Freedom Mortgage Corporation Corporate Office | Headquarters Contact Phone Number & Address

Eve	7/11/11
A good many vaulabels you've given me.

Barker

11/23/10

There customer service is only interested in putting you off and not offering true client services. We have paid our mortgage along with an additional payment through the course of at least a year, we have done everything that Freedom Mortgage has requested of us to avoid confussion over what is "principal payment" and what should be applied to the "monthly payment". Freedom Mortgage has ignored our attempts to correct this error in their favor, and so we can only assume that they have done this intentionally so that Freedom Mortgage received more payment over the course of the loan. That amounts to THEFT! Freedom Mortgage does not make a supervisor available to us immediately and will not assure that we will receive a return call, again only one thing can be assumed by this. Freedom Mortgage is in violation of several Federal Laws for properly applying "principal payments". THEFT! Freedom Mortgage is responsible for their customer service representatives and for allowing clients assess to the supervisors so that if this is indeed an error on Freedom Mortgages side things can be corrected in a timely matter. Our experience is that we will NEVER use nor will we recommend Freedom Mortage to any of our friends and/or family and that we are considering filing charges against Freedom Mortgage.