Burlington Coat Factory Warehouse Corporation Corporate Office | Headquarters Contact Phone Number & Address

sharon	5/17/12
would like to know why there are no white people employed at beaumont texas store

Danielle

5/1/12

I ordered a crib and 2 dressers from the Baby Depot in February. My baby is not due until the end of May, so I thought that ordering it in February would leave plenty of time for delivery (since anywhere else I could order nursery furniture from would take about 2 weeks or less!) That was a big mistake!!! When we went to the store and found the furniture that I "had to have" I should have known there would be nothing but problems. My first sign should have been that the woman working in the department had no idea about what was going on. They had to call someone from a different department to show her how to place an order for the furniture. And the order was not placed at the time anyway. Basically they took down the furniture information, as well as my information, told me that the order should take 2 weeks to come in, and walked us to the registers to pay for it. We were never informed of 2 VERY IMPORTANT things (1) we could have put just a 25% deposit down and (2) baby furniture orders were taking up to 20 weeks to come in...THAT'S RIGHT 20 WEEKS, THAT'S 5 MONTHS!!!!! I didn't even think to ask about a return policy since, like I said, it was the furniture that I HAD TO HAVE. That was completely unfortunate, because after talking with the manager I learned that they would only issue me a store credit gift card. I am sorry, but I don't think I would want a $1000 gift card for any store, let alone one that was run so poorly!!! So here we are, about 12 weeks after I ordered the furniture, no one can give me a clear answer about where the furniture is or what is the status of the order. The only thing both the sales associate and the Baby Depot manager keep telling me is that "furniture is taking 20 weeks to come in, so it could be another 8 weeks." Which is COMPLETELY UNACCEPTABLE since my baby is due in 2 weeks. I am having a VERY HARD TIME UNDERSTANDING HOW, IN THIS DAY AND AGE, FURNITURE CAN TAKE 5 MONTHS TO BE DELIVERED!!!! Even if it has to be manufactured from scratch, 5 months is just rediculous!!! Ultimately, I am SO SORRY THAT I ORDERED MY BABY'S FURNITURE FROM BURLINGTON. PLEASE, UNLESS YOU ARE ORDERING IT 5 MONTHS BEFORE YOUR BABY IS DUE DO NOT ORDER FROM HERE!!! I PROMISE YOU CAN FIND SOMETHING SOMEWHERE ELSE AND BE TAKEN CARE OF IN A MUCH BETTER WAY...ESPECIALLY DURING THIS VERY SPECIAL TIME.

3/20/12

Never use this layaway @ Burlington coat factory they suck! I put something on layaway here in Tucson AZ and forgot about it. I called them and asked when was the layaway do, the little giggly girl on the other line stated:”did you get a call?” someone should have called you, but we put it back. She stated they charged me 5 dollars for the layaway and 10 dollars for the cancellation fee, I did not have a problem with that, what I did have a problem with, is they want to give me a gift card instead of my cash. I hung up the phone and realized what she said. I called back and talked to the supervisor, Monique, at the store at ElCon. She asked me, if I could read, because it was on the receipt. She also stated that it is store policy to give a gift card for layaway, if you don’t want a gift card, do not use their layaway. This is the worst customer service ever; they were patronizing and condescending, showed no empathy and plain old rude!

ALEXANDER TRADER

3/16/12

I WENT YOUR OUTLET IN FREEHOLD ,NJ..I HAD AFEW THINGS ON LAY-AWAY,I MISS MY PYMT.ON THE 6 0F MARCH 2012.SO BUY THE STORE RULES OR THE CORP.RULES. YOU GET IN HOUSE CREDIT,THIS CAN BE ACCEPTABLE,BUT I FIND IT NOT..MAYBE I WANT TO SPEND MY MONEY ELSE WHERE..ITS LIKE YOUR STEALING MY MONEY FROM ME,AND FORCING ME TO SPEND IT IN YOUR STORE..I THINK THIS IS WRONG,BECAUSE IF YOU WERE OUT WITH YOUR WIFE ,KIDS OR WHOEVER AND DON'T LIKE THE FOOD,AT THE PLACE YOUR AT,THEY WILL REPLACE YOUR FOOD,OR NOT LET YOU PAY FOR IT,OR GIVE YOU YOUR MONEY BACK..BUT YOU CAN BEST BELIEVE I WILL PUT SOMETHING ON LAY AWAY AGAIN,AND IT WILL BE A MINUTE B-4 I SHOP THERE AGAIN..AND YOU DO HAVE A NICE SELECTION OF CLOTHES..

Prefer not to provide

3/5/12

I am writing in regards to the store located on Donnell Drive in Capitol Heights, Md. On 3/2 and 3/3/2012 I visited the store only to find extremely long lines. There must have been at least 100 people in line each day with only 3 cashiers. This is totally unacceptable. The managment of the store is the blame. Could the manager not know or see the long lines and try to alleviate the situation. I think that the lack of sensitivity to the customers is because the store is located in a predominantly black neighborhood and there was not one non-minority in the line. I suspect that the Annapolis store would not have this problem. The manager, Sean K. should have put more cashiers on duty or opened up a register himself.

James mediocre manager

2/29/12

First, you need to add a 0 on rating option.
I went to the one in Mandarin Jax. While I was looking through the merchandise I was aproached by the "operation manager" who came asking me if I could do the favor of calling from my phone to an automated system which was a survey about his store. He said and I quote " the rating goes from 5 being best to 1 being worse, answer 5 in all questions and you get a 10% discount on your purchase today. You know, put in a good word for me and I will take care of you". So I did, #5 on all of them. I get to register and cashier tells me... is from 1 item only. As he is standing behind her... he is mimicking "just pay, I'll take care of it". So, I did. The total discount was $1 after the survey was already submitted with perfect score. As I'm grabbing the bag he walks with me outside and says and I quote " listen, I'm sorry but you misunderstood what I said. Come ask for me on your next purchase and I will keep my promise, I'll give you the 10% discount". At this point I'm furious because I felt he used me to make him look good and he didn't kept his word. As soon as I told him that the corporate office will know about this ... he agreed to give 25% on the spot and returned it to my card. Bad experience .... terrible customer service. Staff is not reliable, always annoyed, and misrepresent the company's name.

Kate

2/21/12

0 stars. I saw a flyer advertising glider chairs for a black friday sale. Normally i don't dare venture into any store on black Friday but the price for the glider was very reasonable i could not pass it up. I went to the store and asked a sales associate where the gliders were that were on sale. She looked annoyed and and led me to the chairs but told me they would have to spcial order it because they had sold out of their stock. I had to pay up front and the purchase was considered a lay a way. I was told they had up to 90 days to get the item. I called a month later to see if the item had come in and i was rudely told not to call them they would call me. I waited another month and called again and again i was rudely told not to call. It was about 5 days until the 90 day mark so i called to see if the item was in. At this point I was told they called me dec 20 to tell me the chair was in but the phone number didn't work. So basically my glider had been sitting in their stock rook for 2 months. I asked to speak to the manager to see why a second contact attempt had not been made to inform me chair was in. She said they had transposed my phone number incorrectly. I asked why they they didn't send me a notice in the mail and the manager proceeded to tell me they had up to 90 days to contact me so they would have tried again in march. The 90 day cut off date was feb 25...why would they call in march? And further more they had an item sitting there that was paid in full. They made no attempt to contact me after the initial call which did not go through due to their mistake. So my husband goes to the store to pick up the chair and they tried to give him someone else's chair and the only reason he didn't drive all the way home with someone else's chair is because he checked our original receipt. We did end up with our chair but the whole situation is just unacceptable customer service. Never again will I purchase anything from burlington coat factory.

Zackquinlon Andrews

1/29/12

I went to the store in Richardson, Texas for an exchange (I do not have my receipt). The tags are still attached to the 2 items but I was told that if the store has not sold the items within the last 30 days they will not accept the exchange. I think that is simply poor customer service and it proves once again that your store could care less about customer accomodation. I could understand if I was asking for money back but I simply want to exchange the items. This is yet another reason I have vowed to keep my family and friends out of your stores. Over the 2011 Holiday season it was known that your sales went down due to Wal Mart bringing back their layaway program yet you all still dont' find away to accomodate your customers. Every Burlington has a new rule/policy that changes every 30 days. I just wanted you to know that we will never shop in your store again and hopefully many others will do the same after I post this message on my social network.

Julia Burruss

1/11/12

I received a jacket for Christmas from my neice. It was thw wrong size so I decided too return it an get a different one. The jacket was only $24.99 but the coat I chose for m self was much higher. I used my debit card to pay the difference. Upon shopping a few days later, I saw a different coat that I much preferred. I went home to get the return item and proceeded with the purchase of my choice (having my receipt from both purchases). Instead of the cashier ringing up the first iem as a return and refunding my money - less what was spent by my neice, she rang the entire order as a return leaving me with no option of getting any monies paid directly from the second purchase. Her carelessness was time consuming and costly. A manager pretended to call headquarters (and refused to allow me to speak to them) and stated their response was that here was nothing they could do as it was showing in their system as a return with no receipt. I checked my bank account to see if the monies were taken out and of course it was. I am so upset with the way this situation was handled. I am not sure if I will patronize them again.

Kristy

1/8/12

I went into the Phoenix Metro location 40 min before closing and as soon as crossed the doors I was informed the store would be closing. I stated I'm just buying some pillows and recieved a stern we are closing. Every 5-10 min there would be an announcement that the store would be closing. After picking out my 4 pillow sets and a $106 dollar comforter set, I headed up to the register. The sales lady offered no greeting and when I asked about using my coupon from my mobile device she stated "I'm not going to use that" I asked why I couldn't use my $10 off coupon she stated company policy but her manager took a look at me and said not a chance. I then said I wasn't going to buy my $150 plus tax purchase. I started to walk out and then asked if I can speak to the manager who then told me she could use the coupon but only on one item. I said okay and then I had to wait 10 min in line behind the managers husband, while she joked with him if he was going to wear the outfit for her tonight & then she gave him a big discount. At that point I let the cashier & the manager know I would never becoming back due to the poor customer service and that I teach customer service classes and that I am letting everyone know about this situation. As I was walking out the door the manager called me a stupid gringo. I will never bring any business to this store one for extremely poor customer service and because the manager is racist.

1/6/12

i work at a burlington and believe me i know what a disaster the store can look like. i wish they would have associates in each department working who knows that area real well. it use to be like that but now the stores run on bare bones. there are never enough cashiers scheduled so floor associates end up being on register, so store goes unmaintained. i wish corporate would allow the stores to give out more hours and hire more people and provide training. i hear your complaints everyday i work. i wish it was so different, but i guess its all about that mighty dollar they are saving. i know i always go above and beyond in my duties. wish customers wouldnt take their anger out on me when so much is out of our hands

jau

12/29/11

got a ad from the baby depot in the mail. called the store the same day to see if they had any in stock because it would be a couple of days before my husband and i would be able to get to the store. i was told by the clerk that they didn't have the crib combo in stock. i was told there was one in transit to the store and there was no way to tell how long it would take to get there or if it was ordered for another customer. he told me it could take several weeks to arrive and the sale probably wouldn't be in effect then. i asked him why the advertised stuff that wasn't in the store. he talked to his manager and he told me the items were discontinued and they were trying to get rid of what they had on hand. he offered to find one at another store but stated that they probably wouldn't have any and it could take a couple of months to track one down. as you know when you are expecting you don't have a couple of months to get your nursery done. he told me to come to the store and they would comp me another crib at the same price. hope that works out better than the other. after this i don't think i will deal with them again. you don't send out ads and not have the product or can't get. very disappointed.

Holli

12/29/11

I have tried multiple times to reach Burlington Coat Factorys corporate office for my end of employment verification and I was given a work source number to call. The work source number will not give end of employment verification for personal use so I had my landlord call and she was not able to receive the information that is needed to adjust my rent accordingly. I have tried to get ahold of corporate and payroll multiple times sending faxes and leaving voicemails. I have never had a call back from anyone yet. Its extremely frustrating and unprofessional. I have never had to go through anything like this before with any other employer. Especially for something that is as important as housing.......

ex co worker

12/17/11

I use to work in berlington warehouse in san bernardino california and I've seen how they handle merchandise compare to other warehouse I've worked for they are really poor and careless on handleing the merchandise and ross has the same merchandise well handled and cheaper I've seen them take the marked tags and put a Burlington tag price with is the double price than other store. DC 10 is a very unprofessional distribution women that gets harassed have put complains and nothing has been done about it they usually fire the person's that complains. This manager that over sees ticketing put to light and shipping his name shani constantly harasses the girls but not one person has done a thing about it.

Discrination on charges

12/20/11

In Chambersburg PA. Store with a friend toady , we were checking on a coat price and they had a whole rack of identical coats. marked at 49.99.The sizes ranged from 2x to 5x,there was one small which my friend wanted to purchase.It was marked at 69.99.So we took it to the register.They told us no we are allowed to charge more in that size because we sell more of that size.??I am overweight myself and expect to pay a few extra dollars for clothing.Because it takes more material.But to Charge someone over 20$ when they were identical coats is just wrong!

Expecting Mom

11/15/11

I am expecting my first child. Most of my friends register for their baby showers at Babies'r'Us. I listened to my mother in law and registered at Burlington's Baby Depot. Big mistake. When at the store, it took me 10 min to find anyone who could be in the Baby Depot dept (lunch time). After they send someone from another department, the lady had no idea how to register my for the registry and couldn't help me with any of the products because as she said "she had no idea". I ended up registering myself and printing my cards myself. When I went home I couldn't edit the registry and had to go through corporate to get it to work. After a week, Burlington "upgraded" their website and my registry disappeared both from online and in store so after I sent out my baby shower invitations my guest started calling saying that my registry doesn't exist. There was nothing more embarrassing. I called corporate and it has been 5th day today. It hasn't been fixed yet. I am NEVER going to refer anyone to register or buy there. Worst experience ever !!!

K. Tucker

11/12/11

I went to the Matteson, Il. store on Lincoln Highway yesterday 11/11/11 to pick up a layaway. I waited in line for a least 20 minutes,there was one person dealing with layaway and returns; there was 10-12 people in this line. There were five cashiers on the other registers. The staff was unprofessional and holding personal conversations, making plans for the evening etc. There was staff walking around coming to the lines talking to the cashiers. The customer service was horrible. When I finally got to the register the cashier had to call twice for the young man that was supposed to go get the layaway boxes. When he finally came up to the counter to get the box number he was gone for at least ten minutes and returned with the wrong box. He was gone for another 10 minutes and finally returned with the correct box. It was ridiculous, they truly gave the impression that they did not care. There was no apology not that I expected one. I would have left but my layaway total was 407.26 and I would not have received the cash that I had already paid (refunds are put on a gift card) and would have had to pay a 10.00 restocking fee. With the number of professional people out of work and looking for a job why can't this company find better staff? The store managers need to manage their staff better, they are unprofessional because they are not held accountable.

very upset grandma

11/12/11

MY DAUGHTER HAD PURCHASED A BREAST PUMP A MONTH BEFORE SHE GAVE BIRTH TO HER FIRST CHILD. THE DAY AFTER HER AND HER BABY CAME HOME, SHE WENT TO USE THE FIRST YEARS BREAST PUMP SO SHE COULD START BREAST FEEDING . ONE OF THE PUMPS DID NOT WORK NO MATTER WHAT WE DID . I CALLED BURLINGTON COAT FACTORY AND TOLD THEM THE SITUATION AND I SPOKE TO A WOMAN, I TOLD HER THAT I DID NOT HAVE THE BOX BECAUSE I TOOK IT OUT OF THE BOX WHEN MY DAUGHTER WAS IN THE HOSPITAL AND IT WOULD BE READY WHEN SHE GOT HOME BUT I DID HAVE THE RECEIPT. SHE PUT ME ON HOLD AND THEN STATED THAT THEY NORMALLY DONT TAKE BACK BREAST PUMPS AFTER THE SEAL IS BROKEN BUT SINCE THE THE MERCHANDISE WAS DEFECTIVE AT POINT OF PURCHASE THEN I COULD BRING IT BACK FOR EITHER IN STORE CREDIT OR EXCHANGE IT FOR THE SAME EXACT THING. IT WAS MY FAULT THAT I DID NOT GET THE WOMANS NAME THAT I SPOKE TO ON THE PHONE BECAUSE WHEN I GOT TO THE STORE, THE CLERK TOLD ME THAT I COULD NOT RETURN IT AFTER BREAKING THE SEAL. I TOLD HER THAT I HAD SPOKEN TO SOMEONE ALREADY AND THEY STATED THAT I COULD. SHE ASKED THE CLERKS AROUND HER IF THEY HAD SPOKEN TO ME AND THEY ALL STATED THAT THEY HAD NOT AND SHE STATED ' WELL I GUESS SINCE I DONT KNOW WHO YOU SPOKE WITH , I KNOW THE POLICY AND YOU CANT RETURN THAT'. SHE THEN CALLED OVER THE STORE MANAGER AND I TOLD HIM THE STORY AND HE STATED REGARDLESS IF IT WAS SOLD DEFECTIVE, THEY CANNOT RETURN OR EXCHANGE IT FOR ANY REASON BECAUSE THE SEAL WAS BROKE AND I AM OUT OF LUCK. I WILL NEVER GO TO BURLINGTON COAT FACTORY OR RECOMMEND IT TO ANYONE, AND TO BE HONEST , THIER PRICES ARE NOT ALL THAT GREAT. I CAN NOW SEE WHY CONSUMERS WILL NOT SHOP AT BURLINGTON COAT FACTORY.

DIANA R.

10/10/11

HONESTLY I WOULDN'T EVEN GIVE THEM ONE STAR!! I SHOP AT THE LOCATION AT I240 AND SHIELDS. I ASKED MY MOM TO GO BECAUSE THEY HAVE REALLY GOOD DEALS AND THE STORE IS CLEAN. HOWEVER TODAY 10/10/11 WE HAD THE WORST CUSTOMER SERVICE. MY MOM AND I WALKED UP TO THE CASHIER, ELAINA. IT WAS AROUND 3:30-4:00PM. SHE NEVER LOOKED AT US AND NEVER CRACKED A SMILE. MY MOM IS A VERY HAPPY PERSON AND JUST SMILED. SHE GAVE ELAINA A PAIR OF 0-3 MONTH JEANS AND POLITELY ASKED ELAINA IF SHE COULD PLEASE TELL HER HOW MUCH THEY WERE BECAUSE THERE WASN'T A PRICE TAG. ELAINA TOOK THEM WITHOUT EVEN LOOKING AT MY MOM. SHE LOOKED PISSED OFF AT THE WHOLE WORLD! THEN SHE TELLS US THEY AREN'T SOLD SEPARATELY, THAT THERE WAS ACTUALLY A SHIRT AND VEST THAT WAS SUPPOSED TO BE WITH IT. MY MOM SAID NICELY MAN WHY DO PEOPLE TAKE OUTFITS APART. ELAINA ALSO CAME ACROSS A PAIR OF SCRUB PANTS THAT DIDN'T HAVE A PRICE TAG. SHE WAS TYPING HARD AND SAYS WELL I CAN'T FIND THESE. THE CLOSEST ONES I CAN FIND IS $4. MY MOM DIDN'T HEAR HER SO SHE SAID I'M SORRY, HOW MUCH DID YOU SAY THEY WERE. ELAINA ANSWERED,"I SAID I WOULD GIVE THEM TO YOU FOR $4". THEN ELAINA POPPED OFF, "THE CUSTOMERS TAKE THEM APART, TAKE TAGS OFF ETC.." MY MOM DIDN'T SAY ANYTHING. I STEPPED IN AND INFORMED ELAINA THAT SHE WAS VERY RUDE. THEN SHE SAYS,"HOW WAS I RUDE?? I JUST TOLD HER TO SIGN," IN A VERY SARCASTIC AND HATEFUL TONE. I WAS LIKE WOW YOU HAVE REALLY POOR CUSTOMER SERVICE. YOU DIDN'T SMILE OR GREET US. THEN TO TOP IT OFF, AS I TAKE A FEW STEPS AWAY AND STOP TO PUT MY SON IN THE CAR SEAT, SHE STARTS RANTING TO ANOTHER COWORKER ABOUT ME TELLING HER RUDE BECAUSE SHE DIDN'T SMILE AND GREET US ETC.. I WANTED TO KNOCK HER FREAKIN TEETH DOWN HER THROAT! BUT I TURNED AROUND AND TOLD THE OTHER COWORKER YES I DID SAY SHE WAS RUDE. THEN ELAINA IS LIKE, "I'M THE NICEST PERSON HERE." I LEFT. I WOULD HAVE SPOKE TO A MANAGER THAT MINUTE HOWEVER, THEY WERE PROBABLY FRIENDS AND NOTHING WOULD HAVE GOTTEN DONE ABOUT IT. SO I DECIDED TO CONTACT CORPORATE. I'VE WORKED IN CUSTOMER SERVICE AND ACTUALLY WATCHED SIMILAR SITUATIONS. MY COWORKER WAS RUDE TO A CUSTOMER BECUASE THEY DIDN'T FEEL GOOD. THE CUSTOMER COMPLAINED TO OUR MANAGER. NOTHING HAPPENED!!! MANAGER ASKED THEM WHY THEY DID THAT. COWORKER LIED AND SAID CUSTOMER ONLY TOOK IT THAT WAY. THAT THEY WEREN'T REALLY RUDE BECAUSE CUSTOMER WAS ALREADY MAD ABOUT SOMETHING. MANAGER ONLY TOLD THEM TO WATCH THEIR ATTITUDE. SITUATIONS LIKE THIS NEED DEALT WITH OR IT WILL CONTINUE TO GET WORSE AND SPREAD THROUGH OUT OTHER EMPLOYEES. NEGATIVITEY SPREADS LIKE WILDFIRE.

YOU KNOW, ELAINA IF YOU HATE YOUR JOB SO MUCH QUIT AND GO SOMEWHERE ELSE!!!!! IT WOULD BE A FAVOR TO THAT STORE. ALL IT TAKES IS ONE TIME OF BEING LIKE THAT TO LOSE A GOOD CUSTOMER FOR EVER. YOU TOTALLY LOST MY MOM AS A CUSTOMER. I DON'T CARE HOW BAD OF A DAY YOU HAVE, YOUR POSITION DEALS WITH CUSTOMERS ALL DAY. ITS NOT THAT HARD TO SMILE AND SAY HELLO. IT WOULD HAVE BEEN BETTER FOR YOU TO FAKE THAN TO ACT THE WAY YOU DID. I UNDERSTAND THAT YOU DEAL WITH DIFFERENT PEOPLE ALL DAY. MY MOM DIDN'T DO ANYTHING BUT BE PAITENT AND SMILE. BUT PERSONALLY I CAN'T STAND BAD CUSTOMER SERVICE. ESPECIALLY WHEN ITS TOWARDS MY MOM!!!!!!!!!!!!!!!

10/10/11

I went to the store in chino and i had the worst experience the to managers did nothing to help me...i just had a baby and someone purchased a swing from here and the legs are broken so i just wanted to exchange it for the same thing but they tried to tell me i needed the orignal packaging so they could resell it how the hell are you going to resell something that is broken and i have the orignal and then they said oh you need the reciept and then i read there store return policy to them and nowhere does it state it needs orginal package or reciept...im so disappointed in the customer service.

JANICE G

9/26/11

EMPLOYESS WALKING AROUND AND THE CUSTOMER WAITING IN LINES FOR A LONG PERIOD OF TIME TO PURCHASE ITEMS. I WORK IN THIS AREA AND ALWAYS BROWSING OR BUYING THINGS. IT'S SO FRUSTRATING THAT ONE CASHIER AND 10 PEOPLE IN LINE. THIS IS A CONTINOUSLY THING. I JUST LEFT THERE ON MONDAY, SEPTEMBER 26,2011 3P.M. THIS STORE HAS PEOPLE WALKING AROUND MORE THAN WORKING. IT'S SO DARK IN THERE SOMETIMES IT FEELS LIKE YOU IN A THRIFT STORE. WHEN WILL THE DRESSING ROOM HAVE PRIVACY. THIS STORE REALLY NEETHIS STORE LOCATION ON BROWN DEER ROAD HAS LACK CUSTOMER SERVICE. THEY HAVE MANY DS TO BE LOOKED AT. THE EMPLOYEES MAKE YOU FEEL LIKE THEY DON'T CARE. GOD WHAT HAPPEN TO COURTESY. I'M SO DISAPPOINTED.

Wendy

7/9/11

Horrible experience today at city of industry store in the puente hills mall. gil, a horrible Cashier there was so rude! Long story short, we asked for help on finding an item. Not only did he not help us, but he kept helping other people in the line. Said he checked the computer for inventory, which showed there were four left. Nobody acknowledged us or said we are still checking.after 45 minutes, im still waiting and final go up to this juvenile gil and he says shes calling the cochina store because they don't have any. Again a long wait, finally, I ask again, what's going on. My sister locates a box of the said item on thw sales floor (they had said they had already checked) so we got it and were told we had to wake in line being 4other people. Mind you we have been here longer and nobody helped us, so its the Least they could do and help us. No, they make us wait. Luckily 2 off the people I front of us wanted a return so gil had to wait for a manager. We are now next. Gil has a big smurk on his face like f. U. He hands me the receipt n says there it is, smiling and waving the receipt ay me, rolling his eyes. I told him ur welcome. I said the least u could have fine is apologize. He shouts, for what?!!! I didn't do anything!!! Smiling and laughing. I said, im going to take the time to talk to your manager since she's on her way already. Hes like whatever!!! The manager comes and says gils a nice guy. All the while, gils just starting me down like we are both teenagers in high school trying to fight... Wow!!!! No apology, nothing. Im so dissapointed and saddened that all the money I have given to this company, including some of gils pay for today, is in vain. What an excellent way to say thanks, bcf. Shame on you!

JOAN MONAHAN

8/7/11

I WAS AT THE BURLINGTON COAT FACTORY ON SATURDAY, AUGUST 6,2011. THIS STORE HAS BEEN A DISASTER FOR MANY YEARS. YESTERDAY WHEN I WENT TO THE FITTING ROOM THERE WAS NO ATTENDANT THERE AND EVERY 8 OR 10 ROOMS WERE FULL OF CLOTHES THAT CUSTOMERS LEFT IN THE FITTING ROOM AND OUTSIDE BASKETS, BASKETS AND MORE BASKETS WITH CLOTHES THAT NEEDED TO BE RETURNED TO THE RACKS. THE SHOE DEPARTEMENT IS A MESS AS YOU MAY FIND ONE SHOE YOU LIKE BUT CAN'T FIND THE OTHER ONE. THERE ARE ALSO SHOES ALL OVER THE FLOOR SO YOU HAVE TO WATCH WHERE YOU ARE WALKING. I ALSO NOTICED THEY REARRANGED ALL OF THE LADIES CLOTHES AND THERE ARE WAY TOO MANY CLOTHES AS IT IS OVERWHELMING((LESS IS MORE. THEY ALSO NEEDED MORE CASHIERS SO CUSTOMERS DID'T HAVE TO WAIT IN LINE SO LONG TO PAY FOR THEIR PURCHASES.I talked to the manager and all I got were excuses for my complaints. Hope corporate will look into this mess. very poor management.

Claudia Smith

7/25/11

We ordered a crib and changing table from the Savannah, Ga. store in May so that we would be prepared for when baby arrived in September. 8 weeks later we are the ones calling to verify information with no success. Come to find out that the crib was recalled by the manufacturer and would not be replaced. All the manger could do was ask us to drive 45 minutes out of our way to either get a refund or re-order a different set that would take another 8 weeks to arrive. I will never shop there again nor recommend anyone to this store. The customer service is horrible

Upset Customer

7/27/11

On 7/26/11 my children and I visited the BCF in Dearborn, MI. My two children, ages 16 and 10 were looking at luggage. When they returned to me, their faces were in dismay. The store clerk shouted at them rudely stating "Don't be looking at luggage, go back to your Momma because I aint no babysitter". I was in shock! I had just had a pleasant time talking with the sales clerk in the shoe department and now this! I immediately confronted her and informed her that I saw what she had done. She was the rudest senior citizen that I have ever encountered. I guess when you reflect and realize that she had probably been babysitting her grandchildren and was accustomed to being ignorantly rude to them, it transferred that energy to her job. Well, not with me! I apologized for her to my children in front of her. I stated clearly that the outcome of a failed life plan results in working as a senior citizen ( minimum wage) and being mad and ignorant while you are performing a job that you hate because you poorly planned your career. It's a disgrace when you complain and the same minded individuals are in management and do nothing with the complaint. I have posted this information as a reflection of poor customer service. I will not shop at BCF ever! But, this complaint will be verbally communicated to corporate with hopes that the employee Deo of the Dearborn, MI store will be reprimanded.

George Skinner	7/28/11
Trying to talk to the corporate people is worse than talking to a store employee. No wonder the place is so messed up.

lisa sanchez

7/1/11

actually no stars for co. due to poor ethics when hiring a person : as for my son who turned eightteen,first job he goes and applys for burlington attends one hr.early for orientation goes through whole process guess what no schedule!one mth two mth three mth.nothing.My son called got yelled at like if he was bothering mngr.he wanted to give up but i said no!! AND THE WORST OF ALL THEY NEVER SEND HIM HIS CHECK FOR ORIENTATION!!!!FIRST JOB DONT GIVE UP THERE ARE HONEST CO.OUT THERE!!!

lisa jacksom

6/29/11

Hi,my name is Lisa Jackson snd i will like to compliment one of your customer service employees i believe as i can remember her name was Lea.This was my sixth time visiting your BCF and everytime i go there i can honestly say that i amm very pleased with this young lady no matter what she keeps a smile on her face and she is always pleasant everytime i go there.I have never saw a young lady who does her job so well and is always so sweet i have told her plenty of times as well as a Ms.Lynette that there should be more people like her working for BCF I believe this young lady deserves a raise are some kind of recognition she is AWESOME Forwards keeping her customers well pleased and always coming back I personally come back to your store for her respectfullness and how organized your store is.THANKS MRS.JACKSON

domonique ladner	6/30/11
i would like to compliment two of your employees mr.peyton and lea i had to buy a stroller to put my babies in and they assisted me very well lea is verry friendly and was polite and very playful with my babies and mr.peyton did an outstanding job in puttin my stroller together they deserve 5 stars.

unhappy former customer

6/13/11

My nephew is having a baby, he saw somethings he really liked at BCF, the things were put in lay-a-way. Since they charge a restocking fee the items were paid for only to be told (afterwards) there are NO cash refunds.... this policy SUCKS. I thought they had done away with this...I stopped shopping there in the 80's because of this...guess I will boycott them again.... took BCF off of the shower invite. Customers mean nothing to this uncaring store

	4/27/11
NEVER WILL I CONTRIBUTE A PENNY TO THIS BUSINESS, EVER!! BCF is very unprofessional, not customer friendly and lacks empathy. I will continue to voice my complaints until its reaches the CEO of this company.

sold old coat

2/14/11

was in the burlington coat factory outlet in matteson illinois last week (Feb 7, 2011) and purchased a coat. took the coat home and began looking at it, put it on again and stuck my hand in the pockets and i saw a receipt that shows the coat was actually purchased for the same price in 2006!!! apparently, the custoemr bouth the coat for the same price using a CREDIT CARD (and part of the numbers on her card were on the receipt) then she took it back. whatever happened between 2006 and 2011 i do not know, but this same FIVE YEAR OLD coat ended back pon the rack--and at the same price the person paid for it originally.

so tacky.

mike arnold

1/3/11

Horrible experience at the Mesa az store yesterday. I was only there approx 35 to 40 min shopping and disturbingly only heard a foreign language (spanish) on the intercom systems for greetings and specials. I spoke a few of the employees at the store and all relayed to me that they indeed receive complaints about this issue however it is Corporate that makes all decisions regarding these matters. This particular store is in an area that is moderate to higher income with a minority of people that speak any language other than english. A little surprised that this Company does not value English speaking customers. I will take my business somewhere else.