Duke Energy Corporation Corporate Office & Headquarters

Won't they stop the greedy approach towards NC citizens. Requests for fee increases. Now the CEO announces plans to attempt to get NC laws changed to buy solar capacity. It would be better for all of us to purchase our own solar power so we could generate our electricity and no longer need to deal with Duke Energy.

Duke Energy of NC needs improvement and starting with customer service. Why so mean? I might not pay my electric bill on time each month, but with 400.00 a month electric bills what poor family could. The payment agreement policies for six months extension are never given out as a choice. We are told to take the agreement or electric will be shut off, We have Only five to seven days to make the first installment of the agreement. That doesn't help anyone that can't pay their bill. If anything it almost guarantees the electric will be shut off because if they don't have the money when the payment agreement is made up Then what makes you think they will have the money in seven days? Why are we not offered the six months agreement like you guys have written.

Duke energy is the most greedy company with the most rude customer service I or anyone I know has to cummunicate with , and that we HAVE to give our money to. Your company is a monopoly.. you can't get power through any other company. And you charge anything you want cause you can... who else we gonna get it from?? I own 4 properties in north Carolina and are planning to go thermal and solar just so we no longer have to associate with your company.. I am not alone your company has the worst reputation of hundreds of companies.

We have been with Duke Energy for over 30 years. I realize they have the monopoly on energy, but this customer service is ridiculous. I talked my husband into going on the EPP payment plan to budget money last year. I just received a bill for 3 times the regular bill at the end of the EPP year period! I called customer service and all they stated was, "There should have been some communication with you at the six month mark of the EPP period". I apologize, but you need to pay the full amount! Terrible customer service!

I'm not please at all with the service I am receiving from Duke Energy. I have made a payment every month although it's a little late. With the economy the way it is, you would think Duke power would just be happy getting a late fee. But that's not enough. You tacked on a deposit of 1,000 DOLLARS this time...and yet you tell us we were given ample time to do this. It just showed up on the last bill! I'm sick of your monopoly on power and I intend to put a bad report on everything I can and I will be sending letters to all my representives and congressmen. We have been in business since 1962 here at Jack Smith Transmissions and paid you every month! Thanks a lot! Signed, sickened by monopolies!

I agree with Teresa Russell. This is absolutely without a doubt the poorest of the poorest of customer service in the Corporate world. The Duke Energy tech turned in an erroneous meter reading because they couldn't get in my fence and they were no longer able to read my meter with their electric device so I have been billed a monthly bill in addition to what they estimated. Now, I can't get anybody to understand this. I have lived in this house for 5 years and my bill has never been this much. What good id bill comparison when Duke can't even use it themselves. Their customer service people are idiots and I hope the courts disallow Duke to raise their rates. If they couldn't afford the new fancy offices, they should have stayed where they were! The residential people shouldn't have to pay for their idiotic decisions in this economy.

Duke Energy's telephone customer service is the poorest in the corporate world. You can never get to a problem solver. They put you on hold for 2 hrs. and keep hoping that you'll give up. I've tried for a week to get a billing problem solved and have yet to get a supervisor over the dept to return my call after numerous messages to request a return call both via email and telephone!!!

I wonder if Duke will give customers in my area a reate/discount since we were without energy at least 6 full hours 9/11/12?

the power people come cut off my power and said that I could not make payments for my power that I had to pay the full amount for them to keep my power on so I need to make payments for my bill so they will come cut my power back on please help me

I am a duke energy customer not by choice.I get home and their was a disconnection notice on my door saying that my services were turned off for non payment which is bs because i made a payment on 9/14 then i had to goto my brothers house to use there phone my whole refrigeritor went bad i have no phone no internet no nothing i am having a hard time and struggeling my balance is like 200 they fucking turned me off for 200 i called to try to make payment arrangements and get no where same old story everytime.need help here this is a multi billion dollar company and there fucking me for a 200 balance.Its something that they paid the former ceo like 100 million when duke energy merged with that other company.cooporate greeeeeeeeeeeed

Ripped off by Duke for more than $1000. Paid it all and service was reconnected then disconnected again three days later for no reason at all. They said I had to contact energy protection office before I could have service reconnected for the second time in less than a week. I contacted the protection office and they said that I would have to have a city inspector check our meter and breaker box before we could have power restored. It just happened ro be the friday before labor day weekend. The inspector could not make the inspection until the following tuesday. No power for at least 4 days! Everything in the fridge went bad because i had no where else to store the food. After the inspection Duke informed me that i needed to pay an additional $450 in fees for having power restored illegally!!!! What is going on here? I never had the power restored by anyone other than Duke. I payed all of the outrageouse fees and penalties for something that I didn't do. Customer service at both Duke and the energy protection office could help me solve the problem. I feel like the only option I have left is to hire an attorney and take legal action against Duke to get the money that they stold from me back. The only problem is I don't have the money to pay for an attorney because All my extra money went to Duke. I'm stuck!

I have been lied to over and over by duke energy. been told so many lies, talked to ip dept, so far I have pd 1400. they turned off my service becacuse they failed to keep the payment arrang. made. They closed my acct. even after giving them money owed. They keep fibding new reasons to cg me more money. Now there trying to lie and say I owe a bill from 4 yrs ago. which I pd. I have a diff house now, before I could get service here I had to pay that bal of what they came up w 1000. they say they can't show proof I even owe this. Anyways after talking to 6 diff. ppl w 6 diff amounts they want me to pay. Monica from ip dept. says and assures me promses that if if I pay 500.00 it will b restored. I dobt owe this money but what choice do I have but to pay. well of course my power is not on. I call duke and its sat. ip dept closed. all they can say is my acct. has been closed again but supervisors can't tell me why ,they know nothing. trying to get one on the phone takes 10 min of argu. w the rep. I am going to call channel 4 a lawyer and get true stories out there about how corrupt duke energy is. They lie to get your money say whatever it takes then they break agreements to get more money. I have given them my payck. for the wk. thinking power would b on today. I have a preg wife 3 lil kids and now I am utterly fed up. I work 50 hrs a wk. and have epilespsy. . its summer and will be 90 today. heat brings on my siezures. I can't let these evil ppl win this. I am fighting this. don't trust what duke says. I live in sc going to see if I can find anyone else to join me in the fight against a corrupt corp.

Worst customer service ever. The single most unnerving experience i've ever had with a company. They lie and EVERYTHING. They do need keep their word on even the simplest of problems. And most importantly they do not communicate internally as a company. The departments do not have an effective way to relay info and the customers suffer as a result.

After being in my home not even one month duke energy ce out and turned off the power due to the fact that someone else before me lived in the home and had cut the power back on so when I called to get it switched over in my name they gave me some bullshit run around like call back in 24hours and etc how can you tell someone some shit like this when they have kids and the heat is 100 degrees or above everyday...so then I call back and they now tells me that my bill has went from $600 to a $1,000 due to the fact that my husband owed a old bill but I tried to explain to these fucken devils that we are divorced why should I pay something of his and it doesn't have nothing to do with me but they fail to even give a damn they just want money money money so after all this still no power & a bill of $1,000 is still needed to be paid these bastards ought to be a shame of they self to put children /elderly /disabled people without power you can bet they want prosper from this GOD don't like ugly but at the same time I gotta do what I gotta do to!

My boyfriend paid my bill for me on Friday July 20, 2012 at a Marsh store that I live near. It was sent western union. The clerk didn't know the store didn't send Duke energy payments. On Monday morning, July 23rd my electricity was shut off for non payment. I called them and the service rep kept saying I had to wait 3 to 5 days for my unauthorized payment to post. I took the receipt back into Marsh. The Manager called Western union. They confirmed that Duke Energy got the payment 2 hours after being sent. He was even willing to talk to a Duke energy rep. They wouldn't talk to him and would not look for the payment. I kept asking for supervisors, It was no use my mother ended up paying a check over the phone. plus they charged me a reconnect fee. It was very uncalled for, and very stressful!I emailed a supervisor at my mom's house and it took 4 days for a reply. of course they said the payment that came through did not say it was from Western Union. Wasn't that convenient? I am going to contact everyone I can think of who will come down on Duke Energy. I have never been treated so badly by a utility company!I couldn't work for a company with such disregard for common courtesy.

Duke energy says I haven't paid a bill since 05/25/2012. Called and spoke with a rep and superviser about a missing payment. They swore I had not paid anything since 05/25/2012 in which may I made 2 payments totaling over 300.00 to them and it's now July 14,2012. Since when does duke energy let someone have power 60 days without disconnecting the person. I had to research all of my debit card payments.Spoke with a nasty rep named Jesse who refused to transfer me to a supervisor because she would not listen. Accused me of not paying any of my bills for 60 days. jesse refuse to transfer me to superviser to explain the situation. Called back a third time which the last rep said yeah do that cause I'm not transferring you. Spoke with stephanie the third time and come to find out not only are they denying me making a payment in june they did not send me an updated bill. Never received another bill after my balance was paid. Then when I get a new bill it reflects $311.45 that included money that had already been paid. I asked for a corrected bill well no I can't send a corrected bill. I asked for the corporate headquarter address Then ms stephanie gave me the correspondence address. Right stephanie. The residents of north carolina are not stupid. We know what we are paying and google tells you everything. So I have the correct corporate address. Lying, rude and disrespectful representatives!!!!!!

This just goes to show you, how little the Duke Energy Board of Directors care and screw the public when they give $44 million of rate payer money away to pay for this Crook. The severance pay for one day on the job is a disgrace, FRAUD, Total Greed by the Board of Directors who decide the pay scale Officer get. These guys are a bunch of Thieves, ruining a Company from the inside out. Rate Payers, this is your money coming out of your pockets to pay for this with Higher rates.

I got a letter three weeks ago it said may 9 is the cut off date they said somebody wrote a check out and it was no good the check was with a bank I never knew about I had one bank have had for 5 years the catch is they said the check was wrote back in march 2011 an they got it in November of 2011 .they want me to pay for the check its not mine.we called duke that what they said. I'm am disabled I got a heart monitor my wife has a c-pac that breaths for her every nite I got a letter from my doctor ( heart) they said that would NOT accept this letter until this check is paid..about the check duke could not tell me the Nome ans who signed it. they couldnt tell me anything about this check..I had too strokes and a pacemaker an I can't be in the heat...big companys ( GREED) the people from duke said to me. I'm sorry but that the way it is.. bastards that what they are.is there anyone who's not afraid to go head to head. they got more money than the government I believe.

this need to be approved why they don't want anybody to kno.w how duke is.thats bull

I swear if I could rub 2 wooden sticks together to get electric services I WOULD instead of going through Duke Energy! I moved into my parents home during their separation (We'll call this House A) so their house wouldn't get foreclosed on. My step-mother never turned the lights off in her name when she moved out of "House A" and Duke allowed my husband to put lights on at "House A" in his name for us. Well, hubby moved from "House A" and called to have the services disconnected. One of our roommates then had services turned on in her name (all still under "House A"). When the roommate found her own place and moved out 3 months later, she had the services turned off in her name (still at "House A"). My sister who also lived at "House A" applied for services at here. Well, Duke Energy decided since our old roommate, husband and step-mother all left the residence owing them a bill and they couldn't get off of their @$$es to find them, they tacked EVERYONE'S bill onto our address! When they found out I lived at "House A", they also tacked on my old bill to the house (I'm not disputing this because I lived there and it was a valid debt). By the time Duke Energy got done bending us over with NO lube...we HAD to pay $1545.95 (this included bills from 3 folks that no longer stayed at this address and had their OWN SEPARATE homes now). My sister and I were LIVID to say the least but we managed to come up with the money to have air/electricity because it was the summer and about 99 degrees at 12pm...not to mention I had a 2 year old in the home and 5 months pregnant! I decided to move out of "House A" 7 months later into my own house (we'll call this "House B"). When I moved into "House B", my sister and father still remained residents of "House A". By the time I moved out, the Duke Energy bill at "House A" had gotten so high from my father and sister now being unemployed that the bill was $1400.00! Sis and Father came up with a brainiac scheme to take the power out of her name and put it in his to start over fresh with a zero balance. 1 month into my services at my new residence at "House B", I get my first bill from Duke saying my charges for the month are $92 PLUS another charge of...you guessed it...$1400 from "House A" because they couldn't find an active address for my sister!!! Needless to say I've been on the phone with Duke Energy trying to get this mess straightened out and all they can "RUDELY" offer me is "Your sister added you to the account in 2011 as a roommate (without my knowledge might I add) and you didn't remove your name as a roommate before you started services at your new address so you're responsible for this bill!" I've talked to 4 incompetent reps, 2 "I could give a shit" supervisors and a department that makes decisions about your account but never have the balls to tell you this themselves over the phone so they note your account with what they feel and have the incompetent reps relay the message! WHO DOES THAT!? WHY MUST FOLK GET STRUNG ALONG BECAUSE DUKE ENERGY IS THE ONLY POWER COMPANY IN THIS AREA?? I still haven't gotten anywhere with Duke even after my sister has called them and advised them that she is still residing in "House A" and to put her $1400 bill back at her house and remove it from my bill at "House B", their response is..."The bill is now in your father's name and we can't add the bill back to "House A" without his consent!!" ARE YOU EFFIN' KIDDING ME?!?! So you mean to tell me that I can owe you a bill, live with someone who doesn't owe you (but we're knowingly defrauding power from you by taking it out of my name and putting into theirs so we can start with a zero balance while I STILL live there), I call to tell you that I've had a change of heart and I want to do things the right way so I tell you the truth as to where I live and where you can send my bill so I can pay you BUT...you don't want my money and you want an innocent bystander with a 2 year old and 3 month old to carry my burden and be without power???!! Duke Energy you guys are world class ASSHOLES! I'm not worried about their "Reversed Robin Hood" schemes because I have an appointment with my attorney in the morning to take their asses to court! I will NOT stop until Duke Energy gives us...it's customers respect, show empathy and fire all of the losers they call employees and hire caring, customer service oriented individuals!