Charter Communications Corporate Office & Headquarters

I have been trying for 3 days to talk to supervisor to explain to me why they put me in tier while I'm still under contract and raised my bill with out my authorization. I have been lied to repeatedly for last three days supervisor will return the call. To date, still no call

In December I called Charter Customer Service to find out what specials were available as my price had increased dramatically. I spoke to a very nice woman for over an hour and chose a plan that was acceptable to me. I just received my bill, and not only did I not receive the pricing that quoted to me, the bill was higher than before. I spent over an hour on the phone with them last night, and they told me that this promotion is no longer available, and that they could tell me about this month's promotions, that were $40 higher than what I was quoted in December. I would like to receive the package that I signed up for, yet no one will listen. It also seems quite ridiculous that I had to wait over 40 minutes to speak to a supervisor. I'm disgusted with their service and will be letting everyone I know about it until the situation is resolved.

Over a year ago we subscribed to Charter Cable. The Box that is to protect the connection would not fit over the connections, so the installer forced it apart and partially covered the two connections inside. He said he was putting in an order for the proper box and that it would be installed within 10 days. It's been well over a year. We have called may times. The Charter truck comes by, they look at the situation and drive off. We don't see them again until we call again. When it rains, or snows, or the snow melts, we might as well have a dish. The television pixelates, the Internet is very slow. How can we get this fixed? Our patience is at an end!

I have had a lot of trouble getting Charter to work with me. They raised my bill to over $200 for $75. When I called I was told that they had NO specials available. Then the ad on TV and on their own home page stated that they have the triple bundle for only $29.99 each. This was to be HD service, but the sent me a regular box to get the new service and not the HD. I do have an HD TV so this is wrong. They will give me the correct box but I will have to pay for the connection of $29. This is not right when they gave me the wrong box to start with.

You would think by the number of bad reviews for charter service in general that they would try to do something about it. I am just another one of those customers complaining about the service. They are over priced. They have a lot of false advertisements. The employees are rude. There is a lot more to complain about but I will leave that for corporate. I have tried to talk to some about lowering my payment and have had no progress over a month and 6 representatives later. They tell you one thing and another person says they can't do what they just said they would. Will be switching to direct TV!

I am actually looking to move into an area that doesn't have only charter service. They are the only provider of internet where I live and not only is the service bad I had to buy my own equipment and nothing is 100% compatible either. They have the worst over all service. I will be calling corporate today!

Slap charges on you when first signing up. You will not be told about hidden installation fee $20-$40. When you call they say you were told and will not waive. Will be going to dish

I'm just another charter customer that believes you have the worst customer service and tech support on the planet. I'm sick of even writing more about it. It's just pitiful because no one down there seems to be on the same page. I'm positive you are aware of this so just do something and fix it, that's it.

We have had service with you since June 2012! January is just begining and our DVR stops sound constantly! they tell us to unplug it and do something with the TV which is just a temporary fix, today they said well we can send out someone on Thursday (so 4 days) to give you a new one! or I can try and find a location and see if they will fix the problem! Seriosly not even a full year that should not be happening! Oh and they had to come twice because the first time we just got cable and internet then added phone. We were not told we would have to pay a second time but did! I am extremely over your company and have had no offers of money back considering how much I pay a month and it is always on time! I really dont want to keep your service and am looking into other options because this is ridilicous!

I was previously a Charter customer, but after a billing dispute (they claimed I had not made a payment, although my bank statement clearly showed that they had withdrawn the payment from my checking account. They bombarded me with nasty robo calls for weeks, and it was a nightly routine to spend a hour talking to some far off 'customer service' person) They finally fixed the problem, without so much as an apology. Anyway, after dropping them and switching to Verizon for a few years, I thought I'd give their supposed high speed Internet another shot. After 2 days of the worst Internet service ever (and, of course the maddning calls to their pathetic tech support), I switched back to Verizon. When I was standing in line to return the equipment, I could not believe the rude manner in which they treated each and every customer. It was mind boggling. This was at the Chicopee, Mass location. When it was my turn to get the snotty treatment, sure enough, I did. When I left, I was speaking to other customers outside. They were all in disbelief that any company could treat customers who were giving THEM money that way. I have been in business for a long time, and if I ever spoke to a customer in that manner, I would be ashamed of myself. Thank God Charter is out of my life, and I don't care if they come up with a one penny bundle, they can kiss my rear end.

Charter Communications lacks in its customer service. This is a "communication" service correct, In error I made an electronic overpayment in the amount of $1,000.00. When calling Charter they confirmed the overpayment and advised me that in order to receive a refund I had to turn over my bank statement. I inquired as to way, I was advised this is just what they do. Hum. I again confirmed yes they did have the 1K, again why would I need to provide a statement. Although this represtative was nice, she had to transfered me to a supervisor who could not assist me. When asked to speak to someone who could help, he hung up on me. Yes, hung up. Prior to this I was advised that I could "fax" the statement, I explained I had internet thru Charter and would like to email it in. I was told they are not allowed to accept email. Is this a communication company who specializes in internet, tv and "communication"? c I rarely feel compelled to write about my experience but the utter lack of communication and respect to a me as a customer was shocking. I think I will be contacting TDS for services. Oh by the way, maybe you should pay me interest on my 1,000.00 and I will be submitting an invoice for late fees that match your companies policies.

Charter is so unwilling to work with their customers in finding out the root of a problem. I have gone round and round only to get canned messages or be told that since I have chosen NOT to enter an agreement to have Charter come rewire the apartment they can't help me, but they sure can be demanding in making sure they expect a payment for services that don't work properly. If Charter can not fix a problem they should release a customer to allow another competitor to provide services.

I have had the dissatisfaction of using Charter for the last several years. Progressively the service gets worse and the customer service is the poorest I have encountered anywhere. Every time you call you get someone a little less informed than the person you just spoke with. No one knows what is really going on and rely on giving customers the run around and leaving them on hold for long periods of time, i can only assume, hoping they will hang up. And corporate, ha! don't think you are ever getting through to them, actually im not sure there is a corporate. The number they give out dose not put you in touch with anyone with more knowledge, just reroutes you back to the same pool of idiots you just spoke with. Needless to say, the problems I am having with my TV and internet are on going and the techs, when you can actually get one out, have no idea what to do to fix the problem beyond what i have already tried myself. If there is any other cable option in your area i HIGHLY SUGGEST you go with them!

I'll make it simple, Charter is Horrible. They will tell you one thing and then back step on it, they will tell you what you want to hear but never follow through. I have been on the phone with 4 people going on a week now over a new promo offer and there is still NO resolution, that includes talking to a supervisor, if you have another option in your area, sign up with them, save your self a lot of grief.

I have been having issues with both TV and internet cutting off for about two months. Several technicians have been out and "diagnosed" the problem. One said two of the cables to two TVs were bad, so he unhooked one but did not replace them. The problems with the TV are intermittent and do not always show up when they are here. The trouble returned and next tech said problem was with main cable. It fixed my neighbors, but not mine. I was supposed to get a new cable from the street to my house "the next day", but after two weeks, it has not happened. Every technician that has come to my house has borrowed a flashlight and a ladder they find in the basement - certainly not very professional. I have repeatedly called Charter support. Everyone is very nice, but nothing is getting done. Empty promises. In the meantime, my TV has started cutting out again and again. The internet also cuts off intermittently. I would never use Charter for anything again. If I can't get this fixed, I guess I will have to change to AT&T or a satelllite system.

I have been on the phone today for 7 hours. they want me too pay for someone elses bill cause my ss# was used on another account. I just had my service turned on today and 4hrs later they turn it off saying i owe them almost 4hundred dollars for someone elses bill that i dont even get service at nor have ever lived there. they said i can ither pay or pay almost a thousand after paying for there bill then my bill that includes a two month bill because of a month in advanced or go to court and they take my money anyway that is a bunch off bull spit but its ok charter i hope u love my lawsuit. This will be ur 14 th one this year

Having done the so called charter bundle a nightmare, does not save a dime, cost me over 129.00 more so I quit the bundle and cable things are better with direct TV, i find the internet with charter supposed fast speed in fact is slow and NOT the fastest in the Nation is false. I am leaving for good..........

CHARTER IS TERRIBLE!! IT HAS TO BE THE WORST AT ALL PERIOD, WHEN YOU CALL THEM YOU GET SOMEONE WHO DOES NOT SPEAK ENGLISH WELL AT ALL. THEY ALL TELL YOU SOMETHING DIFFERENT. INTERNET SUCKS IT IS JUST AWFUL SERVICE!! I HATE CHARTER!!

If I rate just the service and the people I have delt with in the local office I have to give Charter 5 stars - I been pleasantly surprised. In the past I would have given Charter minus one star. However, since Tom Rutledge took over as CEO I have noticed a dramatic improvement in service and in the price of the bundled packages Charter offers. I currently pay $98.42 per month for internet, telephone and television and that price includes $5.00 per month for a converter box and state tax. When I first moved to my new home I explored service from AT&T and found that it was more expensive and that the company was impossible to deal with. I actually had ordered telephone and internet service from AT&T (even though it cost more) because I had such a bad experience with Charter in the past but AT&T Customer "No Service" was so bad that I cancelled my order and went to Charter. In the 4 month since I purchased the bundle from Charter for all three services I have been very satisfied. My take on the situation is that the new CEO has made customer service and product value a priority for the Company and the employees have seemed to "buy in" to this philosophy. For all of the people who have given Charter one star I would suggest that they may want to try again. My recent experience has been very different from what I expected from my past dealings with Charter - things have definitely gotten better - and AT&T has gotten much worse, in fact, I found trying to deal with AT&T virtually impossible (and their u-verst service is slower and more complicated to install and AT&T wanted me to pay all installation costs, to pay pay $89.00 for a modem AND to pay a large cancellation charge if I was not happy with the service and wanted to leave AT&T. IN CONTRAST, my Charter installation was FREE, the modem was FREE, and there are NO CANCELLATION charges if I was not happy and wanted to cancel my service! Think about that.

WE HAVE HAD THE WORSE SERVICE WITH CHARTER, THE BILL KEEPS GOING UP,AND THE SERVICES LOUSY.WE GOT BLINDSIGHTED WHEN THEY PUT A SERVICE CALL,THAT WE WERE NOT TOLD ABOUT.THEY ARE NOT VERY PROFESSIONAL AND A RIPOFF. THE INTERNET HAS NOT BEEN UP TO WHAT WE KNOW IT SHOULD HAVE BEEN. TV HAS HAD A LOT OF ISSUES. THE PHONE WORKS OK. WE ARE GOING TO SWITCH COMPANIES AND WE KNOW OUR SERVICE WILL BE BETTER.