77 Reviews For Fingerhut Direct Marketing, Inc Headquarters & Corporate Office

bad company

I purchased 2 items of very high value and they never arrived to my home,My son had no Christmas in 2013! I have been dealing with this problem for 7 months....Still have not got it resolved! Bad company!!

Poor poor customer service and bad business

I paid off my acct to a zero balance was set up for auto bank with me being on a fixed income social security and have to pay for my medicine but they debited my account with a zero balance to refund me in a form of a check and to be without my medicine all the while.

No contact

If they make a mistake they will not talk to you, all their calls go over seas, and they don't have a clue whats going on.

This company suck they lie place false thing on your credit report this . Is really bad company , they item are cheap and the thing are junk they, are real. Cheap not real thing.

The costumer service Are rude to people

Worst Company Ever

My account was hacked. They reversed the charges but left my minimum payment set really high based on the fraudulent charges and refused to re-set the minimum charges back to what just my purchases were. Customer service is a bunch of robots who do nothing but read a script and are of no help. I reported them to the BBB.

rude customer service

This company gave me a revolving credit limit of 200 dollars . I have to return items and have never been credited back for them, also I've made my first payment and they want acknowledge it. Sending emails is a waste of time as well as calling them. Somebody help!!!

I will NEVER DEAL with them again!!!!

This is the worst company ever!!! They have rude customer service reps and supervisors!!?

bad business

they are very horrible with their business shipping is horrible customer service is bad

rude

They were rude to me. Cancel my order without calling me. Now Dec 21 my kids have no Christmas. Told to celebrate Christmas on December 31 I will never order from fingerhut again. Thank you for ruining my Christmas

Illegal Mailing

Fingerhut illegally obtain people's names and addresses from some other means and send mailings to wrong addresses. When you try and speak to customer service they are completely useless! Someone in the government needs to take hold of this company once and for all

Poor shipping policy

when you order from them they automatically send it to your billing addrs and not your shipping addrs. Poor customer service when you call to inquire.

HORRIBLE EXPERIENCES

I thought establishing a professional relationship with Fingerhut was the best thing to build credit, But the cruel and unusual punishment I have experienced from "customer service" is beyond words. Everyone is named "Ann", English is NOT their 1st language, I have received 26 apologies but NO resolution. I have been transferred without notification or cause, my order has cancelled, my down payment was misapplied, I was denied the survey, denied the corporate address, and denied a manager. I have been placed on hold for over 8 mins at a time! I still have not received a tracking number. I am disgusted with this company.

Fingerhut sells obsolete overpriced junk

A reshipment. I saw the tracking number stating 2 packages were delivered to the office of my apartment complex. Only 1 was actually delivered. I know these mistakes happen all the time. Also the ASUS laptop is a piece of junk- it is an obsolete and discontinued model that Best Buy sold for $150 less than your price. They no longer sell this because it had a lot of problems. Please DO not sell me or send me any more overpriced Junk. Thank you. Mr. Garcia

Terrible Company

I ordered a lawnmower and when I received it the lawnmower was broken. I called them and informed them of the cap being broken and the encasement was bent. The sent me a cap; however, fail to put my other complaints on file. I went to use the lawnmower and the pulley did not work. I called them and they sent a return label and told me to make sure the gas is removed before sending it. Took the tank off and put it in a plastic bag. Three weeks went by with no credit to my account. I called them and they said they will not give a credit as the lawn mower is broken. Duh i told them that in the first place. I am so pissed as I have paid my bill on time every month and now I receive this type of service. Then they tell me they are not allowed to give the corporate office number. Really

COUPON FINGERHUT SCAM

I am not happy with fingerhut coupon honor system - I used the NC693 coupon 10 dollars of your $50.00 purchase.I bought 49.99 dollar item and a 2.99 dollar item both combined over 50.00 . Fingerhut cancelled my 2.99 item (TWICE) because ,I ordered twice to see if there was some error on my part. Costumer service said $2.99 item would not reach the time expectation for shipping-How ridiculous . Even though THE 2.99 item is IN STOCK , THEY STILL cancelled twice - i can not get 10.00 off my 49.99 because you decide not to sell me the 2.99 item -This is a sad day when you guys don't honor your coupons

unhappy with fingerhut

I am not happy with fingerhut coupon honor system - I used the NC693 coupon 10 dollars of your $50.00 purchase.I bought 49.99 dollar item and a 2.99 dollar item both combined over 50.00 . Fingerhut cancelled my 2.99 item (TWICE) because ,I ordered twice to see if there was some error on my part. Costumer service said $2.99 item would not reach the time expectation for shipping-How ridiculous . Even though THE 2.99 item is IN STOCK , THEY STILL cancelled twice - i can not get 10.00 off my 49.99 because you decide not to sell me the 2.99 item -This is a sad day when you guys don't honor your coupons

customer service

Paid my fingerhut bill using their on line option. A week later I was billed the late fee and advised that I had not paid my bill, although it was never presented to the bank for payment. I called six different times and all I got was rude, unprofessional, foreign customer service representatives. Once this account is paid off in a couple of months, I will never do business with them again.

Unsatisfactory Rating

I just received approval for my first Fingerhut account. Right away I had misgivings, as my middle initial was entered incorrectly online. Got that corrected. Placed first order. Lawn Mower ordered was not identified until page for order confirmation as being out of stock for six weeks... too late to edit or cancel order. Called customer service and was cut off twice. One person said available balance would be back into account in 24 hours. Cut off. Second person said order was not cancelled, but would have balance back into account in 72 hours. Cut off again. Called customer service third time. This time told it would be 48 hours and she allegedly did put in request for order cancellation. This resembles the Keystone Cops more than a professional operation. I will give it one more try before closing account entirely.

Placed an oder/never received the order/They will not answer correspondence-will not return my money.

The worst customer service I have ever encountered.

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