Enterprise Rent-A-Car Company Corporate Office & Headquarters

Reference Sioux Falls, Sd operation: Three overbillings at Russell/Minnesota office. Decided to try 41st office. Recent 41st activity: refused two written requests to change mailing address; a clerk, with the proper dates written down before her, got the wrong reservation dates; and asked, via e-mail, for a staffer to mail a receipt. Refused.

I rented a car in Denver, CO to drive out of the state for a funeral. I called enterprise early that day to ask if they could pick me up from my home 8 minutes away, as I had seen heavily advertised throughout your site. I was told that they would not drive more than five minutes to pick anyone up. When I arrived at the office, two employees were off to the side talking on the phone (one was telling some poor soul that if he needed a car from the airport instead of that office, it would cost him AT LEAST $150 (!). In any event, there was nobody at the desk, and I stood there for more than ten minutes without anyone even acknowledging my presence (no wonder they couldn't pick anyone up). I returned the car a few hours before it was due, and the agent (who was actually quite nice and helpful), got inside the car and turned it on to check the mileage. I got my receipt and went home, exhausted from having buried my father... Two hours later I received a call indicating that I would be charged $75 for a "full detail," apparently because there had been some orange juice spilled in the backseat. I have 2 little kids who spent 13 hours each direction in the car, so spilled juice is believable, but $75 seems excessive to me. Honestly, if they had been just slightly more helpful at the time of the rental, I probably would have taken it to be cleaned myself. As is, I would probably consider about $10 to be fair, but I'm just really annoyed with everyone at that location except for the one cutie that I actually worked with face-to-face. Pehaps they could charge everyone $75 or more on top of the fee, save money by not carrying out policies, and use the excess cash for some workshops in customer service and basic human decency. I might happily contribute to such a fund willingly.

We have been renting a car from McKinney-Dallas, Texas location, We have been gravely disappointed in the lack of customer service and attitude to resolve problems. 1. We received our car not detailed. 2. The car was very low on fuel. We bringing these matters to the location (Chris & Jason) they were defensive towards the problem. We moved to another location…better service with a better attitude.

To whom it may concer, I rented a car in Hesperia Ca. first I had to trade the original car in because it was not performing correctly. On the second day of having the second car I called and reported that the rear passanger window was not working properly and that the car had a bad odor to it. The car was very dirty when I go it, this is not the first time I have rented from them and everytime I have had a filthy vehicle. I flew back to my home state and asked my mom to return the vehicle, when she did they accused her and I of smoking in the vehicle. My mom was told by the so called manager Cheryl Ayos (I believe that is the spelling of her name, that is what she told me) that my credit card was going to be charge $75 because she said she saw ashes. I called her and told her that I did not smoke and I know that my mom did not smoke in ther car because I have asthma. The manager kept saying that it was a new car and she knows her fleet. I told her that I reported the car dirty and she said that she knows what she saw. I need to know who to contact about this, I am not going to get charged for something I did not do and I know my mom did not do. This rental building has very poor management. Can someone direct me to whom ever I need to speak to.

The Manager in Woodcrest, told me that there would be a $50 hold on my bank account. Hearing this I agreed by the time I got home and checked my bank account there was a $250.00 dollar hold placed on my account. I called the manager and she told me she would correct this. The next day I checked and it was not corrected. I called this manager back and was told "there is nothing I can do." I then asked for he boss and called the area manager's office and was told he was not in and that he would call me back 8 hours later I have not recieved a call back. This is very poor service and not a very good way to treat thier customers.

I received a rental car from your Airport Road site and all I got was greif.Following an accident Erie Insurance paid for my rental car which I was to have for 7 days to find another vehicle. As soon as I got home I noticed the license plates were expired from March20, 2010.This is a dodge caliper 2010 from Ohio. They were supposed to pick up this car and bring another car to me and that NEVER happened. I was forced to drive this vehicle to another site on Monday. So I had no use of this vehicle for 4 days . I am now left with three days to take care of my situation. BUT THEN they told me the tags were valid on this car.JUST PLAIN LIARS...I took pictures of the plates on this car for proof.They actually switched the plate from the front to the back , supposedly so the police did not see it....I am really disgusted with your car rental service and I WILL TELL EVERYONE about it. And P.S. Erie Insurance is not too happy either!!!!!

big arguement about gas measure on gauge she was overcharging me , then says put whatever and proceeds to charge me for all extras i didn't want ,, so i point that out and she got big attitude problem. i had to leave car on their lot while i rented their car when i return i notice dents all down the side . i complain to manager who says they will call me ..despite repeated callings by me i never got a return call

Jan, 13th, I rented a car from Enterprise located at 25 river st, Cambridge, MA. I returned the car on March 2nd, 2011. A management trainee comes out, checks the car and tells me that there are hail bumps and it's a significant damage to the car.I told him that these were at the time when I rented it. I told him that I am not a professional and I would not know that it is something that it will be that much significant in my book. Yes I noticed but I never believed that the guy who issued the rental in the first place will not have it noted down. He was about to miss a big scratch in the lower bumper which I have to let him know. I have my car since 2007 and since then I don't know how many snowstorms we have seen. I have almost none in my car and suddenly when I rent a car I have like so many hail effects on it. I have been held responsible for someone's lack of negligence. Secondly they took out $200.00 out from my account without informing me on feb 25th. They did not even call later and notified me abut the acitivity. I found it myself on March 2nd. I would consider it as a stealing if someone does not notify it. they called me notifying that "I have certain days left only when the insurance is going to cover", so I had the garage owner "Michael Block", call them back and let them that the car will take few more days and he also mentioned that the customer should not be charged for that. He will pay for the rental for those amount of days. thirdly, after I got the rental, one week later the cops pulled me over for an expired inspection sticker. I went back and talked to the manager. He tells me "Oh no don't worry about it, it's nothing. It happens all the time. Let me take care of it. He goes for the inspection, brings the car back and says sorry". All these incidents notifies that the guys who are over this rental place does not know what they are doing and how it should be done. All these incidents also states that they are missing lot of details and put a customer in lot of mental harrasment. I am really looking forward to be sorted out whose fault it is for all the negligences and if not then I will have to knock somewhere else for help.

One of your renters hit my car and ran. The police were called and the renter returned to the scene where we exchanged insurance. I have never received a call from Enterprise to fix the damage your renter (insured by Enterprise) has done to my car after two weeks of no contact from Enterprise. I tried calling the business office here in Peoria, IL (309-691-9500) and was told they do not handle the insurance. I was assured that the employee would get me an answer on where the claim was at in processing with your corporate office and he would call me back. I did not receive a call back so I left a voicemail with Annette at the corporate office and I am crossing my fingers that someone will fix the damage your renter has caused to my car. Heaven Howes (309)363 5777

I would like to say that I have had relative good experiences with Enterprise, but… From what I am reading herein, most of the problems are seemingly related to a local employee, or group of local employees. It also will depend also on the local management(s), as they are trying to personally push the numbers up, most likely for an increased paycheck. I have done a boatload of business with ERAC (well over $60k), and all at good rates without direct corporate discounts, etc. I you just walk in blindly off the streets, your going to get stung, that’s the unfortunate American way (though I feel it is un-American). They do need to make money, but I will agree that some of the postings reflect a very piss-poor way of doing it and, ERAC really does not put up with some of the items described above; THE RIGHT PEOPLE GOT TO HEAR ABOUT IT, usually in writing (you can always make contact by voice first to the highest regional manager, then, hit them up with an direct email (it also gives them something in writing to use against the employee(s) involved – CYA)). Case in point, a bad experience I had, wherein a relative new ‘management trainee’ that just posted to a new location for herself (no gender intended) did not understand what was going on with my extended rental, saw that it was overdue when I cam in to renew it while giving them more money (in fact, exactly what they had asked for and when they asked for it), and, She foolishly blunted out to everyone that Enterprise was “Recovering and Repossessing” the car. She was the highest authority at that location at that moment as it was 7:30AM in the morning, so, the chiefs at local corporate were not in yet and I could not escalate at that moment I did my homework in about 2 hours and I wrote a one page letter, very blunt and to-the-point (although I would have been justified in making it about 5 pages), and, SENT IT TO THE LOCAL CORPORATE DISTRICT WHATEVER, THAT OVERSEES THE REGION. I got a call back from my local manager, all was OK, and, was even told that She was not at that branch anymore – that same day, within hours (I did even call that specific branch and, I got another apology and was flatly told that She was not longer with ERAC). Do remember, there area some real dope-heads and idiots, that have completely corrupt morals, that are entering ERAC’s College Intern Program which have different influences on what happens in different areas (none of it should have happened in-the-first-place, don’t get me wrong). ERAC has got to hear about it. If you have a CC or Debit Charge, it is most likely, DISPUTABLE, even under the aspects of FRAUD – and the LAST thing the local branch wants is negative feedback coming down in the form of a reverse fashion, like you complaint letter OUTLINING EVERYTHING, VIA AN ATTACHED DISPUTED BANK INQUIRY, that starts much higher up in the ERAC system, and flows downhill – get it folks. Now for some of you that did a pure Cash transaction, you can always figure out how to approach telling the local branch manager that you are filing FRAUD CHARGES as per your attorney and once you waist your time on that, you will not turn back (be clear that you feel it is an personal issue with whomever did the dirty deed and always be 1-2 steps above that person when you are just trying to resolve something for the very first time – also, I would politely ask the ‘superiors’ a question, like, may I speak to you over here – so the whole world does not hear it – give them some room to save face – if possible – even though it may not be justified at all). I had a real bad experience that impacted my day, seriously, because of a jerk – that jerk was gone the same day, BUT I HAD TO THINK IT THROUGH FIRST, DO A LITTLE HOMEWORK TO FIND OUT WHO IS WHOM, AND WHERE THEY ARE, ETC. Work it, and you will most likely get somewhere, maybe everywhere with ERAC, or at least only your monies back – if you do not use them again, then it will be their loss and do make you DISSATISFACTIONS very clear. I am however, only giving ERAC 3 of 5 Stars, due to the that event and, the fact, that I have experienced bait and switch at remote airport locations, even when they were charging high rates, or, I had a confirmed reservation and there was no car available and they don’t seem to do much about it at some locations (their personal bottom lines I would gather). Excuse any typos, etc. Work it folks, just work it – think things through and make yourself some written notes to reference! ONE LAST NOTE – JUST BE HAPPY THAT SOME OF THE PROBLEM PEOPLE DID NOT CHOSE TO GO INTO HEALTHCARE. LOL.

There is an employee at your branch located on Chicago Ave and Austin Blvd in Chicago, Illinois, who lacks customer service skills. I believe his name is Jeremiah. He looked as if he was intoxicated by marijuana. He was very standoffish and didn't help me as well as he could have. Besides his terrible service, the car was not clean when I received it, the entire process took way to long and my husband was late to an event because of the amount of time it took for everything to happen. I am usually a very happy customer of Enterprise, but that branch was very disorganized.

I have had nothing but excellent service from Enterprise here in San Jose, Ca. I've read many reviews posted here and I can see how said bad experiences was their own fault. If you follow the rules, call if you need to keep vehicle longer than originally planned, not lose your temper, etc., etc., etc.

I will NEVER ever rent a car from Enterprise or any of it's affiliates. If you rent a care, beware of damage you may not see at inspection and prepare to pay over $500.

I notice from the 1 star ratings above and coming from different areas, that your company is at least consistent with bad service and office managers attitude. On the 31 of January I had to use your service in Austin, Texas on 5th Street. My car had been involved in a collision with a person that was covered by Fred Loya Insurance and for me to get the repairs done, I was given a rental car from Enteprise. I currently own a Cadillac and was under the impression that I would be getting a car comparable to what I had. I was given a Maxima, which was fine with me. The person who helped me, by the name of Ryan informed me that she would contact Fred Loya Insurance to get their approval on the car. I informed her to please call me back if I was not approved for the Maxima. Since she did not call me back when I had asked for a call back if the car was not approved, I assumed there was no problem. Well, 10 days later, when my car is ready I am dropping off the car and am told I owe Enterprise $7.99/per day plus tax over the amount Fred Loya had approved. I tried to explain to the manager what had originally transpired and in so many words told me "my employees do not lie", which I took as her calling me a liar. I have tried to contact Fred Loya to no avail. I received a call from Enterprise this morning and was told the ticket would be left open and if I should receive a call from Fred Loya Insurance to call them back. If I would have been told at the very beginning that it was up to me to get approval, I would have had no problem taking care of this matter myself. Unfortunately, I trusted your company and was screwed. Unless this matter is resolved to my satisfaction, I can honestly say I will never utilize Enterprise rentals. I strongly suggest that your company make some effort to better train your managers in dealing with customer complaints.

im getting the run around on returning a truck that was purchased from the Beaver, Pa office. it has been in the shop for two weeks. The Area Sales Manager Mark C. confirmed with me the first time the truck broke after 2 days of driving it and it being in the shop for a week that the 7 day trial period would not start until i took the truck into possession after they had if fixed. I picked the truck up the following Sat after being "fixed" and had to return it the next day (sunday) because not only was the issue not addressed but more issues like Electrical issues in the dash, transmission / rear end issues when in reverse, interior trim issues (broken door pull) and noises from under the truck happened all in the evening that i picked it up. After Mark C. emailed me about doing the paperwork to return the truck out of nowhere they are saying that i'm out of the 7 day return policy???? lie, cheat and steal... like a regular sales team thus far. But its from the upper management- not the sales staff. supposed Area and regional sales managers. they have not called or emailed me in about 5 days now. I've started a paper trail to get corporate Enterprise involved / media involved / attorneys involved if need be. BEWARE WHEN PURCHASING A CAR FROM THESE GUYS - we never had a problem in the past with my family but i guess the times have changed. I'm sorry to say that.

I am writing to make a comment rather than ask a question. Due to a car accident I had Jan 2011, my insurance company set up a rental car with your agency in Mount Vernon, NY from 1/24/11 thru 2/8/11. While I was working to get my new car on the road, I in turn held the vehicle and returned it on 2/10/11. Your company went into my account that I had on file and took $150 without my knowledge on 2/9/11. Not that I have an issue with paying for the car, my issue is that I should have a received a call from the office to inform me the charge would take place, so that I would not be shocked to see the money debited from my account. It was not until I checked my bank acct that night did I notice money was missing. When I brought it to the attention of one your customer service Reps Vito or Vido, his attitude was less than desirable. I don't appreciate the obnoxious tone and all that I ask was for some courtesy. Then he proceeded to say that since I was complaining and I still owed $29 that he was planning on canceling out, he will then charge me. I don't think it was unfair for me to question as to why I was not called before the charge was made, just so that I am aware of the transaction. God forbid, I am ever in another accident; I would not utilize that Mount Vernon Location to do business again. Their lack of professionalism especially his, leaves a lot to be desired. Trust, I have done business with Enterprise in the past, and I will think twice about renting for your company again.

I was disappointed and disgusted to see a bull riding poster in the car rental office. Bull riding is a cruel sport and Enterprise sponsors a team. Below is some information about this so called sport and the abuses that innocent animals have to suffer for the entertainment of people. It's cruel and unnecessary: We are all concerned about the interests of other animals and want to know that ethical actions are taken to respect those animals. We all want to be just and fair in our treatment of all creatures, humans and non-humans. Friends of Animals believes that truly respecting other animals means allowing them to have full and free lives on their own terms. Bull riding proponents tell us that their bulls are worth $10,000 or more as an indication that the bulls are well treated. In contrast, we ask you to consider that these bulls are not mere things or commodities – as a monetary value suggests – but that each bull is another living, feeling being with inherent worth. Bull riding violates bulls by coercing them to serve as objects of our entertainment. The very presence of the bulls in the arena is a concern, but obvious signs of coercion that you may want to watch for include the following: bulls in the chute having their tails twisted, bulls being shocked with a 5,000 volt "hot shot" as they exit the chute, and bulls having flank strap tightened around their flanks. Half of a bull rider's score is based on how violently the bull reacts when attempting to throw the rider. The more violently the bull moves and kicks, the higher the rider’s score. The other half of the score is based on the rider's ability to maintain control, and extra points are usually given for literally spurring the bull on. The main device used to provoke a bull to react is the flank strap. For a bull, the flank strap causes a terrifying sensation as if a predator were on the back or around the belly of the bull, gripping the bull's body with sharp claws. The spurs used in most bull riding events are loosely locked rollers. The rollers are the wheel-like part of the spur that is poked into the bull's sides adding to the frightening torment and pain caused by the flank strap. Belt & electric prodIn spite of the compulsive reaction induced by the flank strap, bull riding proponents claim the bulls naturally buck. But it is obvious that they do so to oppose being ridden. That is the whole point of the show. Not only does the bull attempt to throw the rider, but a bull will often attempt to stomp on, kick, or gore a rider once thrown. This is why bull riding events have "bullfighters" who can intervene to protect the rider. The distressing practices and techniques used in bull riding and other rodeo events have been banned in Pittsburgh, which specifically prohibits the use of electric shocking devices, spurs and flank straps. Because these physical assaults are integral to bull riding events, the banning has effectively prevented bull riding. While a form of entertainment, as opposed to a practical means of ranching, bull riding is still a dramatic demonstration of animal husbandry – the breeding and rearing of domestic animals for human use and exploitation. Consider the importance of deciding today to stop supporting practices that celebrate the coercion and exploitation of other animals. We can each take ethical actions that respect the interests of other animals through vegan living. Veganism, as a way of living, renounces the use animals to serve our needs. This includes not attending future forms of animal entertainment like bull riding. There are plenty of ways to have fun with our friends and family that don't involve harming or exploiting other animals.

Scheduled p/u in columbus ohio for 2/9/11 arrived to find an HHR chevrolet, no other car available. Car should not have been rented in this condition. Outside of vehicle had been rinsed off and froze no heated mirrors not safe at all. Inside car smelled like perfume about a half gallon to cover other nasty smells. Not to mention stains throughout car. SHAME ON YOU ENTERPRISE

The insurance company paid for a vehicle for me while my vehicle was being repaired. The Huntsville Enterprise location on University Drive was accommodagting at first, however, it was disappointingly amazing to me that the 2011 Impala that I was leased assigned was "sold" while I was using it. Enterprise contacted me and asked that I return the vehicle. I complied. The replacement vehicle was another impala but it was very, very DIRTY on the outside and FILTHY on the inside with stains on the seats (I took photos) and dust. Also the agent asked if I mind taking it on "Empty". I objected. He took the vehicle and pumped enough gas to make it to a half tank. I remarked about the condition of the car---about how surprised I was that they rented vehicles in that condition. He stated that "they don't detail" vehicles. I told him it appeared that they didn't "clean" them either. To make matters worse, the "Change Engine Oil Soon" light was displayed. This was really a disappointed event. I will post this on FACEBOOK. Others need to know...

I wanted to share my experiences with your corporate office. As a long time customer I had a history with your office on RT 33 in Hamilton NJ. The staff there were some of the nicest and most professional people that I had the pleasure of dealing with. Recently, Enterprise opened an office on South Broad Street in Hamilton, NJ and I was directed to that location by RT 33 because it was closer to my resisdence. I wanted you to know that the service and customer attention at this new location has been nothing short of outstanding. Branch Manager Matthew Baranowski is to be commended for all his great work there. Recently, Matt was a tremendous asset in coordinating the short notice rental of a car that was needed to take a disabled vet to and from medical appointments at the VA hospital during the course of several days.