HORRIBLE SERVICE!!! I am beyond disatisfied with my last encounter. My reservation was for 7/14/2011. I was told to call at 4:30 to the mt. Zion branch as a reminder, which I did for pick up at 5pm. The rep didn't pick me up to until 5:52pm. Once I got to the branch I waited an additional 25 mins to get seen. I had a free upgrade, which I told the rep when making the reservation and at the time of the reminder. They had no car for me on the lot. At this time the office was closed. Nicole had to call another branch off forrest pkwy. Cody from forrest pkwy and he had 2 ford escapes, which he let Nicole know that he was going to leave the key in the car. Nicole drove us over there and the keys weren't in the car. Nicole cont'd to call Cody and after many tries she reached him and he was in buckhead. He arrived at the forrest pkwy branch at 7:10. All this time we are sitting in the car waiting. The car was filthy inside and out; therefore Nicole washed the outside and clean the inside BY HERSELF. We didn't leave enterprise until 7:45. The only good thing that came out of the enterprise experience was NICOLE. This makes me think about going back again. This was not worth $300 plus. Jul. 15, 2011 -by Q.G. UNSATISFIED!!