45 Reviews For Firehouse Subs Headquarters & Corporate Office

We went to a Firehouse Subs for the first time today. It was a great experience. We went to the one in Lake Worth Texas. This was one of the best subs I have ever eaten. It beats Subway hands down! I put part of mine in the fridge so I could eat it later. It was great cold. You have scored a hit on this one. You are a 10 in my books.

policy question

Hi iam sorry I will follow your policy I do have a nice boss so thanks

Hair

I came to the Firehouse Subs, in Little Rock, Ar. I notice that none of the women fixing the sandwiches had hairnets or hats on. I think everyone with hair should be required to have some type of protection on their head.

Store 855

My family and I go to the Firehouse at Fayette Mall in Lexington, Ky. We have been going there a least once a week since they opened and they have a manager there, Emily. She is awesome. If there is ever a problem she will just fix it no questions ask. She is all about the customers and keepi g them happy. I read all these reviews and it sounds like to me that these stores need a Emily badly. The people who run that store she be very thankful for her.

Terrible Store

The Viewmont location in Hickory, North Carolina is awful. They never answer the phone in order to call in a pick up order, and this store can't be ordered from online either. They when you go in to order, it always takes 15-20 minutes for it to be ready. When I tell them I've been calling in for the last hour to make an order, the response is always, "sorry, our phones have been messed up."

Store #00183

I just received the most awful customer service and this store and felt someone should know. A mumbled "Welcome to Firehouse" and having my sandwich slung in my direction left me with a sour taste.

poor service

I went to firehouse sub location in Jacksonville, AR on Aug 5th about 12:30 pm. Right off Hwy 67/167. I ordered a chef salad. When I got to the table I noticed they didn't give me any salad dressing, which I had ordered. Then I noticed when I got back to the table they had given me a spoon to eat with. When I went back to the counter they said they were out of forks. I went back to the table and they had not put any meat on my salad, which I had ordered. So I took it back and got a refund. Then I decided before I left the resturant I would go to the restroom. No soap in the ladies restroom, when I came out of the resturant the ladies behind the counter were now sweeping the floor and cleaning the tables, you know they had no soap to wash there hands with. Terrible, Terrible lunch for me.

your sandwiches are too pricey. Not enough meat on them for the price. taste the bread. Didnt even taste the cheese. Wont go back.

Lakewood, Colorado loation

Exceptional service especially by Tyler, sis are always amazing and Tyler went above and beyond my expectations and even helped me to my car. Really friendly service always but Tyler ( the tall guy) was really awesome! Thank you for hiring him

MOLDY SUB!!!!!

I was so Disgusted when I realized l had been eating a MOLDY SUB from the location on Center st in Pasadena TX. I had already eaten one half of the sub when by total faith the second half slipped out of my hand, on to my plate upside down reveling that the bottom of my sub had splotches of mold!! I went back up to the store, showed them my sandwich and got my money back, but that just doesn't please me seeing how I had already consumed half a moldy sub.

Fire house subs in jacksonville ark

My first time to a fire house sub was very disappointing i was not welcomed the store it was mess trash coming out of the trash cans there where 6 people working or should say standing around the manager was rude when i asked can someone take my order if i recall his name tag said derek diller he huffed and puffed took my order was very unfriendly it took 12 minutes to get my sandwich and while waiting to get my sub i saw roaches on the floor i then desided i didnt want to eat there that place is not all it cracked up to be i will not be back and you can better i will spread the word !!!

Catering Blunder

We really enjoy eating at Fire House at our office. We had a suprise meeting with several managers in town and I tried to order 15 box lunches from the Illinois Road location in Fort Wayne, IN an hour and a half before we needed them. The manager proceeded to lecture me on how she really needed more notice than what I was giving her but she could go ahead and do it. Needless to say, I didn't appreciate the lecture, so Jimmy John's got my business and $150 that day, and will continue to receive my large orders.

COMMERCIAL WRONG

Ate at the Firehouse in Smyrna Georgia, how disappointing. I had your hook and ladder which unlike your radio commercial says piled high with meat, NOT!! I paid over $8 for a combo, the only thing good in the meal were the chips. The sandwich had two very thinly & small slices of ham,two thinly small slices of turkey, wilted lettuce, 1/2 slice tomato, the smallest sub roll I have ever seen & soggy at that. I will not be eating at FireHouse Subs again.

Terrible service, cold "hot" subs

I waited for a good 20 minutes to get one sandwich in your Oxford, Miss. location, and when that supposedly "hot" sandwich FINALLY arrived, it wasn't the least bit hot - in fact, it was about room temperature, which suggested to me that it had been just sitting around for a good fifteen minutes before anyone thought to put it in a bag. This was a total waste of my money and my valuable free time. I will not be returning.

We placed order on-line and paid for it as we have done in the past. This is the second time we have tried this process. When we arrived at the store to pick up the order, they had no knowledge of the order for two Italian Subs. We had to wait while they made the food for the order and pay for it a second time. Not only did they charge our card a second time for the most recent order but they gave us two ham and cheese subs with no dressing of any kind. We were told that corporate should refund the on-line order in a few days...really .....really.

Me dull. You smart. That's just what I neeedd.

I LOVE my Cr-V. Love love love. You will love it. It's great for puppy tranport and mivnog semi large things, and groceries, and drunken friends. You can fit like 8 people in that car. Also, tire changing is a synch. Congrats Mine is named Bessie. Because her engine was not meant for mountainous Colorado and she struggles up them much like a cow might haha. I can't bring myself to part with her.

I'm Jennifer Delp I work at the reading store and had asked the owner crystal to fill out a paper stating that i am an employee and wages and fax it to unemployment in a timely manner and and still they have not received it yet from them and now it's over a week pass due I want you'd to fax this information to them at 610) 821-6281 that u work for the compant thank u

I went to fire house in fountain city and manager working name tag said Jesse she was not helping crew being ruse to everyone around her and when she finally did help crew she messed my Foo up they wasn't busy at time but her phone kept going off everything else was great crew was nice cashier was very helpful and dining room was. Very clean Jesse really needs to learn to wear gloves also

The guys at the blacksburg store are jerks! I called to order and they were really rude and not very helpful at all! It was my first time ordering from there and it will damn sure be my last. When I placed my order he didnt even give me a total or how long it would be and then hung up on me! So I called back and talked to the manager and he was a jerk too and was no help! FIREHOUSE NEEDS A LESSON IN CUSTOMER SERVICE!!!!!!

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