294 Reviews For Cracker Barrel Headquarters & Corporate Office

angry wife

The only thing worse than eating at cracker barrel is being an employee and trying to get paid. I think your customer service skills need improvement and so does your management skills. My husband worked there for over 41 hours spanning over a period of 4 weeks and he has not received one single paycheck

Have to send my food back too often

We have a location at which we eat once a week. I find that we don't ever seem to leave any more without having to send something back to the kitchen to have it meet our expectations. i.e. food temp, portion size, degree of doneness. We like the flavor of the food, but they really need to reduce their prices while they re-educate their cook and wait staff on the meaning of customer service. I am like so many other diners. We don't go out because I don't know how to cook. I just want a relaxing, hassle-free experience, without having to be an unpaid supervisor. That is a rare occurrence at CB anymore.

Still the greatest

We ate at Cracker Barrel at Exit 215 I-95 in Titusville, FL, February 23, 2013, the night before the Daytona 500. It was packed, and we thought that we would have an hour wait. Within 15 minutes we were seated and within 3 minutes greeted by our server Beth. Our food arrived quickly. Beth was the best, attentive but not intrusive. Great thanks to Beth and the manager of this very well-run restaurant!

Unfortunately Cracker Barrel seems to be on the defensive since Sadar Biglari started putting on the pressure. I have become disappointed with the chain. I live near the headquarters and am hearing of several long term employees bring fired and being replaced by lower paid employees. CB used to have great food, great employees and was a good investment. However, I don't see anything but trouble ahead for this once great restaurant.


Our family frequents the Shelbyville In location of Cracker Barrel regularly...at our last visit there were computer issues going on and the staff was A+ in trying to take care of the customers ! I believe it is very important to let folks know when they are doing a great job !

Our stand by

Love Cracker Barrel, it's our hockey family standby. Had breakfast today in Nashville store 26 and was served by Kay. She directed me to the Grandma's breakfast that wasn't in the menu and was just what I was Looking for. Great job Kay!

The wife and I are both retired senior citizens and travel around the United States. We have enjoyed eating at Cracker Barrel Restaurants all over the nation, until recently. For years we knew that we would receive fine food and great service. Unfortunately that is no longer the case, if just one location was a problem we would not even bother to write this review. Compared to what we have gotten in previous years to what is handed out today leaves a lot to be desired. Personally we have always thought your items were somewhat pricey, but willing to pay because of the great food and even greater service. That is not today's scenario. The food is coming out under cooked and barely warm. The butter that is brought to the table is frozen so hard that you could knock a Georgia mule down with it, Really not very conducive for spreading on a biscuit that is just about room temperature. We do not know what is happening within your organization, but would suggest a nation pep talk while you still have a platform to talk from. Good food and good service made Cracker Barrel famous, poor food and poor service will close your doors forever.

Fallen in Love

Your restaurants are so unique in the world today - I really value your menu/country retail store/books on tape/customer service/fireplace/down home atmosphere. A Great Package! We all live in the real world and all national restaurant chains have some issues - but Cracker Barrel stands out toward the top in my brain - and I do not hesitate to stop time and time again!!!! Especially when I'm traveling. Thanks!

land for sale

I have been to several of your locations and feel that I have a location in Canton,Ma. for you to review. It is 1/2 mile off the interstate rte 95 with a high traffice volume . The building is 32,000 sq ft and sprinklered. It has had a varied life and once was a grocery store.


why is it they can not get the food out on the tables hot... it is a good place to eat but the food needs to be hot, the place is off of pine forest in pensacola florida

Testing at the Murfreesboro Loc

My service from Jennifer was excellent. My guest ordered the BBQ plate. They no longer serve BBQ at this location. She then decieded to have steak & biscuits. They no longer serve steak & biscuit at this location. They also no longer serve meatloaf sandwich or beefstew. I am a regular customer at this location. We were told that they were doing a test at this location only. Please don't take these items off the menu. If you wanted to change something, serve the Sunday Chicken on another day during week. Maybe Wednesday afternoon for lunch and dinner. Sometimes change is good and sometimes it's best to leave it alone.

Name and Address: Cracker Barrel Old Country Store 1209 North Litchfield Road Goodyear, AZ 85338-1249 (623) 856-5161 Additional Comment: I want to first say that I am Very dissapointed with your staff in the shop. I tried to purchase 2 stuffed snakes (toy's). They were in the 50% off clearance basket....no price. Another lady had one with a price of $15.00 on it, she purchased hers 10 minutes before mine. When I got to the register the man said he could not do anything about the price because it did not have a sku#. So I aked if he could get me a price and that the other lady just bought one? He left the register and needless to say there was a huge line forming. He came back to tell me that I could not purchase them because he could not get a price??? He said his manager was too busy wrapping christmas gifts to get a price for me? What the heck? Bad Bad Bad customer service. So basically he is lazy and lost business for your company, and made a bad name. I was ready and willing to pay $7.50 which was 1/2 of $15.00. Isn't selling merchandise what the point is? Take my word for the price or ask the other girl who just sold it to another woman to check her register tape for the proper numbers? She said she can't do that...seems like laziness to me and I am very mad and upset...I want those snakes. I will be contacting your corporate office. I would appreciate and expect an e-mail back from someone with authority who can remedy this situation and not insult my intelligence. He also forgot to bag another of my items, and then forgot to give me a receipt! thank you for your prompt response

Blessed to have had my server

My husband and I had stopped in to the Franklin Kentucky Cracker Barrel after driving back from Florida. Our server Lacey was a blessing to have. She kept our drinks filled, food service was great, was there our every need; checking back constantly, she made my husband smile on his birthday. She is the best server we have had at a Cracker Barrel anywhere from Florida to Texas. We will always remember her smiling face and cute dimple for our great trip to the Cracker Barrel there in Kentucky.


I'm shocked and appalled to find out that Cracker Barrel is open on pretty much all major holidays! Employees deserve to be with their families too! This is absolutely ridiculous, and I refuse to support it. Will not be eating or purchasing from there again.

We were on our way up to Ohio, and stopped at your stores twice (sorry now that I didn't note the locations). The first time, I was very disappointed in the vegetable soup I ordered -- it was served cool; although it was supposed to be a "bowl", the portion was awfully small, and not too many veggies in it. That time, we didn't complain. We stopped again on our way south from Ohio at another CB store and since the weather was again rather chilly, I ordered the beef stew. It certainly resembled the veg soup I had at the previous store with a few pieces of beef thrown in. The hamburger my husband ordered was dry and overcooked and tasteless. We complained to the server, but no positive action was taken. After that, we didn't stop at CB again, and probably won't in the future.

Good servers, good food, tempature could be warmer coming out of kitchen, Best food around , Monroe, Mi, My request is more beef choices or make chicken and sliders have more chicken in them, i can't eat pork anymore, or porkless meatloaf dinner, Thanks for the nice vegie choices on the menu, some times thats all i order is three vegie or four because of my diet, Diabetic and no pork, thanks

I just returned home after visiting my daughter in Fernandina Beach, FL. We went to dinner at the Cracker Barrel in N Jacksonville (store 589). My husband ordered chicken fried chicken with mashed potatoes as one of his sides, there were two large (undescribable) black clumps in his potatoes, when we were finally able to get the attention of an associate they said let me get the manager. Well after waiting for about 5 minutes for the manager who never showed up to our table, I told my husband to lets go pay, expecting the cashier to ask how was everything, but was never asked. So I mentioned that they don't even ask how everything was, she finally asked if we would like to see a manager, I explained to her that we sat at our table waiting and he never came. I told her not to worry that I would be contacting the corporate office. This was the worst service and as mentioned by another complaint the quality and quanity really sucked!!!

The Cracker Barrel in Merrillville Indiana had a male server with a beard at least 5 inches long. Gross! That thing should have had a net on it. It really was disgusting.

Batesville mississippi cracker barrel - rather Garbage Barrel - one of the worst experiences of my life !!! Service ok - some order tickets got thrown away - took almost an hour and a half to get served !! How do i know the tickets got thrown away - one of the servers told me - he did the best he could - mass confusion - several customers got up and walked away leaving bad comments on the way out !!! Must have new manager because he was totally lost - had no idea what he was doing - i have owned and operated retail grocery stores myself and i have seen confusion before but nothing like this ! One customer i know - her name is Pam Pellar - got up and left her table for a minute and her table was cleared and her glasses were missing - she asked the manager where her eye glasses were and he told her they were broken and he threw them in the garbage !! This manager has a name tag on that says manager - just because a name tag says manager on it does not mean he can manage- I can put air line pilot on my name tag but that does not mean i can fly a plane!!!! Good luck on the closing of this store !!!!!

Live in Pensacola the Cracker Barrel here is wonderful. Went on vacation and stopped at store #326 very disappointed. Soup was cold the waitress heated for me, and then my partners Turkey and Dressing was cold. Out of cornbread. I love Cracker Barrels Rueban sandwich but never again at this store. It was toasted not grilled, and the bread was so hard it was hard to eat. Its a shame with the economy like it is and people wants a decent meal. Time for some retraining.

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