Cox Communications, Inc Corporate Office & Headquarters

I moved to Greenwood AR from Chicago IL. and my room mate picked up Cox for our TV/Internet. I am a game rater so solid internet is a must for me to be able to tell if the server is lagging or crashing. Since we moved here we have called Cox over 8 times about internet dropping connection. Each time the show up I have to deal with them saying "It might be the splitter" and even though i tell them it has been changed they change it again and say "that should fix it" and leave before testing the line. As normal the Internet crashes and drops every 5-20 mins. This has repeated itself about 8 times so far. Then they claim "The issue is the old lines, so we need the Building owner to sign off on installing new lines". After we went through this and got it signed off , they canceled 12 times and each time they called 2-4 hours after they were to be there. Maybe I should send them a bill for my time they seem to think they can keep screwing with. They do not offer customer service and have done little to help this issue. I have always hated dish but I would rather give them the money then deal with Cox even 1 more day!

I was behind on my COX bill the past two months. Comes with the financial territory being a 100% disabled veteran with four overseas tours in recent years. Instead of notifying me how I am late on my Cox bill, they instead send me an 8x11 sheet of paper, NOT inside an envelope, stamped by a postal meter, featuring ALL my personal information, telling me I owe two months of overdue payments of $306. This is how Cox does things in Rhode Island. They are located on 9 J.P. Murphy Highway in West Warwick, RI. Would you like this to happen to you? Guess who is getting a Dish next week...This is what happens when there are MONOPOLIES in the country. Based on everything I read above, DO NOT BUY COX. Pay LESS for a DISH and suck up the times when it blinks in and out from bad weather.

I have been fighting with Cox for over 1 year now to fix my billing. They quoted me $88 plus tax for my bundle. I have been charged $118 a month so far. I ordered what the package quoted but apparently the customer service rep misquoted me and now they want me to eat the extra amount on the bill. I have an ongoing case with them with the help of the FCC. Cox sent me a letter today with lies, and more lies that they had sent in response to the FCC claim that I have submitted. The funny thing about all their lies is that they (Cox)have communicated with me by email for several weeks which makes it in writing bold as can be, nothing matches up with what Judith Gunn from Cox there in Atlanta has told FCC. lol. Well I sent the hard copies of the emails to FCC today and called Cox to let them know they are soon to look like fools. If you are going to lie, then carry on with the exact lie. Other wise you look wrong and I am right. Thank you for the worst cable service experience I have ever had. Keep up the good work and no one will want your service.

Got my plan changed talked to a manger I got sure no problem the got charged a 160 they didn't tell me about.then after all that they cut off my cable manger said it wasn't nothing she could do just disconnect your service she said.When I get my new house don't think Cox cable will be going with me

dear COX, I live in Freeport Fla. My cable has gone out twice in the week, today was the second time. Lighting strike was to blame on both occasions, I called the local office the second it happened as at was the same thing that happened last week. I was given the run around, just like last week. Ask to speak to a supervisor, guess what, they could not seem to find one. I wonder if you have any, and if you do they are way over paid! getting no where I asked for your corporate phone #, it took a while but I finally got it. Now, the good side of this letter. I reached your office in Atlanta and talked to a wonderful person named Sarha, this women should get a huge raise!!!, she was nice and got right to the problem, she said that my cable would be on today and it is!!! I was on the verge of getting new service, but not now. thank you Sarha, nick P S I want to know if this gets looked at by anyone, and if Sarha is informed of its contents.

I GIVE YOU NO STARS FOR YOUR SERVICE. MY PHONE SERVICE HAS BEEN OUT FOR FOUR DAYS AND SINCE YOU DO NOT OFFER SERVICE ON THE WEEKEND WE ARE COMPLETELY FRUSTRATED. AFTER ABOUT 30 YEARS OF USING COX WILL NOW HAVE TO TRY ANOTHER PHONE SERVICE.

I have been a subscriber for over 6 years ( since I moved to this state) and I can't believe that I now have to leave Cox. They made two major mistakes on my account and now I am paying $30. a month more. I called and they admitted that they did make the mistakes, but would have to go to corporate office to see if they could change it back. Well, I get a call back after 4 days and they say that the best they could do, is offer me something that I would be paying $20. more a month. Wait, you made the mistake and I have to suffer? This stinks! If you make a mistake and admit to it, then you should rectify it and make things right. I am sorry to say that one of the Supervisors, "Anna", told me that I was frustrating her. What! Me frustrating her, come on now, I am paying your salary and if you can't understand what we are going through, then get out of the job! I really loved Cox, but they are going to go out of business if they treat their customers like a piece of used paper.

Dear Cox, Well you are all wrong the only 5 things damaged in the house were my 3 tv's and your modem and DVR, nothing else was hit. No Electrical, No Fuses, No loss of Power. This is your fault and your fault alone. Plus a month ago ordered new service addition and had my son take a day off work to meet technician and Cox cancelled on me 2 hours prior to the scheduled time of arrival and then had to reschedule and take another day off work to which the technician was over an hour late to that appointment. Also the name on my account has not been with me for over 3 years and i am now married with a family and Cox will not remove the primary account holders name into my name THE HOME OWNER. Also, I have been associated with this account and in 2009 my social was cross referenced on this account and I paid a past due balance from 2005 that Cox is still showing open under my name and i can't get it removed either. I am not through with this and will continue to pursue this all the way to the top at Corporate and also have a friend with the local news that I am getting to come interview me concerning local business. I too have written an editorial for the newspaper and this weekend will be making a sign listing everything Cox has done to my family over the past month and i am going to take a picture of it setting next to the broken TV's so i can send it over Facebook. These few things are just the beginning and I will continue until I feel personally satisfied. I know Cox will not help the little people unless it benefits them or they can get some publicity, but I will get satisfaction for myself and my family and for every little guy out there that big corporation has pushed around and denied. I still find it hard to believe that a company would be willing to give up so much revenue over the years to come to avoid helping someone in their time of need. Shows the true side of Cox and the stupidity of Corporate America and why this country is falling to its knees. I will continue my efforts to inform as many people as I can of your actions and to get as many people to stop service with Cox. Thank You for time and I look forward to continuing my crusade to bring down the uncaring giant known as Cox. Pissed and Determined, Donald Cleavenger ******************************************************************** Dear Mr. Cleavenger: After speaking with Mr. Foster, to whom you have also spoken to, there is nothing we can do about the replacement of the TVs. We apologize for the inconvenience this may cause. Thank you. Clay Cox Communications Online Technical Support Team ******************************************************************** Subject: General Questions Detail: Customer Support First Name: Donald Last Name: Cleavenger City: Elkins State: AR ZipCode: 72727 Just another form I can use to complain about for the total disregard to customer service provided by Cox. Lightning struck a Cox box at the end of my street on Thursday July 26th, 2012 and cable was out for a few hours while Cox crews repaired the Cox Service. When lightning hit, it fried my modem, DVR, and 3 tv's in my house. We never lost power, never blew a breaker, no lights ever flickered, and nothing else in the house was damaged except for 5 things all hooked up to Cox Cable. I filed a property damage claim and it was declined. I am now out of pocket over $1000.00 to replace equipment damaged through Cox. Cox has since then decided that $1000.00 to help a preferred customer of over 20 years is not important enough in their big corporate world, where I am just a little fish. So instead of covering the expense of replacing the tv's (approximately $1000.00) and myself paying $36,000-$45,000.00 to Cox over the next 20-40 years of my life, I am now forced to look for alternate TV service through a dish company and will eventually have to cancel my cable. I was shocked and amazed that Cox made the choice to lose a customer of over 20 years that is paying $150.00 p/month for service over the cost of 3 blown tv's. I wasn't even asking for the amount actually paid for the tv's, just the amount to replace them with the cheapest tv's i could find at Walmart to make my family happy. Instead the $150.00 p/month for the rest of my life will now go to another provider and business 101 tells me no matter how big you are, that is bad business. I have driven to the Cox Office and Called Customer Service more times than I wish to have over the past 7 days, and i am done........ Very angry Soon-to-be Ex-Customer, Donald L. Cleavenger Elkins, AR. 72727

Cox Cable was working on the pole with a boom bucket. While lowering the boom, they smashed my mailbox. They never contacted me but my neighbor saw this. In addition to this dishonesty, which I am sure they will say they did not know this happened, they left their PVC trash they cut from the pole laying around on the ground not to mention their cigarette butts. I had just blown down the area which was immaculate so no confusing whose butts they were. This is totally unprofessional and criminal in my mind. Trying to correct this matter is taking an act of God. I also am not happy with the "outside" contractors that are representing Cox. Most of them tell me they use Direct and don't like Cox. That is comforting. Some are sagging their pants, hats on sideways, no ID, plain looking truck and I am to let them in my house. Then come to find out they have all my personal info on their little phone which gives them access to the function of my TV at any given time. This also is not very comforting should one of them decide they just don't like you.

I moved from Florida to Louisiana the first of July and Cox communications was recommended as my internet and cable provider. I had service installed on the 1st and have had nothing but problems wth my internet since. I have had to reset my router as much as 6x a day. I have Cox on speed dial and when I asked to speak to a person of authority you would think I was trying to contact the president of the united states. I have been told to unplug my router so many times, I have changed my IP address so many times, service techs have come too my home to diagnose the problem with no satisfaction, not to mention the times I have had to miss work or rearrange my work schedule. I am at the end of my rope, I have had to basically do the trouble shooting from my home and pay my bill, for what????

I am also going through the "you were on a promotional plan that ended" bull, except I have everything bundled in one,(phone,tv internet, and hd DVR boxes) my bill was around 120$ a month for one DVR box.. I added another for new tenant and it went up to 165 ish a month... Three months later my bill went up to $210..... An all they could say was my free DVR ended... Which is bull I was told I had a price lock when I acquired cox in June of 2011.... An all of a sudden they jack it up an expect me to jus accept there line of bull an pay????; what can I do to get out of contract an not have to pay early termination fee???

My GF has been living in the same apartment for 9 years. We have been together for 2 years. Since before we got together she has been having nothing but problems with her Cox HSI. Last year Cox Communications was given written authorization to run new cable lines from the DEMARC to the two jack in her apartment, which they have done. Her HSI still does not work worth a damn. This afternoon we had a Cox tech come out. He ran a few tests, said there was very little noise on the line. Came inside the apartment and said if the cable connections are as much as even a quarter turn lose it could cause internet problems. Not the problem. He then says that because this is an apartment the entire complex is considered a SINGLE NODE on the Cox network. This single node carries 8 data streams and that the modem we have, a Motorola Surfboard DOCSIS 2.0 modem only support a single data stream which appears to be over saturated with costumers. This modem was purchased from Cox 2 years ago and according to the Cox support site which lists the cable modems they support, this modem is still listed as a supported modem. He proceeds to hookup a new Motorola Surfboard modem as a test to see if it corrects the problems. This new modem did increase the speed to a somewhat useable level. He tells me the new modem will be $79.95 and billed to the account and if we don't want it to return it to the local Cox store. Correct me if I'm wrong on the following: 1. We pay for HSI and are using a cable modem purchased from Cox. 2. Our cable modem is listed by Cox as still being supported. 3. Cox is unable to provide the level of service that we are paying for because THEY have over saturated the data stream that OUR modem connects too. 4. Cox is now saying WE must purchase a new modem in order to obtain the level of service that we are paying for as a result of #3. Doesn't this sound like complete BULLSHIT?

I am so upset right now I don't know what I am going to do but I am going to do something. I signed up for cox internet and I was paying 24.00 and change for internet services in Woonsocket Rhode Island now it is up to $57.98 a month. I called them and they said I got the first month free. No I did not get the first month free. I have been paying since day one. They all so said I side up on a promotion no I did not I asked how much is internet services and they said $24.00 and change. Then my internet services started acting up so they talked me in to getting a service for a one time fee of 5.00 and change so that if I had any trouble with my internet service they would come out and fix it. I honestly believe that they were be hind it messing up when I called because as soon as I said okay I want the 5.00 service the problem stopped. I just paid my internet bill and here it comes $57.98 every month now for my internet service. I called them they said oh you signed on for a per motion no I did not. I feel like they over charged me, I feel now like they upped my service with out warning. I have every receipt that I paid and I know where I have paid every month and I am going to take this all the way to where ever I need to. This is not right and I know I am not the only one to have this problem there are others. I am going to email Dateline and every other news channel and I am going to make this my summer mission to find other people who have experienced this same problem. I am going to expose Cox Cable fraud to the public. Freedom of speech I am going to use it and if you want to sue me go ahead because when I get done I will be the one sewing. People are having a hard enough time out here in the world with out utility company's ripping them off in the process.

I was thinking of changing over to Cox cable, but now that won't happen. My neighbors had Cox installed after moving back from TN when Cox installed their cable they ran a cable from the little green box across the ground from my other neighbors yard across their driveway, acorss my drive way and just laid the cable on top of the ground up to my neighbors house. 90 days later they still have not come out to bury the cable in the ground but today they came out and put DUCT tape across the cable on my neighbors driveway and across my driveway. I talked to my neighbor and she said she has been calling about the cable, and finally yesterday they told her the original order had not been submitted for the cable to be buried. I have been patient long enough but when I pulled up to my house yesterday and saw the DUCT tape across my drive I blew a gasket. Would any of the officers of this corporation allow this to happen to their house or a friends house, I think not. This is the lack of respect for property and not a way to do business. I will tell all my family and friends not to use Cox but use another source for cable due to the way that Cox Cable in Pensacola, FL does business. I am sure that the corporate execuitives will not read this, and it doesn't really matter to them. Oh well, thanks Cox Cable of Pensacola, FL for helping me not choose you for my cable provider.

Cox Cable lies, deceives, falsifies promotional offers, prevaricates and misrepresents its offers of service. In October of 2011, Cox offered the promotion of high-speed internet service for $14.99 per month for six months, with $24.99 per month thereafter. Of course, I was forced to pay $43.23 per month for the first three months for service and installation of the modem; the fourth month the bill was actually $14.99; the fifth month $18.99 and the sixth month $28.99. When I emailed their billing department, I was told “there was a price increase.” When I visited their office in the Uptown area of San Diego and spoke with a representative on May 30, 2012, I was informed “there was a price increase, and no matter what your order said about $24.99, that is not being honored.” When I told them that Cox knew at the time I ordered Internet service that there would be a price increase in the near future (because corporations plan months in advance for price increases), I was told “No, Cox had no idea at the time of the promotion that there would be a price increase.” When I asked if Cox could make any accommodations for my age (66) or if there were any current promotions, I was told there is nothing available other than what the current statement says. Cox repeatedly lies about offers and services and pricing, but Cox is in fact “the only game in town in my area” other than AT&T which is a clone of the same false business practices. I will adamantly urge other customers who have been “shafted” by Cox Cable to join a class action lawsuit and I personally don’t care if it takes years and years. I demand honesty out of my service providers and Cox will answer for what it has been doing for years. There is absolutely no doubt that all of its huge profits have been the result of misrepresenting offers to consumers. We will demand that all planned increases in pricing be released to the public at least 60 days before same and that Cox no longer use the smallest font available when making multiple exceptions to the promotional literature it is presenting to the public.

COX Trio, Whole Home DVR system should never have been released to the public. From a consumer standpoint, it all too often seems that the desire for immediate company profit clouds decision making in favor of making customers beta testers for its products to wit, the COX Trio DVR system; an epic example. To say this product was not ready for consumer roll-out is a gross understatement. In October, 2011, as a new customer to COX Communications, I ordered the highly touted Trio system. The comments of the installing technician warning of the “glitches” in the system were, to say the least, accurate. After experiencing “pixelating” video, sound problems, video freeze and the need to frequently reboot the system; I had the system removed in favor of two conventional DVR. Upon experiencing difficulties with one of the standard DVR, it was suggested I try the Trio again since it wasn't buggie anymore. A week after re-instalion, COX decided to serve up a “steak” size software upgrade this last Thursday. It is now Saturday evening and I, along with 30,000 close friends, am without service due to the Trio choking to death on the large software steak. This cure killed the patient. Really COX? Really?! But what am I complaining about; after all I WAS offered a $5.00 credit…. Still without service and more than somewhat frustrated, irate, and insulted.

have had cox for 15 years. average month $200, do the math. bought a new home and changed service from one to another, cox sent a installer over that was contracted out by them. this person was at my house 4 hours. its a new build. after hour 4 found this person looking threw all my wifes stuff in master bathroom. when asked loudly what he was doing was told that he was looking for a security box for the alarm. funny l should this person the security box 2 hours prior in the closet in another room. well after this bathroom scene and this person stuttering his words he than told me he couldnt finish the install. that one tv down stairs wouldnt work. just one. well right after asking why in the bathroom he left my house saying he would return next day for finish of install. should take 30 minutes our less. funny already huh. well after leaving l went to bathroom to look around and found he was in my wifes jewerly box and stole some items from it. of course when l went to call 911 our cox l found that the home phone didnt work, like he said it did, l checked the internet to call from cell and no internet, and of corse no tvs working at all. nothing this person said worked actually worked. he stole from me and ran out leaving his tools and wiring. well when l finally got cox cable on the phone at 8pm at night l was amazingly told that the department l need is closed till monday. monday turned into you have to make a case via email on our website. this site states they will call you in 24 hours no later. well 96 hours later l had to call them and email a couple more times. cox advised me to file a police report and would invetigate on there own. they sent over a different installer and this person had the house up and running in less than 30minutes. at this point it has been a little over a week and havent heard a thing. no sorry email for what happend. even with the install l havent gotten a sorry. l have spent around $35,000 dollars in my time with cox 15 years and this is what l get. no sorry and a conartist lier installer who comes to my home to steal from me. l also have to email them. they wont give me a phone to call and when a person does email me they dont even leave there full name so l know who l am taking with, its michelle u. when you call cox office they tell me know one there works with that name. so worned people. cox with rip you off for servicem trust me, they will send con artsit people to your home to work on your house that doesnt even worl for them, they contract these people out. and than after all goes to hell for you wont even care about what customer service really is. go direct tv and verison for internet and phone. trust me l did. l pay about $75.00 less a month for the exact same that l had. got even more channels actually. oh oh last but not least. after all this they still even charged me for install and disconnect. when l called to make change l was told they were doing it free of charge than charged me $50.00. and when the first install left after stealing from me the second dint get there till 5 days later, they didnt even dedct that from my bill. cox sucks!!!!!!! have no clue what customer service is.

dear sirs ,,ive been trying to get internet hooked up at my house ,,,i spent over an hour with a nice instant chat person and we seemed to get it worked out ,,,then i get home to two emails,,,,one telling me my order has been canceled and one asking me why my i canceled my order ,,,,ive called the new orleans #'s and have sort of been given the run around ,,im polite ,they seem to treat me as if ive done something wrong or im not intelligent or some such attitude,,,now ,,,ive got to spend more of my time trying to figure out what mistakes where made at cox ,,,so i can get the internet hooked up,,,,,i really have spent enough time with this and im unsatisfied with the way ive been treated and i think there are some truly lazy people working for you in new orleans ,,they are not polite ,now they are telling me i have to come in to a cox office to get internet service ,,,i cant take a day off work to do this and its because of a mistake they made in taking my order ,so thanx for wasting my time,,,sincerly,thomas ashburn,,,,,,504-715-4743

Last Thursday I bundled all of my service with COX and on 5/14 I had a Trouble Call set up for between 1-3. I called a few minutes after three to make sure the tech had the appointment and was told the Tech had called a number that I was not at (When making the appointment I verified that my cell number be the primary number to contact) I told the agent I had been waiting since 1pm and that I had not had reliable cable internet and phone service ever since it was installed because of the signal and it was important they make come out to install the booster to improve my signal. I was called back by a representative and said a dispatch supervisor put my work order in as a "must do" and the tech would be coming out today but could not give me an ETA. I called an hour later and was told again that the work order was a must do and that the technician would be out today. It is not 7pm and all the departments are closed except for technical support. I have ask to speak to a supervisor and they say one is not available and they can call me within 72hrs. Now I have to wait until tomorrow to call back speak with a supervisor and deal with this issue again. It seems that when cox receives your business they don't give a care if it works or not, If anyone knows a corporate number I could call? I just moved all of my service to them paid for a wireless router and now they are charging me for a booster they will not credit me at all for the days my services have been out and I am not sure what I can do

First off I want to say I have never felt so upset with customer service and in-valued as a customer in my life!!! A cox representative knocked on my door to give me an option of upgrading my service by adding cable. He was very informative about the service, he told me it would be a free install, no contract service in HD for 29.99 a month extra. Once I agreed to this, he told me my device (cable box) would be arriving via fed ex, Monday May 14th 2012 between the hours of 7am and 7pm. I called around 3 pm to check on the status. I was told something must have happened or went wrong because it was not sent out. I was very upset as I had taken off work to receive the device. A day of work for me costs me $150.00. The lady I spoke to was writing a claim to go to a supervisor, and that supervisor was to call me back. The supervisor who calls himself Joe, called me back at 6:30 pm 3 1/2 hours later, I explained to him that I pay on time or I keep a negative balance on my account, I keep my promise as a customer to COX to pay my bill, and COX promises me that my device will arrive today between 7am and 7pm and can not keep their promise to me. I explained I missed a day of work and can not miss another day. I told Joe how I feel as a customer I do not feel valued. I explained to him that COX promised me a service and has failed to follow through, therefor this is a service failure, and that I wanted this fixed. I explained that the rep who knocked on my door did not even give me an option to either pick this up or have this shipped to me. I found out today that I had that option. After the fact. Joe told me that I could find the nearest COX location and within 20 minutes (because they close at 7 pm) I could pick it up myself, that this is the only solution to the issue. How is a company running on these ethics?! its absolutely absurd! I told Joe that he is pretty much telling me that in order to fix a service failure on COX'S behalf, I would have to use my own time own gas money to drive and pick up the box, there for fixing the mistake myself. Or I can wait till the delayed device comes in, which would be tomorrow, however since I work while the apt office is open and do not arrive home till after they close, I would actually have to be delayed yet another day till Wednesday! Joe was very rude. When I asked to speak to his supervisor or someone else who could help me, he flat out told me his supervisor does not take calls from customers, and will not make out going calls to customers! This is absolutely unethical. Is this really the policy of COX? I told Joe he is giving me one option and that is for me to fix your mistake. He never gave me the option of a discount or the first month off due to this mistake, he never once said that he was sorry for the service failure, he just kept on saying I understand how you feel. I do not care if you understand my feelings, I want this issue to be rectified! After Joe told me I could not speak to anyone other than him because he was the floor supervisor He called me "Sir" this is NOT OK. The whole situation is NOT OK. As a customer i have been treated poorly. I will be sure to cancel the additional "services" that COX failed to deliver as promised. I will also be sure to write a blog and let my friends family and community how I was treated. I will forward this on to corporate as well as the better business bureau. Signed, A VERY dissatisfied customer.