Express Mart Corporate Office | Headquarters Contact Phone Number & Address

Sandy Johnson

4/15/11

Hello my name is Sandy and I am writing you in regards to one of your co-managers at the Horseheads store. Her name is Tabbatha and I would like to say that on a number of visits there she has shown to be a very polite and helpful individual. I am relaying this letter to you because also on a number of my visits to the store I have overheard the manager whose name is Liz talking quite nasty about her to her husband that comes by the store on a regular basis.

the manager is always outside smoking cigarettes while customers are in long lines waiting to be checked out and when she is checking customers out she is very rude and rushing them as well as myself.

I am very concerned also because I have overheard Liz the manager using racial words and I feel as a manager this is very unprofessional and i feel this matter should be looked into.

Peggy Roberts

8/19/10

Hello, I 'm expressing my complaints to you regarding my visits to a particular one of your stores in Florida. The store is located in Sanford, Florida at
4001 Bedford Road Sanford, Florida 32773. Every time I go and visit this particular store the clerk seems to have a problem with me visiting this store. The first time I visit he was rushing me out of the store, the second time I visit he had a problem ringing up my items, and the third time he could not process my items on my Bank Card I had to use cash, And the fourth time he took over 15 minutes to process on my Bank Card.

By this time the line was very long. There was another gentleman or clerk that could help with getting the line removed but instead they both had me waiting for a long time. Then they Re did all my items making me feel like I did not have money in my bank account. I really did not like this and I feel like you should have someone at the register that know how to operate the cash register.

I don't know what it is but everytime I go to this store there seems to be a problem. And, the problem seems to be with the older gentleman, I feel that he do not like me using my Bank Card, but, I do not carry cash. I use my card because I'm a single mother and I feel safer using my Bank Card. And, in the end the younger gentleman ask me personal questions about my Bank Card and I don't know why?