1 Cabela Dr Sidney, NE 69160
(308)254-5505
Reviews For Cabela's Corporate Office
sigp250  | 2/22/12 |
| I went to cabala's day after christmas and bought a gun how to thicken to the range it did not work gym after every single shot took it back to ca bella's to get fixed got it back to still didn't work so I take it back a second time when I got back from ca bella's it was working even less tok it back athird time and I told me to trade it for different gun what is the walther p 22 bought it took it to the range is that day also didn't work the store is ridiculous at least 150 dollars overpriced customer service is super rude in the wait time is rediculous | |
| Charles | 2/14/12 |
| I took exception to several forum members were saying theat they wanted to live in Canada or make this country into Canada's image. These people were bad-mouthing this country and all of its institutions because the are lazy and want to live in a socialist state like Canada. For this, I was called names such as Traitor and the people to who I defended this counrty complained to the Moderators and I was banned from the forum forever. Then to add insult to injury, the Cabela's Moderators even froze the site on my IP adress so that I can not even read the forum any longer. Welcome to Cabela's Moderator's (mind control) Amerika! I wrote to James Cabela and complained about the anti-American sentiment and people being verbally attacked on the Cabels'a forums for defending the American way of life. Of course, James Cabela never responded to my letter, or I am sure, took any of this at all seriously. I will vote with my checkbook and have been a Cabela's customer for 30+ years but no more, ever again. | |
| Charles D Robbins | 2/16/12 |
| I was recently notified that I was involuntarily cancelled from membership on your on-line, Cabela’s forum because of complaints from a few members of this forum who also are the ones who harass, denigrate and make fun of American social values which I happen to treasure. They set it up so that I can not even read this public forum any longer despite this being a free country with free press and access to same. I have also been a Cabela’s customer since you had 2 stores in Nebraska. American values such as being a Christian, being a Veteran of service during Viet Nam and the values of living in a meritocracy where people do not insult others who have more education and have worked harder and perform honestly to get where they are. Apparently the Moderators on your forum are too young, too inexperienced, or not trained to be able to distinguish between honor and dishonor and have no impulse to rescue honor when it is being impugned by individuals who refuse to support moral values which have made this country great and put us where we are today. What is wrong with these people? Instead they cave into a few complaints by these same morally vacant, individuals who in fact started the trouble by making fun of patriotism, Christian religion, moral values and even living within this great country of ours. The one moderator who I am familiar with was a 19 year old Secretary in Provo, Utah and it was her first job! Her boss must be a piece of work to do that to her! It is fine when posters started a long commentary on how they hated God being associated with Christmas. This was followed by many posts about gut-shooting-deer and watching them writhe, just to offend anyone whom they had not with the Christian/Christmas remarks. I do not know what is essentially wrong with these closet cowards but I do know that they need to be challenged and there is too little conviction or courage on you site to stop them. Apparently, management support by the moderator staff agrees with these scabs? Otherwise, why would they keep supporting this immoral trailer trash when they complain about my “being mean to them” in return for the scabrous statements which they snivel at this country and every thing that it stands for continuously? | |
| michael | 1/29/12 |
| I bought a brand new bushnell scope from ca bella's and it was broken when I bought it but I lost the receipt so I took it back to look it up on the computer and even looked at it behind the counter told me that it was a manufactures defect in they couldn't do anything about it not even a gift card. Couldn't help me customer service was ridiculous so don't buy anything from ca bella's you can't trust them they will throw you under the bus and not care and that's exactly what the manager at the omaha nebraska store told me that she did not care | |
| ben | 1/29/12 |
| if they have a negative 5 star I would check that's because their service is horrible there things are overpriced they don't care about their business most of the things that I read about ca bella's are horrible if you look on the internet and read some of this stuff maybe you should change your ways bob sagit your retard anyways cabelas probly paid you to say that stuff you're the only person that said anything good about the store I would not be surprised if you go out of business within the next couple years but then again maybe not cuz there's a lot of stupid idiots that don't care what they pay for stuff anymore scheels has way better customer service in their products are way more competitive and I would suggest going there this is coming from a professional whitetail hunter thank you I'm out | |
| GEORGE | 1/29/12 |
| I PURCHASED A PAIR OF SNAKE PROOF BOOTS THEY WERE TO BIG SO I RETURN THEM TO CABELIA'S 1-3-12 THEY RECEIVED THEM 1-6-12 I ASK FOR A REFUND THEY SAID IT BE THREE WEEK BEFORE I WOULD GET MY REFUND BACK THEY HAD TAKEN IT FROM MY ACCOUNT THE DAY I ORDER THE BOOTS THEY SAID WOULD NOT PUT IT BACK | |
| Nate | 1/29/12 |
| Just sharing my experienced what just happened today 01.29.12 at the Cabelas Glendale, Arizona. Shane from the gun counter cashier was not meet the basic customer service relation, very poor, lied to the customer and can not even make very simple decision. Another sad experienced when I was at the gun counter. Male individual just lost and telling Cabelas employees that has a very bad customer relationship. His trying to get some information from the gun sales person named Joe which this employee seemed to be that he hates the world, not very helful, argued with the customer and insisted what he wants which does not work that way... Sorry men who ever you are... I feel bad for you... Hopefully the management will do something to those employees that putting down the good reputation of Cabelas because of some employees does not have the right attiude dealing with the public... I feel you my men whoever you are... Nate, Glendale, Arizona | |
| twolynns | 1/25/12 |
| two nights ago a new member of cabelas hunting forum was verbally attacked on the forum by long time forum thugs, this went on for three hour's until the victim finally logged out...The next day the monitor of the forum suspended the attackers, then in his wisdom and to protect cabelas and the attackers the monitor then suspended the victim. If you think dealing with cabelas on hunting equipment is a pain, just think of how they attack victims who are attacked by their long time forum thugs. What's next for cabelas sending thugs to break legs if they don't get their interest payment on time. | |
| t mann | 1/19/12 |
| Cabela's jerked me around on their latest ad flier which is a misleader (they never have enough on-sale guns to go around). No one would answer the phone, no one would call me back. some assistant manager called 12 hours after the ad started to say he could only hold a rifle till end-of-busines day? When I had previously called, had a weapon held for up to 5 days, and then drive to pick it up. I am a firefighter and when their ads come out I am sometimes at the station for 24 hours and can not get their till the next day to pick up a called in purchase. Well they can kiss my business good by. If you are late on a payment they call till your phone melts down. Now, it obvious they don't give a rip about loyal customers. I'd give anything to have someone from corporate call me instead of the flunkie Ben, assistant manager who did not even know the Hold policy. | |
| Don | 1/16/12 |
| I recently purchased a fire arm in which I paid a good deal of money, I took the same fire arm back to same store I bought it from to sell it. Do you know they offered me 1/4 of what I paid for it, how can a company treat their costumers as they are stupid. Maybe some are un informed but certainly we are not stupid. They said they would only be able to sell it for a small profit, don't make me laugh. Guess u have to make 200 % profit or more and you suffer the cost. Well keep treating your costemers like this and you won't have any.I for one am done shopping there for anything. Bass pro here I come let's see how they treat people | |
| Polly | 1/14/12 |
| My husband has your master card cc. During the holidays he used your card a lot, and during the time period he went over limit by $350, which you let him do. He did not know what his balance was. The phone calls started a week b before Christmas twice a a day no message , until I picked up one morning right before Christmas and the guy on the other said that we were over credit limit and we need to pay the $350 ASAP. I said, that there was no way he was going to get paid before the time of my regular payment (BTW we are never late and our monthly payment was due on January 15) I decided to send out right away what my regular payment was with another 100 added on to it, and even despite paying my payment several weeks ahead of time and four times the minimum payment needed, they have continued to call us every morning starting at 8, then they call about 10:30 right up till 9 at night... I told the guy on the other end that I did not want him calling constantly and he said he could because we have a relationship with the company.. I also told him that other credit cards just will not approve the charge and why did this not happen with Cabela's. He had no answer. I have only had your card for two years, but will tell you , I won't be using it much anymore. | |
| Charles | 1/10/12 |
| I ordered an item on sale. The order taker and to the confirmation said I would receive the item in 10 days. The order confirmation stated " Item WILL arrive 1/10/12. I went to the store (a 45 minute drive to the Hoofman Estates store). Tammy, who said she was the manager, related she didnt know when it would get to the store). I relied on their representation that it would be in on or before 1/10/2012. I will not trust Cabelas again. | |
| cabelas nightmare | 12/28/11 |
| Cabelas is possibly the biggest hunters ripoff corporation on planet earth, they even go so far as to enter their own five star ratings on this forum. I was just scrolling thru and found two hunting forum members and a area manager posting good things about Cabelas on this forum...So lets just look at Cabelas, poor products, poor service, piss poor stores, very piss poor management, tax ripoff lobbied subsidy's, you paid more tax last year than Cabelas,the list just goes on and on, head, skin, parts, trading world wide, they are a kill for profit organization banned in many places and dealing in the black market of endangered animals. Oh I see they are killing and shipping ELK out of the Rockies now by the trailer load they call it farm livestock management and get a subsidy for it. yes this is one great corporation ripping off the taxpayers and American Outdoors-men in one great money grabbing swipe. | |
| Stan the Man | 12/21/11 |
| Went to the E.Hartford, CT store and was almost hit by a car in the parking lot.Not because the driver did anything wrong or I was wasnt paying attention, the parking lot was so dark I thought they were closed.I counted 25 bulbs out and the FOUR RIGHT IN FRONT OF THE STORE CROSSWALKS! I spoke with an employee DAN who was gathering shopping carts,"Yeah maintenece is suppposed to change them but the manger doesnt tell us to so we dont.Great attitude Dan and shame on the store manger for not caring about SAFETY! When I asked to speak to him I was told he wasnt available.Great job Ed.Wait until someone is hit and sues the store and you for negligence. | |
Diane Mills  | 10/30/11 |
| I work at Cabelas in Dundee Mi in maintenance dept. I had gave human resource workman comp. bill, they were suppose to take of it. I gave them 2 copies of the bill, they said they would take care of it. I got another notice of the bill it is a collection if it doesn't get taken care of it goes to the collection agency, on me. That is not right I got hurt at Cabelas on of the employee hit me with a door, and I had a big goose egg on the head. John W. had taken me to the clinic and the toke me to Mercy Hospital and I had x rays done. This is the bill that the HR Office isn't getting taken care of. Please do something about this, it is not my fault. I would like this taking care immediately please. I would really appreciate it very much. Thank You Diane Mills | |
Mark Illick  | 10/25/11 |
| I have visited The Dundee, Mi store many times. Always had a good experience until my recent visit. I witnessed an event between a manager and employee that should have been handled in private, not in the front of the store for customers to hear and see. Upon questioning other employees I found out that the greeters for guns have strict policies to follow for customers bringing in firearms to sell or what ever. The person in front followed policy as should. A very nice knowledgeable person that I would love to have in my company. The gun library proceeded to bring said firearm back to the front and was yelling at this greeter telling him he did wrong only to find out this greeter was right to follow policy. I then find out there is a feud between the gun sales employees and the security team greeters. Obviously the gun manager was not correct in his assessment of this incident. The greeter never became loud like the gun manager nor did he let it upset him. I was confident he (The greeter) knew what he was doing and not the gun manager. Will think twice before entering this store again. Maybe the managers need a class in being nice to other employees. His reflection of employee relationship shows I would rather not contribute to employees being treated like this. A happy employee is a good employee | |
| LeoT | 9/26/11 |
| The Hoffman Estates, Illinois store is worse than ordering over the Internet or phone. I had a problem with pricing and asked to talk to the store manager. The store manager wasn't there nor was the assistant manager. I asked the gentleman at customer service who was in charge. He made a few phone calls and found out that he was in charge! Who trains their management team? It must be done by watching videos of the three stooges! I'm going to stick with the Bass Pro Shops. p.s. My problem never was solved by Curly; I should have asked to talk with Moe or Larry. | |
| Glory | 9/25/11 |
| Cabela's is horrible terrible, bushit company full of big bully, lies, intimidation! they treat their good employees like shit, the bad guys can do whatever they feel like... Believe me --NEVER NEVER NEVER work in this company, stay away from it!!! otherwise, you - if you are a good person, will quickly find yourself more miserably than in the hell!!! | |
| anonoymous | 8/12/11 |
| i got a drink of water from the tap of pepsi and it was a yellow cleaning fluid or something that hit my stomach witha terrible stomach ache how could this happen in post falls idaho | |
| Seth | 8/13/11 |
| I have been a loyal cabelas since they put a store in my local area. I have spent a little over $5000 with them in the last year and was planning on purchasing a $1200 gun from them when i noticed Scheels (our other sporting goods store) had the identical gun for $200 less. I asked cabelas to price match, so they called scheels and verified it was the identical gun but said no. So i told them to meet me in the middle and i would buy it from them and they said no. That showed me how much my buisiness means to them. That $100 cost them thousands as i will no longer do business with them. | |
| mark wells | 8/14/11 |
| My guide company has been a long time customer. We are appauled at the recent Tulalip aggreement that cabelas has signed off on. Cabelas is no longer an "equal opportunity" employer. Giving preferential employment status to tribal members and wanting all the tax payers from across the street in Marysville that are better qualified yet not hired is a business ethics issue. | |
| anna C. | 9/3/11 |
| I bought a safe from cabelas in Easthartford conn.For my boyfriend. Put it on layaway.Finished paying for it.With in 40 days. When we both went to pick it up. It was damage. Right front conner of the safe was missing. The safe from libtiry safe. The safe coast 1000.00 dollars and it went on sale during the time I was paying on it.First they did not notify me about the sale.Wich they were wrong about that.When we got to talk to someone in charge wich was a salesmen, they offered 25.00 off.Sorry new safe no damage. And the 25.00 off was an insalt.So we talk to a store manager and the only thing he offered was money back. No up grade or gift card or more money off. We needed the safe and cabelas managers are no help.If you read this post,try Gandemountian,or Basspro.they are will to do what is right. We got the safe from gander mountian. For 897.00. that with tax and we even bought a black powder rifel. Wich cabelas lost out on. SO think twice about cabelas. | |
| Guide W | 9/12/11 |
| Cabela's denied my wife an in-store pickup for my elk hunt because their POLICY requires that I call them to allow her to pick up an order. This POLICY is not printed on the mail card nor explained in the telephone notifications. She could not reach me. She showed them her ID with our address, knew the order, and the credit card in her name that paid for the order. Wisconsin has a marital property law which Cabela's POLICY violates blatantly. A supervisor insisted that they could not violate their POLICY. The supervisor would not allow my wife to speak with the store manager. She had driven two hours to get this order. They would not allow my wife to get the SKU numbers off the order so she could actually buy the items again and bring them to me. The clerk who dealt with my wife was rude and should not be in a position to deal with customers. I am in my 60's and over the years our family has spent well over $100,000 at Cabela's on everything from firearms to boats. We are finished with Cabela's for good. The management is terrible. I would have given them zero stars, but one is as low as it goes. This is only one of many problems I have had with Cabela's over the years. | |
| twolynns | 9/5/11 |
| Behind the gawdy interior, this outfit exhibist the worst in salesmanship, over priced products and the judgement that they are gods in the creation for outdoorsmen. If I were to buy any product, I would buy from anyone else before Cabelas. Anything in this store can be boughten for less at most any local shop. The Cabelas Forum has nine full time members who dominate the forum and any who object or do not follow thier lead are quickly removed or banned. This is a money grubbing outfit that is worse than a boil on the butt. | |
| Bob Saget | 7/13/11 |
| You guys sound like a bunch of little girls. i have never had a problem with cabelas getting my items to me on schedule. i've never had to talk to customer service or worry about bank transactions. cabelas carries the best products on the market and i will gladly shop there for years to come. all you crybabies need to grow up. | |
| Debbie | 6/24/11 |
| My Friend just left Cabelia's Campground 6-18-11 She is missing her cat Joanie, Her and her brother slipped out the screen up in the bunk while they were sleeping..My friend woke up to meowing under the window at 3:00am. Fonz, the boy was there, but Joanie was no where to be found... They searched for hours, but had no luck,,, They had no choise but to continue their journey home to Jerome Id... They are devastated and are also offering an reward.. I hope that your employees there at the grounds are keeping their eyes open and will do everything they can to get her if she is spotted... I did call and ask if you guys could put up a sm flier with her discription,so that your campers could keep their eyes open for her, just in case she is still,roaming around there... I would hope that you will do everything in your power to get this sweet cat back home She is a sm black and white spayed female cat.. Thanks for your time.. | |
| Kriebel | 5/17/11 |
| 10 years as a loyal and active customer of the store and card holder of their VISA card. Always paid balance due. One missed payment (no invoice sent) and get letter threatening my credit rating and over 6 calls in 3 days. In spite of repeatedly telling their phone drones that a check for the entire balance plus late fee had been sent the day the most recent invoice was received they kept calling and leaving messages. Finally had enough. Cancelled the card and will never buy from their stores again. Very poor customer service. | |
| Sylvia Mashaw | 4/28/11 |
| My son Nikolaus placed an order on April 5, 2011 for 2 Kayaks. The paddles were shipped right away. We were told the Kayak would ship from the Manufacturer in 1-2 weeks. I had email for info and received a reply on the 14th from Michele R. that if I did not receive the tracking info/order before the 2 week period to call. NOTHING On the 26th I called and a gentleman called me back and said the Manufacturer was getting tons of items out the door as he was speaking and he would call back with tracking info. NOTHING AGAIN. April 27th I called and was told they still did not have tracking info. At this point I advised the lady that my son was highly upset to the point he was considering cancelling the order. April 28th I emailed again and the reply from Carmen Thanking me for my inquiry. I could contact the Department that has been in touch with the Manufacturer and speak to them. I called the number Carmen supplied and spoke to Erin who put me on hold to call the Manufacturer. He came back and said that the lady who handles it is not in for another hour but he will call me back. See where this is going? IN CIRCLES AS IN GETTING THE ROUND AROUND! My son spent almost $700.00 and all he has to show for it is the paddles. In another week it will be 1 whole month. This will be the last order Cabelas will ever get from us. So very disappointed. Sylvia Mashaw | |
| Burned Bartell | 4/13/11 |
| 0!!! Returned two sweatshirts; 84.00 credit still not issued as of April 12! I returned them in January! Been given the runaround every time I call. I have my UPS tracking #; they keep telling me it is resolved but still no refund!!!! | |
| TonyR | 4/5/11 |
| Been looking at a gps unit listed as backorderable. Called customer service and was told that the would be getting more stock in. Placed the order on 3/4/2010, few days later my order was cancelled. Called to inquire why and they stated that they would not be receiving anymore of that item. I had used a $100 gift card which was redeemed immediately when I placed the order. They told me it would be unlocked with in a few days. Since then I have contacted their "Customer Service" 4 times and have gotten the same answer. 4/5 and still nothing. With in the last few days the item I ordered has appeared on the main webpage as a "Web Exclusive", today it's listed as "in stock". I'm going to probably sell this gift card for whatever I can get out it. I am done with Cabelas. | |
| trebor | 3/31/11 |
| I was banned on the Cabelas Forum..when I asked why they replied, they didn't want my people on the site????what is my people???? | |
| neitsloh | 3/31/11 |
| after posting on cabelas forum, I was asked where I was from, I told the forum I was from Mexico. The forum members started making jokes about me for being Mexican and then the moderator banned me. | |
| ymmij | 3/31/11 |
| why are black people being banned on cabelas forum, I was banned after I mentioned I was black. | |
| Small local business | 3/21/11 |
| I have done three grand of work for these guys. it has been over three months and i have not recieved a payment yet. not only is sales and custormer service bad but the account pay section sucks butt. do not do any work for these guys. lawsuit actions has to beent aken to get paid. | |
| J Penn | 3/8/11 |
| BEWARE of Cabela's BARGAIN CAVE: The fishing department was out of Shimano Spheros reels so I purchased one they had in the BARGAIN CAVE for just $20 less than actual price. The salesperson told me it was just a return, not to worry. When I attempted to register the reel with Shimano, Shimano told me the reel is not covered by a warranty because I did not pay full price for it. So I have a $90 Shimano spinning reel from Cablea's that is not covered by warranty. Oh, I forgot to mention Cabela's policy - NO BARGAIN CAVE RETURNS. It does indicate that in very small letters on the Bargain Cave price tag (didn't notice) and on the sales receipt which I noticed after the fact. Who reads the small print on the sales receipt. The fact is the neither the salespersons I spoke with or the cashier mentioned the no return policy. Did I mention I own 6 Shimano reels. This is will be my last Shimano purchase. Shame on them. And Cabela's - I'll never shop there again. | |
| Steve | 3/10/11 |
| I purchased a kayak on sale that was noted as "IN STOCK". Within 2 hours after placing the order, the funds were withdrawn from my account. I also received an order confirmation stating that the item was shipped. 2 weeks later, I received a call from a Cabala rep stating that the item is back-ordered for at least another 1-1/2 months. After trying to climb up the ranks, customer service was totally useless. They did say they would cancel the order, which is always the easy way out. I wonder if it's legal to take consumers money to give themselves an "interest free loan"? Maybe I'm in the wrong business? | |
| Todd | 3/5/11 |
| Had been a loyal customer for years. Have spent thousands of dollars with them. Last order was for more than three thousand dollars of merchandise. All was well until one of the items didn't arrive with the rest of the order. Items were purchased through electronic check and Cabela's had taken the full payment from the account but a nine hunderd dollar plus Minn Kota trolling motor was never shipped. Kept calling and getting the same old excuses from everyone I spoke with. Shipped yesterday or will ship tonight or tomorrow. This went on for three days but no one able to provide any tracking information. Kept saying it's in the warehouse being processed to ship. Finally told them to cancel my order for that item. Was told that it was too far into the process of being shipped and that it would have to be picked up by UPS then returned to UPS after it had been issued a tracking number by UPS. They have my money and the trolling motor. I'll get my money back eventually but they just lost my confidence and any future purchases. My new motto is have your merchandise in hand before you pay for it. | |
| J. Sharek | 2/14/11 |
| Very, very poor customer service to say the least. They have no problem taking your money but when it comes to a refund think again. My money was due back and promised me over 6 weeks ago (9 weeks all total) and still no refund. What a damn nightmare this has been. I will never shop on line with Cabelas again or in person for that matter. I will go to Scheels in Reno from now on. Hope my fellow shoppers catch on early enough to do the same. Dont go to Cabelas - you can find it elsewhere!!!! They spend your hard earned refund money on catalogs and now even a hard bound catalog, what a crock of crap. | |
| #1 redneck | 2/8/11 |
| very good | |
| David | 1/31/11 |
| i recvd shoes that were tagged as 12's but were clearly 13-14's. no return shipping label. i call customer NO service, they stated they would mail me a return form. 3 weeks later and numerous ph calls.....no return form. i paid to ship the shoes back. they recvd the shoes per tracking # over 3 weeks ago, no refund yet. repeated phone calls to customer NO service to no avail. sad sad how bad this company has gotten. | |
| B LYDE | 1/29/11 |
| CABELAS BACK CHARGED MY ACCOUNT THEIR REASON WAS THAT THEY DID NOT CHARGE ENOUGH TAX ON A PURCHASE MADE MORE THAN TWO MONTHS AGO. THATS LIKE BUYING A CAR AND THE DEALER TAKING ANOTHER THOU OUT OF YOUR ACCOUNT AND SAYING OOPS! WE DID NOT CHARGE YOU ENOUGH THE FIRST TIME. | |
| calvin | 1/19/11 |
| i am from india & had ordered ( fishing )goods worth 150$ from cabela's...on my order tracker its mentioned that i would get it 5 shipments...i have got just 2 shipments...can some one help me with the customer service number as the fishing season is on & i am out of goods...rgds...calvin..+91-9894729379-india | |
| guide Brian | 1/20/11 |
| I ordered Cabela's flat screen color underwater panning camera in November for a January ice fishing outing to a popular upper midwest destination. The camera's performance turned out to be less than I had expected so I decided to return it and order the Marcum VS380 B&W camera. I called the Kearney, NE, location and spoke to Abbey, (Ext 4298). I told Abbey what I wanted to do. She checked on the Marcum unit and found that it was out of stock for the season but she'd handle the return of the flat screen unit. Once that business was completed Abbey offered to check individual stores in my region of the country to see if any store had the Marcum unit in stock. Abbey was able to find a unit at the Richfield, WI store and she suggested that I give them a call to see if I could get them to ship me one of the Marcum Units.I did and two days later the Marcum unit arrived at my doorstep. Abbey (Ext 4298 from Kearney) went the extra distance. Cabela's should be proud of her. | |
| P. Smith | 1/24/11 |
| If there was a less than poor rating i would have picked it. We bought an ICE FISHING camera in May last year. My son used it starting January of this year (when there was actually ice!) and it worked for about ten uses and stopped working. Cabela's is tell us too bad so sad it's not returnable and doesn't have a warranty! What kind of product does come with a warranty. They have lost my business FOREVER! | |
| outfitter Ted | 1/2/11 |
| Nothing like driving 2 hours to pick up a gun that was supposed to be on hold only to find it was not held and was in fact sold- then I am stupid enough to drive back out 2 days later to finally pick up gun and scope that they said would work on this gun- only to bring it home to find it is too small to fit on mounting brackets. all said and done I probably wasted a day and a half trying to buy a youth gun for my son There are plenty of other places to buy the same stuff- lost another customer- | |
| Doctari | 1/5/11 |
| Found out Cabela's (World's Foremost Bank) took my credit limit down from $4000 to $500 because I had a balance of $10 last month and forgot to pay it... called me deliquent. On top of that, I paid off the balance (around $185) yesterday, have a confirmation number showing that, and was told by customer no-serivce today that I still had a balance of $185. Soooo..I went back on line after getting off the phone with them and repaid it. As soon as I did, I viewed that payments tab and saw that now it has been PAID twice!! I called back customer no-service and after ripping the guy a new one, got him to admit they had "posting" problems last night and now they have to send me a check. I'm officially putting the card in the freezer. Only reason I used it was the points. Shopping Sportsman's Warehouse and Bass Pro now, which just happen to both be in my city. Good ridens, Cabela's!! | |
| L. Hartman | 1/11/11 |
| When I placed my order on 11/13/2010 I was told that it would be delivered in three weeks. Since it was a Christmas gift for my son I was depending upon their ship date. It is now 1/11/2011 and the order has not been shipped. I have contacted customer support 3 times and all I get is excuses, primarily directed at the supplier. I have received two dates for shipment of the order to their warehouse both long gone. When you check the status online it never changes so you have no idea where the order is. I have been offered apologies only and it is apparent that customer support personnel do not have authority to make amends. The order is for cartridge casings. I purchased the rifle at Cabela's and they do not have casings in stock. Additionally it appears that they do not have a dependable supply chain for casings for a rifle they sell. Unbeleivable! | |
| Jim V | 12/22/10 |
| Cabelas cancelled my Cabelas VISA with no reason and forfeited all the points that I built up... When you try to email them on the website you get the run around with no satisfaction...This is a very poor way of doing business..I have told all my friends not to shop at Cabelas...I never will again!!! We have a trip to Canada planned next year with about 10 guys, so they just lost out on about 2000 dollars worth of business. This is the worst customer service that I have ever seen by anyone | |
| Ella Wilmore | 12/20/10 |
| NEVER AGAIN!!! I only chose the POOR rating, because there wasn't any rating WORSE! I have never ordered anything from this company, and will NEVER DO IT AGAIN!! It is inexcuseable that Cabelas tries to do some sort of "systems update" during the busiest shopping season of the year!! WHO THOUGHT OF DOING THAT?? BRILLIANT!! My complaint is like most everyone else's: Ordered a $300 item on 12/15...couldn't get a tracking # for it...never got an email confirmation from them...called customer service TWICE - EVERYDAY since and NO ONE could tell me anything except that it's "still in our warehouse". ???? Isn't the purpose of being in RETAIL that you actually SELL things and WANT to get them out of your warehouse?? Seems it's no sweat off Cabela's back since they already have my money. Yeah, their customer service is very "polite" when they answer the phone, but that's it. LISTEN UP, CORPORATE..... good customer service is NO GOOD unless they are EMPOWERED with the complete information so that they can answer your customers' questions and concerns upon their first call. Interesting concept, isn't it??? After 5 frustrating days of calling your customer service dept to no avail, I did the only thing I knew to do....CALL CORPORATE. Guess what?? I was transferred to EXECUTIVE CUSTOMER SERVICE and spoke to a lovely, compassionate employee named Maxine. I have to admit that I gave her quite an earful and then some, and then guess what??? SHE HAD THE INFORMATION THAT I HAD BEEN CALLING ABOUT FOR THE PAST 5 DAYS!! She said that there are only a few people who have access to the information screens where my tracking information was, and she apologized profusely. So, out of good faith, I am going to put trust in what she told me...that my order has been manifested, is on a truck which should pull out tonight, and that my order is "blue labeled" and should be here by the 23rd. WE'LL SEE. BUT MY COMPLAINT WILL FIND THE BETTER BUSINESS BUREAU'S EARS. YOU BETCHA. AND I HAVE A SINKING FEELING THAT I WILL BE CALLING TO REINFORCE MY COMPLAINT AFTER THE 23RD - WHEN MY PACKAGE ISN'T HERE. IN THE MEANTIME, I DID USE MY VISA, AND WILL REFUSE THE CHARGE, AND WILL HAVE MY MONEY BACK IN NO TIME, SO I AM NOT WORRIED ABOUT THAT. Hope everyone else has a Merry Christmas - despite Cabela's inept business practices. | |
| Mark Cross | 12/16/10 |
| There was a time that Cabelas was my favorite place to shop on line; not anymore! Rude customer service representatives who are poorly trained and unfamiliar with their products and unable to solve the simpliest shipping problems without transferring you a half dozen times is the rule. A product ordered in May, should not finally arrive the middle of August. (Over 4 hrs on the phone with them) My latest order was December 3rd, shipped, destroyed and no one contacted me. After an hour on the phone I was assured by the customer service supervisor that she had expedited the shipment. A week later, no product and another 20 minutes on hold and 10 minutes of talking to another poorly trained and informed customer service representative who ended the conversation with, "I you don't like it, here's the customer service number." Those of you with complaints, sit tight, Cabelas is quickly destroying itself, and, as another customer says, shop Bass Pro, they care about their customers, ship on time, have competitive prices and well trained service representative. | |
JCH  | 12/7/10 |
| Hang in there, people! I know Cabelas is going through an extensive systems update. As you've probably experienced in the past, Cabelas has always provided exceptional customer service, quick shipping and immediate responses to customer inquiries. For the last 6-8 weeks during the systems update, it has been challenging and frustrating for EVERYONE! It's still not an excuse for the long delays in issuing credits, locating merchandise, etc., but at they are working fast and furiously to get the level of service back to where it has been consistently in the past. | |
| Rich Heipp | 12/8/10 |
| I have been purchasing Items from Cabela's for well over 15 years. They will no longer have my business after today and the way they molested my last transaction with them. I will use all the other stores or online sights first before I shop at Cabela's ever again, I would rather pay a higher price and go out of my way then receive the service I got with my last purchase. They will no longer have my money to build their empire. In matter of fact when my in store pick up arrives I am stepping directly into the returns line. From there I am taking my hard earned cash and getting the same exact product at a different company that is a direct competitor. I have already canceled all catalogs, fliers and e-mail notices, They have lost my business I hope you will do the same. Lets chop this giant down before it steps on everyone. | |
| pooky | 12/11/10 |
| Cabelas is nothing but a joke. They treat their employees like dirt and won't hire anyone to help. Then they play really dirty politics in the store and treat most of the people that are part time like they don't matter and don't need any hours. The Operations manager at a certain store should have his butt kicked, he nothing but a jerk who shouldn't work there in the first place. | |
| CarolAnn | 12/12/10 |
| Cabelas lost my order and tell me that they cannot recreate the items on my order or help in any way. I will send a letter with the email chain and proof of my order and confirmation to the office in Sydney. Customer Service?? It's non-existent at Cabelas. Run from this store and go to Bass Pro Shop. | |
| Rich Heipp | 12/9/10 |
| Up date: Cabelas not only messed up all the bank transactions on my last order they canceled my order and still sent it to in store pick up and I think at no charge $122.19 I will have to wait until my next bank statement because they screwed up the transaction so bad. Who is running this place Goofy? These people must have Obama running the till the way they deal with money! I also called call the head office and sent a letter to the CEO letting him know how bad things are in the stores and what a joke the in door shipping is. I want to do business with them but they are not responding to my needs in an appropriate manor. | |
| Tommy Knoble | 12/2/10 |
| I've had huge problem with customer service and getting my order shipped. I got transferred 6 times before someone told me my order has not been shipped at all and it's not in their hands. Some other company is at fault. At least take responsibility Cabelas and credit my card back the measly 45 bucks!!! The guys at TotalFishing.com do a much better job. | |
| Tommy Knoble | 12/2/10 |
| I've had huge problem with customer service and getting my order shipped. I got transferred 6 times before someone told me my order has not been shipped at all and it's not in their hands. Some other company is at fault. At least take responsibility Cabelas and credit my card back the measly 45 bucks!!! The guys at TotalFishing.com do a much better job. (And now they trick me into giving them a 5 star rating!!!) | |
| Dana Pass | 11/29/10 |
| All things are good with your Cabela's order as long as things go well. If you have to contact customer service with a problem then you are out of luck. I have been getting excuses and run around for over 2 weeks regarding a $400 order that they took the money out of my account over 5 weeks ago, the web site says it shipped and gives useless tracking numbers. After calling for 2 weeks they tell me TODAY that these items indeed haveNOT yet shipped from the manufacturer, won't ship for at least another month and that THEY do not have any control over whether the manufacturer puts this misleading information on THEIR web site! They say they have to take the money out of my account and send to the manufacturer at the time of order as well. Let me see... exactly who is running Cablea's .... Corporate or this Manufacturer? They said they sell a lot of these items so the MANUFACTURER needs to step up to the plate and take care of Cabela's customer or Cabela's Corporate need to get some backbone and tell them if they want to advertise THEIR stuff in THEIR catalogs and on their WEBSITE then they need to get with the program. Excuses do not cut it and messing with my bank account does not either. | |
| Jessica Cordill | 11/8/10 |
| They don't treat there employess with respect and, they take advantage of them. They do good with customers for the most part but, they seem very cold hearted also. | |
| monte mason | 11/8/10 |
| i will cancel my card a.s.a.p. .called 13 days so far trying to get item charged to my acct I DID NOT receive, was told there would be a tracer put on item...13 days later u.p.s. says no action has been taken by cabelas, the item has not arrived and is still CHARGED to my acct..also was charged with 2 other items I did not order...thier excuse is the item is sitting around SOME where..tried to cancel order....10 days ago.. still charged to ,my acct today...USE YOUR local supplier. | |
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