Choice Hotels International, Inc Corporate Office | Headquarters Contact Phone Number & Address

Lucky Norbury

2/15/12

This company hides behind the fact that the hotels are "Independently owned and operated". The management in the hotel completely reflects the management in corporate, COMPLETELY INCOMPETENT!!!. The Quality Inn and Suites in Butte MT completely ruined my grandmothers memorial luncheon, they stated, "theres no more COFFEE!!" really no coffee, not to mention not enough sliced beef, chicken or deserts too feed our guests, which we paid for. I thought a complaint to the BBB and to corporate would help ease my pain of having just buried my grandmother and having to deal with an incompetent moron, Jerome Fatouros, but i quickly came to realize that this whole company is full of them. The only reason that I gave them a 1 star is that is the lowest choice. I highly recommend that you stay away from this company and ALL businesses operating under their name as you too will be incrediably disappointed in the service you will receive. Please take the time and look at the two Better Business Bureau complaints that I have filed and remember that they did NOTHING, except send a letter.

Howard Kaufman

8/17/11

I stayed in the Sheboygan, Wi SleepInn for about 4 years, 80-100 nights per year. When the new owners decided, in January, to make my stays "non qualifying" for choiceprivilege points, they didn't bother to tell me. When I found the stays were not being credited, I contacted customer "service" and have contacted and have contacted and have contacted. To call them unresponsive would be an overstatement. I no longer stay at that property have found much nicer accommodations with well maintained properties, with sanitary and more appetizing breakfasts, and clean rooms that are well maintained. Franchising may be a successful business model and generated lots of money for those involved, but your obvious lack of concern and responsiveness will eventually catch up with you. If you didn't want my 80-100 nights a year of business, you could have had the courtesy to tell me that, rather than ignoring my countless phone calls. And my inability to find a list of officers to contact seems to be further evidence that you could not care less about hearing what your customers (or former customers in this case) think.

Latika

8/18/11

If I could give you 0 stars, I would! I stayed at the Quality Inn Suites in Warren, Michigan. The 1st room was filthy! There were stains on the sheets, dirty floors, dingy tub, etc. Because I live in a city 3 hrs away I asked for another room. Needless to say, that room wasn't too much better. We spent a total if 3 1/2 hours in the hotel and decided it was best to drive home instead of remaining in that filth!

Brenda	9/16/11
I totally agree with the comments regarding poor customer service. I stayed in a Quality Inn Choice Hotel and there were roaches and spiders in the room. I wrote a complaint about 3 weeks ago and have yet to even have a response from anyone. What a shame.....back to Marriott for me, I'll travel the extra miles to get a decent place to stay....

june ziegler

8/20/11

i stay @ your hotels everytime i go north to visit my kids,i have had a lot of bad results in north carolina in the last several years on he way up from lake city fla to kennett square pa,chek in 8:00 am have to leave at 11:ooam thats 3 hours ,in june i stayed in roanoke rapids 1st room afer shower gwtting comfertable no air no controller for tv i am 72 years old next room 2 nd floor non smoking stunk of cigarates an cigar snoke ,took all baggage back to car given finally another 1st floor after almost an hr and a half i got a first floor room .i was tired an checked in at around 5 6 oclock pm,i am very unsatisfied.but i can say on the down the rooms are better,just check my name in your computer.i think you owe me a refund or some other compensation .ps reason for 1st floor had a knee operation and climbing stairs is hard thanks june ziegler>>>>>>>>>>>>

Dave Bradshaw

7/18/11

Currently reside in Idaho and brought the Idaho Select Boys Basketball team to Renton Washington for a tournament the beginning of July. Rented 2 rooms, that were not cheap. The boys inadvertently, left their playstation 3 with games in our room. Realized it after the tournament was over in which time 4 hours had passed. I called the hotel and asked if the room has been rented, was told no, stated the situation, and drove back to the hotel only to find that housekeeping had been in to clean the room. They stated that there was no playstation of any kind left in the room. Mind you the management called the housekeeper, who denied everything. Needless to say that we got no where and could get no reimbursement from the manager. I will be writing a letter to the corporate offices and want everyone to know what kind of people they have working for this chain. They are not very trustworthy, and LIE. I will never stay in a choice hotel ever again!

Chuck Foster	5/24/11
Your cutomer service is very poor. Your people lie to you. Do not return phone calls when promised to. I use to use Choice hotel exclusive where available. Now i will not use Choice hotels if they are the only chain available. Will sleep in my car first. The hotels i have been in are good but the phone service for Choice hotels is extremely poor and customer service is beyond poor.