Citibank Corporate Office & Headquarters

The phone system is horrible. When I finally called another number, they transferred me right back to the automated response I was already on hold with. We need to speak with people!

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Citimortgage completely ignores customer notification of fraud and/or forgery, with evidence, committed against them and the FHA, and does not even acknowledge receipts after having received them for over 2 years forcing customer to file reports with HUD and the CFPB.

Poor banking practices

the voice command system for phone access is absolutely atrocious.why did citibank change from the touch tone system which was perfect to this abomination is a mystery.is the person with the voice romantically linked to one of the head honchos?? this close to switching to TD bank.call 800-yes-2000 and see what a system is supposed to sound like.

I have my Citibank credit card closed with no reason, but still the bank keeps charging me 29.99% interest every months. In order to avoid those interest i was told by a Citibank representative by the phone, to stop making payments for few months so the accounts go to collection and then make a full payment whenever I can. So I did that, but after that I was told the account has to be at least 6 months without making payments in order to go to collection, that means about interest $50 and Late Fees $35.00, meaning approximately $510 more than what I originally owe. So I talked to different representatives and also by chat, they promised me to remove that interest rate of $29.99 for the month of March $52,57, and also the Late fee $25 So I after i made a payment plan, which I paid 127$, I made the payment for the month of April 2013 before the due date, but I was charged again late fees of $35 this time, and I was told they had the notes there but still they want to charge me. This is unbelievable, every time I call customer service I have to be on the phone for more than 1 hour, and talking to people from all over the world: Philippines, Indians, Haiti, any country except Citibank Corporate Offices. This is a serious matter, but Citibank do not take it serious. It is by far the worst company in United States, the worst customer service as well, it should be punished for all the customers that have been ripping off during the last years. Any lie from customer service cost me money, and they are still working there, I can not make a complaint with them, never.

I closed my account back in September of last year, I wanted to take my money in cash but they convinced me to take a cashiers check rather than to take the cash, both the personal banker as well as the teller said I could cash it, or any part of it at any time, with no limitations. Today I went to cash part of it and they refused to give me any money because "I was not a client of theirs". I talked to the manager and he basically said the same thing, insisting that I must open an account with them in order to cash my cashiers check!! I told him this check was issued by this branch, and no one told me this "policy" when I was closing my account. He refused to do anything and I was simply out of luck, unless I opened an account. I simply went to another bank and deposited the check. I trusted them, but I should have just taken my money in cash from the beginning. This is very poor business. It was extremely frustrating and inconvenient since I needed the money today. I will tell everyone I know about the poor practices at this bank, and especially at this branch (W. Army Trail Rd., Bloomingdale, IL.)

Filled out their online form to get a new card, got approved, but the balance transfers did not go through, and the online account it created did not work, continually giving me errors every time I logged in, so I could not even see the status of anything done. Tech support was not able to help me, customer support was not able to help me, called the corporate office, and I was not able to get the comp controllers office (or any other office) to complain about the fallacious claims that in a few simple steps I would be able to achieve them both. Awfully bad customer service. Mostly farmed out off-shore. Finally found out that until you receive the card you can do any of that, which begs the question why did they make such lofty claims of "in a few simple steps". The organization feels more like a bunch of scam artists them bankers.

My own Citibank branch gave me counterfeit money which I have transactions and video proof, did not apologize and right now they are saying it's my loss. The Secret Service is saying it's up to the branch to credit my account. I have been nice and professional about it and the Manager acted like she was doing me a favor for doing the paperwork for turning in the counterfeit money while I could of been dishonest and given their counterfeit money to someone else. I guess with Citibank, being honest does not pay. Considering to take my business else where along with some major negative website media attention. THIS IS NOT THE WAY TO DO BUSINESS WITH YOUR CUSTOMERS CITIBANK!

I had a Zales Credit called and was given a pay off balance. I paid the balance I was given and they continued to charge my account for interest. My credit was ruined for 5.24 and I had never been late with a payment. I will never use Citicard again.

This company leaves MUCH to be desired. If you need a bank that gives customer service.....fun...you won't find it here. They just want your money. Too bad you couldn't rate it negative stars!

Absolutely horrible. I've signed up for auto-payment on their website, but due to "bugs" (although I suspect its intentional) my account settings didn't go through. I've ended up getting charged over a $100 worth in late fees, which I disputed. Their website has many other numerous "bugs" ranging from preventing me to making payment to not being able to press on the dispute button. I even had to made a video with my cell phone just to have proof that I have made payment. Stay away from Citi and Home Depot at all costs.

This company is ridiculous. Avoid at all costs. If I could have rated zero stars I would have, but it's not an option. They don't care about you, they really don't. What's worse is that they have no trouble throwing anyone under the bus as they see fit. I could go into my story, but it would take forever and the point is simply to stay away.

I have been a gold customer for over 15 years. I have a ten year line of credit that is to expire in April. I applied for a new line over a month and a half ago. I completed the application and all my financial info within three days. The person Justin t bliss must be overwhelmed with work. I have just purchased a second home and closed in less than 30days with Win trust mortgage. Please give him some help.

It is a complete waste of time to try and find someone to complain to. I doubt if Citibank cares anyway. My advise to anyone with a complaint is to do like me , find another bank.

My husband is deployed for a year overseas. He had a hotel charge on his gtc we were unaware of while he is gone. His debit card is currently expired and since he was getting in trouble w work for the charge he decided to pay now and deal with the hotel later. He called to pay with my card and they would not let him. They told him I could call back with his card number and SSN and make the payment. I called back and after 20 minutes of transfers an holding someone finally got me to the right people. The guy I talked to was unbelievably rude! He asked the name on the card and I explained I was calling to make a payment bc my husband was overseas and not able to use his debit card to make the payment. I didn't have the exact amount an the guy told me I needed to have the amount. I knew a round about number so I asked if I over paid what happened to the excess balance and all he would tell me is that he could not tell me that information and so I asked again as a general policy what happens when someone over pays a card and pays over what the balance is and any time I tried to say anything all he would say was "I can't discuss that with you" and talk over me no matter what I tried to say. Finally I told him I didn't appreciate him being rude and he said have a nice day and hung up on me...the military needs to find a better more military friendly bank. Someone who understands that you can't just pick up the phone and call your deployed spouse. I was just trying to make a payment since he's busy defending our country...guess Citibank doesn't understand the importance of that.

because I am a housewife they do not consider my husbands income only mine. Only working a part time job they would not allow me to open a card even though my household income is quite good and my credit rating is over the 700 mark. However they keep sending me applications to open cards.....I am so furious !!!!

We've all seen what life wreckers these big banks have been during the housing crisis but Citibank's choice to use force in an eviction of a senior trying to protect his animals in Galt, CA. on 11/28/12 has resulted in death and tragedy. The bank officer brought an animal control and the animal control officer was shot and killed. Next they had police using high frequency noise all night and exploded gas canisters into the home where several animals were with the man. Animals were also still in the animal control vehicle the whole 17 hours, all subjected to this horror. They could have just waited until the 65 year old man eventually came out and none of this would have happened. Not only are people victims of these bank predators, the pounds are overflowing with evicted homeowner's animal companions and millions are being euthanized. Citibank, along with many others are murderers! See this tragic story in the Sacramento Bee...

I believe we should start a class acion law suit against Citi Bank

I am a poor disable woman who is surviving on supplemental social security to cover my medical expenses. Citibank Concord treat blvd ca branch took $130.00 from my social security for the rent of a safe deposit box which I closed five years ago. Imagine since last five years I didn't received any invoice, phone call or reminder from them all of the sudden they took $ 130.00? When my husband called Citibank Concord branch the supervisor by the name of Angela accused us that we didn't returned the key which we did and they can take any amount whatever they want from our account. Is there any justice in this world? Citibank victims are poor people it is a bank of wealthy people