Dillards Corporate Office & Headquarters

What type of manager you hire. I see when the store manager his name is James Pratt. From University Mall. Yield one of his employees. In front of the store guests. Is important respect the civil right. And the human beings.

Name brand clothes are good quality and when on sale they're a great deal. BUT (an important conjunction) having to walk through the cosmetic department to get to them is a maddening experience. Those vendors selling perfume circle you like vultures. And its never just one or two . . . more like 5 or 6. "Try this, smell that, let me spray some of this on you, have you smelled this one yet its new, come over here please, no come over here . . . . ad nauseum. We don't stop to smell anything anymore, we don't even slow down, we avoid all eye contact and any contact with the product. In order to avoid the wolves and getting sprayed, we now buy all our Dolce & Gabbana eau de parfum at Sam's .

I was humilated yesterday in Dillards, The same Dillards I worked for, for 3 years, I went in to make a payment on my mothers account, and the associate would not take my check, because my name is not on the account, I was just making a payment, then the department manger came over and made a big sceen and suggested that the card was stolen becasue the names dont match the check i was writing, I told them it was my moms account. WHEN did the name on the check and the account have to match to make a PAYMENT. I need to see this in writing, is this a new policy, and she embarassed me so bad that I no longer want to go back to dillards for any reason,

Dillard was my first credit card when they had a store in Downtown Cleveland but it was closed few years ago due to lack of usage.. I still shop at Dillard and considers it one of my favorite store to shop... Love their sales...

Terrible managment at Dillards in Jefferson City, MO. Managers (store 311) need to lead my example and that is definitly not seen especially by Katie and victoria. Managers shop on the clock, try clothes on (on the clock), talk about how boring and slow it is, get their makeup done on the clock. Then conradict themselves and expect their employees to act and follow standards they themselves do not do. The managers dont make themselves available to talk about these problems and get them fixed due to their bad attitudes or failure to leave their problems at home. WE ARE PEOPLE NOT DOGS TREAT US LIKE IT and lead by example. The managers named need to learn to communicate and handle things professionally not talk down and treat their employees badly.

I would like to file a complaint with Dillards Corporate Office about the Clinique store. Every time you go in there the personal try to get you to buy everything!!!! I went in there for a couple of items. I ended up with being charged for an item that was not put in my bag. When I went back to the store the item was on the shelf with the POP tag on it. In what I thought I bought that I was taking back was not on the receipt.

I was totally humiliated at the Estee Lauder counter when I went to pick up a promotional offer and my pre-order. I have in all my years of buying cosmetics at the North Star Mall, San Antonio, TX. The so called Beauty Adviser called me a liar, not using the word, She insisted I purchased the order on May 4th which I did not. I knew that I was going to need my face powder so I ordered it with another item for the promotion gift. I went back in the middle of May to get the preorder and she told me that I didn't make the preorder and besides it was only for foundation or skin care products I was not told that before. I was still called a "liar" and she kept saying I "purchased" the products on May 4th. Finally the "BusinesManager" got in on it and he looked up a record on the computer and said the same May 4th was made. I told him that if I had made the purchase, I wouldn't have tried stretching my powder out to the last corner of the container. Finally he told me the purchase in question was taken off my bill. I got my statement and there it was so evidentally the so called beauty adviser needed the products and stuck me with the purchase. They also said a concealer was with the purchase which I would not buy because Idon't need to conceal anything. I'm proud to say that at 72 my complexion is wrinkle free and fresss of any other imperfections. I intended to have this bill straightened out and hopefully cause some vacancy.

I've been a loyal customer to Dillards for over 20 years, but I've had it! This afternoon while trying to shop for my grandson some summer clothes. I notice a security gaurd while on the first floor in the ladies section. Well I went on to the second floor and turned around and there was the security guard again. Any other time I wouldn't have been concerned, but when I heard someone talking to him and stated "the black female with the little boy". I turned around suddenly, and his eyes met mine. I was surprised that this security officer didn't have enough respect to turn down the volume. I approached the security officer and stated,"I heard them tell you to follow the black female with the little boy, and I will appreciate if you stop following me". He was shocked that I actually over heard the conversation, and he never denied that it wasn't true. I then went to the asst. manager and instead of telling the security officer to make sure the volume is down on his walkie talkie and to try to be less obvious. No she stated to me," He has the right to follow anyone". I made the comment to her and while you are follwing and watching me there is someone on the other side of the store stealing. Dont get me wrong. I know people steal, but can you not make it so obvious. Yes, I am a black female, and I work hard for everything I have. I took my money and went to another department store. I called corporate office to complain, and they said they will call me back. Never did. I wont be shopping at Dillards ever again.

Never have I had an issue out of Dillards but yesterday I witnessed something that I myself for could not believe. I was shopping for pantyhose and when I was ready to cash out one of your workers was telling another worker off. She was pointing her finger in the young lady face and cursing. That poor girl would not say a word, I thought the other lady was going to hit her! It was horrible the way that lady talked to her, she even looked like she might have wanted to cry. I had to go to a different register to buy my things. From this day on I will not ever buy anything from McCain Mall Dillards if I see that evil woman working there again. Driving to Park Plaza will be worth it. I'm not sure if this matters but they were to African American girls, both had short hair. Something definitely needs to be done.

I shop at the Superstition Springs store in Mesa, Arizona. This store is 20 plus yrs. old and in need of new everything. Today I had to remove my shoes in the shoe department and I did not want to step on that filthy carpet. Again upstairs in the fittings rooms I had to remove my shoes to try on clothing. the carpet is filthy and I don't want to stand on it. The check out stands are falling apart. I understand the economy is not good right now so I will excuse you for not doing a full blown remodel on this store. However if you can find it in the budget new carpet would be nice. I sincerely hope the economy picks up for all our benefits. I like shiny, sparkling new pretty stores to shop in.

Are you aware you have a manager at store 931 in Ogden Utah named Darlene Martinez who has a conviction for retail theft (shoplifting) and for theft? Go to utahsright.com for more details. Aopparently Dillards doesn't do very accurate background checks. might wanna reconsider having this person work for you.

Dillard's customer service very very very poor I will cancel my charge card and never step into that store again and let everyone I know to not shop there rude employees rude managers bunch of none skilled people oh my GOD

I just found out that if you steal a credit card that Dillards is the place to shop. These idiots do not check ID and allowed over $1,000 in fraud charges to be completed. When I called to have them refund these charges, the idiots said there was nothing they could do because the card was not blocked. DUHHHHH you idiots, if the card was blocked, no charges would have been made in the first place. Called the Corporate office and left a message and no return call yet. Called the Distric Mnanger and no return call yet. My next call will be to a lawyer because those stupid cashiers should have checked for ID!!!!!!

Dillards in the Ogden mall is one of the worst employers I have ever encountered. Upper management is totally unacessable and the store director acts like he is God. Nobody is even allowed to speak to him. There are many rude employees who make the atmosphere very tense for other co-workers and are never written up. Some of these associates are pretty rude to customers as well. Yet some employees who work their buts off are written up and let go for their attitude? Oh and because after 6 months not making their numbers? Thought you were given a warning to pick it up? Then a pay cut possibly before being let go? Some associuates who aren't cutting it get moved to other departments and given a chance. I am glad I don't work for your company anymore I will also make sure everyone I know (and that's a LOT of people) does not shop at your store again.

Very disapointed of my favorite store Pembroke Lakes Mall Dillard's Florida. Salesperson in men's store was very loud , it's took her sometime to approach me and when I answer I'm looking she walked away it's was rude and unprofessional and her name is Cindy. When I called store manager she never able to take my call. It's very sad, store is beautiful but unprofessional staff.

Dillard's telephone tree is idiotically designed. Among the ridiculous features: it askes for one's D\illard' credit card number... When told "none," it then asks for one's SOCIAL SECURITY NUMBER! Who designed such a siystem? The federal government says that the SS# is not to be used for ID purposes. Rep I spoke with said she didn't undertand why people did not want to give their SSN and REFUSED to take my complaint about that, saying they already knew about those complaints. : I did get corporate number from her 800 643 8274 - went through the same tree as before. BTW the recording is hard to understand and is not repeated (It is good business practice to repeat such a message). I got to Adria who said she would connect me to a real person in Customer Relations,,,, rang twice and was disconnected. I am surprsed and saddened. If this is the way Dillard's corporate offices are run..... the company must be on a downward spiral.

I am writing to voice a complaint for the lack of service I've received all around from the Dillards location in Houston Memorial City Mall, Houston, Texas. I was unable to find the size of dress set(with jacket) in the ladies formal wear department. I initiated the process of ordering the item to be sent to my home with one sales associate (Huong) in the department. She interupted mid-way through the process to help other customers. We hovered, looking at clothes nearby while we waited. After a while,we decided we ready to leave and we came back to the counter- at which point, she called another associate to help us. Ms. Nancy Singh(713-464-1851 ext. 5165, was available at the time, but some new customers walked up asking for help. She told us we didn't need to wait for her to process the order and just leave her the credit card number. I called back today and she told me to call customer service to get my order number. Customer service hung up on me 2 times and I'm not able to get through. The man who answer as the operator is sounds as if we are bothering him when we call. Very unfriendly sounding. All in all, my experience is very negative both on the day of the shopping experience, and over the phone to follow up. This is unacceptable, sales associates should be evaluated periodically in a random process so that the quality of service is maintained. So many people are out of work that those who do hold the position should deliver quality service.

I too have been a customer of Dillards for may years. I recently went to the store in Norman Oklahoma to see what men's shoes they had in stock. I arrived at the store (inside Sooner Fashion Mall) and waited while one clerk tried to take care of at least 5 other customers. He was very pleasant and explained to the waiting customers that he didn't work in the shoe department but in ladies wear. I showed him a pair of shoes that I had purchased approximately 14 days prior and worn 3 times (cost me over $100). I really like the shoes however the thread that holds the side and top of the shoe together had come loose and was coming out of the shoe. I showed it to the clerk and he asked to see my receipt. I explained I did not keep it or the box because they fit so well and I liked them so much I didn't think I would ever return them. He stated that without a receipt he couldn't help me. I asked for a manager and a young man came out and told me the same thing. I explained I was not asking for a refund, I did not want my money back,I didn't want a different style, Just a shoe that was not defective. The shoes were in like new condition with none to very little wear on the bottoms. They obviously were new shoes. The manager repeated over and over that no receipt no help. What an uncaring JERK! I too have owned my own business and currently employed as a CEO and manage 160 people. I dress professionally every day and have always liked the clothing I have bought from Dillards. Shame on Dillards Manager for sending me away. I will not shop at Dillards again. I am sure they won't miss the $30,000+ I have spent with them in the past

March 15 2011, I received a card in the mail from an ex-employee of Dillards advising me that she no longer worked for Dillards and letting me know of her new position at an upscale ladies boutique. My concern was how she obtained my personal infomation other than from Dillard's computer data bank and has my credit card information been compromised. I called and spoke with the store's assistant manager, a Mr Danny Rejino. He was totally unconcerned about her having my credit card information, my home and billing addresses. He had the nerve to suggest that I must have given the information to her. With identity theft at an all time high, he could at least pretended to be concerned. Dillard's sells nothing that I can't purchase online. You just lost yourself a longtime customer.

I am a customer of Dillard's in Central Mall in Port Arthur and i love to buy select items. Such as, belts, shoes, bras and clothes. I also enjoy the current empoyees that work there and i also seem to stop talk with them to see how have they been, but as it seems today i was asked to leave the store when one of the employees was trying to sell me some cologne. Now the store was not busy nor did she have a waiting customer. I really enjoyed shopping at Dillard's but if im asked to leave the store. I wont be back. I also have been told that some of the managers are not educated either. I hope they get new management soon.