1550 Peachtree St. NW Atlanta, GA 30309
(404)885-8000
Reviews For Equifax Inc Corporate Office
Mark  | 5/17/12 |
| I really HATE this company. They stole my $7.95 that I paid to get my score. I tried to view it on line but could not I call them and they said they would send me a copy 1 1/2 months later nothing. I then call them again and no one would help me. They gave me the 800-685-1111 that was to the Headquarters and all you get is the run around and cannot talk to a live person. Every time I ask to about the company I was told due to security risk that information could not be given out BS!!! Thought this was AMERICA!!!!It truly sucks that a company like this is allowed to hold us hostage with our own credit and personal information. It is really to bad that they don't have minus stars for a rating.... | |
| Jennifer M. | 5/3/12 |
| I HATE THIS COMPANY. They will not remove false information. I give them proof of re-aged debt and they still will not remove it. They allow any company to "verify"....HORRIBLE COMPANY. I have no idea how the government allows this to go on. | |
| Delores | 5/2/12 |
| I hate Equifax and hope all you pay for what you do to consumers to assure credit is denied, you are robbing customers; If you are watching your credit report & credit score to assure you get approved a loan with a good interest rate you better not update Equifax. I have called 1-877-784-2528 & 404-885-8000 to inquire, first you need to ask to speak to someone that’s a US citizen who can speak English or you’ll get transferred to someone in another country (how nice) there are no option to speak to a live person to go over your credit report unless you’re disputing the report. From March to April nothing changed on my credit report. Debt/ration is still under 35%, no inquires, no bad debt updates however, my score was reduced. When I contacted the Equifax representative, he couldn’t tell me why there was a decrease. I pay $16.95 each month to review my report, have done so for over 4 to five years now..This is close to $1000 that has been obligated to this company. The corp. office 404-885-8000 has a nasty receptionist or phone operator, nice!!..so now I’m waiting on Donna Watson to call me back…let’s see how long this takes. ....Equifax has a facebook and tweeter account post your problems there as well..let the world see what this company is doing to some and how they ignore consumers | |
| Bill Mitchell | 2/15/12 |
| Let me start by saying Experian and Transunion are a dream to work with, very professional and stuff gets done right the first time. Equifax - what a joke. First of all, Equifax has the EXACT SAME INFORMATION on me that Experian and Transunion do. Experian and Transunion rate me VERY GOOD. Equifax rates me FAIR. Fair? Seriously? What is Equifax reason for this horrible score? I don't use credit cards. Never have. They are bad. Have paid off homes and cars and have no debt but I don;t have credit carsd so they give me a HORRIBLE credit score. Just to improve my credit (with Equifax), I applied for a few credit cards the other day. Guess what, declined. Why? Because Equifax is punishing me for not having credit cards. So my score is bad with them for not having credit cards which is preventing me from getting credit cards - get it? Hopeless circle. I recently had 2 tax liens released on my credit report. One would think this would improve my score - no, on Equifax my score went DOWN 30 POINTS!. 2 tax liens paid off and released and my score goes down. | |
| El | 2/3/12 |
| Well Equifax is the Devil, Richard Smith is the CEO his number is 404-885-8000. I orderd a report and everything on it is wrong, I call and who do i get a bunch of Arab monkeys who dont speak english, well he was no help, no supervisor so he said the report i recived was a bad report, well we need to get tothere and get a case against Equifax they a destroying a lot of people. Richard Smith you are worthtyless | |
| El | 2/3/12 |
| Well i just called that number and Richard Smith cant take any calls, the lady name Barb is screening his calls, and then they connect you to another person who never calls you back Richard Smith number 404-885-8000 we all need to call the Justice Department and file a complaint under the fair credit act they are voids by the spinkter muscle. | |
| Just a number @ Equifax | 1/30/12 |
| I work for an appraisal company that is owed more than 10 thousand dollars from Equifax.We have worked for them for over 5 years and have been given the run around concerning our pay for over 6 weeks.They have also bounced checks with us in the past.This is pretty sad when a company as large as Equifax can't pay the people who are making money for them. Shame on you. | |
| Jessy Debt Free | 1/25/12 |
| Equifax is probably the WORST company on the planet to entrust our information with. For 4 years I have written, called, emailed and hired attorneys. The latter is the ONLY thing to get results. After spending $15,000 to get a fictional $58,000 Tax Lien removed, I thought my night mares were over. But that was the beginning. One small correction, and 4 dormant, Paid off accounts become "Active" and with that comes bells and whistles of "fraud," the are crystal clear that something is wrong. But they post this bogus derogatory, lower Score, again....and then add more damage weekly. Dispute it? Well wouldn't you know that they have conversations with anyone but the "creditor" in question and report that not only were they right, but it is worse than they thought. ARE THEY ACTUALLY GETTING AWAY WITH THIS?????? They have ruined my life! I have NO DEBT and make great money and can do NOTHING, OWN NOTHING, BUILD NOTHING. Corruption is bad. Postal? | |
| Pamela | 1/25/12 |
| Hows this? Being single handedly destroyed, dismantled-piece by piece by this "company" is like dying a death of bleeding through a toenail, in which screaming, yelling, talking, crying, begging, writing, faxing, calling, mailing, explaining, proving all have no impact on what they are willing to do. I just want to know how they picked my life to destroy. I pay everyone and over pay my bills. So, since I have no debt-they make it up out of dormant accounts. Buy Cars for Cash? No choice. Own the home I have worked for all my life? NOPE. well, lets see: Now they are adding other peoples bogus deroatories to my Business Credit Profile. So, I have PERFECT credit, PERFECT payments, PERFECT situation to create the American Dream....with that caveat that Equifax has veto power on all things needing trust or having value. Shock of shocks-they are criminals. It is time to take them down. | |
Carolyn  | 12/16/11 |
| please people lets take back our rights who give these people the right to give other people in another country our personal information all the hate these country have against us they could anything they want to with our personal information .nasty people who you can't understand .we pay them to take our job over sea .when we pay them our money making there economy better taking jobs from us.close down this company .all of them trans union .experian eqifax bring our job back to the American people .they dont have a damn thing to do with us | |
| R Ramsay | 11/28/11 |
| Equifax should be in jail for what they do to people. I don't know who runs this company or how they have the nerve to destroy people's lives and do nothing about it. They should be ashamed of themselves...all of them from the people who answer the phones to the guys at the top. It's ridiculous! I am going to make it my personal mission to get justice. Something has to be done. Equifax needs to be held accountable for what they have done. The stories of other people who share in my frustration should all be compensted for the emotional, mental, and financial stress that Equifax has caused. | |
| willis dickens | 11/6/11 |
| I agree with all these comments meaning I have been 7 months cleaning up my credit and I have all receipts and documents proving I have paid these collections and debts on my credit file and to add to this poor reporting agency I have even had all the creditors send paid or satisfied letters to this so called agency and still they will not update my file they keep telling me they have to do another investigation and will take 45 more days my other two bureaus have not given me much trouble at all they do what they say but equifax is totally a joke can anybody out there tell me is there a way to sue these poor run so called a company called equifax somebody in washington D.C. needs to get involved and run out the people that are running this company my dog and cat could do a better job this is a sad company | |
| Connie Asero | 10/14/11 |
| After we put a security freeze on my husband's file and my file, Equifax changed our current address back to a previous address and notified us of the change. I spent over 100 minutes on the phone with Equifax trying to get them to change the address back to the one I had given them, i.e. the correct one. I called back the next day using the confirmation numbers I was given to verify that the changes had been made and discovered that despite the confirmation numbers, the changes had not been made. I was hung up on, put on hold for more than 13 minutes, and when I asked to speak to a supervisor I was told there were no supervisors available and I should call back in an hour or write a letter. It's a shame there isn't an option for 0 stars because that would be a truer reflection of Equifax customer service. | |
| gabner | 8/16/11 |
| This is the worst company ever. They have me purchased some kind of protection for $169.99 a year. The made me faxed all sort of things to them but you call back nobody seems to know what's going on. They won't release my score to my bank after I told them that I might lose my deposit on a home purchase. I spent three hours on the phone to get it done next thing I know I have to mail the same documents that I've mailed three months ago. I'm frustrated to a point that I have to give up and force to sign a higher interest rate in fear of losing my $20,000.00 deposit. I wouldn't advise anybody to experience what I went through with EQUIFAX. please stay away from companies that deal with them. | |
| Sandra Epoch | 9/16/11 |
| I have read several of the above and am quite discouraged that for 20 months I have paid for a product that probably wasn't the best in the first place. Now I call to cancel and have to give my SS# to someone in India. NO Way. Is this how you keep your customers happy? After calling several other times I get a message that someone will call me back. On another call she could not disclose location calling. Again, I will ony give my SS# to a corporate office in the US. You have our whole financial life in your pocket and I need to be able to feel good about it and I don't | |
| Carol | 9/7/11 |
| I have been working and paying Equifax for almost 2 months. I had a tax lien about 1998 for almost 17,000.00 and it was paid in 2002.. they still have it unpaid.. I could not get my son a student loan because of it.. I spoke to them so many times..still nothing.. I sent them all the documents from the courthouse and IRS themselves... still they say they are sorry.... I guess I really do have to get a lawyer... I do not know what to do.. If anyone has any suggestions please let me know... and the other two credit reports,,,,not on there. | |
| REID PERILMAN | 8/7/11 |
| ONE WORD EQUIFAX IS HORRIBLE...AND NEEDS ALL NEW WORKERS HALF OF THE EMPLOYEES DIDNT EVEN KNOW WHAT I WAS TALKING ABOUT....REALLY?????????? | |
| Henry French | 7/12/11 |
| I hate to even grant this company 1 star, you should have a choice between 1 to 5 positive stars and 1 to 5 negative stars, i'm sure most would be negative. If you have reports with equifax and i'm sure you do, be careful, very very careful how often you check your credit report and scores. I was checking mine weekly, i didn't think that was to much, equifax apparently thinks it is, what equifax does is create split files, once they feel you have to many soft inquiries, they will split your file and start deleting positive reporting accounts or trade lines, they will even delete accounts that are current and still open, that's how nasty and disgusting this company is,the sad part is, soft inquiries don't really mean anything, they have no impact on your scores. there only concern is the bottom line, they could care less about the damage,pain and anguish they cause. I believe it's time we, the people equifax have screwed launch a nationwide civil suit and nail these dirtbags to the wall, it would be totally awesome if we could get enough people together to force them into bankruptcy and close there doors forever, I would feel bad for the people put out of work, but i definately would not feel bad for the company itself. Anybody that reads this, if interested, let's start a website, destroyequifax.com if available, let's put this company out of our misery. | |
| Mrs. Hasan | 7/21/11 |
| I wanted one thing removed from my equifax and the representative removed 2 things. I have the ID of the representative and the lady that he said was his supervisor. The supervisor was very rude and nasty and refused to assist us by putting the product that they removed without out permission back. They were out of the country (out of the U.S.A.) in India and they were not customer friendly at all. | |
| BRUCE | 7/28/11 |
| THIS COMPANY SHOULD NOT BE ALLOWED TO KEEP SUCH PERSONNAL INFORMATION ON PEOPLE. THERE SYSTEM IS AUTOMATED AND YOU ARE NOT ALLOWED TO FIX OR CHANGE MISINFORMATION ON YOUR REPORTS THAT THEY KEEP. PLEASE CONTACT YOUR LOCAL CONGRESSTIONAL REPRESENTIVE AND FILE A COMPLAINT AGAINST THIS COMPANY. SPEAK UP AND STOP THIS ABUSE BY THIS COMPANY.......... | |
| bobby bohannan | 6/14/11 |
| the absolute worst of the worst.....bottom of the barrell......sorrier than the sorriest......absolutely terrible... | |
| GeneVieve Graham-Davis | 6/1/11 |
| I have been trying for over 60 days to access my credit report which even equifax can't access. I have emailed, called, written letters - all to no avail. When I called I was advised that someone in IT was looking into the problem and would be contacting me within a week, that was over a month ago. How is it even possible that Equifax cannot pull my Equifax report???? | |
| Liz | 5/25/11 |
| I have never had such problems dealing with a company. I am trying to simply remove a consumer statement from my report. The other two bureaus did it within hours. These people not only won't do it without a full "investigation" but actually caused more delays by filing a dispute in error for an account that has been closed for over EIGHT years. When I asked for a supervisor, I was treated with even more disrespect by that person. They are costing me time and money on a refinance and both the actual creditors state that they reported the investigations as closed days ago. It should be illegal for a company to have this much control over your personal information without being held responsible for their actions!!! | |
| Nicole W | 5/28/11 |
| Equifax is the worst company, very un professional company. Im as we speak in the process of buying a home. I was told by my lender I need to remove a disputed item. I put the request online got my confirmation # called back spoke to a rep thought I could verbally remove the disputed item. Had no problem with Experian or Trans Union doing within less than 10 minutes. Well Equifax to sum it up quickly told me I had to wait up to 30 days nothing I could do to fast track it. I'm not going to wait...I called the company had them fax me a letter stating they will remove it. I gave that to my lender they know Equifax is a joke and I was able to get my dream home... FYI- stop fighting Equifax no win process.. Call your attorney general office and file a complaint, or contact the Federal Trade Commission both will investigate your complaint. Also file a complaint with the BBB. We do have power and yes they can lie to US. But no so easy with big brother I hope this will help | |
| Lily | 5/16/11 |
| I have tried to get my credit report from Equifax and still no luck. They cannot find my name aligned with my SS#. I have mailed them with the info, send a fax five times Yet they have no record of any information I sent. I don't understand how any financial institution uses Equifax to determine anyone's credit rating as they aren't very good at doing this work. The government should do an audit of them and their practices. Someone needs to do something about this company it is the worst company ever. The Government needs to get involve and straighten them out. EQUIFAX is horrible. | |
| Matt | 5/6/11 |
| I have tried to get my credit report from Equifax and still no luck. They cannot find my name aligned with my SS#. I have mailed them with the info, send a fax two times (at a cost of $7 each time). Yet they have no record of any information I sent. I don't understand how any financial institution uses Equifax to determine anyone's credit rating as they aren't very good at doing this work. The government should do an audit of them and their practices. | |
| Regina S. | 5/9/11 |
| If there was a worse than poor star, I would definetley have selected it. The FTC should be aware of Equifax and their poorly run company and shouldn't be allowed to operate. All of their customer care representatives are based in India. Imagine that, a US company dishing out jobs to a foreign land while millions of Americans are out of work and to add injury to insult, make that kind of statement to the rep in India you are talking to and they'll laugh right at you. Why should they have the privilege of confidential information when they are not US Citizens and how are we protected? FTC, if you are reading this, do something!!! | |
| Cheri | 4/7/11 |
| Equifax has been the WORST company I have ever dealt with. They allow some "company" to place a fraud alert on my account, can't tell me WHO. I have sent in 4 seperate requests to have the alert removed and am still trying ! I find it UNBELIEVEABLE that anyone can put anything they please ON your report, but you have to jump through months of hoops to even ATTEMPT to have the errors removed. | |
| Maria | 3/22/11 |
| Unbelievable!! I am being charged $12.95 a month for their credit monitoring subscription when I clearly told the girl in the security freeze dept I didn't want it! It took 1/2 hour to just cancel the subscription that I never ordered!!! James in the customer care dept says he can't remove the charge! Now I get to write to the corporate office. What fun... | |
| CHRIS L. BEETS | 3/7/11 |
| I FILED AN ONLINE DISPUTE WITH EQUIFAX DUE TO A SOCIAL SECURITY ID THEFT AND FRAUD. FOR SOME REASON THEY WILL NOT REMOVE IT FROM MY CREDIT REPORT. IT HAS BEEN TURNED INTO THE SOCIAL SECURITY INVESTIGATION GUARDS IN BALTIMORE MARLYLAND. | |
| Joseph Mueller | 3/8/11 |
| I have multiple inaccuracies showing on my credit report. I have filed online disputes to which Trans and Experian have acknowledged the duplicate reports and removed. However Equifax has informed me they do not own my report a company by the name of CSC does and Equifax can not give me any information or help. I filled a dispute with CSC with no response or correction of error. I will now contact my lawyer to decide how to proceed with Equifax not informing me of CSC owning my report and with CSC for not removing verified inaccuracies on my report. How does Equifax continue to get away with this unprofessional business practices? | |
| Joseph | 2/25/11 |
| Absolutely pathetic company from top to bottom. I am dealing with retards at the Canadian Office and my cat is more intelligent that most of these dumb ass immigrants. They ruined my credit by adding a mortgage to my file (which had a fraud alert posted) which is not even mine. They are now wanting me to go and get them proof that the account is not mine. They won't send me my file because I am not able to verify the mortgage which is not mine. These people are f*cken horrible. Transunion updated my file no problem, Equifax is pathetic! STAY FAR AWAY FROM THEM AS POSSIBLE !! | |
| Bobby | 2/10/11 |
| When I realized my credit reports were incorrect I filed disputes. In a matter of days Experian and Tranunion had my credit report fixed. Equifax is a complete and total nightmare. Because I am in Texas I must go through CSC. Equifax refused help. CSC received my certified mail dispute with verification from the IRS there are no IRS liens under my social security number. CSC refuses to correct it. You cannot call them and their online system does not work. The county where the lien allegedly exists has verifed no such liens exist. I will now sue under federal law. How the banks are willing to do business with this company is beyond me. | |
| A | 2/3/11 |
| I have sent by express mail very sensitive information to the address given on the website for dispute resolution. I can track the date, time and person to whom the mail was delivered to Equifax in Atlanta. However, Equifax cannot locate where the mail and my documents are even though I have given them the USPS tracking number!!!! The same erroneous information is still on my credit report even after sending them two faxes with the correct documentation. What happened to my documents? Is it in the wrong hands? Are you information really secured at Equifax? I have some serious doubt. | |
| missy | 12/5/10 |
| this company is the total define of poor business morals, im shocked there still in business. they constantly break every law and manage to get away, ummmmmm they must do favors for certain officials | |
| Leona | 11/18/10 |
| I hate to judge this because I feel this company shouldn't have any stars,this is the worst company I have ever dealt with,they play with peoples lifes,and think its okay.They dont have the right informaiton,but they go head,and use it.Also they lie because they say the credit scores are 100% free,and its not,they asked you to pay 1.00$Thats not free,what liers this company is.Im telling everyone if you can avoid this company I highly recomand you do. | |
| Maggie Frick | 11/8/10 |
| I am reporting this company to the Better Business Bureau among other avenues. I have had issues with them every year. They don't reply to disputes. The customer service is VERY Poor and unprofessional. An error was corrected and reported to Equifax and they STILL did not remove it. I finally wrote to the Presiden't office only to receive a letter that they were unaware of the website and customer service issues and that they were sending me a free credit score in with the letter which they forgot to include. You can never reach a live person, it's a disgrace. Maybe if Management looked at their own site and read these remarks it would help or maybe they do and don't care. I will find a way to make sure they should not be a credit reporting agency for anyone. | |
| G | 10/18/10 |
| After calling Equifax customer service twice I remain VERY disappointed. I am very sorry I have purchased my FICO score through Equifax, I just hope they leave me alone and do not sell my private information. I rate this company below 1 star. Terrible. I agree with the other statements on this page, avoid this company. Equifax, if your reading this...please leave me alone, and pass the word on that your customer service call center sucks. | |
| Michael Nock | 10/11/10 |
| I have repeatedly faxed, called, mailed, and disputed online, a false, derogatory item on my credit report. I've told them it is Mistaken Identity, they put my credit report on a freeze for identity theft, which prevented me from getting a car so my PREGNANT fiance doesnt have to walk to work. I have disputed this item with Equifax 4 times over the past 2 years, twice by myself, and had it removed. Equifax put it BACK on my credit score so I called and disputed once through an attorney. Equifax had it removed. Now they have placed it back on my credit score for a THIRD time. I have done this process with Transunion and Experian, and both companies were very polite and efficient in removing it from my credit, and ensuring it would never be placed back on my credit. They did that the first time I called to inform them about the mistake. That was two years ago. Still haven't seen it on those credit scores since. Only with Equifax. This is the worst company I have ever dealt with. Poorly managed, poor service, absolutely no regard for the people whose credit they screw around with. I truly believe that Equifax should be removed as a primary credit reporting agency, and replaced with any one of the various 10+ secondary reporting agencies that actually provide good service and employ quality people. I don't blame the representatives of this company. I have seen them struggle to try and help me, with their hands tied behind their back because of company policy. Equifax Corporate Offices is clearly the responsible party, but of course, they don't give you the contact information for those offices. I wonder why? Perhaps because they know how incredibly angry people would be when they find out how Equifax sells personal information, even after opting out of such service. Or how Equifax lost nearly 2 million credit reports, resulting in nearly 750,000 identity theft cases. Hmmm... Sounds like a company that, if economic standards ruled, and the government didn't back them, would have been forced to fold out of business a decade or so ago. EQUIFAX IS THE WORST COMPANY TO DO ANY, I REPEAT, *ANY* BUSINESS WITH. AVOID LIKE THE PLAGUE. AVOID COMPANIES THAT RUN EQUIFAX CREDIT REPORTS AVOID COMPANIES THAT REPORT TO EQUIFAX AVOID EQUIFAX IN ANY FASHION POSSIBLE BECAUSE ONCE YOU ARE IN THEIR SYSTEM, YOU'LL NEVER GET OUT. IT'S WORSE THAN BEING A FELON. | |
| Phil Lester | 8/26/10 |
| I had the state of Ohio put a state tax lein on my credit report the Attorney General from Ohio has written equifax to have this removed as it was their error and not to mention Ohio even sent me back a refund with intrest. Equifax still has not removed this from my report and it has been over 6 months. Then try and talk to someone at equifax that is another impossible task | |
| William McLaughlin | 8/2/10 |
| Worse than poor! I have been trying to obtain a mortgage with two lenders for over a week. Both have been unable to access my credit file though they can access both TU and Experian. Equifax even sent me my file but will not release it to the banks. Equifax insists (in over 10 phone calls) that there should be no problem...no freeze, no fraud alert problems....and thus the problem certainly must be with the banks (which can get files on others but not on me). I have been very careful to give the banks complete and correct info to retrieve the file....but no luck. Equifax has already cost me over $5000 in both delays in processing the loans and increased iterest rates. | |
| Bonnie Robinson | 6/30/10 |
| Why is your company selling my family's personal information to Card Services in Atlanta? Mr. Harris, a supervisor at Card Services said he was sold my husband's SSN. This seems to be a privacy act violation. I plan to contact my State Congressmen and Senators. Your company does NOT have our permission to sell, or give away, any information, including our personal financal. If we plan to ask everyone who contacts us about credit information if you are the party selling, or providing, our information. Again, Do NOT provide, in any fashion, any private information without written permission from us. Bonnie Robinson 2243 Cedar Fort Drive Eagle Mountain, UT | |
| Donna Sasse | 7/20/10 |
| This is the WORST, most poorly organized organization I have ever dealt with. I have repeatedly faxed to them my power of attorney in order for this company's representatives to be able to converse with me on my husband's behalf. Each time I call, I am told that the documentation has not been received and am given a different fax number to RE-send the documentation to. I have been bumped back and forth multiple times between CSC (the organization who handles our credit reports) and Equifax (the organization who provides the credit score). At one point, I was told that once Equifax incorporates the documentation into the records, that it would also automatically incorporate into CSC's records. I have faxed the documentation several times (over the past two YEARS) to BOTH organizations. What are they doing with the information they receive???? If I handled my business the way this company does, I wouldn't even have a credit score! | |
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