447 Reviews For Cricket Communications Headquarters & Corporate Office

Bought phone and one month (I thought) service online with assurance of rebate on phone; the rebate form was so complicated, requiring difficult to access information, I never did get the refund; also, we used my credit card to purchase the PREPAID MONTH TO MONTH amount -- no authorization to autopay in future -- phone did not work where we live so did not purchase additional service; HOWEVER, on my credit card was a charge for an additional month through some entity called "Vesta" (a processing center, they said) - did not know how "autopay" got on my card and said they'd credit my card but could not remove charge -- I had to call Cricket -- good luck with that -- could not understand the rep I got and he kept misinterpreting what I said -- which was pretty straighforward -- like "I did not authorize that charge!!" -- he'd repeat like "oh, you say someone took your credit card without your permission?" I finally hung up in frustration. Terrible signal on phone -- fraudulent handling of my credit card -- indescribably terrible customer service and charge remains on my card!

Bought phone and one month (I thought) service online with assurance of rebate on phone; the rebate form was so complicated, requir

I have finally given up on Cricket and changed service to Boost, but Cricket is still charging me on automatic bill pay ever though my old phone is no longer attached to a phone number. I keep trying to call or go on line to fix this but I cannot reach anybody live and every time I've gone to the store I have to wait a minimum of an hour and 45 minutes which waist valuable time to total frustration. Best to simply avoid Cricket.

I just bought a new Cricket phone online. As soon as I received it, i called to activate it. Nope, its just not that simple...WAIT!!! CALL BACK IN 4 HOURS AND THEN WE CAN ACTIVATE...THANKS FOR YOUR PATIENCE... NEXT CALL...CALL BACK IN 4 DAYS AND THEN WE CAN ACTIVATE IT...WOW....... CALLED BACK ON THE 4TH DAY..CORPORATE OFFICE... WAIT..A TRANSFER TO SAME "ACTIVATION LINE"????? OH SORRY ,ALL NEW PHONES CANT BE ACTIVATED AT THIS TYPE.,.THERE'S A GLICHE IN THE SYSTEM. WELL AFTER I SHELLED OUT 110 BUCKS...NO ACTIVATION... NEXT CALL.. WELL WE CANT ACTIVATE YOUR PHONE...YOU'LL HAVE TO TAKE IT TO ONE OF OUR CRICKET STORES AND THEY CAN DO IT................really. THAT STINKS...REALLY STINKS...I CANT BELIEVE I SPENT THIS MUCH MONEY AND ALL I AM GETTING IS LIES. ALL I CAN SAY IS WOW.. Ms. Long 571-277-3883

Sooo many complaints...never thought that i would be writing this...my complaint is...my sis purchased the huawei phone for me as a gift and the sales rep offered the shield for it....well i get home and i open up the shield and its used....went back to return it andt i find that they dont have a receipt print out for it...well the rep ended up poketing the money...and the manager said they would look into it...and call me back...of course he didnt and its been three months now and I've gotten nothing in return..and keep being ignored...i dont see how nor understand why Cricket won't address our complaints...bummed in texas

Cricket Sucks The customer service is awful They use bait and switch tactics and need to be sued.

I think a class action lawsuit is in order Cricket needs to know this is not how we do business in the USA

when u first started i was 1 of ur first clients.was happy now that u have gone paperless u seem to think all problems have disapeared because there is no paper trail.this only give u the right to say we dont know but this is ur fault got paper to prove it no. if u pay online u have to make ur payments thru cricket otherwise u have no proff u have to go get a statement from the bank the transaction # listed on line is nothing and since you are now owned by att i see why u went paperless and why we have so much trouble getting payments in to u why does it take five days to pay this bill online when it takes reliant one day being greedy is already been a downfall for att customers are paying for it, your free cell phone gimic winds up costing you like a house mortage elderly people have no help from either co.

and the people that work in the cricket office are rude and talk down to you and dont care what your problem is you got a copy of your bank statement (which for most of us comes the first of the month and unless you got a 10k bank account it costs 5$ for a copy but then again the fellow who was rud and who will talk down to you and tell u i get one every day because he dont pay for his phone and while you try to get waited on you hear him tell his friend he fixed it so his phone got cut back on while he tell me no way to locate my payment if its from my bank either get a printout from the bank or u wait i was also told by him bring your computer in are cricket off wifi would i have been able to show him i had paid the bill or was it just the sarcasem when he said it i was to stupid .i was in the new office by crosstimbers 45 freeway its toward town he was light skinned had braids in his hair the time was 4;45 to about 5:10

actually i give u no stars that boy talked down to me like i was a liar i was stupid and also told me i wasnt on my husbands account of which he called in and talked to them just like it says can you prove go get me a bank statement i said my ststement doesnt come out till the 1st of the month and i have to pay 5$ for a copy he says oh well i get a printout of mine everyday. and since u people let ur employees say and do anything they want i think you need to be investigated and maybe i can get some frinds of mine to picket and until i see something done about the smartass i will write online and send a protest letter to ur corp office

I HAVE HAD THE SAD EXPERIENCE OF PURCHASING YOUR CROSSWAVE WIFI CARD. AFTER SEVERAL TIMES TO WALMART EXCHANGING DIFFERENT WIFI CARDS BECAUSE THE CARDS WERE REGISTERED TO ANOTHER CUSTOMER WHEN I GOT HOME TO TRY TO ACTIVATE IT AND GOING BACK AND FORTH TO THE STORE TO GET ONE THAT WAS NOT ON SOMEONE ELSES ACCOUNT. I FINALLY GET IT HOME TO ACTIVATE IT AND IT IS DEAD OUT THE BOX MEANING IT DOES NOT EVEN WORK. SOOOOOOO I HAD TO ONCE AGAIN GO BACK TO WALMART AND PURCHASE ANOTHER ONE THIS TIME SO I DIDNT HAVE TO COME BACK I MADE SURE THAT IT WAS LEGIT AND ABLE TO BE USED.I WOULD LIKE TO KNOW FOR THE MONEY THAT WE PAY FOR THIS SERVICE MIND YOU $60 PER MONTH WHY DO YOU SLOW OUR SERVICE DOWN THAT IS ALMOST THE SAME PRICE AS DSL BUT YET YOU SAY THAT IT IS UNLIMITED SERVICE. THAT IS A LIE THE SERVICE IS LIMITED BECAUSE OF WHAT AND HOW YOU DO THE BANDWIDTH. YOUR COMPANY IS A PISS POOR EXCUSE FOR A CORPORATION IT MATCHES YOUR CUSTOMER SERVICE, PRODUCTS AND SERVICE. YOU STAY ON HOLD FOR CUSTOMER SERVICE FOR OVER AN HOUR THAT MIGHT BE DUE TO THE COMPLAINING CUSTOMER ***AND TO THOSE WHO READ THIS DO NOT I REPEAT DO NOT PURCHASE ANY SERVICE FROM THEM RATHER IT BE BROADBAND OR CELLULAR SERVICE YOU WILL REGRET THAT YOU DID*

CRICKET IS THE WORST COMPANY EVER!!!!! I have called the corp office 858-882-6000 with no help....I purchased a broad band modem with no insurance..the insurance was $5.00 a month..the equipment was only $50 and I have had it over a year..no need for insurance...until it broke...all I need is a reusable or the same one.....I have had the runaround for the past couple of days....I was told by the store location that they can't help me....this is crazy

The mere mention of Cricket makes me get a headache! These people don’t care if you are a long time customer or if you go to some other company. They have no customer service, no working website, no proper accounting, and no heart. If we get together and sue them, maybe they will start to better their company. Let’s cost them money and help their stocks to drop! Please email me at marteeno@hotmail.com so I can start a list of those willing to join in on legal action. Thanks; Martin

Just bought my phone a few months ago and the charger to the phone has already crapped out

Cricket sucks in Las Vegas and all counts. Maybe getting Channel 13 "Call for help", might this company around. The correct information for the corporate office:Corporate Communications 5887 Copley Dr, San Diego, California 92111. I know this I have the insurance for my phone and its on the paperwork. Cricket needs to get rid the INDIANS and bring the COWBOYS (hint..hint). Can't understand a word they say. ALL the stores in Vegas need to rid of all the reps. They are all rude and nasty

i called in to get a phone activated and when i called the first time i was able to verify my acct but lady that i had talked to transfered me to pre-paid when i already have a post paid with cricket we disconnected because i was going to activate my phone on line after being advised that i could not put the phone i had chosen on post paid the online activation asked if i would like to do post paid or pre paid and so i decieded to call back to see why this had happened i could not verify my acct even though 5 min before that i was able to it seems that even though i was able to verify my acct with 2 of the 5 people i talked to one guy hung up on me one superviser yelled back at me and everyone else could not use my dob or social because they for some F***ED UP reason my personal information changed i want to cancel my service and go to verizon but i cant verify my acct my social and dob is incorrect even though i have had those two personal ids since i was born 20 years ago.... THIS IS RIDICULOUS THAT INFO SHOULD BE THE SAME AS IT WAS WHEN I SIGNED UP FOR CRICKET 3 OR 4 YEARS AGO!!!!! IF ANYONE GOES FROM ANOTHER CARRIER TO CRICKET YOU ARE F***ING CRAZY!!!!!!!!!!!! I ABSOULTLY HATE CRICKET AND WOULD NOT WISH THERE SERVICE ON MY WORST ENEMY

Up to this point I haven't had any problems with Cricket. I paid my bill yesterday online, and was charged 3x. The same amount appears 3 times in my banking transactions. I call 1800 cricket, and of course, the CSR is rude. He tells me to call back in 7 business days to see if they can track down my money. This is rdiculous. He said he cannot see the extra payments in their system, but they sure as hell were debited from my account. I have been a Cricket customer for 2+ years. I hate calling their customer service, as it is the same everytime, rude and hard to understand representatives. I can assure you that after this month that I paid for, I will no longer be a Cricket customer. I called the corporate number listed at the top of this webpage to make a complaint, Took 10+ rings to even get an answer. The lady was short with me, asked me what state and apparently transferred me. I was just a little to angry to deal with that at the moment. I hung up, but will be calling again later.

CRICKET SERVICE IS EVERY POOR I'VE BEEN A CUSTOMER FOR ALMOST A YEAR. LAST MONTH I PAID MY BILL THEY CUT MY PHONE OFF FOR THREE DAYS BECAUSE THE SYSTEM WAS SCREWED UP. NOW THIS MONTH WENT TO SETUP A BRIDGE PAY FOR ONE LINE THEY TRIED TOO CHARGED FOR TWO LINE BECAUSE OF YOUR COMPUTER ERRORS. I'M ABOUT TOO CHANGE PHONE CARRIERS IF THE PROBLEM PERSIST

I have been a Cricket customer for 6 months now. I recently moved to upstate New York. My phone no longer holds a charge and my charger stopped working this morning. I went and bought a new 3rd party charger which started charging my phone. However, it caused my phone to act weird and become unresponsive to some of the actions I was attempting to do. I called customer service and explained my issue to them. They told me I had to go to a corporate store to have my phone checked out and replaced because they don't can't send out replacement parts. They then told me that the nearest store is in New Jersey (6 hours away). I asked and I quote "Don't you think it is a bit outrageous to tell a customer to drive 6 hours to have a phone checked out? I wouldn't be calling if it was working correctly." The agent then said that it is their policy and that they can't help me over the phone. He said I could file an insurence claim and pay the $85 deductable, I explained that the phone is not working because of something I did, there is no water damage and told him I am not paying for a manufactures default. He then repeated himself and said I would have to go to the corporate store. Bottom line is, Cricket may be cheap but you get what you pay for. Verizon just got themselves a new customer.

i bought a cricket phone a week ago it comes with 5$ and on the same day i put $8 on it 5 days later today the 21 of mnarch iam told that i have to top up and i also will lose my $9 if this is the way it works i would never advise anyone to buy cricket. in fact iam going to write a complanit to the bbb and going on craigslist to every city in every state and let people know what happen . they may keep my $9 but it will cost them a lot more. and believe i know people, and i will cost cricket money if it,s the last thing i do. thank you terry brandon colorado springs colorado 719-217-9373

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