600 Reviews For Dell Headquarters & Corporate Office

Horrible Tech Support

I've owned Dell computers for years and am sick to death of their cumbersom, convoluted automated phone menus and horribly inadequate tech support. Some techs have made problems worse even and I've actually had tech supervisors outright lie to me. If I could give a negative rating, I would. I am so done with Dell.

Why is it that when you don't use your Dell credit card, for a period of time, they close your account? Then want you to get another account by running your credit again. I have gone through this twice with Dell. It makes no sense at all.

Piss Poor Service

Dell is in the toilet. They took this company private last year and the new management will the death of them. HURRRRAAAYYY!!! Goodbye Dell. Used to a good brand-no more. DO NOT BUY DELL

Has to be the worst company

Beyond dissatisfied and frustrated with dells customer and technical support! Spent over $1000 in November on 4 tablets and have had issues with two of them. Many many many hours spent on getting disconnected and transferred! The communication is impossible with the non English speaking reps. I will never ever buy a dell again! Doesn't even deserve the one star rating!

Terrible Computers

Bought 3 brand new computers. One died in the first 30 days.

Tech support

There are plenty of customers that continues to describe Dell is poor as it gets when it comes to satisfaction compared to the high quality they held for a while. This is a pain for me because not only when I was excited about my product, I call support to get treated like a pessimistic beast. Very sad news for the company and now returning my product so that they can learn from their mistakes.

Forever done with Dell

Websites that dead end. Poor non-English speaking customer service. Lousy poorly made products that cannot update the firmware. I will NEVER do business with Dell ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

HORRIBLE

DELL HAS BECOME a horrible company to deal with. The Technical support I paid extra for is a joke. The technicians are incompetent and ignorant. The computers are inferior and I cannot believe this company has become such an inferior company. There are plenty of people in the USA that need a job - the language problem is a real problem in delaign with foreign countries.I will never buy another Dell again and will never recommend them to anyone

Dell is Gone Down Hill

In the last 1 1/2 Dell has changed. I have purchase over $1,000 in product from them and they both has been garbage! What's worst than garbage device? The answer is garbage customer service!!!!

customer service

Bought my last DELL, your service has gone down the toilet.

Part order and dealing with what is called customer care LOL

Would be nice if you could get the real truth and the right part when one makes an order. Very poor service and understanding! What a joke.

customer service

Dells customer service is absolutely horrible. You can not speak to someone who understands the problem that you are having and waste the time of customers waiting for hours on hold. I will never purchase another computer from Dell as a small business owner i do not have time to waste on hold dealing with the customer service dept. of dell

lost a long time customer

To detailed to go in too, many transfers, more lies, more lies. Still no pc delivered. Done with dell.

usmc/vfw

that phone system is sh--, need help ,live service no BETTER

Do Not BUY

Never buy anothing from this componay. You can never talk to anoyone that can help you and then once you time is up, they say it's past 30 days. Oh yeah, ask to speak tp coroorate office...That's a joke!

phone system - horrible

Can't get to anyone to verify an employee's work address.

HORRIBLE

There phone costumer service is horrible. No one knows how to help, and all they did was transfer me over and over again. Also the technician that they sent broke my computer. I am still waiting for them to send a new one... over all, my experience had been awful. Can i give less then one star??

new purchase

I ordered a new computer and printer and asked that it be shipped to a friend in AZ. Long story short computer came to me in La Mesa (wrong computer) printer still trying to find it's way to AZ. I'm told. No order confirmation, at least 5-6 attempts to correct. They now have sent Fed-X to pick up the wrong computer from me and send to AZ. No more Dell for me!

tech support

I have a 1 day old all-in-one I just received. your tech support should all be fired and that should start with the CEO of Dell. I had a minor problem, I called tech support, I was transferred 5 times, on the phone for 2 hours and finally hung up after waiting 45 minutes for the 5th person to answer. I had to get geek squad to fix my problem. you stink

So far so good!

I was about to get frustrated as I have a warranty and have frame damage (lid hiinge). But they found water damage also which would normaly negagte the warranty (probably my kids). HOWEVER, they have given me a price break and agreed to repair the computer so it wiill be returned "like new". Everyone was foriegn, but that was OK! They were very helpful! and as our education system is so pathetic who can blame Dell for hiring foreigners! Education should not be in the hands of government!

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