366 Reviews For Forever 21, Inc Headquarters & Corporate Office

What A Mess!

I live in Novato and shop at the San Rafael location. It is always a mess with racks of clothes everywhere and clothes all over the floor. The place should just be shut down!

Terrible sore

Was in the one is moible Alabama. At opening store was terrible clothes all over floor. Floor had black marks all over it!!!!! Shamful. Going down the tubes i left won't be back!!!!!!!

Body fluids

I purchased a body suit lingere on Monday September 15th at wallden galleria. I went and took tags off to wash my items, and there was female period stains in the crotch!!! Omg seriously it's so gross! I called the manager and he said yes I agree it's nasty. You can come in and we will exchange your item and he was sorry that they didn't check the item before they put it back on the shelve. But when I told him I was contacting corporate as well he hung up on me! Poor customer service.

Cheap Clothes

I purchased a love21 Jacket for about $27, I only wore the jacket twice and it ripped from the seams down the back. The material is obviously dry rotten. I called the headquarters and all they could offer me was 10% off my total order (really). I know that forever 21 clothing is cheap, but I expected to get more than one wear from a $27 jacket. Buyer beware!

Management sucks

My daughter works for FOREVER 21. Approximately two weeks ago she was feeling very ill. She told the store manager. His response was I don't see anything wrong with with you. Needless to say, I took my daughter to ER. She was diagnosed with a minor stroke and is paralyze on the right side of her face. This horrable people threaten to fired my daughter because she is out sick. We are planning to file a lawsuit. None of them haven't call to see how she is doing. I will never spend another penny in Forever 21.


The exchange policy is ridiculous. You have 21 days to exchange a purchase with the original tags and receipt, which is fine but to only have 21 days to so is absolutely ridiculous. I work a 40 hours a week and have two kids, time for me flies. I came in 4 days past my exchange date to exchange a shirt with the tags and original receipt and they could not help me. I wasn't asking for my money back or demanding a return, I simply wanted an exchange of purchase. Forever 21 should really take into consideration the busy schedules of others.

Addt'l location in Jacksonville, FL (Oakleaf-Argyle)

Love your stores.....BUT, we need another location in the Jacksonviile, FL. There are stores in the Avenues Mall and the St Johns Towncenter. There is a "PERFECT" location in the Argyle are of Oakleaf Towncenter. Some of the other anchor stores are Target and Kohl's. PLEASE think about it.

Bad Customer Serivce

The management team at the Patrick Henry Mall store in Newport News, Virginia are rude, not knowledgeable, and unconcerning with their customers. They don't return calls and put you off on important issues. I will never shop with Forever 21 ever again. The registers deducted money from my debit card a week ago and I still have not received my refund. They don't care.


Cool Springs Galleria Location, Brentwood, TN ... My daughter picked out a "SALE" item that was posted for $10. When we paid for it at the register, they charged us full price. I didn't catch it but my daughter did as we started to leave the register. THe manager would not correct the price, saying that "only select items on that rack were for sale", and when I said, give me my money back then, she said I could only get a store credit!


worst company to work for the management is disrespectful and aren't even experienced enough for the position ... not to mention the store stays a mess because they never schedule enough people ! I refuse to ever work for this company again!!


Very very poor customer service. My daughter bought a jacket and 36 hours later a snap on the pocket fell off. They would not replace it or repair it. But I am old and will be persistant!

Deceitful company and Worst customer service!

My 13 yr old got a bunch of items from her Grandmother as a gift for Christmas. My mother used a promotion code and when I received items..all items were marked FINAL SALE. I called corporate to explain some of the sizes didn't fit and was told sorry you can not return, exchange or get store credit. I find this completely shady. I will never shop there again and I will be sure to tell everyone I come in contact with via social media, my career and personally my opinion.

Never shopping here again

Ordered from them Dec.2/2013, it is now Dec.20/2013...still haven't received my order. Called forever 21 and purolator, only to find out they attempted to deliver 11 times and no one even called to notify me. Their excuse...the driver couldn't find my house. It's 2013...use google or a gps.

Don't order on-line

Still waiting for delivery after more than two weeks. Never shopping here again!


Hello my name is Kellie Southwart and i am a senior at wellington christian school in wellingtom florida and recently we were informed that our high school will not be opening back up in august of 2014 due to lack of money. We love our school and that puts teachers out of jobs and students out of the school they love, so please if you can help our school we would greatly appriciate it. Please check out wellingtonchristian.org to see what a great school we are. God bless - Kellie


Went shopping on Thanksgiving night at the Forever 21 located in Mall of Georgia in Buford, GA. After paying for my transaction with my debit care, the store manager stated that the transaction failed and it would not be charged to my account. I looked at my account immediately and saw that the transaction had placed a hold for the funds in my account. I told the district manager (FAYE) and she stated that the hold will come off the account in a few days. Well, the money came out of the account the Friday, and I the nightmare to get my money back has started. I was told they needed to send the transaction to corporate for them to refund my money. This is day 12 and I have yet to hear when I will get my money…. THIEVES!!!

Disgusted by staff/sale

My daughter searched for boots at your store for over an hour. The sign stated 50%off boots and purses. She went to the register only to find out that her great find was a mirage. It was regular price! Misleadingly customers


First off THEY are the one who forgot to take off the censor. This was two months ago that we bought thi leather jacket. I shower her my transaction from the exact store and she still refused to. My mom was so mad, she has a high blood pressure. And she was smirking how much my much over reacted to this. She was rude and has no manners. I don't know why you guys would ever hire a store manager like her. Oh, her name was "Shannon" she was the store manager for the store at San Bernardino location. It's be fantastic if you guys can hire people that are more professional and more understanding to their customers than this rude short haired lady.

Poor service

Very unimpressed with Forever 21 store in Winnipeg, Manitoba, Canada. Messy store and very rude staff including management


i really need the the Extreme Leopard Print Push-Up Bra in a size 34 B. please order some new ones. they make you lots of $$. heres the products code 2017307050. pleeeeeeeaaaaaaase ORDER NEW ONES OR GET SOME ON THE WEBSITE. cuz my friend messed mine up and iv been trying to find the exact same one cuz its literally the best bra iv ever had and no other bra can fit me as well as that one.

Write A Review For Forever 21, Inc Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact Forever 21, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Forever 21, Inc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.