2251 Lucien Way Maitland, FL 32751
(407)215-5577
Reviews For Bright House Corporate Office
KEN  | 5/2/12 |
| SAME PROBLEM AS MOST OF THE PEOPLE HERE. PHONE KEEPS DROPPING, TECHS SAY THERE IS NOTHING WRONG BUT THE CUSTOMER THINKS I HANG UP ON THEM. BHN REP. NEVER CALLS AND I'M PAYING FOR THEM. BEEN 2.5 YEARS AND NEVER HAVE SEEN THEM. BHN AFTER SIGNING YOU UP ON A THREE YEAR CONTRACT STARTS TO BILL YOU IN ADVANCE FOR SERVICE NOT RENDERED. THIS IS THE WORST COMPANY I HAVE SEEN. IF YOU LIVE IN THE BAKERSFIELD, CA. AREA I FOUND OUT THAT THEY ARE COVERNED BY THE CITY OF BAKERSFIELD. IF YOU HAVE A PROBLEM E-MAIL THIS PERSON, IT MAY HELP OR HELP GET THEM DOING SOMETHING. SARAH SEWELL SEWELLS@CO.KERN.CA.US, PHONE#661-868-3070, FAX 661-868-3100 PLEASE LET HER KNOW. | |
| Veni | 4/15/12 |
| The score for one would be a lot lower but that was the only choice for how badly we are treted by BH. We have a tap on our phone, tv problems daily, but to top off every thing else they came out and installed a wireless router and put in a password that is controlled by the adminastor and we have no control over the password at all. After calling the csr 3 times and being placed on hold for a total of 60 minutes I still had no help. The last man wh put me on hold said he would do a confrence call since he was at the national help desk to see if the high speen internet depart would help me. He said our acct is a level 3 and they would have to do a remote access or have a tech come out and change the password for us. I asked if this is another 100.00 and he said he did not know and then placed me on hold. It has been 15 minutes again and no one has picked up. | |
| mike payette | 4/5/12 |
| hey my brighthouse user friends, everyday my brighthouse phone doesn't work. it drops calls and i dont recieve calls either. Ive had several techs out to trouble shoot and 1 even replaced the modem it worked for two days. today i called after no phone or internet all morning, Im on call and almost lost my job because off the phone issue today, im glad a co-worker lives down the street to give me a headsup. so i guess all get another tech in the morning to tell me nothings wrong. NOw with everyone ive spoke to that has brighthouse for a phone there having the same trouble, per brighthouse they say there not having any comlpaints about there phone service, sure there not. so guess im going to look for another internet and phone service from someone else. glad i found this board. | |
| Lisa | 4/2/12 |
| I had brighthouse installed in my home on 8/28/11 and have had nothing but problems from day 1/ had to call that night because phone and internet was not working,called it in they said I needed to reboot the modem but should not have to do it all of the time, guess what problem has been here call the customer care center and talk to technical support I get crappy customer service, ask to speak to a supervisor and just about everyone of them (out of about ten)except 2 says the same thing. We will send someone out and they will give a follow up call in a couple of days, guess what you never here back from them. I just had them back out today and they say that they can not see anything and next time take a picture or record it on the DVR. We asked 1 of the field supervisors was asked can you tell where the problem is from the recording he was very hesitant to answer that, you know why because you can not detect that. I have asked numerous times for someone from Human Resources or from the Headquarters office to call me and get no response. Brighthouse does nothing but offer false advertisement and i am sick of it. | |
Kyle Reid  | 2/2/12 |
| My internet goes out everyday for hours, around 1pm-5Wwwpm give or take. I live in an apt complex and they demand everyone we use brighthouse. IV had 4 different techs come out the last one said he fixed it but no, definetly didnt. Im sickand tired of this zhit. My name us Kyle Reid fix this. | |
| Joann | 1/10/12 |
| Online gamers have terrible service. Hi latency for World of Warcraft and Vent. Tech support that has no clue what is wrong and only has me run the same speed tests, etc. every time I call but can't do anymore and keeps telling me it's my router. Checked with Linksys - they are sure my router is fine. Brighthouse loves to shift blame when they can't fix something. In previous years they blamed my operating system if something went wrong. Some Tech Support - they should be called the "Blame Shifters". I'm not computer illiterate like many of the customers they deal with who have no clue and accept that blame. As far as the programming for cable tv. Why doesn't BrightHouse come out with a "pick your channel interest" package. We don't watch sports, music channels, or shopping networks; and they comprise a large part of the programming - especially sports. Wish we could get more PBS stations since programming is different in different markets. | |
| Ed | 1/7/12 |
| Since upgrading to Brighthouse HD,Internet and phone I have had nothing but problems. The techs come out, do some cable replacements, box swap outs and modem replacements. The problem is with freezes and pixeleing on HD channels. The analog channels work fine but why pay for HD service when HD goes out, freezes and goes black for an hour or so. The pay on demand channels and Primetime on demand also act up repeatably. Last tech that came out said that I was getting a lot of noise interferance from another user three doors down. He disconected there HDTV, my signal improved but there was still noise on the line (according to the tech). He left a note on the unit that had the problem to call and have a tech come out. The tech came out and I spoke to him about the problem. He was here a total of maybe 1/2 hour and left. Never saw him replace any exterior cabling. Still having issues and another tech will be out tomorrow. Every time I call I ask for a credit and get it on my next bill. Maybe if all Brighthouse customers demanded a credit, it would hit Brighthouse in the pocket book and they might improve their equipment.It sounds like all the Brighthouse customers are tied into a loop system. Cannot understand why a dedicated cable run cannot be made from the home to the junction box. I can't find where the cable leaves my home and where it is routed. Will try to get some answers from the tech tomorrow. Six to ten techs within 6 months is crap. They have to fix the problems internally and get better equipment. | |
| mary ann hatcher | 12/15/11 |
| i live at 1212 bradbury rd haines city florida i have been telling these people that the cable is not working right they came and fix something but it is doing the same thing again come you promise me it will get gfix but there not fixing the problem they are just cover it up i have been i customer since you started on bradbury rd all they do is bring me another box it works for awhile then goes back doing the same thing either bring me a new box not one that is fix i have talk to the president of the company and he promise to fix the problem but it is not getting fix i pay good money to you to have this i woul;d like to at least watch my tv with out problem please have it fix i have a schedule appointment on saturday but that is not helping now my tv is breaking i shouldnt have to watch tv like this my cable phone and internet went out twice last week and they couldnt tell me way but it would be fix in a couple of hours it took almost 4 hoursa please fix it mary ann hatcher 1212 bradbury rd haines city fl 33844 8634194735 please let me now what you are going to do about it | |
| James | 12/12/11 |
| I need to express my utter disappointment and frustration regarding my experience with Bright House cable services and equipment. Between June 2009 and October 2010, I had to have 1 modem switched out, 3 cable boxes switched out, and I’ve returned a 4th cable box to one of your locations. Since I clearly couldn't rely on your hardware for my main TV viewing, I switched to a TiVo box. After receiving a cable card to put in my TiVo box, I started having intermittent trouble receiving HD channels—some would work sometimes, and not at others, and others just wouldn’t work at all. I came to find out a week later that I needed a separate HD Tuner. I still have no idea why the technician who brought the cable card didn’t also bring the HD tuner I needed to make it work properly. Finally, everything seemed to be working OK, at least for a few months anyway. Then we came to a period of time in early 2011 when some HD channels would randomly go out and other worked just fine. I would call customer support and they would resend the signal and have me restart the TiVo and/or HD box. About 6 months ago, I had the same intermittent HD viewing experience, and you guys sent out a technician who said he needed to tighten the cable wires to improve the signal. It sounded ridiculous, but seemed to work for a few weeks. Then we started having HD channels play or not play at random. Sometimes we would go for weeks with things working fine, and then suddenly 4 or 5 channels wouldn’t work. A day or two later they worked again. Finally, last week about 21 of our HD channels just stopped working. I called customer support and they said there was weak connection to our cable card. That was it; we were done with Bright House’s cable TV service. We’ve kept your Internet services for now. The ONLY reason we didn’t make a change in our TV services sooner was that we live in a condo community that only uses Bright House services. However, we have a more options when it comes to the Internet so we’re shopping those options now. I have to say that even though your phone customer service reps have been top notch and very professional, it’s clear that your overall service from Bright House has been far from stellar. So, we’ve decided to go OTA Antenna which provides us with about 33 HD quality channels for free. We also use Netflix, Hulu, and our iTunes TV show subscriptions; all of which are accessible via our TiVo device and Apple TV, and are a fraction of the cost of Bright House TV services. Not only do we have great hardware, but we have no problems streaming our content all throughout our home. I just felt that I needed to write this letter to describe why we are so disappointed with the fact that Bright House failed to deliver on its promise of simply providing a quality cable TV service. Your equipment is outdated and unreliable, and the fact that you couldn’t deliver a consistent HD signal was just inexcusable. We were just tired of paying for HD quality service and not getting it on a consistent basis. | |
| Dan | 12/12/11 |
| RECAP! MY SERVICES WENT OUT AGAIN! Another Tech Came out again! I told him what has happened and what Harry Williams said to me......& he said he has been turned in So many times But they never do anything to him! He also Told me that Almost all the Tech Hate him! If Brighthouse would get rid of these upper Managment people that Only care about there Bonus checks, and could care less about there Techs!I would love to see who actually reads theses complaints and what they do about them! Cause like this Tech told me harry has had more complaints and nothing Ever gets done! Why would B.H. want someone that there Most Important people of the Company don't like him! The Techs should come first as there are the one that are in the homes fixxin the Problem! I think if they have a site like this they should reply back to you and let you know they have heard the Problem and plan on repairing it! I found out Yesterday that Mr. williams did the same thing to a woman that lives a few houses down from me as well, She has now went to Satalite because of Mr. Williams! I would love to hear why they keepaman like this , As he must know someone high up or he runs his Techs into the Ground and keeps there Numbers looking good , so they like that! Cause every Tech that has come out has nothing good to say about there Manager Mr. Williams. Reply back Brighthouse, Or better yet Start listening to your Techs, I know your HR dept doesn't they just do the proper paperwork then wipe anything about Harry Williams under the rug! I Hate BH Services, as they are all Liars and blame everything on the Techs! | |
Ex Brighthouse Customer.  | 12/6/11 |
| So there is one consistent complaint with Bright House. My service goes out frequently. None of the technician can fix it. You need to realize that it is not the technicians. If everyone is experiencing the same issues and none of the technicians can fix it then IT MUST ME A SYSTEM WIDE PROLEM. This is considered a very wide network. And a network can have many different problems like to much traffic for it to handle. Bright House will not invest in upgrading their network to support the traffic. It is that simple. This is a decision that only the top executives can make and they will not spend the money. They do not have to provide you with a reliable service and they can simply just blame the technicians which are just contractors. The only thing you can do is make it clear to your government that you do not want bright house in your town and you will vote them out if they renew any contracts with Brighthouse. Write your local governments and make it clear. NO BRIGHTHOUSE. | |
| Dan | 12/4/11 |
| My B.H office comes out of Auburndale Fl. I live in Winter Haven! I have had 10-12 Techs out to my housein the last 3 months,Techs Try hard, some know what there doing other dont know there butts from a whole in the ground! I heard one of them Talking to his Manager and he Treated his tech so badly on the phone, then when he hung up! All that tech did is Bad mouth his Manager! It's know wonder they send out so many different Techs, he told me on a normal day they would get 12-15 calls a day! How do they exspect there techs to fix whats wrong when they have to run like a chicken with no head! In a 8 hour day no less! 1 job per hour should be plenty when you have to travel from job to job! They treat there Techs like trash! Well it messedup again the very next day! I called in and asked for the Manager of the Techs and I Spoke to a man Named HARRY WILLIAMS! Found out he is the Man in Charge of the Techs!Well after talking to him on the Phone I see why all the techs Dislike him! he Talked down to me like he was better than me! Then he told meif I was having that Much trouble with his service best thing I should do is find another Carrier! It's no wonder Brighthouse is So bad! and your Techs are SO rude! they have Managers that Treat them like Crap < If he talked to me the way he did then God only knows how bad he must treat his Workers! They need to get rid of all the Managment and listen to what the peoplethat are actually out doing the work has to say to them! I will be getting ahold of there Corparate Office about how bad I was treated by a Manager! | |
| Scott | 11/11/11 |
| Hello, My problem with BH is billing. I was a winback for BH from AT&T and was given a good price for coming back. That was in Dec 2010 I have been work with BH to get the price I was given. every time they say it was fixed the price went up. Now they are telling me the price I got is correct and do not think they can do anything else. The price is now more than 50.00 over the price I was given.I have sent them a copy/pdf of my work/price sheet. I am getting ready to switch again. I rather pay a higher price than pay for something I feel as a bait and switch / lie. | |
| Todd Hike | 11/4/11 |
| Dear Corporate Heads, My name is Todd Hike. I am writing this letter to inform you that your programming, since you obviously don't watch it yourselves, is both outdated and pathetic; with so many customers out of work and struggling to manage every dime, were still getting robbed with super poor programming; stations like BTN(field hockey-REALLY?), FSCR/FSDET(are we still in England?), FSW(the only good things from Wisconsin are cheese and the Packers), FoodHD(with so many fat-asses in America already?), CookHD(refer to previous parenthesis), TLC(Learn What, did we forget how to dress ourselves or raise our children?), Update(x4, how many do we need?), TRAVHD(like most can afford it today anyway), BRAVHD(like old school, REAL house-wives exist in this day and age?), TVGN(worthless), UVHD(what the hell are Nash Bridges, all day?), ENCORE(Boooooooo!), VELOHD(Are we all car enthusiasts now, we don't get enough car commercials already?), HMCHD & RETRHD(why should we pay $6.00 and $7.00 respectively to watch 1966 TV that was even FREE back then?). We deserve so much more from a conglomerate that has been in business or 35 years! I'm quite sure that Robert Miron is disappointed that his son Steven A. Miron(moron, whatever,), sold out to play a lead roll on the Saprano's. He should have taken a tip from Steve Jobs of Microsoft by being an innovative leader instead of cramming this crap programming down hard-working customer throats! $140.00 a month for this TIRED shit, are you kidding me? Sincerely, Todd Hike toddhike@hotmail.com 727-577-7904 | |
| I'm not even in Florida and not a customer of brighthouse | 10/27/11 |
| I've been getting calls from brighthouse telling me I'm a customer and have three different accounts They are very stupid over 4 hours being transferred no results they should have there FCC lic suspended or removed. | |
| tricia | 9/16/11 |
| We requested the bundle package after specifically stating we wanted the same phone number we'd hadfor 35+ years. We were told no problem. We weren't getting calls for about a week. I called my cell& see its coming up a different number. B H changed our phone number without telling us. We've been calling for 2 weeks to get it corrected, each time saying they'd fix the problem. Now B H is saying WE need to call AT& T to fix the problem that B H created. AT & T says if BH made problem they need to fix it.Incompetent boobs at B H! | |
| Ethans mom | 8/21/11 |
| Ordered wifi on july 29th, 2011 special was dsl 29.95 for 6 mos, then 42.00 a mo the next 6 mos. I have to date, never received one call from them for service set up! Multiple calls to them and 2 supervisor calls (one, very rude) have yet to result in any attempt to set an appt for setting up service! Do they have so much business that they dont need mine? Now rhey madw me send them a emailed copy of proof of my email they sent me, which states terms and amts. Sent, and no reply or call back. Called again, and was told her sup will not honor the deal! REALLY? Now looking into dish network | |
| Thomas Morrison | 8/28/11 |
| Very very poor service. Unfortunately, I'v had the service since October 2010 and I've had problems with no service, freezing, no HD channels just to name a few. Brighthouse will send a tech out who will take a look at the cable outside and then say everythings okay, now. I need a tech visit once a week, but I still have to pay for service that I'm not getting. Please send me any info that you have on Corporate contacts. Brighthouse won't give me any contacts outside of the local office. Please rely to chocthu36@yahoo.com and add Brighthouse in the subject line. Thanks. | |
| | 9/11/11 |
| I have to pay AOL four dollars and ninety nine cents a month for antivirus protection because the antivirus protection from Bright House aka Cable Vison, Time Warner messes up my PC. I have been trying to get Brith House to recuse my monthly statement of the five dollars and ninety nine cents for several months. Dawn at customer service told me tthat Bright Hous is only responcible to provide me with fast internet service. Yet on page twelve of the Road Runner welcome kit book under internet security tools there is a listing for antivirus software. So this customer service person does not even know her own products. I deserve the five dollars and nintyt nine to be deducted from my statement each month. | |
| J.M. | 9/6/11 |
| Brighthouse must hire their employees from the prison. They believe if THEY are argumentative and act like they have CONTROL, that we the customer will follow their lead like brain dead sheep..I have had ENOUGH with calling Their local Melbourne office and being ATTACKED by their NO CLASS UNPROFESSIONAL CLOWNS..TODAY they will SEE just WHO IS the BOSS in my world.As I WILL be canceling 5 services and pulling ALL my employees in for a little talk about::::who they have in their homes for service and just HOW many ARE THROWING brighthouse OUT OF THEIR HOMES TODAY.....When I call a place of business and ask for a supervisor::::That is NOT a request for permission to be transferred to one.IT IS A DEMAND !!!!So for horace and his little play friend to THINK it is a GOOD IDEA to start messing with ME.....BIG BIG MISTAKE!!!!!! | |
| Mr. Allen | 9/10/11 |
| I was with Bright House for over 14 years while living in Orlando, FL. I liked the services and would suggest the sevices to family and friends. However, since moving to South Lake county Florida the customer services, technical services and pricing has a lot to do with me changing my mind completely. With my problem no different than others across the nation (i.e. loss of jobs, bankruptcies), they could care less about OUR problems. But that's okay Bright House, I am not the only one with these problems across the nation. Your customer services would not allow me to speak to a supervisor to discuss a solution to my problem. Caroline only stated that they would tell me the same. That I would need to discuss and make a deal with the disconnect technician. When I told her that it did not make sense to make a deal with the disconnect technician and not the customer service office she did not want to hear it. Thanks a lot Bright House for not being sensitive to the problems and hardships we face everyday in our nation. Continue this and pricing yourselves too high with bad cusomer service, will someday put you in the same boat that we are. | |
| Linda Lee | 9/8/11 |
| FAR BELOW ZERO. I have never been so badly treated by a company. Bright House makes billing mistakes that essentially remain there forever as long as it benefits them. They will not correct anything in short order and almost seem like they intend to do this so you give up and pay whatever they ask. The big wigs insulate themselves from the public altogether so do not even try getting to them. Just getting to customer retention is like pulling teeth. I have been on the phone for 8 hours and my problem is still not straightened out at all. There is nothing BRIGHT in my house these days and all I can say is that HOUSE really is a house of cards that should be knocked down a few pegs at best or better yet, put out of business. | |
| Anne | 7/1/11 |
| Bright House sucks. I have only had them for 5 months at this house, and signed up for auto-pay immediately. They were supposed to be taking the payment automatically out of my checking account. Should be simple, right? Instead, Bright House waits until AFTER the bill is past-due, adds a late fee, THEN collects auto-payment from my checking account a day or two later. There is always more than enough money in my checking account for payment, so it's not a matter of insufficient funds. I have called Bright House and begged them to please just take out the payment like 3 days after the bill gets generated, or at least a week or so BEFORE the due date. But they refuse to adjust either the date on the billing OR the date on the payment! This is FRAUD, plain and simple. They are deliberately waiting until every single bill is past-due so they can collect late charges on every single invoice. Who can I complain to about this? And is anyone else experiencing the same kind of problem? We need to file a lawsuit against Bright House and shut them down!!! | |
| Maureen Gonzalez | 7/11/11 |
| Brighthouse has been messing me about for a year now...and I am at the end of my rope. The technicians they send out are not competent and don't know what they are doing. My service goes out every 6 days...No signal...they put in black box after black box - I think they just take the one they took out of the previous house and stick into my TV...Brighthouse technicians are not competent and simply don't know the engineering/electronics of the system. I am not joking when I say my TV gets a No Signal about every 5 to 6 days...This is utterly unacceptable. I have the Bright corporate office number and will ask for an explanation, an apology, and monetary compensation for my raised blood pressure and loss of TV service. Maureen, Clermont | |
| Kim | 7/14/11 |
| Brighthouse? I don't think so! What's bright about this company? Not much. What a hassle. | |
| Peter Bowan | 6/27/11 |
| Ever try finding out who runs this company, forget. Talked to 5 people and sent three email and no one can tell me who is in charge of Bright House Central Florida. Ever since John Rigsby left this company has had the I don't care approach to customer and there concerns. Cable is out yet again. If i was the 6th largest anything and my system went out this much I would relies there is a problem. | |
| Crash | 6/13/11 |
| I am also interested in class action suit against these tyrants !!! | |
| Anne-Marie Henry | 6/7/11 |
| Hi I am a BrightHouse Customer and just found this to share my experiences that I have had with BrightHouse Networks. My story will go all the way back to March of 2010 where in previous months from there I was having issues and had enough and contacted them. Well needless to say its now June 7th 2011 and the issues are still not resolved. I would have intermittent internet and cable reception, Pixilation, channels freezing, channels just stop working and saying Please wait with black screen. I have had several maintenance and techs in my home including area supervisors. My house has been rewired 3 times..had bad amps on my stran...bad connectors, bad boxes, bad modems,etc. I actually had a Area Supervisor tell me that oh that's a network thing and I would have to deal with it... I don't think so! Then the same area Supervisor had the nerve to update the account specialist working on my acct that he changed out equipment in my home as a precaution..which in turn means he is saying he didn't find anything wrong so no credit will be issued. Wrong..he came in my home with his help and looked at equipment..he grabs the modem that they put in my home and says here is the problem your wire doesn't fit. MY WIRE??? umm your company put that in my home. So he goes and send the helper kid out to the truck to get another wire. Kids comes back in with it and he goes to attach it. Well that wire doesn't stay in the modem either. I look at the back of it and tell the guy it is defective that's why it is not holding the wire in and so they change the modem out. along with one of my old tv cable reception boxes. So I talk to the account Specialist and see if credit was issued she said no because of what he told her..she said you can call him to discuss ..well I did told him he was a liar and to issue my credit and for him not to ever come back to my home and I also told this to many reps for BH as well. Well I have been battling the charges and the bad reception for over a year I am tired..they need to get my stuff fixed this is ridiculous. The Corp HQ is right up the street..not sure if anyone knows what they are doing. I have had so many ppl in my home I would like for the President of the Company to come stay in my home for one night and watch my tv ..I will fix you a 5 star dinner Guaranteed and make sure you have a comfy bed Guaranteed . But I cannot guarantee a night of uninterrupted entertainment from the TV. And by the way that rating 1 * ...seriously 1 star for poor?? should be none!! My email if anyone wants to contact me Cyt4SoreEyes32@aol.com Class Action is yelling my name! | |
| morgan | 5/30/11 |
| Why don't you have a minus star rating? Bright house has been giving us the run around since December. Our service has not been right nor have we received what we are paying for. After at least five calls and one visit to the office on May 18th a teck came out and turned on our road runner, said someone would be out in less than two days, well today is the 30th I have been on the phone with bright house for almost an hour. No reslove, only saying we can get credit for no roadrunner for two weeks even though we have NOT received it since December until the 18th! And still not our other services or channels....not good enough. Bright house headquaters number is 407-215-5577, I will be on the phone with them or might even drive to Maitland the headquater office. Is anyone out there interested in a class action suite. | |
| morgan | 5/30/11 |
| Just got off the phone with Scott R-21 esclations specialist! offered one month of cable and internet for six months of us not have the services we are paying for, I could not hear on the phone....another install problem...... I did get that his boss is at home.....isnt that nice....BRIGHT HOUSE IS RIPPING ANY PERSON OFF THAT IS PAYING FOR SERVICES THEY ARE NOT RECEIVING! ATTORNET GENERAL WHERE ARE YOU????? | |
| Nancy | 6/1/11 |
| Brighthouse Networks cause me a lot of stress!! There is not a week that goes by that we don't have to call them. They send out a technician that supposedly is better than the last one they sent out. I think if Brighthouse had a little more competition, they'd be up on their game! My mom has Comcast and never has a problem!!! | |
| ramon | 5/26/11 |
| I've had brighthouse services for more than 10 years, Cable/phone/internet. I have contacted customer service to block a phone number (nuissance calls telemarketers) and because I have no computer they cannot assist me. Does it make sense to anyone? Does every household in the US own a computer? the outcome of answers I received from Brighthouse customer services, will determine my future with said company. | |
| Donna morse | 5/14/11 |
| I have had nothing but problems with brighthouse since the conception. At one point in time I had 15 service techs including field supervisors at my residence and no one could figure out what the problem was with my cable. I actully did not have a cable bill for almost 3 months. 5-13-11, my cable went out because of a bad transformer. Brighthouse knew about the transformer on that day and failed 2 fix the problem. 5-14-11, at 3:30 pm, I am still out of cable. There is a lot mire 2 the story but that is the short version, I told brighthouse if I could put them out of business, I would. They have NO BUSINESS being in service - they r all ad dumb as a box of rocks. | |
| CraishyBoB@gmail.com | 5/6/11 |
| Well I had bright house while I lived in Tampa. Service was 5 star. Had no issues with customer service always had correct billing and when I needed repaired in service they were out working 24 hours. I moved to some family property in August of last year.(Haines City) Called them before I moved and was told I would have to be put in contact with that regions supervisor. They transferred me and I got voicemail. I left a message to obtain service with brighthouse at my new residence. A week later I received a voicemail from a brighthouse rep and was told that my new residence was not a finically viable location for them to provide service. I tried calling them back with no joy. I moved and am using dishnetwork and wild blue for Internet. Insane pricing for Internet and is just about as bad as dial up. So more research uncovered that there has never been fiber optic from any service provider been installed. Be it direct berial or strung. My family has owned this land since my father was 1 year old. He is in his mid fifties now so it is not like there has been no one living here. I get busy with a new job and forget about it for a while. I re-attack the issue calling the regional offices again and get the same story. Here is the kicker. I get to know my closest neibohrs (about half a mile away) and they have bright house which was installed by Bright house. The land owner directly next to me who I havent talked to in years came over for a visit the other week. He recently retired from a medical firm in Miami and has moved back to run his private airport here. He was irate about the while thing because Bright House is giving him the same story. He said he filed a complaint with the trade commission saying something about how they run or own this area. Can anyone tell me how to make bright house provide service to us?? I know of Atleast three other homeowners that would pay for the service. Help please!! | |
| Don Myers | 5/5/11 |
| Up till now your service has been ok. But. I don't think it's fair to give some a good deal and not everybody. Or to sign me up for a package and after so many months email me that the price of my services are going up. All this time I'm your customer, which does not seem to matter to your company. Now you have the nerve to send a collections agent to my apartment. And have the nerve to charge me for that. $20. Man that is really really CHEAP! You know from all other experiences that if you cut off the service I will pay up ASAP or if you cut back on some of the service I will pay up, ASAP. So why do you cheapen your company by sending someone to my door? I believe this is just one more CHEAP way to create income. I mean if this person goes to 15 or 20 homes a day X $20 per stop, and I'm sure you probely have 3,4,or more of these collectors out there. You get it right?? Cuz I do. And gee!!! I bet you never took into account that in todays ecomony that some of us maybe struggling. I myself lost a $45,000 a year painting business over the last year. But go ahead BRIGHTHOUSE squeeze as much as you can out of me. I'm sure I will come up with it from somewhere. Thanks so much for your concern for your customers BRIGHTHOUSE. signed-Don Myers, your customer for 10 years out of the last 13. And as not to want to upset you I did pay for Brighthouse cable those other 3 years, just thru another person. | |
| Delano, ca | 5/3/11 |
| Brighthouse is horrible. Please someone come to our town with reasonable and good quality services. Thank You | |
| john | 4/26/11 |
| i been having problem with local free hd channel moving around like abc cbs nbc. Some of them will move to upper channel. Others I have lost. I have had a technician look at my tv and he tried to blam it on my tv. But I have another tv in my home that is a different brand that does the same thing. My neibor is having the same problem with two different tv. They will not fix the problem. I did contact them and told them that they are in violation of FCC law, They did not seem to care at all. I want to know if anyone else is having the same problem. ursnoked@yahoo.com | |
| smith. | 4/5/11 |
| i have nutting but problems with my dvr box. i have had to switch it out five times in less then a year and a half. because the drive crashes. it has rebooted it self bout every 10 to 15 mins for three days. the service calls they tell me half the story. i am not happy one bit. | |
| J Allan | 4/7/11 |
| My wife and I have recently moved back to Florida after a 6 month move. Before we left we had been customers of Brighthouse for many years, the problems were numerous and constant with no relief in sight. We switched over to Dish Network about a year and one-half prior to the move, the quality of the picture was outstanding, no more freezing of channels, we always were able to view H D channels without losing them on a daily basis with Brighthouse, even the volume problem seemed to be gone. Why is it that we could get this quality from Dish Network but not Brighthouse ? Why do we have to pay the same price for service when Brighthouse knows they have these problems and they either can`t or won`t fix them. After the technician came to our house to set up it didn`t take 10 min. for the old problems that we experience almost two years ago to show up, plus a few more. So Brighthouse never took care of the old problems at all, not in two years, but the price sure went up, how do they get to raise prices for inferior service ? Why are they allowed to charge these prices when they know they have these problems and can`t or won`t fix them ?, why are they allowed to lie to their customers ? We need more cable companies, there is no better way to get what you pay for when there is somewhere else to get what you want/need!We have to hit them where it hurts, the WALLET!!As soon as I can, brighthouse goes, maybe even sooner than later, I am not going to drive an Edsel, when I am paying for a corvette!!!!!!!!! | |
| Jay Richards | 3/24/11 |
Today I spent 7 hours on the phone between Bright House and Verizon I started the day calling Verizon to find out why my home phone was not working . I have had the number in the same location for 30 years . Representives told me it was ported over to Bright House . Now I have no home phone . Bright house tells me I have to connect the number with them in order for it to be ported back to Verizon. I feel as though I've ben a victom of identy theft . Because Bright House is suppose to connect me before they dis connect a line . Further insult to injury . My on line account with Vreizon is no longer is active . My bill is due and I cant pay on line . Also I have DSL with Verizon that is currently still working . And I'm told I will be loosing the current rate I'm paying for internet service 7 hours of greif added to the months of unsatasfactory service since Bright House changed there cable format . This is how a multi decade customer is treated . Both companys are wrong here and this will not be the last they here from me ! | |
| Linda Walker | 3/11/11 |
| The Bright House don't like sending customers their bill for the month by mail...instead they want to blame the post office employees for what they didn't do...and that is to mail the bill in the first place...they are trying to save money the back road way...instead of telling the cusomers that they rather use the computer/internet for billing...they mislead customer that they have mailed the statement...which is far from the truth...there is something there...and I will not try to figure it out..because it not that important....but to let you know..this is really happening... | |
| James | 3/10/11 |
| I agree with all of these POOR reviews, Brighthouse does not deserve even 1 star. I think that they have a whole bunch of retards and rejects working for them. | |
| Dolores | 2/28/11 |
| On 2/11/11 I received a letter dated 2/5/11 stating that I owed a balance from a previous address that lived at 8 years ago. I spoke with customer service and she could not locate any outstanding balance. She would forward the request to accounting to research and someone would call me back. Conf #496752 Today 2/28/11 My cable gets shut off. I called customer service and Margo stated that a letter (invoice) was sent on 2/23/11 "3 BUSINESS DAYS LATER" they shut the cable off??????? I haven't even received the letter yet stating the amount of the outstanding balance. Besides, why have I had current service for 5 years if I owed money? This bill is from 8 years ago and Bright House can't give me more than 3 days notice to even get the payment to them????? Poor Poor service after paying in advance and on time for 5 sraight years. | |
| yasjess@hotmail.com | 2/26/11 |
| Were billed just for dailing a phone number to egypt the calls never ever connected and its not fair they are hitting us with a 90dollar bill. we werent able to get through on a land line their technical service told us to keep calling and that we would get through as they were fixing the problem. we went out and bought phone cards yet they worked just fine...the representatives were so mean and nasty on the phone..thats what you get for being a bright house costumer for 10 years..never had a latepayemnt..nothing... | |
| George A.P. | 2/21/11 |
| I have been having bright house services for about 8 months. bright house found an old bill owed to this address. Now the last person that live in this address owed an amount of about 200.00 dollars. Bright Desided to charge this amount to me. They are saying that that person added me as a primery account holder and that they are making me respondsable for that bill when i never even give any of my info (SS# or ID) to them(bright house) or the people living in the house at that time. Now they have pissed me off because i haved called them acouple of times and ask for it to be removed. of course they refused. Now i think that this might be illegal. Im guessing that the collectors of bright want me to do their dirty job for them in this way of theirs. im just wandering if what they are doing is right and if is there any way of fighting their bull? | |
| Susan | 2/5/11 |
| I was looking for a negative rating but such luck. Wait til you hear this....I have internet and cable through Brighthouse if I only knew I wouldnt be getting the services I was paying for. I have had a steady internet issue for the past 3 years. I have had hundreds of serive tech people to my home and clearly had no knowledge of how to resolve the problem. I call about 3-4 times every week of loss of internet. Everytime I call they have to send a signal to my box and then it comes back they say thats normal. EVerytime someone comes out they everything is working fine and they dont know what to do. WHen I call they say they see no problem everything is fine. So finally I spoke with a knowledgeable woman yester who saw the problem and diagnosed it as intermitant connectivity where she saw my internet go offline. Finally someones with common sense. She sent an email to have the supervisor come out to my home today for the service call but nope didnt happen a regular tech came and said there is nothing wrong and left. Now Keep in mind this morning I had no internet until 11 but according them its normal. I call them today and talk to the internet manager and he says well the field supervisor handling this is off. I asked for the head of the internet department, the corporate number,and the field supervisor name and he refused to give me any of that information. I asked him to connect me with the woman I spoke with yesterday and he wouldnt either. I have tried to leave Brighthouse but they are the only ones that service my area so I am stuck. They are the worst company and provide aweful service and no customer service. | |
| tara | 2/6/11 |
| i think i have found the number 02072697250 i hope so i will be phoneing 2mo................my laptop has been back to them 4 times in the last 10 months. each time i have waited 6 weeks to a few months for it to return, this time thay have given me a diffrent laptop stell a referbished! i,ve had it a wk and the key pad has gone :0(.............peed off and wont my money back!!!!!!!!!!!!!!! | |
| Andy | 2/7/11 |
| Out to lunch, sleep-walking, not-too-bright. Customer service is non-existant. I'll bet you that somewhere deep in the halls of Florida government, Bright House is deep in someone's pocket. | |
| Chris | 1/21/11 |
| I just switched to Brighthouse from Verizon this past month and it has been a nightmare so far. Read below to see the message I sent via e-mail to the so called President e-mail site. Unfortunately, I have had nothing but problems since I switched from Verizon to Brighthouse. I originally called and purchased services from your sales rep, Shanay, out of your Riverview Office. The agreement was to activate all existing cable outlets, build three new outlets, 2 HD boxes, 1 HDDVR box, phone, cable with Showtime and TMC, and wireless internet for $219.62. This price included the services for the 1st month. I was to get services free for the second month. Shanay was very professional and did a great job. The tech (Dave) first showed up late on Sat 12/18 and informed me that he couldn't set us up b/c he didn't have the boxes he needed (not sure why we were never called and informed and had to sit around waiting for him all day when he knew he wasn't going to be able to set us up - we were given a $20 credit for him showing up so late). Dave later came back the following Tues (12/21) and set us up but only built 1 outlet. He said he had a lot of other work to do elsewhere and would come back at another time to build the other outlet we paid for and gave me his personal cell phone before he left. I called him the next couple days and left messages and never received a return call. I contacted customer service and another tech was sent out on Mon (12/27) to build the 2nd outlet. This guy was great and mentioned that Dave had a reputation of disappearing and not finishing his installations. I can not stress how negative of an impact Dave had on our perception of Brighthouse. I received my first statement dated 12/23 showing the initial agreed upon payment of $219.62 with an additional balance due of $125.04. I called in on Wed (12/29) at 6:00 PM and spoke with customer service rep Carmella for 20 min. She said she would take care of everything and it would all go through within 48 hrs. I was assured I would receive my next statement with no charge since the 2nd month of services was supposed to be free. I received my 2nd statement dated 1/13/11 when I returned home from work this evening and nothing was done. This still shows my previous balance of $125.04. In addition, I was charged $39.95 for the 2nd outlet that was built that was supposed to be part of the original $219.62 that I paid (There were actually supposed to be 3 included, but I only ended up needing 2). I called in this evening (1/21) and was on the phone for over an hr (8:50 PM - 10:00 PM) trying to explain the scenario to the customer service rep and supervisor Mattie (I was placed on hold for the bulk of this time). I asked if my original conversation with Shanay was recorded or if I could somehow get a hold of Shanay as I'm sure she would remember the order since we spoke a few times about it. If you can somehow listen to this conversation you will realize that everything was to be included in the initial $219.62 charge. The original work order dated on 12/21/10, Job #275902, lists under equipment to activate all outlets, build 3 new outlets, 2 HD, 1 HDDVR, Phone, RRZO, and wireless all for $219.62. I had all outlets activated and only had 2 new outlets built, but for some reason am being charged for 3 additional outlets for $38.95 on 12/22 and 1 for $39.95 on 12/27 for a total of $156.80. This evening I was informed that we were charged for several of the outlets that were activated. This is not what was agreed on with Shanay and is not what I was told I was signing on 12/21, the so called "completion date" of my installation. Dave (first tech) also, like Shanay, assured me there would be no additional charges for activating all the outlets that we already had in our house. I'm hoping that I will have better luck with actual written requests as phone calls to customer service do not seem to be getting anything accomplished. I was originally excited to switch to Brighthouse and was planning on being a long term customer, but now am thinking I may have made the wrong decision. I apologize for the length of this message, but hope that someone from upper management is able to get a hold of this to see what a new customer has experienced. | |
| Keith A. | 1/22/11 |
| I called on Jan 18th so schedule a second box to be installed in my residence on Saturday Jan 22 between 6-8pm. I was home at 5:30pm and at 7:30pm I called to check on the whereabouts of the technician. I was told by Customer Services that the tech was running on time. At 8pm when the tech didnt show I called and was placed on hold for 28 min and then told the ticket had been closed out and job completed. NO TECH WAS AT MY RESIDENCE from 5:30-9:30pm The customer service agent told he would call me back and find out what happened. When he called back the call was dropped so I called back and again put on hold for 20 min. I finely got ahold of another customer service agent and she told me she had no record of my order and asked what I needed. I recounted the entire story and was resched for another appointment for a second box Jan 23 between the hours of 10 and 12. She again asked me for my phone number despite the fact that I have give it 4 times prior. I havent seen this kind of deplorable service in years. A weeks notice, four calls and 4 hrs of back and forth with customer service to get a simple box install from Brighthouse...A new low in customer service. | |
| nenia1212@hotmail.com | 1/24/11 |
| We have had service with Brighthouse for over 2 years and recently have encountered problems beyond our control. Our tv and phone were messing up so we called for a tech to come check it out. The tech that came out for our tv came out with such an attitude and was cussing in front of my children. When we asked for him to watch his language he got nastier and continued with more cussing and yelling. Saying we should be grateful he even showed up since it was 6pm. The next day we contacted Brighthouse and made a complaint. The 'vice president', Gary Cassady, contacted us directly and started BLAMING US!!! He went on and on about how we can't afford our bill and if we kept complaining he would terminate our service!!! All the while not touching on the subject of the irate tech that had come out the previous day. He completely over looked that! He stated that if we complained ONE more time he would have our service shut off, no questions asked. What kind of crap is this????? Anyways,...our phone ended up messing up and had no dial tone,..no nothing. So of course we had to contact them to ask for yet another tech to come and check it out. We used our neighbors phone. The representative told us that they could not discuss our account with us because the vice president put a note on the account that WE CAN ONLY CONTACT HIM with any matters concerning our account! (Like he;s really gunna answer his phone at night!!??) She couldn't even set up an appointment for a tech to come out. She pretty much told us we were out of luck and hung up. We continued trying to get an appointment set up, with no luck. A few days later, my 1 year old son had a seizure and stopped breathing. Since we still had no phone I had to RUN to the NEIGHBORS house at 5:30am to call 911. I couldn't believe it!!! My son could have died, but I was very lucky they were home and let me use their phone! (he is ok now..thank GOD!) Later that day, we contacted Brighthouse yet again and I explained what had happened and that we NEEDED our phone fixed asap. The rep was reluctant but agreed and set up and appointment for a tech the next day. All of a sudden we got a call from Mr. Cassady saying he decided our service would be terminated the following Friday as we called and complained as he instructed us not to. ARE YOU FREAKIN SERIOUS??? We pay damn good money for our service and yes!! I will call and complain if it isnt working! How can they shut our service off FOR NO REASON??? PLEASE, SOMEONE TELL ME!!! | |
| Zobeida Youmans | 1/25/11 |
| I would like to know if anyone else is having the same problem I am. Brighthouse came out to install "new equipment" outside. I only know because I saw them and asked what they were doing to my cable. Ever since my internet service needs to refresh every 5 minutes or so. It's annoying if you are in the middle of something important. I called and first they said it could be my router. Then my computer, which is only 3 months old. Then they sent a tech out who confirmed that the problem was coming from whatever they did outside and that he needed to send an outside tech. That tech came out yesterday and said it was the modem. Still have the same problem. Could it be that they want to force me to buy lightning service at a higher cost of what I pay so that I can get the service I had just last week? | |
| | 1/7/11 |
| ive had brighthouse on and off for countless years and had many issues. however, all of them were resolved immediately. you people are a bunch of whiners. be glad you get tv at all. be nice to the call center and theyll be nice to you. if nobody gets that, then just keep sending missles and dealing with the direct consequences of that | |
| donna | 12/27/10 |
| I have for the past 3 weeks been waiting for a real supervisor to contact me concerning my broken TV. I finally switched over to a HiDef Box in order to save money on my bill. My TV worked great until I got it. The box had always re-booted itself but this last time it continuously re-booted about 6 times and it caused my TV to surge and stay on the MYMYSTRO screen. It flickered one more time and then one half of my screen started to slowly turn green. I read the manual before calling to see if it was an easy fix, no luck so I called. Set appointment for the next day between 1-3. Of course nobody showed and got a $20.00 credit (we shall see). Tech came out the following day and said he would file a service complaint on my behalf for he could not see the why the box did this. Gave me a new box and left. Problem was not resolved. Supervisor called within 48 hours and sent out a different tech, he told me he agreed that it was the box that caused the problem, but in his report to his boss he stated something different. I called again and even emailed, got a response and was told that it was my HDMI cable. How they knew that when they never even looked at the back of the set. Had another tech com out and he tried a new cable (never even had one to begin with). Problem was not solved. Told that a supervisor would call me back. Still no phone call and I have a broken $700.00 TV plus equipment that has not been used since the problem occurred. Bright-house takes NO blame for anything. I would like to know since when are these techs TV repair men and can figure out that the box didn't short my set just because I am getting a strong signal from the cable line. I will be pursing this all the way....... | |
| R L Gonzalez | 12/7/10 |
| A Brighthouse Technician came to my house on 11-03-10 and left with $700.00 of my hard earned money that I had on top of my armoire in my bedroom. I reported this to Brighthouse and was told that I had to file a police report, which I did. But Brighthouse will not cooperate with the Police or me and provide the name of the Technican who was at my home and desecrated the sanctity of my home. JUST WHAT IS IT THAT THEY MEAN BY "COMMITTED TO RESPECTING AND PROTECTING YOU PRIVACY". BH has ignored and lied to me and I am tired of it, how about some RESPECT for your valued customer who has an unblemished record of paying the bill. Where is your customer service BH? | |
| Russell | 12/7/10 |
| You are the biggest and worst pos provider I have ever dealt with infanit hours on hold craptacular service unresolved questions and all at aprice that is higher than at&t and dish tv you take away chanels no reason no reduction in price move channels all around like a grocery store mixing pay and basic chanels and no excuses you in a word suck calling to cancel my service and literaly an hour on hold to do it gee I wonder why | |
| Megan | 11/30/10 |
| Wow bright house they should have negative stars to choose from. I have nothing good to say about any part of their company, I know the only reason they are still in business is because they don't have contracts. I have had so many problems from them I don't have the time to write them all, I have to use my phone because I still have issues with my Internet. If you are thinking about getting bright house don't we ordered a movie that we really got into but after just 20 min the picture started pixelating and freezing yes they credited us for the movie but why is it that we try to watch anything on demand in HD it messes up whether it's free or we pay for it it always messes up it's very annoying. We have had several people come out and have had several boxes nothing seems to "fix" the problem so I assume it's just bright houses service. We cancelled our service and are happy to be rid of all these issues our tv looks better with direct tv any ways so thank you bright house for the worst service y'all are right up there with progress energy. Peace | |
| MAD BRIGHT HOUSE CUSTOMER | 11/16/10 |
| I hate this services I was told that my services was going to be cut off if i did not pay the past due amount i called and spoke to 3 different customer service reps who told me the amount to pay and AFTER I made the payment they tell me that I have to pay and aDDITIONAL amount to get my services on I am so furious at this point because how can you speak to 3 different rep and they tell you the same amount and on after they get your money is it diffrent they need to be FIRED for the | |
| Ms. Jones | 11/13/10 |
| Over the past year I've had service with brighhouse. My bill increased a small amount but I was not informed regarding the changes. Then I call the local brighthouse and was informed that they did not have the coporate brighthouse number. I need the address and number to coporate number. Please email me at precious812000@yahoo.com | |
| spinmiller@aol.com | 10/21/10 |
| Why is it so difficult to get anyone at Bright house to give me the name of the PRESIDENT AND THE POSTAL ADDRESS OF CORPORATE HEADQUARTERS? Probably because local people don't want the Corporate officers to know of the problems encountered by subscribers. I have tried for several weeks to get this information by phone and by emails without success. Perhaps this is a warning to new subscribers. Be careful. You can't get beyond local people. I'm switching to Verizon. I have had my share of service problems and unfulfilled promises for out of service credits, incorrect billing, and frustrations trying to get problems resolved. I've spent [wasted ] hours and expense to get answers. Good luck if you go with brt hse. someone kindly give me the postal address of corporate headquarters and the Presidents name | |
| spinmiller@aol.com | 10/21/10 |
| Back again. I'd appreciate someone giving me the name of Corporate headquarters President and his postal address and telephone number if available. You can email me @ spinmiller@aol.com Thx | |
| Tammy | 10/1/10 |
| Should actually be 0 Stars Just moved to the orlando area and wanted to order from this company for TV Internet and phone and all i got was nothing but grief from the reps on the phone the customer service with this company is very very poor I have had cable providers before but this one tops the cake on bad service For anyone reading this if you are getting any one of their services for home or business try a different company this company is a no star in my book and eyes | |
| SANDRA KALMBACH | 9/27/10 |
| BRIGHTHOUSE IS NOT EVEN AS GOOD AS "POOR". I HAVE HAD SO MANY ISSUES WITH BAD OR NO SERVICE, IT IS SICKENING. NOW THEY HAVE MY PHONES MESSED UP, MY "HIGH SPEED" INTERNET IS A JOKE. TAKES ABOUT 2 OR MORE MINUTES FOR MY INTERNET CONNECTION TO GO TO MY HOME PAGE. THAT IS ON A GOOD DAY! MY TV CONNECTION IS THE ONLY THING THAT SEEMS OK FOR NOW. BRIGHTHOUSE HAS RUN A PHONE LINE AND EVERYTHING THE "FIX" WHICH IS NOTHING AT ALL, THEY HAVE THE NERVE TO BILL ME EXTRA FOR. THE REP ON THE PHONE STATED HE WAIVED ALL FEES AND TOOK OFF SOME OF THE BILLING CHARGES FOR THE PAST FEW MONTHS. I HAVEN'T CHECKED MY BILLING YET BUT I AM SURE I WILL ONCE AGAIN BE GROSSLY OVERCHARGED. GOOD LUCK TO ALL HAVING PROBLEMS. MAYBE A CLASS ACTION LAW SUIT IS IN ORDER? | |
| WHY IS EVERY ONE THAT WORKS FOR BRIGHT HOUSE AN IDIOT | 9/25/10 |
| After 6 months of calling and speaking with multiple reps and supervisors i have still had no resolution. I was told by a rep when i changed my services from one house to another that my bill would stay the same. it did not. i was being charged 50.00 more than i was supposed to be. every time i called about it i got a different answer and each rep said that the previous one had made a mistake. i was also being charged for 2boxes 1modem that i had returned already that was another 550 and amazingly after calling and having a heated discussion with a supervisor they found some where in their system. when i moved out i was told that i had a zero balance. now they are telling me that i still owe 450. when i called again 2day now it was down to 90 still no where near corrected. the supervisor told me that the original rep that set up my inst' had done some thing that he was unauthorized to do. i explained to her that i dont care what mistakes were made i was told one thing and i expect as a paying customer to be getting the service i was quoted. the sup had no resolution except " i will find that agent, pull the phone call and coach the rep" which makes no sense. i work as tech support for a different company (not cable related) and coaching is a joke. so at this point the supervisor is yelling at me i asked her if she like being lied to. she said no. i told her "then why is it acceptable for your agents to lie to customers. every agent i spoke with had a different story" and the only response was a scripted answer. when i told her that i was tired of hearing her repeat the same answer (not so nicely) that i wanted a real answer which she was unable to provide. and as far as the initial rep goes i found out he works out of the melbourne office. the sup that said she was gonna "coach" him works in deland. so how does that make sense. its over an hour away from deland. so once again i was lied to. when i told her that she started to back track. i told her if thats how they are gonna conduct their business then i was not going to pay anything. i shouldn't have to pay for some one else's mistake. i had to hang up. its pointless to argue with an idiot. that seems to be every one within this company. if bright house was the only provider left on this earth i would never return as a customer. | |
| Mark Eacker | 5/4/10 |
| Complaint- for the past five months Brighthouse has placed a charge of $40.95 for a sports package on my monthly bill that I have not received. They came to my house in December 2009 and verified that I was not receiving the "package" and again in April 2010, same results. Each month they were advised of the recurring charge for a service I was not receiving. Each time Brighjhouse billing supervisors advised they would issue a credit but that never happened. Now I am refusing to pay on a monthly basis until it is resolved. Each time in which Brighthouse has been made aware of the overcharging,they advised we will issue a credit but they never do. For the past 3 months Brighthouse sends someone to my door saying payup or we will turn off your cable. This last time I said no(May 3, 2010). Brighthouse billing adivsed they would issue a credit and my outstanding bill would be just over $90.00. I advised them to send me an email for verification and proof with their calculations so I could see how they arrived at the amount stated because I have been lied to in the past. They said no, payup or we will turn off the cable. I will not pay without a verification of proper credits and removal of the ever recurring charge of $40.95. They then turned off my cable and refuse to pay me for the overpayments made. The cable/internet was the only means of communication with my family(sons 12 and 10)now they have turned it off without giving me what I overpaid either as a credit or cash. | |
| Mark Eacker | 5/24/10 |
| After submitting a claim to the appropriate State Agency-BrightHouse Networks gave me the overpayment as a credit. | |
| Jayson F. Silver | 5/31/10 |
| I have had service (cable and internet) about one and one half years and have yet to be satisfied with the service I am paying for. I have had multiple cable boxes, additional line to the house, and innumerable service visits and still my problem is not resolved. I have loss of HD cable pack stations, and all pay per view access. I also am getting pixilation, picture freeze and loss of sound. To date there is no resolution. On Tuesday 6/1/2010 I have an appointment with one of your service techs between 10am and noon. If this not resolved completely I will definitely communicate with ANC in New York Thank you | |
| Luis Alicea | 6/7/10 |
| Just want to inform about the bad experiance i have with the sanford call center with the supervisor that was not verry nice and the agent that give me the wrong information i just want to let somebody knows my email address is luisalicea1811@gmail.com | |
| Stella | 9/16/10 |
| Brighthouse installed their service, which in turn made my ADT Security not work. Both companies came numerous times and each kept blaming the other. Finally, I asked them to come at the same time. ADT told me that their system does not work with cable or digital phone. Brighthouse admitted in front of the ADT people that they KNEW THAT ...AND ...ADT admitted that because of Brighthouse, ADT had NEVER WORKED so I paid for over a year of ADT service NOT received! Now Brighthouse has ruined my credit and so has ADT, ALL for SERVICES NOT PERFORMED! How and when to get justice? Unbelievable what these people do to unsuspecting customers! What a rip-off! Oh! Brighthouse Headquarters was contacted and so has ADT headquarters...their response? Collection notices. Now, they leave me no option but to go to the Federal Trade Commission, the Attorney General of my state, etc. and report them for fraud (charging for services not rendered). | |
| Renee Benjamin | 9/14/10 |
| I am so disgusted with Bright house. Their commercials claiming "moving is simple" is a crock! I am still waiting for my mid-September connection date (we have now had no cable for five weeks and it sucks!) I am going to college online, they don't care. I started this process only July 30, it is now September 14th and they have now changed my connection date to NOVEMBER 30TH. You call customer service and get nowhere, except 30 minutes of your life wasted you can never get back and no answers. This house is satellite ready and Directtv will come out on Thursday and hook me up, I am just trying to hold out for Bright House, I loved, loved. loved them BEFORE I moved. Now, not so much. If I don't have a REASONABLE connection date by the end of today I am done, directtv it is. Wish me luck! | |
| Gregg Kunemund | 6/17/10 |
| The Birmingham Alabama office is a nightmare! I call every other day to have my cable buried and they just give excuses. I also cannot use my internet. I cannot wait for more competition to come to our area. I have had the service for 6 weeks and regret ever using them. We told them to cancel our service of they do not bury our cable by June 19, 2010. I am not keeping my hopes up they will call us back | |
| Jennifer | 7/29/10 |
| Just tried to run a commercial on Bright House. They are not too Bright. They gave me wrong rates. They waited so long to enter my order that the spots were sold out and I could not get what I wanted. They scheduled me for the wrong system. They ran someone else's commercial in my spot! | |
| deanna cruz | 8/2/10 |
| I have had to have a repair man out to my house every single week and just started service 6/16 not had solid service from beginning always going down they had the nerve to state I am not their top priority in care they will fix it when they can just sit back and wait so my phone enternet and cable dont work on regular basis what great caring service | |
| Debra Email Me- Email Address Shebamak777@aol.com | 8/9/10 |
| August 9,2010 RE:BRIGHTHOUSE RIP-OFFS AND LATE FEE What late fees,,,I was told by Melissa, in January to Feb that I would not have to pay my Brighthouse bill until March, in which I paid the fulll bill, but over paid it by some change. The music played, I tapped my fingers, the music played again, I was on hold for over 8 minutes...and of course with my issue I was never going to hand up until this issues was resolved. And NO...this is still pending...Why? Nevertheless, I was charged every month onto that bill a total of ($5.07) per month until this day....I have discussed this with supervisors, and very aggrogant call representatives, who arugumented me down like a boxer in the ring this week, named Ingred...and I will find her ID#; subsequently, she needs to be in the prison system, where she can fight words with criminals, not customers. I called with THIS PROBLEM...she does not have one, otherwise, why would I call? Anyway, she only made me insist on a Supervisor...and was on hold for over 2 minutes,the issue was also on the bill of ($19.96 until 6 months) which is June 2010, and yet I got charged for the total of ($30.97) cents...why? and July, I can see, yet the reminding bill of the ($30.00) dollar issue is nonsense! My fiance' paid the bill of June, and was told my Micheal to pay ($30.00) instead of the ($19.95) in which I was out-of town, that month. Ingred,,,told me a lie, saying that I had not committed for 6months, and the supervisor proved her wrong,,,and I told her that the UCC's business contracts are oral are legal...next Ingred told me that there is no CONTRACT...hm...then why send me a bill at all! Next Ingred is heated, and starts to become aggressive in word, and starts, yelling, and cutting me off, I had to tell her that as a paralegal, I can sue,,,and I am not paying,,,I do not care what you say...this is my money,,,and I want this corrected this is my right...still nothing, she is still talking rudely, while I sceam for a SUPERVISOR...is this the way Brighthouse does business...if so then make Ingred...Ms. Brighthouse! I paid my bill for July, 2010, and the other posted days are deadlines August 16, 2010, yet I was told a late fee. Even when I paid my bill at Amacsot...and faxed the bill over to Brighthouse...my Modem, and services were OFF! That's right...no service...off the whole day...next day,,,called Brighthouse,,,talked to Chris...he was wonderful in disposition...corrected the issues, and within an hour, I was back up and running. Brighthouse, needs to post the day the bill is paid, at the various locations on their bills, next, Brighthouse is sent out a money order, and post dated on Example March 9. 2010, and yet they say the mail is not recieved until after March 30, 2010, this is a MESS...how... I live in Orlando, Florida, and they are in a Tampa, Florida location...Federal mail does not take that long, and the outcome...another late fee. One can see that I am totally tired of this corporation, and wished that Net Zero, was allowed in this area, in which their services is DSL ($9.99) whatever happened to fair play, and non-monoploization! I refuse to be stuck, controlled, and insulted by Brighthouse Representatives, overpayments, and excessed tacted on late fees that I have not accumulated. This is not the way to treat customers,,,and customers like me,,,will not take this kind of abuse, and smile, and keep paying the bill. By the way,,,(2) times a man left his named (EDWARD)on my outside door knob, although I had paid for the services...this is total revenfull tactic to scar customers...well this will never work with me...and I left him 2 messages,,,he never called me back...totalitarian tactis....well I am writing as we speak. GOD BLESS US ALL,,,AND THE CUSTOMER. PEACE MS. DEBRA | |
| Mandy Vidal | 7/14/10 |
| I have been fighting with Brighthouse for MONTHS over their failure to log in a modem when it was turned into their office. Approximately last August, my computer died and I went to the local Brighthouse office and returned my modem and requested them to cancel my internet. I thought nothing more of it. Several months down the road, I actually took a moment and reviewed my actual cable bill and realized I had been charged for Internet for the entire time. I began contacting Brighthouse to get the situation straightened out. I was assured time and time again that someone would contact me back and discuss it. At that time, they refused to cancel my internet due to them no having any record of me returning my modem!! She asked if I had a receipt?? Seriously?? It had been months! No, unfortunately I did not have a receipt. I was assured I would get a return call, no call. I called back and was told the same thing. THey are researching it and someone will call me. After 3-4 calls and an inet chat, I was advised that the problem had been resolved and that they had turned my account over to Accounting to refund the money in which I had overpaid for months! Now, today, I callback after receiving my cable bill and was told again.. sorry... you didnt return your modem, so, we cant do anything for you! It is not my fault that your office is full of incompetents that cannot log back in a modem! Now its me, the consumer that is getting trashed over this! With threats of cutting off my cable because of my refusal to pay my bill until I have some resolution! WOW! Is this the way that Brighthouse treats its customers!??? I even tried to speak with a supervisor and after 20 minutes being on hold waiting, I was hung up on! THis is completely unacceptable! I need resolution and resolution asap! | |
| James O'Neill | 7/15/10 |
| I have never been completely satisfied with Bright house. But when it is very close to a monopoly in given areas what choice is there. We have been having chronic problems with our internet and have spent hours on the phone with tech support in the past two plus weeks. We had service calls and still have an internent problem. Our appointment we had scheduled today was a no show with no phone call to tell us that the repair person was running late. How about I statrt chrarging Bright house for my time. Tardiness is bad enough but a no show is not acceptable. When I asked customer no service for a contact at corporate such as a general manager I was told I could only speak to a her supervisor and was not given a corporte contact information. I guess she thought I was not smart enough to figre it out. I am curremtly exploring alternatives for my services. At this time I am more disapointed with Bright house as ever. | |
| Beatrice Palladino | 7/16/10 |
| I would like someone to contact me from corporate offices the complaints from my home are so numerous its a joke! Look at the screen and you will see all documented complaints service calls and lack of local supervisors and field directors solving the peoblem or checking to see if there still is this major problem. No phone, no internet, no television. At least 6 technicians have been to my house for days and hours interrupting my work and they want a critique on customer service? Your kidding right. Not one Supervisor knew how to handle this situation. No follow up and still pay for servivces I am not getting?? I would love to hear from someone outside of the local offices..They all need to have better training. No wonder if there were no monopoly people would jump at the chance to make the move. Customer service is just as important as the service! | |
| Larry Mccray | 7/18/10 |
| Brighthouse came out to repair my service 4 days in a row. Upon repairing they drilled a whole right in the front of my house and broke my irrigation head. I have been calling Ismael one of the supervisors every since this was done. I have his personal number to his office. He has yet to give me a call back. This will be repaired even if I have to get a lawyer to get it done. Some one please give us a call. | |
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