Cabela's Corporate Office & Headquarters

I ordered Cabela's flat screen color underwater panning camera in November for a January ice fishing outing to a popular upper midwest destination. The camera's performance turned out to be less than I had expected so I decided to return it and order the Marcum VS380 B&W camera. I called the Kearney, NE, location and spoke to Abbey, (Ext 4298). I told Abbey what I wanted to do. She checked on the Marcum unit and found that it was out of stock for the season but she'd handle the return of the flat screen unit. Once that business was completed Abbey offered to check individual stores in my region of the country to see if any store had the Marcum unit in stock. Abbey was able to find a unit at the Richfield, WI store and she suggested that I give them a call to see if I could get them to ship me one of the Marcum Units.I did and two days later the Marcum unit arrived at my doorstep. Abbey (Ext 4298 from Kearney) went the extra distance. Cabela's should be proud of her.

i am from india & had ordered ( fishing )goods worth 150$ from cabela's...on my order tracker its mentioned that i would get it 5 shipments...i have got just 2 shipments...can some one help me with the customer service number as the fishing season is on & i am out of goods...rgds...calvin..+91-9894729379-india

When I placed my order on 11/13/2010 I was told that it would be delivered in three weeks. Since it was a Christmas gift for my son I was depending upon their ship date. It is now 1/11/2011 and the order has not been shipped. I have contacted customer support 3 times and all I get is excuses, primarily directed at the supplier. I have received two dates for shipment of the order to their warehouse both long gone. When you check the status online it never changes so you have no idea where the order is. I have been offered apologies only and it is apparent that customer support personnel do not have authority to make amends. The order is for cartridge casings. I purchased the rifle at Cabela's and they do not have casings in stock. Additionally it appears that they do not have a dependable supply chain for casings for a rifle they sell. Unbeleivable!

Found out Cabela's (World's Foremost Bank) took my credit limit down from $4000 to $500 because I had a balance of $10 last month and forgot to pay it... called me deliquent. On top of that, I paid off the balance (around $185) yesterday, have a confirmation number showing that, and was told by customer no-serivce today that I still had a balance of $185. Soooo..I went back on line after getting off the phone with them and repaid it. As soon as I did, I viewed that payments tab and saw that now it has been PAID twice!! I called back customer no-service and after ripping the guy a new one, got him to admit they had "posting" problems last night and now they have to send me a check. I'm officially putting the card in the freezer. Only reason I used it was the points. Shopping Sportsman's Warehouse and Bass Pro now, which just happen to both be in my city. Good ridens, Cabela's!!

Nothing like driving 2 hours to pick up a gun that was supposed to be on hold only to find it was not held and was in fact sold- then I am stupid enough to drive back out 2 days later to finally pick up gun and scope that they said would work on this gun- only to bring it home to find it is too small to fit on mounting brackets. all said and done I probably wasted a day and a half trying to buy a youth gun for my son There are plenty of other places to buy the same stuff- lost another customer-

Cabelas cancelled my Cabelas VISA with no reason and forfeited all the points that I built up... When you try to email them on the website you get the run around with no satisfaction...This is a very poor way of doing business..I have told all my friends not to shop at Cabelas...I never will again!!! We have a trip to Canada planned next year with about 10 guys, so they just lost out on about 2000 dollars worth of business. This is the worst customer service that I have ever seen by anyone

NEVER AGAIN!!! I only chose the POOR rating, because there wasn't any rating WORSE! I have never ordered anything from this company, and will NEVER DO IT AGAIN!! It is inexcuseable that Cabelas tries to do some sort of "systems update" during the busiest shopping season of the year!! WHO THOUGHT OF DOING THAT?? BRILLIANT!! My complaint is like most everyone else's: Ordered a $300 item on 12/15...couldn't get a tracking # for it...never got an email confirmation from them...called customer service TWICE - EVERYDAY since and NO ONE could tell me anything except that it's "still in our warehouse". ???? Isn't the purpose of being in RETAIL that you actually SELL things and WANT to get them out of your warehouse?? Seems it's no sweat off Cabela's back since they already have my money. Yeah, their customer service is very "polite" when they answer the phone, but that's it. LISTEN UP, CORPORATE..... good customer service is NO GOOD unless they are EMPOWERED with the complete information so that they can answer your customers' questions and concerns upon their first call. Interesting concept, isn't it??? After 5 frustrating days of calling your customer service dept to no avail, I did the only thing I knew to do....CALL CORPORATE. Guess what?? I was transferred to EXECUTIVE CUSTOMER SERVICE and spoke to a lovely, compassionate employee named Maxine. I have to admit that I gave her quite an earful and then some, and then guess what??? SHE HAD THE INFORMATION THAT I HAD BEEN CALLING ABOUT FOR THE PAST 5 DAYS!! She said that there are only a few people who have access to the information screens where my tracking information was, and she apologized profusely. So, out of good faith, I am going to put trust in what she told me...that my order has been manifested, is on a truck which should pull out tonight, and that my order is "blue labeled" and should be here by the 23rd. WE'LL SEE. BUT MY COMPLAINT WILL FIND THE BETTER BUSINESS BUREAU'S EARS. YOU BETCHA. AND I HAVE A SINKING FEELING THAT I WILL BE CALLING TO REINFORCE MY COMPLAINT AFTER THE 23RD - WHEN MY PACKAGE ISN'T HERE. IN THE MEANTIME, I DID USE MY VISA, AND WILL REFUSE THE CHARGE, AND WILL HAVE MY MONEY BACK IN NO TIME, SO I AM NOT WORRIED ABOUT THAT. Hope everyone else has a Merry Christmas - despite Cabela's inept business practices.

There was a time that Cabelas was my favorite place to shop on line; not anymore! Rude customer service representatives who are poorly trained and unfamiliar with their products and unable to solve the simpliest shipping problems without transferring you a half dozen times is the rule. A product ordered in May, should not finally arrive the middle of August. (Over 4 hrs on the phone with them) My latest order was December 3rd, shipped, destroyed and no one contacted me. After an hour on the phone I was assured by the customer service supervisor that she had expedited the shipment. A week later, no product and another 20 minutes on hold and 10 minutes of talking to another poorly trained and informed customer service representative who ended the conversation with, "I you don't like it, here's the customer service number." Those of you with complaints, sit tight, Cabelas is quickly destroying itself, and, as another customer says, shop Bass Pro, they care about their customers, ship on time, have competitive prices and well trained service representative.

Cabelas lost my order and tell me that they cannot recreate the items on my order or help in any way. I will send a letter with the email chain and proof of my order and confirmation to the office in Sydney. Customer Service?? It's non-existent at Cabelas. Run from this store and go to Bass Pro Shop.

Cabelas is nothing but a joke. They treat their employees like dirt and won't hire anyone to help. Then they play really dirty politics in the store and treat most of the people that are part time like they don't matter and don't need any hours. The Operations manager at a certain store should have his butt kicked, he nothing but a jerk who shouldn't work there in the first place.

Up date: Cabelas not only messed up all the bank transactions on my last order they canceled my order and still sent it to in store pick up and I think at no charge $122.19 I will have to wait until my next bank statement because they screwed up the transaction so bad. Who is running this place Goofy? These people must have Obama running the till the way they deal with money! I also called call the head office and sent a letter to the CEO letting him know how bad things are in the stores and what a joke the in door shipping is. I want to do business with them but they are not responding to my needs in an appropriate manor.

I have been purchasing Items from Cabela's for well over 15 years. They will no longer have my business after today and the way they molested my last transaction with them. I will use all the other stores or online sights first before I shop at Cabela's ever again, I would rather pay a higher price and go out of my way then receive the service I got with my last purchase. They will no longer have my money to build their empire. In matter of fact when my in store pick up arrives I am stepping directly into the returns line. From there I am taking my hard earned cash and getting the same exact product at a different company that is a direct competitor. I have already canceled all catalogs, fliers and e-mail notices, They have lost my business I hope you will do the same. Lets chop this giant down before it steps on everyone.

Hang in there, people! I know Cabelas is going through an extensive systems update. As you've probably experienced in the past, Cabelas has always provided exceptional customer service, quick shipping and immediate responses to customer inquiries. For the last 6-8 weeks during the systems update, it has been challenging and frustrating for EVERYONE! It's still not an excuse for the long delays in issuing credits, locating merchandise, etc., but at they are working fast and furiously to get the level of service back to where it has been consistently in the past.

I've had huge problem with customer service and getting my order shipped. I got transferred 6 times before someone told me my order has not been shipped at all and it's not in their hands. Some other company is at fault. At least take responsibility Cabelas and credit my card back the measly 45 bucks!!! The guys at TotalFishing.com do a much better job.

I've had huge problem with customer service and getting my order shipped. I got transferred 6 times before someone told me my order has not been shipped at all and it's not in their hands. Some other company is at fault. At least take responsibility Cabelas and credit my card back the measly 45 bucks!!! The guys at TotalFishing.com do a much better job. (And now they trick me into giving them a 5 star rating!!!)

All things are good with your Cabela's order as long as things go well. If you have to contact customer service with a problem then you are out of luck. I have been getting excuses and run around for over 2 weeks regarding a $400 order that they took the money out of my account over 5 weeks ago, the web site says it shipped and gives useless tracking numbers. After calling for 2 weeks they tell me TODAY that these items indeed haveNOT yet shipped from the manufacturer, won't ship for at least another month and that THEY do not have any control over whether the manufacturer puts this misleading information on THEIR web site! They say they have to take the money out of my account and send to the manufacturer at the time of order as well. Let me see... exactly who is running Cablea's .... Corporate or this Manufacturer? They said they sell a lot of these items so the MANUFACTURER needs to step up to the plate and take care of Cabela's customer or Cabela's Corporate need to get some backbone and tell them if they want to advertise THEIR stuff in THEIR catalogs and on their WEBSITE then they need to get with the program. Excuses do not cut it and messing with my bank account does not either.

They don't treat there employess with respect and, they take advantage of them. They do good with customers for the most part but, they seem very cold hearted also.

i will cancel my card a.s.a.p. .called 13 days so far trying to get item charged to my acct I DID NOT receive, was told there would be a tracer put on item...13 days later u.p.s. says no action has been taken by cabelas, the item has not arrived and is still CHARGED to my acct..also was charged with 2 other items I did not order...thier excuse is the item is sitting around SOME where..tried to cancel order....10 days ago.. still charged to ,my acct today...USE YOUR local supplier.