631 Reviews For Family Dollar Headquarters & Corporate Office

Helped with a Family Dollar Store remodel

I have actually helped with a Family Store remodel. Yes we use the shopping carts to put merchandise in so we can move it from one part of the store to the other and we also have to deal with rude customers that are angry because they can't find anything. Do you not get what a store remodel is ? There is alot of work to get a store remodeled. I would highly suggest you close the store during the remodel so you don't have customers complaining about no shopping carts as well as all the questions about where merchandise is. I also don't think it is safe enough to stay open especially when you have stuff on the floor( products, cardboard, shelves, etc).I have seen elderly people try to get around the store and still manage to run into stuff. It is very hard to remodel and keep the floor clean.

Abrendo store

I just would like to say that your store in pueblo on abriendo is a great store the people over there are friendly and help you if you need iti also i have been shopping there for years and the store looks great them the past. thanks for the great family store.. steve jones

Bad Service

I have always shopped in Family Dollar, weekly. Three weeks ago I was on Anderson Rd., Greenville, SC and decided to go in I had purchased a razor from my normal store on Mills Ave in Greenville, SC. The manager there was the MOST ruded person I have ever delt with. I had my receipt and he loudly so other people could hear him tell me they don't sell that razor. I said, "You see my receipt I purchased it from the Family Dollar on Mills Ave." He kept saying no it didn't come from here. He finally refunded my money. I had a friend with me and I told them to come on I wouldn't spend a dime in that store again. I shope in Family Dollar in Pelzer, SC and in Easley, SC and I have never been made to feel like I stole something. I have not been to any Family Dollar since this has happened. This is sad because I love Family Dollar prices and values that I receive from there. I've been shopping at Dollar General.

Horrible remodel

Recently my local Family Dollar was remodeled. What a horrible shopping experence. There were no shopping carts available. The store manager said she was frustrated and that the reset team keep stealing her carts and filling them and would leave them sitting around with non left for customers. In the short time I was there I witnessed employees carring arm loads of merchandise, dropping stuff on the floor, accidently kicking it and never bothering to pick it up. I don't want to buy stuff that was laying on the floor! Pile of stuff lay everywhere. Total mess. The to reset leader arguing and yelling at each other in the middle of the store took the cake. When I checked out the store manager said they were husband and wife and had been fighting all week. Wow, lucky us??? Family Dollar store remodel looks great but seriously, find people who know what their doing!

Can't sell an item put out for sale?!?!

I went to the Homerville GA Family Dollar and tried to purchas a lounge chair. There were only two in the store. Neither of these had a tag or price on it, yet they were set out for sale. At the counter, the cashier said he could not sell us the chair. He didn't bother to call anyone and ask or look it up. He didn't bother to apologize. Do not put items on the shelf that you cannot sale!!! Poor business. Poor customer service!

What an answer

I was so surprise on a price on a small margarine it was $3.15. A manager answered. "Well I don't make the prices" What a way to talk to a customer, I will not shop there any more

Litter

35 E Main Stanton Ky is a very disqusting store. Outside the cigarette butts are awful and the litter around the building . There is no reason in this day and time any business should look dirty. Your employees go out and smoke leaving their butts by the front entrance. Your company should be fined by the city for littering.

Loss prevention

I work at family dollar in loss prevention. I am very sorry to you all for these horrible experience's. I assure you family dollar will be doing everything in its power to fix these issues. Every complaint here helps to fix a broken company. Thank you all!

After reading just a few of the reviews (complaints!) I would like to let you know that the Family Dollar on Hudson Street - just east of the I-71 freeway - has a great group of employees, and they are courteous and helpful.

Happy

I absolutely LOVE the Family Dollar In Quincy Fla. Rick & Stacey have such bright smiles and wonderful costumer service.Great Job Quincy -Happy costumers

Extremely Helpful

Atlas Door Company was called out to do work for store #6469. After 3 months of trying to collect on the invoice I was able to contact Miranda at the corporate office. She was so helpful getting me to the correct department to get this problem resolved. I deal with property management companies all day long and she is the most pleasant and willing to help person I've dealt with in a long time. Thank you

That's the worst company ever!

I was a former employee of the family dollar and I quit bc they said I was stealing but they said the had no proof, any way 2 months later I was in a family dollar in a deferent district and the store manager came up to me and said he was going to ban me from the store bc they herd I stole from my old store! This is the worst place to work and shop bc they accuse everyone of stealing!

Horrible experience

I just went to your store in long branch nj and I purchased $30 worth of items an paid with a debit card and didn't even get a receipt then they couldn't furnish at last a written receipt for the items the "store mgr" I guess that's who he was liked just as frazzled and had no clue what he was doing expected me to wait until he Could figure out what the problem was so the next best thing for me to do was return the items and never go back. Don't you screen these people for their skills I mean I could only imagine what he would have done if he couldn't figure it out with a line full of customers. Come in family dollar get it together

family dollar don't give receipt

I don't no what happen,but many times they dont give a rrceipts, my wife tell me the same, i tink some buddy get extra money. Thats no good , it's better take care of that, Fort worth tx. Family dollar at lancaster and oackland st. Check this, what if police stop me and ask for receipt ...

buisness owner summit hill pa.

I was just in your store, and had a terrible experience!! i seen a long time employee lynda L getting fired for no apparent reason but to relocate when she cant even drive!! then i hear 3 others got axed.. maybe even colleen the manager.. what is wrong with you people Greed? well we are a small community and all of us in that store said we will never shop there again, and we will spread the word.. this is unproffesional ! there are other stores we will now go to.. these poor girls they were so nice.. shame on you!

Manager

I love your prices and items that you carry at the store # 4404 Located in Lilburn GA but will love to have better customer service also today during my visit the "MANAGER" was very rude towards some Spanish customers that where shopping in the store since they did not understand English the manager and I quote said "They better have paid for those candy or I will be whopping some buts" to some little kids and since the Moms did not understand was unaware of what was going on. Then the manager is yelling across the store asking the cashier if they had paid for the candy and his response was YES. It might take a little more work but I know there is more respectful and professional people that you can hire for your stores out there.

Customer Service

Your store on 24 Hwy & Sterling in Independence Mo has horrible customer service.all they do is hide in the corner

Newborn baby girl cashier

I went to family dollar yesterday night. And the cashier was carrying a newborn baby girl! I was so surprised. That's unprofessional and very dangerous for the baby. Fist time I have seen a cashier working with a newborn baby in her arms.

you need seasoned managers

what is going on with your stores i enjoy finding great deals but your managment teams are AWFUL- you really need some seasoned older employees that care about their jobs-employees with 5-8 hr shifts with no breaks and the stores are hot a mess with unkept restrooms . breakrooms and stock rooms that look like it is the chains wearhouse what is gooing on and i hear al this when i go to purchase something!!!!!! new york stores and down the coast to florida, i have been to quite a few

RUDE MANAGER & EMPLOYEE'S

I am a long time shopper at Family Dollar until now. I live in Alpine, Tx and my husband and I went to your store on 3/8/13. We were checking out and the employee was blaring music from her phone which was in her back pocket. She was disresepctful to both of us. My husband told her we had a coupon we tried to use recently, but a manager had to be present for it to be redeemd. So a manager comes up to the front and asks what's going on? So the employee explained we tried using a coupon for a razor recently and the manager shrugged her shoulders with an annoyed look on her face and said I don't know and walked away. My husband and I looked at eachother grabbed our items we payed for and walked out. We both said we will NEVER be shopping at that store again. We are going to Dollar General. I am not at all racist, but every employee at that store is Mexican and that treated us ( causcasion) like we were scum.

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