33 Reviews For Fantastic Sams Headquarters & Corporate Office

horrible coloring

i went to get my hair colored brown, i came out with grayish white hair. horrible. Now i have to waste more of my time going back to have them fix something that should have been done right the first time. I will never go back

Should i even say worst service? I don't think calling it a service is right. If you want to pay to completely destroy your beautiful hair, go to fantastic sams.

horrible

The worst company EVER to work for. The owners rip you off. The corporation should have a criteria for the owners. The one in Ocala Fl is the abomination of a salon.

Horrible

I went for blonde highlights. I came out with the whole top of my head yellow. I'm a brunette. I've never dyed my hair or had highlights before but I know that it's not supposed to look like this! I'm disgusted. I went back today and sake them to fix it. You know what she did? She bleached my hair! I look like I stuck my head in a bucket of pee and it's so awful I'm crying. I want my money back and I'll just buy a bottle of brown dye and have my friend fix it. $145? I think not!

Doesn't care about there stylists

I'm in North Texas,Dfw area to be exact. We have had severe ice storms these past few days. Most roads are closed,businesses,schools even churches, but not Fantastic Sams! I am expected to risk my life on these treacherous roads for nothing, just so they can say they are open.

HORRIBLE!!

I went to get my hair colored and cut. I walked out with dye ALL over!! Ears, neck, temples all stained. On top of that, she wasn't going to dry my hair!! I had to ask and even then she didn't dye it all the way, spent about 3 mins blow drying without product. No style or anything. I'm SO UNHAPPY! I will never go back! Cottage grove, mn location needs to be better at customer service!!

Lack of Customer Care

I had a $39 coupon for a perm. When I got there - was told the amt would be more due to longer hair - again no where does it state that nor did it state that on the coupon. I said I was not going to pay it. At the end, they managed to add $15.00 to the perm for "extra solution" needed to complete perm. I will NOT go back. I have contacted Fantastic Sams Corporate Office TWICE, with NO RESPONSE. Lovely company. NOT!!!!

These mothers and fathers who think their lil darlings are prefect need to keep the child at home an cut their hair themselves,an see how much fun it is to try to cut a movin target, after all its just hair it'll grow back.Parents always want an up to date style thats fine except 9 times outta 10 the only time the childs hair is combed is when they get a hair cut.The stylist does not want to cut the child but nor does she want to cut herself.If she's cut badly she's off work til it heals,which means less money for her or her an her family,people are just so into themselves now days such a shame. God please help them

o.k. mrs. B hopefully you should know by now you can't please everyone every single time,thers always complainers trying to get somthing for nothing. I work with some wonderful stylist at fs an have seen excellent work leave the shop only because the customer wanted the service for frr OR a VERY small charge like $5.00

Bad Bussiness

I worked at Fantastic Sam's for three years in Boise On Overland when new owners bought the shop. They managed to mess up our pay checks at least three times during the first three months of owning the store among other unethical acts. I quit working there almost three weeks ago. Today i was supposed to receive my last pay check (it's the normal pay day). So now i am told i have to wait until the 7th. I believe Idaho law says if you leave a job on your own (quit) that the employer must pay you within 10 days or the next pay day, whichever comes first. As of now the owners are in violation both. I would never recomend any one to support this type of owner.

terrible service terrible haircut called corporate office no operator pressed pound sign for customer service that went nowhere sams is not fantastic and their inability to staff the corporate telephone system proves it my rating for them would be no star at all

Worst place ever. Over charged was told $14.95 and ended up paying $25 for a cut that was horridly done. The lady shave the back of my head with a buzzer and left the sides of my hair down and chopped off my bangs after I told her not to. I am furious. I want my money back. All day people have been telling me how horrible my hair looks and laughing at me. I am so embarrassed

Great cut!

Went to the Lake Worth, Tx location and had a fabulous cut from Bailey L. Sweet young lady and listens to what you want!

False advertising

Twice now when I've gone for a simple haircut, I was charged more than the price posted on the board. It was supposed to be $18 for a haircut, but when I got up to the counter to pay, she told me they add $3 onto the price for "long" hair! Nowhere did it state this, nor did the stylist inform me of this. And my hair isn't considered "long" - it's on the top of my shoulders. Not going back!

How do I contact fantastic dams headquarters? There is a FS here in my town that the owner had two open. She had the first one shut down for none payment of rent . Now at this second one she bounces all employees checks every single payday, she hasn't ordered color or shampoo for three months and when one employee so far did their taxes. There was never federal withholdings taken out. She is a horrible , horrible salon owner and boss. Several people have reported her to better business bureau as well as state boards. Nothing has been done. How can she get away with bouncing all employees checks?? Every payday? Please if you have somewhere to report her, let me know. Thank you!!

Ok - I just went to Fantastic sams to get only a trim on the back of my very short hair. It was 2:00 in the afternoon, there were two stylists there, one person waiting, and I was told I could come back at 3:00, someone could help me then. Walk-in? Please Also, I go about two to three times a year, and about once a year I might get a halfway decent cut. Most of the time the good people leave pretty quickly. I did have one girl razor cut my hair and pull it so hard I left there in tears and I have a very high pain tolerance. It took her about three times as long as it should have to cut my hair. By the way, she is still there!!!

I needed an inch taken off the bottom of my hair and my eyebrows, moustache and chin waxed. There is a new Fantastic Sam’s salon that has been opened for a year. So, I thought I would try it. I gave my information and waited for service. The stylist took me back to begin my service. She shampooed and conditioned my hair in the same chair the waxing is done. Before she could finish my service another stylist was sent to take over and mine went to find out why. A Harnett County N. C. Sheriffs’ officer had entered through the back door of the saloon and was waiting with the owner. A loud verbal confrontation followed with the officer escorting the stylist off the premises. The replacement stylist could not concentrate on my service for wanting to watch what was going on with the owner, police officer and the first stylist. The waxing was over long because the girl had to redo portions up to three times because of her poor concentration. When it came to the hair cut I had to explain three times that I wanted an inch off the bottom of my hair. After paying for and tipping the second stylist I asked to speak to the owner. When he came to the front of the salon I asked him to step outside. He did. I attempted to explain that I did not care for the rudeness with which I had been treated and was going to explain that the quality of the service received was low. The owner told me in his own rude voice that I need not frequent his saloon again, that I should find satisfactory service somewhere else. This salon is not the only on he owns. He has another salon in Spring Lake, NC. Most service owners would be willing to listen to a complaint and try to remedy it. This man was not interested. Fantastic Sam’s has a guarantee that service should be acceptable. Where was this guarantee when this shop owner had a complaint?

so i took my 19 month old son to fantastic sams in fort Oglethorpe ga for a quick trim since today was a kids cut sale and it would be on my way during running errands. well...it didnt turn out to be such a "fantastic" visit ! yes, my 19 month old son likes to sit in my lap when he gets a haircut and yes he cries everytime. i didint think there was anything unusual about that! apparently the stylist, Melodye, thought it was a good idea to give me a verbal lashing for holding my son still while she cut his hair and that it would be less traumatizing for him to sit in the chair himself. I had to "politely " in a matter fact way tell her that A. i have tried that and it failed miserably and B. he cries every time he gets his hair cut. So as the haircut went on, if she had to pause for a couple of seconds, in order for me to calm my son down she would become impatient and make "huffing" sounds. No one else was in the shop, so it wasnt like she had other customers to wait on. after the haircut was over she refused to dust the hair off me or off of my son, who had a face full of hair! i had to ask for a wet towel so i could wipe hair off his face.... AND.... it had to be another stylist to get me the towel cause she wouldnt budge to give me one. needless to say, just like i told her, we will NOT be back! I have NEVER ran into such rudeness and WILL never set foot into a Fantastic Sams again! if a salon is going to run a "KIDS CUT" special, you would think the stylist would be more "kid friendly".

Prescott Valley Az fantastic Sams is far from being fantastic. The hair cutter which should go back to beauty school cut my daughter hair so uneven. I asked if I could come back and they said they were closing in 20 min and I needed to be there before 5. I told her I live 15 min away and if I got there right at 5 will they still do it. She said no we go home at 5. I get that but my 8 year old looks like her 5 year old sister just cut her hair and it looks horrible. She says I understand but u will just have to wait. Are you kidding me? You totally chopped my daughter hair to s*** and u can't wait less then 5 min to fix it? Horrible customer service and all those women should go back to beauty school and learn what customer services is!!!!

My family member told me about his treatment in the salon in Clawson, Michigan earlier this week. He was told that as an American he was "fat and lazy". Several stylists (apparently of Russian decent) went on to say many derogatory statments about Americans in general, our demeanor, our culture and our morals. I was absolutely appalled that this was allowed to go on in the presence of the owner (who was actually cutting my brother's hair, I believe). It ended with one stylist putting her finger in my brother's face, saying "this country is finished!". As the wife of an Army vetran I am deeply offended. My husband, as well as many other members of my family fought for the freedoms afforded by the US Constitution from the American Revolution right up to today. I will never go to Fantastic Sams again in my life. Apparently the women at the Clawson, Michigan location don't like, need or want American patrons or their money. I only have one thing left to say "Go to Supercuts!"

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