Continental Airlines Corporate Office | Headquarters Contact Phone Number & Address

Julie

3/28/12

Continental was a great airline until the United Airlines merger. United has been on my no-fly list for two decades, ever since as a college student I was stranded in Denver because of a late flight leaving LAX; the connection to Lincoln, NE, was actually still at the gate but the door had been closed. The gate agents basically said, too bad, so sad, and suggested I just spend the night on the floor of the airport. I cringed when I read of the CO/UAL merger and in my experience (I have been a Continental Elite member for 14 years and fly tens of thousands of miles a year with them) the flights have gone WAY downhill since the merger. What a disappointment.

rima reitblat	3/19/12
after 40 min on hold requested informatiopn was not provided and i was disconnected Customer service DID not respond WORST SERVICE EVER

Leeana

3/5/12

I rescheduled a flight back in October. I paid the 150 change fee but was never credited the difference in fare (the new flight was less than the old). I have attempted to obtain my credit and am told I will receive it in 3 to 10 days. It is MARCH and despite several attempts I have not received it. Today I placed 15 phone calls and each time, including calls to the "corporate" office I am transferred to "agent cue" only to be hug up on!!!! I have tried navigating online and asked Alex but these systems cannot handle what I need. It has been 5 months and I have traveled twice without the ability to use my credit. I need assistance!!! I have to fly for business and am the CEO of the company. We are officially placing Continental/United on the DO NOT FLY list.

Brian Hrdlicka

3/5/12

What is happening to our american companies. You try to book a reservation for a flight and you can't get the help you need by calling their customer service. Not only did I wait on hold for over 50 minutes, my 1 hour 50 minute call to a calling company in India still did not resolve my issue. Not only could she not understand what I wanted, I could not understand her when she responded. Trying to use a existing ticket, they are more than happy to take your money for your fare but when it comes to helping you with problems, you either wait on hold, get someone who can't help you.... Great job! No wonder airlines are losing money. As a once loyal customer I look to take my business elsewhere from this point forward. Your charges are ridiculous, your service is terrible and really calling centers in India????? Really.... at least make certain they can communicate.

One more customer lost!

richard chinnici

2/27/12

i have over 300,000 miles and a continental credit card; i have this many miles because i use this airline alot and the credit card as well; but the real reason that i have so many miles still is because every time i try and use them they tell me oh sorry seats are blacked out for that flight.then they insult me by telling me about all the factors that come into play; it is every reason that you can think of so they can cover all their bases. well they just lost this dedicated customer and his whole family plus everyone else i can tell around the country about my experience with this airline.

Michael

2/7/12

I was able to get my flight partially refunded as well as 150.00 credit each ticket because of the problems I had with delay. Call this number 1-800-932-2732 and ask to speak with the Senior VP of customer experiance Anne Seally. Her management team will work with you so it does not go to the next level. I now have the 300.00 in credit and will auction it off on ebay as I will never ever ever fly this airline again. They said plane was fixed sent us up in the air to realize it was not fixed. Resulting in a 12 hour delay and a bus that broke down as well.

Janet S.

1/31/12

I have asthma that is triggered by allergies to animals. This is definitely not an unusual condition. Understanding that Continental is "pet-friendly", I called to ask if there was any way to fly without having a pet located near my seat. Customer service informed me "too bad" and by the way, no one has ever asked this question so pet allergies must be a rare condition(doesn't sound people-friendly). Obviously Kitty and Fido have priority over the full-fare paying passengers. Maybe I should go ahead and book a flight and cause a "medical emergency" mid-flight.

j m

1/27/12

This airline is possibly the worst airline in the history of the US. Their customer service is beyond poor. Continental airlines should be hugely embarrassed. Alexandra Santos, the operator for the Continental Headquarters, refused to help me when I asked her the name of the President and CEO of Continental Airlines. I called her back four times and she transferred me to her voicemail. Wow, that's impressive service. Shame on you Continental. I will never fly this airline again!!!!

J Rodman

1/13/12

the worst customer service ever. Tried to call about one-pass mileage at two separate phone numbers you get message" High call volume... alex on the website"
on both occassions the phone then hung up. I corresponded with Alex the virtual expert or as I think of her - virtually (almost not quite) an expert. I asked her for a phone number for me to talk with a human being...she was unable to do that and simply sent me back to her home page where none of the FAQs applied to me. I called HQ and was referred to a person, who didn't call me back even though I left a phone number. So the next day I called HQ again and asked to speak with a person and was transferred to a robot. Fortunately, the robot could not understand the spelling of my name so I was bounced to a person...not at Continental but at United. I still haven't talked to a human at Continental. As the old question goes, Is this any way to run an airline? The answer is simply NO!

elizabeth hughes

1/4/12

I was travelling from newark to manchester england, the flight was delayed 1 hour then after two hours travelling (somewhere over Newfoundland) we developed a fault and turned around to return to newark. After the initial announcement that we were heading back and another plane would be ready and waiting for us, there was no further information except to tell us to go to gate 128, the second plane was not ready and we had an hour and a half wait, we were given no refreshments from when dinner was served (1 hour after take off on the original flight) until 7 hours later, other passengers complained that they were told they were "lucky to get on the plane" if they paid the same price I did for a ticket, I don't understand how they can be considered lucky, they bought a service and luck had no part in it, I did hear how rude some of the staff where although never experienced it myself, I will never travel with Continental again, they won so many awards for good service and safe travel a few years ago, I'll bet they are not even in the running now, I did hear recently that they were affiliated with BMI baby, maybe that has something to do with it. Next time I'm travelling with Virgin.

Jennifer E.

12/19/11

Horrible, Horrible, Horrible service, my son and my dad were booked on a flight out of Shreveport, Louisiana and the flight was delayed over 2 hours and they missed their connecting flight in Houston. (30 minutes before the 7:06 pm flight was to depart out of S'port, continental still showing flight on time) The agent at the desk was not even a Continental employee, (he was a contract worker for AA and he was a real smart a##)and according to Continental they don't have any employees that work at the S'port airport. The agent rebooked them on a Saturday flight out of Shreveport at 9:38 am, well low and behold the flight on Sat am was delayed over 2 hours out of Shreveport and the connecting flight out of Houston was delayed over 3 hours. What is going on with this airline????? When you call customer service they cannot do anything for you and no one cares about your time and money you have lost due to Continental's imcompetency! My dad and son lost out on a $500.00 hunt on Saturday am, along with $250.00 night lodging and all Continental can say is oh well and not one person could give an explaination as to why the delay, except waiting on the aircraft. This airline is awful and the customer service is horrible, would not recommend to anyone.

Judith Boyko

12/12/11

To Mr Martin Hand, I wrote a letter to you 3 weeks ago and left a phone message with "Katherine" somebody at the number given to me by your own operator and have still not received a response from anyone at your company. Is is just a waste of customer's time to contact customer service? On November 19th, my husband and I were supposed to connect our flight from San Paulo, Brazil to Houston and on through to Sacramento CA. Had boarding passes, seating assignments and backs checked through. Our original flight on TAM was 30 minutes late on arrival but we were still at the Continental counter with 50 min. to spare - unfortunately, the counter was closed with one agent lounging on the side. He directed us to the business office where we were told they could not help us and to calm down. Your computers were down!! And no one would give us the international stamp we needed for security. Your agents were less than useless. We were told to return to TAM, get our bags and let them deal with us. Why do you even have a customer service department?

Christopher

12/1/11

Looks like customer service is dead with Continental. Recently returned from a business trip from Argentina and after a long delay received my bag on the carrousel at IAH soaked through with red wine. I had to carry the bad tripping with wine to terminal E to show to the continemtal baggage office. My bag and suits pants and shirts are ruined. These things happen But wit the Cintinental reposnse I am very unhappy. I thought Continental customer service would redress these problems. But should have been warned by the fact that they did not put the bag in a plastic bag with a note of some kind. Intead trying to slide it through. When I asked their supervisor if I needed a lawyer to get my property replaced, I was not happy with the response and general attitude. Not fair and and not happy at all.

Sandra Frydenberg

11/11/11

Have flown on numerous airlines both domestically and internationally and have never experienced worst service than on my recent flight from Mumbai India to New Jersey.

The flight started off fine with a beverage and food service within the 1st two hours followed immediatley by a plastic bag and bottle of water being tossed at us with no explanation other than you might want a snack later.

No supplementary service for the next 8 hours. If you tried to stand up in the open areas the attendants rudely advised you to return to your seat. Second, they did not even customary walk-thru garbage service for hours with the snack food and debris in the aisles and around seats. When we had enought and asked them to pick up the mess the attendant asked us what our problem was and that we must not fly from India very often ? Finally, the came thru to clean the mess up and had nothing but attitude....

In checking Continentals Public Customer Commitment Statement... They say nothing about providing good, excellent, or customary service during their flights... Is this an oversight or not one of their priorities... Will never fly Continental again.

steven levine

9/29/11

5 min before boarding for a round trip to Denver I was called to come home MY 85 year old father was going into emergency surgery. I told them at the gate. He was fine and I tried to fly out the next day. I did not mind buying a one way to Denver seeing as i already had paid return ticket. I was told my return ticket was canceled I had to spend another 700 plus dollars to fly round trip I came back on the orginal flight witch was sold out so the airline got paid twice for my seat

out and out stealing

	8/26/11
They suck....no one answers calls, we have been trying to get a hold of them for the past 3days. It's a family emergency and they just SUCKKKKK no help.

Ruth Vermace

7/6/11

My daughter had a flight to Kodiak, Alaska from Corpus Christi, TX on July 5th 2011. The flight from Houston had mechanical problems.. left hour and half late. She attempted to reschedule her flight but the attendate at the gate would not talk with her because she was boarding another flight so she continued to Houston late. When she arrived in Houston she went to the gate but was told it was too late to board the plane (it was still there) Arrangements were made for hotel and food vouchers in Anchorage. She arrived in Anchorage at 11 PM and NO ONE from Continental could find the hotel and food vouchers... she stayed at the airport all night. She attempted to get on the early 530 AM flight that was schedule by Continental in Houston, but was told she was on the 945 flight. NO ONE could give her information about her bags. A lady called from Kodia during the night and said she was sorry picked took one of her bags by mistake. Talked with Joe and Mary at coustomer service Mary attempted to change her flight but unable to get thru security intime to get to the plane. Called corporate office and talked with Allen.. he claimed he was a suppervisor but could not bring up information on the computer when give the reservation number and name. Hung up on me when I requested he call my daughter's cell and talk with her. Stated they only take incoming calls. Did I mention this is a military wife and to be treated in such a manner is not acceptable. She also had to pay extra $100.00 for the bags they are unable to track. VERY poor service expecially from the corporate office! She also had travel insurance???????????????/

jane rash

7/13/11

rude flight attendants all the way through, gave my space to an employee! i thought customers were first.
charged me for bag instead of putting on freight! rude to me at ticket reservation and on the flight!
missed fight and pick up contact and had to take taxi from cleveland to akron. then they said my round trip ticket has no value even though i did not use the return, very frustrating experience all the way around! should have flown southwest airline!

Kathy Morrell

7/19/11

Good Morning! I have a question for corporate office of Continental.................On a recent trip to Peru, I was in first class. When I returned home, I had a message on my land line and cell phone from a person asking if I had taken his carry on..........

I did talk to this person yesterday and I asked how he got my phone number. He said CONTINENTAL.......that is scary that my ID was given out to a fellow passenger. Can someone explain to me how this could happen?

Thank you

is there any way past customer service??

7/19/11

ok, this is not as bad as something discussed here but it was upsetting - even worse is how Jane Cox, a customer service rep has handled my complaints. all the woman had to say to me was 'i'm sorry for what happened. we will look into our policies.' Rather than that, she's written me several letters detailing why she feels i am wrong and how it's tough shit for me.

the problem is - i walk with a limp but i want to walk between gates. i expect to be offered help but Continental employees along with the Houston airport staff are pushy and rude. they stopped my 8 times during a ten minute walk. they argued - they even quit helping other passengers to argue with me. i know lots of people with disabilities don't get the help they DO ask for and now i see why. the employees can't put two and two together - yes, i have a limp, but that doesn't mean i MUST have help. and they can't respond well to a simple NO.

at one point, i was trying to go from my gate to the bathroom - a distant of maybe 20 feet. TWO employees stopped me at once and both argued when i said no. i started to cry and they both just laughed and walked off (at least now i know how to make them go away). i couldn't find anyone to help (i admit i was a little emotional by now) but finally found a C. employee who said he would call for someone. whom ever he called never came. as it turns out, airlines are supposed to have someone on staff at all times to handle disability related issues.

in other airports, i might get asked once or twice. the few times i have complained, i was at least given a polite ear. not with Continental and Jane Cox.

just because i have a disability doesn't mean i'm helpless and need to be asked multiple time...........no one, no matter who or what wants to be asked the SAME
thing over and over. it's bad service. she, on the other hand, says people with disabilities like to be taken care of. i say people with disabilities like to have their decisions and requests respected.

7/21/11

how does the airlines getaway with non refundable or transferable tickets?? things happen ok i get none referable but u should be able to transfer it if you cant use it.. or not have to pay 150 to re use it in this casse its cheaper just to write it off as a loss and buy new tickets.. there is five of us that couldnt goto vegas on our tickets we bought throu a thrid party not realizing its non transferable or refundable and last minute we could not go because of medical reasons so we had to cancel and now they wont give us our money or let us transfer the tickets and if we want to use the tickets with in the year we gotta pay 150 plus any other charges of the new flight

Pam

7/24/11

This would of been my first airplane ride 7/21/2011. We arrived at airport in newark,n.j. in enough time. We were scanning our passports my husband,my son and i, the screen froze, down about 4 screens the same thing was happening to my daughter and my sister someone came over to assit them but, by time they got to us we were told they could'n t check us in or our bags.They wouldn't let us on flight my brother was getting married and my son the youngest nephew was to be his bestman this was very exciting for my son he just graduated with honors from high school it was an honor that my only bother ask my son. No one would help us and i know the plane didn't leave. My daughter hadn't left the area so they could of let us on. they told us come back the next day we did 4am in morning to get the next flight at 8:45 am. i was told we would get on that flight it was not full. Well we waited and was told after everyone got on the plane that no seats were available. We missed my brothers wedding and my son missed being his bestman we will not experience what this special day was for our families. This was the most HORRIBLE HEART WRENCHING way to treat us. I will NEVER get on this CONTINENTAL AIRLINE. HORRIBLE HORRIBLE HORRIBLE

Rachel C	8/3/11
It is too bad you dont have a way to rate your company with no stars very bottom of the barrel on customer service, customer care just sends out form letters without ever addressing a complaint, $175.00 change fee I'll usr that to fly on some other carrier. Attitude is everything and yours is crappy

eric thibodeaux	8/2/11
This company sucks. they promised me a refund for my dughter amd the frr was to assist with a minor. we never used the service and i have called customer care 10 times and no one can assist me. these people are crazy and i will never use there service again....i don't care if they are the only airline available.

FW	6/24/11
still waiting for my refund since November 2010 full fare no discounts! $3200.00 they are Horrible ! and customer service is unknown to most of them,specially the ones who work in Mexico!

LU ANN INNIS

6/11/11

WORST AIRLINE EVER!!!!!! MY 21 Y/O DAUGHTER MISSED FLIGHT IN TOKYO AND AGENT WAS GETTING OFF WORK AND WOULDNT EVEN HELP MY DAUGHTER RESCHEDULE A FLIGHT, NO ONE ELSE WAS AT COUNTER TO HELP. I CALLED ON HOLD FOR 1 1/2 HOURS JUST TO BE HUNG UP ON BC TERESA FRANUENFELDER WAS RUDE TO ME AND WOULDNT EVEN LISTEN TO ME. NEEDLESS TO SAY I WILL POST THIS ON MY FACEBOOK, TWITTER AND THE FEDERAL GOVERNMENT WEBSITE WHERE I WORK. I WANT EVERYONE TO KNOW NEVER TO USE THIS AIRLINE.

Edwin Santos

6/20/11

I was not satisfied in the way my flight itinerary was handle by your organization. I had no choice other than to agree with your imposing change of schedule that created an aggravation on a very important trip to Puerto Rico. My flight was for June 17 and initially I was supposed to arrive from Newark to Cleveland, Ohio at 6:46 p.m. You changed the schedule for me to arrived at 9:58 p.m. Then, at Newark the flight was delayed allegedly because there was no pilot. this flight departed fron Newark at 12:30 a.m. and arrived Cleveland at 1:15 a.m. I have been a customer of Continental Airlines. My earned miles can speak by itself. I believe that your service on this occasion was not the best.

Thank you.

Veronica M. Moore

6/4/11

I was traveling to bury my husband after death and the airlines was not accommodating at all. First, due to a glitch in the system I was given the wrong traveling dates from Cheap air .com and even though I purchased the insurance against such I could not contact them and was charged $200.00 to change dates. In addition, I was traveling and needed a wheelchair which I requested before leaving Houston Texas and the chair was given to an Iranian lady who did not request one at all. I had to wait 1 !/2 hours for the chair to come and all the staff from the plane left me there in tears. I was pulling a breathing machine with me in my suitcase. They shrugged their shoulders and left me there.
while in the District of Columbia while arranging the funeral I was asked to stay longer to settle probate issues and was charged anohter $178.00 to extend my trip and leave a week later.
When I got ready to leave, I discovered your agent did not cancel the original reservations and did not complete the other and ended up traveling on United airllines intead. But, they did not charge me for your mistake, they offered sympathy for my loss and helped me get what I needed to get home.
This is a dehuminizong rediculous experience which could be considered some type of
scam run with the cheap air folks to get more money.
However, I want to know if the FCC approve of such treatment whether or not a person is traveling under emergency situations involving death of a loved one?
howardalumni@hotmail.com

Marianela	5/12/11
Worst airline ever. Never giving my money to them !! They have prices online that that cannot offer , and after you spend time filling out all the information and putting in your credit card , it tells you Continental cannot process your request, so you think is because of your credit card and try it again . Well after hours trying to call and fix it , you find out that they are liars .

John Wilson

4/12/11

Was informed that my brother-in-law was in critical condition and not expected to live. He was an 84 year old gentle man who helped raise me , I am 64 . I was waiting on connecting flight out of Houston to Omaha on Sunday, 3 April. Arrived at gate as plane was about to leave. Told agent I had ticket and needed to make the flight,4650 at 8:55pm. Agent took my ticket and sent me down the ramp to make the flight. As I approached the plane a woman agent stopped me and said the flight was full and I could not get aboard. I told her about my emergency , she didn't care , told me I would have to get on next flight . It would leave next morning at 11:45 Am on Monday. I ended up sleeping in the airport. No one cared. Matters worse, there was a 9:15 flight out on Monday morning, I could not even get on that one. No one cared. I took the 11:45 got to Omaha to the hoital where my brother-in-law had slipped into a coma and died two hours later. People at Contenential Houston could have gotten me on the flight. My baggage went, no one paged me but I did get to the plane but was not allowed to board.
Matters worse, my return flight from Omaha had been canceled when I was reassigned out of Houston . Fortunately I was able to get on the flight. I will never forget missing the opportunity to communicate with my dear friend before he died, Contenential personnel just wanted to get done for the evening. Could have cared less. Excellent customer service? Not on this airline.

R. Goldenberg	4/5/11
Deceptive business practices. I booked a nonstop to Los Cabos, MX for 5. We ended up stopping in Houston to refuel. If I had chosen a one-stop layover I could have saved significantly. If you book a nonstop you should get a nonstop! Needless to say it significantly lengthened our flight time and van service was not at other end to pick us up.

Edward V Dunn

3/18/11

To Customer Care:
I have to tell you that this travel experience was the worst I have ever had. My wife and I were supposed to leave Syracuse on 3/13 at 6:28PM. The plane did not leave until almost 8PM eastern time. Our connection was in Cleveland to Phoenix which was supposed to leave Phoenix around 9PM. The ticket agent at the gate advised those connecting to Phoenix that they would hold the plane because there were 21 people connecting to Phoenix. When we arrived in Cleveland the plane had gone so everyone missed our flight. The agents were very unhelpful. They just handed us new boarding passes for the next day and "discount coupons" for a hotel. I had to pay 103.00 including tax for the hotel. Extra money I had not budgeted for the trip. The next morning at Cleveland airport, again rude ticket agents and extremely unhelpful. In fact the woman we checked in with acted like that was the last place she wanted to be. We did not get into Phoenix until the next day at 9AM, and I had to go to work with very little sleep. The ticket agent in Syracuse assured us they would hold the connecting plane for Phoenix. When we got to Cleveland, they told us that the agent should have not said that. I cannot believe how rude, uncaring and inept the people at Continental were that I encountered. Even the TSA agents were friendlier. I think that your company should refund my hotel expenses for the night of 3/13. I have a receipt which I can send if you will give me an email address. Your customer service needs work. I travel frequently for business and I assure you I will never use Continental again, and I will tell everyone I know not to use your airline. Please contact me via email at edlkfd@q.com.

CHRISTINA	3/20/11
CONTINENTAL AIRLINES GAVE US A HARD TIME ABOUT EXCHANGING MY BROTHERS FLIGHT WHO IS A UNITED STATES MARINE. FIGHTING FOR OUR CONTRY HE IS TRYING TO COME HOME ON FAMILY LEAVE BEFORE DEPLOYMENT. IT IS ALL ABOUT MONEY FOR CONTINENTAL. THEY WILL NOT ACCOMMODATE FOR OUR MILITARY. NOW I SEE WHERE CONTINENTAL STANDS. NICE TO KNOW THEY DO NOT SUPPORT OUR USA THIS IS NOT THE END.

Jon G.

2/28/11

I had business for which I flew out of Cleveland Ohio today at 4:30pm and arrived in Baltimore Maryland at 5:45pm, intending to stay three nights and come back Thursday evening. When I arrived and checked my cell, my plans had been changed and were canceled. I had a message from the office stating that there was a flight back to Cleveland at 6:20pm, otherwise I would have to catch the 8am flight. I hurried to the baggage area and my bags were right there! Easy.... I went to the check in and asked if it would be possible to catch that 6:20 flight and get my bags checked. I doubted it, but why not try. Although the red tape got in the way a bit, waiting to determine what my charge would be for the change ($150.00), lady that helped me plowed through it, using two phones at a time to get me on the plane.

I got on the plane, my bags made it to Cleveland with me, you got your fee (which is fine) and the plane was not late (ok, maybe a couple of minutes, but that was all) and I make it back to work for a full day tomorrow. I guess my point is, she was excellent. In my haste, I didn't get her name (Sheila maybe, I am sure you can check your records. She was just fantastic and made all of it work. I was happy, the plane was not delayed in any great way and she did her job. You should be proud of her and you are lucky to have her working for you. She made the right call and got it done. I would be happy to have an employee like her working for me and she deserves to be recognized.

emma	1/9/11
they suck so bad, they kept hanging up on me when i was trying to add my 10 year old daughter to my reservation. i got my ticket for 150 roundtrip and they expected me to pay 865 for my daghters, jus 5 min later.! tHEY ARE CRAZY AND HAVE THE WORST CUSTOMER SERVICE SKILLS

Scott Barton	12/28/10
"Due to bad weather in the Northeast, we're experiencing an unusually high call volume and can't take your call at this time." REALLY??? FOR 2 DAYS!!! What about all the people whose flights you canceled. Thanks for not helping us and leaving us STRANDED! Great customer service.

Andrea Schneider

12/21/10

Continental Employee Gate Agent VIRGINIA DANIELS. Holiday travel is hectic, however this nasty Newark employee clearly disobeyed flight crew's instructions. They told her they still had room in the overhead compartments, she didn't care. It was almost as if she were punishing passengers who arrived at the gate because of TSA backups.
Very rude, telling passengers SHE was in charge, not us. Check the bag or don't get on the aircraft?????????? The old woman in front of me who had medications in her bag nearly had a meltdown when this beast told her she had to check the bag. She "didn't care what was in the bag" and reiterated to the old woman check the bag or don't get on the flight.
SHE should be fired. If one of my employees ever acted that way to a paying customer I would fire them on the spot. If that were my mom with all her medications, I would have called the cops. Continental airlines flight 276.
Complaint Case # 4671343 thank you.

Phyllis Goncalves

11/2/10

I am stuck in Houston after missing my flight home last night to Sao Paulo. I was on a flight in Dallas at 4:30 p.m. which ended up being CANCELLED due to mechanical problems. Confirmation number CLZNWJ. Once we got to Houston, by the time we got to our gate (even with the help of taking a ride on a cart), when we arrived at the gate the plane had left 2 MINUTES before we arrived.

I am an experienced traveler. Most of the time in these cases, the airline will hold the plane for a few minutes so that people can make their flight. Even when it is NOT the airline's fault that the traveler misses the flight - like for weather reasons, etc., they hold the plane.

We were given a room, vouchers, and of course passage for tonight. I would have been MUCH happier had they also offered an upgrade for our inconvenience of delaying our trip and other amenities.

Instead, the woman who waited on us was very unfriendly, talking with the other women behind the counter. She didn't even look us in the eye, didn't say she was sorry we missed the flight - nothing.

We will NOT be flying Contiental again!

I would give them NEGATIVE 10 stars!

Rick Vaughn

11/4/10

November 2009, I had to use my certificate from Continental Airlines, or lose it. I decided to fly to Hawaii. I am disabled and was very uncomfortable flying there. When I got there, I was suppose to have transportation to my hotel. I was told that only taxis go to my hotel and at a minimum of $25.00. When I got there, I was right in the middle of downtown...glass and steel. I had been told by hotels.com that I would have a suite. You see, Continental switched me over to hotels.com for my room accomodations. I was guaranteed a regular breakfast, but ended-up going up a few floors to a room with juice, coffee, pastry, and oh yes, my hot breakfast that consisted of putting a bagel into a toaster. My suite as well as the rest of the hotel, was nothing less than in need of a total make-over. OK, you could say this was not Continentals fault, but they switched me to hotels.com for my arrangements after I booked my flight. I spent most of the next day entirely involved in trying to find a different hotel. Now, here is the real kicker; I was flying back on the red eye (Continental) and was 2 seats away from 1st class, so I asked the attendant for a glass of water to take my medication with. You would think that I was asking for the world. She said "NO" and get back to coach. I had no choice but to try and find an attendant in coach for a glass of water. I did, but was she pissed! I guess I interupted her beauty sleep. The airline was suppose to make special accomodations for me...like being near a rest room. They did, it was 2 seats up and just inside of first class. I went to use it, but I was told to use one in coach and they put up a strap and drew the curtain. Thanks Continental for your assisstance! NOT!!!!!!!!!! Customer Service Rating: -10 or worse.