Firehouse Subs Corporate Office | Headquarters Contact Phone Number & Address

Stacey

2/4/12

The guys at the blacksburg store are jerks! I called to order and they were really rude and not very helpful at all! It was my first time ordering from there and it will damn sure be my last. When I placed my order he didnt even give me a total or how long it would be and then hung up on me! So I called back and talked to the manager and he was a jerk too and was no help! FIREHOUSE NEEDS A LESSON IN CUSTOMER SERVICE!!!!!!

Carolina Girl

1/2/12

Hi i work for a firehouse sub company, who has a contract to sale subs @ a major university for all home football and basketball. I witness and took part in the preparation of slicing meats 4 day's before the actual game. As we were told meats were to be sliced daily, to ensure firehouse sub freshness.The owner of 2 firehouse sub store told me that she slices meats day's before the game, due to it's too much subs to be making in 1 day and it will be out of the way. The day of the game when we started making the sub's, The turkey holds alot of water and the meat had become slimmy, no gloves use to prepare all meats for the game's and the store. thank you and please look into this. Just because my child and other people eats fire house subs and attends the basketball games. It's only a matter of time before someone really get's sick.

yolonda

11/29/11

i was fire from firehouse subs 179 by deb johnson because this girl on the crew told her we all were doing drugs out the back door(which i was never offered a drug test) but she addmitted she was doing the same thing and she has her job still. she never got any kind of punishment it ws said she was suspended but when i got fired along with two other people the next day i went to get my check and the girl was at work. i signed a release to submitt to a drug test and was never asked to take one, but what bothers me the most is if i got fired with two other peolpe for hear say that she should b fired to. she also admitted this on paper and one of the managers is still walking around telling everybody what is going on...firehouse is a great company to work for but when you have foul stuff going on like this what is there to do but talk to a gud lawyer...

very disgusted customer	11/29/11
i went to firehouse subs 231 south in dothan and saw big roaches rats small roaches and not to mention one of the employees was in her car smoking what i thought was a cigar but it had a funny smell....do they do drug screenins there...

very humiliated customer

11/23/11

I went to the university location and spent $20 dollars as my spouse and I do pretty regularly and at the end of our meal when my man had already went outside the man ask me (very loudly ) to empty my purse accusing me of stealing hot sauce.I did it because I was soooo embaressed. my boyfriend came in and went off because the man cornered me when I was alone.I let him know how humiliated he made me and he said to get out ,that he was calling the police...I was in there spending my hard earned money and to be treated like that was totally unacceptable.the corpoate office is giving me the run around this place sucks

Laurel

8/31/11

This was the second time we ate at Firehouse Subs. The first time was great. This time horrible. We ordered over the phone like last, this time the service was horrible when we went to pick up our food. They had no oreo cookies that go in the kids meal so the cashier just looked at us like we were idiots when we asked if there was something to replace it and then he pointed to the cookie basket and says "i guess just take one from there." We also ordered a large Steamer and a Steak and Cheese. The briskett on the Steamer was very skimpy. On the steak and cheese half had sauted onions and mushrooms (no peppers) and the other half sauted mushrooms. I never asked for mushrooms at all, where were the peppers though. They also gave us no pickle spears. When I called to ask how we could fix this the girl who answered put me on the phone with the manager, David. Daviod was the most unknowledgable person EVER. He seriously didn't say ANYTHING when I told him what had happened, I had to say "hello" just to make sure he was still on the line. He was very rude after that and basically acted like I was putting him out by letting him know or online order was wrong. I am not pleased and will not be going back to this new Newport News franchise that opened up less then 2 months ago. I hope the owner of the franchise takes a good look at his managers since this is such a new franchise otherwise he won't be in business for too much longer with crappy service like this.

Leatrix	7/10/11
Yup, that'll do it. You have my apprciaetion.

Adelphia	7/11/11
Right onthis helped me sort tihgns right out.

T. Sanders

7/14/11

Hi my name is Taylor Sanders and i am a former empolyee at Fire House Subs in Savannah Ga on East Victroy Dr. My experinec working their was great! I enjoyed working there, they are clean and make sure all the customers are satisfied. We greet all of our customers that walks through the door with a warm welcome. Well on June 19, 2011 I got into a bad car accident and the docotr tod me I cannot return back to work for two days, and if it gets worst i might can't return until I get better. I gave my excuse to Greg and I was not feeling better my head aches turned into migranes and the pain was unbearable I could not hve return becuase of that but my manager Kearon sent me a message assuming which I quit which I never told him I did. So I guess I got fired upon my condition that really upset me because now I am without a job because of my accident on top of that I had asigned and agreed to an accident policy called Aflac which my job offerd. I filed for my accident claim and it was DENIED because they said Fire House was not paying them but according to my records they were deducting the money from my check from Aflac since May 01. I want to know what is going on because that is against the law. I need a job and I was paying for my accident for my accident policy becaus emy check stub is proof that I was. I am highly upset, I need answers!

T. Sanders

7/14/11

Hi my name is Taylor Sanders and I am a former employee at Fire House Subs in Savannah Ga on East Victory Dr. My experience working there was great! I enjoyed working there; they are clean and make sure all the customers are satisfied. We greet all of our customers that walk through the door with a warm welcome. Well on June 19, 2011 I got into a bad car accident and the doctor told me I cannot return back to work for two days, and if it gets worst I might can't return until I get better. I gave my excuse to Greg and I was not feeling better my head aches turned into migraines and the pain was unbearable I could not have return because of that but my manager Kearon sent me a message assuming I quit which I never told him I did. So I guess I got fired upon my condition that really upset me because now I am without a job because of my accident on top of that I had assigned and agreed to an accident policy called Aflac which my job offered. I filed for my accident claim and it was DENIED because they said Fire House was not paying them but according to my records they were deducting the money from my check from Aflac since May 01. I want to know what is going on because that is against the law. I need a job and I was paying for my accident for my accident policy because my check stub is proof that I was. I am highly upset, I need answers!

Renee

7/27/11

Lawsuite waiting to happen at the firehouse subs on Capital Circle in Tallahassee, the manager Ron Johnson is so rude to his employees in front of customers, just talk down to them and asking them if they are stupid, cant do anything right employees smelling like a pound of weed. I don't know if they suppose to be drug free there but it seems like the manager is on crack and the employees on weed to deal with him.

Beaglebaby	5/31/11
I would like to thank the employees at the Firehouse Subs on Hwy 124 and Pharrs Road. My car caught on fire as I parked in their lot and Nick (an employee) ran out with the fire extinguisher and put it out before it caused major damage. Thank you, Nick and the employees, at the Snellville, Ga. Firehouse Subs for everything.

M. Hampton	6/1/11
Prepared my sandwich with the tomatoe scraps. I mean the scraps that they throw away. I always check my sandwiches before eating them. They even added a piece of tomatoe with the very hard back part(core). They didn't bank on me checking. I am a black female. I think they figured, well we will just give the scraps to the black girl.

Seantell

4/27/11

On 4/27/11 I went to the Firehouse in Pensacola, FL on East 9 mike Rd & was completely disgusted..
As I entered the Resturant there was a young lady changing the trash, she basically took out The old bag filled with garbage & exchanged it for an empty one, as she was carrying the old bag she advised me that she would be with me in just a second, she sat down the bag without washing her hands & begin to take my order, my first thought was to not order the food, but I decided to continue with my order & see just how much work she would do with her dirty unwashed hands knowing that I had just seen her change the garbage...... She completed my order & attempted to hand me my drinking cup.... This is ridiculous .... I wonder what they do when no customers are in the store

4/3/11

The restaurant in altamonte is a racial discrimination! I went to work not even getting trained the right way and only had me work 2 days and never even got back in touch with me. They never even set up a time card and when i got my check it was incorrect. The managers alex and greg were very rude managers and werent even friendly to their customers! and the FOOD SUCKS!Filled with bugs And way over expensive! do not go to their store

david paul

3/13/11

your store at bryant ar is awful!!! i have left several messages for the owner but still have not recieved a call back i am sure the manager there does not want me talking to him...anyways very dirty. workers are rude. manager is horrible she would not even refund my money when i complained. i have ate at other firehouse subs and never had a problem if i were you i wouldnt want my name on that store!!

rod richardson

2/14/11

david in riopinar store in orlando off chicasaw trail,really badpeople, why in the world would you tell people in line "just have a seat Ill be right with you" ten min.later I got up and told him never mind,and this girl behind the counter,tells me that there real busy,well how come yor so busy you got an employee out front smoking talking on cell ,really? what?and not a quick,call me later Im working call,he is on for atleast ten min.wow see you later.

Patrick Mach

1/20/11

I stoped in to pick up a Sub on Wells Rd in Orange Park near where I worked as always the sub was awesome The counter person told me I could take one of the kids fireman hats for my son. He was visitng the USA for the first time. He is 5 and was born in Costa Rica where he lives. His mom , and half brother and sister came up for the holidays to visit me.

Well yesterday when we went to the Orlando airport for them to fly back to Costa Rica he insisted on wearing his "Goro de los bomberos" translated fireman's hat on the plane and he did

A happy story thank you

disgusted in lexington

1/2/11

The lexington store allows drug addicts and alcoholics to work there. The Manager Joe allows marijuana to be smoked outside the back door. We have seen employees Brandon and logan out back trading pills and smoking marijuana. I personally will never go to this store as long as firehouse subs employs these people and people like them. I will also be sure to spread the word to everybody I come into contact with, which is approx: 50 or more different people a week.

phillip J Fry	12/9/10
i love this place so much it tastes so good

woo man cu	11/16/10
the store i went in to had roches and bed bugs the maagers name was tony he smell like shit so i ater sanwich and it a a cock roch in it t6he the wooman was black she told me to call the fucking police

stacya hunt

9/7/10

My father passed 6 days ago, my girlfriend of 18 yrs, worked for Firehouse Subs I was unable to reach her ,to infomer her of his passing. WHY---because there is no public listing ( 411-- information ) of such business,in Columbus, Ohio- or surrounding areas. WHAT THE HELL--kind of Business , has no public phone number, my girlfriend, didn't find out about my father passing until 6 hours later---- After she was off work----- By that time I was so overwhemled with greif that I myself had to be susdated. My girlfriend tried to call off for the next day---an was unable to do so because she couldn't get a public phone number--so she was termated for---- NO CALL NO SHOW ---- What the hell kind of Business is -- Jullian Goodman-- running were only way his emplyees can call off is by calling a cell phone number which has a out of state aera code listed on business card which I think 334 area code ---- which I guess he except his works to carry around in their pockets at all times. THank you---

stacya hunt

9/7/10

If I could rate them a 0 or a -0 I would I called corportate office an was infomed that there is a public listing for Firehouse subs in Columbus,Ohio an she was looking at in the Yellow page of the phone book, What A BIG LIE---I informed her that anyone that I meet in my line of work which is in the same area as Firehouse Subs not to eat there Bad Business---I don't know when it got into the phone book,since New Phone Books come out every 3-6 months---and they haven't been open 3 months .

	9/14/10
they can not even get a plain sandwich only mayo right, when i called she said it is standard and hung up on me

wendy wright

6/22/10

i went into the firehouse in richmond to get 2 gift cards.i was going to spend 100.00 for father's day.i believe i was told it is owned my dave judy.the cashier didn't know how to do the gift card so she got a manager.then manager told me that no firehouses could activate gift card for two weeks. i called my daughter who is a manager at firehouse subs and asked her.it was untrue!!!!!!!the manager at the richmond store told me to go to the store in mechanicsville.o.k if all firehouse couldn't activate gift cards why would you try to send me to another????that store was a hour away.i was very disappointed on how i was treated.my daughter tells me all the time about how you'll treat your guest.she was disappointed.she bought my gift cards from her store and mailed to me.she lives in lynchburg,va.i will never step foot in that STORE.strange her store had gift cards.i guess it's all in how you run your stores.

CRISTINA URENA

8/27/10

THE FOOD IS GREAT, BUT THE OWNER IS NOT FRIENDLY, HE IS A TOTAL JERK! I CALLED IN MY ORDER ON THE PHONE AND THE OWNER MARK ANSWERED AND TOOK MY ORDER, HE IS NOT POLITE ON THE PHONE AND WHEN YOU MEET HIM, HE IS WORST. HE GAVE ME A 5 MINUTES WINDOW, I WORK UPSTAIRS FROM THE FIREHOUSE ON 9555 S. EASTERN AVE. AND WHEN I CAME DOWN AFTER 7 MINUTES MIND YOU MY ORDER HAD NOT BEEN PLACED, WHEN I EXPLAINED THAT MARK HAD TAKEN MY ORDER HE LOOKED AT ME WITH A STRAIGHT FACE AND SAID "YOU JUST PLACED THE ORDER" AND I CORRECTED HIM AND SAID NO THAT WAS MORE THAN 5 MINUTES AGO AND THE NICE LADY IN THE FRONT PUT THE ORDER IN RIGHT THERE AND THEN, I JUST WANT TO SAY THAT THIS IS NOT THE FIRST TIME THIS JERK HAS TREATED ME LIKE THIS AND I AM VERY FRIENDLY TOWARDS EVERYONE, BUT THIS MAN JUST GETS THE WORST OF ME. THANK YOU, IF YOU CAN DO SOMETHING ABOUT IT I WOULD GREATLY APPRECIATE IT IF SOMEONE TAUGHT HIM TO HAVE SOME COURTESY FOR CUSTOMERS, IF HE WANTS I CAN TEACH HIM SOME CUSTOMER SERVICE ETIQUETTE. SINCERELY YOURS
CRISTINA