237 Reviews For Charter Communications Headquarters & Corporate Office

Face the Truth

every time I post something Charter will not submit it for the recent Review I know what you mean I had a HD box that only works off components will not work off the HDMI cable I have called the 1-800# so finally I took it back to the local store and replaced it.


For a year and a half, I've had issues with Charter. I've had so many techs out to work on the issues that I've lost count. They can't or won't fix the problem yet continue to bill me for services that are spotty at best. Does anyone have a way to contact very high positions about this? Going through regional offices are a joke! I HATE Charter!!!!!!

Why but why

What is the matter Charter will not let me write a review or will not show up.

Love It

I've had Charter and I've had the toher guys. Let's face it, this industry has customer service issues in general. Charter has been responsive, dependable, and priced right. And, they are getting better each day. I don't know what internal changes they've had recently, but it shows in the custoemr service. Thank you Charter!


I get home from work yesterday my mom (79 yrs old) says, "a man came and took our cable box" and she was shaken up. Well he tricked my mom to let him in my house 'I'm from Charter can I see your cable box?' then took the box. WTH...So I called Customer Service and my account is current. They were surprised that this had happened and I also noticed on the receipt that the address is not ours ... well I called the local police dept and they weren't happy about the way he approached my mother ... i call it elderly harrassment! Now, with no cable box for 2 days now I have to take time off from work go accross town and report this so they can investigate this situation...who needs this?

bad internet service

I have been having bad internet services for months. Two Charter tech came to my house in less than one week apart and said the problem is outside of my house. Charter was supposed to fix the problem on a July 10, 2013. I called Charter approx 10:30 p.m. , July10 and the agent said there is no tech assign to fix the problem. Internet services kdep timing out.

Cable and billing

I have had service since Feb 2013 and it has been terrible. Every time I have called in they have fixed it for a couple days. After that, the services is fuzzy and internet breaks up. I have also complained 1-2 times a month about a cable being spread from my fence to the pole. This is a huge safety issue, but I have not been able to get it resolved. The last time I called in June, they told me I could bury the cable myself. Not great service if you ask me. The last thing I will comment on, is the billing.... For the last 3 months, I have been told that they would credit my account $20. The most I have seen is $2 and some change. But when I call the following month, they say that there is nothing in the notes. Again, not great service. What if I did this half assed job while I was deployed while in the Military?

I moved out of state on 04/01/13. I have been trying ever since then to get their people to mail me a return kit. I have 2 receivers and remotes that I need to return to them or they will charge me $1000.00. I have called customer service at least 10 times and every time assured a kit is on the way. The last 3 times I called, I was GUARANTEED that I would get it. Guess what, no kit and it's almost July. Their service sucks.

Unreasonable response times for repairs

My cable tv displays a message that tells me to please wait, my signal will soon return, error code S0200. The earliest tech call is 72 hours later, mind you, a weekend is not involved. I have had a dozen tech visits in 7 years to repair Charter equipment I rent for a fee from Charter and none of those visits required me to pay for the call. Charter has never adjusted my monthly bill even though the 7 calls, now 8 calls, caused me to lose tv service for a combined 3 weeks. Charter does not provide the technical service their charter with the state requires.

Pathetic all Around

I have kept this pathetic service for way too long! Every month my bill increases and no one can explain why. There is no consistency with the billing or service. My phone kept messing up and it took eight different technicians to solve the problem. I threatened to cut my services off and the rep just said ok ma'am. I look forward to writing headquarters about this "want to be business...Unbelievable!

Thank you Chris !

Outstanding Charter technician! Chris was sent to our home on 6/19/13. He promptly repaired the problem with our internet. He was professional, knowledgeable and courteous. Charter Communications is fortunate to have Chris as an employee. He embodies the definition of true customer service. We are long time customers of Charter cable, internet and phone services and we are very happy with their customer service.


Charter has the worst service I have every had. My internet cable broke somewhere in the ground 5 weeks ago. The have come out 4 times and painted and marked the utilities in my yard and flower bed. As of now no one has shown up to repair the broken cable. When I called them they said it could take up to a month to repair the problem.

bad customer service

I have been having trouble with my service for about a year, I've been getting error messages ranging from s0900 to s0100. When you contact the technicians for help with these issues the first thing out of there mouths is we have to send a technician to your residence. Here comes another problem for some of us that have full time jobs and work 8-5 there or no technicians to help you. So you have to adjust your life so some one can fix the problem. I don't think they can offered my pay. the next thing is we can have someone at your residence is 11 days what the hell. then its you can go to your local office well lets see they close at 4pm DUH most people get off at 5pm I see a problem here. I think its time for charter to get a serious class of customer service because with out us there is no charter.

Refund and Poor Service

I sold my house in Feb and paid what I thought was my final bill in March. However, I received a notice that I owed more money. I questioned them and was told that I payed the new owner's bill not mine. Still getting the run around on a refund. First they were trying to keep billing me for a modem that I returned over three years ago because I do not have a personal computer. Then they said I had two accounts and the money was credited to that account because there was a past balance. When I asked why I had two accounts they said because I was disconnected in 2008. However in order to be reconnected I had to make my bill current. We are now in 2013 and this was the first I had heard of the issue. Plus after I cancelled services since we moved I received a call from collections. WTH. I would never go through Charter for any services and I am still waiting for a response as to what they are going to do to refund my money. Absolutely cannot stand Charter Communications! More than disgusted at this point. Do not want to rate them because they deserve no stars but since I have to one is what they get.

Run Around

Every month I need to call and keep telling them i am on SS and don't get my check till the end of mo. Every mo they disconnect me then try to charge me to re-install. Can't get to corp and always get someone other than the USA. Munger Co FCC should pull there license to have a business because all they do is give the customers the business ! Plus if ya don't pay that mo ahead the put you on the credit list as deliquenet.

Bad Service

I am under a two year contract yet the raised my rates. I was told that if I left the company earlier there was a termination fee. The bill states that the contract is for two years but they claim that there is another contract that raises the rates after a year. However, they are unable to send me the contract. This is funny since they have a commercial that asks why other companies need contract Don't they believe in their services. Seems to me Charter does not believe in their own services.

I am a senior citizen, what I would like to see is a very special plan for anyone over 60.. This would be a very nice TV programs, include sports, general listings, stations like Bravo, local listings, things that seniors like to watch, telephone service local and long distance & the internet. The price should be for people on a very fixed income & just cannot afford a lot. The pricing should be low, include that you have auto pay every month, you would have a very captive audience that would be very faithful customers & pay on time....


Would of givin less than one star if that was an option! Unfortunately I havre to deal with customer service quite often, occasionally I get someone helpful that knows what they are doing, however, usually I get someone reading off a preprinted answer sheet that doesnt know anything except common answers to common problems, if the problem is anything not on the sheet your in for a nightmare, even the supervisors are idiots! When Charter ever gets viable competition there in trouble because ill leqave in a heart beat even if i pay more not to have to deal with idiots!


hey does anyone know the rules for a man and woman working there while in a relationship. i heard that u cant work there together if u are married or living together in a relationship let me know if u know and possibly where to look for the rules of hire


I have a summer cottage that is occupied a total of 3 months out of the year. For the past several years I have put my service on a seasonal rate for 6 months and when that rate expired I would be offered any current promo rate that fit my needs. In October of 2012 I was again told this would be the case however, when I called I was told that Charter no longer offers this option. Mind you , this was without any fair warning. I asked that they honor what they promised and was told they can no longer do that! Unbelievable! Essentially Charter just lied me out of $180!!!

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