168 Reviews For Giant Eagle, Inc Headquarters & Corporate Office

Expired items

Yesterday I had to take chicken back because it was spoiled!! And the sell by date was 7-15 Today my milk is already spoiled and the sell by date is 7-17!!!! I bought both these items a few days ago. They allow me to return for exchange but what a hassle!!! The chicken was 6 cents more than what it was originally and they charged me!!! GE , O'Neil Blvd , McKeesport Pa

False Advertising

Beware of the signs you see in Giant Eagle and check your receipts. At our Giant Eagle they had a sign saying "Coca-Cola 4 for $10". One 12 pack would be $2.50-right? Not so. Customer service says you must buy 4 12 packs to get the price of 4 for $10. No where on the sign does it say that. I wonder how many people never check their receipt. this is false advertising. Posting on Facebook next to let the public know what is going on with their advertising.

horrible to work for

Complete chaos in the pharmacy.

Worst company ever.

THEY DISCRIMINATE.

people need help

im in eastliverpool ohio, and at our local giant eagle the cashiers are putting some very rude comments on faceboook about people who are on government assistance. I think that this is rude and should be dealt with, they even say rude things to the customer. That's not how a store should be up and running, if you want customers to come back. I think that something should be done about it .

Complaining on customer servce reprsentatives

Hello I am a customer who shops at giant eagle weekly. I came in the store actually two locations in cleveland ohio, rocky river and north olmsted and I neede to cash a lottery ticket for 250.00 each I was told "no we don't have money to cash lottery tickets" but this is where your supposed to cash tickets the Gas stations send you there, but the service reps were so unfriendly very rude an I am pissed. I spend hundreds of dollars weekly and this is the service in return,respond to me asap please , thanks an unsatisfied customer.

fresh fruit snd vegetables

If you are going to advertise you get shipments every day of fresh produce then you should do it. Same tired produce, workers pulling off the old outer leaves, mold on equipment in produce, mold on fresh? Carrots. I shop at the Hilliard, ohio store seversl times a week and see what produce is not being replaced. Please do what you advertised

Hello Heinen's

If I have to wait as long to check out as my last visit to GE, I will gladly not come back . I will NEVER use those self check outs! Further more, What is up with the management at the Streetsboro , Ohio store , who a) crams TOO many tems in the isles? And b) tells employees to stop getting too chatty with customers when all we really want is pleasant service? Hello Heinen's

Express Checkout Sucks

I was buying one item. So I thought I would use the empty express checkout self checkout machine. I find out that the machine won't let me check out because I don't have my giant eagle card on me. I was thinking this must be crazy why would you require someone to have a giant eagle card to do express checkout but apparently the do. Big thumbs down. Won't be going back.

Poor Check Out Management

I am a retired 68 year old retiree and grocery shop at GE with my wife. There are three GE stores within equal driving distance from our Stow, Ohio residence and shop any time any day. My peeve at all three stores is there are very few manned registers at any of these stores and I refuse to use the self check out registers. Why doesn't GE employ enough people to handle the cash registers and baggers? After all, customer service is where you 'seal the deal'. I am sure that many people have been disappointed too often and are now going to Wal Mart or other grocery stores and GE is totally unaware of the loss of these customers and we will be one of them.

Accessibility GE Hermitage

I have always liked to shop at GE, but unfortunately , I will be unable to give them further business. My mobility is very poor and I need the use of an electric cart upon entering the store...however usually none are available. Today I had a prescription to pick up and since there is no outside pickup I had to go to the counter inside the store. No carts! I fell my way to the counter...I just can't risk giving my business to GE any longer.

Fresh Produce

I see the CEO of Giant Eagle on tv commercials on a regular basis. She always states "why would you buy produce where you buy a tv" Well it is quite apparent that she does not visit her stores. An example is the so called "fresh" green beans at my Giant Eagle, they look older than my mother!!!

hot foods

prior to remodel, i purchased grilled brussel sprouts at least 4 times weekly. since the remodel, things have changed, and brussel sprouts are no longer at the counter but at the hot foods area and are no longer grilled but cooked!! and no cornbread. I was advised that this is what corporate ordered. WHY? go back to the way it was.

None

While as an employee at Giant Eagle I see a lot of the issues with the store such as our understaffed front end that never has has enough but I can't help but laugh at a lot of the so called 'complaints' on this page and how silly they are. Go ahead and 'not shop there again' but something tells me you did shop there again and even if you didn't one person isn't going to make a difference. A lot of so called complaints are blown off since they really do come from people being stupid or expecting their butts to be kissed.

Gourmet Chef

I am seriously disappointed by the way I was treated by this company,I was lied to,mistreated,and deceived the whole time.you should be ashamed on how you treat loyal employes,I worked hard for GE and thought your company would see that,yet my job was dissolved with no explaination, I will not frequent GE anymore& express my opinion to others in my family

Low Prices

Today I made the mistake to stop at Giant Eagle to pick up a Marrie Callender pumpkin cream pie. I just purchased one the night before at Walmart for 4.99 thats not a sale price that's there price. 4.99 pretty good price. So I just picked up one at Giant Eagle not looking at the price.I knew that I would have to pay at least 1.00 more. Boy was I wrong it was 7.99. Who r they trying to kid. I stopped shopping there awhile ago because of their unfair pricing. Sure thet give you a discount on gas....but they really dont give you anything. Your paying exorbanant prices. Well just for kicks I asked the front manager why..Her response. "I dont know why". Goodbuy Giant Eagle

Horrible

It's very degrading to me that a company as well known as giant eagle would pay their workers $8 an hour to protest bottom dollar foods! It is appalling that you are that upset of a company trying to help the community! I will NEVER shop there again knowing this info!

bad gasoline from Get Go

I want to say that I am horrified at the recent turn of events regarding the ethanol mix up in the fuel tank. This is the SECOND time a mix up has happened at the Brunswick, OH Get Go within six months. HOW IS THIS POSSIBLE? One could possibly be a mistake....twice is complete negligence. I plan on suing the company and would recommend that NO ONE EVER take the chance of buying fuel from them. Inexcusable!!!

Get Go Gas Mix UP

This is completely negligent. This mistake has cost many people time and money. There will be a class action lawsuit. Putting undiluted ethanol (grain alcohol) into the pump was devastating to the vehicles. Totally irresponsible. Giant Eagle rakes in 9 billion a year in sales. They need to make it right in the customer's eyes. There will be lawsuits coming I'm sure. You don't mess with people's engines or cars.

Customer Service

Barberton Giant Eagle Grocery: Employees there, whether union or not....customers pay their salary but that must be forgotten by many. Negative body language, no sense of urgency, complaining outloud about other workers and customers, and if the light flashes at the self check out....well you'll stand there for awhile. Barberton Giant Eagle Pharmacy: Wrong medication refills, very long waits at the drive through window because of chit-chats with customers and co-workers, improper discount processing and then tell you to "drive around and get back in line while we rering" well theres another half hour. I'm going elsewhere.

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