Forever 21, Inc Corporate Office | Headquarters 2001 S. Alameda St. Los Angeles, CA 90058 (213)741-5100 Reviews For Forever 21, Inc Corporate Office André 5/12/12 The store I was at in tukwilla WA was so poorly ran it was pathetic. Music way to loud clothes all over the floor well the two peaple working just sat behind the register eating. I swear they thought they were at a restaurant. Forever 21 store manager 5/15/12 Gail Cortez.. I'm a store manager at a forever 21 in Miami. I just stumbled on this site, happened to read your post and thought I could offer some help. If you're still having trouble getting your money back I suggest you print out your bank statement showing that double charges from forever 21 along with the receipt (if u still have it but it's not necessary) and the card that was ran twice. Ask for the store manager and show her your bank statement. Tell her you want her to do what is called a CC resolution form. This form should be filled out with your information regarding the double charge. It gets scanned and emailed to corporate along with your bank statement. Corporate will then mail you a check for the second charge. If this form has never been filled out along with your bank statement your wasting your time calling corporate. Unfortunately they won't do anything unless the proper paper work is done and turned in. Hope this helps. Let me know if you have any other issues. City of Fort Worth FIRE DEPARTMENT FIRE ADMINISTRATION 5/16/12 PLEASE have the Accounts Payable Department call City of Fort Worth FIRE DEPT. FIRE ADMINISTRATION 817-392-6894 this is regarding FIRE VIOLATIONS for failure to pay for Commercial Fire Inspections 2010 & 2011 We appreciate your prompt response Thank you have a great and safe day, Revenue Group Mary Ellen 5/16/12 Forever 21 has stolen $28.80 from me, they discarded the merchandise (earrings) that I returned because they are not hypoallergenic! I was back & forth with them with emails, the last positive one I received they informed me, that they discarded the items and would finish up the remainder of my return. I attempted to reach them several times about the remainder of my return, I received an email today, from Forever 21, saying that the merchandise was discarded & they will not be refunding me the remaining balance that I am owed, $28.80. I am attaching a screen shot of that email! They STOLE $$$ from me!!YES, I have also reported them to the Better Business Bureau! #! & #2 emails are attached: They SUCK! Brittany 5/20/12 I shoppe there today to buy some new outfits I have my baby with me so naturally I need a handicap dressing room and they had clothes racks init so I couldn't even try my clothes on !!!! The girls who work there are rude an snobby ! And I think they're return policy is stupid I wanted to return a pair of shorts that I had the receipt but didn't had the tag but showed them look these are from here as they say welll sorry can help u that's the way it is ! I will never again shop at the horribly rude store upset shopper 4/24/12 The fitting room personnel at the Garden state plaza Forever 21 are in great need of retraining or firing! The rudeness with which they speak to the customers is something that would only help with if they used them as examples of how NOT to treat the customers! They need to be monitored by corporate (if they care) so that good customer service can be provided at that store. If this company has the verse John 3:16 on there bags- how about treating customers with something remotely related to this- kindness! Corporate- don't let this and many other reviews go un-noticed, this will be the downfall of your business in the long run. Gail Cortez 4/27/12 It is now 4/27/2012- And I am still fighting for my money back: Never use a credit card at Forever 21- if they have a credit card issue you will never get your money back. below zero if possible !!!! On March 30th, I went into the Rockaway ,NJ store and purchased items, as I was paying for my items, their computer froze, and although the key pad showed approved they told me it didnt and I would have to rescan my card, I told them I wasnt comfortable with this since I saw the "approved on the keypad, they said well we dont see it registering at all and check your bank statement and if you see it on there 2x we will correct it for you. Next day i checked my statement sure enough it was on there 2x, called store they tell me they cant help me I have to call corporate,(but they did remember it happening to me at store) call corporate everyday left on hold without one person coming on the phone 5 days in a row for 20- 25 minutes each time,(I am on hold as we speak). Getting frustrated I called the store back and spoke with the manager her name was Lauren, took all my info assured my that her or the district manager will call me back with a solution. As of Saturday heard from no one, called again spoke to a different manager ( she faguely heard of story) said doesnt know enough about it would leave message again for Lauren to call me first thing Sunday morning, Sunday came, sunday went, no return phone call from anyone from this company. This AM call again speak to manager, said she would call back or Luis the district manager its 4 hours later, what a surprise have not heard again from anyone. Not once did a customer service rep call me back from this company , not once, I have had to track them down each and everytime with no results or my 65.06 returned to me. Told her the reciept number and can show them the bank statement to prove it came out twice. her reply was well not that I am calling you a liar but we dont show that transaction twice (but btw on the first phone call she did say that the same thing happened to someone else the same day) Extremely frustrated with everything and everyone at this company. EXTREMELY UNPROFESSIONAL_ TOTAL LACK OF CUSTOMER SERVICE!!! Its going viral now, cause this is ridiculous!!! Very disatisfied customer from Dallas TX (Galleria Store) 4/27/12 below zero if possible !!!! On April 21st, I went into the Dallas, TX, Galleria store and purchased items, as I was paying for my items, their computer froze, and although the key pad showed approved they told me it didnt and I would have to rescan my card, I told them I wasnt comfortable with this since I saw the "approved on the keypad, they said well we dont see it registering at all and check your bank statement and if you see it on there 2x we will correct it for you. Next day i checked my statement sure enough it was on there 2x, called store they tell me they cant help me I have to call corporate,(but they did remember it happening to me at store) call corporate everyday left on hold without one person coming on the phone 5 days in a row for 20- 25 minutes each time,(I am on hold as we speak). Getting frustrated I called the store back and spoke with the manager her name was Lauren, took all my info assured my that her or the district manager will call me back with a solution. As of Saturday heard from no one, called again spoke to a different manager. I AM SO DISGUSTED BY THIS SERVICE AND WILL NEVER EVER AND I REPEAT EVER SHOP AT ANY FOREVER 21 STORE EVER AGAIN!!!! Barbara 4/27/12 Worst employee ever her name is Tracey and works at the Braintree mall. This unprofessional emplyee not only slid my card across the counter onto the floor she threw my clothes in bag and threw my bag on the counter. I watched her customers after me and all of them were treated fairly. Was this and type of racial profiling? gail cortez 4/30/12 It's amazing I have been waiting for over a month now for a credit from forever 21, their system froze in the the middle of my transaction at the Rockaway NJ store, and it rain through twice, I have tried to get in contact with Forever 21 for over a month now to have my credit issued, no one at the store, their district sales mgr Luis Garcia or the store manager of rockaway store- Lauren have ever even called me back, never get a response, never received my money back, its now time to take it viral and media- never use a credit card/ debit card at their store, if they make an error with it good luck getting your money back- i can't Gail Cortez 4/9/12 below zero if possible !!!! On March 30th, I went into the Rockaway ,NJ store and purchased items, as I was paying for my items, their computer froze, and although the key pad showed approved they told me it didnt and I would have to rescan my card, I told them I wasnt comfortable with this since I saw the "approved on the keypad, they said well we dont see it registering at all and check your bank statement and if you see it on there 2x we will correct it for you. Next day i checked my statement sure enough it was on there 2x, called store they tell me they cant help me I have to call corporate,(but they did remember it happening to me at store) call corporate everyday left on hold without one person coming on the phone 5 days in a row for 20- 25 minutes each time,(I am on hold as we speak). Getting frustrated I called the store back and spoke with the manager her name was Lauren, took all my info assured my that her or the district manager will call me back with a solution. As of Saturday heard from no one, called again spoke to a different manager ( she faguely heard of story) said doesnt know enough about it would leave message again for Lauren to call me first thing Sunday morning, Sunday came, sunday went, no return phone call from anyone from this company. This AM call again speak to manager, said she would call back or Luis the district manager its 4 hours later, what a surprise have not heard again from anyone. Not once did a customer service rep call me back from this company , not once, I have had to track them down each and everytime with no results or my 65.06 returned to me. Told her the reciept number and can show them the bank statement to prove it came out twice. her reply was well not that I am calling you a liar but we dont show that transaction twice (but btw on the first phone call she did say that the same thing happened to someone else the same day) Extremely frustrated with everything and everyone at this company. EXTREMELY UNPROFESSIONAL_ TOTAL LACK OF CUSTOMER SERVICE!!! Its going viral now, cause this is ridiculous!!! Ugh Forever 21 4/4/12 I hate the customer service at this store!!! I ordered a dress online in October of 2011, the store sent my item and now here it is 6 months later April 2012 and they've just deducted the money for the dress out of my account. I'm pissed, I called customer service and some foreign lady with an accent I barely understood said that there must have been a delayed transaction ugh! So I said I want my money deposited back into my account and they can have there dress back that I've never worn, which still has the price tag on it and I don't ever have to shop at their company again. I think it's completely ridiculous that a company sends you an item and charges your account 6 months later that utterly ridiculous and pathetic, what type of retail store does that! NEVER SHOPPING AT FOREVER 21 AGAIN. Sad thing is that this was my 1st time even shopping there and I had a bad experience...this store is so sad! Dissatisfied Customer! 4/5/12 Drove two hours north to Phoenix to shop at Forever 21 because they have the Heritage 1981 line at the Arizona Mills location. I found a beautiful denim floral vest but like usual they didn't have it in my size. I looked around and found the same vest on a mannequin in the same store. It was a size small and the last one for that matter. I asked the manager if she could sell me the vest and explained that I had looked for a small throughout the store. She replied that store policy says it must stay on the mannequin until they change styles. I decided to check online and of coarse they didn't have it in a small. What a shitty policy! I am so unhappy.... I guess Forever 21 didn't want my money...they will have to sell it on clearance by the time they take it off of the mannequin.....Dissatisfied Margeret 4/3/12 I have to share something with you all. I hear about things everyday and I just can't take it anymore. If anyone else out there has a similar problem please share! My co-worker's daughter works at a Forever 21 in Hampton Roads and she said that she calls her crying all the time about a large spectrum of things, from the dress code to the ridiculous-sounding tasks she's assigned to do. One would think that Forever 21's dress code just entailed that you looked your best everyday at work. However, the dress code is actually pretty strict to the point where her daughter can't wear anything in her closet. She needed the money since she was away at college all by herself so her mother gave her enough money to buy pretty much a whole new wardrobe. She came into work the next day with a new outfit and still got in trouble! My co-worker was so upset that she asked for the district manager's number from the manager and she gave her a false number and name!!!!! What kind of manager does that? Her daughter finally tried handling the situation in her own hands by calling headquarters and they don't even care! The manager is still working there!! There are plenty of people out there more qualified than that pompous lard. Also, she informed me that her daughter is not allowed to show her tattoos, so while everyone gets to enjoy the nice weather with their tanks and tees, she has to wear at least a 3/4 sleeve shirt and a scarf to cover her upper arms and her chest. What if she passes out from the heat?!?! She can't work in a jacket all day, especially when the manager doesn't do anything about the problem with the circulation in her store!! She also told me that her manager is pure evil at its best. She makes it so unbearable to work for, always yelling at them for little things and always issuing write ups for HER wrong doings, not the actual employee's. She also told me that the manager enforces this dress code but doesn't follow it. I actually took a vacation down to Virginia Beach with my co-worker and her daughter and we went into the Forever 21 there and I couldn't notice that the manager had on spandex leggings as pants, a plain short sleeve tee, and some Nike's. Now, how is it that my friend's daughter got yelled at for wearing her Nike's but the manager can? Oh! And why is it okay to make her wear sleeves while the manager's tattoo on the backside of her neck is fully visible? Ridiculous. And I saw the manager flat out yelling at employees and it made the shopping experience very uncomfortable. Her daughter also told me that her manager is somewhat racist and practices discrimination, especially on pregnant women. She said her friend wasn't hired until after she gave birth to her baby, waiting a good 7 months before getting that phone call back. She also said that her manager said that "white people smell like wet dogs" and apparently if her manager is speaking to an employee of Asian descent and sees a customer of Asian descent, she refers to that customer as the employee's cousin. How rude can you be? My friend's daughter isn't rude enough to approach every African American female saying "Oh it's your cousin!" She also explained to me that the management team is lazy and takes advantage of all their employees. She said that she's heard of her manager asking people to run personal errands for her while on the clock, with intentions to get them in trouble. She said her manager literally sits in the back room on her cell phone, Facebooking all damn day and still has the nerve to yell at her employees for "being unproductive." Why would you want to set your employees up for failure? Karma is a bitch and it's going to get her. I see a lot of people wondering what they can do. A little tid bit from my friend's daughter, you can't do anything but possibly file an EEOC claim, especially if you work for the actual company and experience hostile working conditions. The district manager of that area apparently wants their employees to give out a fake name and number if they want to speak to her so there's no use there. Maybe the other district managers will treat you better. And don't bother calling corporate because they don't care. If they cared, they'd immediately fix the problem. Forever 21 is the worst company to work for. Kids, skip on Forever 21. Their discount isn't spectacular, their management teams are unprofessional and liars, and their employees look miserable because of it. Don't even. Cynthia Wood 3/28/12 March 27, 2012 – I went to Forever 21, they lady (Lisa cahier) was very nice helping me find an undergarment, to go under my shirt. I stated to Lisa, I will pay cash for this sweater. She run my stuff up, I used my ATM VISA card the card went through not declined. I look inside my wallet and say, that’s okay I don’t want the sweater ($22.50), and the cashier Lisa stated “Why you don’t have enough money to buy the sweater at $22.50”!!! I told her why we you say something like that to your customer in your store. Lisa stated I am very sorry! I didn’t mean to say that, I ask her does it look like I could not afford to buy anything in this store. I told her that I could buy anything in this Damn store. As I recognize this is a minimum wage job. I asked her what your name she would not tell me, so she calls Victoria the Manager. I inform Victoria the problem of what Lisa stated “Why you don’t have enough money to buy the sweater” Lisa starting explain indicate that I told her that I could not purchased the sweater I didn’t have enough money, I told her now you are a liar, you underestimate, me and now you are lying to me. She then stated my card was declined I should her receipt, and ask her where is it declined. She indicates no not your card I am sorry! I was buying stuff for my daughter, I could only imagining her tells my 13 years daughter this and how many more people did she state this too. Looking at all the negative comments on this toll poll is ridiculous I WILL NEVER COME TO THIS DAMN STORE AGAIN. They have poor attitudes in this store, the customer service is ridiculous. Lou 3/25/12 I was reading what Anon wrote above and we had almost the exact same thing happen to us. My daughter was trying on clothes and found what she wanted to buy. She went directly to the front counter with me and realized that she forgot her purse. Within a minute or two, the money was gone. At first the employee ( the only one back there) told me that some girls handed her the purse and I chased them down and was ready to call security. When the girls parents came in, she changed the story and ran away crying. The store handled it poorly and I do feel that the employee must have taken the 4. We will never shop there again! No one cared and they made e feel lie I was nuts, trying to get to the bottom of this! Obviously hearing Anon's story, this is not the first time this has happened! Keep your purses by your side, or shop elsewhere like I will from now on. Becky 3/26/12 If there was a zero rating, I would give Forever 21 that. Forever 21 is a money hungary company that does care anything about people. It's all about the money. I work for a school and I am the coach of a team. I purchased $291 of jackets from one of their stores. When I bought them back for my team to try on, three of the jackets were too small. I called the store and the woman was nice enough to check all the surrounding stores for the X-Large. The jackets did not come in a XL so we looked into getting the vests but they only had 2 in the store. Again, the lady called around and none of the other stores had any of the jackets. I looked online to see what they had and they had the vests so I ordered them. When I went back to the store to return the jackets, I was told that I could only get store credit. I tried to talk with the manager and he was useless. We are non profit organization and only receive funds through fundraisers and donations. Now, how am I suppose to replace $291? Anyway, when I purchased the jackets, there was nothing there to say that you only get store credit and when I ordered online, it didn't state it eitehr. Or if it did, it was small enough for you to miss. They know what they are doing. I will never order another item from there and will make it my business to communicate to all the other schools to be mindful when ordering or purchasing anything from Forever 21. Anon. 3/22/12 I can't believe I loved this store, I would always buy things from here. I had just received money for my birthday, I counted my money before I left my house. I keep my bagging with me at all times when I'm out. Forever21 was the first store I went into, there was barely people there because it was right after school. Since you could only bring in 6 items at a time when you're in the fitting room you have to leave the other items with the workers. I left my purse in my fitting room with piled clothes ontop of it and when I came back with the clothes I traded for everything seemed untouched. And there was probably only two other girls in the dressing area, they were non stop talking. My mom insisted on paying because it was my birthday, then later when I got home my money was missing. I may have no proof that the Forever21 workers stole my money, but I swore to myself I'd never go back to the store ever. Plus the workers there are just stuck up and full of themselves. pissed mom 3/23/12 The CEO is asian if that helps with all the complaints. I am not trying to be racist but my daughter works for them. She got her paycheck today and she is missing a whole lot of hours on it. I have been reading the reviews and I am very disappointed with this company. I dont want my daughter to work for a company that does not belive in Customer Service and treats people like shit.... I know she was told when you see the CEO to start clapping like if he was some god!! I personally dont like Forever 21 I think there clothes looks like swapmeet material! So I am glad I came and seen this because I know now that I forsure dont want her to work for them! Jess 3/19/12 Worst Customer Service! Called my local store telling them my green leather jacket that i had bought there had a fishy odor when i unzippered it, the manager simply said "if it doesn't have the tags on it i can't help you" he didn't apologize, he straight said "can't help you" wow & you're a manager? He hung up on me. patricia paul 3/9/12 Horrible, rude people. No phone numbers to call. Found one for corporate office and was on hold for almost 30 minutes. Sales people are rude. NEVER will shop there again kelly 3/9/12 I just read most of your reviews and agree with most of the i will never ever shop at your store again what rite do you have to not give me my money back after providing a receipt and the tags were still on the the skirt instead i was offered credit or an exchange i wouldnt take either cause i will never promote your brand of cloths again and that skirt will go in the garbage as far as i am concerned. I kelly 3/9/12 I was cut off from my last review plain and simple the fact that i had everything i needed to get my cash back and couldn't makes me so angry i work for a doctors office and no matter what the patient is always right apparently that doesn't go for your store and your employees were rude as well something i as an LPN would be fired for, so your store is the only one at the ocean county mall in nj i will not go in. and the skirt will sit in the bag for a little to see if you contact me and care to have my business otherwise it'll go in the trash. oh and in telling a family member about not getting me refund she said thank you i had no idea so if i go there i go there again i guess i should makesure i want it but we both said we'd rather go somewhere that gives use the option to get our money back and your store should tell your customers your refund policy because i would have never got that skirt i hope the 20 bucks was worth my business., Veronica 3/10/12 Recently I purchased a jacket for my daughter from forever 21. Well I took off the price tag and wrapped her gift. I see nothing wrong with this picture. Well my daughter didn't really care for the jacket. So easy fix I would just exchange it. WRONG! I took the jacket back with the receipt and the tags. I was told they could not exchange it because the tags had been removed. Although I had the tags. I couldnt believe it. I was told next time to leave the price tag on the garment. How nice and classy is that. I told my daughter that we will no longer do business with forever 21 nor buy gifts for any of her friends. I am forever disappointed with this company. Refund was not an option either. Veronica 3/10/12 To anonymous. Love it or leave it. That is easy. The economy is not really good. A lot of businesses are hurting. Unfortunately you have horrible policies and the customers want to vent. Maybe the should be communicating more with corporate. Apparently corporate does not care about their customers. They lack foresight and change. Other large clothing retailers have gone under. Get with it. Rosalinda Plascencia 3/12/12 I walked in with my husband at about 2:30 pm yesterday looking for a dress I wanted to exchange to a bigger size, they did not have my size so I picked up another dress that was $2 and some change cheaper than the one I had purchased 2 weeks ago. When me and my husband went to the front desk to pay the cashier was very polite I had seen her the previous time when i purchased my dress 2 weeks ago she was in the dressing room giving numbers so girls try on the clothes, anyway she helped me that day with my zipper which is why I remembered her, so yesterday when we walked to the cash register to pay i told the cashier I would like to exchange this dress it's too small she asked me for my receipt and i was looking for it, while I was looking for my receipt the cashier called her manager to do the transaction and do the exchange as I was looking for my receipt and it took me like 3 minutes the manager was giving me a very dirty look and looked very impacient as i looked for my receipt to my husband had the receipt and handed it to me then i gave it to the cashier I laughed and said oh im so sorry my husband had the receipt and i laughed the manager kept giving me dirty looks, she did the exchange and noticed that the dress i had gotten to replace the other one was $2 and some change cheaper she rudely said you need to get a piece of candy or something else because I am not going to gove you cash back I just can't do it, so i thought in my head this girl is really rude and i am about to tell her something, i went quickly and got a pair of eaaring that were $1 and something more than what she asked me so noe i owed her $1 and some change, me and my husband were looking for change we handed her $1 and 24 cts so she starts speaking to us in spanish and says " es un dollar y 84 y told her oh im sorry i thought you said 24 cts not 84cts then i politely asked her if she was the manager because now she was being racist she has no idea if i speak spanish or not i look anything but spanish so when i asked her if she was the manager she rudely said "yes i am!" so i told her "you need to work on your customer service" she wouldn't let me say it because she was taking over me ignoring what i said she kept saying "uh hum yes sure have a great day, come back soon" so i got really upset that she wouldn't listen to me and kept talking over me repeating her self saying have a nice day tuning me out so then she handed me my yellow bag i snatched it from her and walked away and she was laughing at me and said "oh wow" i left the store so upset to the point i was going to pass out, i couldn't sleep at night and was so mad throught out the whole day and night she made my heart race and pressure go up and made my stomach hurt i kept feeling sick the rest of the day because of how angry she made me that has never happened before I am a frequent customer, i buy at the store and online very frequently, i honestly want her fired, i wanna file a complaint at forever 21 just don't know how but I am going to find out no one has ever treated me that way and caused me so much anger, i want upper management to look at the cameras and see how she acted with me and see how upset she made me. I would like to go back and talk to someone but since she is the manager i don't know if there is much i can do. hayley 3/13/12 i have been on hold for over 10 minutes! so i finally gave up. i tried calling the store but they wouldnt tell me the name of the ceo of forever 21!!!!! after i called the third time still without the information i needed the girl hung up on me!!!!! i called again after that and she told me stop calling! they need to hire employees who actually care about the customer An angry shopper 3/8/12 I have been a loyal customer to Forever21 for the past 5 years and I've had enough of this 'craze'. I placed an order 4 weeks ago, and have yet to receive anything. I called and emailed, Fedex, USPS, and Forever21 numerous times. Finally, I got a hold of customer service that told me some redundant nonsense and that I need to fill out an Affidavit for my lost package. It's been over a month, I am sick of waiting for my clothes, just give me my money back!! But no, that's not the case, I HAVE TO WAIT ANOTHER 2-3 weeks for processing of my affidavit and investigation. This is getting freaking ridiculous. Natasha 3/8/12 I would recommend trying other retailers who pride themselves on quality products from smaller or bigger designers at a good price...SEVSHAK.COM is one of them. A relatively new retailer who offers a wide range of quality fashion apparel and accessories. As an End Consumer, You must realize that although something is cheap...in the long run you are paying about the same (if not more) for something that is no good, and you will have to keep buying because the item doesn't lasts long (poor quality). Be empowered and informative consumers...search and support other retailers who have excellent customer service and are real people like you and me...who are trying to grow their retail business amidst cheaper and more competitive giants like Forever21. Although Not comparable in quality, you get the point. Katie 3/6/12 I was going to call the Headquarters, but I am not going to waste my time because I will never shop at Forever 21 again. I went there a week ago, bought two pairs of slippers and a belt I saw around the checkout counter. The cashier never told me that I could get only exchange any item, but not get a refund. So yesterday I went to the store at International mall and asked for the refund. The cashier said their policy was to exchange. I said let me talk to the store manager. the store manager was totally useless. She only knew what she could not do. I told her I would never return to the store, she could not have cared less. She wanted me to go back and exchange the belt. I said I was not going to waste my time. I took another pair of slippers which was approximately $2 less than the belt. She would not return the balance either, so I told her to keep the $2.00, took the slippers and left the store. Awful, uncaring, unprofessional come to mind about this store and about Forever 21. I would not shop there again if they gave me their merchandise free. There are many other better quality stores. Jennifer 2/26/12 I have been a frequent shopper at Forever 21 in Toronto, Ontario @ the fairview location. Being a person that has 10+ years of retail experience, I believe they need to review the way their employees. I have frequently shopped at this location due to the usual friendly & helpful staff. However, recently over the few weeks, while shopping at this location I repeatedly witness a middle aged, plus sized blonde employee yelling & belittling her employees in front of all customers and staff. It was very appalled to be witnessing such a degrading act in your store. I hope this will be rectified because it makes the experience shopping at Forever 21 very uncomfortable. Sketchy 2/20/12 I work at a forever 21 and management are rude. On top of that they really don't know what they're doing there. If your working at this "trendy" store, then why is it that you don't dress the part and knock your associates for it. The store manager should be fired because she talks down to her employees and points at them when she talks to them. They need to hire professionals and not someone whose been fired from her previous work. This is why people are never happy working there. syed 2/20/12 Forever 21 the worst store to shop... there customer service sucks and there store manager are assholes. they really need to work on there skills... Chaunte J 2/9/12 I recently placed a received an order. The package I received did not contain my order but someone elses. The problem that I had is the fact that I spent $140.00 on and order that I will no longer receive at all. I order from the online store because Plus Sizes are sparingly carried in the store. I have spent at least $1000.00 in orders with the company and I am very disappointed in the process for an order mistake that was not my own. Not only do I not have my items but I have to wait 3-5 days for them to pick the incorrect items up, then another 5-7 days for it to get to the warehouse and THEN I would be able to receive my refund. I am very upset because all items I ordered are completely sold out and I that was the reason I purchased them on the first day. I customer service rep did not even apologize for the mistake, but only went on and on about what the company policy was for a mistake as such. I think there should be a better policy when something like this happens. I will not get the items nor any customer courtesy for the companies mistake! I would like to have had the option of having the items sent to me once they were tracked down! It really makes me feel like I should find another company to spend so much money with. Having good products at good prices is one thing, but having the customer service to back up those products makes for a happier customer that would love to continue to shop with them! steven 2/9/12 Hi my friend ordered something from here using my card but accidently ordered something and including everything on her wish list i was wondering how i could cancel it over the phone since i dont know the tracking number and she doesnt answer right away when i ask her and supposely its shipped right away when the order is placed >_< T. Gomez 2/5/12 My 11 year old daughter and I went in to look at dresses. We took 5 dresses to the dressing room. They would not let me in the dressing room with her! I am her mother and she needed help! I have spent a ton of money in that store! The girl working the dressing room was so rude! I will not buy clothes in there again! jen 1/23/12 Don't bother to call them because the phone rings and rings or you are on hold until you finally give up. My daughter got stabbed by a sewing needle that was in her dress when it was purchased. She was on a date and got stabbed in the middle of dinner. The dress was made in Vietnam as I found out after finding the needle. It was a very long slender needle. I contacted the district manager who said she was going to mail me a gift card which never materialized. I have kept the needle just in case I decide to pursue further action. I am not an overly angry person but their customer service is non existant and anyone who shops there is just allowing their customer service to act this way. Unknown 1/23/12 I ordered a 2 shirts from this store 3 months ago and they never came in and i love this store but im very frustrated with there assistance with helping people i have call everyday and have to be waited on whole for a hour or soo and never get awnserd im wondering if there is even anyone working on the customer service lines? L. M. 1/20/12 I cannot even begin to express how upset I am for being excluded from your free shipping promotion. Being from Hawaii, I have been nothing but a loyal customer to Forever 21 since I was 14 years old. Because I love your company SO MUCH, I have been ordering at your online store and having my friends/relatives in the mainland ship items to me in Hawaii since we didn't have a store in Honolulu until after a few years back. And now at 27 years old, after years of continuous love and support towards your company, this is how you repay me, not only me, but "us" in the state of Hawaii? Do you know how it feels to be excluded from the rest? It feels awful!!! And yes, to me it's personal. I felt hurt and betrayed by your company for making us feel IRRELEVANT and UNIMPORTANT... How can a GROWING company like yours, could NOT "afford" to provide free "standard" shipping to Hawaii and Alaska while other companies like "ZARA" could offer free return and free 2day shipping in ALL states of United States? What is your motive? Is it for the convenience of your company? Marketing strategy to generate more revenues? Or purely GREED?................. It's truly something that I could never ever comprehend. One thing's for sure though, NO respectable companies with business ethics would repay their valued and loyal (Hawaii) customers by charging them extra $15 dollars for shipping........ SHANEE 1/19/12 I have been calling customer service for 4 days straight.I have waited on the phone for 30-1:13 mins each day and no one has ever answered. I really need to get in contact with somebody because I don't know where my package is and I have yet to speak to a Human being from Customer service at all. This is definitely my very last time shopping online, although it seems like the best thing to do, considering that most of the stores of always messy anyways. Norma 1/17/12 I was a bit astonished when I began reading the comments posted already on the site for Forever 21 but needless to say not at all surprised. I have been on hold using my home phone and my cell phone for 33 minutes and 56 minutes on the other phone. Unreal and extremely unprofessional!! It is a wonder this company stays in business. I'm sure they do not realize that it is "the costumer" that enables them to keep the doors open. Unreal at best. Horrible customer service in store and above all at the corporate level. I wasted valuable time waiting for someone from the corporate office #213 741-5100. I hung up. This company should just close the doors especially in this fragile economy!!! I warn anyone to even step foot into a store of this condition. Teresa Warren 1/16/12 I want to complain about a store. News Year Eve at the store in Fayette mall in Lexington Ky. At 5:45 My daughter got in line to pay for her purchase. At 6 o'clock when they was suppose to close the manager said they would take the next 10 people and sorry about everyone else. My daughter had been in line for 15 minutes they were very busy and only had 2 people working. I am sorry but that is not how you do business. The manager had to call Mall security because people was getting ugly! My daughter said she was SCARED!!!! She said one of the cashiers just walked away. so that left one person trying to do the job, I am very disappointed and would hope that this manager was fired! Will anyone from the company even read this or respond? I DOUBT IT!!!! DNC 1/13/12 I worked for forever 21 for a month. 1. They hired mad employees for a bigger store that they were suppose to open. 2. they trained us for two days and told us they were going to call to give us our schedule. 3. A couple days went by so I called them and they said that they didn't know if they were going to open the store or not...boo 4. After a month I finally got some hrs but the store I as at wasn't making enough money ...so I got no hrs ( oh and a lot ppl hired never got to work at all) 5. They were about to open a new store in a big mall in the same city and I tried to get a transfer there but the district mgr played me and asked me what store I was from and why I wanted a transfer. I told her there were no hrs at the store....( she had an attitude and all management has a funky attitude) she said I am looking for new ppl not ppl inside the company. 6. I never got on schedule or the new store....funny thing is a lot of ppl from old stores were at the new ones .....forever 21 is the worst company to work for. The management are rude not only to customers but to there employees too. They also buy u the least but u do most of the work....so you are over worked and under paid! Lisa 1/11/12 I am writing this to help anyone who is trying to decide if they should order from this store. The answer is no without a doubt. I have worked in customer service most of my life and have never dealt with such an unprofessional company. They took money out of my account on the 19th of December for a Christmas gift. I did not receive my order and when I called after Christmas they said the money would be put back in my account. AS of today it has not and even though they gave me a confirmation number it doesn't help as no one answers the phone. I waited for 45 minutes for customer service, then I called accounts payable and spoke with a lady that transferred me to someone else and believe it or not no one answered. I tried calling back and now no one anywhere answers. I also bought some items in the store and the clerk was very nice. This was my first experience buying from them in the store and also online. I told the clerk this was a Christmas gift and asked if it could be brought back for a cash return and he said, 'yes, as long as the tags are on the items and accompanied by a receipt;" I got home and was looking at my receipt and it blew me away that the receipt stated you cannot return for money back. The reason I asked the clerk is because I would not have purchased some of the items but when he said yes then I thought I would give the items a try. I called the local store and the manager would not even talk to me. I was nice and with this company that doesn't get you anywhere. Nothing does! As stated by so many before me this is a poor company that does not care about their customers. I will never be a customer again! Beware for a bad experience if you do choose to purchase from this company. No Name 1/12/12 A Northern California store has the worst management team ever! I rate them a ZERO! If you have no clue what management is all about, then I don't understand how you earned the position. In all my years of management, and let's just say it's been more than 10 years, I can not believe the kind of peopl that are in charge of this store. Unfortunately, the hard working employees are either to afraid of loosing their job to speak up, or better yet, getting treated even worse for pointing it out. It really does come down to corporate to monitor these things and if something isn't done still, then you are the ones to blame. If you want a Great business and a Great reputaion, grab the bull by the horns already and get your butts in gear. Until this change happens I will never shop here again nor will I refer/suggest anyone to either. Hope this reaches out to the right person for once! Sarah 1/12/12 Went on hold for 25 minutes yesterday. No answer. Today I am currently on hold at 42 minutes. I ordered something two weeks ago and never got a confirmation email nor a package! Really upset! Anyone know a faster way to get ahold of them? anonymous :) 1/10/12 I just want to say that I find it incredibly childish for adults to come here and rant and rave about situations that did not go YOUR way! Like all places of business, Forever21 has policies that WERE NOT put into effect by anyone working in store, so next time you feel that getting an attitude with the associates is okay, check yourself at the front door!! 1. The customer IS NOT always right, so you cann get that out of your head right now,It is 2012!! If customers were always we would be watching merchandise walk out the door at no cost. 2. Getting rude and upset because YOU do not get YOUR way is the quickest way to not get your way. There are certain situations that can be resolved but, due to the associates not being able to change the policy that they have not placed in affect being rude is the fastest way for you to walk out without a solved problem as your rudeness and childishness will likely prompt them to not care about your situation, thus you ARE NOT right!! 3. Everyday more and more people rant and rave about "oh I'm never shopping there again," yet the company is steady growing everyday, moving to every country and major city you can imagine. Your ranting is the companies gain! 4. Forever21 DOES NOT do "refunds/returns" but exchange an item for an item, or store credit is a valid option and this does not go for sale items and accessories. TOO MANY TIMES CUSTOMERS THINK THEY ARE RIGHT, AND TRY TO RETURN WORN ABOUT ITEMS!!! DISGUSTING!! you are not always right! 5. Last and final, if you do not like something, leave it alone. Everyday Forever21 is doing their best to improve business, so love it or leave it alone! james 1/10/12 I worked for Forever 21 for 5 or 6 weeks at the new store in Lexington, KY. I ended up having to quit and find a new job because I could not get them to issue me a pay check. I have a family to feed and rent to pay. So far I have still not got my check for the first week. They have been putting me off for 11 weeks now and I had to call the labor board to get on to them. I have no doubt that if it was the managers paycheck that was missing it would have been cleared Ula long time ago. I guess they figure my family don't need to eat. Kristy 1/6/12 I was on hold for 20 minutes with your customer service line, hung up on by a snippy young lady, back on hold for another 35 minutes, and then unable to be helped -- my gift card number wasn't working on the forever21.com site. Before this, the line was busy from noon until 3 p.m. What's the deal? Maybe you should get some girls over the age of 14 with more than helium in their brains working your customer-service line. Beth 1/4/12 I placed an order on 12/27/11 and didn't get a conformation email. Nor did I get my order number so I can't even send an email to costumer service to ask about it! I probably won't be buying stuff from Forever 21 online again. Never Purchase ONLINE AGAIN 1/3/12 I attempted to purchase a $25 e-gift certificate on 12/24/11 for my daughter for Christmas. I received an email confirmation moments later..however, when the e-card did not arrive, I followed up on the purchase via the 888 number provided on the email confirmation only to be told the order was processing....This happened for a full 24 hours and then when I called again, the response I received was the order was cancelled. This happened to me 3 different times from 12/24-12/27. I contacted them again on 1/2/12 and explained the problem, and was told they would DELETE these 3 prior attempts and that I should do it all over again which I did. DUMMY ME!!! The 4th time was a charm and the e-certificate arrived. Low & behold, I go to check on my bank account this morning and find that they put through ALL 4 orders, causing my bank account an overdraft of $215.00! I have been attempting since 9 a.m. EST to get my money back, so I can have the Bank refund the overdraft fees that have been applied to my account. NEVER EVER AGAIN!!!!!! Nicole J 1/3/12 I placed an order on 12/26/11 and NEVER received an email confirmation about my order. Called that 1-888-494-3837 number and that was either busy or I sat on hold forever and never spoke to anyone. Then I tried calling a 1-213-741-5100 and sat on hold again forever and never spoken to anyone. I will NEVER be ordering from forever 21 again what a horrible way to run a company and I definitely have prevented many people from shopping here after this and will be reporting this to better buisness bureau JS 1/1/12 Forever 21 is a scam. They shipped me the wrong order 1.5 months ago and have failed to refund my $. No one answers the customer service line, andvthe idiot who sent me the apology email is not responding to my emails. Will attempt to get hold of corporate once the holidays are over. Will never shop forever 21 and will tell everyone to stay away. This company sucks. I would rate it ZERO stars if I could. Mel 12/30/11 Went to the store to find a bolero or shrug. Found one in the store on a mannequin. Would not sell it to me be cause of store policy. They do not sell clothes that are on the mannequins I have never heard of such a thing. They would take my name and sell it to me when they take the clothes off of the mannequins. I talked to a sales associate who said that they often get clothes in just for the mannequins but not in the store, she said they get stuff similar but not the same. I am in advertising and they call this the bait in switch. Hope forever21 gets forever what they deserve in the business world. Chelle 12/29/11 i placed an order on 12/16/11 which included a christmas gift for one of my family memembers. The order came on the 23rd but the jacket I had ordered was not there. I was charged for it and it was never notified to me as out of stock or back order. Ive been trying to get in touch with customer service via phone and email and no one has gotten back to me. Its ridiculous the lack of caring they are providing to all the mentioned problems people are having the past 2 wks. Forever21 is usually my favorite store but I doubt I'll ever do an online order again. Stephanie 12/29/11 I would also give 0 stars if possible. My friend and I were shopping for cute new years eve dresses when an employee comes and tells me and my friend that another employee had recongized us from a "previous" time we'd come and accused us of shop lifting before so they kicked us out. I was in shock of the accusation being made towards us. I felt so embarassed and confused as the security guard escorted us out of the store.I couldnt believe we were being accused of something we hadn't done. This is unfair and they did not show any no proof even when we asked for it. My friend and I are going to get this straightened out and they are going realize what they have done. Honestly I NEVER want to shop at this store again. Brent 12/27/11 These fools couldn't even email an e-gift card on time. They charged me on 12/23/11 and the e-gift card was never received, and when I call the customer service # obviously noone answers. From what I see I'm not the only one with problems. Sorry sis, I know this is your favorite store, but they suck! Renee 12/27/11 I give it 2 stars because they have jewelry that I like. I bought a couple of pairs of earrings from Forever 21 because they were cheap. I briefly browsed through the clothing and it's easy to see it's a bunch of poor quality junk. I would never buy clothing from them. Even the earrings I purchased, I could have gotten downtown Los Angeles for $2. Savannah Baty 12/22/11 I wish I could rate zero stars. This is probably the worst retail establishment I have ever shopped at. Corporate should consider coming up with a training program for employees. The customer is ALWAYS right! I've never had a retail manager treat me so poorly! Get a real job. Extremely disappointed. I will never shop here again! Joey 12/26/11 HORRIBLE. Ordered on 12/10/11 and it was PROMISED here before Christmas. After calling customer service, they said it would be here before the 25th. 22nd rolls around and still no items. I call again and I talked to a very pleasant girl Ausie and she told me she talked to a supervisor and THAT THAT SUPERVISOR SENT IT NEXT DAY, BUT IT STILL ISN'T HERE. Called this morning and the item STILL ISN'T SHIPPED. Not only am I not getting my item, I'm being LIED TO. This is ridiculous. NEVER ordering from here again. Would give 0 stars if possible. Melanie 12/21/11 I placed an order on 12/16/11 with a promise of chistmas deleivery, which it states on your web site.!!!! I have been tracking the order and just found out it will not be here until the 27th. Called customer service, they gave me two opitions. One cancel order and wait untill credit appears in bank account 3 to 5 business days or suck it up. Now lets see oh yea I have $ 360.00 just sitting in my account!!!! so I can go to the store and purchase everything. I am furious!!!!!! You company is a joke. I would call this false advertisment, would you not. Raynelle W. 12/21/11 I placed my order online when forever 21 was stating that they will ship express and have here before Christmas. After receiving all of my orders that were placed at other companies after I place my f21 order, I checked the tracking number. Ups could not find tracking number. I place a call to f21 and after holding for 31 mins spoke with a very pleasant Ashley who stated her superviser offered me to place the order again and order expedited shipping and after I received the second order (yes second order) they will refund me. Really f21. Place another order to help you correct my order. Taking my business elsewhere and sending my entire F21 order back. Horrible customer service morons. Are you living during the same economy that we are on. You dont tell a customer to reorder. Oh and we will refund you later. I hate Forever21 12/22/11 I hate their store on 34th street in Manhattan, everything is always a mess, it's like stepping in a huge drier machine, everything is tangled and thrown there. I bought 2 dresses not knowing about they no-refund policy in case of return. When I went to return them (because big on me, Forever21 sizes are pretty big, so a XS is usually a small or a medium in regular world) - they had run out of store credit cards so they told me to come back another day (they have guts to d that to a customer!!), too bad my 30 days return period was ending just about that day, so I had to exchanged what I bought for something I didn't want at all (couldn't find ANYTHING in the WHOLE STORE!!!) so I would get a new receipt, they wouldn't extend my old receipt either, they were just causing me trouble. So I ended up exchanging the stuff for other stuff I didn't need nor liked and returned another day to return the stuff and get my store credit. I decided to use the store credit for an on line purchase because I can't stand stepping into their messy store, it makes me dizzy. I ordered a dress- It took them weeks to ship it and weeks for me to receive it - when I got it I found a hole under the sleeve, I called them immediately and they told me to send it back for an exchange or a refund. More weeks later, after many calls to customer support, I finally see a refund on my card - but the refund is much less that what I had paid for the dress - plus, they recharged my store credit but with $20 instead of the original $27!!!!!! Forever 21 are total THIEVES!!! They stole $7 out of my store credit for NO REASON, I called them many times to get an explanation, they keep on telling me a supervisor will call me back, but guess what? I haven't heard from anybody yet, but I am not surprised as I didn't except anything more from Forever21. Forever21 is one of the worst companies I ever dealt with, they are unprofessional, they do not care about their clients, other companies would do anything to keep a customer satisfied, Forever21 policy is: " If you don't like our policy, stinks for you, we don't care you are not happy, we have other clients if you don't want to buy from us ever again, we don't care". If I could, I would give them 00 stars. Lindsay 12/16/11 Like you, Tonya, I ordered a package on 11/26/11 and it was supposed to arrive 12/2/11. I checked online and it was on my local delivery truck as of 12/1/11.. it never got delivered as of 12/6/11 then all of sudden it was delivered after all that time on the truck. I contacted fedex and they said they delivered so contact forever21 to file complaint.. and I contacted forever21 to tell them of how ridiculous fedex is TWICE and they have not responded.. my order was like $160.. this is insane! Never Work For Forever21! 12/19/11 I was recruited to work for forever 21 in order to help open up the new store in Humble, Texas. I only worked for 1 week (truck week). I worked the week of October 30-November 4. Today is December 19th and i sill haven't gotten my paycheck! I've asked my manager for the forever 21 corporate office & he gave me a wrong number. I've looking up their number online... I can not seem to get in touch with anyone!! NEVER APPLY @ FOREVER 21 Nathercia Goncalves 12/19/11 I'm very angry i ordered my (6)items on 11/28 okay but then it said shipped on 12/1 i ordered a pant from hollister the same day and picked standard shipping for both my hollister item came in the 5Th i was very exited thinking that my forever 21 items had came to but did not i check the mail everyday today is the 19. i thought standard shipping meant 5-8 day maybe even 10 but this is really annoying i'm kinda annoyed i'm only 13 and getting kinda sad because i don't have my items yet. :( is this just happening to me or has it happened to someone else? Tia from NY 12/19/11 Ordered some boots on 12/3/11 and have been calling this corporate number since last week - all day every day its BUSY. WHERE ARE MY BOOTS!!! WTF!!?? I want a refund! Brianna Anderson 12/20/11 I am a teenager in Houston, Texas. I love shopping at Forever 21, but as a plus sized girl it is hard to find clothing that I like. When I come into your stores, your plus size section is extremely small and the variety of clothes do not even compare to the varieties of the clothes for the petite section of the store (which is almost the whole store). They don't take care of the plus size section like they do for the rest. There should be the same kind of clothes that the petite section has for the plus size section. My conclusion is that the plus size section of Forever 21 sucks! You should try to show some appreciation for our section and make wonderful clothes that will actually satisfy your costumers. Tonya 12/12/11 I placed an order on 11/28/11 and received a confirmation email. Since then, NOTHING! Noone ever answers any of the published customer service numbers. My next call will be to the Better Business Bureau! VERY ANGRY CUSTOMER 12/12/11 I ordered a few items on 12/06/11 and today is 12/12/11 and my order is still processing!! WTF?! it does not take 6 days to process an order that is impossible!! i ordered a few things from american eagle after my forever21 order and i already got my ae! i called the forever 21 customer service and it took me two days to get in touch with someone and when i finally talked to someone all she said was "we're experiencing delays and do not know when your item will be shipped!" what kind of customer service is this!?!? this is the worst i will never shop at forever 21 and i hope no one else makes the mistake of ordering from their website! I HATE FOREVER 21 THEY NEED TO LEARN HOW TO TREAT THEIR CUSTOMERS AND FOLLOW WITH THEIR WORD TO SHIP ITEMS ON TIME BECAUSE WE PAY FOR THAT! Christina 12/12/11 LOVE LOVE LOVE the store! Online and the 800 customer service call center, however, not so much. I understand that it is the Holidays and that it gets crazy busy but, when an operator tells me that she is going to cancel my order for me and that I will be getting a conformation email, I expect it to be done within the hour. Further more, if you are advertising free shipping online then make sure we can get our free shipping, please. And if it is in fact on the website checkout like it says, then PLEASE make it easier for the blind, computer illiterate, first time online buyers, or plain stupid to find. Love the store though, could spend hours in there! Christine Lacroix 12/13/11 I visited some family up in Albany and went to the Forever 21 at the mall. (I think it's called Crossgates) their were a group of girls and on their tags it said visual manager and visual merchandisers, they saw me struggling trying to get down a dress and didn't offer to help. Then the same girls were walking around and all they did was talk about there managers and co-workers. I started in retail and have never met people as distasteful and disrespectful as these girls and to be merchandisers they should be an example. I did however inform a manager of this to tell them the type of people they have working there. And I will be calling corporate. I'm baffled by this type of service from this store. I hope the management fires them. I won't be coming back there again. I hope this store can get it together if not shut it down. From a competing company to another this is the best advice. Christine Lacroix VP of Marketing Company will be undisclosed. Kara Swan 12/14/11 I went shopping at my local Forever 21 store and bought a pair of earrings and a bracelet on sale for $3.90. When I came home I checked my bank statement to find that not only was I charged $3.90 for my own transaction, but I was ALSO charged $41.60 for another transaction (that was not mine). I calmly called up the store and explained the error and was told to bring in my purchase, receipt and a copy of my bank statement. I said no problem, I'll come right in. When I got there the store manager Tiffany was extremely rude and asked me if what I was wearing was what I had on shopping earlier that day - then she went into the back to check the security tapes basically inferring I had stolen from the store. When she returned, after a VERY long time might I add, she said all I could do was fill out a Credit Card form and they would submit it to HR. Then once HR investigated it they would return the money to me. Shocked I said that was unacceptable and that I wanted my money now, because this was not my fault that I was fraudulently charged, it was the store's and I should not be out the money for something that I did not cause. She then laughed at me and said she couldn't give me any money back tonight, nor could she refund my card. Then I told her she should give me the money out of her own pocket and figure it out in the store later, she laughed at me and said "honey I don't have $41.60 to give you!" And I laughed at her and said "yeah neither do I!" After many rude remarks and a long fight about her calling me "honey" in a very condescending tone, I had no choice but to fill out the paper and hope HR would handle it. Now it's about 4 days later and the money has not been returned to me, nor have I been able to get ahold of HR - everytime I call it's busy and so is the customer service line. I will NEVER shop at this store again. I have never been so disrespected in my entire life. Tiffany should be fired for her lack of care and for her rudeness. Chris Gillespie 12/14/11 I placed an order for a gift card on 12/7 and still in order status of new. The 888-494-3837 is busy 24/7 and tried the corporate number and still on hold after 30 minutes and tried several times. I could have just gone to a local store but didn't want the crowds. I get them for my family all the time. I emailed 2 times and no response. I will now call the BBB to report this and try again to email to get this cancelled. I am no longer a client and am dissapointed in what I thought was a great store. They are either going under or need to get a new CEO and staff that cares about sales. 12/7/11 II want to escalate this to the highest VP there; I am very disappointed that you shipped my package SMART POST!!!!! I have been calling the delivery company everyday for my package they keep informing either the delivery guy is not there or call back tomorrow they stated the package was delivered. I have been home 3 days straight waiting on my package. The thing is I love you guy’s store I shop at the north park store the galleria, the parks valley view everywhere. But the second time I decide to order something it never comes and all the delivery woman said was file a claim how disrespectful. I’m not going to say I not going to shop with you guys anymore, because I would be lying. But come on now I can’t even get through on the customer service line. I’m sorry I don’t want any apologies or anything I work for Neiman Marcus I know how the process works. I know this order is only $66.00, but I have spent thousands with you I could fax the bank statements Please I want my package someone needs to do something very quickly. This is terrible online service. I need an answer ASAP. sorry for the attitude but something needs to be done, for all this time I have spent at home missing work come on you really treat your customers like this….I need a response quickly.....ow not to mention the lady stated the delivery guy said he put the package in an apartment mailbox that does not even sound true. Sabrina Ware 469-449-3147 7575 s. westmorland #435 dallas tx 75237 30718701 alejandra rodriguez 12/7/11 Im a regular customer at Forever 21, i recently went to Forever 21 on CERRITOS MALL, in cerritos California, I went in the store to purchase a black dress, unfortunately they had only one dress and it was the one on the mannequin so they could not sella it to me for what ever reaso something to do with store policy, I asked to talk to a manager and it happend tone that there was not any at the time, so I asked for corporate number and suddenly there she was a manager named Amy,but the manager there was thenot most rude person I had ever met, and to top it off she made a rude comment I don't know why pr if because I was a Hispanic, I guess the by reading all the comments here it seem like everyone has problems with the staff and forever 21. I will not purchase anything ever again at any Forever 21. Althea Edwards 12/7/11 Customer Complaint: ( Regarding Danielle Bangeo) On Tuesday December 6, 2011, I went to Forever 21 at the Jersey Gardens Mall in Elizabeth NJ. I had to return a dress that I purchased on Friday December 2, 2011.When I first walked into the store, I went to the cash register and told the clerk that I wanted to return an item and did not have my receipt. I was then told to get what I want and come back to the register. I found something of higher value and didn’t have a problem with paying the difference. When I went back to the register, I told the cashier that I was returning an item and she then ask for assistance with this transaction. At that time DANIELLE BANGEO came over and was very rude and arrogant as she began to TELL me she cannot do this transaction because there is no receipt and she cannot look it up to check the date of when I purchased the dress. I TOLD HER THAT’S HER PROBLEM IF SHE CANNOT SEE WHEN I MADE THE PURCHASE. I and my 4 daughters have been a faithful shopper at this store way before they expanded and it’s a shame that a RUDE employee with no Good Customer Service skills can infect your business like that. I then ask Danielle to give me the District Manager name and number. As I walked to my car I called the number and it was the incorrect number. I then went back inside to request to speak with the Store Manager Katie Hall and I proceeded to tell her what happen with the rude employee (Danielle) she then looked up the number and realize that Danielle gave me the wrong number. I called the District Manager Susan Parks at 5:30pm and a voice message came on saying the mailbox is full and I cannot leave a message. I call again the next day and NEVER got a response voice mail was still full and cannot leave a message. This is ridiculous and very disturbing!!!!!!!!! I would like for someone in authority to contact me with their plan of action toward this matter ASAP. Contact Information: Mrs. Althea Edwards Cell # 201-315-7761 Email address: hawoodyard@juno.com Gary 12/8/11 I ordered a gift card 7 days ago and it still has not shipped. The shipping status online says "new," whatever that means. I have sent 2 emails with no response and no one will answer the phone at customer service or the corporate office. I have order gift cards from 14 different retailers this season with good service from everyone except Forever 21. Now we know what the "Forever" means. Horrible service!!!!!!!!!! Layla 12/8/11 I went to the new forever 21 at Ontario Mills Mall. It was beautiful but it's sad that the staff is untrustworthy. I over heard two employees talking about how much stuff they steal. One employee by the name of Britney said she only takes small things like earrings and cleaning supplies. Really??? I believe she is a manager as well which is even worse. Loss prevention should investigate asap! I could not figure out the other girls name. They were both white one was kind of chunky while Britney was petite with blue eyes and I think she has braces with dirty blonde hair. Bumed 12/8/11 So I placed an order on the 24th of Novemeber and recieved an order confirmation and nothing since... CElebrating christmas on the 14th I have recieved none of my almost $100 purchase and cannot get a hold of anyone, have called customer service NUMEROUS times, and emailed none of which will help me to get my package delivered, or to get a refund. ANY IDEAS? PLEASE HELP!! Cheryl T. 12/5/11 I ordered a $25 gift card on their website on 11/29/11, which according to their site should ship in 24-48 hours. Six days later it has not. I called the Customer Service number and could NOT get a hold of a person. I then tried to utilize their "contact us" via their website and I got an email response stating please use our contact us, ummm I did. Then I tried calling their corporate office to which I got transferred to their customer service which equals automation, busy signals, NO LIVE PERSON. I contacted my bank and had them cancel the charge that was pending against my account they refunded my account immediately and is opening a claim with Forever 21 to be reimbursed. I have had good customer service in my life, bad, and ok, but never NONE AVAILABLE. This will deter me from shopping in store as well. Rebecca Mangieri 12/4/11 I worked at the store on the Plaza in Kansas City. The visual manager at this location is by far the worst asset to the Plaza store. Nobody that works on the visual team can stand working there due to her unfairness, lack of leadership, lack of creative skills and the fact that she is very rude. I had witnessed her yelling and talking down to every member of the visual team. I quit working there because I could no longer witness such behavior. I feel bad for the visuals and wish that corporate did something about it, but as I read other postings I see that this is a trend within the company. I will never shop here again, and I will continue to urge my friends and family to shop someplace else. I believe in Karma, and wonder if she knows how many employees within the Plaza store, and KC district, dislike her. Her team can't even get promoted because of her. Corporate needs to investigate store 6003 in KC really bad. Love the assistant managers though. They were the ones that lead by example. 11/30/11 The store manager at your Scottsdale, AZ store is rude, demeaning, and to put it frank an air head. Who ever thought she would make a good manager was out of their mind. She has no sense in customer service and when i was in the store treated her emloyees like complete crap!!!! She is problably the reason when ever i go in that store i never see the same faces. I love shopping there but i do not like the store manager and the word on the street is that no one that works there does either!!!!!! find someone new!!! gnorena 11/28/11 I'm a regular customer of Forever 21 in Chicago (on North Ave. I just bought a messenger bag and I had to take the messenger bag back because the shoulder strap broke. My daughter enjoyed the bag so much that I decided to go back to the store and ask for an exchange, but to my surprise, I was kicked out of the store because the receipt was not enough to exchange the messenger bag. I politely explained to the cashier and Manager that I didn't want the money back, I just wanted to replace it with a bag that I would be able to use. Due to the missing price tag, the retun was not acceptable. The bag is in excellent conditions. I'm very dissapointed about how Forever 21 handled my request and now I know that at Forever 21 the customer is never right. gnorena 11/28/11 I'm a regular customer of Forever 21 in Chicago (on North Ave)I just bought a messenger bag and I had to take the messenger bag back because the shoulder strap broke. My daughter enjoyed the bag so much that I decided to go back to the store and ask for an exchange, but to my surprise, I was kicked out of the store because the receipt was not enough to exchange the messenger bag. I politely explained to the cashier and Manager that I didn't want the money back, I just wanted to replace it with a bag that I would be able to use. Due to the missing price tag, the retun was not acceptable. The bag is in excellent conditions. I'm very dissapointed about how Forever 21 handled my request and now I know that at Forever 21 the customer is never right. item #81259347011 Chellsie 11/26/11 Every time I have gone into the store at four seasons mall in greensboro nc, the manager has been extremely rude. I have tolerated her until just now, so angry that I must stop my shopping trip to write this complaint. I picked up a scarf and hat that were both marked two for ten but when I went to pay they told me I couldn't mix and match. Whatever. Then they rang up two tank tops that were on a table marked two for eight. The manager said oh those dont count. What?! Then take about the 50 of those tank tops you have off that table. I told them never mind and she told me I needed to read the fine print. They lost 20 dollars of mine for their "corrections and small print" I will not and will encourage people I know not to shop here again. Unless the rude employees and manager is corrected. With this economy and the poor quality of your clothes, you should really reconsider your policy for the customer is always right. VR 11/27/11 I recently quit from Forever 21 in Sherman Oaks, CA after I've been working there for a year. By far the worst retail store ever. They treat their sales associates terribly and the managers only care about making their own money. I was not given any hours for a whole month because the manager that does the schedule clearly has something against me. She would only give hours to the other hispanics and let them get away with more than a 10 minute break. Also the managers take longer than 30 minute lunches yet yell at the sales associates if they take a 12 minute break. I would stay until at least 2 am on even Mondays. Not even coverage on the floor. Managers are always talking and not helping out. Do not blame sales associates believe me. Its the managers who cause the problems. Spend your money on a place that will return your money if you're not happy. Obviously Forever does not believe in their product if they cannot issue a return. They want to force you to buy something. Just a warning, do not work here ever. Modern day slavery to put it gently. daron 11/22/11 Would give no stars if I could. Was just at the store in Arizona mills in Tempe with my girlfriend. She bought some leggings that were 5.80 and they charged us 58.00. No biggie right, just put the money back on the card or give us the difference in cash. Apparently that isn't possible. They can easily overcharge but their policy doesn't allow for correcting mistakes. They talked to corporate and they will send a check in the mail. This is completely unacceptable and outdated. Shows you what they think of their employees that they don't even allow managers to correct mistakes. I asked the manager to pay us out of her pocket. Of course she has no faith that her own company will reimburse her for doing the right thing by the customer. This company has no integrity at all. I will be in touch with her manager and so on until we get our money. Could be a long fight but I will endure. Stay far far away from these stores. Bradley 11/23/11 Just had an experience that reveals a serious system glitch in Forever 21. The clerk rang up an item twice along with a few other items. I caught it and immediately reported to the clerk. Her response was that since I used a debit card that I could not be reimbursed, the transaction could not be voided and that my only option was to have a check mailed that would take 4-6 weeks. WHAT???? The clerk made the mistake and there was no way to correct it on the spot. Wake up Forever 21!!! This could become a scam against all debit card users--i.e. you walk away and find it out later, what choice do you have--nothing! unprofessional 11/19/11 Forever 21 2800 N. Main Street Santa Ana, CA 92705 Dear Forever 21: I have been a long time customer to Forever 21 and because of my following experience I will no longer purchase anything from your company and I will encourage others not to do so as well. On October 11, 2011 I was interviewed at the Forever 21 located at the Main Place Mall in Santa Ana, CA. My interviewer was Dina, the design store co-manager. Dina called me the following Friday on Oct. 14, 2011 to inform me that I was hired and made an appointment for my two hour orientation set for Oct. 19, 2011. That day Dina informed me that the reason I was chosen to be hired was because of my open availability. I told Dina that I had another job interview the following Friday on Oct. 21, 2011. Dina called me later that same day and gave me an ultimatum between either choosing Forever 21 as my only employer, or the other company. Since she said they would just move on with someone else for the job I told her that I would cancel my other interview and choose Forever 21. I was in need of work so I thought it wise to choose the company that already said I was hired. A few days after orientation Dina called me and said that she would soon have a schedule for me and she wanted to make sure that I was still interested in working for Forever 21 and not another company. I informed her that I was still interested. About a week after that phone call I hadn’t heard from Dina so I called the store to see if I had a schedule set. Dina was not working that day so I left a message for her with another employee. A few days after that Dina called me to say she would have a schedule soon and that the reason it was taking so long was because of processing my paperwork. About a week went by and I hadn’t heard from Dina so I called multiple times and left messages for Dina. Three weeks later she finally called me on Nov. 17,2011 Dina informed me that the company could no longer hire for seasonal positions and that she hadn’t told me sooner about this because she never got a message that I had called her. Dina said she had assumed that I had been hired by another company and that she wouldn’t have called if an employee hadn’t told her that morning about one of the many messages I had left for her. This experience made me lose out on a potential job. Dina gave me an ultimatum between Forever 21 and another company. If I had chosen the other company I would currently have a job to support myself. I believe Dina’s behavior and actions as a co-manager was inexcusable and very unprofessional. As a co-manager she should not have told me that I was hired and put me through training then neglect to call me for weeks on end only to inform me later that I was not really hired. I feel very hurt as a customer and a human being that I was treated this way by a company I admired and believed was very professional and customer oriented. On a side note I have still not been paid for my two hour orientation and I believe if nothing else I should at least receive a check for my time training. anc 11/18/11 i didn't like my experience shopping on the forever21 website. i ordered necklaces for my classmates for christmas, and school's letting out very soon. my order hasn't even been shipped yet. i called customer service, and the lady i talked to was VERY nice. she said she would send out an e-mail to have my order shipped, that it was a delay in the system. hopefully this works and my order is shipped soon! you would think a big company like forever21 would have a better computer system! Courtney 11/12/11 Clothing - Cheap (Could be a pro or a con, depends on how you look at it) Return Policy - The policy is very well displayed and explained, but for such a large company it's outdated and not competitive. Customer Service - Terrible. I have never met a nice or intelligent staff member at a Forever 21 store. They are young, entitled, and rude. Online customer service is completely unhelpful. I tried to use a gift card in store one time and the cashier messed up (of course), the balance of the gift card was removed, but no purchase made. They told me tough luck and refused to give me a new gift card. I had to buy the purchase with my debit card, making it cost twice as much. I've had the same thing happen online, the balance was removed from a gift card and then there was a technical error. The balance of the card was gone and customer service couldn't care less. It's akin to theft. Anonymous former employee 11/5/11 Let me set a few things straight...I am a former employee at Forever 21 and have never been employed at a place with such opportunity for growth and promotion (with hard work.) The fact of the matter is, SO MANY people don't check the clothes or even try them on before they buy, and wind up getting upset with the policy! LOOK AT THE SIGNS ON THE NEAR EVERY CASH REGISTER! The cashier is NOT required to read it off to you, but some (like myself) will do so, just to reinforce the policy. If you buy something online, you can in fact return it to your nearest store, provided you keep the invoice and the tag on the item. STORE CREDIT BACK ONLY...please read the sign and don't get rude with the cashier who has NO control over this policy. Too many people nowadays wear clothes and shoes around town and want to return it for a full refund, Forever 21 just prefers not to be HAD by shifty/deceitful customers. As for the rudeness everyone is mentioning from the associates and managers, I agree that is unacceptable...but make sure you check your attitude when approaching one of them (the store gets crazy enough as it is without someone throwing clothes around that you just fixed or being rude to you) If you are approaching with a good attitude and get rudeness back...call them out because it is unacceptable and unprofessional. All in all, think about your attitude and how you are portraying yourself, at this day and age "the customer is NOT always right"..sorry, and please pay attention to the policy...be smart (you should always check out anything before you buy anyway...I don't care where you shop...CHECK) If you don't want to do those things shop elsewhere, spend more and get the policies you want, you have every right =) Denise 11/7/11 I've never had any issues with this company...YET. But after reading all of this crazy stuff, I'm never shopping there again. I don't want to push my luck. I recently made an online purchase and I'm extremely nervous. I didn't recieve a confirmation email but I have my order number. They haven't charged me twice or anything. Hopefully all goes well. They're losing a very loyal customer. Ivy d 10/30/11 If there were 10 stars I would pot them up. However the plus size section in my town (Gainesville fl) was removed... I'm extremely angry. When i went to enquire why..  very femmy managers informes me that the plus size section " wasn't selling" when in reality the mens section wasn't selling... I was informed after asking other employees... I was also told I wasn't the only person asking about the plus size section... I have a pituitary tumor.. It makes it hard for me^ to loose weight and mu body will always be oddly shaped... Your store make me^ feel god about myself. Every time I wore your clothes I was complimented often... Please please please bring the store back in my little town thanks :) Jackie 10/28/11 I recently bought a pair of jeans at Forever 21, they were about $20. I wore them a few days later and i noticed that something smelled like burnt plastic, it was the jeans! I threw them in the wash with my favorite sweat shirt and some other things and when I was finished drying my clothes, not only was the terrible smell still on my jeans, but all of the rest of the clothes with it. I have since washed the jeans by themselves three times, and I havent worn them again, and somehow they still manage to smell like complete crap. I have never had this happen to me, and this is my first and LAST time buying jeans from Forever 21. Waste of money, and I couldn't return them after I wore them once, and I am not to sure I would want to deal with the terrible employees there. Christie 10/21/11 I placed an Oder online, it states the order will be shipped in 24/48 hours. Well... Itsbeen over 3 days and my order still hasn't even shipped. Then today I get an email stating that an item is now out of stock Shen the website said nothing of the sort. I sent TWO emails trying to fund out why my order hasn't shipped and I still haven't received a reply. Then I called the 888 number and waited 18 minutes for someone to finally help me. All I was told was that it will ship today and that was it. FOREVER 21 WEBSITE IS HORRIBLE. THE CUSTOMER SERVICE IS JUST AS BAD. Going shopping in the store is just as bad. Everything is crammed together and hard to find things. Ria Bush 10/20/11 This store suck. The material is cheap. My daughter purchased a pair of sandals that had broken within 40 minutes. I will never shop here again. I will have my bank to reverse the charge. Di not use your pin number, only credit to have your institution reverse charges. Let's see how Forever21 likes that. Celena 10/18/11 There was a shirt on the mannequin that I liked that was a small. There was only one other shirt of that kind, which was a large. I asked the sales associate working that particular area if there were anymore shirts in a medium or small and she replied "no". She never bothered to look around to see. I asked if I could take the shirt off the mannequin and she said that it was against store policy for her to remove it from the mannequin. I replied "well, can I take it off the mannequin"? She stated that she had to ask her manager. It took a really long time for the manager to come, which doesn't surprise me because there was not one manager or cashier at any of the registers when I walk in the store (bad business). Therefore, I took the shirt off the mannequin and replaced it with the same shirt that was a size large. I explained to the associate what I did and to assure her that I didn't leave the mannequin blank (and it was put back neatly). I went to try the shirt on when I could hear all of the radios (walkman's) saying there was a shirt missing from the mannequin and not to sell the shirt or let anyone try it on. The message repeated over the radio system for about 4 minutes. I was so embarrased because as soon as I came out with the shirt all of the associates were on high alert as if I was going to steal the shirt. I was then approached by a manager who stated that they couldn't sell me the shirt because it was against stor policy to remove it from the mannequin and that it was on hold for someone. More so, I was told that they give that person a week to pick it up before they return it to the floor. All of this was not true as it pertains to their policy. I explained to another manager how appaud I was over how they were acting over a shirt and that not one person (including the managers) offered to see if they had more of the shirts in the back or offered to contact another store to see if they had the size that I was looking for. Instead, I was bombarded by staff and damn nearly forced to hand over the shirt because the lady looked as if she wanted to take it out of my hand, and they refused to sell me a shirt. I feel that I was discrimated against as a customer and because I was Black. It was the worst shopping experience that I've ever had in 30+ years of shopping. Joyce Recto 10/15/11 I visited the Forever 21 located in Springfield Mall (Springfield, VA) on Saturday, October 15, 2011. I found a dress top that was a medium size so I asked the sales lady (Marcel?) if she knew where the other tops similar to the one I had on my hand was located. The shirt was the only ones that I saw in this specific rack. She didn't even bother to look at the shirt that I was holding up but strictly looked at me and said that it was the last one. I asked her again if she was sure and she already had her back against me and said yes as she walked away. As I looked around the store further, I saw the same rack of shirts that I asked the sales lady ten minutes ago. She did not even bother to help me and I had to look for something that I had asked her about. The rack of shirts was not even ten feet away from her where I initially asked her about it. I feel discriminated since I am a bigger size person and she strictly was willing to assist someone else immediately after me. My sister had purchased a shirt and I told her about the service that she had given me and how she did not even bother to look at what I was looking for but instead looked at me and immediate said no that the store does not have any more of it. I will forward this to the Better Business Bureau and let everyone know my experience. I always shop at this store and there are some items that fit me even though I am a larger size. This type of service is discriminating towards me and personally offended me due to my size. Marina V. 10/10/11 You want to know why you might run into a cranky Forever21 employee???? How about this company is IMMORAL and has TOTAL lack of respect or HUMANITY for it's employees. I would love to know why my cousin, employed at one of your NYC stores has to be at work in THE MIDDLE OF THE NIGHT?! You ask employees to come in at 3am?! You also have them works for WEEKS in a row without a day off. I know one of her co-workers who was assaulted getting home leaving your store at 2am!!! 2am?! You ought to be ASHAMED of yourselves having young women traveling to work at these hours. ARE YOU CRAAAAZZZYY?! My cousin is so desperate in this economy to find another job even though this ABUSIVE company has caused her migraines. She is seriously ready for a break down. I am disgusted and hurt by the lack of care at Forever21. DISGUSTING! TONY 10/4/11 I HATE FOREVER 21 THE RUDEST PPL EVER I WORKED FOR CORPORATE OFFICE AND I WILL NEVER AGAIN WORK FOR THEM GETTING PAID 8.00 A HOUR FOR 10 HOURS A DAY 5 DAYS A WEEK MON-FRI THE PEOPLE THAT STILL WORK THERE WHY DO YOU PUT UP WITH THE BS Jennifer 9/27/11 I went into the Partridge Creek store in Michigan today with my friend and we waited in line for approximately 15 minutes while only one cashier was actually ringing. During this time there were 3 other associates standing behind the counter as well just chatting away about their personal lives. When we finally were being rung up, the cashier was very rude. The associates there are very disrespectful and something should be done about it. I do not intend on shopping there again. Thanks for reading. Jeanie Ayala 9/26/11 800-966-1355 is another customer service phone number that is NOT on their website. I had to call a local store to get it. I called today (Monday) and they answered fairly quickly. Problem with my Gift Card order (because of address conflicts), so had them cancel (since they couldn't make any changes to the order) and I just redid order online. For as big as they are, they should make sure their phone systems and website links work properly, or customers will get the wrong impression. Jay 9/26/11 I work for forever 21 and Im 5months pregnant, what they do to the pregnant women is cut them down to 1 day a week probably 5 hrs a week, so you can basicly quit and they want have to responsible for you. The management is TERRIBLE in MOBILE, AL Devan 9/23/11 If you have had or feel you have had unfair dealing with forever 21.. Please email dandylionstudios1@gmail.com we want to know about your problems, they have been doing this to customers for a long time and its time the masses rose and showed the world what this company is all about, lets get a class action lawsuit going. EMAIL TODAY... We will BRING THIS COMPANY DOWN..Remember the masses are in control not the companies who try to rip them off.. Email me today dandylionstudios1@gmail.com so we can all join together and be heard mimi sager 8/8/11 my daughter ordered some items by mail, i sent back the entire unopened package they are insisting that we removed 3 items from the package and refused to credit back to her account the full amount.... they are theives disgracful company trying ti rip us off for $48.00 for merchandise we NEVER removed from the bag... they refused to call me back and have never credited back the amount to her card!! I HATE THIS COMPANY AND I WILL NEVER SHOP HERE AGAIN DON'T OR YOU'LL BE SORRY TOO!!! maritess molina 8/9/11 I went to the store in Carolina Place Mall w/ my 13 yr.old daughter.she found a shirt that she likes that was on sale.from $15.80 to $12.99.upon reaching home she tried on the shirt and some buttons were missing and started popping out.aside from being poked by the sharp edges of the buttons. We went to exchange it, but it was on sale so we could not exchange/return the broken shirt. the clerk and manager seem to not care at all, and didn't listen to my explanation and refuse to give the phone number for the corparate office. i will NEVER bring my daughter there again. mama L 9/21/11 After reading the above entries I just had to share my similar experience regarding a "double charge" at Forever 21. After I swiped my debit card and entered my PIN to pay my $63.00 bill, I was told it "didn't take" and to "swipe it again". I said I knew it took because I saw the PIN machine on my side complete the transaction. A manager was called over and looked at the computer and said "NO, It didn't go through. But if it does by chance show up twice on your bill, just bring in your statement and we will refund the double payment". Against my better judgement, I swiped my card again and left. Well, guess what? Sure enough there were TWO $63.00 charges on my bill the next month! I took my statement in to get the refund and was told, "Sorry. We can give you a gift card or you can wait 2-3 weeks to get a refund from corporate." I WAS FURIOUS. I complained all the way UP to corporate. I did FINALLY get my money credited 2 WEEKS LATER...I wonder how many people either wouldn't have caught the double charge or would have fallen for the FALSE notion you have to take a gift card!!? What a racket. AND ...I have had the same thing happen TWICE again, only I refused to swipe my card again...I left the merchandise on the counter and left. concerned employee 8/12/11 I work at forever 21, I get paid lousy! they start you off at close to minimum wage and they slave drive you and make you work aweful hours if you work. Also, your lucky if you get more than one or two days unless you are a favorite or a pet! I have a friend that works at the one in beverly hills at the Beverly Center and they need to be shut down. What they do to these employees and how they treat them should be a lawsuit! If my child was working there and my child told me the things I have heard I would have filed a lawsuit! Racism, Discrimination, favoritism, there are so many hard workers and they are treated like dirt from your shoes... WOW!!! SHAME ON YOU FOREVER 21!!!! SHAME ON YOU!!!! WHat you need to do is practice what you preach!!! the scripture you have on your bags need to come off!! You are not Christ like! I will do everything in my power to be heard!!! You may not know who I am now... But you will!!! I will go to the media and magazines and newspapers and I will tell all the truth out there and I will have employees that are treated like dirt speak out as well!!! You are making millions and you are so shameful!I am so disgusted by you! You will have your turn!!! anu 9/18/11 A New Forever 21 opened in my area and the clothes might be great but i can't say the same about service and policy. My daughter had a thirty dollar error in her bill and she did not notice it at the store. We tried to have the bill fixed and we are being offered a store credit!!!!!!!!!!!!!!!!!!!!! WHAT FOR? THE CASHIER MADE AN ERROR AND IT'S UNDERSTANDABLE BUT WHY SHOULD WE GET A STORE CREDIT? THEY HAD US DANCING BACK AND FORTH AND NOT GETTING BACK TO US WHEN SUPPOSED TO AS THEY NEED TO REVIEW THE CAMERAS.STORE MANAGER STILL HAS NOT FOUND THE TIME YET. IT SEEMS THEY WANT US TO GIVE UP OR GET TIRED. I WORK N RETAIL AND MY GOD IT IS NOTHING LIKE THAT. I WILL NEVER EVER SHOP AT ANY FOREVER 21 AGAIN AS THERE ARE OTHER STORES I CAN GO TO AND MY ADVIC ETO MY DAUGHTER CHECK YOUR CLOTHES YOUR BILL YOUR CHANGE ALL THE TIME. 9/21/11 I am so FED up with forever 21's online customer service! I was put on hold for 20min and then the phone hung up! I HATE THIS STORE!!!!!!!!!!!!! Fyshhh 9/19/11 Is there a NO/ZERO star rating!?!?! I use to love forever 21 but I am very disappointed at the store in Westminster Colorado located at the Orchard Mall. It's friggin Monday, and they told me we close at 8?!?!? Some bullshit that is! If it is corporate aren't they suppose to stay open til at least 9 pm? Anyhow just wanted to let you know that you just lost a customer! I'm sure you don't care cuz it's a big franchise. Just wanted to let you know! consumer 8/27/11 I was recently in the Bridgewater NJ Forever 21 store the sales girls there are rude they do not know how to interact with the customers. The Corporate office obviously does not do a good job training. This sales people have no idea how to engage the customer work with the customer and help them put together outfits. Half of the girls act like they are 12 years of age. Stores like Delia's and Pac Sun do a much better job engaging the customer when the customer walks in. They will help you get another size when something doesn't fit while in the dressing room, Forever 21's sales people act like dumb teenagers. Forever 21 if your reading this please pay attention: It's all about customer service. christopher holmes I.D # 1093341 9/12/11 i have workat the store (3006) for about a year i have been stock for about 3 months until they gave me the position to become maintenance i have no complaints about the workers managers or any of the staff. i recently got fired for no call no show. i went to thestore to explain and let them know that i am fully and able to work and perform my duties. the manager (gil) said i was not logged in the system that he tried to give me a courtesy call but they had the wrong number. i told him thta i have called the store numerous times but my store is so big that one floor since i have worked here picks up the phone and that is the floor i am not assighned to, there for no managers on my floor receive any messages i had left on the ptrevious floors i tried to explain to my manager that i had sprained my ankle and could'nt come in i did call and leave messages with the other floors but my managers never recevied them. the day i came to talk to the managers about what had happened to me first he said that i wasnt i the system no more that he gave me a coutsy call to see what had happpened to me and i no longer have a job i told him i went to the doctor i have a doctors note i will gladly show you thwe doctors note and that i am suppost to be off my ankle for a month but i came in two weeks early to see if i was on the schedule which i was if was still in the system which i was i have no ideawhy all this came about they didnt give me a chance to explain my side or what ever was going on i wish i could go back and i asked him if i could he (gil)could re hire me they said they dont re hire he never took a look at my doctors note he didnt want to hear anything i said i feel like...i have more to say if any one can call or reach out to me my email is celliotholmes@yahoo.com my phone number is 718-915-3155 Disbelief 9/9/11 I was alerted through my bank that someone used my account without my card. I immediately called my bank and they are straightening it out. However, I called the hollywood store where this happened and spoke with the manager by the anme of Marcos. He could NOT have cared any less to my situation. I asked how someone could use just a number and without an ID. He could not respond or provide an answer that made sense. I called so that this person who was using my number and who knows who's elses, could get caught and put a stop to this illegal action. He said it was not their policy to investigate these kind of things. I guess all they care about is they got their money regardless of how illegal it is. FOREVER 21 SUCKS... hossain 9/14/11 hi i am apparel exporter i want to your oxford street store . it was good in Knit product . but you have improve your woven product . regds hossain Total Apparl hossain@totaltexbd.com phone 0088028412161 Kim 9/6/11 Me and my 2 girls went shopping at the forever 21 in Tulsa, ok mall. It was so busy, no would would wait on us, the manager stayed on the phone the whole time. When we finally stood in line to check out after about 40 minutes. We finally checked out. Drove home 2 hours away and notice I was missing a piece of garmant. I called the store the next day and they were very rude. Told me if I drive back up there that they may could give me a gift card, I told them I live 2 hours away and was not going to drive up there if they could not guantee me a gift card. So another manager named Stacey got on the phone and told me if they still had my garment they would ship it to me. They lied!!! This was on August the 11th it is now 9-6-11 and I have called and they keep telling me my package came back. humm what a lie they never mailed it. Oh it is not even the same shirt! They probably kept mine. Anne 9/6/11 Well, after reading these posts, I'm convinced nothing will happen with the problem I have. My daughter went to Forever 21 in the Thousand Oaks Mall today to return a top she bought on 7/31/11. She only wore it one time--and that was for just 3 hours. I hand washed it and let it dry flat. Three little holes appeared on the top so I decided to return it--they are highly visible holes. My daughter didn't wear the top immediately after purchasing it so I was past the three week return time. I went in with the receipt and was told their return policy is very strict. I did not have the original tags but the stores do know their products. Had I known their clothes were so crappy, I never would have taken my daughter there. She paid $17 for this piece of junk. We will never go back there. There's a great store near us called Riverland that will be getting our business instead along with Macy's and their great sales. There are plenty of other places to shop. ana 9/6/11 1. You're not the only customer waiting to be helped! 2. Yes you're billing address doesn't MATCH, and if it does match and you know it is correct; there is no harm in confirming it! It wasn't us who filtered your account it was YOUR BANK! 3. Don't call in without an order number expecting someone to find you by name (do u know how many "Whatever your names is" are in the world. 4. Saying you're never going to shop with forever 21 again doesn't mean anything to us. 5.If you call in with a good attitude you will be helped with a good attitude. what makes people think "being bitchy" is going to get them anywhere tips of advice :) have a great day. lwindsor 7/7/11 I bought a shirt for my daughter on Tuesday-5-11 . She did not like how it looked on her so I returned it today 7-7-11 . Not knowing your return policy . Because you have no signage or nothing to show me your terms. Oh except on the receipt and that is after I purchase something. Well any way I was not happy I HATE DOING BUSINESS WITH ANY BUSINESS THAT DOES NOT GIVE ME MY.. MY.. MONEY BACK. Well the two girls up front who by the way both happen to be managers Kim and Chante store number 169 in Annapolis Mall, Annapolis, MD. Your manager Kim thought that this was funny. I don't know what type of customer service she thought that this was I Did not think this was funny at all and I asked her what she found to be funny. Her comment was mamm your getting angry and its not our fault its the stores . Now I said that's not what I asked you ... what's so funny. then she lied and said I wasn't laughing at you. I will never shop at this store ever again and I would like someone higher up and with some maturity to contact me back . I am also reporting this to the better business Buru because you should have some where displayed your return policy. I did not like to be humiliated. That's was so immature. I did not make a scene. I just stated I hate when stores do this and why don't you have any signs up. Why the immature manager Kim though this was funny I do not know Laura Garcia 7/13/11 Parents watch your kids at the forever 21 in Ontario Mills!! They have an employee who is selling anti- depressants to minors. My daughter told me her name is Britney. She is a skinny Caucasian with braces. Don't let her sweetness fool you! Corporate office I hope your reading this and reconsider some of the employees. I believe there are other girls involved but Britney is the one with the "prescription." Someone like that should not be working at any retail store! I will be contacting the police on this matter. Bonnie delap 7/25/11 Waited in a line of 7while there was only one cashier. The other staff person chantel stood at thecounter ignoring us until she rudely called us over. The computer crashed promptly and we ended up having to go to the next register any way. That staff person was much nicer, engaged in delightful conversatio too. 50% however is not great productivity. angie Anderson 7/27/11 I work at 579 at the mall of acadiana but on first I used to work at forever 21 I'n Lafayette Louisiana store 0365 there's a store manager named felita Mitchelle who is not following company policies she's telling me how she fired an associate because the associate called her manager on her her manager name is melaine now let's put I'n mind I no longer wrk at forever 21 so therefore I'm a customer I do not need to kno wuts going on at the forever 21 store and felita Mitchell tells me she purposely cuts associates hours when they call human resources on her that's not following policy guide lines. jen 7/29/11 Working at forever21 is a night mare !! they treat you as bas they treat their customers , and expect way to much , like if it was a high end store , come on the clothes are only worth 50 cent made in china with tons of chemicals , espcially the shoes just warning people dont buy them , they have lead if you read the find print on the boxes, it saids do not touch has lead on it , i am not even joking!!!! being a visual i deal with all the clothes and i see everything befor it goes out . so be careful espcially if your pregos!!lead is a serious thing !! and sometime opening the hsoes from their packages they smell so bad the fumes that you want to faint and feel light headed . yes great clothes but they need to adress that issue of toxic fumes and chemicals they use , anyother company even if their clothes were made in china dont smell like that , so why does forever21 does , hmmm is that why is super cheap??????? Sherica 8/1/11 I had the worst experince at FORVER21.I went in on a Tuesday and I saw this really cute dress that I wanted but they only had one left which was on the manikin and I was told that they change out manikins on Thursday so the employee told me she could put it on hold and to come back on Thursday to get it. So that is what I did I came back Thursday after to work to get my dress. So when I get there they dont even have it on hold so I go with the manger to find the dress which I do and as she pulls the tag off it has my name phone number and HOLD on the paper. The manager tells me WELL SINCE THIS IS THE LAST ONE WE CANT SELL IT TO YOU BUT COME BACK NEXT TUESDAY AND YOU CAN HAVE IT. Are you serious this is like the 2nd or 3rd time they have done this to me and I trully feel they are discriminating on me. They make me feel so uncomfortable when I come in there. I like the clothes but not the people. I dont understand if they put my dress on hold why cant I have it and if thats the last one once again why cant I have it. I have called the so called district manager of sales Armondo. I have left 3 messages and called several times no answer. I am really starting to get upset. This might be a small issues but I am thinking about taking legal action suzanne c 6/25/11 I had never been in a Forever 21 store until my friend & our 7 children went to NYC in Jan 2011. We went to the store in Times Square & spent nearly 3 hours shopping 4 floors of complete bliss - 5 of those 7 children are 15-21 yr old girls!! :) We bought a little of everything - jewelry, shoes, purses, clothes, & about 100 pr of the cutest socks lol. That was our 1st stop of the day, so we carried our yellow bags all over NYC - what an advertisement we were for them. The prices & the selection were great. I absolutely loved the decor!!! What a great atmosphere. Most of all, I loved the employees - they were the friendliest, happiest group of young people I've met in a long time!! It was extremely busy that day with long lines at the cashier, but they had more than enough time to help & had smiles on their faces. My next trip to NYC will most definitely include a trip back to this store!! Ashley 6/28/11 What company has no way to A) Speak to a real person at customer service B)Cancel an order (their website says it's so they can make the order go through fast and accurately. IF I DON'T WANT WHAT'S ON THE ORDER, WHY WOULD I WANT IT O GO THROUGH QUICKLY? They are an unprofessional scary company, that has a creepy inhumane vibe to it, especially after these reviews. Their website was slow, didn't process my order, and when I ordered the same thing after having to find the items again, THAT was when the site said that the otter order had gone through. I can't wait for this horrible company to fail. It is inefficient, and has the worst customer service I've seen. Shawn Joyner 6/15/11 I purchased an item, that i didnt like on me and returned it to the store with my receipt. The cashier asked if I would like to exchange for something else and I said yes. I found a shirt that i wanted to purchase but the only one in my size was on a manequinn (sp) I asked the associate if I could have that one, she then preceded to tell me she cant do that because of corporate rules. I returned to checkout empty handed, and the other cashier then advised me..oh no we have to keep them dressed a particular way..I said I understand that however, there are more of the same shirt, just not my size...she said oh well..we change our mannequins on tuesday ( and I was in the store on monday) you can come back then. I thought are you serious..you just lost a customer for life..on top of having a gift card that i will never use. Kia 6/21/11 I was already not wanting to go in Forever 21 but they have recently moved the store in our Gainesville Fl mall so I decided to see what the store had to offer. So I go in the store and starting looking at some bathing suits for my step daughter, then I saw this black floppy hat on a manican and decided to try it on, it fit perfect and it was the right price. Well I take it to the checkout counter and the manager ask me if I took the hat off of a manican and I said yes. He tells me that he can't sell me the hat because it was the last one and at this moment I'm upset because I'm going on a cruise and I needed the hat. The cashier says we can get your name and number and call you back when the other hats come in and I felt like they should have sold me the hat and they could've written the sku number and ordered hats from that instead of not selling me the hat. I had worked in retail for more than 10 years and I know I should've been able to buy the hat. That was the far worst shopping experience ever. Please respond to thicness29@yahoo.com Julia 6/18/11 I'm sorry to hear forever 21 has gave many others bad experiences. Maybe it's just the stores. I shop with them online and have never had a problem though. Everything I've purchased has been decent quality and I cannot complain about the prices. However, I do shop smart. I read size charts and compare them with the size chart of a store I know my size in. I also make sure to read all terms for returns and such. I noticed a lot of people have complained about jewelry being final sale. I agree it is an unnecessary policy, but it clearly states on their website, and back of receipts all accessories are final sale. When I shopped in store (Greensboro, NC four seasons mall), it was quite busy but the store was clean organized, helpful staff, and my cashier even notified me of the final sale policy before purchasing a necklace. I hope other forever21 stores get better managers in because they are truly making the stores like my local one look bad. Holly - Woodland Hills, Ca. SALES ASSOCIATE :) 6/19/11 Well, I have to say...I just got hired at Forever 21 in beautiful Woodland Hills, Ca. located in Los Angeles! The store is the biggest Forever 21 I've ever seen and I am so excited to have the opportunity to CHANGE what you people are complaining about. I have been self employed for 8 years and am just a normal consumer like yourselves who wants a pleasurable shopping experience! I look forward to providing EXCELLENT customer service (I'm a perfectionist ya know) - but I'm totally down to earth and friendly - not from L.A. or Ca. for that matter! Nope, I'm from back east where we have a strong work ethic and real desire to actually help people! So, if you are EVER in the area - may I suggest you come see me, I will take care of you and hopefully change your view of Forever 21!! I also want to add...the new store manager has completely changed the staff there...the people you folks are complaining about are long gone! Remember...second chances? You may just be surprised! Another note..I really can't believe how low the prices are for the cutest clothes...yay!! You can get a complete outfit including shoes & accessories for usually less than $50. Come see Holly. PS - we DO NOT make sales commissions ..fyi - this is just my little announcement!! Jackie Q 5/28/11 I have had 2 very negative experiences with Forever 21. I shop very often and have never experienced the rudeness and lack of customer service as I have with this store. I have filed complaints and even the manager was trashy talking and unprofessional. It is unbelievable that this store continues to operate. Stephanie 5/21/11 Does anyone know who is in charge of Forevr 21's company? And who is the CEO? And who is the CFO?? And the Vice President?? Please answer.... (: Thanksss maureen patchett 5/18/11 I purchased 20 tank tops , I was so excited that i found some , I've purchased them before in the past and I love them. However I did not inspect them prior to removing the tags. I attempted to return them after discovering that the material was not only of poor quality but had been cut and sewed the wrong way, were too long , the straps were too long and they were so thin you could see threw them. The manager was defensive from the start refused to exchange or credit my purchase, she didn't even look at the receipt to see it was the day before. I tried to explain the error on my part, after a long debate she said that I could make an even exchange of the same price for the same items provided it was done then and there, no gift card or store credit would be given. She s the manager and if I had a problem I could take it up with another store manager or store location. I found this to be the poorest customer service I have ever received promptly took them the tanks to goodwill for a donation where they could not accept them due to the poor quality. anonymous 5/19/11 I am currently a forever 21 employee, and i dont appreciate the fact that my management doesnt try to let me go home at 11:30 on floor set days because the store is not finished because i catchthe metro and the last train leaves at 11:48, all they say is you where hired to close wich is true but times are hard and things have changed since i first got hired ....... Denise Rice 5/10/11 On Easter Sunday around 5:45 pm I was my sister trying some clothes at the downtown Huntington Beach Store, when I realized, that there was a man pointing a camera at us from the dresssing room right next door. I immediately notified the attendant, who did nothing no help the situation, the man simply rushed out of the store and no one from the staff did anything to help the situation, the man was not even stopped or questioned. I called the police a few minutes later, but the manager on duty said that she wasn't allowed to show them the video until the general manager came in the next morning. I don't understand, how you can have a mixed gender dressing room that is so poorly designed and has easy viewing of the adyacent fitting rooms, Joy 4/27/11 I would really like to suggest that corperate look over the "store policy" that the employees make up on the spot. I recently bought a swim suit and was in a hurry so did not try it on. 2 days later I tried to exchange it for a different size and was told the store policy said no returns on swimwear. I looked at my receipt and it said nothing about not returning swimwear. It actually had an exchange by date leading me to believe I could indeed exchange it. If this is in fact the policy would you please add it to the policy in writing that is posted in the stores and on the receipt. Thank you. Baybrook Mall 1408 Baybrook Mall Friendswood, Tx 77546 unknown employee 5/1/11 i work at forever 21 and let me tell you all, i completely agree with you guys. on one side, there really isn't anything any of us can do about double charges, and the other side, they can at least be a little nicer about it. there is a corporate number, which no one knows btw. the management team in my store sounds alot like the management teams all throughout the world. cute clothes that are cheap but the way they handle everything, either with a customer or with an actual employee, they are never professional about it. i honestly would not apply there. you will only be watched 24/7 and treated like garbage because the managers think they are better than everyone else, including the sales associates. if i didn't have bills to pay, i would quit till i found another job. but now i'm stuck until that point. pretty crappy :\ L Wood 4/9/11 I would give Forever 21 a negative 12 stars. My daughter purchased a pair of shoes from the Oglethorpe Mall Savannah Store. The shoes were attached together and she tried one on. After purchasing the shoes and getting them home she tried both on and one shoe was much bigger than the other. So okay, so far this just falls under honest mistake. Two different sizes were put together by accident. You would think automatic exchange right? Not with Forever 21! We brought the shoes and the receipt back to the store the next day to exchange and were told no by the manager that the shoes had been worn. I repeatedly tried to explain that the shoes had not been worn that they could not be worn because they were two totally different sizes but she just kept saying these shoes have been worn, these shoes have been worn. She gave me the number to the district office and walked away from me. When I walked over to her and asked her name she would only say store manager. I had to go thru the corporate and district offices and then make another trip to the mall the next day in order to exchange these shoes. The same manager was there and she would not even look at me. After reading all the horrible reviews about this store I count myself lucky actually that the situation was eventually resolved but any idiot should know that an item that is a pair, such as shoes that are different sizes should just be exchanged. I guess I should be thankful that I didn't use my credit card for the purchase so they could STEAL money by charging me twice. Congratulations Forever 21. You officially have the worst managers and customer service in the industry. Blue 4/12/11 Wow everyone is so frustrated with 21. Well I worked there seasonally (Lakewood) and while management could have been better I do want to address some concerns. As a cashier the whole "we can only give you a gift card" line is real! It sucks but we don't even have a "refund" option on the system forever 21 uses. I used to hate when people got mad over that because there's really nothing we can do! And it makes us feel bad because we don't make the rules ! I would have given everyone back their money if I could have but the return policy is listed at every cash register and cashiers literally can't give you back cash even if it is their mistake ! (I know it sucks). Also , we really can't take clothing off the mannequins !!! It's frustrating because even I wanted cute clothes off the mannequins !! It's a completely different department that dresses the mannequins and no one is allowed to take the clothes off/switch clothes besides the people hired to do so! Who aren't around during business hours. I'm not sure the name of that department but they are in charge of the entire "look" of the store so a cashier/manager/sale associate can't take them off! Not even for themselves! Overall everyone's concerns are valid I Judy hope I offered an explanation for what happened to some of you ! LA.live.love 4/12/11 F21 latest trend to their already infamous return/exch policy: WE RAN OUT OF CARDS AND CANNOT ISSUE STORE CREDIT, NOTHING WE CAN DO, COME BACK ANOTHER DAY -per Downey CA. I recently was given this gem of an excuse upon bringing back a sweater I purchased 4 days ago - still unworn, tags attached AND w/receipt. As an extra block, the credit cannot be applied to a prev issued card I had from months ago. Their solution: process exch trans for random same priced item in order to extend receipt 21 day period. Salma doening 4/17/11 I too got double charged today, I went back and they claimed that it didn't show up on their system. I literally showed my bank statement, still they claimed that they had to call corporate and that they would get back to me. It is unbelievable how ridiculous that is. How could they do that to their customers. We spend good money there. It's really unfair and really bad how they treat their customers. What was sad was that nonone wanted to take responsiblity for their mistake, it was like I did something wrong!!!!!!! I am really angry, and a gift certificate is unexeptable, I am looking into a class action lawsuit. This sort of thing has gone on too long and unnoticed!!! P. S. R. 4/19/11 The management at Forever 21 @ the Quakerbridge Mall in NJ is horrible. My daughter just got her drivers lisc. In NJ for the 1st year a young driver is not allowed on the road past 11pm. Only exception is if they are leaving a job and in that situation they need a note from their employer. Forever 21 refuses to give her a note even though they keep her there until 11pm. Her nasty supervisor gave her a note one time and commented "she is not obligated to write a note and not to ask again". Can't believe anyone could be that rude, nasty and LAZY!!! Also, my daughter's schedule is changed constantly. A few wks back she was scheduled to work, received a call not to come in, then an hour later called to come in, but different hours and then yet a 3rd call a little while later not to come in. What the hell kind of scheduling is that! Very unorganized!!!!!!!!!!!!!!!!! Can't wait for her to get another job and then my husband and I will be telling them to kiss our asses! Rachel KC 4/21/11 will be filing a comment on their website and BBB website. I wanted to buy a dress for my birthday and called aroudn to locatl stores and dress was not out on the floor yet or hadnt been shipped from warehouse...etc so i called to order online and i could get free shipping but i would not have received the dress in time so i paid 18.95 shipping charges to receive it in time. I got the dress last night and i tried it on and noticed 6 HUGE holes in it. I cant even wear it now and there is no time to return it and get a replacement shipped to me. I was depending on this dress and now i dont have anything to wear. WOW....reallly? Product SUCKS and customer service SUCKS. took them 10 mins just to answer the phone and then DIDNT SPEAK GOOD ENGLISH and then i couldnt even speak to a supervisor, they had to put a request in to do so. must get alot of problems if they have to that! HORRIBLE EXPERIENCE!!!!!!!! rich 4/8/11 my wife requested that i return 4 shirts that she had bought at full price. i went to the store to return the items 2 days later and voala!...the same shirts were on clearance. the clerk told me that she could only give me the clearance amount for the shirts which was about reduced from the original costs (35$ - 8$). according to the clerk adn manager there was nothing that could be done. i wonder if it's policy to place returns on "clearance"...i kept the shirts and donated them to the salvation army...this place is a joke. Remarie Dinogan 4/5/11 I recently visited one of their store at Plaza Bonita at Bonita California with my daughter. My daughter love this store.I dont know why, so I went with her, while waiting her did soe fitting I was waiting to their clearance rack and did not got a chance to fit the items I did bought the items knowing its okey because it is clearance anyway.The same day at night trying to fit and love it so removed the tag and the receipt just flew and noticed that all my items i got from clearance with clearance tag( red pen) with new clearance price was errouneously charge at reugular price. so I put back the items in my truck then waiting my next off day to return it because of in correct pricing. WHen I am returning it they said they cannot accept because it is clearance then I told them to reprice to clearance and they said it is regular.. They dont know how to handle the adjustment so they told me that they cannot do anything.. So disappointed with this store and I told my daughter not to go to that store beacause of the unprofessional andling of the complain and the erroneous of pricing .. In my thought it is deceitful to the public. Kalayah 3/30/11 On 3/30/2011 I visited the Forever 21 Store at NorthPark Mall in Dallas, Texas. I was with my daughter and we were entertaining our friends who are visiting from Atlanta, GA. First of all, several staff were on duty, however they were not assisting customers. Not one time did anyone ask us if we needed assistance with anything. They stood around talking and laughing near the registers. After we finished shopping we paid and left the store. I received a text from my bank saying that I had been charged twice from Forever 21, one for $21.95 (correct charge) and once for $72.36 (incorrect/not my charges). I went back into the store and told the cashier (asst mgr) what had happened. She was very rude and had seen the prior charge before mine in the system and swiped the card anyway. I wondered why she had asked for my credit card a second time after I had put it and my identification back in my wallet. Her excuse was computer problems, NOT USER ERROR!!!! I was livid. I had to call my bank and because of her incompetence in charging me, the charge was pending and could not be put back into my bank account. The charge will be on my acct for 3-5 business days and I also had to do a claim and be on hold with my bank for 20 minutes. Her attitude was foul. Not once did she say I made a mistake, not once did she apologize. Her name was Jacqueline Monreal. She seemed racist to me and it was all I could do to keep my friend from beating her down. She never apologized and kept mubbling under her breath to other workers. Very rude. I am also calling and sending a letter to their corporate office and I will never again shop at that location. The store manager on duty, Nadia, was very nice and she did apologize and understood my frustration. Anonymous 3/18/11 I work at Forever 21 and everything that I am reading is all stuff you should not be getting upset about, I've read alot of things about how you buy something then you want to return it and they wont let you or give your money back so let me explain to you our EXCHANGE POLICY: YOU HAVE 21 DAYS TO GET A STORE CREDIT OR EXCHANGE THERES NO MONEY BACK OR CREDIT CARD/DEBIT CARD REFUNDS AND MAKE SURE ITS WITHIN THE 21 DAYS WITH THE RECEIPT AND TAGS ATTACHED....Now the mannequin situation I know its crazy we wont sell you stuff thats on the mannequin but corporate tells us what must be on every mannequin and if our district manager ever happen to just walk in and see that its not how it should be we would be in alot of trouble more then you know BUT we will but things on hold for you so that if you really want it when we take it off we will call you. Now for the rudness I apologize for everyones attitude I cant really do anything about that and I am not going to defend them because they are wrong but not all of us are like that even when i have had a long day and my fair share of rude customers I still but a smile on my face and have a good attitude when talking to a customer but just keep in mind that a customer with a good attitude makes a big difference on employees. And I would also like to add I know forever 21 is a messs! hahaha but we try very hard to keep it under control trust me. Serenity Ford 3/18/11 Forever 21 is my favorite store, as a young nanny, I am able to buy fashionable clothes at affordable prices which I LOVE. However, yesterday, I was in te fitting room trying on a skirt, I went to step back and found my foot being STABBED by something, I looked down and saw that there was an inch long "sensor pin" stuck deep into my heel. It was difficult but I managed to pull the pin, nail out of my foot, causing me to bleed all over the dressing room floor. When I asked the chick working the dressing room, she simply threw a roll of toilet paper at me and smirked with a non caring " oh, sorry,,,". Finally, the manager, who was very apologetic came with a first aid kit all while apologizing over and over, I understand that this incident was an accident but the fact remains that if the employees had been doing their job, this wouldn't have happened, and the snobbibess I experienced was unneeded. I filed an incident report but really, the manager told me there was nothing they could do. The employees here suck, they're rude, dirty and snobby, the store isn't always in the best condition and the dressing rooms were kind of dirty. Now, I am having to get a tetanus shot, and I am trying to reach corporate who's "operator" is "currently unavailable". My experience yesterday was horrible. And I hope something is done with these incompetent employees. My foot is swollen and bruised and uncomfortable. How ridiculous!-- this incident took place at the Northridge Mall in Salinas, Ca A realist 3/20/11 It is interesting that people still think that "the customer is always right." Corporations have become so desperate for money that they allow customers to engage in obnoxious and abhorrent behavior that would never be tolerated in any other industry. As a former employee I know far too well the dangers of Forever 21. The employees are constantly stressed out, always being yelled at by customers who don't know how to read their receipts or the posted signage and the added burden of mgmt who is so stressed out by the District and upper management that they to snap at the employees. The company itself lacks communication and organization which filters down. Demands are constantly changing and expectations literally change every hour. While employees should not be rude and managers should be knowledgeable and proactive, some of the customers are so obnoxious and so rude that it calls for an equally appropriate response. As far as the policies- if you do not like them then you can pay twice the price at Urban or three times the price at Nordstrom's with the comforting thought that you can return your items if needed. Remember- You get what you pay for..... ANON 3/21/11 This job is a joke! You treat us like shit. You find the littlest things to get us fired. I was one of the best employees that does a great job at customer servicing and I'm getting fired for "job abandonment," when there's other employees that does that more than me. I actually was too sick to call in for two days and I was unknowingly schedule for a day I wasn't available due to school. FUCK FOREVER 21. That's all I have to say. Jacqueline Morrison 3/23/11 I love how the cashier charged my credit card twice for a dress that I bought and when I went back to the store to get my money refunded the assistant manager in the Louisville, KY St. Matthews named Danielle (female w/ dark hair) told me that I could not get cash back and I had to purchase an item which I did not even complain about BUT she said I had to wait in line to get the issue resolved. I said I was in a rush and I called the store before I came up there and they remembered that I had called and never mentioned on the phone that I wouldn’t get my cash back and I asked that question on the phone. The manager would not assist me and the employee standing in front of me opened her cash register and the manager said I had to go to the back of the line. She said other people have RETURNS. I said I do not have a return. I spent $175 at this store last night and you all messed up and charged me twice for the most expensive item that I purchased. I’m not complaining about getting cash back and I’m actually going to spend more because the two items I had in my hand cost more than what I was getting refunded. The manager still refused and said the back of the line is that way in a very rude tone. Then when I waited in line, the cashier took a girl who was not in line and started checking her out. She smiled at the male manager and he smiled back and shook his head. At that point I was furious and said are you serious?! The cashier gave me a nasty look. The manager who was a guy was very nice, but only until I asked what the assistant managers name was. I cannot believe this is how you all treat your customers when your employee makes a mistake. I did not even argue to get cash back. My receipt shows that I purchased the items at 8pm and the assistant manager said I could only get a refund if I came back that day. Well, I bought a lot of stuff so I didn’t check it until I got home and the mall was closed. I came back the very next day and went out of my way to get it taken care of even though this was not my fault and then I am told I have to wait in a 20min. line to get the issue resolved? When I asked if I could come back to get it taken care of the girl (assistant manager) said no you have to take care of it now. However, you must wait in line? Does this make any sense at all to anyone? I work in sales and when we mess up pricing for a physician’s office or do not deliver supplies on time then we try to do anything we can to keep that customer happy and make up for our mistake. I will never go back to Forever 21 now that I know the way you all treat your customers. Frank 3/15/11 I was hire by forever 21 at mission viejo mall ,I had never experience a such a night mare, at any employment , employees never get train or introduce to others, there are some many regulations , mo breaks, they make you wait to loose your break, they make you clock out at 12am and clock in back and work until 2 or 3 in the morning with out overtime even thought you have al ready work your 8 hrs, I think it is a abuse and unprofessionalism from the management . Keeping the employees working very late even if all others stores are close, It is sad that a store with much reputation keeps loosing customers for the poor management . mim 3/16/11 The managers in pentagon city forever 21 store are very raciest and more than 90% of workers are spanish people who can not even write, read and speak.... i love the store and everything but the higher level managers should come and see.Some times i doubt weather i am in USA or not, because how can such an abuse can be held by very raciest people in USA???? Horrified 3/11/11 When did Forever21 start hiring gay cross dressers as employee's!!! Really and they looked horrific. I do not have any issues with gay and cross dressers but I do when they look like they have not taken a shower and are wearing clothing that does not fit them and I would NEVER take myself or my kids in there again. susan 3/8/11 i just wish you would make shirts a little bigger then a b cup...tahnk -dd Ashlea. 3/10/11 I am an employee with the Forever 21 company, I showed up for my first shift at Forever 21 today and found myself to be victim of serious harassment. The female manager there was very rude and hostile towards me as soon as I arrived. I was not told during orientation that my nose piercing, a very small, hardly noticeable stud wasn't allowed - when prompted to take it out, I explained that I was not aware of the rule and agreed to take it out, doing so right then and there. I also was not informed that my employee ID was provided at the registers, so I had my phone (with my ID in it) with me to clock in because I have not yet memorized it. The manager told me that I wasn't allowed to have it on my person at all. I told her that I wasn't aware that the ID was at the registers and that is the reason that I had it, I agreed to put it away. When I went to put it away, she sent an employee into the back to walk me out of the store, informing me that I was being sent home. When I spoke to the manager, she told me that I had to go home because she didn't want me on the sales floor. I had done everything that she had asked of me, apologizing for not being aware of those two policies since I was not informed prior. She still refused to let me stay because my eyes were watering and she claimed that I was too emotional. Having recently moved to Oregon, I was not aware that I would have allergies here, thus my eyes were watering. I explained to her that it was because of allergies that my eyes were watering and not that I was being overly emotional. I expressed to her my frustrations because I was being told to go home for completely unfair reasons. She then proceeded to yell at me, degrading and disrespecting me, in the store in front of customers. I feel like I was being harassed and treated to very unfair treatment. I also feel like she was being very unprofessional, losing her temper and saying disrespectful things to me in front of customers. Although, I was keeping a completely calm and professional exterior. I have worked at Pac Sun, Hot Topic, Urban Vibe, Journeys, Kohl's, and Nordstrom's in the past, along with managing locally owned retail stores, and I have never once seen someone, a manager nonetheless, act so unprofessional. I have never encountered such unacceptable behavior throughout my 6+ years working retail. I have worked in Customer Service during my entire working career as well. If I had witnessed her behavior as a customer, I would have walked right out of the store. I have been shopping at Forever 21 for over 4 years and currently only own Forever 21 brand clothing. I have referred many new customers to the store and I have never had anything bad to say about the company. This experience with this manager has made me think twice about my love and passion for Forever 21, a store that I both have a great love and knowledge about. I feel that this behavior is unfair and unacceptable and I fear that my job may be at stake due to her callous attitude and terrible customer service skills. I do not feel that she should be in the management position that she is currently in if she handles situations like this so terribly unprofessional. I do not feel that she should be representing the Forever 21 company because she does not make a good representation of the company in any way. Is there anything that I can do about this? Lezlie 3/3/11 Went to the Tyson's Corner Mall location yesterday to shop for an outfit we'd seen on the Forever21 website. That store was a MESS! I kept thinking I was at Potomac Mills Outlet mall, but no, this is Tyson's Corner! Few staff spoke English, and the assistance we received in the fitting room area consisted of grunting and pointing. The fitting rooms were absolutely filthy. I watched as two latina girls pretended to be working on two adjacent racks of clothes, but they were really just standing there chatting with nothing in their hands and nothing being done. I know your stores are not "high-end" retail, but your corporate office must be aware that even teenage girls want a good customer experience. They want to be valued for spending their money, and a $20 top to a 17 year old may very well be equal in impact to the $80 dress at Ann Taylor to the 40 year old. Your store at Tysons Corner, VA needs to get its act together. American Eagle and Delias are right there and provide a much better shopping experience for the customer! We bought a complete outfit yesterday, but not from Forever21! Mellie 2/25/11 I ordered items 6 days ago and they haven't even processed the order yet! I called to make sure everything was correct just in case it was my fault and they didn't answer. I called back 3 times because every time i called i ended up getting hung up on. Im not a mean person what so ever so i couldn't get mad about that when they finally did answer but when someone actually did answer they said because of the high volume of orders recently it will take up to 10 days to even process the order!! and then another 5-10 days to ship!! I will never purchase anything from Forever21 again! its way way too much of a dang hassle! Jennie Staver 2/24/11 First of all the clothes are cheap and poorly made. So you rationalize that you are getting what you are paying for, trendy, cheap clothes. However, when you get home and discover a hole in a t-shirt or two weeks later a sweater comes apart at the seams you realize it is a waste of money. It is a waste because once you remove the tags or throw away the receipt, you cannot even exchange the crap for a new piece of crap! The exchange policy is terrible, really non-existent. There really is no return policy because you can only get store credit for more crap! My advice check out H&M, similar prices and clothes, and probabaly a better exchange/return policy! kate 2/21/11 omg...i got a shirt from forever 21 a few weeks ago and didn't notice that their security pin was still on my shirt. went to ask them to remove it and they refused to remove it because i didn't have the receipt. i told the manager if your security alarm was working correctly, it would have beep and i wouldn't have this problem. still she refused to remove it for me so i told her...next time then please f***ken make sure your employees are doing their job correctly. i was pissed and haven't shop there since. Lisa 2/15/11 Went to the store and purchased two bras. I was given a coupon for 30% off. Then when I went to the register the clerk told me that it automatically comes up with the discount in the computer. Neither person told me this was a final sale. Of course there is a problem with the bras. I went back to the store to exchange them and was told there was nothing to be done. I should have READ THE RECEIPT. Amazing, but you can't read the receipt UNTIL AFTER YOU MAKE THE PURCHASE!!!!! When I ask for a manager, aN assistant manager tells me that nothing can be done and she isn't going to risk her job (I'm sure she makes a bundle) making an exchange. When I ask for corporates number I am given a number that no one answers and amazing NO OPERATOR. I look up their number and call that. So as I write this I am listening to a recording for now 15 minutes and 13 seconds. They have the audacity to say thanks for waiting and that a customer service person will shortly be on the line. Remember the saying " you get what you pay for." CHEAP CLOTHES AND SHITTY SALES PEOPLE. Kate Newmeyer 2/18/11 o whom this may concern, I am a frequent shopper at forever 21 in Charlotte, North Carolina. I recently broke my foot and have not been out of the house in a while due to my mobility. The first chance that I was able to go shopping I went to Forever 21. On 2/16/11 I went and shopped at the location at the Carolina Place Park Mall in Charlotte, NC and I went to try on all my clothes in the dressing area and ask the women working if there was a dressing room with a chair. I have a walking boot on my right foot and in order for me to try on pants I need to be able to sit down because I can't balance or bear weight on my foot that much. She informed me that in fact no there was not a chair I could use and she apologized. Therefore, I was unable to try on any pants that day. I was frustrated and ready to leave the store, but this was my first shopping experience in months and I was not going to let that ruin my day. I went to cash out and spent $213.58, I purchased 12 items and none of them were pants. I informed Allison who was cashing me out that I was unable to buy pants that day due to the situation. She told me they could have gotten me a folding chair and she apologized for the incident. At that time I was expecting her to get a manger or someone that I could talk to, but instead she sent me on my way. I am in the customer service industry and I would never let my customer leave in that kind of a situation after she just bout over $200.00 from your store. I am very disappointed in the way this situation was handled and thought I should bring it to someones attention, in hopes that if another handicap person were to shop at Forever 21 they might have a different experience then I did. My receipt # is 0717-03-20195602. I shopped on 02/16/11 @ 2:01. My cashier was Allison her # is 1076554. The reason I am giving you all this information is so that you can look it up for yourself and know that this is not fabricated. You can even ask Allison and she can probably remember the situation as well. Unfortunately you lost me as a customer. TY 2/18/11 I give forever 21 a big zero!! There Tucson stores are the worst, from the dm sandy to the two store managers soko and Mona. They do absolutely nothing for the compay. On several ocassions I have seen the management being very rude to their employees and discussing write ups on the sales floor. The stores are very messy and none of the associates are helpful. Kyle Hogland 2/19/11 I like Forever 21. If your expectation is to have a really high end, or even somewhat close to it, then Forever 21 isn't for you. So it's just a matter of putting Forever 21 in it's right place. Forever 21 is for those that really like style, but are on a budget. You may have to be particular and careful with the clothing, since it isn't made to be very strong, but it's still worth it. You are paying mainly for creative direction. If you want cheap and durable, go get some Wranglers or Levis. Forever 21 takes high end style and gives it to you on a extremely low budget. Don't expect the world with this. They are working with what they have. I bought a pair of jeans and boots from them, and they are my favorite pick out of all of my clothes. anonymous 2/4/11 ii don't know what to say because this is all dumb! James 2/9/11 This place sucks and their return policy is crazy. I will never shop at Forever 21 again! Forever 21 Fan #1 1/17/11 I absolutely love Forever 21. This store has almost everything you need for any occasion. Customer service here is amazing, you get greeted before you even enter the store. I found the employees to be very helpful and even though the store is huge they knew exactly where everything was. I would definitely recommend this store to anyone in need of a good shopping experience. traumatized 1/19/11 my two sisters and i shop at forever 21 for anything and everything. my younger sister and i went in to the forever21 in the STONEBRIAR MALL in FRISCO, TX during a slow tuesday afternoon. a creepy looking older man was in there and was staring at us so we walked to another part of the store. there was an employee about 5 ft from us, and i was kneeling down to loosen a pair of shoes my sister was trying on and i notice this man getting close behind my sister and took a picture under her dress. i immediately got up and confronted him, while the employee just kept going on with what she was doing. i asked her if she worked there and to do something..she did nothing. she looked at me with a blank stare all while this man just walks right out and the employee went back to work. by the time i realized this employee was not going to be of any help in this serious and degrading situation, i left to get the man myself but he had vanished. she was of no assistance, did not contact mall security or anything. later after 30 minutes of trying to contact security ourselves, we went back to forever21 to make a complaint about the situation. we asked to speak to the manager, whom had not been informed of the situation. we simply wanted to know why there was no action taken on their behalf, and she had nothing but excuses for her employee, saying her employee "is just an accessory girl", giving us the run around, and contradicting herself. ultimately, she gave us the district managers # (AUDREY HUNT) whom did not answer or even return our phone call/voice mail. we got a corporate number ourselves, and we tried for 30 minutes to get in contact with a REAL person to talk to and we were constantly just being disconnected. i never ever imagined that such poor and horrible customer service could exist. Linda E. 1/27/11 COMPLIMENT! I have been shopping at Forever 21 for years now and have never been too impressed with their customer service. Recently, while shopping at Forever XXI at the Serramonte Center in Daly City, CA, their customer service has just blown me away! I’ve never been to any retail store where so many people greet you and all the employees are so willing to help, even if they look like they are extremely busy. One employee that really stands out to me is Rachel. I have been there several times and I always get her as my cashier and I couldn’t be any happier about it! She always knows exactly where everything is and her positive attitude always makes me leave with a smile. I believe this girl deserves to be recognized but it is almost impossible to find the corporate email! So readers before you completely give up on Forever 21, check this location out. All of the employees are fantastic! 1/1/11 I got a gift card for x-mas, I kid u not, I have been tryn to call for the past 3 hrs. to get my balance!!! The phn. has disconnected on me twice!! First of all, there is not a number on the card to even call!! U have to go search on-line for that!! And like any "normal" business there is NO WAY to check ur balance on-line!!! I am speechless, "how in the world does a business operate this way?!" These people cud care LESS about pleasing their customers. They just want ur money and to get you out of their face asap!! If u continue to give it to them, well, it becomes "ur stupidity." I will NEVER shop in ANY of their stores after readn the comments and complaints!!! I work hard for my money and it will go in the hands of sumone who appreciates!! This "So called" company shud be very ashamed of themselves and it's like they dont even care!!! When will we see a change?!! Sum improvement?! Pissed off Customer 1/6/11 I had shopped at this store for Christmas...I will NEVER EVER shop at this store again. Like others I have had a very bad experience with the sales people and managers. I had purchased a coat that was on sale and paid by debt card. When I left the store and got home, I notice on my receipt that the sales person had charged me the sale price as well the original price. I called the manager and told her the situation and she had said that she can give me a store credit. Why should I get a store credit when it wasn't my fault and I wasn't returning anything. They would not credit my debit card so now I am in a dispute with the bank to stop payment. I later spoke with another manager whom at the time was leaving the company and she told me that they can credit my card but they will not and that Forever 21 is a rip off store who takes your money any way they can. I will be filing this store with the Better Business Bureau and I have also told many people of my experience and to stay away from this store!!!! FOREVER 21 SHOULD BE PUT OUT OF BUSINESS FOR RIPPING PEOPLE OFF AROUND THE WORLD. A. Brown 1/8/11 I purchased a few items at Forever 21 in Fairfield, CA. I ended up having to EXCHANGE one of the jackets I purchased. When I was helped at the counter, they weren't all that nice. But my major concern was the fact that, I apparently, purchased it on sale. And instead of them doing an EVEN EXCHANGE,(WITH RECEIPT IN HAND)!!! they charged me $3.55 to exchange it, (the dollar is amount is not the point). Ultimately I no longer got the sale price. They said I no longer get the sale price because the sale is over!! WHAT THE HECK!!!! I don't get it at all. I called back and talk to Grace and she was willing to give me the money back. I tried catching her one day and she wasn't there. But her co-workers/manager would not assist me and told me to come back at 4:00 when Grace would be there. This was 12 in the afternoon!! I had other stuff to do. They said since she was the one that said she would do it, I needed to talk to her. Forever 21 is a lousy business!! What if I had purchased a gift that was on sale for someone else and they wanted to exchange it. They would have to pay the difference to get another size???? Crazy!! kelly 1/11/11 I went to the store in Montebello CA on 1/09/2011 I purchase a kit top there price 14.70$ The guy Michael was a chasier on that day. I bought 11 items. I believe he punch in one of the item number without a tag. I did not notice it until i got home try on that particular item a gain did not like it.. the very next day i went back i asked for a returned with the original recipt. the cashire was alrite but the store manager is very rude. All she said is without the tag on there is nothing they can do. I don think that is a way to handle the situation. The store manager should have more knowledge than that. She did not think it was her false that did not train employee rite. what she told me is " Michael is the top chasire over at forever Motebello CA, he could not make mistake like that. He would have given a writen tag if there was not any tag on. Forever always been my favorite store to shop at but i don think they hired the rite person to work. The store manager at montebello CA doe not have the knowledge to be in that posittion.. I feel so sad not because i lost that money, it s because the rudeness that they treated me and poor poor very poor knowlegde of the that store manager. Forever 21 is pretty known store they should not cheated their customer like that. we are your customer, try to work with us not argue with us like that.... because of that experiences make me discourage to go back to forever21. THEIR CUSTOMERS IS ALWAYS WRONG... THEIR CAHSIR IS ALWAYS RITE........ THAT IS A REALLY POOR STATEMENT THAT THEY MADE... .... Does it really matter? 12/28/10 *Rocklin, CA / Galleria Mall* DO NOT WAIST YOUR MONEY OR TIME THAT THAT STORE. They employ 18-year-old air heads as Managers who twist their hair with their fingers. First, I was asked to leave the store because they were not opened but the doors were unlocked. There were other customers in the store, only me and my husband were asked to leave. BTW--we are Hispanics. Returned 30 minutes later and my husband, who was waiting for me was told "there is a sports bar he could sit at" while he waited for me to exchange a garmet. The store had 1 chair in the fitting rooms and no place for him to sit. I told him to wait where he was until I returned a blouse (with tags and receipt) which I paid cash for on 12/4/10. The Bimbette Manager rang up a gift card and handed me back my receipt. I told her I don't shop at the store, she shrugged her shoulders and told me I get store credit. I asked how long the card was good for and get this she replied "forever". Now that's an awefully, long time and sure that place will be out of business in no time. ThenI asked to exchange a $7 black change purse for a different color which was a Christmas gift and rudely told NO! Why, I asked. Because item had no tag. No really, why I asked, it was a Christmas gift. So I tossed the gift in Forever 21 in the trash behind the counter so the $8.25/hour Manager could see me. I wrote Corporate Headquarters in Los Angeles, CA to complain of the unprofessional retail service I received because I thought I was discriminated against and returned the gift card to them. I warned all friends to stay away from the place because I will not give my money to a store like that -- Not today or Forever :) mmf 12/27/10 Las Vegas store in Fashion Show Mall had all dressing rooms but one blocked off. Line for dressing room had over 30 people in it. Ridiculous. Went to check out and cash registers closed. What was open had over 40 people in the line. Nothing is worth that mess. This was the worst run store I have ever sween in my life. I would say they had a teenager running the store, but I would hate to insult the teens out there. Shanna 12/27/10 I just took back a few Christmas items. 1 piece of broken jewelry(with no receipt) to Claire's. Exhanged it with no questions asked. A torn tank from Aeropostale - exchanged no questions asked. A special order Cricut from Joannes (with receipt that said no refunds for special order) returned with nop problems. I tried to EXCHANGE 2 gold rings for silver at FOREVER 21 and was told NOOOO and very rudely told NOOO. Not again. Pity to lose customers over maybe $10 exchange! gymnast 12/22/10 I have to take my dads credit card to buy my clothes, he is a heart surgeon and has discounts all around the mall. Forever 21 never let's me buy anything with his card. I show them my last name and it matches my dads. Pretty sure im not going to steal someones credit card. Forever 21 employees are so rude and do not help at all. Kamala 12/23/10 RE: PURCHASE MADE ON 12/23/2010 RECEIPT#: 0362-13-10011104 CASHIER: ANA GABRIELA 703908 I was attempting to make a purchase and noticed an unknown gentleman standing directly next to me. I then asked him "why are you standing next to me why I am tryiing to conduct my purchase." The cashier is still telling me to enter my pin nimber while this unknown gentleman is standing next to me. I refrused until he moved. But the cashier made me look like I was causing trouble, but all I was doing was protecting my identity and my credit card numer and pin number. When I was leaving the register she then apologized to the unknown gentleman. She never apologized to me. She never told him to remove himself. I am a customer of Forver21 and she made me feel very uncomfortable. The cashier need to be taught better customer service. This treatment has left a bad taste in my mouth and I will mot be shopping in your store if this is the way that your employees treat customers. The only reason that I did not contact the manager is because I was on my lunch break and it was during the Christmas rush. Thanks in advance Kamala John 12/18/10 TERRIBLE WAY TO TREAT EMPLOYEES! My 20 year old daughter is working for forever 21 over the holiday break from college. 2 days ago(Thursday), a close relative passed away. When my daughter advised her "manager" that she would need to take Sunday and Monday off in order to attend the funeral-which is 230 miles from home-the manager gave her a list of employees to ask to cover her shift and that if she couldn't find someone, she would have to skip the funeral and work or face being fired. I own my own company and when one of my 100 plus employees calls to tell me that they have suffered a death in their family, my only question is, "how can I help?" Forever 21, IS THIS SERIOUSLY HOW YOU TRAIN YOUR MANAGERS TO MANAGE?? You have got to be kidding me. From what I have read on this site, you will be finished soon if you continue to treat people this way. We will see what happens on Tuesday and see if my daughter is indeed terminated. . Should she be terminated, I will be talking to everyone I know about this story, starting with my friends at the local TV station. dottie 12/3/10 A beautiful new Forever 21 store opened one week ago in the Freehold, NJ mall. I went with the intention of purchasing Christmas gifts for my granddaughter (she had provided me with a comprehensive list). The store manager, Linda, was rude, not at all helpful, and had an attitude typical of a teenager. This was my first and last shopping experience with Forever 21. GAP here I come! Bunny K-Vitale 12/3/10 I do love your store and shop at the Burbank Media Center store for most of my wardrobe. However, I would like to make a suggestion. I am a legal transcriptionist working in downtown Los Angeles (8th and Figueroa) with my office next to 7th & Fig Mall. This mall has many vacancies (numerous high-end store closings in past year). I think it would be a great and lucrative location for a Forever 21 store. There is a huge young clerical workforce, a large amount of foot traffic, tourists, etc. It is a great location and easily accessible. It was recently confirmed that Target and Trader Joe's would soon be opening stores at this location. I can be reached by email at bunny.vitale@chartisinsurance.com, phone 213/689-3625. I hope to hear that Forever 21 will soon be opening a store at this location!!! kristey 12/3/10 EARLIER TODAY I WAS AT THE FOREVER 21 AT HANES MALL IN WINTSON SALEM, NORTH CAROLINA. not even a week ago, i purchased a pair of black dress pants. After the second time wearing the pants, i realized there was a huge hole in the crotch of the pants. So before work today, i went into the store to see if i could possibly just exchange the pants with the hole for the SAME exact pair of pants i had purchased. As SOON as i talked to her, she told me there was 'nothing' she could do for me and recommended me to go get my pants sewn up and the tailor. After waiting about 5 more minutes, i went up to the girl who i remember rang me up when i bought the pants. she told me she remembered throwing away my receipt. being that she had TOLD THEM SHE RANG ME OUT FOR THE PANTS NOT EVEN A WEEK AGO, they told her to notify me they could not do anything for me still. After asking 2 different associates if i could speak to a manager, they sent me to a visual manager who was talking and standing next to the woman who insisted to tell me that nothing could be done. After trying to explain the scenario to manager they directed me to, the woman TIFFANY who I had problems with interrupted me talking to the other woman and INSISTED TO LET ME KNOW I COULD NOT EXCHANGE NOR GET MY MONEY BACK and to leave the store. The woman explains she doesn't want to "deal with it". SO i got pushed to the side ONCE AGAIN. After all the frustration, I asked if I could speak to the store manger. The woman then has the AUDACITY to tell me that she was who i needed to talk to. ( turns out, she was only the visual manger). I asked her when the store manager was possibly available so i could speak to her. She replied that she was " not able to give out her managers schedule." At this point i was fed up with the woman that I asked her name so i could take her disrespect up with her boss. She told me she was not able to give out her name and that it was " not my buisness". i THEN ASK FOR CUSTOMER SERIVCES NUMBER. SHE TELLS ME THEY DO NOT HAVE A CUSTOMER SERVICE NUMBER. ( ALL 4 YEARS AND 5 RETAIL STORES I HAVE WORKED AT, HAVE ALWAYS HAD A CUSTOMER SERVICE NUMBER. So she lies to my face once again and Jill 12/7/10 I found a small bag that was marked 80 cents. When I went to purchase the item the sales person nicely told me it was actually mismarked and that it should be $3.80. I asked if she could give it to me for the 80 cent since it had clearly not been tampered with and was just mismarked. She asked the mgr. and Kristy at Tuttle Mall in Columbus, OH rudely told me NO! She was very matter of fact and RUDE! The sales person was, on the other hand, very nice and apologetic. Next I tried calling customer service at 213-741-5100, got to the promts...hit 1, then 2 and it magically hung up on me three times. What ever happened to the customer is always right? I am DONE with this store!!! Jeanine crawford 12/5/10 On December 2, 2010 I shopped at the Forever 21 located on Kingston Pike in Knoxville TN. They had several racks with sale prices listed at the top. One being a rack of scarves with the price of $5.99. I chose many scarves along with several other items. When I went up to pay, the clerk proceeded to me the company's return policy. I understood the policy and proceeded to check out. The first problem with the check out procedure is that you are unable to see the price that items are ringing up at. After I was given the total (which I knew was higher than it should have been) I asked the clerk if the scarves had rang up at the sales price. I had swiped my debit card at this time, but had not completed the transaction. The clerk stated to go ahead and hit the green button and she would be able to look at the receipt. Which I did. She then told me the scarves at rang up at $9.99. She then asked another clerk about the price....who then stated that the sign read $5.99 and up (in very fine print). I felt this type of pricing was sneaky and misleading. Told the clerk that I did not want the scarves at that price. Guess what?????? Since I had hit the green button (so that she could see the receipt) they COULD NOT give a refund, ONLY STORE CREDIT. My daughter shops quite often at this store location, as well as Forever21.com. This is poor business practice. I plan to report your business practices to the BBB, Consumer Fraud Agency and the Federal Trade Commission. Your customers should be able to see what price their items are ringing up at. As well as training your employees how no properly verify prices BEFORE the transaction is complete. Lori 12/7/10 I placed an order online a week ago, and still haven't received a shipping confirmation email. I've tried calling customer service, and I cant get through, I'm always disconnected. I've sent multiple of emails also. Went to buy 12/14/10 Charles Towne Center, Waldorf, MD When we entered the shop it was chaotic. The store had some really cute things and seemed to have a setup in mind that was never quite was fulfilled. The sales associate that helped me was named Bianca and she was very pleasant and helpful. The store manager was trying on shoes and boots adn trying to decide if they were comfortable or not. She was supposed to be working the cash register but was concentrating more on the shoes and talking to the associate manager. When she came to the counter she reached for the clothes and just started punching buttons. She never made eye contact or addressed me in any way. Then she saw a girl behind me that she knew and instead of waiting until the girl's turn at the counter she started having a conversation with her over my head. Then she says "put in your pin and punch the green button twice". That was all she said to be during the entire transaction. As I was leaving the counter I told her of her rudeness and she said "Well I am sorry - I am not a rude person" and she still never looked at me. Customer service suffers at this store! Will never go back. Cathy, Antelope Valley CA 12/10/10 I recently went into the store in the Palmdale mall. My granddaughters like to shop there because they can stretch their shopping dollars. I appreciate the low prices, although one does need to plow through lots of junky clothing to find appropriate clothing. Not sure if all the stores are as haphazard and crammed as the Palmdale one. There is NO way to find anything as there is minimal organization of types of clothing. I, too, have been charged twice during a transaction, and was given a store credit, rather than even my card being credited. This is apparently common practice in Forever 21, so I suggest you be vigilant while you are being rung up. Seems to be a corporate policy almost, to overcharge, then to ensure that they benefit financially from their "error"...sleazy business practices. My chief complaint, the one that sent me looking for this site, is that although I am offended by the earsplitting volume of the music in the store, I find that par for the course at Hollister and Tilly's and Aeropostle. What I DO NOT hear in those other stores is the F--- word in the songs, as I did at the Palmdale store. I complained, but have no confidence that I was heard. I am offended by that kind of lyric. Oh, by the way, I was shopping for CHRISTMAS, and am offended that there is NO mention of Christmas in the store. HELLO, we are spending $$ for CHRISTMAS, and Hannakuh and Kwanza, not generic holidays. Feel free to honor your customers by mentioning our important holidays by name. I am teaching my granddaughters that there are things more important than finding the cheapest bargains, and if a store violates our values we will not shop there. Casey 12/9/10 I went into Forever 21 to purchase a pair of gloves and, as expected, ended up finding even more merchandise I liked. It all added up to be $66.40. While processing my debit card, their computer systems went down. The transaction was pending through the bank and I was told the charge would most likely drop off my account, because it wasn't showing in their sale log and to come back in if I was charged to pick up my merchandise. I did that. I was told to "wait until Monday" even though my bank statement clearly shows the charge as cleared. I am giving them the benefit of the doubt until Monday. If they do not keep their word, I will be disputing the original charge and they will have lost a customer. I work in customer service and I understand things being out of the managers' control, but you also have to ensure that your customers are not frustrated with services. This is not the case for Forever 21. Barbara 12/9/10 No Stars. I just put 1 because system would not take less. I went to Forever 21 in Victorville Ca. Used my debit card for a purchase. Amount was charged/approved but no receipt printed. Clerk knew amount was approved, but because there was no receipt, I couldn't get merchandise. I spoke with a so-called CD Manager(Paul E) and he said because no receipt printed, I would not be able to get my merchandise. I checked with my bank while I was in the store and was told that the amount that I debited to my account was pending and the charge went through. The CD Manager said he was aware of a glitch in the system, but just wait until transaction goes through my bank. He told me to make a copy of my bank statement and they would give me my monies back. Keep in mind, I have no receipt and no proof that I don't have the merchandise. I tried to call their so called Corporate Office and I also tried to speak to a Manager at their store and got the run around. The person(Steven) who answered the phone said manager was busy, but he would see if he could get them. Instead, he put a person on the phone who said they were a CD Manager and the Manager was out. They may not care if we don't shop at their store, but word of mouth can be a killer. Cindi mother of 4 12/9/10 Great concept, Cheap, Cheap, Cheap... But if it doesn't fit, do not expect to return it for credit other than in store...OH, Any type of accessories... absolutely no returns, or as the manager stated in a cold and abrupt manor, "I thought I told you no returns on accessories"! My first visit, was to the fab. down town Denver store. I had just had back surgery, my arms were full, I could barely stand, and the grungy looking boy, offered no help after I asked for it. He then proceeded to take off and giggle with another store employee. I looked around and realized there was absolutely NO customer service at all! My second trip was to exchange sizes. Since I only get to down town Denver once a month, I was told, OOPS! No exchanges after 21 days! OK, the girl did it just that once for me, and I had a fabulous girl help me spend 200.00 in Christmas gifts. When I got home to Littleton, I realized one of the shirts had a snag, and my sister in Idaho would not be able to return her gifts if they did not fit because there are no stores near her. So, off I go to SW Plaza Mall in Littleton, Co. to make exchanges, where I found the store a wreck, the manager a bitch, whom told me they were too buys to help me, as she yelled at her employee whom offered to help me, "NO-YOUR A CASHIER TONIGHT, AND I AM BUSY" Wow!!! Every stitch of merchandise was snagged, ripped, or on the floor, My hands were full, I needed help finding and exchanging, and not once did an employee say, "how are you doing, let me help you"! As a matter of fact, a young girl was drug by the arm to my side by the manager as she stated, "she can help you for a little bit" and after a little bit, she vanished. I eventually found a cute outfit for higher quality an less $ at Dillards. I then went back to Forever 21 and attempted to exchange a piece of jewelry. This is when the manager yelled at me about returns...(but I was just exchanging it, why did she yell). At that time I looked her straight in the eye, and stated, "Boy, you a really a Bitch, aren't you". At that point she stated, "You want to call me that again? I'll call security". I only laughed at her and stated, Your disposition in poor, you have no manors or people skills. I then thanked the young girl ringing up the in store credit when the girl stated, "I am so sorry". At that time the manager twisted her head around and yelled, "Do not apologize to her"! Wow!!! Ok, so this morning, my neighbor stated, "I tried to call and warn you about that store because I was there last night and had the same problems." She also went on to say how bad she felt that I had spent so much money in Denver at forever 21 and there was no refunding"... Oh well, I will give my 23 year old the in store credit for christmas, and NEVER EVER EVER SHOP THERE FOR GIFTS AGAIN.....NEVER! carla 12/9/10 I will never shop here again. It was my first and last purchase. I bought a dress and all that was mentioned about there "return policy" was that you only had 21 days with a receipt to return. I decided i didn't like the dress and went to return it. That's when they decided to inform me that i can only get store credit or an even exchange. I WAS LIVID. NEVER AGAIN WILL THEY GET ANYMORE OF MY MONEY. Dana, Hartford, Ct 12/6/10 Forever 21 Corporation needs to take time/money to properly train the employees who are supposed to be Managers. The 'Managers' of the store are there to 'MANAGE' the store and its employees, hence the name 'Manager'. They do not know how to manage, schedule or interract with their employees. LIZ 12/2/10 I WAS SHOPPING TODAY FOR OUR CHRISTMAS/NEW YEAR'S EVE CRUISE AT WEST COUNTY MALL IN ST LOUIS MO. AS I WAS WALKING BY FOREVER 21 I NOTICED A PAIR OF BLACK WEDGE SHOES ON THE MANNEQUIN IN THE WINDOW. I SEARCHED FOR 20 MINUTES FOR THE SHOES, NOT BEING ABLE TO FIND A STORE EMPLOYEE BECAUSE THEY WERE ALL INVOLVED IN PERSONAL CONVERSATIONS AND NOT ASSISTING THE HOLIDAY SHOPPERS, I ASKED TO SPEAK WITH THE STORE MANAGER (WHO WAS ALSO INVOLVED IN A PERSONAL CONVERSATION. SHE TOLD ME " I COULD NOT HAVE THOSE SHOES", SHE SAID IT'S CORPORATES DECISION WHAT CLOTHES/SHOES ARE ON THE MANNEQUIN. .......WHAT TYPE OF OPERATION HIRES SUCH UN-EDUCATED IDIOT TO MANAGE A STORE AND YET THEY ARE NOT EVEN ABLE TO MAKE A DECISION TO SELL -----A CUSTOMER-----THE PAIR OF SHOES WHICH THEY ARE WANTING?????? PLEASE TELL ME-------BUT THAT'S THE REASON I DON'T SHOP AT FOREVER 21........THEY DON'T CARE ABOUT CUSTOMER SERVICE....THEY SEEL CHEEEEEEEEEEEEEEEEEAP CLOTHES TO PEOPLE THAT CAN NOT AFFORD ANYTHING ELSE........SO SAD. Fabienne Louis 12/1/10 I placed an order with forever 21 online and had never had a problem with it before this instance. My dress never arrived and I was never compensated for it nor did I ever get the dress. I was and still am deeply disappointed. I have yet to be adressed with the issue and it has been since july. tunzen 11/23/10 I also have been double charged and we are now into the fourth day and I cannot get any help. I spent quite a lot of money and was advised "oops" and that I have to come in and fill out paperwork. I could not believe this because I have a credit machine in the medical office I manage and as a manager,I can credit what is necessary. After reading all the above comments I am really nervous as no one seems to care. It seems the Forever 21 staff have not been trained in any sort of capacity, and are not stupid, just know nothing about good customer service. Okay, some are stupid, but my mother always told me never to call someone stupid. Oh, well! Managers seem to be just as ill informed or non informed and it is always fine when you are shopping or spending a lot of money, but if you truly need any help, no one steps up to the plate to accept responsibility. This is very unfortunate because their clothes are very cute, but heck, we can easily just not go. Good Customer Service does not reside at any Forever 21 store! candlelove, ny 11/26/10 I was on vacation in Orlando Florida in June 2010, when I purchase some things at forever 21. The machines were having trouble and the cashier swiped my card and said that the transaction didn't go through so she swiped it again. When I returned from vacation and checked my statement I was charged twice. I spoke to several store managers and sent the receipt along with transaction # and my bank statement I was told they would return my call, I am still waiting this is the end of November. I will call now to the corporate office, if I do not get results I will be writing BBB. leighton 11/18/10 This store has the worst customer service I've ever come across. I've visited this store in four different states and even another country. Is it in their employee handbook to be as rude and helpless as possible? I love the prices of the store, but sometimes it is not worth the stress. I'd rather pay a little more, and have a unlimited return policy and amazing customer service (nordstroms) rebecca 11/19/10 I think i would give forever 21 a ---0 that would be a more appropriate rating for the poorest customer service skills.To all Calgarians DO NOT SHOP THERE that is all I can warn the public about. Regards Stephanie 11/13/10 I hate forever 21. i loved their clothes for the most part, but the people are always terrible! i was shopping at their store and found a dress, and i went up to the counter to put it on hold because i wasnt sure if i should get it or not and if had enough money for it..since there was a line the cashier convinced me not to wait and to just buy it right then, so i stopped thinking about it and gave in, EVEN though i told her i wasnt sure if i should because i didnt have a reason to wear it. Well i walked out of line and went to check my account balance on my phone and saw that i didnt have enough so i didnt even leave the store yet and it was withing minutes i got back into line and asked if i could have my transaction voided or anything, i started to cry because i felt sick about it, i just made an honest mistake on impulse and immediately tried to fix it and they were so mean. they told me absolutely there was nothing they could do, they could only give me an email, not even a number to call..and told me that if i knew i had other things to pay for then i shouldnt even have been in their store. Michelle 11/8/10 My experiene with Forever 21 is not good. I take my teen daughters to the Cumberland Mall store in Atlanta, GA and I am sick of going in there and seeing the manager's underwear. I have complained about this before and the DM either doesn't care or is afraid of him. It is unprofessional for anyone to show there underwear in the workplace, especially the manager. STOp it!!!! CHE 11/2/10 i WISH THERE WILL BE AN ALSO "VERY BAD" RATE ON YOUR QUESTIONAIRES ........ OR hOW ABT THIEFS !!!!!???....... UNBELIEVABLE!! IN THE MIDDLE OF THE BEAUTIFUL DIGNIFIED HORTON PLAZA SHOPPING CENTER , I LEFT MY WALLET ON THE COUNTER , AN EMPLOEE TOOK IT AND .........."TRY TO FIND ME ( ? ) IN A 5 FLOOR PARKING LOT ( ?).EVEN LOOK INTO MY WALET FOUND MY BUSSINESS CARD , CALLED MY NR ,RETURNED THE WALLET TO HIS SUPERVISDOR , BUT BY THAT TIME ( THE WALLET NEVER LEAVING THEIR HANDS, 3 OF THEM !! ) ALL MY CASH ($ 140 SOMETHING ) WAS "REMOVED " BY "IMMAGINARY " HANDS . THE EMPLOEE DECIDED TO GO HOME AFTER THAT. 11/2/10 My daughter got offered the postion over the phone on a Thursday night after going for an interview that day and was very excited as I stood there listening to her talk to the manager over the phone. They told her to call over the weeked and they would give her the scheduled and when new employee orientation would be next week. She called Saturday and the manager told her sorry but we decided not to hire you. We need someone who can work closing hours. I am a HR Specialist and out of repsect for my daughter who did not want to me to call the store I was very upset that they could get away with this. Forever 21 is just waiting for someone to start a lawsuite. They have managers who have no experience in the Employment Law makeing offers and interviewing. I have nothing good to say about the store. Concern Citizern 10/30/10 I have a Family Member who work at Foever 21 located in Washington State. I was told the employee's schedule is never out on a timely manner. Therefore, the employees are not always sure when they are scheduled to work. If, a phone call is made to ask when are they scheduled to work, due to the store manager not putting the schedule out on time for the week. It is told they have to come in and find out if they are scheduled that day. I have been in the Corporate world 40 years and never heard or experienced that type of Management. Management and Employee Training is very important for a Company to have. Therefore, each individual is following the policy in which is required from a Corporate Office. morgan 10/22/10 I accidently put the wrong shipping adress on my online order at forever21, and they cant even do anything about it? I cant cancel an order, I cant change my order in any way, and to top it off their phone number is disconnected? This is not right at all. Diane 10/17/10 I recently was hired at forever 21 at a new store opening in Florida and thought it would b a great part time (fun) job! What a mistake! First you feel like your in a prison your watched 24 7 they treat you like your a herd of cattle! I have many years of retail experience and have never been treated or talked to the way they did! For 8.50 an hour what a joke! I will never shop there again! Wake up 21 your not all that! Alina 10/1/10 Not sure where they find the rudest people to work for them but the experience I had with a supposed manager was unwarranted and will NEVER tolerate that kind of behavior from anyone much less from a retail store when the competition is wide open. WILL NEVER SHOP AT FOREVER 21! In this day and age with the social networking can really hurt a business because get this PEOPLE LISTEN... So be careful Forever 21...Bigger and better have come and gone... In the end "karma" comes back... kait 9/24/10 like kerry i went in to forever 21 and was charged 2 times for an item and caught it befor i even got to the car and just like her was told i could not have the money back or have it put back in to my account!!!! Yes they pulled the gift card lie!!!I was shocked the hard earned money i work for that is mine and i cant have it?!! I guess what topped it off is that it was charged 2 times and there mistake and they treated me like crap.....it was the first time i had been in in a long time and now i remember why!!!Felt like i was in a Ross look alike store!!! Stephanie Corcoran 9/23/10 I went to Forever 21 and bought a $13.00 shirt, when i got home i did not like it and wanted to return it. Unfortunatley i lost my receipt but the tags were still on it, i took it back where i purchased it from and was told i could nothing without my receipt. Even though it clearly had not been worn nor damaged and still had the tags on it mind you they would do nothing, no store credit or even exchange it. its not like this co. is some high end store and their $13.00 shirt is going to make a difference. They are a very rude company and i will never in my life shop there again and i will tell anyone and everyone i know to beware of this company cause after my experience and reading whats on this site it sounds like forever 21 just likes to RIP PEOPLE OFF..... kerry 8/15/10 Forever 21 charged me twice for a skirt but it wasn't caught until the transaction was complete on my DEBT card. The clerk then called a manager who said she could NOT refund my money in any other way than a gift card. So they double charge me, their mistake (i hadn't even left the counter when it was caught) and refuse to refund my money that they have essentialy stolen. Can you imagine how much money they make by just telling a few of the clerks to overcharge every other customer the issue a "gift card" as refund to those who catch it of course, for the stores own mistake? unbelievable. Marisol Perez / Email-marisol964@aol.com 7/13/10 i went to shop there on 7-12-2010 my receipt#3510-09-10050513 cashier Taylor#1040814 i believe she is a manager there i had to wait in line for fitting room for about 20 min. because there was only 1 fitting room it was about 8:36pm i finally tried on the clothes came out people were so frustrated for waiting in line what ever they had in their hand they put down n left the store finally i go pay 1 register open about 20 people in line i walk all the way to the other side of the store n find the manager Taylor and i explained what is going on she's like theres nothing i can do were short on people n laughed i told her she can stop reading applications and let people no theres a second register open at least. every one else is putting close away but she's behind register reading something that maybe could of waited i paid for my stuff I WALKED OVER TO THE OTHER REGISTER N. TOLD CUSTOMERS THERE WAS A SECOND REGISTER OPEN THEY THANKED ME FOR LETING THEM NO I DONT NO WHY SHE COULDN'T MAKE An ANNOUNCEMENT ON THE LOWED SPEAKER store#326 lakewood center mall Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11     Write A Review For Forever 21, Inc Corporate Headquarters Note: This is not to be used to contact Forever 21, Inc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Forever 21, Inc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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