116 Reviews For Bright House Headquarters & Corporate Office

does any one read these?

I wonder who if anyone beside irate customers read these. Nothing has been done or said for many complaints. I want the world to know the service I got and I post it everywhere including face book

Worst Customer Service

I canceled by Brighthouse account in October and was also told 4-6 weeks then 6-8 weeks then 8-10 weeks and I'm still waiting for my refund check. I plan to submit a complaint to the Better Business Bureau. This is by far the worst customer service and unethical company I've ever experienced! I switched to WOW, they actually care about their customers and am receiving more services for half the cost.

I discontinued my service on Oct 7 & paid my final bill on Oct 10. I was told I'd receive my refund in 4-6 wks. Never rec'd it. Now I get an email saying I'll receive it in 4-6 wks. This is an unethical company. How do they get away w/this? I'd rate this company a minus 10 if I could.

Brighthouse charged for 30 Mbps but was providing 9 Mbps

Hi All, I am with Brighthouse for the last year+ and I am paying 104$ for a 30 Mbps line. I have been having problem for last 4 months and when I contacted the customer care they said everything is good from their end and today i connected through ethernet cable and I get 9 Mbps.I was paying all these year for 30 Mbps. How can you guys provide just 9 Mbps with but charging me for 30 Mbps. I have the snap shot of the same let me know where should i send it.

Field Operations

Been waiting on my technician for 7 hours. You lost another customer. Bye bye Bright house. 12 year customer tired of being screwed over by you. Kiss that $200 goodbye.

Get your stuff Together

It is 330 PM I called at 10 AM and a call was put in for our phone service for today. It was even put in a an EMERGENCY CALL. Phone has been out 6 of the past 10 days, and I have received 3 different prices for the same service. I call the corporate office thinking I can get some help there, but the cooperate office of this large company only has ONE PERSON to talk to and if she is busy (and she will be) leave her a message and she will call you back within 24 hours Cox might be expensive but at least their service works!!

I was just appalled and quite surprised to see Brighthouse Networks following a "Free Palastine" "Free Gaza" Twitter page. Every one is entitled to their own opinion, but big corporations, who have customers from all walks of life, should keep their opinions to themselves.

I am payed in full

I paid my last payment on 01/25/2014 and also returned equipment on 01/25/2014. I am sure that I was paid up on this day, but you have a collection agency after me for $71.17. I feel that this is in error. Duffy Martin


False Advertising.....they are the kings. who else is there for internet in Inverness FL?

Corporate contact info

Hey - for all of you who cannot reach corporate, try this: http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=9316967

Your corporate office number is not even a working number you shisters.

Your company should be ashamed

I am leaving bright house because they are a bunch of liars and never show up for their appointments. My husband was on phone with your incompetent personnel for 2 hours after the technician cancelled the appointment himself. The supervisor called my husband a liar even when the notes showed we called 3 times when they did not show for our appointment. How funny they offered 25.00 for the mishap what a joke . Bright house needs to be accountable for their crappy service. We will be leaving so long brighthouse u guys are terrible . No more money from us don't use them

disgusting service

I wish there was a lower rating for the horrid treatment and service I have had from Brighthouse. Constant problems with digital boxes. I am disabled and was left fixing the box by these people. It took a yr for them to admit it was no good and to change it out for a new box that worked. Then they sent work people to put wires in ground and they were laying all over my backyard for 2 hrs with a cooler. When my son asked them to please move from our backyard they refused. Now I aks for simle information from them only to be left waiting 2 weeks. AGAIN i have a disability and rely on doing things by phone. They have overcharged me. I will be cancelling.

Ex Customer

I have had 3 cable boxes break in 6 months. I was trying to get my 4th and I was scheduled for a 10-12 service. Then called back for a 6-8 service and then called back to see to reschedule for another day. This service sucks!!!! I canceled it

your service is the worst .box locks up ,slow to change channels dvr takes forever miss end of some recording. If I could get an other provider I would dump you, speed to slow you want more money for everything. you evean have black outs like direct so don't say no black outs. your automated system is also a pain in my head. first most people call to say my box is locked but all you care is say is it billing or payment not service bad business I think ill twitter and see how many people agree, unsatisfied

The Blaze TV

Anyone else interested in having The Blaze TV part of Bright House programming? If so, contact Bright House and ask for The Blaze TV.


on june 2 a man from brighthouse knocked on my door said i was stealing cable i told him i pay my bill every month he said i was getting standard and not paying for it i told him i did not climb the pole and change it one of ur service men did it im 68 and cannot even climb a step ladder then he proceeded to tell me if i slip cash thru him hands he would not do anything i told him i live on 700 and month and not giving u a penny then he proceeded to ask me if i had pain pills i told him i don t take pain pills if that is the kind of service people u send out to correct a mistake UR service men made u can come and take all the crap out which i called and it will be gone thrusday


People are not aware how computers work. Also need classed in Billing and customer care. For if over payments are made and/or late payments are made the computer does what it wants without requires to payment schedules or payments made.

Great Service and Products

I have 3 bright house services (cable, phone and internet) and they are wonderful. We've NEVER had bad customer service and our up time is probably 99%. Much better than Dish and CC! We had a bright house tech come out just last week to upgrade to a hd dvr. He installed our new box then he hooked up our home theatre, programmed our remote and helped my husband mount a tv on the wall. Davenport, FL

Terrible Service

For the past two months, Bright House has provided substandard cable service and I am being charitable saying substandard. The channels were constantly going down, including Encore channel. We pay an additional fee for this service. When we called to report the outage, the representative would alway indicate there were no reports of problems in our area. Meanwhile, my neighbors with Bright House were experiencing similar problems. This past Saturday, the technician told us that there had been a widespread cable problem in our area for the past two months but the problem had been solved and we should have no further outages. Well, a day later, Encore is down again. What a mess.

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