My wife, daughter, and I flew last weekend to a wedding in Austin, Tx.. My wife and I each checked a bag and my daughter carried hers on. We flew from WV, through Detroit to Austin without incident. Our flight back took us from Austin to Minneapolis/St.Paul then Detroit and back to WV. Again, my wife and I checked our bags and our daughter carried hers on. The problem occured when we boarded the plane in Minneapolis/St. Paul. We were seated in zone 4 so we were called last. When we boarded, there was no room left in the overhead bins because they were full of camera bags, computer bags, coats, and luggage. My daughter and one other man were forced to wait in the back of the plane until all passengers had boarded then they had to take their bags back to the front of the plane where they were informed that they would have to check their bags to the final destination. Luckily the bag made it with us. It was a little aggrivating but still not the end of the world. My problem is with the response I got from a Ms. Sanders in customer service. I wrote to explain my concern with the carry on policy in an e-mail that I thought explained the problem clearly. She replied with an e-mail that had nothing to do with my original concern of people carrying on more than the allowed number of bags then filling up the overhead bins with them rather than placing smaller items under the seat in front of them as I understand is the requirement. I'm not sure she even read my e-mail. She was talking about the size and weight of carry on bags and I NEVER said anything about the size or weight of my daughter's bag! My only conclusion is that she, like the flight attendants, just don't care about the policy or their customers. I wasn't mad when I e-mailed my concern to customer service. I just wanted to express my feeling that they should address their carry on policy and enforce the rules. What I got in response was a blow off!!! I will not be flying Delta again. Oct. 24, 2011 -by Karl V.