Dots Corporate Office & Headquarters

I am writing this because I had a horrible experience with a sales girl named Meesha in Lancaster,Pa. at the Rockvale outlets. She was cursing and talking badly about fellow employees , Several customers besides myself left the store because of her. I called to complain to the store manager Marilyn I think she said her name was and she too became confrontational. SOOO unprofessional and I won't ever shop at DOTS again!!!!

I am writing this because I believe this person deserves recognition. I don't know her name but she works at the Manchester nh store. She has spiky short red hair, and I have to say she is the most bubbly friendly helpful clerk I have ever encountered...what a wonderful experience. She deserves to be recognized. She should be employee of the year. I will shop there often just to see my favorite clerk.

I went to Dots - in Houston at Westhimer and Hillcoft 3/24/13 at 4pm. tried on a sweater - wanted a larger size - couldn't find the rack I got it front - clerk started to look in clearance - told her didn't come from clearance - clerk argued with me and kept looking through clearance and would not help me locate sweaters to get another size to buy - I found them - they were not clearance - there was a large size - but I not longer had any interested in buying it from Dots - I went two stores down and bought a better sweater from Ross

this is for the people who went shopping at the dots in the store in rockwall texas: May of 2012. I say report them to the BBB believe me they will take care of it.

Ask the district office to train the Dots employees on customer relations. By focusing on retaining customers. No matter what we represent America.

If I could rate the Asst. Mgr. in the Rockwall, Texas store any lower I Would. I will never enter another one of the Dots stores. My daughter and I went shopping in the Rockwall store in May of 2012. The next week my daughter was being accused of being a thief by Miss Lacy Colgrove, the Asst. Manager. While we were in the store and women claimed she had lost her wallet. Never at anytime were we asked if we had seen a wallet. In my opinion, this young lady had no evidence to suggest that my daughter had any part in stealing. Has she had the training to spot thieves by their body language? In my opinion, Dots should do better back ground checks on their employees. She (Ms. Colgrove) has caused my daughter huge financial distress, defamation of character, and loss of wages. Also, Ms.Colgrove gave her opinion that my daughter and I were in this bogist act together. I am very offended and to make a long story short the complaintant walked out with her wallet in the first place. We had to hire a forensics person to examine the security video.

Its sad when you look for a review site for the Dots stores and most of them have the same low rating all over the country. I have been shopping at the Philadelphia branches for at least the last six years and over time they have failed at improvement. The people that they hire are moody and don't attempt to help, the selection is dwindling unless you want to look like everyone else in the surrounding area and they force you to sign your card and when its signed right in front of them they don't ask for id to check the signature. I worked in retail that's why they make you sign your card and ask for id. I think dot needs to make an attempt at revamping all its stores .

Personally I think that it is allot like you already potiend out. Once people have been in a serious relationship for a while they just let themselves go health and looks wise. No need to look good anymore since they are already in a relationship. The other side of the coin is that (if they are married and have kids) they might simply just not have the time to look after themselves as they would have when single. It has nothing to do with virginity at all, look at me, I'm still the handsome beast I was 10 years ago

Brandie - Adorable Elle! She is always dessred to the nines! Love her red accessories!!! Great Business name! And I am sure the business owner loves working with you..such a fun loving artist yourself!

Apparently professionalism & courteous customer service is NOT a prerequisite to maintain employment @ DOTS. After making a quick stop @ DOTS lcoated in Speedway, IN and reviewing my recipt once arriving home (more than 45 minutes away) I realized that the sandals I purchased were not charged @ the listed sale price. The top I purchased was too small and I knew I would have to exchange it. I called the store that evening and spoke to the Manager who assured me they would take the price adjustment if I simply brought my receipt back in. With shirt and receipt in tow, I returned to the store, and was even goin to purchase two additional items. The RUDE cashier stated she was going to issue the credit to my debit card but after she rang the exchange, then the additional purchase I realized she never gave me the discount as promised. When I questioned her, her response was so ridiculous I wanted to reach over that counter slap the STUPID right out of her. " Well, It's not like it was htat much money". "I thought I put it back ion your card". I was so irritated with her based on her response, I asked her "and if it was YOUR money"? and she just laughed. Needless to say each & every item, including the shoes I have already worn are going stright back to the store with receipts for a full refund. I am so pisse doff I may just file a complaint with the BBB.

The Manager of the dots store in jax fla I think her name was caroline. What a pleasure it was to shop in her store. It was. So clean! She new her customers by by name and she turned my bad day into a good day. She was sing and dancing and you don't get that so much these days. I love that store.

Our Dots store in St. Louis, Mo. (Telegraph location) is wonderful. The girls are friendly, and helpful. They sometimes need a little probing! My question is this: are Dots stores a franchise, or are they independently owned?

if you guys think that is bad for customers, imagine how it is for the employees that work at Dots. Imagine going to work almost every day thinking if you still have a job. I know an employee at Dots and what she goes thru every day is nothing good. Anything they do is never good enough, they are always trying their best to help the customers out and make them happy that they dont have the time to do anything else. I understand that as a paying customer you will like some good customer service and all the attention for you and only you but its impossible for these girls to do it especially if they dont have the staff and the hours to do it. The other day i went Dots to get some close and there was a cashiers and the manager on the sales floor alone while the other one is busy ringing and has al big line and the manager was on the floor by herself trying to take care of her fitting rooms and getting stuff down for the customer through out the store. this is the reason why customers get angry because when they go out shopping they dont want to wait in line for anything all they want to do is shop n go... How is it possible when its only two people working and being busy how they were that day. People are going to complain no matter what the reason is and trust me there are people out there that complain about stupid thing just to get a free gift card from the home office or they just come in the store and be so rude to the employee just to get them fired... I know because it has happened...So trust me when i say that the employee has it worse than the customers.

Warning to anyone reading these postings: This is not a authorized website for Dots Fashions headquarterd in Glenwillow, Ohio. If a customer has feedback that they would like Dots to respond to, please go to dots.com and click on the "Contact Us" link at the top of the webpage.

Today I visited a location in Highland Park,MI@ 14110 Woodward Ave 4823 (Metro Detroit area). Once I arrived home I noticed that the earrings I purchaaed were not in my bag. So, I called the store and the clerk wnated to argue the fact that she did put the earrings in my bag. I assured her that she did not and I am not lying. Then she asked if I could make there before they closed. At first I told her no because they were closing in @ 10 mins. never the less I changed my mind and decided to rush there. I arrived @ 7:58 p.m and was told by a gentleman they were closed, I explained what I wanted . Then a women came to the door and explained claim that they tried to tell me over the phone they would need to review the video tapes the following day and let me know, but I had hung up by then. I advd that I will just return my items tomorrow. They can review the tapes forwards and backward these earring for $6.80 are not in my bag. I do not appreciate the lack of professionalism or courtesy that was provided. I will follow up with them tomorrow and update then.

I was in your dots store on Saturday here in Memphis, TN when I overheard the store manager and two workers talking about a mom and her two daughters. Either they (the managers and employees) were blind or near-sighted, but what they saw I did not. They were loudly saying that the lady and the girls were stealing when all I witnessed was the girls dancing and the mom shopping or looking at clothes. They called so many police that I ran up out of there. I could not beleive how they assumed that this lady was doing what I didnt see. I made a promise to myself that I would never return to that store again. I did not like the loud, unprofessional talk that they did, nor the fact that I couldnt even shop for my mom and myself without police surrounding the building. DOTS - you all are really getting a bad reputation here in Memphis. You all need new, friendly management! I went elsewhere and bought my items!

I am very disappointed at your store located on Summer Avenue in Memphis, TN. I was there this past Saturday; shopping for my mom's “Mother's Day Gift” with my two daughters ages 19, and 16. Well apparently three cashiers thought me and my daughters were not only sisters but stealing and called five police officers - well shall I say five squad cars on us. I was like WOW! First of all we didn’t even know the police were there for us until another customer told us that she overheard them talking about us. She also mentioned that they always think people are in there stealing and that she will never go back there again. Please search me - so you all could get embarrassed. I have been shopping at DOTS and referring others ever since it came to Memphis! Never - Ever - again! I’ve already Posted on my FB – not to go to no more DOTS ever again! I really want to Boycott……. They have Horrible Customer Service when it comes to thinking that all people steal – that is called Stereotyping People!!! OMG - we were so embarrassed, hurt and angry - I went off on them right in front of the officers. I started asking questions to the cashiers that they couldn't answer right in front of the police. My questions were - did you see us take anything? What made you call the cops? What actions were we doing so bad that you thought we were stealing anything? Can you please show proof while I am in here with the officers. The officers looked at them waiting as well. They all looked stupid. I offered to leave my name, phone number and address so that after they reviewed the tapes they could call and apologize; but they were all looking so dumb in the face that I left. I would never steal anything nor confront accusers in front of that many cops if I had stolen anything besides why would I embarrass both my brothers in which one is a MPD Sergeant and the other is a MPD Detective. Come on people; you all got to do better when it comes to customer service. DOTS please train your low/poor class staff on how to find out if someone is stealing before accusing them. For one – ask customers is there anything you can do to help them? Or bring some shoes or another accessory over while they are shopping and offer to help match it with an outfit. Never –ever do this to another customer – losing business, especially mine is going to hurt you because I am a shop-alcoholic. But not in your stores again! And I mean that! See the thing about me is that I really do influence others, because once I post a photo of me on my FB, everyone is in boxing or posting that I am sharp, where did I get that, often times its your store – but her not anymore,,, sorry I am moving on and never referring again.

Hello, I was in your West Irondeqouit,NY store yesterday evening and I have never witnessed anything like what I witnessed in your store before. There were two employees that I know of that was working one white and one black. The white girl was on the register ringing customers, and the black girl was on the floor swearing and talking on her cell phone. There was another girl that was also cursing and talking loud, but I am not sure if she was an employee or not. Customer service is very important when it come to running a store of that nature. I have over twenty years in customer service and can not get a management job, but incidents like the one I witnessed yesterday leave me to believe that it’s not me because clearly management didn’t have any control over the employees that were in the store last night. It was a disgrace on how they were talking about cursing out the scheduler, and just not being professional at all. This will defiantly be my last time visiting that store.

Hello, I was in your store yesterday evening and I have never witnessed anything like what I witnessed in your store before. There were two employees that I know of that was working one white and one black. The white girl was on the register ringing customers, and the black girl was on the floor swearing and talking on her cell phone. There was another girl that was also cursing and talking loud, but I am not sure if she was an employee or not. Customer service is very important when it come to running a store of that nature. I have over twenty years in customer service and can not get a management job, but incidents like the one I witnessed yesterday leave me to believe that it’s not me because clearly management didn’t have any control over the employees that were in the store last night. It was a disgrace on how they were talking about cursing out the scheduler, and just not being professional at all. This will defiantly be my last time visiting that store.

I recently visited the Dots in woodbridge,VA. I was very happy with my selectionsand the staff was extremely nice and helpful. However, when the next day when I went to wear an outfit, the security tag was still on. Upon further inspection SEVeRAL of my items had security tags on them. Now the store is about 45 mins each way from my home and the items were for a trip. I saw the store manager and she apologized but thay was all. Felt like something more should have been done since this was an inconvenience for me .