1 CVS Dr. Woonsocket, RI 02895
(401)765-1500
Reviews For Cvs Caremark Corporation Corporate Office
atlanta  | 5/8/12 |
| How do I stop the robo calls? I received 5 in a 24 hr period. I called the store reminding them that I had requested text msg ONLY. I did dread to call though, b/c knowing that CVS has assembled the rudest, most impudent people they could find on earth to man this store, I would be treated with the same beligerent attitudes I get when driving through to pick up Rx. And I was correct. I think the problem is much more severe than the incessant robo calls. If this assortment of "pharmacist" employees is indicative of your customer service, you are in deep trouble. Good riddance! By the way, I received two more calls within an hour after my call requesting no more calls! | |
| Alegria Hayes | 5/11/12 |
| After many attempts at Wallgreens, I got fed up and went to CVS. The store in east fry blvrd in Sierra Vista has always been fast, conscious of time and polite. I am covered by Hartford Workers Compensation, so it is always a pain. My frustration relays in the way the system works. After neck surgery C5-C6 discectomy with fusion, I need medications constantly. The pain level is 9 with medication and without is 15 on a scale 1-10. The store in east grand in Tucson near N. Wimott couldn't find the history in their program. Decided to filed it as an ICA which will take between 7-11 days, the girl had never done a prescription like mine before and she was stubborn. Instead of letting me give her the direct prescription line, the case manager name and case number, she kept saying she already had called the right party. The reason I found out was through the second CVS pharmacy she sent us because they didn't have the second drug. Instead of saying here take both prescription and go to this other pharmacy, she kept the narcotic one which we can not pick up from any other pharmacy. Smart one! The second pharmacist explained to me the prescription will take 7-11 days it needed to be pre-approved. When I explained to him how we never have this issue and had he called the prescription line.? He realized that the information was not entered correctly. The interesting part is that the day before we picked 3 prescriptions fhat I have to take before another procedure on Monday and there was no problem what so ever! When I called the first pharmacy, she blew me off saying she had called the right number and very set . She still waiting for authorization. Of course this takes place on a Friday afternoon when I am running empty on the pain medications and 3 days after the Doctor's nurse had been called. Here we are waiting in a 90 degree weather at the mercy of uncaring, stubborn personal. The second prescription was filled right away! Now we are back dealing with this uncaring, stubborn Andrea from the CVS on East grant Tucson, AZ God have mercy! If you can not hire caring people you may as well give it up! | |
| Richie | 5/14/12 |
| Unless I order my 3 month supply of insulin in the dead of winter, it arrives warm (last batch arrived at 65) and then their pharmacist says it is fine despite the manufacturer stating that above 46F, they only guarantee it for 28 days and not 3 months. CVS says it is okay for the insulin to go above 46 for brief period BUT they have no idea how long the box has been warm. I just keep repeating what the pharma company says and they eventually agree to replace with an overnight delivery. This has been going on for 3 years. You would think that they would realize that their shipping and packaging methods are not suitable. | |
| Sylvia Moore | 5/17/12 |
| I received the incorrect test strips for my diabetes meter to the tune of $150 - mailed them back certified, return receipt and Caremark signed for them. In the meantime I asked for a prescription renewal and sent my checkfor $5. "They" deducted the check, did not send the medicine, did not inform me and say that I have to pay $145 balance and will not fill any prescriptions. THEY signed for receipt of this merchandise. THEY have it and I still have to pay for it!!!!! There is something seriously wrong with this company and their policies. | |
| STEPHEN FLOWERS | 5/17/12 |
| WHY I NO LONGER SHOP AT ANY OF THE CVS DRUG STORES! I have been looking for the name of the CEO of CVS Drug Stores. In January of 2011, I suffered a stroke affecting the left side of my body, namely my left leg and arm. I was a loyal CVS Customer, I find it almost inpossible to shop in your stores becasuse you don't make it possible for a handicapped person to shop without wheelchairs, or electric carts that even the supermarkets supply fo ther handicapped customers, I believe that is disgraceful that a drug chain as you are have overlooked the handicapped when in fact your company prides itself by serving ypor medical products and precriptions. As you know, your pharmacies are always located in the rear of your store. I do use a cane, but I cannot carry any iems due to fact of my left arm. All of your stores are large and I can't get around too good. It is easier for me to get my meds at a supermarket where they cater to individuals like myself. In one of your recent TV commdercials, you had a women running around the store on a Sedgeway, it even had a basket to place products in to go the checkout. I donot need a Sedgeway, BUT IT WOULD BE NICE IF YOU GAVE THE HANDICZAPPED CUSTOMERS SOME ATTENTION! grillsteve@yahoo.com | |
love cvs  | 4/24/12 |
| I do a lot of my shopping at cvs in slidell louisiana the 24 hour one by the gym. everyone that works at that location is so nice including the new store manager (male) and his assistant (female) they go out of their way to help me everytime i go in the pharmacy dept is just the same stephanie in the pharmacy is always so happy and polite to every customer | |
| Chuck Nazaro | 4/29/12 |
| My insulin is consistently delivered at elevated temperatures which the manufacturer and caremark literature makes the insulin unuseable(unsafe?) Discussioons with the pharmacist revealed that they were unawareof the temperature restrictions. he worst case happened recntly. I received the insulin packed in the cool packs. I mwasured the temperature between the ice pack and the insulin boxes. It was 36 degrees F which is withinthe range of 35 to 45 that the manufacturer and caremarks specs require BUT when measuring the temperature inside the insulin with a digital temperature probe the 3 boxes of insulin showed temperatures of 49, 55 and 60 degrees F. How can the internal temperature of the box be Higer than the outside temperature of the box. Only two reasons that I can think of: 1) the insulin was exxposed to excessive temperatures as sabotage before being packed in the ice paacks and the perpetratos assumed that the insulin would cool down to within spec before i received them therfore I would unknowingly used insulin which could be dangerous to my health 2) the packaging/pharmancy system is grossly fouled up allowing refrigerated medications to become dangerous to the receipents due to overtemperature of the drugs rendering them useless or dangerous. In either case Caremark is at fault for having such poor quality control and lack of management oversight. THIS HAS BEEN BROUGHT TO THEIR ATTENTION THRU FIRST RESPONSE TEAM AND THEIR EXECUTIVE RECOVERY TEQM. Nopthing has changed. It still takes at least 3 deliveries before I receive insulin in the proper temperatue range. This been going on for at least 3 years. They may kill me yet | |
| Jerry Bezanson | 4/22/12 |
| There is no way to communicate on the weekend with this Lousy Corporation. They must HATE the Customers and be doing all they can to go out of business. The sent me an email with a coupon in it - it refused to print. I got a message to call a number given if I had a problem. Their phone line has only robo-crap with no way to leave a message or speak to someone with a pulse. Their Email systems does not work - rejecting my messages no matter what I do. Their cvorporate office ditto. There is no shortage of competition in the field - I'm never going to set fo0ot in a CVS! | |
| jane doe | 4/10/12 |
| customer service in the pharmacy department is very poor, they hung up on me 3 time and left me on hold for more than 20 min. I feel if people go to school for a career they should of had proper training in these fields, is sad that people with no morals and no common sence are working at cvs, cvs should take more time to evaluate who they hire and maybe invest on some classes for these individules. Im sure this is not happening at every CVS but this store # 4806 1999 osceola pkwy, kissimme, fl 34743 # 407-344-3005. Please someone look into this. | |
| Cheryl Potter | 3/21/12 |
| Would have rated this experience NO stars if given the option! I purchase from this store several times a month, usually for RX, but this time i made the mistake of going to the front register to check out. This store is located in HOUSTON TX across I-10 from Memorial Hermann, Memorial City Hospital. As they are the only drug store within a couple of blocks of the hospital, i'm sure they get a LOT of business. Could someone PLEASE please please properly train the cashier, Tulesh, on basic manners and treatment of other human beings? She was very rude to the elderly gentleman who checked out in front of me and, even more so, to me. I paid for a soda and snack bar with a ten dollar bill. She put all of my items along with change in a bag and placed it on the counter in frount of HER, refusing to hand it to me. I had to ask for my receipt, which she rudely shoved at me while rolling her eyes. When i asked to speak to the manager, she told me the manager was not there. It's difficult to believe CVS would want an employee like this at such a high-traffic 24-hr store! | |
kARIN Martin  | 3/23/12 |
| I am gradually transfering my prescriptions to another store because in Marblehead, MA because the location in the store is so small. Confidential talks with pharmacist are overheard by clients standing next to them. The area is so limited, no place for handicapped to sit, which I am. One has to walk to the back of the store to small area.....it is awful. One of my prescriptions is $150.00 and I have 6 more to transfer to a much larger accomadating area for us. It is time to UPDATE! | |
| Judy & Tony Wallace | 3/16/12 |
| Hey There ! I have a Question ! I would have rated this a 5 but" I'm upset now ! We do a lot of our shopping at CVS ! I think that putting a mp3 player and a gps and other items in the sale paper at 49.99 and then find out a week later that they were ringing up at 10.00 is misleading us ! It's not fair that all the store personel and a few that found out that got them is cruel! It's not the end of the World ! I'm just so upset that you all would do this to us ! 289 Nettle Knob Rd. West Jefferson N.C. 28694 And I thought so Highley of our CVS! | |
| jose medina | 3/8/12 |
| on 3/05/12 when to purchase few items which she charge me full price for it so i came back and i told the register that the multivitamin was on sell buy one get one free she return it and then charge it again. now when i got to see my credit card statement she had charge $26.71 and $8.69 i only bought twist bar which is$1.19 tempra for children $7.49 and the multi vitamin$7.99 buy one get one free trn#4046 cshr#0587764 str# 8892 why did i get charge twice and the amount is wrong she over charge me like$14.00 i would like to get my money back. i when to the store and they would not do anything about it , i they just going to steal money from customer like my self my email is jose2026@yahoo.com | |
| Kevin R. Landry | 2/27/12 |
| It is my understanding that it is THE CORPORATE OFFICE which orders a local CVS (Walton Way and Fifteenth St. CVS, Augusta, GA.) to practicce UNDERSTAFFING! I found this out from employees who are otherwise good employees but due to your corporate greed you evidently do not care that both emplyees and customers are as a reselt UNDERSEVICED by that policy, as I have had CHRONIC NUMEROUS AND FREQUENT problems ranging from overcharges to not being given receipts (both due to overworking and so tiring the employees!!!!!!!!) to EXTREMELY LONG LINES at both the pharmacy and the sales counters etc. etc. and I frequently hear requests from the front counter to send extra employees from the pharmacy, which is already inundated with customers! (What the heck good is it to have all those registers up front and at the pharmacy during busy hours and not enough people to man them! You people are as much as misleading customers with such unused "props" and it is an insult glaring at me every time I go in there!) I am tomorrow going to have my Medicaid prescription account transferred to RITE AID, which is just across the street from you CVS store. Perhaps some day I will again walk into CVS at the above location and see that there are enough people employed there and that you folks have repented of your greed, the product of which is the same understaffing I experienced as an employee once and I ended up being fired due to the manager/owner being more concerned with his *#()U@(U@)@# golf game than he was with the fact that his employees were too afraid of him to admit that he needed to hire more people, and so they lied about MY NOT BEING ABLE TO DO MY JOB WHEN I HAD BEEN SADDLED WITH THE WORKD OF THREE PEOPLE! (I had even strated coming in to do work others left from the previous shift and the manager found out about it and simply told me not to do this!)So I am wise to you folks and I dislike seeing other people have to go through the frustration and stress and UNFAIR BUSINESS PRACTICE that I did and the ruin of their reputations as good employees when you put them in unnecessarily hectic and very stressful over-worked undermanned positions where they cannot perform as best they can: You people need to read the Gospel of Jesus Christ which will teach you about loving and caring about people, which is why I am still writing this in the face of the fact that I am removing my account from you, and will also copy and paste in each email I send out appealing to people to boycott your stores at least sales wise till you folks have gotten wise and loving about treating people right! (I'm using tough love cause, CVS-Corp people, if you don't respond affirmatively to this, you're gonna do some sad reaping hereafter. Of course, if you have no faith as well as no love, that will explain everything! Kevin R. Landry | |
| daily customer | 2/20/12 |
| Evening crew Christopher needs serious lessons in customer service.I was shopping and passed by the counter where pictures are printed and saw at least 100 pitures left in the drop stal from when someone prints.I was concerned that someone had mistakenly walked off and forgot their pictures.I bent down to pick them up to give to clerk Christopher and he scolded me telling me to put them, back and not worry it abnout it he has it.I started to mention to him that i was just concerned that someone forgot theuir pictures,but before i could get say it he scolded me again abrubtly and told me to put them down,then proceeded to leave hios current customers pull them from my hand and continuesd satinting "dont worry about it very condenscending and extremely rude.This is not the first time I have encounter this boy,his tension and arrogance.Whatever happened to Thank you for your concern,I am watching them or I know whos they are.I am a 50 year old woman who spends a lot of money at this store and quite frankly I am finally done shopping here.I have been treated twice rudely and now Im done being treated with disrespect.The day time crew is amazing,all of the young men at the quick counters...too bad one bad apple can create such a bad taste.I also wanted to add,that one of the other employees ask Christopher where a particular employee was as it appeared these pictures belong to him....whether he paid for this service is unclear but you may want to see if your employees are using services for free if not offered and others are covering for them. | |
| daily customer | 2/20/12 |
| West Hollywood California.....Christopher | |
| cas | 2/7/12 |
| Today was another wonderful experience at the CVS located at the corner of RT 92 and Wabash Lakeland Flordia. As mentioned on my review dated 1/26, I said I would be moving all the scripts from the CVS located on RT98N and today I did just that. There was one catch, which was corrected today, all the scripts had been ready filled, even though I specifically told the staff at the RT 98N CVS to make sure that was deleted. This will will be last review from me while in Florida,being a snowbird, I will be heading back north shortly to my local CVS pharmacy. KUDOS to the CVS I visited today. | |
| Joan Smith | 1/30/12 |
| My husband and I had to change pharmacies do to our insurance. I was a little less then happy about it as we had a really great pharmacy already. We went to CVS Omaha Nebraska 132nd and Center St on Saturday Jan 28th. Let me just say that we were so pleased with the help we received. Nathan Weston was so helpful. He got all our information, let us know he would contact our doctors for us and take care of everything. The best service we have seen in quite some time. A big thank you to Nathan and all the staff at the 132nd and Center St location. They made the transistion very smooth. So glad to know you can still get service with a smile and a hello when you walk in. Thanks Darrell and Joan Smith | |
| Thomas warsh | 1/30/12 |
| I have been trying to fill a prescription since approximately dec. 15. After numerous phone calls to cvs Caremark it still is not in my hands. I have been reassured on more than one occasion that the order was processed and all will be okay I get the same negative results. Part of the prescription had been mailed to a different address. I have gotten conflicting reports on its status from different employees. I have had to call reps on more than one occasion because I do not receive return calls when I call once. I have had to pay for one months prescription out of my own pocket because of the inefficiency of cvs Caremark and I am close to having to pay for the prescription again for the same reason. My employer is the city of Philadelphia and my payroll number is133310. | |
| cas | 1/26/12 |
| Today was a great day, with an absolutely wonderful experience at the NEW CVS store that opened its doors in Lakeland, Florida at the corner of Rt 92 and Wabash. I had two really bad experiences at the CVS on RT 98 in Lakeland ( see reviews on 1/10/2012 and 1/13/2012, which by the way, the store manager never called me back as promised, but I degress... I had another prescription, mine this time, that needed to be transferred due to the fact I am a snow bird, so I thought I would give the new CVS a try. I was in and out in less than 20 minutes, with the script in my hand. The only problem was the CVS on RT 98 had refilled the script on 12/6/2011, I was never notified of this and since it was a 90 day supply, that was about six weeks too soon, but anyway, I am one happpy camper and will be transferring all the scripts that are due the 2/10/2012 from the North Rt 98 to the CVS on 92 and Wabash All you snowbirds that are using North 98 CVS located in Lakeland, take notice and do what I did today and plan on doing on 2/10... Granted the store is new, but the staff was so very pleasant. Such a good experience after a couple of really bad ones at THAT OTHER STORE. | |
| Linda Davis | 1/23/12 |
| The CVS in East Falmouth, MA is poorly maintained and the facade is shabby, the windows are poorly decorated and dirty..so is the area around the entrance. Granted, CVS rents from an absentee landlord who also cares little for its building, but the East Falmouth branch of CVS could do much better inspite of a not-so-ideal situation. According to the present manager, corporate has looked over the situation and is to make some improvements. We have yet to see this. The local neighborhhod association has had enough. | |
| LINDA DIGBY AND ROBERTA GRAY | 1/17/12 |
| I AM SORRY BUT IF THE STORE HAS TO APPROVE THE FEEDBACK BEFORE IT IS PLACED, WHAT KIND OF GOOD IS THAT? | |
| ROBERTA DIGBY | 1/17/12 |
| MY SISTER TRIES VERY HARD TO HANDLE MY RX AND SUPPLIES FOR ME. I AM VERY THANKFUL TO HAVE HER HELP BUT I DO FEEL BADLY ABOUT HOW THESE PEOPLE TREAT HER. SHE CALLED LAST FRIDAY TO RE-ORDER INCONTENENT SUPPLIES FOR ME. SHE MADE SURE THEY WOULD BE READY FOR THE NURSE TO PICK UP ON SATURDAY. WELL NO MATTER HOW WELL YOU TRY TO HANDLE THESE MATTERS THEY ALWAYS CONTINUE TO SURPRISE YOU WITH AGRUMENTATIVE REPRESENTATIVES, AND TERRIBLE EXCUSES AS TO WHY IT DID NOT WORK OUT AND ALWAYS THEY POINT THE FINGER BACK AT THE PERSON WHO TRIED TO MANAGE THE ORDER PROPERLY. THEY WERE NOT READY AND I EVEN ASKED THAT THEY DO NOT DELAY THE NURSE BUT TO JUST HAVE HER COME BACK TUESDAY SINCE I PAY HER BY THE HOUR. BUT THEY FORCED THE ISSUE OF A WAIT, FOR OVER 25 MINUTES. THEY ALSO GAVE HER THE WRONG SUPPLIES AND BLAMED MY SISTER FOR NOT MENTIONING THAT THEY WERE TO BE HIGH ABSORBENCY. IN THE 6 TIMES THEY HAVE FILLED THIS RX THEY HAVE ONLY DONE IT CORRECTLY TWICE. THEY REFUSE TO TAKE ANYTHING OFF THEIR SHELVES FOR A RX TO BE FILLED ESPECIALLY IF THEY DIDNT PREPARE IT ON TIME. IT IS AWFUL AND THE BAD PART IS THAT THEY ARE LOCATED LESS THAN A BLOCK FROM MY FRONT DOOR. TODAY MY SISTER CALLED THEM AND ASKED FOR A CORPORATE NUMBER AND THEY GAVE HER A CELL NUMBER THAT NEVER RESPONDS FOR A MARIA. SURE THEY DO NOT HAVE TO BE UNCOMFORTABLE SO THEY JUST DO NOT CARE. YOU WOULD THINK SINCE IT HAS ALREADY BEEN IN CORPORATES HANDS ONCE BEFORE THAT THEY COULD REMEMBER EXACTLY WHAT THE RX IS FOR IN SIZE AND ABSORBENCY AND BRAND. BUT NO, IF YOU DO NOT TELL THEM THEY WILL REMEMBER THAT YOU FORGOT TO TELL THEM, BUT SOMEHOW REMEBERING TO NOTATE THE ACCOUNT JUST DOES NOT SEEM TO MAKE ANY SENCE TO THEM. THEY WILL ARGUE WITH YOU AND THEY JUST COULD CARE LESS ABOUT THEIR CUSTOMERS, SO LONG AS THEY CAN BLAME YOU FOR THEIR INCOMPETENCE. SO WE WAIT ALL DAY BECAUSE THIS IS SOME KIND OF GAG NUMBER TO SOMEBODY WHO PROBOBLY KNOWS NOTHING ABOUT CVS AT ALL. WHILE I WAIT I MUST PUT OUT MONEY FOR A FEW PACKS JUST TO GET THROUGH IT. I AM LUCKY ENOUGH TO HAVE SOMEONE HELPING ME WHEN THEY CAN, MUCH LESS TO PUT THEM THROUGH ALL THIS BECAUSE SOME YOUNG LADY MUST MAKE HERSELF CORRECT IN THIS ISSUE NO MATTER WHAT IT DOES TO ANYONE ELSE. PLEASE CVS CAN YOU CALL US SO THEY CAN MAKE THEIR NEXT MOVE DOWN THERE. A REMINDER: DEPENDS HIGH ABSORBANCY S-M NON ADJUSTABLE 180 EVERY 30 DAYS PLEASE ROBERTA GRAY 702 395 1333 ASK FOR LINDA | |
| cas | 1/13/12 |
| Update to the review I left on 1/10/2012. Still waiting for the call back from the store manager at the N98 CVS in Lakeland, Florida | |
| Cheryl | 1/15/12 |
| If there was only a star for very, very, very poor, the CVS on Henderson Pass in San Antonio, TX would rate that. Since Walgreens no longer fills Tricare scripts, we transferred our prescriptions virtually across the street to the CVS. Big, big mistake. My first script was for a chemo drug used to treat R.A. and I was given a bag on which there was no instruction. I asked the woman who gave it to me about that, and she said the instructions were inside and waved me off. She was rude and did not acknowledge that this was a new prescription, and argued with me over the co-pay, which was much higher than it was supposed to be. When we got home, I looked at the bottle, which said it was a one-dose vial of 25ML and the instruction was for .03 ML. There were no syringes in the bag, so I called back the next morning and spoke to the Pharmacist. He said he would give me a few to tide me over, and would order them for me. I saw the Doctor's script: it called for syringes and consultation. I didn't get either. So, when I went to pick up the syringes, the Pharmacist on duty saw me waiting, but went to the phone and made calls trying to find out which syringe was the proper one. He came back with 4 and placed them in a bag and only told me that he'd order more but didn't know when they'd come in. No consultation...he was too busy scrambling to fill orders. Not once did the other techs even look up to see that there was a big line of people waiting to pick up meds, or in another line to drop them off. There are only 4 chairs in the waiting area, and it was forcing a lot of elderly people to stand up in the aisle and finally give up and leave. When I got home, I got a call from the Pharmacy and was told that I had the wrong syringes and that if I brought those back in, I would get the correct ones. This was on a Saturday night, and if anything, the store was busier than the day before. In the meantime, I had another prescription for pain to be filled and dropped it off and said I would come back on Monday since they indicated that it would be a couple of hours before they could fill it. Since I still had some, I said I'd come back. In the meantime, I was told that the prescription for the chemo drug was correct, and that I was to take the entire dose once a week. I had some misgivings about that, so I talked to a friend who is an Oncology RN and she said that if I had done that, I would be dead. That's right...an overdose of a hazardous substance, and that they should never have let me have that form of the drug because it couldn't be given by someone who wasn't trained. Great. So of course, I didn't get the injection and called for another doctor appointment. The pharmacy wouldn't take the drug back or refund the co-pay, of course. I went back Monday night to get my other prescription and it wasn't ready. They said it would be ready on Tuesday morning. I went back on Tuesday evening, and they said they didn't have it in stock, and ordered it, but it wouldn't be in until Thursday. When we went back on Thursday, I had another script to drop off and had to wait in that line to drop it off, while the pickup line kept getting longer and longer. I asked if I could also do a pickup and they said no because they didn't have a cash register. As if they couldn't take it 5 feet to the cashier and have them ring it up for me...no, even though I had been in line and had been ignored for 15 minutes, I had to go stand in another line for 40 minutes more. When I got to the head of the line, the person at the register said it would be another 20 minutes before it was ready. I wanted to get my other prescription back, but nobody would even come to the counter in the drop off area. I finally got my prescription and left. I still have to pick up one more prescription, but that is the end. I am putting all my prescriptions on Express Scripts, and my emergency short-term meds at Costco's Pharmacy where I was treated like royalty, handshake and smile and all. Another strange thing about that CVS store is the smell. It is so pungent/industrial or medicinal that it makes your eyes water. Other people who had just transferred to CVS said the same thing. I know of two people who left before even turning in their prescriptions. A pox on CVS! (Especially the older lady who was so rude and unhelpful.) | |
| Kathleen | 1/11/12 |
| I hate going to cvs pharmacy on Atlantic Blvd. In Coral Springs, FL. I am never acknowledged as I wait and wait and wait just to hand over a script! The people who work in the pharm are so unpleasant! I was the only person at the counter today and still I was ignored. When I spoke I was treated as tho I was interrupting their life and treated terribly. I'll find another place. Too stressful to be treated like dirt. | |
| Elaine | 1/9/12 |
| I do business with 2 of your CVS stores. One is located in FL and one in RI where we spend our summers. The FL store is in Bradenton on Manatee Ave. at the corner of 39th Street. The one in RI is in Narragansett on Boston Neck Rd. At both stores the personnel in the pharmacy are always polite and call me by name. The prescriptions are always ready when they say they will be and almost never short on having the full amount in stock. The stores are always neat and clean, and someone is always ready to help you find something. Sometimes they even go in the storeroom and get something that has run out. I had been using Walgreens previously in FL but had to travel 30 miles in RI to the nearest store. I can't tell you how happy I was when I saw CVS being built. I'm happy with CVS! | |
| Ron | 1/9/12 |
| My prescription was promised on 1/7/12, as of 1/9/12, I'm still waiting. | |
| cas | 1/10/12 |
| On December 6, 2011, I tried to transfer scripts to the CVS located on N98 in Lakeland, Florida. Being a snowbird, I had used this pharmacy for the past 5 years, thinking there would be no problem and was I ever surprised. The information was taken, then I was told it would be 24 hours before I could pick them up...that was strange, as in the past it had been only an hour or so...I called before running back up there, throught the city traffic, only to find out one prescription that my husband has been taking for the past few years, could not be filled. Needed an okay from the physician. To detail this problem would take up too much space, but in four days later, I had that medication. This was to be added to his profile and when I had then prescriptions filled in January there would be no problem...Think again.... Today is January 10, 2012, off to CVS with new Plan D cards in hand since I had changed my coverage and he had a new bin number,thinking all would go smooth..more problems... again.... One problem after another and finally after four hours of waiting, holding up the line for other folks to get their meds, and some verbal exchanges, I walked out with the meds. I contacted the store manager shortly after arriving back at my residence, explaining the situation about the untrained, lack of staff and general disarray of the prescription area, and was told he would check into it and and call me back. It is almost 8 pm, and not call has been received. I think this CVS, hopefully not all are like this one, but in reading the reviews, I am seeing a trend...need to seriously rethink the total prescription area. More TRAINED STAFF would help out.. I am thinking about transferring, yet another time, to another pharmacy where, maybe, I can receive better service. | |
| Cathy Puckoris | 1/5/12 |
| I have been going to the CVS pharmacy at 1551 E. Sunset, Henderson, NV for 2 years, and I have experienced problems over the 2 years with being shorted pills in my prescription which made me have to go back and get the rest of the pills. However, today, January 5, 2012, I went to pick up my prescription for Synthroid and the pharmacy tech told me it was $67.00. I told her to run it through my other insurance, Caremark because then I only have a $25 copay...she had a bad attitude when I asked this, but she went to the computer and came back and said they denied it,and that now the system was frozen and I would have to wait to get it,which I was not going to do for $67. I called caremark and they said that it is approved and the copay is $25.00 and did not understand what the problems was with the pharmacy getting through,they gave me an 800 number to have the pharmacy call...this lady lied to me. I called the pharmacy back and asked to speak with a supervisor, but I got another person who was not in that capacity, she backed up the liar. She tried to tell me the girl could not get that information because she did not have the code, I said why did she not tell me that instead of telling me it was denied? I gave her the 800 number to call, however they stated they were TOO BUSY TO DO THAT.Too busy to call? My husband went over there and they still stuck to their lies and I for one am appalled. I think they were trying to fleece me for more money. I have 2 insurances and Caremark is the primary...but I just could not believe their attitude and the lying...I will not go back there and I will contact my union insurance and my other insurance company and tell them about this incident and the others. If this is how CVS pharmacy does business, I don't need it...you have to be able to have trust and faith in a pharmacy, and I certainly do not trust this one. | |
| D Sherrard | 12/31/11 |
| I have used CVS in Burleson,Texas for years now. Had wonderful service when I first transferred there from Walgreens. Now, it's a different story. I took all prescriptions in on the same date so all could be refilled on the same date. Consistently over time, they forget or are out of one or more of my meds causing me to have to return weekly for meds! So, I tell them this is the last time I fill them here if its not right. Pick up meds, leave town only to discover they have completely left out a med I can't miss without endangering my life! When I call them, they said it was waiting for doctors authorization. I call bk home, have a family member pick up written script from doc and take it to Albertsons to be filled, surprise, it's filled at CVS so wont clear system. The idiots had my meds and just didn't bother to give it to me...once again! (Albertsons told them to return it to stock bc customer was filling it in their store, HA) Spoke to CVS to inform them I would no longer be using their services...their response...Okay and hung up on me! Great customer service and good to know you dont need our money! | |
| Penny | 12/27/11 |
| I've used CVS for many years, in part due to the rewards programs and the fact that they accepted other pharmacy coupons. You know the ones that are new, refill or tranferred script get 10.00 bucks on a gift card thing. We've spent alot of money in prescriptions over the years. And now this fall my husband had a major heart attack and was off work and has 6 medicines he is taking daily. I went to fill 2 new scripts for my husband due to ear infection. I had a Kmart coupon and CVS refused to honor it saying it has to be in the vicinity of the CVS store. Kmart is "MAYBE" 10 miles from CVS. I'm like the sign on the window says "ACCEPTS ALL PHARMACY COUPONS" there is no mileage limit on the sign. Still wouldn't give it to me. I am going to report them to BETTER BUSINESS BUREAU. Isn't that false advertising?? Anyway, if I'm not going to be getting any rewards for using them....I will just go to the local pharmacy.... the owner of it graduated with my sisters and he is nicer than people at CVS anyway. This is CVS at Platte City, MO... | |
| W c h | 12/1/11 |
| Cvs In key largo fl has been filling my rx for 8 years. Now I am told since my doctor is not in the same county (I have to see a specialist 30 miles away) they will not fill the rx. No warning and leaving me without much needed meds. | |
| Colette Terracino | 11/29/11 |
| Once again I must give the highest praise to "my extended family" at CVS Pharmacy 7 Durant Avenue, Bethel, Connecticut 06801. I call them family, not because I am related to any of them, because I am not, but rather because they treat me as one of their family. I an almost 69 years old and have many ailments, some serious. I am still able to drive most days and there is not a week that goes by when I do not have at least two and possible three to four perscriptions filled. That is when my condition is stable and does not count the many times during the year when I need temporary perscriptions such as antibiotics, etc. I average 10 perscriptions per month and so I visit frequently and no matter who the pharmacy member is they always are kind and efficient. They even remember my name, which unfortunately I cannot reciprocate by calling them by name. They never fail to ask how I am and are totally sincere in doing so. They never make a mistake on my perscriptions, though they are numerous and change from time to time. They have never questioned my insurance either. I cannot say enough good about these pharmacy personnel and if I have failed to articulate their efficiency in their jobs, it is totally due to my inadequacies as a writer of this note. I have tried many pharmacies throughout the years and I can tell you without any reserve that CVS Pharmacy in Bethel Connecticut has the best team, the best employees and the best and most considerate people. I wish that I knew their names to tell you but since they are all good, it might seem that I am singleing them out if I did so I will just reiterate that they are ALL fine employees and represent CVS in the best possible way. I am not always feeling well and do not always articulate my needs the way healthlier persons might, nonetheless, these Bethel CVS pharmacy employees always know exactly what I am directed to take. The phone reminder service is also a great idea and this year I had my flu shot there which I plan to do from now on since it was so quick, efficient and easy to get to. Please acknowledge these wonderful people in some appropriate way as they represent well your company with their highest personal standards of excellence. Colette Terracino | |
| Judy Williams | 11/22/11 |
| I am complaining about the four day sell on the sylvania netbooks thay were suppose to be on sale, in nashville. Every store you went to or every store you call, no one has them or they would say, we never got our order etc. What happened ? Sale uh. | |
| Favi | 10/29/11 |
| The Cvs in Tulare ca corner of prosperity and brentwood the customer services of 3 staff witch one of then is a supervisor her name is carmen is the worst of them all. Everytime i go to this store this lady follows me like am going to steal everything i look at. I shop i cvs alot just look at my cvs card i like to look carefully to find the good deals, but it never failes this lady is always asking can i help u every 5 min. One time she made me cry, This last time she accused me that they has caught me on camera stealing Nik naks which i was embarrassed to the accusations. I normally when i go to the store I dont even take a purse. So told her to call cops she didn't want to so i did they did nothing cuz there was nnothing to file n for me to call corp this is the 3rd time i call to complain about this person. I feel discriminated from her n the other employees. | |
| William Ledford | 10/28/11 |
| I am very dissatisfied with CVS due to the fact that prescriptions are suppose to be put in a bag and not pulled out and showed where everyone could see.. that is a direct violation of the privacy act laws. which this was done to me at the CVS located at 3678 Sonoma BLVD, Vallejo CA. 94590. i have chose got leave CVS and go to Walgreen due to your failure to follow privacy act laws. | |
| Robin W Butcher | 10/28/11 |
| The idiots who run the CVS #2081 store in Alpharetta, Georgia have hired a psychopath con artist to work there as a pharmacist technichian DESPITE being forwarned. She is dangerous, a crook, carries TWO Loaded pistols and does not hesitate to draw one on anybody she dislikes - has done so with a peace offcer in that city. Michelel Wolfe is the so-called manager there. Suggest that we all boycot those those dumb CVS bastards! I have sold ALL of MY stock - good riddance! | |
| James Edward Staley | 10/18/11 |
| After sharing to the Management of CVS that I had a problem with a Pharmacy worker and she did not want to give me my medication and when I told her, I could die with out it, she just said oh, we just closed and the store was open and she told me to go to the emergency room and come back tomorrow to get you medication, after I asked for the manager and I did get my medication. A few weeks later, I took some of my medication and I did notice that the size was different and I did not think any thing about it until I did not sleep for a few days, so I put all the medication in a large bowl and saw that I had 15 pills that were different and I asked the store manager, a wonderful and kind man and his name is Chase what did he think I should do, he asked for me to bring in all the Medication that I was given and he would have another pharmacy worker fill the new one for me because the female that gave me my medication was the one working and I felt that she give gave them to me. When I got back to the store, a Asian lady told me that the Pharmacy manager a man name Brent Cooper told her to not give me a refill that the wrong pills that was in my bottle did not come from CVS so they were told not to help me and they gave back the pill in the same bottle and no bag or nothing, like I gave to them. AFter all of this, I have called and send e-mails to the corporation and Nothing is done and the same pharmacy worker is still there and she could do this to someone else. The was at Ann Arbor, Michigan at the Jackson Road location | |
| Pj | 10/12/11 |
| After having a problem regarding the fact that I did not have my care card with me and the fact that the clerk wouldn't look my number on the computer I spoke with the manager. She obviously missed the seminar on how to manage a disgruntled customer.i am guessing to make my life just a little more stressful instead of sending my prescription at my request to the Walgreens across the street they sent it to a Walgreens in New Mexico, I live in Florida. I think that's about as unprofessional as one can get especially since that particular drug is an antidepressant. The staff at this store is undoubtedly either stupid or have had insufficient training. Therefore I will be going to my nearest Walgreens where they are friendly, well trained and are professional. I am also calling the company my husband worked for for 36 years and chose CVS as their choice of drug store for their employees to use. Possibly the next time they choose a prescription provider it will return to a policy of letting their employees choose which store is the best for them...yeah like that will ever happen! | |
| Lyn | 9/28/11 |
| I was at the CVS on 42150 A Jackson St in Indio CA on 9/28/2011 my son needed a USB for his school work .We seen one for $16.99 we asked one of the employee why was the 16GB cheaper then the 2GB both USB were on clearance he told us that he didnt know .So i told the young men that i would take the 16 GB that was on sale for $16.99 he unlocked the case the USB was ringing up for $39.99 he called the manager on duty that he needed an over wright and she said why and the young men explain to her that the price on the USB was for $16.99 and that it was ringing up $39.99 she said it was too much to over wright.I know i wont be shopping their anymore i hope $20.dollars was worth looseing a customer. | |
| Manhattan | 9/21/11 |
| Horrible Gramercy Park area-the staff are rude, the store is dirty, the manager is not qualified. I have never had such a negative experience until i went there the other day. i was never a fan of the store but it was close-now i will walk an extra few blocks to Duane Reade but enjoy my experience after 10 years. | |
| Mimi | 8/15/11 |
| Store #9: Revere MA: I've been a customer of this CVS for more years than I care to say, but lately the service and helpfulness of the staff is boardering on none. I went to purchase the CVS brand of Supplements (Cinnamon capsules 1000 mg) that were on sale according to the flyer, advertised as "buy one/get one free". I asked specifically for the 1000 mg capsules and was told they do not have them, when I had to settle for the 500 mg capsules taking my purchase to the cashier, the register receipt showed: "1 CVS Cinn 1000 180s", but the bottle states Cinnamon 500 mg, isn't that fraud or a mis-representation of what was purchased? I'm wondering if the 500 mg capsules should have been priced less? I've tried to contact Corporate but have not had any luck. You would think in this economy they would want to be helpful to the customer to keep their business, but I guess it's time to find a new pharmacy and take my business elsewhere! | |
| Linda | 8/15/11 |
| I have been using cvs for a few years now but today was the final day. They do not know or how to run a pharmacy. I was a pharmacy tech many years ago and I would be ashamed to say I worked for cvs. The company I worked for cared and shown concern and compassionate and friendliness towards our customer. not like cvs. Between getting the wrong prescriptions, not being able to get them filled when I have asthma the pharmacist tells me I can't get it filled to early hopefully they don't get copd and have difficulty breathing and be told you can't have your inhaler even after you Physician calls them and tells to increase my dosage and they still refuse. Today I experienced my dr. called me last week and told me she was changing my zocor to lipitor my husband went to pick it up and there was a note on the bag. see pharm. d/c'd lipitor. excuse me my husband brought it home I called asked to speak to the pharmacist, explained I was on zocor and my dr. was changing my rx. he said no she had cAlled to probably have it refilled. I told him why would she call to have it refill I still have 5 refills left. He said he didn't know. I called my dr. and I was told she had talked the pharm. told me the date and time she spoke to him gave him 2 new rx's 1 high dose of vitamin d and also lipitor 80mg. he sAid he never got that one well hello if he got one why not the other. it's just one thing after the other. I am going to reoport this as I have in the past to someone in corporate. hopefully someone will do something before a tragedy happens. I feel they don't take their job as serious as it should be. shame on cvs if they don't correct the issues. | |
| Jen | 7/19/11 |
| I have had rainchecks for since June now and can't get the items in anystore cause they are always out of stock. I have coupons that will expire at the end of this month and nobody at any of the stores seems to care or can offer a solution. Was told at one store they have no idea what they will get when the trucks come in. | |
| Janice | 7/26/11 |
| So tired of hasseling with coupons, realizing too late that there is a limit on quantities to extra extra bucks, out of stock on sales items 5 minutes after the sale starts. CVS it has just become too big a hassle to shop here. By the way, can't leave this comment on your web site can only communicate by snail mail or telephone. this tells me you really are not interested in getting customers feedback to immprove customer satisfactions. Good Bye CVS, hello Walgreens. | |
| deb | 7/28/11 |
| I have been using CVS pharmacy for several years. I am fortunate to have 2 insurances that cover my medication and have no charges. For about the past 2 years there was a balance due and I have had to request they resubmit the insurances correctly. They keep telling me they are 'updating' their computer system. This last time they still charged me. The kind pharmacist has been corresponding with corporate but corp. will not speak to me. After speaking to both my insurance companies learned there has been many complaints. What bothers me is the insurance is paying correctly but they are billing the customer incorrectly. When you consider how many prescriptions are filled daily thats alot of money that burdens we the consumer. If this sounds familiar to you, write a letter to you insurance company reporting them of fraud. | |
| zelda | 6/24/11 |
| theyhave nothing in stock the money i spend on gas i could of just brought the product in stead of driving there a dozen times with them rain checks | |
| RJ Grover | 6/16/11 |
| I just had a co-worker have her wallet stolen at work. In it she had 10 credit cards. We work within walking distance to a CVS Store #2235 (600 North Kings Hwy.,Cherry Hill,NJ 08034) Someone used a credit card to purchase $1000.00 worth of merchandise. Within 5 mins someone came back in with another credit card and spent close to $1000.00 dollars again. Within mins again someone came in and used another credit card and "tried" to purchase $14,000.00 dollars of product. This purchase did not go through due to the fact the Master Charge card date had expired. NO ONE ASKED FOR A PHOTO ID in order to process this order. This has totally devastated this person. They wiped out her bank account also as her debit card was also could be used as a credit card. The police have been contacted and the CVS video tape will be evidence in order to find and prosecute the person. I am so angered as I just came from picking up my prescriptions and at the pharmacy was asked for my address prior to giving me my meds. Blood pressure and chlorestrol meds. Once I verified my address with a verbal responce I was given my order. I asked the person how by me knowing the address of said person it proved it was me? He stammered trying to find an answer. I said I could give many addrresses of friends and if they had medication to pick up I could have just picked them up. Mind you I was upset about my friends credit card purchases in this CVS and wason to speak to the Shift Manager..."Mariah". I found her and asked what the store policy was when a VERY large purchase was made with a credit card? Do you check for a photo ID? No was her answer. CVS Stores have NO POLICY in place to protect this from happening. The ONLY time they check for ID I was told if if someone purchases money grams or transfering of money. I was APPALLED that this was true. She assured me she didn't aggree with the policy but that was the CVS Corporat | |
| jimmy Bean | 6/2/11 |
| I have been having my meds filled at CVS for years. I am 55 years old and my health from working with aspestis is declining. I went to have my pain medication filled and they told me they could not fill it. But they have been filling it for about a year. no reason just we can,t fill that. not we can order it and have it in few days. just NO. Well now they will loose one more customer. That store is in little one horse town Loris S,C 29569 | |
| Tarry Bowman | 6/3/11 |
| It takes at least three trips to get prescriptions filled. At gas prices it is horrible! CVS never has anything in stock, computers down, can't order...it takes days to get them filled. I thought you were a pharmacy.....no one at the counter cares they are rude. The CVS pharmacy was given a golden apple to take care of all 1700 employees and their families due to a contract with Anthem we can only get prescriptions @ CVS. You would think they would try harder. I called the manager and it fell on deaf ears....our family has over 15 monthly presriptions we need filled it is a daily battle.....before Kroger, Wal-Mart, Walgreens and Target filled our presciptions.....a grocery store does a better job at prescriptions than a pharmacy! That's SAD.....all efforts, by employees,are being made to retract the contract! In Springboro, Ohio everyone knows about CVS! Small towns news travels fast! | |
| Patricia | 5/20/11 |
| I went in with a coupon for 30% off my order and 5 & 1 extra care bucks. I got two case of huggies diapers that gives you 5 extra care points that I not get. And I few more items that was on sale. I went over my receipt when I got home because it did not sound right. They took my care bucks off the non sale items and 30% off of that. So I save 2.00 in the end. I called the store and the manger Therea inform me that you can not use it on sell items. So I called the main office and got no where. There office is closed in till Monday call back. I could not even leave a message. I am a store manger myself, and would never treat a customer that a way. I question why last week when I was there the sign said pampers were on sale in till May 30th and the sign was removed only on the cases. But I am on my way back up there to get my money back. | |
| D. Rogers | 2/27/11 |
| Location in Georgia store# 6106 I went in store to purchase a few items. On the way out I saw a sign that read Coke 2 liter products .88 with care card I bought 11 after I left I realized I had been over charged. On returning to the store The manager said the ad printed in the paper said limit 5. I explained I came in for other items not off a ad. Rather than honor the printed sign he said too bad and refused to help me. There was nothing on the sign about a limit and there were several of the same sign on the coke display. When I told him I was going to take a picture of the sign to send to cvs he got hostile and blocked me from going to the display. He said his name was Stan Jones. I have never been treated this way by a store any other store would honor their printed sign. I will never shop a cvs store again and will tell everyone else to spend there money at walgreens from now on. | |
| ms. brock | 2/20/11 |
| AFTR CALLING IN FOR A REFILL ON MY COUGH MEDICATION, I PICKED IT UP AND TOOK A TEASPOON, RIGHT AWAY I KNEW IT WAS NOT THE SAME TASTE. I CALLED THE PHARMACY, AND WAS TOLD BY THE PHAMACIST, TO TAKE IT,IT WAS CORRECT. I THEN TOLD HIM IT TASTE DIFFERENT, HE AT THAT TIME TOLD ME I WAS WRONG,ITS OK... I STATED THAT I WOLD BRING IT BACK MONDAY MORNING SINCE HE CLOSED AT 6:00 P.M. SUNDAY. AFTER TAKING IT IN HE TASTED IT HIMSELF, WENT TO THE SELF AND BROUGHT A BOTTLE OF THE COUGH MED. THAT I USE, AND THEN TOLD ME HE WAS SORRY.I HAVE ASTHMA AND CAN NOT TAKE ALL MEDICATIONS, SOME MAKE MY ASTHMA WORST. I CALLED THE MAIN OFFICE THE, THE ONLY THING THYE SAID WAS WE ARE SO SORRY, AND WE TOLD HIM TO ONTACT YOUR DOCTOR WHIH DID NOT HAPPEN.I CALLED AND HAD ALL MY MEDS. TRANSFER... THANK FOR 10 YEARS | |
Pamela Troxel  | 2/16/11 |
| RE; Indian Wells, CA, Highway 111 store. I have shoped this location for 16 years, beginning as a Savon store. I have a few comments. I was in on Saturday, 2/12. Many empty shelves. Out of stock on several Sunday ad items, and nothing was expected until the Wednesday truck. This store consistently runs out of advertised product by the end of the week. Your "buy one, get one 50% off" discriminates against single people who live alone. I don't need 2--just put the item on sale. I may come in for one lipstick or one mascara, not both. I don't stock up on makeup. Occasionally, That's a reasonable compromise. | |
| ruth brown | 1/16/11 |
| Unprofessional dealing with the public. Orders sit ad infinitum without cunstomers being contacted regarding problems. I have been trying to get a hypertension medication filled and every customer service rep had given me a different "story" and the order has yet to be filled even though it was received on December 27th, 2010. The ability to thnk critically is lost when dealing with Caremark. | |
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