Citibank Corporate Office | Headquarters 399 Park Ave. New York, NY 10022 (212)559-1000 Reviews For Citibank Corporate Office Aida Garcia 5/9/12 Gentlemen or ladies: I have had the unpleasant experience of having a transfer of funds from savings to checking account go back into the savings account that caused a overdraft with a federal agency. This month I received no benefits from the federal agency and this caused me a hardship where I was unable to pay my rent. I live month to month and this experience caused me a huge detriment and financial hardship that it is affecting my tenancy in the area I live in. I also tried to apply for a loan which was declined and because of an err that your bank teller has made I am paying the consequences. It is bad business! Your training needs upgrading or for longer periods! EMILY GEORGE 5/14/12 I applied for a personal loan on April 2nd.The sale representative told me for approval one day and within 3 days the money will transfer to your account.I handed over my cheques to the bank after the approval they didn"t transfer the amount on time.I called 3 days to the bank in DUBAI nobody pick up the phone.My first due date for the loan on next month ie,June 5tth ,today is already may 15th.It is bad customer service. DaPutz (USA) 5/19/12 Citi Card tel #859-283-8074 from Florence, Ky. is "Bogus". Called the number back: The recording tells the listener that the number is no longer in use for Citi Card & to call back !!! Contacted a Miss Lyle (spi)at Citi Card Cust Svc, was placed on the Bank's Do Not Call List, but she said that 859 number is not one of theirs. Will contact the Bank's Security Department next time. Sounds as though it's a scam. James Pelegrin 4/27/12 I have a charge dispute on my citi card and the people in charge of disputes can't read or understand when you explain the complaint to them. Each time I am assured it will be looked into when in fact they usually do nothing. Half the time the explanation of why they decided the case the way they did doesn't make sense. My complaint with the merchant is they used false appraisals to get people to pay more for the merchandise than it is worth, way more! Citi's response was they can't help that my daughter used my card. I wasn't complaining about my daughter using my card. I was complaining she got ripped off. Citi drug the investigation out so long Citi now says they can't do anything for me. What a circus. I will just have to complain to the Better Business Bureau about how Citi treats customers. M glover 2/22/12 Boy after reading these reviews I realize it's not "just me." I have two problems with Citi Bank. First, I am unable to reach a person to explain my problem. I've tried three different numbers and only get automated people. Second, I have misplaced my card in my own house! I simply can't find it. I know that is not Citi Banks problem, however when I rang up the number specifically to report lost or stolen cards, the first thing the automated person asked for was the card number. Well, ok. If I had the card I would know that number, but I don't ! The billing has an ID number, but the actual card number is not on there. So it's catch 21. I came on this site to get the phone number for home office, but now I see it probably wouldn't do me any good at all to try to get thru to them. Now my payment will be late and I'll be charged a late fee. I'm going to use a regular envelope and write a letter to them with the check folded inside. Maybe a real person will read it. One can always hope. I will not use this card at all anymore. I don't think I can cancel it tho, because I don't have the card number and am unable to get past the automatons. Geeeeeeeee One of the worst "customer service" ever! PVW 2/13/12 I am trying to pay my bill over the phone and keep getting someone in the Phillipines and India. I called the offices in Dallas, Lancaster and yes the number above. They keep giving me phone numbers to these call centers. The locations in Lancaster and Dallas told me I would have to come in person to pay the bill off or call the call center.When I called these call centers they asked for my social security number. I DONT THINK SO is all I could think of. This is the worst customer service I have gotten in a long time. Is Citi Corp going to pay me 10.00 for gas that it takes to get to the nearest Citibank. Bank of America took my payment over the phone with no problem. I am going to contact an attorney. Charles Coleman 2/5/12 I got a taste of the "great" customer service offered by Citicards, today. I called the Customer Service telephone number on the back of my card and after entering my account number and providing some other information I was connected with a customer service representative who told me that she would be glad to assist me but the computer system is updating and will not be available for about four hours. That was fine Later, I tried sending a secure e-mail through the Secure Message Center which one can do from inside their online account. Well, it was not working either. So, because I did not know if it was down as a result of the updating or if there was a problem on my end, I called Customer Service again. This time when I got through, some young lady (customer service representative) just spewed off that the computer system was updating, that they were unable to help and call back later - no name or anything. I asked, since she was still on the line, if I could speak to a supervisor. She again told me that the computer was updating. I told her I had another question and would like to speak to a supervisor. After asking her a couple more times, she just hung up on me. I called back again and the customer service agent who answered with her name and gave the same spiel about the computer updating and to call back later. I asked her if the Secure Message Center was down as well. She did not know what that was. I explained it to her and she said that she did not think so, so I asked to speak with a supervisor and she said OK. When she came back on the line and told me that she had a supervisor she also said "and he will tell you the same thing I just did". Carl (who would not give his last name but said he was in Nevada - guess they do not want people to be able to complain to senior management with enough information for them to be found). I explained to him what had transpired and he said, yes that the Secure Message Center was down as well. I said that is what I wanted to know. I also asked him about the way I was treated previously and what the last representative had said to me just before she patched me to him. He said that was not right and that he would look into it. I said that I was not sure why they should be the way that they were, especially since the computer was down for updating and that they therefore were not having to do much until it was available.Of ocurse, I know there will be no followup and I will hear nothing. I have read through some of the other comments here and have to say that I agree with most of those who have complaints. Customer service appears to be sorely lacking. That is why I do not bank with Citibank and why I will most likely cancel my credit cards with Citicards in the coming month or two. selva 1/30/12 i have not seen a worst banking service like citi bank.................. staff whomever we spoke has no clue what they do.............. dear friends god sake please dont open an account in citi bank and even if you have close that and go to a better bank Thanadach Samankulthong 1/26/12 Dear Sir, The frist at all, i am a preple ID. Number 3-2099-00050-77-3. I am a Thai preple, working right now in Phongsak Night Market, keeping 20 thb. a around for 3hrs parking. On night 22:00 until 07:00, alway 7days working depend on officialorder. Could I come doing business with you? Please kindly. You know that 66-084-532-41-05. Not my phonenumber,but maybe a little seeing so far from safety your working. I alredy agree with you for maney passing information. I kept some material for selling passing CITY Bank, could yoy get them 08:00 am? The business, I should do you know. Prepraration H5N1 for next step alredy No. 3 right now. To incase emergency a bit. And keeping some all of i am able doing from trees and friend(s). For next 30 years passing. Could I am a sellman ecoatm in Asia? all of distore market department. Thank you very much, Thanadach Samankulthong Interested party 1/27/12 I have my own story. I opened a Home Depot charge in December and did not get the bill of $92.00 in time to pay. I recognize that I owed them but did not know the total. I got the new bill in which they charged a $25 late fee and said if the next one is late it would be a $35 late fee. I called "customer service" and asked about this. (I would admit that DOUBLE THE USUAL INTEREST would be fair, but LATE FEE? would not. 30% interest is not good business.) People need to understand that you are charged upon delivery (or reasonable delivery). The fact that there was no delivery means you owe nothing. If they harass you for something you do not owe, they need to be reported and they will be fined. We bail out a greedy bank with federal money only to be robbed later? (I thought pirates lived in other countries.) I will be telling my veteran friends, my church, and everyone I know about this piracy. That $25 will cost them (Home Depot and Citibank) $25 million in lost business. (I know because, as controller, I was going to deposit much more than that in Citibank on Monday.) They can choke on that $25. MG 1/19/12 I wish that this will reach people with the same problem. In February of 2011 we received offer from Citibank to participate with their promotion. The offer was:to open checking account,to complete several requirements and they will give 25,000 miles with Advantage program. The requirements were complete and 25,000 was posted on our American Airline Advantage account. Today we received the statement from Citibank with the 1099 misc income of$625.00 Well, surprise was waiting for us in the bank. We were told that our mileage were converted to $$ and we need to pay tax on this as an income. No one told us this before, letter did not mention any $$amount conversion, but they still insisted that this is federal law. The point is that this law was never introduced by the bank at the time of opening checking account. The Citi bank employee was able to pull this out from banks documents,which was available only to the bank associates. I wish that more people will come forward and we can file class action suite 1/6/12 Filed against : Citi Bank 2801 W. Devon Chicago IL 60659-1501 Complaint Description: 01/05/12 (this is the short version)Went to deposit a check into my mother's checking account. The check had my name on it as well. The teller, Nespa told me the check could not be deposited and that I would need to open a checking account. I asked her why and she said because of some rule. I asked her if this was a new rule because I was depositing the same check every month into the same accounting for the past year. She said the other tellers were wrong to accept the check. I asked to speak with the manager and the manager, Stephanie said the same thing. I left and called the customer service number. I spoke with supervisor, David. He told me that sounded odd and that he will call the bank. He put me on hold called the bank and said he spoke with a personal banker and I should be able to deposit the check. I returned to the bank and had a different teller. She deposited the check and Nespa (previous teller) came and yelled at the teller asking her she cannot deposit my check. I asked for the manager. The manager pulled me to the side and questioned me. I told her I spoke with corporate... she laughed at me and told me its not corporate its customer service and that customer service did not always know what they are talking about. The manager asked for my bank card I told her again for the millionth time that I did not have an account with the bank and that I am putting the check into my mothers account and handed her my moms card. She said oh I'm so sorry yes you can do that. The teller Nespa asked the manager what was happening and realized she and all of them were wrong. Proceeded to the back room avoiding eye contact and no apology. I was humiliated and it took one hour to deposit a check!!! Considering the job market I am sure there are highly qualified individuals that would do a better job than Nespa and Stefanie or at least admit fault and apologize. I have also filed a complaint with BBB. Bob 1/5/12 Twice in the past two years, Citibank has incorrectly coded IRAs which I rolled over from another bank. The coding should have been as a rollover (a number 7). Instead, they coded the rollovers as new cash with the result that we have had to deal with the IRS. I was able to clearly prove that the first incorrectly coded was, in fact, a rollover and the problem was resolved. Now they did it again in 2010 coding two rollovers as new investments. So, now we again have to deal with the IRS to prove that the entries should have been coded as rollovers. Getting Citibank to act is near impossible.Promises of the corrected form are not kept so, now, we'll deal with the CEO. Hard to believe these people are so inconsiderate. Aside from that, bear in mind these banks are paying the same interest - or less - than they paid in the 1950s. Dan 12/23/11 Fell behind on payments. Finally was able to make a settlement. For a year Citifinancial retail and Citibank/Sears continued to send bills. Finally contacted Citifinancial claimed they had forgottent to flip a switch with no apology what so ever. Now a disreputable third party has contacted me and is continuing to harrass my family because Citibank/Sears has "failed to flip a switch" and has sold my account to Portfolio Recovery Associates who have reviewed the settlement and decided they can ignore that settlement. There is no way to speak to Citibank once they have sold the account as they only have a fax number to a disputes department who I was assured would contact me by mail. If I ever get out of debt I will never do business again with any branch of Citibank. kathryn 12/21/11 I have been getting the run around from citi card, for a year! in late Jan. 2011 my Ex took my card to buy some jewelry. He did try to open up a card of his own, but was turned down. So he decided to use mine. Thanks to the lack of an ID check by Gordon's Jewlers. i have been stuck with a $3000 bill. Gordon's has since refunded the the money and taken the item back. They have also been trying to dispute this matter. I get calls 9-8 times a day with very rude service demanding payment. When i tell them whats going on the demand more payment then threats of keeping the intrest and late charges going! The gordon's store managers and myself have sent numerous faxes of the return recipts and letters stating the matter as it is citi cards' policy. And still nothing is done! I had a 724 credit score at 20yrs old now that is gone. The matter has now went to a different credit agency also owned by citi cards. when i ask for a corprate number their answer is "We dont have one" when i ask to speak to a supervisior im on hold for 30 min or till i hang up. when i get transfered to the recovery dept. no one speakes english (it's in india). when i ask for the fraud dpt. the hold game again but they will mail me a fraud form that will reach me in 2weeks. never seams to get to my po box though. where do i go? Anonymous from 12/10/11 12/17/11 So, I have to make a call to customer service 1-800-950-5114 (at 4:48 est), i was very skeptical but have to be done. Surprising it was one of the best customer service i received, the person I talked to is probably a Indian nationality. Understand our economy is bad all that outsourcing is always a complicated topic. But its customer service meaning what/who ever can do better service win. Good job Citi, and for training purposes like you claim listen to this conversation and use it as a model for employee in the US. Maybe they will be inspired to serve better and read better. Sincerely, Your happy customer Ginny 12/15/11 Last month we paid off what we thought was the balance on our Citicard VISA, paying the full amount due that was on our statement. Shortly after that, we received another statement showing that payment posted on 11/18/11 and yet additional interest was charged on our account on 11/23/11. When I contacted Citicard, I was sent the following message: "Interest charges for purchases, balance transfers and cash advances will begin to accrue from the date the transaction is added to your account balance. They will continue to accrue until the payment in full is credited to your account. This means that when you make your final payment on these balances, you will pay interest for the time between the date your last statement prints and the date your payment is credited to your account. Thank you for using our website." Ok, so I'm assuming the additional interest was for the time between when the Nov. statement printed and 11/23/11.... Of course, they don't really make it clear.... So on 12/14/11, I e-mailed them again and specifically requested the payoff amount on 12/15/11 that would completely pay off the account -- meaning any interest that had accrued since the previous statement was included. I received the following reply: "We are unable to provide you with a payoff balance as the balance can change daily due to new charges, credits or payments. Please call our Customer Service Center on the specific day this information is required and we will provide documentation with the current account balance. Thank you for using our website." So basically what I'm getting from this is that you can never pay off your balance with Citicard, even if you pay the balance due on the statement every month because they have their own way of computing interest that makes it impossible to ever pay off. THIS IS TOTALLY UNETHICAL!! I am furious at this practice and am trying to decide where to go next with my complaints. Chris 12/14/11 I attempted to make a payment online through Citicards and it did not go through. However, it indicated that it went through, and I thought everything was fine. On thanksgiving weekend I received literature my minimum payment due was nearly doubled...I am very upset with this and have been receiving harassing phone calls for almost a month 6-8 times per day. I do not recommend Citibank, and will be prepared to cancel the card as soon as possible. Anonymous 12/10/11 I called 1-800-362-0075 to response to the credit card offer (Simplicity), around 6:30pm EST I don't have any issue with the company, I understand that the company is pressing hard with good offers to excel the performance. However, I had a horrible - unacceptable extreme un-professionalism - experience with the lady who I talked to. During the conversation, she was yawning, chewing/eating, and miss-reading the offer - her reading is unbelievable awful- even folks from India can read better. I am shocked and speechless. It appears to me that the company has little/no time or no INTEREST to closely monitor the customer service, but it a BIG mistake. I applied credit card over the phone with various banks, such as HSBC and Chase, and I have to say that this call with Citi is by far the worst. Citi, just because you have a great offer doesn’t mean horrible customer service is acceptable. It is not a trade off; I can only hope the Senior exc. from corporate will take this concern/problem seriously. I wish that my incident will inspire or pressure you to investigate, so that you will have a better understanding. If that the case please contact me back, I challenge you to listen to the phone conversation I had with her. And you can judge, learn, and make strategic decision for the success of Citi - that you all are trying so hard to accomplish. Best regards, Your newly acquired customer due to your awesome offer and marketing and who is discouraged/unsatisfied with your customer service. mary heuser a committed citibank customer 12/7/11 I want to commend an employee of yours in your NY islandia office. His name is Thomas Doran. He has not only resolved my issues with my online banking, but has gone above and beyond his duties in suggesting ways for me to save money so I can spend more. I have had an online account w/citibank since 1988 i believe and I now use your online banking and have a citibank c card. He had been the representative of my workplace "Theracare" and I went to him because of his code of ethics. I commend him for his work ethics and hope he will be with you for a long time. His is a true employee worth his weight in gold. Thank you m heuser 12/7/11 I am extremely disappointed in your customer servcie online hotline. The woman (from india) was of no help to me and would not give me a supervisor. I had to go to a citibank branch to resolve my issues. Bring your customer service bank to america LBW 12/6/11 Harrassment. I made a payment $4.00 short of balance due. Now Citibank calls 6 to 8 times a day. No one speaks and the connection is broken 3 to 5 seconds after answering. The number they call on is 859-283-8071. Contact with the company claims they are making the calls and it seems to be ok that tey are harrasing people. Check the net, they are doing this as a regular collection process. Is this legal? Kerry (Australia) 11/9/11 For 3 months been trying for a Citibank card after applying online. 3 god dam months of making phone calls to Singapore, Malaysia, USA, Hong Kong, Indonesia, Australia & guess what, every bit of information I send always gets lost, and add to that when ever someone does answer a phone they can barely speak english, even tried India but they couldnt even speak their own language. Left messages, emails all of which are a no go. Who the fuck are Citibank, the ghost who lives, what is their game and as we would say in Australia they are as useless as tits on a bull. To all out there do not go anywhere near Citibank. Oh by the way Citibank I do actually have some money to invest but guess what it will be going elsewhere, to a bank where they speak & read english Screw the lot of you, bunch of assholes. J.J 11/1/11 In my honest opinion of citi bank, you should be ashamed of the way you treat your customers. I would like to say that everyone that has had to put up with your crap should just get together and start filing class action law suits against you and also file a complaint with the federal trade commission and just to put the icing on the cake bombard Washington, D.C. with letters and complaints. Maybe people can get some type of restitution, especially with all the politicians who want to get reelected. Greg Phelps 10/26/11 Citi bank treats there customers like dogs. I own 3 small businesses & have numerous accounts with them, both business & personal. I have had enough & will be switching all my banking to US Bank. I have done business with Citibank for about 15 years. They really do suck. I highly recommend that nobody bank with them. Put them out of business, pull all your money out of this sleezy outfit. Fred Imbody 10/24/11 Warning, Citi bank should not be used for anything. This comment is for people whose only income is from retirement sources. If you work, your out of luck. Make your own judgement on the following. Just a suggestion, check the 1978 Fair Collection Act. You will find imbeded the wording that Old age Retirement, Social Security, Disability benefits are generally exempt from execution, levy, attachemtn, garnishment, Do your own research, you might find it very interesting. kees 10/7/11 Dear Mr. Vikram Pandit, I received a letter from a Ms. Debbie Gabor, Director of Personal Banking at Citibank, which unfortunately does not come with a date nor bears a return address. Debbie tells me that she truly appreciates my business and has been listening. As a result she wants to reward me with a $15 monthly flat service fee, whereas your service has been free for the last 12 years we have been your valued clients. Also Debbie introduces some boloney about a rewards program and thank you points, which can be earned, without explaining what thank you points are and what’s in it for us. I don’t know who Debbie has been listening to and what exactly she understood, but she clearly missed something. To clear things up I visited one of your new flagship stores, where Cathy Lorden, a Universal Banker (!), was so kind to arrange that my savings account (good for 0,5% of interest) is now closed, and that if I arrange to keep a minimum balance of $1500 at all times (at no interest), no service fees are due. If I understand this right, but please correct me if I’m wrong, this means that a $1500 deposit from our side is now required so we can trust you to take care of our money. May I kindly ask you to wake up (Citi never sleeps) and to turn on your radio or TV set, or just look around the corners of the many fancy offices you recently opened, and see and hear and listen to the protesters lining up on Wall Street? Kind regards, Helen V. Biggins 9/30/11 (617- 727-8400Hot line) Office of Attorney General of Massachusetts One Ashburton Place Boston, MA 02108-1518 Telephone (617-727-2200) Attention: Attorney General. My issue is with Home Depot Citibank Credit Card Company, I feel they are being dishonest and deceptive, and I was wondering if you could help me with this situation. I need to know if what they are telling me is correct. This is the problem. In August, on the 8/13/2011 … I entered into an agreement to purchase an appliance from Home Depot; however on 8/25/2011, I called Home Depot and cancelled this purchase and received a cancellation number. The cancellation was entered into the computer(I have the cancellation sales receipt). I received my September Statement from Home Depot and it still showed the purchase I had cancelled and a payment of $25.00 was due on 09/17/2011. But, since I knew the purchase was cancelled before the 9/17/2011, I did not make this payment. This was the only charge on the September Statement. This is the problem. I went online and saw I had been penalized $25. ( Late payment charge). I couldn’t understand why this happened since the purchase had been cancelled. I called the charge card company that Home Depot uses and they told me that because I had made a few purchased after I received my September Statement they could penalize me. I should have paid off the new purchases by the 17thenth of September. This is not good business ethics or fair to the consumer. I believed that these charges would be on the October statement, (the purchases were made on 9/1/11- 9/11/11 and -9/15/2011) as I had already received the September statement and these charges were not listed on the September Statement, I assumed they would be on the October Statement. The credit card company telling me that because the cut- off date is the 17thenth each month on my Home Depot Charge, any purchases I make on the credit card after I have receive the statement for that month I must pay immediately, if I don’t want to be penalized with a late charge. We used to have thirty day to pay purchased to avoid interest on the purchase. Usually August purchases are on the September statements and September purchases are usually on the October statement. The Citibank credit card company told me that this has changed and I must pay for purchases the same month they occur. So, if I purchase anything before the seventeenth of the month then I must make sure it’s paid by the seventeenth. This is the first late payment I have ever had usually I pay early to avoid any interest. I spoke with a manager at Home Depot and he also called the credit card company, they told him this was their new policy, and he did not understand how they could do this. Please advise. I cannot understand this Citibank credit card policy. The manager told me he would have the late charge removed; however, I need to know if this practice is legitimate. The credit card company told me all the rules had changed and these were the new rules. Please help me understand this change to our credit cards use. I was told these new rules will be applied to all my credit cards. I hope this letter explains the situation with clearly. I received my October and I was correct the items I purchased in Septmeber were on the October statement and I never should have been charged a late payment. The people that work at citibank are ill informed and don't know what they are talking about. Home Depot had the late fee taken off; however I hate CitiBank and will cancel my Home Depot Credit Card and use another credit card to purchase items. Example: If I receive my September statement in the beginning of September and the cutoff date is the seventeenth, and I purchase something on the fourteenth or fifteenth then by the seventeenth I must pay for that item or I will be penalized with a $25.00 late payment charge. I spoke to someone at the credit card company who identified himself as supervisor and this is exactly what he explained to me by a citibank employee. Helen V. Biggins 9/30/11 Lots and Lots of problem with Citibank credit services, never had a late payment was penalized $25 because someone in Citibank credit office made a mistake, it was reversed but the employee, a manager, did know what he as talking about. Will cancel credit card. It just not worth it, they are a difficult company to deal with and bad customer service. anubha agarwal 8/13/11 I disputed a charge where merchant did not provide the merchandise and would not return the payment made using Citibank/Sears master card. Citibank dispute dept gave us a run around for ~6 months. Finally, disputed an amount that was different than requested and provided proof of. Most citibank/dispute dept reps seem to have a chip on their shoulder. There is no explanation for this difference in the disputed amount. Secondly, merchant just made up something and now citibank has put the charge once again on my acc. Citibank seems to believe the merchant more than the documentation in under their nose. BTW, I have excellent credit history and have been with citibank since last over ten years. I wonder if bad service is due to the fact that my citibank card is serviced by sears! In any case, I would appreciate some attention from the corporate headquarter. Deepak 8/16/11 I have experienced one of the worst expereicne with citibank India. The customer care is useless and if taken this issue to still higher authority "India.Grievance.Redressal.Officer@citi.com" it is more useless John Coffey 8/19/11 I have several cards with Citi Bank but all have a zero balance.I have been receiving telephone calls from 800-733-1116 and when I answer their machine hangs up. This happens several times a day. I have even wired in my fax to send or receive when they call but that didn't work.I have spent about two hours on the phone trying to get this stopped but no one seems able (or cares enough) to stop it. After one full hour talking to their "customer service dept." I was told to write a letter to their corporate office. This I did but to no avail. I have call blocking on my phone but YOU CAN'T BLOCK 800 NUMBERS. Thank the FCC for that. I am going to cancel any card that is thru Citi and refuse to do further business with them. I wish I had their CEO's private number. He would receive a call every time I did... I bet someone would be able to help me then. Isn't it interesting that when you search their web site for "complaint department" or "Customer complaint" you get zero returns!!! Gary Corley 8/30/11 My wife and I have made an offer on a home. City Bank holds the mortgage on that home and had recently approved a short sale and went under contract. That contract fell through due to the buyers inability to get financing. I have 100% financing guarantee from my local bank up to the amount I offered. My real estate agent has sent the offer numerous times to City Bank and because we have heard absolutely nothing from Julie Whiting who is suppose to be managing the account we have had to sign an extension. The home is sitting without A/C, without insurance, and already growing mold. Is it the practice of City Bank to not at least make contact with someone who has made a good offer while the home is quickly depreciating. Someone please contact Dyess Real Estate in Clewiston Florida 863-983-6663 and speak with Ann Dyess or Laura Smith concerning the Shanahan home at 6630 Flaghole Road and the offer that I made. Atleast say we are working on it. Lifestar 8/30/11 My rating of Citibank—banking unit used to be a four or five. However, with the recent incidents that happened to me because of the roles and functions of the customer representatives that I dealt with lately have inappropriately applied in the banking industry of customer service. In addition, the “Information Technology” unit of Citibank is defective and user-unfriendly because Citibank is not even allowing the customer to email Citibank without opening an online account. Now I rated Citibank with poor services and poor customer relation with existing customers! First of all, if you just want to send a brief email to Citibank under an emergency basis, you cannot because you have to expose your identity electronically such as documenting your ATM, Debit Card, and Account Number in order to open the online account when the truth is the “customer's only intention to send a specific email via Citibank’s website to the banking unit of Citibank rather than interested in opening an online account. So, this step does not make sense and it even exposed the customer’s identity to identity theft despite Citibank claimed it is safe to access the online account without risk! Not allowing the customer to email Citibank without opening an online account is totally “backward, defective, and useless for Citibank’s Customers” since Citibank and the IT unit required the customer to open an online account if this customer simply is only want to send an email under an emergency basis to the unit whom handled customer service issues! Secondly, the customer representatives that I dealt with lately “truly are not well-trained in terms comprehending, acknowledging, and accepting the customer's extenuating circumstances!” As a result, they ended upsetting the customers unnecessarily and tremendously! When the customer tried to explain and share the information again with the customer service representatives, the representatives simply were not attentive to the questions that were being asked and not even bother to verify if that is what the customer is talking about. Consequently, the customer representatives simply and automatically jumped into conclusion and proposed defective and inappropriate solutions to the issues or concerns of the customers. If the representatives are not trained to handle customer issues effectively and efficiently, they are in the wrong profession since the field of banking and many professions on earth required the representatives or employees of the company to have good listening, comprehension, problem-solving, etc. skills. The representatives in the banking unit of Citibank are so behind on these crucial skills! Phil L 8/31/11 I ECHO SOME OF THE COMMENTS THAT CITIBANK IS THE MOST DIFFICULT PEOPLE TO WORK WITH. THEY HAVE THE ABILITY TO WORK WITH PEOPLE WHO HAVE FALLEN BEHIND BUT CHOOSE NOT TO. I AM MAKING PAYMENTS THAT WOULD RESOLVE THE ACCOUNT IN FULL IN 18 MONTHS BUT THEY WANT IT IN 12 MONTHS WITHOUT ANY NEGOTIATING AT ALL. LET'S BE REAL CITIBANK LOOK AROUND THE WORLD PEOPLE ARE HURTING. IT AMAZES ME THAT THE ONLY INDUSTRY THAT DID NOT ASK FOR FEDERAL HANDOUTS WAS THE CREDIT CARD COMPANIES... HMMMM PRETTY AMAZING DON'T YOU THINK. HAVE A HEART CITI!!!!!!!!! A True American 9/3/11 Citibank Corporate Office Headquarters 399 Park Ave. New York, NY 10022 Attention: Mr. Ken Stork, Vice President Reference: Your recent credit card offer. Dear Mr. Stork, Today I received in the mail an introduction and offer to your new Citibank Preferred Credit Card. You are promoting your Credit Card with a 50,000 bonus Thank You Points. You have provided your Annual Percentage Rates for purchases, and Balance Transfers which are 12.99%, 15.99% or 18.99% based on my creditworthiness. Your APR for cash advances is 25.24%! You also have a Penalty APR of 29.99% if someone makes one late payment. Probably the reason why you are sending me this in the mail is because I have a credit score of well over 800 with the three credit score reporting companies and am a low risk customer. I would like to make a statement to you rand all other banking institutions in the United States of America: For years you have run your banks without fiscal responsibility using the American people to supply your corporate officers with their million dollar salaries and their million dollar bonus checks. You ran your banks with less respect than a Mafia Mob organization loaning money to its prey. When you got into trouble you asked us (We the People) to bail you out, and when we did you used our money to continue to pay your executives their million dollar salaries and gave them their million dollar bonuses while We the People suffered with the economy. We the People lost our jobs and when we could not pay our mortgages on our homes you decided to take our homes from us using the foreclosure laws, and put families out in the streets of America without any regard to your faithful customers. Now you come to (We the People) and ask us to take your credit card offer, with a SLAP-IN-THE-FACE interest APR of as much as 18.99%, while your banks are giving its customers less than 1% on their savings accounts. You must think we are fools! You also want to charge for each transaction on Debit Cards, for people to use their own money that you are using to invest for your own profit. I think I speak for the largest percentage of Americans when I say the HELL with your credit cards, and the HELL with your Banks. Find some other suckers to do business with, for this person will pay cash for what he buys, and if I don’t have the money then I will just do without. I will not let you FAT-CATS continue your Mafia style lending operation that you have used to bankrupt this nation. Sincerely; A True American Vincent Curcuru 9/5/11 I think it is terrible that Citi Cards Mastercard has decided not to process Wikileaks donations. I saw Julian Assange's interview on 60 MInutes last night and admire what he is doing and think it is terrible that he is being considered for prosecution by the US under the Espionage Act. DIno DeVita 7/22/11 On July 2, 2011 we sent in payment for the card electronically. The bill was due on the 5th of July. Our bank statment says it was posted on the 5th which means of course it was pulled out. Well they are saying that we owe a late fee of 40.00 and that citibank didn't pull it out till the 6th. I can understand that the 4th being a holiday, but the 5th being a tuesday its a work day the money was there. the guy at the call center which you can't hardly understand, (how about hiring a call center in America), was rude and ignorant, Um hello its not rocket science, duh, Its citi banks fault not ours we refuse to pay the 40.00 fee... And by the looks of these posts customers are not happy at all with citi bank. We do have proof that the money was pulled out of the account on the 5th so if it isn't taken care of we'll call a lawer. Ahmed Elsheikh 8/4/11 Dear Sir : It is my pleasure to write to you,please read what is coming next and tell me what is that ? We are sorry for the delay of the delivery of your GOOGLE WINNING FUND be for Received the sad news from one Miss Janet Scott claiming that you and your entire family member has a Motor accident which claims you’re lives. And as you can see she is now ready to received you PARCEL worth 500, 000.00 GBP (Five Hundred Thousand Great British Pounds). So we want to know if really your are dead that is why we want to confirm by sending you this email. Here are her information’s Name: Janet Scott. Bank Name: City Bank, New York Bank Address: New York, USA Account Number: 6503809428 Do you have an empolyee her name is Janet Scott,do you know anything about that prize? Enough Already 7/29/11 My wife took out a loan from Zale's for her son to get an engagement ring. Citi calls us 4, 5, 6, 7 times a day. They never leave a message, when we answer, they never tell us who they are or what it is in regards to. That is a violation of the Fair Trade Debt Collections Act. When I spoke to a supervisor, she told me that I have to ask who is calling, and that it's not a violation unless we ask and they don't tell. My answering machine clearly says "Leave your name number and a message..." so I do ask every time. Now, whenever we pick up their call, no one answers on the other end. This is out and out harrassment. I recommend that anyone who has issues with Citi that they write Jud Linville, CEO, at 399 Park Avenue, New York, NY 10043 and let him know what you think of their business practices. Jean Smail 7/29/11 We went to Sears to purchase new appliances for our kitchen. We decided to reopen our major purchase CC from sears issued by Citibank) to pay for it. Much to my horror, when the credit card and statement for the purchases arrived in my mail, it was in my married name from my first marraige 27 YEARS AGO!!! So I called the number on my statement and, after being on hold for 1/2 an hour, an agent answered and I asked to talk to a manager. After being on hold again for 20 minutes a very rude person, named Chad, who claimed to be the fraud department manager, came on the line. All I wanted to know was, "How could that name possibly EVER show up on a credit card? Especially when Citibank ran my credit with the currect (for that last 27 years) last name but issued a credit card under a very old name. They blamed the sales person at Sears. Said he didn't clear out the name that was on the screen to correct the name. My husband and I have both had a credit card thru sears with "our " last name. I am sure that Sears would have purged computer files in the last 27 years and deleted names that were no longer in use. He ended up raising his voice at me almost to a full out scream session each time I asked him how that name could have ended up there and that I didn't except that Sears had done this. Then on the 25th I talked with Jason, he said he was also in the management team, the conversation went the same. Does Citibank train their people to scream at the customers when they the are confronted with a question they can't answer? Then a few days later I talked with John unit # 24201, the conversation went the same. Then on The 28th, someone named Nick called me unit # BSR533. The BS part was certainly correct. He dodged and weaved each question as the others had. I recieved a notice from my "Chase" ID protection of the credit card mistake. I asked all of the citibank managers I talked to why they hadn't caught the mistake. I contacted our lawyer, many managers in Sears, at Chase, and they all felt that my ID could be compromised. I told Nick, that as many cell phone minutes I used trying to get this straight, how much of my time I spend trying to get answers to my questions, I felt the least they could do was pay for 2 years of ID theft protection thru my current provider at less than $15 a month. Nick stated that there was no way he could authorize that kind of credit to my account, and no way for them to pay Chase for it. I wish you had a chance to listen to the phone recordings of all of these conversations. I am a supervisor over 12 twentysomething guys. If any of them had talked to one of our customers like I was talked to, I would fire them in a minute. Your workers obviously need some public communication skills classes...in fact everyone I talked to could use it. Not one person I talked to that worked for you acted like I was the one that was wronged. They treated me like I was over deliquent in my account and couldn't be trusted. Jason was screaming "what do you want me to do?" What do you want from us?" Each time I answered "An answer to how that name got on my card". He just got more angry until he was yelling so loud I hung up on him. In my 57 years I've NEVER had such a terrible experience just to buy appliances. I told Nick that if I recieved another notice from my ID protection company I would contct my lawyer again and I am guessing that would cost you much more then $15 a month. Daina B. 8/1/11 I have over $130,000 (including the $50,000 interest they've added) in student loans with Citibank. They claim to want to assist you in every way possible to make sure you can make your payments manageable. However, I am now 51 days past due because of my financial situation and each time I try to speak rationally with them, they say "there is nothing more we can do to help you." I am a certified teacher, and have been diligently seeking ANY employment possible for the past three years. I am currently a preschool teacher at a low-income (government run) Head Start program. I make just enough to get by, living at home at the age of 29 years old. I understand that I am responsible for these loans, but you would think that I could either be provided some assistance, or for goodness sake I am a teacher for the government! Wouldn't they give me some kind of reciprocation on my loans!? But that is another story... as for Citibank, I am ashamed to say that they are my student loan provider, and I have and I will continue to expose them for the greedy, heartless, ruthless money grubbers that they are. One solution to the debt crisis would be to eliminate student loans! Or even have some kind of relief! RESPITE FOR THOSE HARASSED BY CITIBANK!!! Devera Richter 7/2/11 I still have not heard from Citibank.I guess they don't care about there current customers and rely on getting new ones. Shelia Dawson 6/25/11 I AM A CURRENT CITIBANK CUSTOMER AND WILL SOON BE A PAST CITIBANK CUSTOMER,I HAVE DIRECT DEPOSIT AND MY EMPLOYER PUT MY PAYROLL CHECK ON MY ACCOUNT ON FRIDAY 06/24/11 AT 2:00AM AND NO-ONE CAN TELL ME WHERE MY PAYCHECK IS,I WENT TO MT LOCAL BRANCH IN DALLAS,TX ON COIT/BELTLINE TWICE AND WILL HAVE TO GO AGAIN FOR THE THIRD TIME FOR THEM TO LOCATE MY MONEY.CITIBANK DOES NOT CARE ABOUT THEIR CUSTOMERS I HAVE A CHILD AND BILLS TO PAY AND THEY SEEM NOT TO CARE.I HAVE CALLED ALL THE 1-800 NUMBERS I CAN CALL AND NO-ONE CAN TELL ME ABOUT MY CHECK THEY STATED MY ACCOUNT WAS ON HOLD SO THAT GIVES THEM A RIGHT NOT TO GIVE YOU YOUR MONEY "CITIBANK" THEY ARE CONTROL FREAKS THEY WANT TO CONTROL YOUR MONEY. I AM CLOSING MY ACCOUNT AND WILL HAVE NOTHING TO DO WITH CITIBANK AGAIN THEY NEED TO DO WHATEVER THEY CAN TO KEEP CUSTOMERS AND STOP LOSING THEM. SO I WARN ALL DONOT OPEN A ACCOUNT ARE DO BUSINESS WITH CITIBANK ARE YOU TO WILL ENDURE THEIR POOR SERVICE TO. BEWARE,BEWARE. Dawn Luke 6/9/11 I have been a LOYAL Citibank credit card customer since 1991 and over this 20 year period I've NEVER been late nor missed a credit card payment. Recently, I have had the absolute worse experience ever in dealing with Citibank. I am simply requesting that Citi refunds me an overpayment I made in January of this year. I have now spoken with at least 7 customer service reps and 5 account managers and each time received an apology, some ridiculous explanation and a commitment to receive the funds into my checking account within 24-48 hours. Needless to say, it is 5 months later and I still have not received my refund. This is NO WAY to treat a valuable customer who has, in spite of economic hardships, remained loyal and commented to her obligation to not only pay but pay on time. MAKE IT RIGHT & GIVE ME MY MONEY! Your Disappointed & Outraged Loyal Customer - Dawn Elena Timchenko 5/24/11 The service seems to be poor around the globe including Moscow, Russia. Citibank has been considering my request for Miles & More credit card for 1 MONTH (!!!) until I started calling the Citi bank offices daily asking to speed up the process due to my planned 3 week vacation to Miami on June 1. The customer service kept feeding me 'our colleagues will contact you within the next 2-3 days' every time i called and only after I have mentioned that i will send a complaint to the Headquarters in US, they informed me that apparently i had one document missing and sent the courier within 1 HOUR the same day. Today I was informed that the decision of the Credit department is negative. I will consider this as a national background or citizenship discrimination as I am not a Russian citizen and there is no objective reason to deny a credit card with a small limit of approximately 2.5 K USD (!). Although I have submitted information about my salary which is above the average, provided letter about my managing position in a big multi-national company and information about my trips to Switzerland, Germany and other European countries on a monthly basis, the decision was still negative. I needed a credit card only to collect bonus miles with Lufthansa during my business and personal trips (unfortunately Lufthansa doesn't cooperate with other banks). I will consider this decision nothing but a background discrimination until I will be given a proper explanation from the bank. Elena Timchenko P.s.: I am expecting a call-back on this matter asap tel: +7 9168166592 Devera Richter 5/27/11 I would like to know why my online accounts were deleted with out any notification? I was told that I had to open an additional online account as you were separating accounts by primary owner Meaning that in order to check our household accounts on line I will have to do double work. If my husband has given permission for me to be on the account and for me to handle it all(as it has been for many yrs) why the change? You can't imagine how I felt when I opened my online card and found 2 cards gone!! I panicked and that could all have been down with out that if you had sent a notice of change!! Would appreciate a call. Yitzchak Kerem 5/12/11 Woamn named brenda Gonazlez put me hold for an hour when I called from abrpad and I still couldn't order checks! 2 calls to the home office led to nowhere. Operator put me on hold for 5 minutes and that led to nowhjere. When I called 800-622-3999 again the operaor huing up on me. In pastr Beverly Hills manager was abusive to me and management whitewashed the issue. Several times I called San antonio headoffice becuase Citibank tricked me and my acount and they gave me refunds. Now they hide their addresses, tels, names, faxed,a dn e-mails from the public. No wonder stock plummeted from %40 to %4. They need to be sued and boycotted! jim giroux 5/12/11 Nice job on the stock split you morons. Please resign all of you are the worst. When you look in the mirror do you say I DESERVE A BONUS.Do you realize what you of done to people ,Do you have any clue at all. If you want to help the economy please never participate in it again. THIS IS TO ALL OF YOU. Joan Meigs 5/12/11 Citibank is very poor in customer relations. I never want to have another Citibank credit card. I would rate Citibank -10. L Sloop 4/27/11 Since there were no negative stars I will have to settle which of course is what it is like to deal with Citimortgage. I have been trying to resolve several issues with Citimortgage for 5 years!! They have no internal communication system. You have to repeat your story EVERY time you make a call. If they call you, you have to tell them why they called. If you call them, they cut you off. This was not an out of the ordinary day that required my interaction with Citimortgage. I ended talking to 7 people, was cut off from two and no one could find any record of a 42 page document I sent certified overnight that I hade received the signed receipt on! Then I was told that the address I sent it to was not correct however it was printed clearly on the letter from Citimortgage. but since the receipt signature was STAMPED and no one had ever heard of Kent Burgess or his location in Frederick Maryland, I lost it. Everytime they tell me that the call is being monitored for "Quality Control" I just want to scream! Are they trying to control the amount of 'quality' they deliver? I haven't gotten any and no one will give you any information. When I call and am dispatched to India or Indonesia, we always have a communication problem. I wish I could say even one nice thing about this horrendous company. Patricia Justis 4/26/11 I have had a Citi Dividend Account with Citi for the past 7 years. This bank is the most difficult to deal with over any issue. I have wasted literally hours of my limited phone minutes being transfered from one employee to the next. I have been paying off the balance and wanted to close the account since it was more of a hassle than a help to keep this card. The supposed account specialist did everything she could to keep me from closing this account. I was literally in tears by the time I got off the phone with her. It should not be so difficult to close out an account by your choosing. You spend millions in advertising to attract new customers. Do a better job with the ones you have and that would not be necessary. I would discourage anyone I know of doing business with Citi. I would hope that the constant stream of customers walking away might get your attention. This former customer says,"Good bye and good riddance." Liz 4/12/11 I have been a customer for Citibank for over 10 years never had any issues until this year when they closed one of my accounts that was in good standing without notifying me. C 4/20/11 CITIBANK, CITIGROUP IS A NIGHTMARE TO DEAL WITH!,PRESIDENT VIKRAM PANDIT WHO BOUGHT TONY RANDALLS APT. ON PARK AVE FOR APPOX. 18 MIL HAS 2 CHILDREN AND IS MARRIED. HIS STAFF IS RUDE, HIS FAMILY SHOULD BE ASHAMED,AND HE SHOULD READ MORE INTO HIS FAITH AND TRY TO REMEMBER WHAT HE BELIEVES IN SANATAN DHARMA,!HE SHOULD SHOULD KNOW BAD KARMA EFFECTS ON ALL PEOPLE. EVEN THE LITTLE ACCOUNT HOLDERS ARE PEOPLE THAT HELPED MAKE HIM A MULTI MILLIONAIRE AND GAVE HIS CHILDREN AND WIFE THE LIFESTYLE THEY HAVE. LORD SHIVA, YOU MAY LOOSE WHAT YOU HAVE ANYTIME MR. PANDIT! PEOPLE DO NOT REALIZE THAT THE GOV'T OWNS 36% OF CITIGROUP. I HAVE HAD FRAUD COMMITTED MORE THAN ONCE ON MY ACCOUNT,I AM DISABLED I HAVE BEEN TOLD ONE BIT OF NONSENSE AFTER ANOTHER,TOLD WE DID NOT RECEIVE YOUR INFORMATION, MY MANAGER WILL CALL YOU, WE GUARANTEE YOU THIS IS A PERMANENT CREDIT WHICH TURNS OUT TO BE DEBITED FROM MY ACCOUNT. ANYTHING NOT TO HOLD CITIBANK RESPONSIBLE FOR FRAUD ON MY ACCOUNT. BEWARE AND DO NOT HAVE A DEBIT CARD WITH CITIBANK WHICH IS CITIGROUP! CITIGROUP IS LOCATED 399 N. PARK AVENUE WITH A TELEPHONE NUMBER OF 212-559-1000. THE OPERATORS ARE RUDE ALSO. THEY HAVE OBVIOUSLY BEEN TOLD TO SCREEN & GRILL ALL CALLERS SO UNLESS YOU ARE THE PRESIDENT, A CELEBRITY OR DONALD TRUMP YOU WILL MORE THAN LIKELY BE SENT TO CUSTOMER SUPPORT TO WHICH IS OUTSOURCED MOST OF THE TIME OUT OF THE USA. CITIBANK HAS A PHONE CENTER AND OFFICE IN FLORIDA, THE HEAD OF ONE SITE IS ROBERT WHITMAN, YOU WILL NOT GET TO SPEAK TO HIM EITHER. I HAVE SENT FORMS MADE TELEPHONE CALLS HAVE HAD THE RUN AROUND BEEN SENT COMMON FORM LETTERS BY THE ANONYMOUS S. LARSON, TRIED TO REACH KEN STORK AT 701 E. 60TH STREET IN SIOUX FALLS ONLY TO FIND OUT RUDELY THAT DEBIT CARDS DO NOT HAVE THE SAME RIGHTS AS A CREDIT CARD AND DEBIT CARDS GO STRAIGHT THROUGH THE BANK! YOU CAN WRITE , YOU CAN TRY TO CALL YOU WILL ONLY GET NOWHERE BECAUSE THE PEOPLE AT THE TOP DO NOT SPEAK TO YOU AND THEY ARE NOT APART OF THE FRAUDULENT ACTIVITY THAT HAS OCCURRED ON THE PEOPLE'S ACCOUNTS. WHAT IS THE POINT OF HAVING THIS INFORMATION PERHAPS OTHERS WILL BE AWARE AND BEWARE, FIND ANOTHER DEBIT CARD BANK. I HAVE BANKED WITH CITIBANK SINCE 1989, THEY WILL NOT GIVE YOU THE TIME OF DAY, THEY STATE THEY FOLLOW PROCEDURES, BUT THEY CANNOT CONTROL THE US MAIL SO IF YOU DOD NOT RECEIVE CORRESPONDENCE YOU LOOSE AUTOMATICALLY UNLESS YOU WANT TO APPEAL AND THEN YOU JUST SUBJECT YOURSELF TO THE SAME NONSENSE TO GET ABSOLUTELY RIGHT BACK WHERE YOU STARTED NOWHERE! I HOPE THIS HELPS OTHERS THAT THEY NOW HAVE A CONTACT, THEY NOW KNOW A LITTLE MORE WITHOUT HAVING TO GO FROM SITE TO SITE AND THIS IS MY PERSONAL EXPERIENCE. GOOD LUCK TO EVERYONE ELSE! REMEMBER BEWARE BEWARE BEWARE AND READ THE PRINT ABOUT DEBIT CARDS TO CREDIT CARDS, YOU ARE BETTER OFF WITH A SECURED CARD THAN A DEBIT CARD IN MY OPINION, BUT NOT FROM CITIBANK IN MY OPINION! LHemmer 4/8/11 Citi banks reps have lied and noted things I never even agreed to or said and I asked them to go back and listen to the recordings they say they do when the call but they refused. Talked to several reps to get some problems they caused on my acc and all I got was a diff story from each and more lies. I was never late for nine years and always paid my bill on time over all nine years and never was late and yet they have treated me like garbage and All I want to say is bottom line? STAY VERY FAR away from this horrible card. They do not stand by the very customers they rip off. Ed Maina 3/29/11 I have been a citicard holder for 8 years. I always liked using this card and never had a problem. Let me first say this I have never NEVER been late with a payment and I either always paid my balance off or paid 4-6 times the minimum payment due.A year ago,unbeknown to me,my cards interest rate went up tp 29.99%.When I called to question this which took about 9-10 months because I didnt think I had to look all the time at the interest rate,they said that a letter went out to all citicard holders,doubtful, and that they were all told that the terms of the original contract was changed to either 29.99% or the card would be closed. First off I never received any letter, second they held everyone hostage, either take this percentage or we will ruin your credit by closing your account, which by the way I have impeccable credit and always have. I am paying this card off immediatly, thank goodness I can, and I will NEVER NEVER NVER use this bank or card again. 3/21/11 I have been a customer of Citibank for almost 20 years. Truthfully my problems with them began when they merged Cal Fed with Citibank because Cal Fed never gave me any problems. Citi bank representatives both over the phone and various branches are rude and disprespectful. They demand things that are not consistent or reasonable from branch to branch. My privacy is constantly violated. They are always locking my account and then give me a hard time to get it reopened. This does not make me think they have tight protection policies, this makes me think they keep messing up and then I have to pay for it. I plan on closing my account shortly. Dmitriy Shebeko 3/23/11 CitiMorgage (City Bank) is the worst experience in my life. More than two years ago,I applied for loan modification with them. All this time they have been playing games with me. I have made hundreds of calls, and sent them tons of papers they had asked for. Once I was even preapproved for three-month modification trial after which I didn't get any responce from them for several months. Every time I had called them, their only answer was "Your modification were rejected because we didn't get documents from you." I sent them the proof that I had faxed them documents, and we started new modification process again. But no matter what you do or send to them, they just don't care. They play dirty games with you, you never talk to a person who says the same things the privious one has told you. They are always right, and make you feel like an idiot. I have lost so much time with them just to understand, that nobody ever really wanted to help me. Dmitriy Shebeko 206-372-0683 dshebeko@gmail.com Delia Green 3/14/11 I currently bank with Citibank, Chase and Bank of American. I have a Checking/Saving account, business account and 2 student loans w/ Citibank and after dealing with 3 of their representatives, I will be closing out of all my accounts and giving JP Morgan Chase my business. I asked to speak to a supervisor and was put on hold for 10 minutes to later be told they are ALL unavailable. When I called back, I was told to wait 48 hours to have someone contact me. After a whole WEEK a supervisor finally called me back and that was to inform me to submit a letter because she can't do anything for me over the phone! I would rather give my business to a banking institution that treats their customers with respect! Mr. Joe M. Thompson, Jr. 2/25/11 In this era of post-Bernie Maddoff, Citibank employee Walter Sutton, an employee of the Citibank call-center, chose to attack my character rather than assisting me in a professional manner. It is my intention to contact the appropriate coporate officer and have this matter addressed so that no other customer has to withstand the totally unacceptable, unprofessional behavior of Steve Sutton. Della Brown 2/23/11 Citibank located on Long Island Brentwood NY 11717 Exact address is 710 Suffolk Ave.I have been banking with Citibank for years I have introduced many of my family members to this same branch which means we have a total of 6 separate accounts in 1 home. Each time one of us visit this branch to handle anything dealing with a teller the wait is unbelievable. I can understand you may be short periodically but it is all the time. There can be a line out the door and you have 2 tellers working the window. This has caused this branch customer service to become horrible. We just can't do it anymore all of us are planning to leave and go to the new bank around the corner. You get a lot of apologies but Enough is Enough it does not take a rocket science to see you need more help.. Your customers are suffering and complaining each time you stand on these lines. Should you place your deposit via ATM you run into the chance of bouncing many checks because the teller decided to hold a $650 check well over the expected hold time. I am really trying hard not to leave because I have all my direct deposits going into my accounts and it will be a pain to change everything. After my son returning home today Feb 23,2011 from waiting an hour on line being halfway through the line he decided to use the express deposit the Pain of changing my direct deposits to another bank is becoming a need. There are so many people out of work you truly need to hire more tellers. This is no longer acceptable service. Should you need to contact me I will be more than happy to hear something from somebody regarding this mess. Thank you amy 2/15/11 This isnt about the Corporate office.This is one of the branches on Long island in Nassau County...I was and been coming to citibank for all my banking needs. I have a banker that always helped me before but as of late...he hasnt..i have been there 4 times to speak with him and try to get him to help me with my account and its needs. As everyone else who walks thru that door for him to see..i should be treated the same way. I put all my monies into Citibank and the least i can get is time with my banker to help me with my discrepancies in my account. If this does get fixed soon..BYE BYE CITIBANK hello chase...u just lost a great valuable customer.. This banker needs to be reprimanded and reminded that he works a customer service and working with people is his business. Veronica Inezian 2/4/11 15 years of being a trustworthy paying customer and you drop me because of what a stupid equifax report tells you about my credit report. Yes, I have a lto of student loans, but I do not have any negative history and always pay as agreed. I have never been so insulted! I have been reading online, that many people have experienced the same treatment. If 15 years of great history with me is not enough to prove that I am a responsible person, then I do not want your business anymore, and I will tell that to everyone I know. Bill Schaffer 2/7/11 Suddenly this month the credit card division decides to change their online statement form...not that the information is different, or easier to read. The result means I would have to go out and buy 14-inch paper, or reduce the type until it's too small to read to get it on one sheet like before. Second, have you ever seen a 14-inch notebook. It's a little thing, but very annoying, and what was even more frustrating was when I asked the online help people for help or even a reason...I get 'thanks for using our website.' They don't seem to care about customers. Jenna 2/1/11 I have a credit card with this bank. Always make my payments. Owe zero. Not only have they ripped off Americans to get bailouts, they have shipped American jobs to the Philippines - that's the call center I just talked to. Try finding any of them who speak good English and are polite. LOL I finally hung up on them. Tomorrow, I'm getting a credit card with a regional bank. Keep American money and jobs in the 50 states! ray haverson 1/19/11 CITIBANK HAS NO REGARD FOR THERE CUSTOMERS THEY JUST CLOSED MY BRANCH IN SANTA ROSA CA.AND MOVED TO DOWNTOWN BRANCH WHICH IS OVER 20 MILES AWAY I HAVE BEEN WITH CITIBANK FOR 30 YEARS AND THEY MOVE TO ONE OF THE WORST BRANCHES IT IS HARD TO GET TO AND HARD TO FIND PARKING I GUESS I WILL HAVE TO CLOSE ALL MY ACCOUNTS AND MOVE TO A BANK THAT IS CLOSER BUT I LIVE IN A 5,000 HOME SENIOR CITIZEN COMMUNITY AND A LOT OF THE SENIORS FEEL THE SAME WAY I GUESS CITIBANK DOES NOT CARE HOW MANY CUSTOMERS THEY LOOSE THEY HAVE NO APPRECIATION FOR THERE CUSTOMERS BUSINESS Patrick Hanley 1/5/11 In a review I posted on 12/30/10 I failed to select the approiate approval rating. This entry is meant to correct that error. If anyone who reads this has similar issues with Citi Bank Health Cards, please help by contacting corporate headquarters. This has been classified as a business decision and needs to be reconsidered 12/30/10 My name is Patrick Hanley and I have some problems with the Citi Bank health card I have. Recently a corporate decision changed the way the card can be used. The Master Card option was discontinued. The major problem that created is the card can only be used for doctors visits, co-pay and the like and medical procedures. I am a type 2 diabetic and require health related supplies to manage my condition. These include test strips,lancets and medication all of which require prescriptions. With the way the health card has changed it can no longer be used at retail outlets. My required co-pays are not covered by insurance. Having been forced into retirement by the economy,this areal challenge. Iam sure I am not alone in this area. Please accept this as a formal complaint and take steps to help us. Patrick Hanley hanleyliv@aol com Thank you in advance Randall George Taylor 12/28/10 Please foward this email to: The Office of the Chairman {Citi Bank of NY NY} Dear Sir: Please send me a reply to this email regarding if Citi Bank would like to enter the limousine mfg business. I am a limousine broker from So San Frncisco Ca 94080, and would like to build a factory in Canada and distrubute luxuary vehicles thru-out Canada and The United Kingdom. I would like to build and 800 Million Dollar business/corporation with the assistance of Citi Bank of New York NY. Please send me a reply to:randallgtaylor@yahoo.com with any comments. Thank You Respectively: Randall Taylor Iris Morrison 12/22/10 I have a Citibank credit card. I tried to dispute a payment, have been in regular contact with their disputes department, and have sent them everything they have asked for in a timely fashion. There were two payments to the same vendor that I was disputing... I was told they were combined, and this turned out not to be the case. I was told they sent out separate notices for each -- I never received the second, and when they resent it and I responded to their request, they told me the time had passed and they could not process this dispute. I never received an answer regarding the second one. The zinger is that there is no file number on the documents they send you, so you don't even know to which dispute they are referring when they answer you. They do not support their card holders in these situations -- they simply make your life more difficult, without providing the service to which we are entitled. My advise would be to avoid taking out a Citibank credit card. Elizabeth Ackerley 12/20/10 Me and my fiancé' spoke with a senior supervisor in Nevada ( by the name of Krista, team 45) on 12/20/2010. We contacted Citi because we were sent a letter stating that our limit would be reduced due to one late payment within 6 months. The supposed late came because we moved from California to Tenn, and did we not receive our bill which anyone that makes a major move from state to state understands that Citi or any other bank is not the 1st thing on their mind and the bill/statements are the reminders. Now, speaking with a rep, supervisor then after speaking with the senior supervisor, she came to the conclusion that it was the call centers fault for not updating our information but it was nothing they could do to resolve the issue, except for to run our credit again. Well because we have just bought a new house we know that it is not good to have your credit ran so soon, and after the fact that it was indeed the banks fault we feel that the bank should just restore our account to its normal limit. The senior supervisor was very rude and did not listen to us to the point that we just hung the phone up and she called back and we let her know that the reason she was not understanding what was going on was because she was not listening. After all of this she ended up giving us a $100 credit towards our account and asked if we would like the president to call us and we replied yes. She continued to let us know that it was not up to her to fix the problem because of the credit law passed by President Obama it was nothing she could do. We feel that it was not our fault as the consumers and the bank should resolved the issue by restoring our credit line to its original balance. We can be called at (424) 249-9176 or (818) 793-7479. thank you Mike Shlater 12/8/10 I dont even want to begin telling my story. I just want to say that the Citi bank corporate office that deals with dispersing student loans and grants, is the worst customer service and the biggest mess of a company that I've had to deal with. I will never use citi bank and would never recommend it. I will do everything in my power to make sure no one uses your services as citi bank. Heather 11/30/10 Citibank does not know the word of "customer loyalty", regardless of over 10 years with this company, and an sterling credit history. Unfortunately, due to 2 payments being past due (3 and 4 days respectively over the last six months) they have lowered my available credit by $15,000!! While I acknowledge and fully accountable for the late payments, the payments were made, and Citibank earned twice rather healthy late fees for my tardiness. Now I am advised I "breached the terms of the agreement", thus the lower credit for six months. I think my pride is hurt more, and the total disregard for the customer. Shame on you Citibank, please continue to spend millions on advertizing to attract new customers. My recommendation is that you appreciate the ones you have. After my small balance is paid of in January, the account will remain open for but a short period of time as I understand it is prudent to do so to maintain healthy credit. However, I have no intention of staying with a company that clearly disregards the very essence of it's being. Robert L. 11/30/10 I believe Citi Bank is the owner of my mortgage and my servicer is in the process of doing a loan modification for me. I don't know why the banks don't get together with the govn't and come to some kind of solution to slow down the rate of forclosures. My idea of lowering the principle down to the assessed value of the property at a 2% rate of interest would not only keep the people in there homes (providing they have a job) but would also slow down the unemployment rate and create jobs. Remember for every forclosure there are ten families affected, a dominoes affect. I know the banks don't like the above idea but we need to work as a team, the govn't instead of waisting billions of dollars should compensate the banks with the above idea. Does this make any sense to whoever reads this. Please respond. Danny L. 11/3/10 I have a savings account at Citibank. I went into the hospital with a six by pass that went wrong. 6 months later I was out of the hospital being homecared by my family. The surgery was in Texas and I was living in Florida. Since I am single, I had no one to check on my accounts during this time. I am finally able to get around to follow up and Citibank advised me my savings account was unable to be accessed due to inactivity. My ATM card had expires and they told me I would have to write a letter and ask for my account to be reinstated. I gave them my password and other personal information over the phone, but they couldn't help me. The first two people I spoke with couldn't speak English and were probably outsourced. The supervisor was of no help either. What a waste of 45 minutes of my time. When I finally get my money out, Citibank will never see me again. TRhey wouldn't even update my change of address and phone and website wouldn't recognize my ATM card. Jay 9/7/10 I'm living in Germany for the US military, so I called and updated my mailing address for my credit card. I had a $24K limit and $0 balance, but planned on using it in conjunction with a move back to the US. As a result of the fact that I updated my address, Citibank put locked me out of using the account. To have the lock lifted, they required I go to a Citibank location, but couldn't tell me where there is one in Stuttgart, Germany. Then they told me to call back and find out from one of their partners in the US if there's a way I could verify my idemtify through alternative means. I said that since I couldn't use the card simply because I updated my address and they didn't tell me the problems I would have thereafter that I wanted to close the account. Again, they wouldn't close the account until I went through their verification procedures. What a nightmare!!! This is a third rate financial institution with policies that defy logic. This business is so bad that here I was about to use the card to charge between $15-$20K in a 4 week period and they didn't even want to do anything to help me be able to give them business, which is what I thought they're about. Is there anyone with a brain working at Citibank?? Fire all those over-paid alleged executives and put the cleaning help in charge because they have more common sense than the blithering idiots who are currently running the place. Judy B 8/27/10 I HEAR YOU HORROR STORIES!! I WOULD NEVER USE THIS COMPANY AS THEY ARE CALLING ME DAILY FOR 6 DAYS NOW AND I DON'T HAVE A LOAN WITH THEM! SOMEBODY BY THE NAME MARIO O FURUSSIO HAS A LOAN OR ACCOUNT WITH THEM BUT I'M GETTING ALL HIS PHONE CALLS!!! I DON'T KNOW THIS PERSON! I HAVE CALLED FOR 6 DAYS AND TOLD THEM I'M NOT SPANISH AND I'M A GIRL SO STOP CALLING MY NUMBER, THEY "FIXED" THE PROBLEM SO THEY SAY BUT, WHY ARE YOU STILL CALLING MY NUMBER AND ASKING FOR THIS PERSON!!!! I CALLED CORPORATE AT THE NY NUMBER LISTED AND HE GAVE ME ANOTHER NUMBER TO TRY AND GET THE CALLS STOPPED! I HOPE IT STOPS AFTER TODAY OR I WILL POST THIS TO CNN'S HOME PAGE. GOOD LUCK TO ALL OF YOU I WOULDN'T WISH THIS NIGHTMARE ON MY WORST ENEMY! Sheila F. 7/27/10 I have a Home Depot account financed by Citibank that I have been late making payments on. This has been a tough year for me. I had to take a leave of absence from my job to care for my 83 year old father who is blind, has a heart condition and is currently recuperating from colon cancer surgery. I find Citibank difficult to work with in terms of negotiating payments to accommodate their customers when there has been extenuating circumstances. I was told by the customer service representative that when I signed the contract for the credit card that I agreed to the late payment fee that would be assessed. That may be so, but there are situations that occur in life that are sometimes beyond a person's control, and the only bank that has not worked with me is Citibank. I called to discuss being put on a hardship program and I was told that I don't qualify. I was charged a late fee when I was only one day late with the payment. I asked if you would waive the late fee if I paid the balance in full minus the late fee, and you would not do so. If I'm struggling to make the payment I already owe, how do you think I can pay more? If an unemployed person cannot qualify for your hardship program, who qualifies? The other banks I fell behind making my payments with set me up in a hardship program immediately. If you think your way of doing business will keep you in business, I doubt you will make it through the economy crisis period. Your representatives are trained to extend an apology to customers but we all know how superficial words can be with no action on your part to indicate you are willing to work with your customers. I didn't ask you to cancel the debt, just make it a little easier to pay it! Believe me I want the debt paid more than you realize and once my account is paid in full I will never want anything to do with your bank again, and I would like the world to know it! AKM Shamsuzzaman 8/20/10 Dear Sir, Date: 08-20-2010 I am writing you this letter with sorry and pain from a citi bank employee. I was harassed by her there were no reason to be harassed. I had requested her to print deposit stamp on my deposit slip I know citi bank trying to cut paper waste but on the other hand they are using paper to waste. Which is two page deposit or withdrawal slip. I do understand that I do have to use whatever is the policy change. But the deposit that I had what will be the violation of policy. Is the policy if I do not like a teller I should not go to that teller? On 08-20-2010 amount 5.45 to 5.55pma at (00154) Astoria in the corner on Ditmars and 31st Street Branch I was told by a teller Name Maria Rosales If I do not like him next time if I come I should not go to him, as well as she told me that not to come to the brunch if I do not like her. In the news that citi bank did not gave an employee to dress the way she want to wear, she sued citi bank. I went few times in that brunch I had seen that she had discriminatory attitude other than her race. I do not want too much to talk about this matter. I had to go to that brunch because it is some time convenient to deposit checks to my citi business account. I spoke to the manager on duty and told him that I would not write about her. But I decided to write to you if I do not know what is going on in the field. You should have a very secrete shopper which happen during busy hour and they who is the secret shopper. I would tell like much citi bank brunch some teller is very bad has not their proper training in the worst situation. I did not create any worst situation but citi employee did. I just request her to print deposit record on the back of my deposit slip and told her I know they are changing. She just told me she can’t and she will not. Then I told her that I do some time lose the paper request her again to print. Then she told me if I do not I should not come to her window as because I told other teller do in different location when I deposit. By the way I do deposit in deferent location because I do have a job and go to school then I do deposit checks in location when convenient. I do want to request you please personally take necessary action to train her to be the good employee. I am not requesting you to fire her. I do want her to understand she should not create a situation that becomes a worst scenario. Which happened on my case I had shown to the other people as a crazy person? Also, your lots of teller in different location teller do not know what the deposit cut off time for the day is. Your most tellers need good training on customer service and back office operation procedure. Then they would have an idea how to handle the situation not to create. On the other hand if she is rich she should not work this type of job which she does not like. Also, I am very much concern about that she might take my business account information to use for something. I am requesting you to take necessary action. She must not be safe the way she acts. Manager told me that she was crying, if she do that type childish should not work this type stressful job or she should be trained properly. I personally be harassed by her attitude not only to I did went their few times I had find her attitude is very rude and aggressive and she is raced. I want to add for some other citi location like stairway street brunch in Astoria, in Hillside Avenue in the corner of 169th street, some employee is very aggressive With the best regard AKM Shamsuzzaman 646-320-8518 Daniel R. Cerny,Sr. and Janet L. Cerny 6/29/10 We have been dealing with Citi Bank for almost 15 years and have never missed a payment. We have recommended Citi Bank several times because we have had such a good experience with your corporation. Since we have chose to refinance, we have had nothing but a nightmare. We have been asked for the same paper work over and over again, when we call to talk to someone we always have to leave a message and it is days or even weeks before anyone gets back to us. It is almost impossible to get ahold of anyone in your Michigan Office.After we paid $650.00 in Appraisal Fees, and Handling Fees, is when this all started. We would like to have our $650.00 returned to us. We have been told several times that we would be contacted by the closer and instead they want more paperwork from us that they really do not need. We have mailed, faxed mountains of paperwork to CitiMortgage. We were asked several times if we wanted to drop the loan, we finally did today 6-29-10 after they asked for more paperwork again and being threated a penalty for not having the loan done on time. This is some of the people we talked to: Angie Krebs, Ben Arnold and Michael Clark. We want a call back on this matter as soon as possible at: 919-262-6561. Daniel R. Cerny, Sr., Janet L. Cerny Page 1   Page 2   Page 3   Page 4     Write A Review For Citibank Corporate Headquarters Note: This is not to be used to contact Citibank Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Citibank. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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