47 Reviews For Discount Tire Headquarters & Corporate Office

ripped off by manager buying 4 tires

I got a quote from the manager at the office on Boulder Highway and Russell Road in Las Vegas for Bridgestone tires 4 for $486.00. This was supposed to be a sale they had going on for buy one get one free, so I took my car down. When all was said and done the bill was S499.99 and they gave me Delinte tires, not even the same brand that I was supposed to get. I looked up the tires that were put on my car and found them for $69.00 each. I called the manager and he said there was a small misunderstanding that's all, they are still good tires. Ladies beware, don't go to discount tire co.

Diversity in your marketing

I had the displeasure to shop in the Bellingham Washington store on 11/25/13 while waiting in line to purchase four new tires I noticed that all of the advertisements on the walls were of caucasians. I looked around and also noticed that the most of the people working in the tire shop were not caucasian, but the management was coincidental probably not!! I was able to find one picture of someone that was not caucasian, only he was changing the tire in the advertisement!!!

Loyal Customer

I am a loyal customer for life i had a bad experience at one store i called the corporate office and they took care of everything.. I was directed to another store and they made it painless and took care of everything they said they would. I am forever grateful

Tire rotation

I want to commend the great customer service I received on my recent visit at the Los Altos Parkway store located in Sparks, NV. They greeted me before entering the store, offered me something to drink and had my car done in less than a half hour. I was told what my tire pressure should be at and where it was before they began working on the car. Thank you for such great service in a world where most stores don't take the time to train their employees how important that is. M. Parks

Balanceing

I went to the store in MI on Hall Rd and Tilch on 7/29/2013 got all new tires. paid $650.00 CASH!!!!! I had to go back on 8/02/2013 because my car kept going left and right on M-59 when I was going about 60-70MPH so I took my car back yes then did fix it but the point is then I got half the job I paid for and then have no customer service AT ALL!!!!!!!!!!! called corporate spoke to Ken Knaki and we was offering $65.00 I told him are You really offering me $65.00 he said YES! long store short will never go back again!!!!!!!!! and I will put this on the News & Facebook ( If I could put no stars I would)

POOR TIRES

Iam very unhappy about the discount tires i purchased in September 2012. My tires are already bald!!!! and i have been diring like this for 2 months. Im upset since iam a single mother and working for government who has cut us 20% of our pay. My coworkers could NOT believe how wuickly they got bald Iam diriving dangerous with MY KIDS since i cannot afford another set of tires right now!!!! I cannot believe they wore out so quiikly!!!! i would even give them a star at this point. I work with alot FIrefighters i will discourage my worworkers from buying discount! VERY DISAPPOINTED POOR QUALITY OF YOUR TIRES!

Lied to by Salesman

This morning I went into the Discount Tire store in Kerrville, TX, to see what a set of 4 Michelin Harmony 185/65R15 tires for my 2007 Prius would cost. The salesman I spoke with averred that Michelin didn't make the Harmony tires any more and so I should buy the Defenders. I didn't believe it and so I checked with another tire store and on line. Michelin still makes the Harmony tire and they are available in my area. It's a shame that the salesman lied to me so glibly in order to sell me what he preferred for me to buy. He insulted my intelligence and made me determined not to do business with Discount Tire.

I believe we have purchased 4 sets of tires from Discount Tire. I have never had a problem with the tire or the original service, or the follow up by you folks. I have never sent a message to a company for anything, but you guys are the exception. You need to thank the folks at McKellips Rd. and Power Rd. in Mesa AZ. and at Hampton Rd and Power Rd. in Mesa also, for the job they perform. Very nice to see nowadays! I will be a repeat customer, again. I know that is redundant,but true.

Customer

I enjoy doing all my business with this company. I really wish you expand further south of San Antonio Texas. An hour drive is what I have to get there. Pleasanton Texas has completely expanded due to a large oil boom and is the metro center other cities and many towns. It would be a great investment to look into. Many food chains, hotels and other businesses have came in and built. Pleases take time to look into the area. A store here in Pleasanton would be awesome and would have a great success in Atascosa county. Thanks

Scam

They said they will price match anyone but when you try they include roadhazard from completion which is okay if their free roadhazard warrenty was as good. When I tried to explain the roadhazard other offered cost $10 but they replace the tire while discount tire is prorated. So they can't match or beat anyone. After my recent experience and other reviews here I will not buy from discount tires again.

front vs rear

After talking with salesman making arrangements sent wife have 2 tires put on front, the idiot puts new ties on back. You can never never convince me new tires on back and worn tires on front. They talk about rear swinging out, never gonna happend cause you have blow out or slide off road in rain with worn tires on front.....man would I love to talk face to face with the idiot that came up with that policy and run an experiment with him in car

80,000 mile tire

(Fort Wayne IN location) I just went to have my tires rotated and the guy comes out and says you should be thinking about a new tire. I said wait! We just purchased the tire two years ago and put 40,000 miles on them since we purchased them. He said I understand that but we can give you a credit for the miles not used on the tire. I said why? You guys sold me a tire that is 80,000 miles so that is why we purchased them. I told the guy what is the point of purchasing the tire with the high mileage on it? He says I understand your concern but the manufacture recommends that you will get that on your tire. Ok it still doesn't make any since. He says that's why we give you the credit for the miles that you didn't use. That is not the point!!!! Then he says well when you purchase a tire research and let the guys know that you are looking for a high millage tire. Are you kidding me! This is why I come to you to purchase a tire and you guys sold us the tire and said it was one of the best tires out there. I am not a very happy customer at all! We purchased both our SUV and our car tires from you and we have told several family members and friends to go there. I don't think I will tell anyone else.

04/04/13 Attn: Discount Tire's Head Courter's To whom it may concern: I'am writing this letter regarding your SAN MARCO'S, CA. I have been a customer at this location for the past 3 year's. I'am a single mother of 3, as you can well imagine my automobile is my bread and butter, so it is imperative that it is always in great running condition's. I take my car into this location for services such as; Tire rotation, Continually checking my air pressure and an addition the purchase of my tire's and rims.On every single location that i have visited this location, the staff have been nothing but courteous , efficient and incredibly helpful. I'am truly greatful for such quality customer service and will continue been a loyal customer for years to come. Sincerely, Blanca Villegas

problem with warranty

their is a store located on bay area blvd and I45 in webster texas I bought tires from their 80000 mile warranty two months later tires were making weird nosie Itook my car again to the location firstly they said its not our warranty thats tire company warranty who manufactor it then they offered me to prorate those tire and sale me another tire which I dicline than they said yhen finally after half hour argument they said will give four tires with forty thousand warranty I said okay but today after driving 30000 thousand when I went their to balance my tire they dont want to balance it manager again want to sale another tire to make money but refused to balance my tire which I paid for the life of tire so please when you go to this location make they give you every thing in writting

The Only Tire place

We have 3 vehicles with Discount Tire and I can't say enough good about them. I use 4 locations - Ft. Collins has 2, then Loveland and Longmont, Colorado. All go out of their way to take care of our cars. I put 80,000 on Michelin LtX and it still had treat - 89 Jeep Cherokee. I now have Michelin LTX 2's on my Grand Cherokee.

Stupid Policy

I guess tire Manufacturers are behind this new "policy" of placing new tires on the back of the car! Stupid! What tires were worn out on my car? The FRONT ones! Where did I HAVE to install new tires? On the Rear! If I have a blow out on the freeway and it's on one of the old, front tires I will most likely crash and have a bad wreck!

Tire Safety

What is the source document used to derive the Company policy of never mounting a new tire on the front. Even when all the other tires on the vehicle are obviously in very good condition, if not new.

Horrible Company

Buyer Beware I purchased tires and warranties from company. THey refused service because they didnt want to work on rims. I sued them for breech of contract and they still refuse to work on my tires. I nor anyone else i know will not buy from this company

Bad

I went into DT located at 10331 Broadway St in Pearland TX to have a nail removed from a tire that I'd purchased at an earlier time, I left very displeased with this location. My factory rim on my 2004 Chevy Trailblazer was damaged in the process and I was boldly told by an employee that there was nothing going to be done about it. After being a long time customer you would think this big cooperation would take better care of their customers. My wife contacted the local regional office to complain and they told her; we'll get back with you. Waitng for that call. meanwhile I have a damaged rim.

Customer

Pulled into Discount Tire in Corinth Texas to get air in my Suburban. I waited for 10 minutes, in the first bay, while workers walked past without bothering to help. Finally, I got out of my car and asked 2 employees to put air in my tires. Ryan Thale was extremely rude and said they to busy to do that. They were slammed and people were waitin 2 hr for tires. I understand being busy but rude?

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