Credo Mobile Corporate Office | Headquarters Contact Phone Number & Address

Long time customer

3/14/12

I've been a long-time customer, since the days of "the customer is always right", even insisted my grown son go with Credo mobile and get me a "family" phone. After dealing with their call center: "I am only authorized to credit $30.00, speak to my supervisor." and dealing with insults from that supervisor over an exhorbitantly inflated bill, I regret all our experience and am ready to have another company buy us out!

DIMOJABE

12/29/11

I've been with CREDO Mobile for 12+ years and CREDO Visa for 3+ years. My take is they are getting so big that they've forgotten their mission: protect consumers.

1) My SANYO-Sprint Credo mobile phone was sold to me with CIQ tracking sftwr that Sprint installed. Who knew? Sprint eventually deactivated it - but couldn't CREDO make sure that it's phones are free of big corporate manipulations BEFORE they sell them?

2) My SANYO-Sprint Credo mobile phone does not work with RadioShack L5 Wireless Phone Recording Controllers. I live alone and because there is no one to witness anything, I have experienced a lot of exploitation. To fight back, I need to create my own 'witness' by occasionally recording commercial phone calls... when I finally screw up the courage to do it - the RadioShack Wireless Phone Recording Controller didn't work... and the moment was lost.

3) Credo VISA is managed by Bank Of America. It is a travesty that CREDO considers BOA a worthy partner... and CREDO refuses to get answers from BOA for me. Instead, they sick the jerks at BOA on me and then consider the issue resolved. Here are the 3questions CREDO refused to get answers from BOA for:

1) Merchant Identity: I really do want to know who the Merchant was, whose
problem was so bad that my credit card had to be re-issued w/o my knowledge
or consent. Was anyone at BOA supposed to call me or let me know?

2) Money Havesting: Since we talked, I learned that there is actually a name
for what BOA did: Money Harvesting. I would like to see the actual
response from BOA where it explains in detail how retaining $2.77 of a
$400.00 cash advance balance at 19.9% interest after a $6,000 payment was
made, is correct in their definition. Since BOA has the same rights as a
person now, it should be easy to hold them to account.

3) Debtor Penalty(s) for Partial Payments of LARGE Balances: You know what?
I really do want to know what our current banking regulations allow BOA (and
other banks) to do to large balance debtors who make partial payments and
then walk away. Since CREDO (you personally?) was involved in the
development of the failed Credit Card Accountability, Responsibility and
Disclosure Act, maybe CREDO can just answer that question instead of BOA
having to admit what it's practices actually are.

These questions were never answered by CREDO. I repeatedly told them that I would NOT talk to their subcontractor, Bank of America. CREDO did not listen.

mary johnson

10/26/11

These group are communist and liars I treid to get these idiots to expalin my overflated bills .by the way watch out they tact on every dime to your bill even if it is not your calls.they suck hard and sick and tired of there billing me to death ..........take your horrible phones and chunk it in the toiltet for they truly are the worst commie group ever .........screw you communist ..it never worked in Germany Russia or any other country ...........get the hell out of my life dickeheads here is your phones they truly can hear out of it anyway.

Christina M

10/18/11

I have had Credo for about three months. When buying the phone, the salesperson told me it was unlimited calls and promised me a monthly bill of $29 for the first year; thereafter, it would go up to $39. As a disabled, senior I thought this would save me some of my social security money and disconnected my AT&T telephone. Later I discovered that the "unlimited calls" are not put into effect until after 9:00 p.m. and had to pay an additional $5.00 to begin unlimited at 7:00 p.m.

I was out of the country on vacation for over 10 days September through October and left my telephone at home. My most recent bill charged more than the previous month and was close to $50.00. I discovered that Credo charges for all incoming minutes even though the callers are paying for the call and every time I check my voicemail my minutes are being deducted. I was also charged for web charges and never checked the web as I have my computer at home. Lastly, I discovered that an urgent message was not delivered to the party until three hours later which caused me some embarrasment. I called Credo to have my telephone disconnected and to send them back their phone and they told me I would have to pay $160. I plan on going to the SF Office to speak with someone. I am totally frustrated with CREDO!

Jay E

9/13/11

I have been a CREDO mobile customer for years now. Service-terrible, Support-terrible, they do not even have a 24 hour support line and NO physical locations to take a phone when having problems. I will absolutely NOT renew my current contract. If you like supporting progressive causes, save MONEY with a different mobile company and then DONATE that money to causes that you support. You will experience much less frustration AND more money will support the causes that you do. Bottom line. AVOID CREDO at all costs are remember this when your phone stops working after hours and repeatedly....

Jacklyn	7/9/11
Youre on top of the game. Thanks for sahnrig.

Jonay	7/11/11
A munite saved is a minute earned, and this saved hours!

Donna	7/17/11
I have had lots of frustration with credo. Their customer service is great but the coverage and the phone that they gave me (sanyo zio) are unacceptable. I have not had any luck in getting resolution by writing letters to customer service. Next step is to send a letter to the corporate office.

Nick

7/28/11

Corporate office FAIL!
On August 31, 2010 I spoke with Cynthia & Yvonne to arrange to have my address removed from your database (given as profile info for online activism only).
And yesterday I got another mailing.
I do NOT appreciate that you cannot separate your business from your activists.
This is less than ethical if you do not provide a means to notify an activist how their information will be used... and you do not provide a means to opt-out from receiving snail-mail.
You're under a microscope... and you FAIL!
Have one of them return my call so that I can give your incompetent system another chance.

Warren Greenberg (Baltimore, MD)

5/12/11

I have been suffering for over 3 months using a Sanyo Zio "Smart"phone that is neither smart, nor fully functional as a phone. I have tried valiantly (& patiently) to get a replacement phone, but Credo Mobile's Customer Support group has stonewalled me at every turn. I will attempt tp contact the corporate office of Credo Mobile to see if I can get any satisfaction. I have had terrible service since I have been using Credo Mobile, and the Customer Support group is not interested in helping me resolve my issues. ~Warren Greenberg (Baltimore, MD)

Henry Hatt

5/2/11

Hi Credo!, my name is Henry and I am 11 years old, about to turn 12 in May. For the past few years I have been wanting a phone just like all of my friends. When I wrote my birthday list this year the first thing on the list was a Samsung Transform on a Credo Family plan because my dad has a Credo phone. The phone I really want is an Android/Smartphone Phone and my brother likes the LG Optimus S. My parents were okay with it at first until my mom said that we had to wait until Christmas this year. I would like it if you had more Android/Smartphones. I would greatlly appreciate if you would write a letter back to 2224 GreenBrook PKWY, Weddinton, North Carolina 28104.