30 Frank Lloyd Wright Drive Ann Arbor, MI 48106
(734)930-3030
Reviews For Dominos Pizza Corporate Office
Barbara Green  | 5/12/12 |
| The only reason I even give 2 stars is that the Dominos store in Hamburg,NJ didn't mess up the chicken part of the order. I ordered a 3 topping large deep dish pizza with cinna sticks and chicken.The delivery was fine but when I opened the serve the pizza the pizza wasn't even sliced.Then I found out the cinna sticks didn't even have the icing in them.So much for the double checking done by employees. When I called about the problem the manager on duty laughed about it not being a big deal.Well I am glad it was a joke to Dominos.He said they would honor a free pie and cinna sticks next time I order-let's see-they will be ticked about it so if I do order again,what will they do? Put the pizza upside down? I doubt that you will do much about this but wanted to bring it to your attention.There have been times when the sauces aren't delivered or they forgot the drinks but this time takes the "cake".I am sorry that they feel it is a big joke to rip off customers. | |
| Laura | 5/17/12 |
| Last week I ordered a great pizza from Dominos, thin crust - bacon- provalone cheese and mushrooms. It was the 2nd time I had this pizza, very good. I also order chicken wings, they were not so good. Very slimy and had a terrible taste. The whole order went into the trash. Today I ordered a large thin crust supreme pizza, no olives. Pizza arrived early, kinda raw - no olives but also not thin crust. I really wanted thin crust!! So, decided to call the store to let them know how disappointed I was, as I had now had too bad orders. The person who answered the phone said he was the manager. I asked if he was also taking all the phone orders, he said yes. So I told him about the crust and reminded him that I had asked him twice to make sure it was thin crust. His only response was "Sorry about that". That was it. Nothing else, dead silence. I then said well just thought you should know, he said ahuh. I was shocked and told him to have a nice day. These people really do not care about the product they are putting out and don't care if the order is correct. I won't order from them ever again. | |
Steele  | 5/19/12 |
| I am livid with the lack of good customer service I recieved tonight @ my neighborhood Dominoes. My daughter and I were talked to as if we were his children. After asking for his name and information he refused to give it to me. He states to me that he is the assistant manager. After recieving his information I proceed out the store and he contiues to discuss me and my business with another customer standing in the establishment. I thought he was extremely rude and I did not appreciate a worker being able to treat me as a customer with such rudeness. As a person that works in the customer service field myself, we all know that even in a worst case where we feel a customer is wrong, we cannot just say whatever we feel. We can walk away and let another employee deal with the customer or find a way to just deliver the customer what they need and get them on there way. We are not allowed to say whatever we want and however we want to say it. I will never order pizza from that location again and I feel as though he was so nasty that even if I decided to order from them he would possibly do something nasty to my food. It definately would not be the first time I have heard of that. Just look at some of the previous reviews. | |
| | 4/27/12 |
| My pizza has not been delivered yet and it's been 2 hrs. | |
| | 4/27/12 |
| I am having a problem with mocksvills area with the gm larry springer and his employ that is now training for managment-john colins. John has nomerous acounts have hurrased other employies and made therts to them. The manager was advised but all he has done was talk to him and uet it still continues even more that he will be training soon. Other employes do noy like working with him but bc he was larrys ride.i feel lets him do what he wants. Someone needs to do something about it bit everyones afraid of hour cuts or fired. Plz bring it to your attion for there is more v But I want say.much.for I dont want other employes fired for a poorr managers actions. | |
| Lisa Nicholson | 4/28/12 |
| Today was the last straw for me with Dominos. 4 out of every 5 times that I order the chicken wings, they give me the wrong sauce. Today I was simply fed up and sent the whole order back. I called the store (Carson, Ca.) and the manager was VERY rude. He called me back and said that he would take $10 off, I told him that I had already placed an order somewhere else. He SCREAMED at me "Do you want the order or Not" I said no, he hung up in my face. | |
| Jan | 4/29/12 |
| Ordered pizza tonight at 17:30 on line. At 50 minutes called the restaurant to find out the status of my order. I was told, " we are very busy tonight and it will be another 5 to 10 minutes before it comes out the oven". 70 minutes later my order is delivered and it is COLD and they only have one pizza delivery guy on duty. What is so wrong with telling the customer the truth? Why do you allow people to track their order on line when you know at 45 minutes the computer is going to flip over to being delivered? Your entire business has built in lies. The guy tried to give me a discount of $15, that's a great way to do business unh? You have a good product, but unfortunately you have lost a customer that has access to communicate with 200,000 people daily. Will I share my experience? You better believe it. I live in Shelbyville, IN 46176. I'm going to tell everyone that will listen about my dinner today. | |
| | 4/15/12 |
| I have been ordering pizza from Dominos for years with no complaints. Yesterday was a nightmare!.... Dominos is two blocks from me, which would take about five minutes to get to my home. 35 minutes after the order stated it was on it's way (ordered online) I called to see what the problem was. The person I spoke with on the phone said they were the assistant manager. She let me know that the driver has had some problems with her car, and would give her a call to see what had happened. The assistant manager called me back to let me know she couldn't get ahold of the driver, but would credit my card back, and would have new pizzas out right away. I put a special request online when I ordered my pizzas, to make sure that the driver call first due to living with an elderly person who may be taking a nap. I also made it very clear to the assistant manager on the phone that the person delivering the pizza should call first before coming to the door. She said that wouldn't be a problem. Ten minutes later the door bell rings. It's Dominos. The delivery guy said they didn't tell him anything. OK... I thank him, and give him a tip. I take a bite out of one pizza..cold. I try the other pizza...cold. So I call Dominos back. I spoke with the same assistant manager. I told her I couldn't believe that they would send me the original pizzas that I ordered over an hour ago. (I assumed this due to the time it took the second time, and because they were cold).... She said she didn't know how that happened, that she was looking at my fresh pizzas right in front of her. I told her that all I wanted was fresh pizza, and for someone to call first before coming to the door. I did recieve my pizzas hot and fresh almost two hours after my original order.... Sheeeeeesh!!! | |
| Whitney | 4/14/12 |
| If there was a way for me to give you no stars, I would. My service was absolutely ridiculous. I have ordered from Dominos for years and never had any problems until a couple months ago. I live in Bartlesville,Ok. The last several times I ordered pizza from you it has been wrong and cold when I received it. Tonight when I placed my order I was told it would be free since I have had so many issues lately. I ordered my pizza at 9pm, I was told that they were busy and it would take about an hour for me to receive my food. At 10:40 I called to see why my food had not arrived yet, and was told that the driver was right around the corner from my house. My order did not arrive until 11:30 pm, that is 2 1/2 hours after I ordered it. On top of that it was cold, one of the pizzas were wrong for the third time, and the marinara sauce I ordered was not included. This is absolutely ridiculous, and uncalled for. I will no longer be returning to your store. I have children that needed to eat, and had to end up making them something else because of your store. | |
Gary Artz  | 4/10/12 |
| I live in Lubbock Texas and we buy your pizza some but I have seen 3 of your drivers run right thru a red light in the past week. My wife & I ride motorcycles along with many friends. If we had started off when the light turned green last night our kids might of owned a large part of this company. I will be calling the lubbock & main office to let them know. I don't want anything free & don't care if my pizza takes 45 min to get there cuz when it gets there I would like my self,my family & friends to be there safe also. Think about it next time that light turns red & you start to gas on it to save 5 min. What if its one of your kids or your mom & dad that you hit by saving 5 min was it worth it ??? I. REALLY DON'T THINK SO. | |
| | 4/11/12 |
| Today was the worst experience I had with a local Domino's branch here in Rock Hill,SC! They have lost a customer for life. I had to talk to 3 different people on the phone to find out after 5 years of them delivering to my residence, that they no longer do unless I call the order in to them. I like the luxury of being able to order online without having to deal with some smart mouth teenagers that do not care about customer service to say the least. Shame on you Domino's, we will order from you guys never again. We pay a delivery fee to have it delivered, so it is idiotic to refuse to deliver to a place you guys have delivered to just last month a least once a week! | |
| to our lovely customers | 4/9/12 |
| hi our wonderful customers , as a store manger i don't see why all of you are complaining, because IM hundred percent sure that when you all called and complained YOUR STORE MANGER HAD SATISFIED YOU BY GIVING A FREE ORDER OF WHAT SO EVER OR A (REFUND) , AND WE DON'T TAKE TWO HOURS NEVER HAPPENED AND WILL NEVER HAPPEN . WE HAVE A VERY GOOD SYSTEM OF CUSTOMER SERVICE AND WE TAKE CARE OF ALL WHAT OUR CUSTOMERS WANT.^^MR. TIM NEEDHAM^^^. THE CHEESY BREAD IS A SIDE THAT YOU TAKE WITH YOUR MAIN MEAL TO SNACK WITH NOT TO FEED THE WHOLE FAMILY! . SO PLEASE BE MORE SERIOUS AND STOP COMPLAINING JUST TO GET FREE STUFF LIKE SOME CUSTOMERS DO. AND DON'T BE GREEDY AND TIP OUR DRIVERS FOR THOSE WHO DON'T KNOW ABOUT TIPS(DON'T STIFF) , AND WE APOLOGIZE ABOUT ANY COUPON ISSUES, AND ANY DELAYS LIKE AN HOUR THE MOST WHEN THE STORE IS REALLY BUSY. AND THANK YOU ALL FOR CALLING AND ORDERING FROM Us, please call again . | |
| Hugo Martinez | 4/6/12 |
| Promised pizza in 30 minutes, took over 2 hours and the employees stated address doesnt exist. Made us call different dominos in the area since we were out of their driving district. Once again we called and promised pizza in 30 minutes. When the pizza was delivered the pizza was squashed and a slice was eaten. | |
| lori erickson | 4/3/12 |
| As a former emploee( many years ago when i was a teenager) i wanted to see if the pizza improved so i ordered a large 2 topping and wings.well, the pizza was raw and toppings fell right off and the wings were raw and unedible.when i complained they tried to charge me again.i just delt with it When i worked at dominos you were changing over from flour to cornmeal and i never atr it again cuz ot made the pizza hard and taste bad but i tried it again with much regret I know they have the potential for greatness.they had great pizza when i worked there.what happened??? | |
| Sarah | 4/2/12 |
| I called to place an order for carry out at the Latonia KY store on Winston Ave. The lady took my order and I asked if I was going to get the 7.99 large pizza deal. She said I needed to tell her at the beginning of the call...i was very confused because it is advertised all over the place and if it's a promo, then I really shouldn't have to ask except to double check. Went and picked up my food, and it was right and looked ok so I came home. I decided it wasn't worth getting upset over the price and making a scene in front of other patrons over the price, so I let that slide but it is something that needs to be looked into. Got the food home and the parm bites looked ok, but tasted burnt, my deep dish pizza crust once again, looked good, but was so overdone that I couldn't even chew it. My thin crust pizza crust tasted burnt, but the toppings were just barely cooked. The cheese was grainy, and the ham mushy. We are eating this food just because we paid for it and im not driving 20 min to get it fixed. Needless to say this wasn't the first bad food experience I've had there. Dominoes has had enough chances in my book. Won't be back. | |
| myron g allen 156 ave florencia san clemente ca 92672 email is myrongallen@ | 3/29/12 |
| Pizza is good problem is, in san clemente ca store, 1 person answers phone and operates cash register while making pizza between calls and customers. then driver comes in doesn't wash hands and begins handling pizzas out of the oven. I was there 20 minutes and was flabergasted as another driver came in, threw the pizza bag on shelf and began handling dough without washing hands while a hand sanitizer dispenser is at the entrance nobody ever touched it, i couldnt even see a hand wash sink and have never seen an employee at this store ever wash their hands | |
| ananomous | 3/23/12 |
| I called your Grand Island, Nebraska Store to order a take out pizza. When I had to give my name for the order the order taker commented that I was married to a chimo (child Molester). I feel that this is not good for the company. They need to look into things like this when they are complained about. What would happen if the order taker was a child molester himself???? I am NEVER ordering anything from another Domino's Pizza again!!!! Go Godfathers!!!!!!!!! | |
| Chris vaden | 3/10/12 |
| Yes I used to work at the dominos called Stoney creek dominos in whitsett nc Store number 7447 I'm no longer an employe there so I'm a customer correct correct So I walk in an place a carry out order I order a small thin pepperoni and cheesybread and Parm bites I told the shift runner three times no garlic on the Parm bites plz he even wrote it on the Label so where good everything is ok until the Parm bites come out and order is ready they hand be the order and soaked with garlic on the Parm bites so now I gottah wait another 10 to 15 mins To be remade while the rest of order is already 20 mins old and 40 mins old by the time I get home with it instead of 25 mins I didn't get one I'm sorry sir or anything extra i guess because I'm a ex employee But that shouldn't matter I'm an paying customer like everyone else. This really could of had been prevented but wasn't I know this for fact because an employee mentioned that the guy that's on the oven stated it's only his third day here I'm sorry to say but your third day working at dominos he shouldn't be on the ovens until he has learned other things in the store first the management at dominos at Stoney creek in whitsett nc is awful and it all starts with the store manager she just hires ppl and has other ppl train them instead of training them the right way Wich should be the dominos way Wich she the store manager should train instead of expecting to make others do here job if he was trained properly this may have been prevented with this being his third night there and not on the oven this probably would have been prevented. This store is full of high school kids that don't take there job seriouse at times and is being poorly ran by the store manager and by fare one of the worst customer service if I was the store manager of the store I would be getting Reid of some ppl to improve this store and put it where it's suppose to be at the top of the pizza chain with excellent customer service pls and thank you for the time to read this and plz pass it on to the area Oer guy witch was mike Reid and pass on to page and breda stokes and to the store manager thank you chris | |
| | 3/10/12 |
| Tonight me and my pregant wife ordered hot wings and boneless wings. When we got home and started eating the wings my wife noticed that some of the wings were pink inside. Being that she is pregant she got grossed out and threw the wings away. I then called back to dominos and asked for a manager to explain what happened. He said that its impossiable for that to happen because the wings are cooked in a machine with a timer. He then said can i bring the wings back and i told him that my wife discarded them because she was grossed out by undercook food especially because she is pregant. He replied well cant you just dig in the trash and bring them back? Are you serious... Now im a manager as well at chilis bar and grill and our guestis very very important to us. If i was to ever ask a guest to dig in the trash i would most likely be fired dor that type of complaint. That was by far the worst thing i have heard a manager say. The ceo of the company should be sad that he has a manager like that representing his company... | |
| Runic Carpentry | 3/8/12 |
| I called in to order a pizza tonite, around 9 pm, for delivery. I was told i was being place on hold before i could say anything. They placed me on hold...I waited 5 mins..decided to hang up. I called them back, they did the same thing when they answered. I interjected, and said,"No, im not going to wait! Im tired of waiting!" The guy on the phone, said, "Well what would you do if you were in the drive thru at McDonalds and the wait was long, you would go inside, right?" Im confused! Because i called to ORDER A PIZZA! He then told me to have a good day and hung up. I was shocked that the employee was basically refusing to give me service because i didnt want to wait on hold. I called back a few minutes later and asked for a manager. He stated that he WAS then manager. He proceeded to tell me to, "chill out and stop drinking beer, broheim." This statement was completely out of line. As a customer, if you call me anything, it is Sir! He then stated if i wanted to talk to a manager i would have to call tomorrow and talk to Oliver. After this mess. We were still hungry, so we called Pizza Hut. They answered the phone and asked if i MINDED to be placed on hold. I waited on hold for less than minute. They proceed to advise that delivery times were behind and it may be awhile. Which i appreciated, instead of referring me to McDonalds. We were able to get a pizza and desert in a notified time frame, while given great customer service. I will be calling Corperate tomorrow to report this. I run a business myself and i deal with customers every day. Dominoes's customer service was disrespectful and insulting. This is not how businesses should be run from one business owner to another. | |
| Annoymous | 3/1/12 |
| I am a current employee at domino's pizza in 1405 East Avenue Elyria,oh my boss's name is Tony and i have heard an seen him being racist and making racist comments he treats customers of african descent rudely i witness him calling a women a black ghetto bitch while throwing her pizza at the wall you can check video footage and see youself. This is uncalled for and reflects poorly on your company and i feel it needs to be addressed. | |
| Ms. Hudson | 2/22/12 |
| I went in to a store location with a carry out order. I made and paid for the order. Then was told that my card had been processed but they needed to run the card again. To clarify I asked, why would you need to run my card again, if it was processed. I was then told that, "He did something wrong and we need to run it again to place the order. The computer is frozen. I can void the first order, (WHICH WAS PROCESSED) but the money on your card will not be released until next week." Why would I pay you again, if you have already ran the ccard informaiton????? Candice (the shift manager) then walks off and begins making pizzas. My card was charged and will NEVER order anything again from Domino's. They baiscally stole my money. Now I have to take time and speak with the bank to deny their charge. | |
| Mrs. Hernandez | 2/22/12 |
| Ordered A Pizza Online took 40min Then When It Was delivered One Pizza Was Half Eaten Then One Looked Like Some One smudged Thier Finger In the Pizza. Tried to Call BAck We Were On Hold On Phone for 20min Go There Five People standing Around And phone Ringing And No Anwers Driver gets There And All They Tell him Is That pizza You delivered Was messed Up In san antonio on Acroos from Palo alto Collage | |
| angel Mendez | 2/19/12 |
| I want to inform u that on Saturday my husband an I ordered two pizza and hot wings they said it would take forty.minutes for us to. Pick up our order our pizza was cold when we got home my husband started eating a slice of pizza there was a hair in the pizza I told him to not eat anymore he started eating a piece of chicken there was a hair in that. Also my husband got sick. This was at Ella and 34th in Houston Texas | |
| ingrid | 2/20/12 |
| Went in dominos for first time. Will never again. Was promised pizza in 15/20 min. It took over 40. I ordered pepperoni and fvgreen pepper. Only got pepperoni. I did like the parmesan bites. | |
| P-Oed Wife | 2/15/12 |
| I am furious at the fact that the managers at the store my loved one works at would ALLOW drinking during and after store hours and then not care that he has to drive an hour home . None of the managers at the store I speak of deserve their jobs and hanging out out back of the store drinking and partying should be UN exceptable. It has caused major problems as of late and I am on the verge of fully reporting on these people. | |
| curious | 2/15/12 |
| I just wonder...How is it, the store my man works at has 3 managers ,and not a one of them has a vehicle..so after closing ,my husband cant drive the hour way home right after closing (anywhere from 3-5 AM) ,instead he has to give a ride home to these people. Plus these managers are not exactly leaders. One of them is married and has other women come pick him up to go to the hotel,and then drop him back off to finish work. Dominos seriously need to be more involved with employee and manager behavior and responsibilities. Plus they should have cameras out back of the stores where other inapropriate things happen! | |
| nugent family | 2/15/12 |
| We order from the dominos in monroe,oh. We love this location. They are very friendly quick delivery. The delivery guy is awesome. My son loves taking to him. We only get pizza once or twice a month but the driver remembers my son. | |
| T. Allen | 2/11/12 |
| Im not happy with the way some of the employees r being treated, i have a friend that works there n has been very faithful n dedicate to his job, he was a asst. manager at one point til the owner gets pissed off then the next moment hes not, one minute hes at a certain pay per hour n then they cut his pay without telln him anything, he seldom misses work n comes to work when others call in. This is not right n i will be going a lil further to see if i can get something done about this maybe the BBB. They jus cant treat ppl any kind of way. This store is n Florida n i hope some head person gets this review n gives me a call, 352-602-6653. | |
| Tamra King and Adam Lane | 2/10/12 |
| So we ordered the 2 Large 1 Topping Pizza with a 2 Liter Coca-Cola for $19.99 and 2 orders of Bread Sticks from the Domino's in Foley, AL. I specifically ordered 4 EXTRA sauces with our sticks and thought nothing of it. We got our delivery and there was no 4 EXTRA sauces and no 2 Liter Coca-Cola. They guy proceeded to tell me that the coupon code he put in does not offer a 2 liter option when we specifically stated that the coupon they advertised on-line for their store offered this option. This is not the first time this store has done this to us. On several other occasions they did this and the manager also gave excesses on other occasions. WTH is wrong with this place. Get your shit together. I used to work at a Pizza Chain and now I am an RN and they never had this many issues. This store sucks and ALWAYS gives an excuse for something. | |
| BreLynn | 2/9/12 |
| I went to Domino's in Duluth MN last night. When I walked in the store was empty. I waited a few minutes and seen an employee come out from the back. He washed his hands and started walking towards me. The employee removed his hat and ran his hands through his hair. He then greeted me and took my order for carry out. I ordered cheesy bread and a pasta bowl. He then walked straight back to make my food. The employee put his unclean hands in the bucket with the pasta and toppings. Seeing this I said "Excuse me, I'm not trying to be a B*^&%, but you were playing with your hair before you started making my food. Can you please wash your hands." He apologized and washed his hands. However when he remade my pasta he put his now clean hands into the bucket of contaminated food that his dirty hands were just in. So I decided I will take the pasta with me, but will not be eating it and will be going straight in the trash. Thinking I could still salvage my cheesy bread. I did NOT see him prepare my cheesy bread. I received my food and went home. When I opened my cheesy bread, there were pubic hairs! The man that took my order and made my food looked like a manager, I did not call him to complain last night. I waited until today and called corporate. (And until I was calm enough to not yell.) Obviously this company has NO PROBLEMS CONTAMINATING YOUR MEAL WITH UNSANITARY PRACTICES AS WELL AS PURPOSELY PLACING PUBIC HAIR ON A CUSTOMERS FOOD. I will never be eating at ANY Dominos ever again. DIRTY & DISGUSTING! | |
tim needham  | 2/9/12 |
| Cheesy bread is too small and it only comes with 1 sauce. | |
| Susan | 2/9/12 |
| I ordered a pizza today and some extras from your location in Elizabeth Nj. As I am writing this comment I am still waiting for my dinner. It's now been 1 hour and 45 minutes. It's absolutely ridiculous that I need to call the store to obtain information on where my order is. I called the dominos store and they keep putting me on hold and hanging up on me. This company just keeps disappointing. I believe it's now time that corporate gets involved and starts to listen to their customers complaints like they state on their commercials. Isnt that part of your brand? Satisfy your clients and make every meal perfect? I would like an answer from corporate if being rude to your customers is also part of your brand promise? - unsatisfied customer * one unsatisfied customer advises 20 others of their experience* | |
| amanda g | 2/6/12 |
| I used to hate Domino's pizza. It was the only pizza place open late in my college town and I would go to Walmart and get frozen pizza instead. After all the changes, I have to commend this company for really improving in quality and service. I never eat pizza crust; I eat yours and dont even need the garlic sauce to make it good! I live in Arlington, TX and order from the Baird Farm location. They are always friendly and surprisingly, a few minutes earlier than I expect when I order delivery. The positive changes in this company are greatly appreciated and recognized. I hope everyone will give domino's a second chance; they will be impressed! | |
| Meli_Pooh | 2/4/12 |
| I placed an order o line and its already been 1:40hr/min and still no order... I called Dominos to talk to a manager and they said no manager was in so i asked for a corporate number and supposedly they don't own one. They offered me a $3 discount for taking so long (it felt more like a slap in the face...) So I decided to cancel my order... Ain't that some bullshit!! So pissed off and still hungry... | |
| p.d | 2/2/12 |
| 1 was the worest rating they had ? what a joke rude cubans in miami,cant speak english? did i day what a joke 2 hours and no pizza.oh if you call back and axe where the pizza is they just hang up. no manager on duty said he is very tired? had to take the day off? i work 7/12 thats 84 hours a week. im hungry and cant get a pizza in the USA because dominos help in miami dont speak english and manager is tired? WYH,CAN YOU SAY HELLO TO MY LIL FRIEND (PIZZA HUT) | |
| Johnson | 1/31/12 |
| 1/31/12 6:35pm Domino’s Pizza on Central Avenue/Addison road, Capitol Heights, MD.I order the Artisan sausage Pizza and hot wings. This was one of the WORSE pizza and wings. I have ever tasted. Capitol Heights, MD (86748) | |
| Josh | 1/31/12 |
| My girlfriend and I decided to order some hot wings and dessert. The woman had said that it would take 30 to 45 mins. Called back about 50 mins asking about my order. The woman was absolutely rude and kept correcting me on how long its been. About 10 minutes later the driver calls asking for directions. 5 minutes later she calls back saying she's been pounding on my door for the last couple of minutes, when obviously it wasn't because I had been waiting at my door. I'm already upset and arguing with the driver so I cancel the order. Resulting in the driver hanging up on ME. I tried calling the store to ask for the managers name and the woman who had to keep correcting me but no answer. My girlfriend for some reason was the only one they answered for and replied to her questions rudely. Absolutely worst service and employees! First time ordering from there and will be the last! Store #1983 Fergus Falls, MN | |
| Employee | 1/28/12 |
| Been harrassed by my general manger so many times I loathe going to work. I don't feel safe talking to the owners because they make me feel insecure and like I can't rely on Them to handle it in a professional manner. | |
| LYNNETTE E GREEN -CENTRAL TOWING | 1/21/12 |
| I RECENTLY ORDERED A PIZZA FROM THE GREENBELT STORE IN GREENBELT MARYLAND,I WAITED 4 HOURS WITH DIFFERENT EXCUSES AND THE LASTEST ONE WAS I WILL GIVE YOU YOUR NEXT MEAL FREE IF YOU TOLD ME THE FIRST TIME IT WAS READY WHY REMAKE MY FOOD CAUSE YOU KNOW ITS GOING TO BE COLD ANYWAY. I RUN A COMPANY DO YOU THINK MY CUSTOMERS WANT TO HEAR OH I WILL SEND ANOTHER TRUCK FOUR HOURS LATER KNOW I DEAL WITH CUSTOMERS ON A REGULAR BUT DONT TRY TO BS PEOPLE WHO ALSO KNOW HOW IT IS TELL THE TRUTH AND DONT LIE CAUSE ITS PEOPLE LIKE ME THAT ALREADY KNOW THE GAME IF YOU MESSED UP TELL THE TRUTH DONT TELL ME I AM GOING TO HAVE TO WAIT ANOTHER 30 MINUTES WHEN YOU LIED. TEACH THE PEOPLE WHO WORK FOR YOU TO TELL THE TRUTH CAUSE MAYBE THEN YOU DONT HAVE SO MANY BAD REVIEWS | |
| eva | 1/17/12 |
| I hadn't eaten dominos in years hen finally ordered a pizza a monh ago. I go to pick it up 20 minutes later and they forgot to make it. All they offered was an apology & a free 2 Liter. Then I decided to try them again last night 1-16-2012. I go topick up my order 30 minutes after ordering and when I get there I don't get greeted and stood around for 5 minutes later then decided to take a seat on the bench. 15 minutes later still no acknowledgement. Then one of the staff members picks up her phone and starts texting in front of me at the register then walks to the back. When another customer walked in & was greeted & got his order in less than 5 minutes. Thats when i had enough & complained, got my order then left. I can definitely say I will never order from Dominos again. The lack of professonalism and prices are rediculous. Oh and paying $5.99 for their breadsticks with cheese is not worth it. Got 6 pieces, burnt & barely any cheese. Worst service EVER! Store was in Winter Haven, Fl. | |
| Eileen Gandee | 1/14/12 |
| Store #7041 I recently ordered pizza from dominos. When it arrived at my house it was missing half the toppings. The last three times I have ordered from there my order has been incomplete or wrong. This however, is not the problem. Each time my order has been wrong they have offered to give us free pizza or fix it, but when I try to redeem it I am told that they cannot honor it or thats not what they said. This last time was the absolute last straw! Kaila at store 7041 in Bonney Lake WA is the one who originally told me that I could have two free pizzas next time for my wrong order. No stipulations or rules were expressed at that time about what kind of pizza I could order. So, I called to redeem said promise and was told that I had to have the same exact pizza that was screwed up before. That was not what was told to me and she had the audacity to argue with me. Then I was told that they do not deliver to our area anymore. I will NEVER order from Dominos again. I don't care if I have to drive 20 miles to get a different franchises pizza. Not only am I disgusted at the pizza, but at the lack of customer service and the way I was treated. Believe me, I will not stop at a simple email voicing my disgust. I will be in touch with corporate offices. This is an outrage that Dominos supports this kind of behavior and treatment to people that are paying their salaries!!! | |
| Walter R Wolleat | 1/2/12 |
| Haven't had a dominos pizza in years, stopped ordering when they taste like crap. Thought I 'd try again, still the worse pizza I have ever eaten, got a pizza from albertson supermarket in the frozen food section and it was better than the I got from dominos. No taste, holes in the cheese where it looked like someone had put their finger thru it. Domino's you suck. | |
| | 1/2/12 |
| Have had my orders messed up on multiple occasions. Need to pay attention. Employees need to wash hands, if they are taking money and answering phone for orders. And how come you don't have pre employment drug testing. I really don't want drug users handling my food. This is why i will not order anything from any domino's store. This one I'm talking about is in fond du lac,wi | |
| Melissa Coleman | 12/30/11 |
| I don't know why I keep ordering from Domino's Pizza!!! Twice now they have screwed up my order and have never once have offered to make it better or find a solution to why they keep screwing up! They keep talking about making their pizza better, well they should hire smarter and brighter ppl who take the orders over the phone if they really want to make Domino's better!!! Just saying.... | |
| Kingofpayne@aol.com | 12/22/11 |
| Over the Thanksgiving holiday weekend, my son and I ordered 2 pizzas, totaling approx. 26.00. When the driver arrived, my son gave him 30.00 cash. Not knowing this, I wrote a 40.00 check... I was going to be a nice guy and tip the driver well. He kept both without saying a word. When we realized the mistake, we called the Ozark, Missouri restaurant. I was basically called a liar . They cashed my check two days later.I paid 60.00 for two shitty pizzas.I know nothing will become of this, either.I will never order from Dominoes again. Thanks for nothing,you thieving bastards!!!! | |
| Shondreka | 12/3/11 |
| On November 2,2011 i ordered pizza from dominos in baton rouge on plank road. I ordered at about 9:30pm. I recieve my COLD ASS HELL pizza at 11:40pm. I called to complain to the manager on duty an a girl by the name of shannon answered the phone to my complaint as if she was the manager then put me on hold for the real manager. Guess what no one ever came to the phone after 10 minutes. I calls back the next day to report both incidents now and an guy by the name of josh answers and wants to know why i wanted an manger. I told him because of my food last night. He puts me on hold as well for as long as it took for the phone all of a sudden to go busy. I calls back and josh answers the phone again i stated i was the lady waiting to speak to an manager and he replied with an attitude there was none there. Its 2:30 in the afternoon on an saturday and theres no manager there. I asked hin why he didnt tell me that from the begining. That info would have been helpful in the first phone call. I asked for the corporate number and recieved it and i was surprised to recieve it from him with no problem instead of handling this small problem in store. I will never order here again. My order was an medium pizza thin crust with pepperoni and beef * this pizza was ok super cold i could have imagine how it would have been hot if recieve within the 45-55 they promised. Stuffed cheesy bread with jalapenos and bacon * guess what no jalopenos nor bacon Lava Cakes (my favorite) * they were so hard i took my metal fork hit it 6 times and it never broke. I thought i was playing the drums at 11:45pm. | |
| a custmer sick and tired of poor service!!!!! | 11/26/11 |
| WANT TO SAY CUSTOMERS ARE NEVER SATISFY WELL GIVE US SOMETHING TO BE SATISFIED ABOUT, ORDER IS ALMOST NEVER RIGHT WHEN YOU HAVE DELIEVERY? COME ON NOW WHATS GOING ON NEED MORE PIZZA DELIVERYS TO COMPETE OR HAVE TO DOUBLE REFUND BACK PLUS GIVE A FREE PIZZA MAYBE WILL TAKE PRIDE IN ORDER!! DON'T WANT THEM TO GET BEAT EITHER BUT IF ITS SHOWN ORDER IS NOT RIGHT BY PHOTO ETC RECORD CALLS NOT BE ALLOWED TO CHANGE THEN THEY SHOULD BE MADE TO MAKE IT RIGHT!!! WHY I FEEL SO STRONGLY ABOUT THE PIZZA IS EVEN TERRIBLE THE NEXT DAY, MAYBE SOMEONE TRYING TO HURT THEIR BUSNESS THEY MAY NEED TO FIND OUT IF SOMEONE IS MESSING UP ORDERS ON PURPOSE!!!!!!!!!! | |
| Louise | 11/26/11 |
| I WAS a fan of dominos for years!! But after two of my kids got food poisoning from the hot wings and I called to notify them the girl I talked to didn't apologize for the company or ask when it happened or if she could help me in any way all she said was "ok bye" really!!! Well if the workers are not doing there job then I don't want to order from them again! There are other places I can go! | |
| Lisa / irving texas | 11/21/11 |
| Veterans day my staff had to work called in 7 pizza's plus salads...Pizza was late and brunt when I called to complain the person on the phone said he had just arrived and the person that I needed to speak with was gone and would not be back until tuesday....I left my number but still have not received a phone call...very disappointing when you pay close to $100 and get such bad service and the run around | |
| lacey taylor | 11/12/11 |
| Domino's pizza is the worst company to go through. Today I called in an order for pick up and 5 mins after i ordered it the tracker told me it was done. i went to pick it up and i asked for my order and they not only told me that they forgot to make it but i had to wait 35 mins for my order to be done. when i came back they told me i was getting a medium pizza for free on top of my order, i thanked them and went home to feed my family, come to find out they gave me an empty box. i called them back and told them what had happened and you could hear all of the employees laughing, that started to make me angry and the manager on duty took me name and address down and said they would deliver it to my house. shortly after that phone call the store manager called again and said that it was our of their delivery service area but if i would like to make another trip out they would still give it to us for free. my boyfriend got on the phone and started to have a conversation with the manager as well, he told the manager we were supposed to get the pizza for free and all we got was a box, the manager retaliated with at least you got something for free and he still would not deliver to us. domino's has lost a loyal customer forever. lacey taylor kingston wa scoozie24@aol.com | |
| Amanda | 10/31/11 |
| Hey my name is Amanda Rucker, I was once along time loyal customer of Dominos pizza. Unfortunitly I have reconsidered. Tonight my family and I made a terrible decision of ordering out one of favorite pizzas. When we recieved our order the pizza looked nothing like the advertisement. What we recieved was like a tasteless flat piece of cardboard box. Never have I been so discussed with an order. I really think that if Dominos really value loyal customers this issue should be addressed immediately. COMPLAINT: against Dominos Store# 5704, 1210 -B Rockbridge Rd., Norcross Ga 30093 | |
| Anne | 10/23/11 |
| Now I see why the 2 girls I saw making pizza with dirty hands were not worried when I said I was calling to report them. There were very rude , but I easily over talked both. I made them wash their hands, they were very angry. I can't find where to report them, I feel they knew that. This was store 5895 in Daphne Al. TOTALLY DISGUSTING!!!!!! | |
| william stafford | 9/18/11 |
| well last night i bought 3 pizzas , and found 1 of them had human hair thoughout the pizza, so today i took the pizza back to the store and asked them to eother replace the pizza or return the money for the pizza, the young lady who i was speaking to almost threw up as another young man said he would get the manager , well the young man came back out and said his manager said to give me back my money for the entire order , and i said no i only want the money for the 1 pizza or relace it with a new one , which the young lady gladly did . my actual complaint is that the manager did not get off of his or her lazy ass and come out to speak with me , or i guess he or she thought i was trying to get over on them , which i clearly wasn't . fantastic customer service or their part , needless to say i will no longer be eating dominos pizza , and as a matter of fact a few of my neighbors were so skeeved out that they will no longer be eating your pizza as well , the store was marlton new jersey store , you really need to speak with your manager sincerely william stafford | |
| Danielle breiner Houston Tx | 9/14/11 |
| I also used to be a die hard domino's pizza customer. Not now. I will never get pizza from your company. The store number is 6658. My husband placed and order it is under Brad Amos. I ordered 2 sandwiches and 2 pizzas, well the delivery driver shorted me 3.00. My husband was handing him the money. I was in side rangling the dogs and getting the plates and table ready. Well he didnt notice that the driver shorted us 3.00 dollars. Well i called the company and she said well it is your word verse his. and tough. Well Just the way she handled the situation, That is why i say i am done being your customer. Plus the 3 other times that i ordered pizza and they messed it up. How do you forget to put sauce on both of the pizzas, your customer orders. That has happened all 3 times. My number is 281-889-5629. So if you have something to say about this you can call me. I will not recommend your services ever again. I also attend school and we order pizza all the time. We have always ordered from your company. There is a ce-ce's pizza around the building. I think we will go there from now on. Danielle Breiner Brad Amos | |
| Janine | 9/10/11 |
| So i ordered from dominos and since when did they put garlic are their crust !?!?!?! like wtf supposedly they started 2 years ago which they never ever did that to mine i honestly dont think i am ever going back because i dont want my food messed up once again. | |
| Keisha F | 9/8/11 |
| Hi Dominos pizza, Every Friday my family and I have pizza night. Every Friday I order the same pizza Veggie Specialty. Here it is this one Friday 9/2/2011. I ordered a Veggie Specialty pizza on thin crust. Remember every Friday I order the same pizza the same way. I had to take a picture of this burnt pizza and post it on facebook so all my friends and friends of friends can see how dominos did me that night. I called the location that delieveres to my house and spoke with a manager in regards to what happened. His response was you shoul dnot have ordered the pizza on thin crust my answer every Friday I order the same pizza the same way and it is never burnt up. He said i can get credit or he can send me another pizza i asdvised that I have been at work all day an im hungry. He sent me another pizza a hour later that wsa nasty wrong cheese not all the veggies was on the pizza.....sooo there it is i dont think i will be ordering another pizza from dominos... they dont appreciate my business... Compton, Ca 2920418 | |
| Rob Roy | 9/8/11 |
| Someone please close the Eagle Pass Tx store. They give you a number to the general manager and she seems like shes just a kid of the street. No customer service what so ever, Dominoes pizza it self should be embarrassed to have people like the ones they have run this place. Pls hire new employees or colder it. Do us all a favor!!! | |
| kolleen head | 7/7/11 |
| Ordered buffalo chicken pizza and it had bones in it! | |
| Maria | 7/10/11 |
| Well I found a dead fly in my pizza and they refused tp remake it so I was outta money | |
| Zachp | 8/6/11 |
| The most rodes people and thay are not even a one thay are a 0 | |
| peterbaudanza from billerica,ma.. | 7/18/11 |
| got dominos tonight to be different,now i wish i had not!!!!first we had ordered1 medium cheesepizza ,1 medium mushroom pizza,1 medium sausage ... so i called them to let them know that there was a mistake made.instead of my original order i had recieved 2 cheese pizzas and 1 sausage . the manager then told me he could make me a mushroom pizza and i could come pick it up,mind you this dominos is onthe other side of my town and i just returned from there... so i asked the manager if he would rectify his mistake and have it delivered to me . then he said no he would not deliver it i would have to pick it up if i wanted it. so thats my tale i just dont understand how they can treat people rudly after making amistake on there part..well dominos you lost a customer due to the billerica ma boston rd dominos,it certainly didnot make me want to order from there again ,major pizza lover peterb | |
| MIKE DAVIS | 7/26/11 |
| I HAVE BEEN A DOMINOS CUSTOMER FOR YEARS, BUT NO MORE. INSTEAD OF SIMPLY ORDERING ONLINE OR BY PHONE, I DECIDED TO WALK INTO MY LOCAL DOMINOS AND WATCH THE PIZZAS BEING MADE RIGHT IN FRONT OF ME. WOW, WHAT AN EYE OPENER. THE STORE I GO TO IS ON COUNTRY CLUB DRIVE IN PALM DESERT, CALIFORNIA. THE SAD THING IS THAT THIS WAS THE 2ND TIME IT HAPPENED AND IT WILL NOW BE THE LAST. THE FIRST TIME I WAS SHOCKED, BUT DECIDED TO TAKE THE PIZZAS ANYWAY BECAUSE MY FAMILY WAS HUNGRY AND I DID NOT WANT TO LEAVE WITHOUT MY PIZZAS. THE PROBLEM BEGAN WITH THE GUY AT THE COUNTER WHO TOOK MY ORDER. AFTER ORDERING WE GAVE HIM THE MONEY. MY WIFE HAD JUST CHANGED OUR BABY'S DIAPER WHEN SHE HANDED HIM THE DIRTY CASH MONEY. HE TOOK THE MONEY, MADE CHANGE, AND THEN PROCEEDED TO PICK UP A TELEPHONE BY THE RECEIVER WHERE EVERY MOUTH IN THE STORE HAS PROBABLY CONTACTED AND TOOK A PHONE ORDER. FINALLY AFTER WIPING HIS NOSE HE RAN OVER TO THE PIZZA PREPARATION AREA AND PROCEEDED TO MAKE MY PIZZAS. HE NEVER WASHED HIS HANDS OR PUT ON CLEAN GLOVES. THIS WAS THE SECOND TIME THAT THE GUY WHO TOOK THE MONEY ALSO MADE THE PIZZAS. MY WIFE AND I WERE TOTALLY GROSSED OUT !!! THIS TIME WE REFUSED THE ORDER AND ASKED FOR OUR MONEY BACK. THE GUY GAVE US A REFUND AND WE LEFT NEVER TO RETURN. HEY DOMINOS LET ME GIVE YOU SOME ADVICE. YOU CAN NOT HAVE THE SAME PERSON WHO TAKES THE MONEY ALSO MAKE THE PIZZA. NO OTHER FAST FOOD COMPANY DOES THIS --- ONLY YOU GUYS DO THIS. AND LET ME TELL YOU SOMETHING ELSE. IF YOU THINK WE ARE THE ONLY PEOPLE WHO NOTICE THIS YOU ARE WRONG. MY WIFE SHARED OUR EXPERIENCE WITH A FEW OF HER FRIENDS AND ONE OF THEM ALSO HAD THE SAME EXPERIENCE. REMEMBER H1N1 FLU VIRUS, HOW ABOUT THE E COLI BACTERIA, OR HEPATITIS A WHICH COMES FROM HUMAN FECES. YOU GUYS ARE GROSS AND THE FUNNY THING ABOUT IT IS THAT YOUR STUPID EMPLOYEES THINK THAT CUSTOMERS DO NOT NOTICE THESE THINGS, BUT THESE DAYS CLEANLINESS IS EVERYTHING AND DOMINOS IS MISSING THE MARK. MAYBE YOU WILL MAKE A POLICY CHANGE OR MAYBE YOU WILL NOT. IF I EVER RETURN TO DOMINOS IN THE DISTANT FUTURE I WILL WATCH MY PIZZAS BEING MADE AND IF THEY MAKE IT WITH DIRTY HANDS I WILL REFUSE THE ORDER AND TELL THEM WHY. YOU ARE LOOSING GOOD CUSTOMERS WHO WILL NOT TOLERATE DIRTY FOOD. | |
| R Johnson | 7/28/11 |
| F-ck dominoes...never see a store 1 day u deliver to my address the next you don't! Then tell the customer that you don't deliver there unless it's slow and you feel like it...pathetic!!! Why when I enter my address does it list the store as the 1 that delivers in my area of it's out of your delivery range..you have got to do better!!! | |
| C Scruggs | 7/31/11 |
| Ordered two pizza one was wrong. My child called them told them one was wrong and they told him it was nothing they could do because the driver left. I called next day spoke with manager he proceeded to tell me I didn't order a pizza and then we gave him cell number and it came up.Went on to tell me what I ordered told him it was wrong and didn't try to fixed problem at all and hung up. His name is Mohammed and he wouldn't give me his last name. He works at 1572 Havenwood Rd. Baltimore, Md. 21239. I will never order again. | |
| | 7/3/11 |
| I called the berwyn ill location on cermak rd. I ask if there were any specials for pizzas, the man says no, but they have med pizza for $5.99 each, then I said ok I ordered 2 of them, both with pepperoni,mushroom and pineapple. He tells me 45 minutes. I told him specifically come to the back alley basement window, its even in the computer from before, which they still went to the side window which is our bedroom window and where our 8 month baby sleeps, so what happens again, this fricken delivery guy goes to the side window and knocks hard and wakes up my child, now I'm pissed, cause I have to tell these stupid mexicans to learn how to read english where it says knock on the back alley window, and this guy says that they didn't write that down as I see it on the delivery sticker, I'm like learn how to read man. Not only that I was charged $18.50 for these pizzas when the guy on the phone never told me what the total was. And then when I open both pizzas p, it looked like this guy was in a car accident and took off. I want my money back and ill never go there again. Send me your email so I can send u a picture. Ryan gutierrez. 708 546 1505 | |
| jw1079 | 6/28/11 |
| food poorly made, give my family diarrhea. Only thing we eat that day, and was all up all night using the bathroom. The bad part is we put the order in online to ensure it was taken correctly, and we still did not get what we ordered. Way to go domino's really showing people you appreciate their business. If you would like to correspond to this message feel free to do so @ jw1079@yahoo.com | |
| Donna Daniels | 6/14/11 |
| I keep getting text messages from Dominoes. I have texted back asking that I not receive any more text from Dominoes. I received another one. I just spoke with Denise and ask her to remove my number so I so not receive any more text. Hopefully, this will take care of the problem. Donna | |
| Helen Correia | 6/3/11 |
| I use to love Dominos and WAS customer for many years. No more. You have lost a steady customer. If you want to know why, call me... 352-214-1701.. and I will gladly talk to you. Oh wait..I know! I'm just one little person who probably means nothing to your company. But you know what...I will never again recommend you and I will tell friends to spend their hard earned money on your competition. I will. I guess being a steady customer for years...and I do mean YEARS...means nothing to you. Helen Correia Gainesville, FL | |
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