Coldwater Creek Corporate Office | Headquarters Contact Phone Number & Address

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5/9/12

I have been reading here and on other sites that Coldwater Creek used to sell good quality items. I am a new customer, so unfortunately, I did not have the opportunity to experience Coldwater Creek when it was a good store. Now the prices are outrageously high for the quality of the items. The extremely slashed sale prices make a few items barely passable.

I have purchased slacks, jewelry, and scarves. They were all very disappointing.

The paper catalog and the web site display beautiful items that do not reflect the reality. How about spending less money on your advertising and more money on improving the quality of your inventory?

I will not be making any further purchases from Coldwater Creek.

Susan Defrancesco

5/15/12

Generally, I agree with all the comments about quality. CC seems to have lost their way and do not know their customer base. Prices are higher, sales are not as good, and then now they have "improved" their sizing. Unbelieveable. CC serves a more middleaged woman, of which I am one, but with the new sizing, I am forced to buy a plus size, which at $10 more per item, is clear greed. I've never heard buzz in a store like I did the first time I was in there after the "new" sizing had changed. Women were talking about it all over the store. Don't you realize that (1) women who were regular size and are now "plus" will not buy there? (2) Quality is IMPORTANT (3) Women of a certain age have a decent amount of income and will spend it on beautiful, well-made clothing. I am so, so disappointed and will be shopping Chicos, JJill, etc. because at least the quality of the items are significant and the cost is similar. And I don't need to pay extra because I want a more roomy fit. Just very sad.

Mary Kay Bennett

5/17/12

I have been a CC customer since the early catalog days and my closet is filled with CC clothing. I was ready to pick up 1/2 dozen outfits at the Mother's Day sale. I felt as though my favorite aunt had died! I could have done better at Kohl's! As I had lost some weight I decided to try on some pants. The sizes were way off - they were ill-fitting, and the fabric was of poor quality. The piles of tees in the store had cute designs, but the fabric was thin, poor quality cotton. All the same with basic round necklines, no embellishments. Their original price was ridiculous, and the sale price (35% off) was no bargain for the price. I left the store with one blouse. I am wearing it today and the size is skimpy and not particularly comfortable. CC shoppers have paid an higher price for clothes of quality and of consistent sizing. Now I am reluctant to order from the catalog.

SAM from TX

4/28/12

I've been a Coldwater Creeek customer for years. Recently, however, the quality of their clothing has declined. I bought a pair of stretch jeans that are very comfortable, but within 9 months the material on the seat of the pants has worned thin to the point I can no longer wear them.

I also bought a pair of black slacks around the same time. The material has begun to "ball up" which is a result of the fibers unraveling and leaving loose ends to ball up on the fabric.

Both of these are examples of deteriorating quality. This is very disappointing to me as I have shopped at CWC for years and never encountered these issues in the past. It's only been within the past year or so that I've noticed a decline in the quality of their clothing. Their prices no longer match the quality which means I’ll definitely be shopping elsewhere.

Debra J. Bost

4/11/12

I once shopped at Coldwater Creek stores almost exclusively, but now, since you’ve decided NOT to stock petite sizes anymore, I guess I’ll never have the “in-store” Coldwater Creek shopping experience again. I can never again come in and try on various jackets and tops to see the style, color, cut, and fit of the various pieces of a new outfit, and walk out with my new outfit in a bag, jewelry and accessories included.

So, I think it’s kind of MEAN of you to send me those “Now In Stores…” e-mail, now that you have nothing for me to try on and buy. Your decision affects not only me, but my 4’11” sister, my 5’ sister, my 5’1” mom, and me, at 5’2”, not to mention aunts and cousins. “Petite” tends to run in families, you know. One reason all the petite women love being able to try items on in your stores is that we are harder to fit. Really, do you think you’ll save money by keeping all the petite women in America from buying in your stores?

Here’s a suggestion: All the misses-sized, regular-height women are MUCH easier to fit than all of us petite folks, so why don’t you just make all the MISSES-sized women order only online, like you’re now expecting petite people to do? Surely, the misses-sized women won’t have to return so many things to get something that fits. Does that sound like it discriminates against misses-sized women? Well, that’s because it does, and that is exactly what you are now doing to short women: You are discriminating against us by keeping us from having the in-store “wardrobing” experience, which is really something I’ll miss.

Between my husband buying gifts for me at CWC, and my own purchases for myself and family gifts, we probably spent at least $1,000 in your store each year. Last Friday, I spent $270 at Loft, in the petite section, and in Talbot’s, in the petite section, because, when I went to your “new” store in Durham, NC, at Streets at Southpoint, you had NOTHING petite in the store for me to buy, and I was ready to shop for my spring wardrobe and for my sister’s birthday present.

How did your decision HELP your bottom line last Friday? The four other petite women in the CWC store last Friday were shocked to see no petites. As one 5-foot-tall woman said to me, "Well, I might as well just leave, because the only reason I shop here is because I can find petites." My point, exactly.

What a terribly stupid "business" decision.

G Gilbert

4/12/12

I too have been a long time customer of Coldwater Creek and VERY DISAPPOINTED that they are closing the Santa Barbara, Ca store! Might I suggest they check out renting a space in La Cumbre Plaza it is still in SB zone. I understand that is a head trip for them to have a Santa Baraba address.
And yes, unfortunately their clothing line has cheaper quality.
I will no longer order online if I do not have a store locally to return unwanted items.

So long

Trudy Poirier

3/30/12

I am soooo disappointed in Coldwater. I have been a loyal customer for years! Now I can't find petite sizes in your store!!!! What's going on? You are a topic of conversation and complaints among my friends who also are looking for petite sizes! Are you trying to force us to shop at Talbots????

I repeat "What's going on"!!! The store personnel don't seem to understand that you can't just shorten the regular size. All the proportions are off in a regular size for the petite woman! The store personnel just DIDN'T GET IT, AND WAS RUDE!

Bring back the petite sizes! The economy is improving!! Serve your loyal customers!!

Jeanne from Maine

2/20/12

I bought a lovely pair of pants just about a year ago. This week I noticed a seam is coming apart on the leg. Okay, I can repair that easy. This morning I noticed "little holes" in different areas of the pants; no bigger than the head of a pin. I use to shop J Jill over in North Conway. They left and then I found CWC. I really like the clothes, but to spend so much money on one pair of pants and then to have them fall apart so quickly...I will probably speak with someone at the store in Portland, but not so sure what will happened (based on previous reviews I've read). Does anyone believe I should get a refund or store credit?

deby b	1/9/12
I was in College Station at the new CMW and one of the salesgirls shirt was unbuttoned to almost her waist and she had a see thru pushup bra on that bearly covered the essentials. Her hair was white blond and 'moosed" to stick out in every direction. She looked like a prostitute and we were so upset by her appearance we left. She needed the Houston "fashion god".

sharon s

1/6/12

I shopped in your Houston Town and Country store and had a very rude sales clerk. I am short and plump, she was tall and thin and kept reminding me things were not going to look as good on me as on her. When I looked at a white tank she took it out of my hand and said I would look better in a black one, and handed that one to me.
I then looked at a necklace to wear with the tank and top and she said it was too klunky for me and I needed a smaller one. I left without anything. I had just encountered "Lee" the fashion God.

Danielle Hinners

1/6/12

I have been a loyal CWC customer for years yet in the last two years I have bought only one blouse. I went to a Xmas party in 2011, all the ladies are middle to older age and affluent. Several were laughing about wearing CWC jackets from 3-5 years ago since CWC didn't have any stunning jackets this year. One lady said she had started shopping at Chico's for jackets because all CWC has are "those drooping saging sweaters that look like you bought them at a garage sale". I wore a CWC gold silk jacket with same color embroidery all over it and that tied at the waist people wanted to rip it off me! I told them it is 4-5 years old.
In other words, our cute jackets are getting old but you have nothing to replace them. Your loyal customers may be getting older but we still can drop $500 or more a shopping trip and would if CWC had the neat styles they had before.

Bev A from central Texas

1/1/12

I've been ordering online from Coldwater Creek for about 15 years and, until the last year or so have almost always been very very happy with everything I ordered. So much so that, for a time, probably 90% of the clothes in my closet came from Coldwater Creek.

Over the past couple of years tho, the quality has seemed to go into the toilet. I've wound up returning about 3/4ths of the items I've ordered over the last year because they turned out to be so flimsy or were so poorly sewn that they just were not worth keeping. I still have and wear outfits purchased from Coldwater Creek 6 to 10 years ago (or more) and THOSE are still in good shape. But supposedly similar items purchased more recently have been returned because the material was thinner or seams had not been sewn properly. And other items that I didn't send back immediately, "pilled" the first time I wore them or shrunk the first time they were washed.

I'm ready to give up on Coldwater Creek entirely. I'm actively looking for some other store that carries reasonably fashionable (but not too "trendy") professional-looking, high quality clothing in plus sizes. So far, I'm striking out. Maybe nobody realizes how much $$$ we plus size professional women are willing to spend to look good. SIGH...

Sue from Ohio

12/31/11

I'm mostly happy with Coldwater Creek, however I did have to return a lace teddy to wear under jackets with silk straps. The strap was twisted and turned and sewn like that. They promptly said I could exchange it for something else which I did. My complaint is that if you have a Coldwater Charge which gives you credit for every dollar spent when you go in for the 50% sale they first take off the coupons and then take off the 50%. For instance if you purchase $283.00 worth of clothes and have $140.00 worth of coupons one would think that you purchases would be free but thats not the case, after they take off for each item with the total $140.00 there is a balance of $53.00. Anyone walking into the store without a credit card gets almost the same deal within $30-$40 of someone thats has a credit card sooo. I will be not using my credit card with coldwater creek and applying for one from someone else that gives miles, or cash back. Think twice about a Coldwater Charge Card. I will also write the Corporate office because this does not go directly to them unless they choose to read it.

Lois Angelo

11/9/11

As a customer of Coldwater Creek and One Creek Member of the past several years I must asked what you have you done to the merchandise? This year is the first year that I have had to return items due to poor quality. For the price of the clothing I would expect more from you company. There has been everything from poor fit especially in this years sweaters to flawed material. I purchased a beautiful purple tee over the summer and after a few washings a hole began to appear in the material.
I am fully aware of cost cutting that companies have to make but please do not mess with something that does not need fixed. Most of the clothing now looks like it is made in Vietnam or China. I guess I will go back to Chicos

Sincerely,

Lois Angelo

Ouida S. Bruce

10/21/11

I was disappointed when shopping in your outlet located at Tangier in Foley, Alabama. The merchandise was very poor, and everything in the store appeared to have been made in China. It was not up to your normal standards. I left the store very disappointed and bought nothing. You need to improve the quality of the merchandise if you want to keep the good name of Coldwater Creek.

Sincerely,
Ouida S. Bruce
Meridian MS

B. Green

10/8/11

I have been a loyal Coldwater Creek customer for years now. Not just a customer, but a ONE CREEK customer. As of this email I will no longer shop at a company that discreminates against full figured women! Your wondering what I mean by now. Well, what I mean is when I started shopping there everything cost the same no matter what size you wear. As the years have past, clothes for larger women had gone to $5 more for the 1X,2X,3X. Now this year they have increased as much as $10 more for those sizes and that's over and above the price for XS to XL's cost. I'd like to know why? If you feel you have to increase the cost, then you need to make it equal - across the line. A lot of the items, especially the fabrics, are to hot for the Texas climate. I also find that for the extra cost of the items quality is not what it used to be. Things lose their shape, shrinkage etc.

So as of now, I boycott Coldwater Creek and the word is out to anyone I know that would shop there especially on the increaded costs to full figured women. I know I don't just speak for myself. I also understand that the owners and employees of these stores have no say about it.

I think you need to rethink this and not put it all on one catagory of wonen!

Sue Johnston

9/27/11

I recently moved to Olympia WA, and was very excited to find a Coldwater Creek Store in town. During the nine months living in town I have shopped in the store a few times and have been happy with the service. Today was another story, ( 9/27/2011 between 1:00 - 2:00pm)Not one sales associate came up to me and said hello and did I need help. Once I had a few items in my hands no one asked if I needed a dressing room. When I asked if I could try on the clothes a sales associate showed me to a dressing room and then never returned to ask if I needed anything else. One sales person was with a customer(who it seemed that she knew) and the other never acknowledged me. I was very disapointed with the lack of customer service today, as the last time I was in the store with my eighty six year old mother-in-law the sales person was very helpful.I expected more from Coldwater Creek.

	8/2/11
My wife was shopping at Ur vestal store. When there was a problem she asked to speak to the manager. When the store manager" tammi seeley" Finaly came up front to find out what the problem was she was so rude and Impolite that my wife just left. The way she felt was that , she was not worth her time. I do know she will never shop there again. Nor will she tell anyone to.

Barry& Ginger Parker

5/25/11

Good Morning,
I have been shopping here for alot of years love the store & love the clothes.I recently had a horrible experience,that has left a very bad tast in my mouth.All the talk about the excellent customer servive is an out right joke.I recently lost 186lbs from gastri-by-pass.I have no clothes to speak of since i am a new person now & so excited.I made a purchase online & recieved my order but some things did not fit.I sent them back for another size & several weeks had passed & I never got them back.I desided to call the store,only to find out who ever opened the bag "NEVER" read the slip.What they did was "ssume" without looking,I wanted a refund.When I called to find out what was going on with my exchangeand where my clothes were the girl Carolina said your refund was just given to you today.I said refund,I did not want a refund I wanted an exchange for a different size."Ho" she said well that is not what happened.I was upset.I had to reorder the clothes speaking To Robin who was very rude to me.I said where I have been waiting over a month I want them sent out fedex,she said no we can't do that.I said well go tell your supervisor what is going on & tell her that I want my clothes I have none.Robin put me on hold,not happy,came back & never did anything but out right lied to me.Robin said I am sending this out fedex & you will get them tomorrow.I asked her when I would get them & she ageed last Saturday.Well today is Wednesday & no clothes.I called this morning & demanding to speak to a supervisor.I got donna t the (1-800-510-2828)told her the entire story.Donna checked & said it never went out fedex,you will be getting your clothes on the 31st.I also placed another order that day told Robin so she would send them out together & of course she never did.That other order I am not going to get until the end of the month.I sat here all this time being made a fool out of waiting for fedex to arrive.I also asked her if she could tell me what the cd was that they were playing on the phone she says I don't know.I said I would really like to know,her comment I really don't know.Well get of your lazy butt & find out for the customer & by me buying that the store makes mooney.After 3 tris with that she finally said I will transfer you to someone & you can ask her.I am still sitting here & have no clothes that fit thanks to her out right lies.Boy does she have gall to lie right out to me,only to find out she sent it out through the post office & I will not get it till the end of the month.When I talked to Donna she said she is going to look into who I taked to,I alreday told her who I talked to.Donna is going to get all the things I ordered except the second part I asked Robin to send out with the first package now I will not get that till the end of the month.Mind you I have no jacket till then.Donna said she will send the order she was suppose to send to me fedex will be sent out today.THis girl should not be talking to people on the phone.I worked in customer service for (30) years & in no way would I or did I treat anyone in that matter.Each & everyone was treated as #1.I recieved several awards for excellent customer service.In no way should I have been out right lied too by Robin.I feel like she made a fool out of me.She was miserable telling me she would now have to rewrite the order to send it out as I sat on the other end of the phone Robin pounded the keys.I say pounded & I commented to her on it .
I guess my business does not matter to the store & I should go else where since I am such a bother.
I feel she should be repromanded for her lies alone never mind me feeling that I put her out.

Sincerly,Ginger Parke
My account is under my husband Barry Parker
38 Heritage Drive
Attleboro,Ma 02703 (774)-203-6362