9/18/11 |
| i have had trouble with the canton pharmacy, and the prices they charge, they charged me the wrong price for androgel for a year and then when they caught it, they cut the perscription in half. the manager adam lied thru his teeth and i caught him each time, so i quit buying a lot of groceries there. then a store opened in massillon and we started going there, no problem for about a year and now the perscription i get each month for 17.oo is on backorder, so they had it in the canton store. so i went there and it was 68.00 no record of the price ive been paying and no courtesy. of course the manager adam. well the surprise is i have every receipt ive ever gotten from them. this time around the people who are lying, are going to be found out. makes me wonder if the food on the shelves is really what we think it is, or is there some deception there also??? | |
| deja | 9/21/11 |
| I usually am happy to shop at your Giant Eagle store in Cleveland, Ohio @ Buckeye Rd., however a week or so after I've shopped. I decide to bake a cake for my grandmother for her 86th. birthday. The cake turned out great, once it cooled and I was ready to frost it. Something told me to taste the frosting which was a Duncan Hines Coconut Pecan. It would be my first time trying this flavor. I tasted the frosting a it tasted weird, tasted it again and it still tasted weird. So I thought maybe my tastes buds were a little off from the minty after taste of my toothpaste. Later I asked my Mom to taste the frosting to get her opinion and see if was just me. She tasted the frosting and said it tasted spoiled. I told her that I had just purchased it not even a week ago. So I sat the frosting aside, thinking not of it. Later on my Dad asked my the frosting was sitting there and we told him it tasted funny. When he looked underneath at the expiration date, it had was dated 2007!!! I was soooo appalled, angry, and frustrationed. When I grocery shop I do not have time to check expiration dates for my purchases. I would like to be able to trust the store and the workers to do that for me, but 2007, REALLY!!! What if I had never tasted the frosting and my 86 year old grandmother had eaten that cake for her birthday? I just hate to even fathom the thought. Please contact ALL your stores and make sure that who ever has the job to check stock for expiration dates is doing it. I would hate to hear of some getting sick or even worst dying for food poisoning from something so old. 2007, it's 2011!!! not only am I posting this comment, but I also plan to contact the corporate office, as well. Please do better, so I can continue to feel confident enough to shop with you at Giant Eagle. | |
| Rhonda Hickman | 8/17/11 |
| I would like to know why the Giant Eagle stores don't carry the same products. In the store on 5th street in Barberton OH, they discontinued Maxwell instant decaf coffee, but the new store in Wadsworth OH has it. I'm NOT driving to 2 or 3 Giant Eagles to get all the items on my list with gas prices the way they are. WHY DO YOU DO THAT? Do you want to lose customers? Myself, I'm going back to Acme. I've heard others complain how one store has something, then the next one doesn't. Why does Giant Eagle stock their shelves during shopping hours? At times it is impossible to get down an aisle or get to the product you need because they are stocking shelves! You NEVER, EVER have enough cash registers open...and the ones you check yourself out at, FORGET THAT. All those are doing are eliminating jobs at Giant Eagle and in today's world, people need jobs! I used to LOVE Giant Eagle, now I pretty much HATE them. Not a convenient store at all. Acme, here I come!! | |
| Rhonda Hickman | 8/17/11 |
| I would also like to know why our fuel perks and food perks 'expire' after a certain amount time. WHY IS THAT??? I paid for those perks, and you're going to TAKE THEM AWAY FROM ME if I don't use them when you want me to use them????? Those aren't perks anyway. You raise the price on your products & produce in your stores...so we really aren't saving anything, and to take them away after a certain amount of time, you should just not offer them. You are ripping your customers off and you know it; and isn't it odd that you can't email or contact the corporate offices, when THEY are truly the ones that should be hearing these complaints. Guess they don't want to be bothered. How sad. I hope Giant Eagle goes under one day. | |
| Mary A. | 9/1/11 |
| Giant Eagle in Painesville Township, OH. The store is being renovated for the second or third time in its young history. The place is a mess, the aisles are miss-marked and make absolutely no sense. Items that belong together are stuck anywhere- aluminum foil is at the end of an aisle on the other side of the store. Other similar items are (i.e. baggies, wrap - are with the chips! No one makes eye contact because customers are angry. You wander aimlessly and employees walk right by you...I can no longer take this nonsense. I don't have time to search 30 minutes for 2-3 items. I WILL go down the street into Mentor to Heinen's (really out of my way) or to Marc's which i believe the GE is afraid of most. | |
| dylan terreri, i | 7/6/11 |
To Whom It May Concern i am nikki finn and i will not be denied, I WILL KNOW VENGEANCE! i have created "www.gianteagle.me" to let people know what giant eagle has done to me, to possibly boycott their stores. as the webmaster of a few websites that mock wombn (LadiesSavetheDay.com) and gays (masculivoids.com) and african-americans (africanembarrassment.com), i am usually met with discrimination around town - today was no different. on july 6, 2011, giant eagle discriminated against me on the base of gender and/or gender-identity. it was in one of their pennsylvania stores, in wexford. i am a 37 year-old man, and i was dressed in a tube-top and the short-shorts that i see females wearing all of the time. i was not "indecently exposing" myself or anything like that, i was just strutting around like sheena easton or other females wearing skimpy attire. an employee came up to me and basically said that i was "causing a commotion," to take a song from the movie that i quoted at the beginning of this letter. he asked me if i needed something, i said "baby wipes," and he found them for me - and then heproceeded to say something like "get your baby wipes and you can be on your way". this is discrimination and i would like giant eagle to either rape and sever a breast of every one of their female employees...or just be tolerant of men who dress like wombn. i feel discriminated against wherever i go, but i thought giant eagle embraced diversity. the giant eagle in cranberry township tolerates me - though the citizens bank in that store had canceled my account and threatened legal action if i were to be seen again on their property. nobody gave me a reason for that, but i contacted a plethora of lawyers to sue them. anyway, i am in the process of contacting more lawyers to sue giant eagle. i can put up with (and use to my parking advantage) giant eagle's sexist parking spaces, just because most people do not park there unless they are female (pregnant or not), but as for almost being chased out of the store just for dressing in wombns' clothes...well if giant eagle tolerates girls dressing like idiots then giant eagle is being discriminatory against men - and they will be sued. if i had the time, i would write a parody of maroon 5's "she will be loved" and call it "they will be sued" - i already did "she will be raped" and posted it among the other 600 parodies at my website(s). corporations have absolutely no right to cater to pregnant wombs just because the pregnant wombn has a couple extra pounds to lug around. i thought a wombn could do anything a man can do, i really did - that was until i saw their "special ed" parking spaces and i realized that society is giving them their own special handicap. if it wasn't for cars in front of me at stoplights, high-heeled shoes would make me think wombn are as tall as men and not just trying to seem manly on the job. high-heeled shoes, gee, is there any reason for the "career woman" to wear them (other than as a "pride protector" to protect her from feeling like the pipsqueak she is when she's around "career men" who are predominantly taller). "curves fitness for women," gee, is there any reason for the "Strong wombn" to go there (other than as a "pride protector" to protect her from feeling like the pipsqueak she is when she's around the men who can easily lift the weights that are too heavy to even be at "ladies only" fitness centers?) "coney island hot dog eating contest, womens' division," gee, is there any reason? sports teams based on gender, gee, is there any reason? no tradition of a bride carrying her groom over the threshold, gee, is there any reason? if it wasn't for the nonexistent "violence against men act," the "violence against women act" wouldn't make me think that the "strong woman" wasn't actually strong enough to defend herself. dylan terreri, i www.gianteagle.me (yes, your shenanigans are posted on the web for all the world to see) | |
| diane green | 8/1/11 |
| I recently shopped at the Giant Eagle in Irwin, Pa. After waiting in line for 40 minutes to check out, while my ice cream began to melt, I finally got to the register, only to find all the cashiers were doing their own bagging, which took another 25 minutes. I went to the store manager, who told me they got rid of all their baggers, absolutely ridiculous. I have gone to Giant Eagle, since I moved here 38 years ago, from Michigan. You also do not have paper bags, which I get all the time, because your plastice bags are so thin. Your bathrooms were filthy. I spend a lot of money at your store, and will now look for another store. I could only assume you have to pay for the upgrade you recently did, which was a mess for months, so you cut back services. A very disatisfied former cutomer. | |
| Mike Delmont | 7/2/11 |
| Hempfield Giant Eagle has got to be the worst. I get angrier and angrier every time I attempt to shop at this store. I do all my shopping on Saturday nights because that's really the only time my schedule permits. How many checkout lanes are there? Maybe 20? How many are ever open (for items over 12)? 2, that's all. Never more. It's either stand in a line forever or be forced to use their God-awful self checkout. Listen, if I have to ring my own groceries I should certainly receive some sort of discount. Never once, have I, or anybody else I know been able to use these self checkouts for large orders without having the machine jam up and you're forced to wait (for 5 to 10 minutes) for an employee to get there and slide the card to clear it. Why isn't that employee on a register? What is the problem with scheduling enough staff to handle customers? Also, I buy whole bean 8 O'clock Coffee. The last bag I bought, after returning home, I discovered the bag was not sealed and the coffee was (roughly) ground. They obviously have no control over their own inventory either. I am done with Giant Eagle. They can keep their "food perks". Shop N Save offers better fuel perks and much more reasonable prices on groceries. They also are staffed efficiently. Giant Eagle is a very poor organization. | |
| | 7/3/11 |
| I really like the Frederick 7th. Street seafood dept.in Frederick Md.,but I noticed lately they have not been offering the two items I like best, their in store made fresh tuna and salmon salad. They are so great,what happened ? I would love to have them sold there again.Please bring them back! | |
| | 6/26/11 |
| THE GIANT EAGLE IN ROCKY RIVER OHIO WORKERS ARE VERY RUDE AND SELL TOBACCO AND ALCOHOL TO MINORS. THE EMPLOYER NAME WAS DIANA SHE SOLD CIGERETTES TO MY 15 YR.OLD SISTER. THE WORKERS IN THIS STORE ARE EXSTREMELY MEAN AND I TRY HARD TO AVOID SHOPPING HERE . I HOPE SOMEONE HAS A TALK WITH THEM BECAUSE I LIKE THE STORE ALOT JUST DONT CARE FOR THE WORKERS ! THANKS | |
| | 6/27/11 |
| It would be great if giant eagle bakery would make half loaves of Tuscany bread for the single people in the world! Also, small carts would be great!! | |
| gary Miller | 6/10/11 |
| CORPORATE. makes politically correct decisions like not selling pate froi gras shows wher they place the impotatnce of their consumers. Your an EVIL company which is anti-christian and cow tows to the anim,al rights activist whilst being insensitive to christians. I pray God curses your company and a competitor comes into the regionand puts you out of businees. WELCOME to the politically correct world that you have created!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Cindy | 6/12/11 |
| Giant Eagle will always continue to operate their stores on a shoe-string staff. They have an abundance of useless management and the workers feel the strain everyday. Each department barely gets by on the back of the few workers that actually care. As long as some schmuck sitting in office crunching numbers thinks it can be done this way or that way and never sets foot into the actual atmosphere and tries to do the work themselves while being understaffed and not having the product to deliver, the conditions will never change....but then again why would they..Giant Eagle is rolling in the $$$$ | |
| Pam W | 5/11/11 |
| Washington PA Strabane Square Pharmacy lost my sons insurance card along with my advantage card. They obviously had it cause they used it and I was only charged for the co-pay of my script. They took my number and said they would call me when it was found. Its been over 24 hours and no call. The insurance card was received by me from his fathers employerthe day before and it was the 2nd time I used it, I will never go there again, I will use CVS instead. | |
| Pastor Seriece Winborn | 5/9/11 |
| Greetings! I had a rude in encounter with Giant eagles managers last Friday. There names are Randy, he is the store manager. Lyn, is the office manager. They are located at the store in Montrose Ohio. I am a Pastor one of my member was paying there tithes. She purchased the money order from the store in Montrose. I went to that same store to cash it. They told me that according Giant eagle policy they couldn't cash it unless I I had a receipt. My mother was present with me she asked her could we see the policy. Lyn said no in a very rude way then said she was off the clock. Then we had her call the store manager which was Randy. However Lyn is going to say then young man had a question. I am far from being young which was condescending. Randy tell me, and my mother thats Giant eagle store policy.There nothing that can be done about it. Then I called my member her name is Willet. She came to the store told him that she called the other store they told her that it wasn't Giant eagle policy. So we recorded him telling us that it was store policy. Then he had another manager tell the cashier to cash the money order. I felt like I was being done this way because of the color of my skin. | |
| Nick Clark | 5/10/11 |
| I work for Giant Eagle Store #1842 and I've been asking them for my summer works and I suggested 7am-11am or 7am-1pm M-F and they said "no we don't like those hrs" .......that's so stupid, if they don't give me my hrs I will quit and find a better job | |
| Former Manager | 4/30/11 |
| I see all these complaints about Giant Eagle & wanted to respond. As a former Manager myself, it is not that the employees do not care, they are not given what is needed to properly do their jobs. Giant Eagle is a blemish on the grocery store industry. They over work their employees. Manage by intimidation. Before Giant Eagle bought out my former employer we always had the help needed to service the customers properly. Now all they care about is cutting hours. They spend tremendous amounts of time at needless meetings. The bottom line is they try to make things to complicated. To much paper work, signs, programs ect. They have way to much managment & not enough hands where it is needed ,helping the shopper. All these so important people at the top making busy work to make themselves look needed. It was a nightmere working for these people. I wanted so bad to be able to spend more time with my shoppers, but they make it impossible. I wanted to give my workers better but the company sees them as a liability. They are callous & cruel ! Myself , my family & many of my friends will never step foot in another Giant Eagle again. Id rather starve ! They should go back to pittsburgh ! | |
| Will NEVER shop there | 4/22/11 |
| First, all their products are OVER priced, Second, their pharmacy is the PITS and number three: NEVER buy any gift cards from there - they are NON EXCHANGEABLE. | |
| | 4/12/11 |
| This is concerning your pharmacy in Indiana,PA. A brand new store and pharmacy and very poor customer service in the pharmacy. I had all my prescriptions as well as my husband's and mother's transferred to another pharmacy in our area. I am a very patient person and have worked in a pharmacy in the past, but since they have opened the new pharmacy service is slower and customer service is horrible. There are twicwe as many people working then the old pharmacy so they can't blame it on short staff. I have to pick presciptions up every 7-10 days. I have waited in line as much as 20 minutes and was told it would take another 20 minutes and then waited in line again for 15 minutes to get to the register and find out that the script need re-bill taking another 10 minutes. I have received a call at home saying my percription is ready for pick-up, driving 15 miles to the store to find out that they didn't fill it and don't know why I got the phone call and would I wait 20 minutes or so till they fill it. I have been told that I picked up my prescription the day before and explaining to them that this is not possible to only find out it was layed aside because they did not have the medication in stock and did not bother to fill the other one I called in to be refilled- wasting another trip. The refill was called in a couple days prior to this so they would have amble time to refill - you think they would they would have called! I have had the physcian's office call a prescription in being right there and going to the pharmacy and them telling me that the physician has not call in anything, finding our later it was on their machine - another trip wasted. Many people complain about the waiting in line for pick-up and are getting tired of it too. I will never go back to this pharmacy!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Chesterland Floral | 4/15/11 |
| I would like to share my thought on Giant Eagle selling PROM CORSGAE. Why are you taking our livelyhood away from us. We do not sell milk, bread, eggs, cheese and meats. I customer just brought one of your corsages in to me to change the ribbon on it , she paid 4.49. Can you keep to selling food???? I am sure you are not even making money on the 4.49 , just do it to keep people coming in. Very disaapointed , I do go there to buy all my food but not no more. All florists will not go to you. Chesterland FLoral P.S. I called customer care and waited for 20 minutes, Looked like you guys care alot. I can make a page on facebook to boycott Giant Eagle with all florists in the United States. Pissed off FLorist!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| What happened to store 4018 | 4/13/11 |
| I have noticed a decline in happiness and customer satisfaction at the boardman giant eagle, store 4018. I used to have pleasent shopping experiences at this store months prior but lately it seems like its gone down hill. I have noticed alot of different employees, coming and going quickly, also have witnessed disrespect to employees from female manager with blonde hair. is this the reason your employees are quitting? I just want things to go back to normal, with the construction going on i was hoping the customer service would be better then it has been, but i havent had any luck. I quit shopping there and do not plan to go back. poor choice of management could be the problem. | |
| Brian B | 4/16/11 |
| I was at cedar ave Saturday April 16th at 3:30pm. This will be the third time This Year !!! I have returned my basket or left our buggy because we couldn’t get what we wanted or you were out of it. This time there was 4 zucchini left in slot which were the worst in my 45 years I’ve ever seen. Brown and shriveled up I can’t believe a manger of produce would even let them in the slot to begin with. So congrats the store has been named by the locals as third world shopping because we believe there is a better product coming from a third world country then your store on the north side. | |
| Kimberly M | 4/7/11 |
| I am a personal chef and caterer. I am in Giant Eagle in Bainbridge (Tanglewood) usually 5 days a week. I spend a significant amount of money in that store. I have grown up in the area, and have memories of grocery shopping there with my mother 25 years ago. The new buildout on the store is truly fantastic in my opinion... I love the bakery, wine, and cheese dept. It is for me now a complete one stop shop for my needs to better serve my clients. The employees are always very friendly and were always very helpful in finding items during the construction transition period. I know you receive emails ofton on the negatives, but I really wanted to let you know how great the staff is at Tanglewood... a true testament to what fantastic managers you have at that location. Kimberly McCune Vine & Dine Owner/ Chef www.vineanddinecleveland.com 216.925.2515 | |
| CHris | 4/5/11 |
| Blacklick Giant Eagle, Ohio Pharmacy is slow, rude, and not accomodating. Unfriendly staff....Had three issues there...but decided to keep giving them another try.......the fourth was the last straw..... | |
| Blacklick, Ohio GE Employee | 4/6/11 |
| To Whom It May Concern: I don't know where all of you people are shopping or what location. I can tell you thast if you were to come to the Blacklick, OH location, you would not recieve service like you have previously. I personally work there and I will tell you, if you aren't happy. We aren't happy. We fix all consumer complaints quickly and swiftly right on the spot no questions asked. It's really a sad shame that you are having these issues at other locations. I had no idea it was a problem. | |
| theresa | 3/30/11 |
| i shopped at giant eagle ebensburg pa. i always purchase pear juice by looza and buy all they have. i asked the manager to get more to my surprise they now do not carry this pear juice. they have every other juice by this brand but the pear juice. i have to go to altoona pa giant eagle to get this product why? i started to stop shopping giant eagle and have started saving. you lost a customer for the lack of trying to help the customer. | |
| D-man | 3/31/11 |
| On Feb 26th I wrote to Giant Eagle that Lybia exports about 2% of oil to the US. G E started raising there prices like all oil companies, the price of crude oil started to go up due to conflict in Lybia...mean while the day crude oil started to go up shipments would not arrive to the US for 4 more weeks and by the time it is processed on trucks and delivered to Get Go`s a total of 6 to 8 weeks...but we see the price increased that day....from reserves that are much cheaper... The same day I read about Wegmans Seafood department gaurenteeing that they would not raise there prices on Seafood for all od 2011 due to increased gas prices! I asked G E why they could not hold gas prices down since they control the grocery Mkt in W.Pa,Centeral Pa.& E.Ohio....I got no response back. TAKE THE MONEY AND RUN GIANT EAGLE....FOR GET YOUR CUSTOMERS THEY ONLY PAY YOUR BILLS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| disgruntled customer | 4/1/11 |
| I too wish that there were negative stars to rate Giant Eagle, especially for the so called 'family run independedent Oak Park Mall location in White Oak Pa--I have never been treated so rudely in my life as I was by the store manager on Tuesday 3/29/11. If this is how he runs his family business it is one family I am happy to not be a part of. Many of my friends and neighbors have shared similar stories with me in regards to this store and my experience was no different. Sad thing is that in a nationwide survey, GE was rated one of the worst-highest prices, horrible customer service-but, there are few competitors. | |
| Pamela Blubaugh | 3/28/11 |
| I just got off the phone with a friend of mine who was left standing at the Latrobe Giant Eagle for 45 minutes. She buys $87 worth of dog food there on a nearly daily basis, yet this store does not seem to be able to keep the food where it is accessible. She is frequently made to wait, and wait, and wait, while someone attempts to dig out the pallet of food. To make matters worth, one of the store managers was standing there watching one of his best customers being treated this shabbily. On this particular day, she was ill and really did not need to be put through this aggravation once again. I spoke with Jodi with Mr Shapiro's office at Pittsburgh Corporate Headquarters to fill her in on the deplorable situation taking place at their store. We are quite interested to see if Giant Eagle has any interest in retaining their steady and reliable customers. | |
| Ivan | 2/28/11 |
| Last year my company cleaned giant eagle stores through another company called Horizon USM Red Bank N.Jersy and I worked in the Cleveland area for the contracted company. First thing the USM company made me pay 10% of my total pay check back to the company they called it a (rebate program) and I was pomised a job and they wouldnt take stores away from me. To make a long story short USM lost all of the contracts with giant eagle and 2 diffrent companies came in and I was left without a job and no way to feed my family. And I was waiting for my last checks from the USM company and the stoled 24,000.00 from me. And I couldn't pay my workers or my family. And this year they took USM back as contracted janitoral servives in the Cleveland area and all they did was steal from the people who worked for USM. And they told us the Giant Eagle didn't pay them so that is why I couldn't get paid. Why are Giant Eagle do business with a company that will NOT PAY THERE WORKERS? Or is it just business? And no one cares if my family went hungry for a year along with the people I couldn't pay. I was a sub-contactor for USM. And Giant Eagle loves to do business with people who steals from others. I called the stores that i worked at and no one would help me, all I got was sorry that really not my peoblem regarding USM. We contracted them. Which in turn sub-contracted me. Ivan | |
| johnny | 2/24/11 |
| The "new" manager at 117th get go in Cleveland, transferred there from n.ridgeville in Feb 2011, is a cold liar and control freak. I feel sorry for the employees there. If he has ever been regarded as truthful, HE IS NOT. I am not an employee and if contacted I will explain confront him to his face for any employer. | |
| JackInTheBox | 2/13/11 |
| Bill Hamilton That Is In Charge Of The Tear Out Crew.....His Son Harold Hamilton Smokes Pot While On The Job,,,,, This Is Wrong And He Should Be Termanated | |
| Kathy | 2/20/11 |
| I want to commend the manager, Paul, of the Giant Eagle in Lancaster, Ohio for service above and beyond his job description. My elderly parents need much assistance and when they are in the store, Paul and his employees go out of their way to help them. My mother recently fell and broke her leg and is in rehab at a local nursing home while her husband remains in hospice. Friday my mother turned 82 and I called Paul (since I live out of town) and asked him to make a personal delivery of treats, balloons, etc...to my mother at the nursing home. Without hesitation, he agreed and it was absolutely the high light of her day. I might mention that Mother has Alzheimer's and she talks about his visit to her...well incessantly! Paul and his employees take the time to get to know their customers names and show a genuine interest in them. Well done good and faithful servants! | |
| jhonnylaw | 2/6/11 |
| all giant eagle stores suck go to walmart all giant eagle stores should be shut down and the corp put out of business | |
| Karl | 2/8/11 |
| 2/7/11 Blacklick Giant Eagle 6867 East Broad Street Columbus, OH 43213 I wanted to share my experience at the Giant Eagle Pharmacy. I had just left the doctor’s office and needed to fill a couple prescriptions. Giant Eagle was close, and since I was on my lunch hour I figured this was perfect. I get the Rx filled and visit the salad bar while waiting. I have worked in retail for over 30 years and understand errors can be made and customer may not always “be right”. With that said, I also know some people should work on the front lines (with customers) and some should not. I stopped by the store around noon today and went to pharmacy desk. I could see a young lady on the phone and a gentleman working on something, no one looked up …. No big deal. Then the gentleman takes a phone call (both on phone now)….still not a big deal, maybe he didn’t see me there. Then he gets off phone and heads away from counter where I was standing, the young lady who was still on the phone looks at him as he walked by, he went to back….still not noticed, or at least acknowledged yet. Shortly after he comes back and comes to desk. I give him my prescriptions and he does a search in computer for me, I have had medications filled there before, but it had been a while. All insurance information was the same, but I didn’t have my Rx card….my fault. I called my office to get group/account# for my insurance. While I am on the phone I watch the next two customers being served by this same gentleman. The first customer hands him the Rx and says “do not turn this into my insurance, I told you not to last time and you did”. Second customer is told we have to order you medication, the customer says “no thanks, I’ll take it to CVS” and leaves. Throughout the conversations with me and other customers, the gentleman seamed as if he could care less. No smile, no apology for being out of stock, no apology for turning Rx into insurance when asked not to. Even if the customer was wrong, this was very poor service on the front line. Now, I have all my info and am next in line. He gets all info in computer and lets me know that one of the two meds can only be partially filled. It would be enough to last me until next shipment comes in, so I told him that would be fine. I would take part now, and pick up balance on Wednesday. I had two prescriptions and one was for an antibiotic. I asked if this was one of the free antibiotics and was told no by this gentleman. I said ok, he said it would be about an hour, since I had to get back to work, I told him I would have to go elsewhere to get it filled. As I was walking out I decided to go back just to check which antibiotics where free. I got back to counter and asked one of the ladies there about my prescription. She told me yes it would be free and let me take a sheet that showed that fact. I am a little upset and decide to share my frustration with one of the store’s management team. A young man comes out to talk to me and I go over all of the above. He explains that: 1. “The pharmacy is busy” ……OK 2. “The pharmacy needs more techs“…THEN HIRE MORE 3. “They really don’t make money on the pharmacy anyway, it just helps build store traffic”……I HAVE NO PROBLEM WITH THAT, HOWEVER, POOR SERVICE KILLS FUTURE BUSINESS One thing you might want to think about, never try to downplay a problem when dealing with a customer by saying “I know that is a problem, but we don’t make any money there anyway”. Whatever you’re going to do, if you are not going to do it right, don’t do it!! Now the final straw, when I told management the name of the gentleman in the pharmacy, he stepped back and said “It couldn’t be him, he has been here a long time” . Well, I guess if your associates were right, I was wrong. | |
| dANIEL bAUMBICH | 2/8/11 |
| I dropped off 5 perscriptions saturday and said I will pick them up Monday. Monday comes aand I have only 2 perscriptions. Rest will come in tuesday. Tuesday comes and I am told they had to order perscription #3 . Did not have enough to fill the perscription. Today I go back in the afternoon now I have #3. #4 will not be in until tommorrow. I said there is 5 perscriptions. The pharmacist said maybe I dropped one. Went home again and I always copy the perscriptions, went back and was told dont get upset We will fill the perscription from my copy. Now I will go back on thursday and hopefully will get all my perscriptions. Now as far as fuel perks for my perscriptions, it is 12.3 miles each way. I have traveled dropoff, Monday 2 times on tuesday and hopefully only one time on thursday. SoI have traveled over 100 miles to save 10 cents. MAKES SENCE TO ME | |
| Bo Bo | 1/6/11 |
| Giant Eagle Express ----- Harmar, is the PITS! Prices are higher than regular Giant Eagle Prices. Staff is very unfriendly. Store just literally sucks! | |
| Tina, I will now do my shopping at Acme | 1/1/11 |
| Avoid the Giant Eagle Store located at 2032 Lincoln Way East Massillon OH Store #4152 unless you like to deal with rude people they call managers. Specifically a girl named MELISSA who was working on Dec 31st at 4:40 PM. I will be sending a letter to the Giant Eagle Corporate Office | |
| black sheep | 12/3/10 |
| I wish you could subtract stars. I would give the giant eagle pharmacy in Meadville, pa minus -5 stars. My daughter is very sick and needs her medicine. I pull up to the drive thru window (which by the way is so slow I hope you bring a book to read) line. Two cars in front of me. 25 minutes later I reach the window. 25 minutes for them to help two people. And both people dropped off. That takes no time at all...at a real Pharmacy! !!! I was told to come back in 30 minutes. I did not tell them a time...they told me. So I come back 45 minutes later. Wait in line 15 minutes...so now an hour has passed. The rude lady does not greet me. She blah blah something...so I gave my last name. She says its not. ready yet. I asked why she answers...because the pharmacists says so....I am sure that is pro tocall to speak rude to customer. She tells me to pull around and get in the back of the line. I just waited my turn...why should I have to wait again when she says the pharmacists just had to shake it up. I saw The pharmacists set the bottle of medicine on the counter. Saw my daughters name on it. The rude smart mouth kid working the window says..well it ain't ready . Then she says "now pull around to the back of the line..7 cars are behind me. There was no way. I parked went inside. The fat short lady helped everyone there but when my turn came she tried to go to people behind me. They even said my turn. I asked why I had to wait when it was done. The short fat lady said. Because we said so. And if u want the medicine for your daughter u will do as we say . Then I signed my name and just kept my mouth shut. Then that short fat lady says you need to sign that right. And snatched the medicine off the counter and out of my hand! !!!!! Omg!!!! I. Grabbed my drivers license and showed the short plump lady that was my signature ....WHO DO I FILE A GREIVENCE WITH ........this is not the first time...this is the 8th time I have been treated bad. But this time my kids were along. You give these people a little power at these dead end jobs and they think they are god. There are plenty of other pharmacies .....but this one is only 1/2 mile away. Something needs to.b E done to repramand these rude employees ...I can only imagine how they treat the elderly......... Very concerned citizen in Meadville, pa | |
| MSTEE | 12/4/10 |
| I am very disappointed in Giant Eagle because the service I received at the Giant Eagle located at 230 Rodi Rd. Pittsburgh Pa 15235. I was actually picking up a Western Union Money Transfer and the machine broke when the customer service agent was printing the check out. I tried my best to be patient while she contacted Western Union customer service but I was a little frustrated and irritated that after 5 minutes there was no progress and to make the situation worse the customer service agent begin asking me unecessary, irrelevant questions that did nothing but transform my agitation into anger. Instead of her explaining that she made a mistake and was working on fixing it she left me waiting for almost twenty minutes with a line behind me that began to stretch out the door. To make things worse another customer service agent came to the counter and demanded that I move out of the way so that he could service the other customers. I have to admit that at this point I became very unpleasant. I demanded that he be more careful with his tone and that I am a customer as well as everyone else and should be respected as one. I strongly reccomended that a manager asist customer service agent that was suppost to be handling my money transfer. A manager finally came to the front within a few minutes after my request and struggled with the machine and got it working within 10 minutes. In all, I was at the store for about a half and hour to 45 minutes for a simple process that should have taken three or four minutes. I was completely disrespected and didn't even get a apology for my inconvenience. NOTICE TO ALL CONSUMERS!!!!!!!!!!! PLEASE DO NOT SPEND YOUR HARD EARNED MONEY AT THIS GIANT EAGLE. THE MAJORITY OF THE EMPLOYEES ARE RUDE AND DISRESPECTFUL. I DON'T THINK THAT THEY UNDERSTAND THAT YOU PAY THEIR SALARY AND THAT CUSTOMER SATISFACTION IS KEY TO THEIR JOB SECURITY. UNFORTUNATELY THEIR IS NO RATING FOR 0 STARS. THE GAS AND THE FOOD IS OVERPRICED. IF YOU MUST SHOP AT GIANT EAGLE SAVE YOURSELF A HEAD ACHE AND GO TO THE ONE ON FRANKSTOWN ACROSS FROM BP AND FAMILY DOLLAR. THE CUSTOMER SERVICE THEIR IS GREAT AND THEY RESPECT THEIR CUSTOMERS. | |
| george hadanish | 12/7/10 |
| You have the worst management/employees I have ever encountered the way i was intimidated and actually harassed over a return i was told the person i was talking to was the manager only to find out it was not a manager at all i had told this person a few things i didnt feel a employee would of needed to know but to explain it to the manager was alittle different so to find out he was not the manager really shocked me and when i confronted him with the real manager he stood behind her making faces at me it was so unnerving then when i asked for the corp # everyone said they didnt know it then another man can to where we were and said he was the manager i asked if i could make a formal complaint he said you just did i said a writen formal complaint he said no good day and walked away this was the washington pa store | |
| | 12/8/10 |
| My wife and I purchased a gift card. The card was given as a gift only to be returned to us because when the person whom we gave it to stated that they could not use it due to not being activated. It was total embarassmet as the person whom we gave it to had sung in our recent wedding. She told us that we could keep it and use it as a wedding present for ourselves. When my wife and I took the card to the Giant Eagle where we purchased it from we were told to leave it and the manager would take care of it, only after we had to go rounds with the associate trying to blame VISA for the mistake. I asked her if we purchased a Chicita bananna and it was bad would we have to go to Chicita to complain? They then agreed to fix the problem, but we had to leave the card and return once again to pick it up. When my wife had made the extra trip to pickup the card, she was then told the manager was on vacation and she would have to return once again. This is not acceptable. She informed the clerk who she unfortunately had to deal with, NO. I want it now the card was put into an envelope with her name on it. After much more needless discussion she was given the card back. I run my own business and I would not be in business long if I utilized the professionalism that this store used. We are totaly disappointed with this experience and will not return. | |
| David | 11/9/10 |
| I had the experience of witnessing a supervisor or manager grabbing an employee by the shirt collar in front of me and other customers at the store in Columbus,Ohio (Sawmill Rd).I was there at a later time and the person still had a job.If I would have tried that where I work I would have been terminated on the spot. Poor management that doesn't care about it's employees. I will never shop there again. | |
| Glorianna | 11/9/10 |
| Just curious as to where your chickens are processed. Bought a G.E. whole chicken the other day & I really got the whole chicken. Never have I had to clean the whole chicken the way I did this. Glad I only bought one. Pinfeathers & inners were over- whelmingly evident. Have a feeling the chicken pickers were in a contest to see who could do the most chickens in 5 minutes. It was disgusting.. Took me 1/2 hour to clean. I have bought your whole chickens many times & NEVER have I been disappointed until now. I purchased this at the store in Heath,Oh. The plastic bag said it was processed for PA. Giant Eagle. | |
| Bill | 11/5/10 |
| I had a great experience at the Lancaster Ohio pharmacy. The pharmacist went out of his way to order a generic brand from a diferent manufacturer that was not normally stocked at Giant Eagle. The situation was handled wonderfully. Thank you Eric. I will never use another pharmacy or pharmacist. | |
| Beverly | 10/14/10 |
| This a complaint and maby a Heads up for you. I have noted the last several times I have visited the Greensburg Store in EastGate Plaza, there are several of your employees sitting outside the store smoking ciggs. I have to ask you, Why do you permit this? The stale smell of the smoke distracts from the wonderful smell of your bakery,what a shame. It seems to me that is this day of age one would provide a smoking area away from the building for the smoking employees to sit and injure their health. Giant Eagle has very nice stores, I would think you would incourage non smoking by your employees. Maby you could provide some incentive for employees to stop smoking. | |
| Mary Gill | 9/5/10 |
| the new store in Pataskala Ohio needs to have someone in charge who cares..I have stopped going there..one day eggs were piled up high with a do not use date the next day..the manager is never seen and shelves are not kept stocked..you have to stop and check dates on everything you buy.. there are bare shelves..it won't make it the way it is being "run"you have to check dates on yogurt each one...choclate mile was outdated etc... | |
| Andrew F. Andros | 9/1/10 |
| I am sure glad to see that your store will survive without my business. Remember the $1,500.00 to $2,000.00 worth of prescriptions, well I transferred them to another pharmacy. On 8-24-10 I was at your pharmacy 3 times, let me explain. The 1st thing I did was call in my 3 prescriptions, 5:00am. Then @ 11:00am dropped 1 off, to be picked up later because I had 1 more doctor appointment to go to. Then @ 2:00 dropped the last 1 off, the girl that received this was even nice enough to ask for my phone # in the event of a problem. Then at 6:00pm I went to pick up my prescriptions and the pharmacy said that my insurance did not go thru so needless to say I did not get my prescriptions that day for my asmtha because my insurance company closed @ 5:00pm. To make a long story short all the pharmacy had to do was call my insurance company or myself, and it would have been cleared up. But you probably could care less as long as you and your family are making enough money, why care about the customer who your people there think less of as it is based on their statements to me at my previous visit. | |
| Andrew F Andros | 7/27/10 |
| This is why I shop elseware for products, and if your pharmacy treats me like this again I will take my perscriptions elseware. I buy $1,500.00 to $2,000.00 dollars worth of perscriptions a month. Today they only cost me $8.00 for a (estimate) $1,000.00 worth and the woman waiting on me told me that I was not eligible for fuel perks because my perscriptions where paid for buy a government program! 07-27-10 I work hard for the little money I make. I did not ask for these health problems, they just happened. I lost my job and my Blue Cross when my employer sold out and sub-contracted to Mexico. I live on $216.00 per week and struggle every day. What business is it of hers how my perscriptions are paid for, Giant Eagle gets all the money for these perscriptions, so why is my co-pay not good enough for fuel perks, I struggle as it is? I never felt so humiliated in all my life! Not to mention the perscriptions I recieve are higher priced as compared to other places. Why would she treat me like that, and not to mention embarass me in front of her co-workers and others who made of heard her in line. I have been a loyal Giant Eagle customer for 30 years and have never been made to feel like she made me feel. I have had many different insurance carriers, and the $8.00 dollars I paid for I earned it was not given to me by the government, I was fortunate to get this medical card because I do not make enough where I work now because I had to take a cut in pay starting over and my perscriptions are for illness's I have had all my life. Respectfully, Andrew F. Andros 412-771-5395 | |
| Paul Crowe | 8/18/10 |
| the Gibsonia store is very poorly managed, stocking is poor, salad bad apperance and up up keep is terrible , I go to buy salad and is looks terrible and very poorly attended to , I have to ask many many times if they would FRESH products in it , Doesn't any one from your corp office ever check on these places, I can't wait till the new Glenshaw store is bulit!!! Please do something about Gibsonia | |
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