8 Reviews For Blue Cross And Blue Shield Headquarters & Corporate Office

I will not sign up again with bcbs I first bought my insurance back in 2011 after my husband died I have had this since then and in dec 2013 they decided to which my policy for Obama care which I did not sign up for Charge me more for Obama care admin fee and change my effective Date to 12/01/2013 because of Obama care but did not change ny bank bank withdraw So for 21 days I do not have insurance and when it does get paid I only have insurance for 8 days I have been trying to fix it but nobody listens

Admission Liaison

I recently have found evidence that could save your company millions of dollars. Will only speak to someone from corporate office.

medications

Since Blue Cross and Catamaran took over the first of the year I have been waiting two weeks for my meds to be shipped to me and I receive all of these phone messages telling me who to call for a short term supply all I get is more phone numbers to call and they all say I apologize for the delay and give you a longer date for the delivery of the medicine. I am still waiting. They want $64,00 at the pharmacy for a one week supply.

bcbs sucks

I can't even get someone to call me back and I have a call back verification number whatever that means. Takes an hour to reach someone. When you do they barley speak English. I spoke to a rep who talked me into letting her be my Healthcare.gov navigator, haven't been able to reach her since. She won't call back and doesn't answer the phone. They charged my credit card Dec 26th but I couldn't get an id number till Jan 9th. I couldn't even get anyone to find me in the system. I believe it says on the internet when I signed up and put my cc# in that they won't charge it unless I'm approved. Would have been nice to not be the last person to know. Also can't get an agent to help me. Tell them I signed up on the internet. They say sorry. I'm not your agent. I can't help you. Horrible customer service.

Terrible experience

I signed up on the 22nd of Dec. Since then I have spent and average of 1.5hr to 2 hrs per day trying to connect to speak to anyone. The worst is being disconnected automatically after waiting for 45 minutes. What is even more frustrating is when I am asked for an member ID by the automated system which I have not received yet. and I just want to PAY (yes give money to BCBS for your service) should not be that difficult. I am seriously starting to question Blue Cross as a choice.

Big Complaint

Blue Cross and Blue Shield is a very sorry organization. The wait time is horrendous and your service is attrocius. I am so sorry that I signed up with Blue Cross vs Cigna. I waited an hour today today to speak to a customer rep. Then, Iwas disconnected. You got my first month's premium and I cannot even get on your website. What do you care about customer care????

Terrible Wait Time to Talk to Representatives

I called on a Friday morning and the answering machine told me that there is an hour wait and recommended that I call back on a Thursday or Friday. HELLO!!!!! I'm calling on Friday. I try waiting and lose my patience so I attempt to take care of this online. Trying to register it tells me that it doesn't recognize the subscriber. REALLY? I entered all information correctly and it doesn't recognize us after 20 years of having a policy with them? This is ridiculous and we are paying them for insurance?

I WOULD LIKE TO START BY SAYING I’M CONFUSED AS TO WHY YOU HAVE AN ONLINE PROGRAM OR AUTOMATED SYSTEM. WHEN WE THE PROVIDER STILL HAVE TO CONTACT ONE OF YOUR RESENITIVES FOR PERCERT INFORMANTION. I CAN GET MOST OF THE INFORMATION I NEED, BUT THEN TAKES ME 30 MINUTES TO AN HOUR TO REACH A REPASINATIVE FOR PRECERT INFORMATION. ANOTHER THING THAT IS ALSO FRUSTRATING WHEN YOU USE THE AUTOMATED SYSTEM WHEN YOU TELL IT THE MEMBER NUMBER OR GROUP NUMBER AND IT TELLS YOU THAT YOUR ARE WRONG, THEN IT PROCECEDS TO HANG UP ON YOU. WHAT IS THE BEST WAY TO GET A HOLD OF A REAL PERSON BECAUSE, YOU’RE SYSTEM MAKES YOU LISTEN TO THE DETAIL OF BENEFITS INFORMATION FOR A PAITENT BEFORE YOU CAN SPEAK TO A CUSTOMER REPESENTIVE. HOWEVER IF I AM WRONG THEN THE SYSTEM HANGS UP AND I HAVE TO START ALL OVER. I STRONGLY BELIVE THERE IS A WAY TO MAKE YOUR SYSTEM FASTER EASIER AS WELL AS MORE EFFICAENT THEN IT IS NOW. MY PARTNER AND I SPEND MORE TIME ON HOLD TRYING TO VERIFY BENEFITS WITH YOUR COMPANY THAN ANY OTHER HEALTH INSURANCE COMPANY THAT WE CALL ON A DAILY BASIS. IS THERE A DIRECTORY OF PREFIX’S FOR EACH STATE ALONG WITH THE 1-800 NUMBER THAT ACOMPANIES IT. THIS WILL MAKE MY DAILY JOB EASIER WHEN HAVING TO DEAL WITH YOUR AUTOMATED SYSTEM. ANY HELP THAT YOU COULD PROVIDE WILL BE GREATLY APPRICATED. IF YOU WOULD LIKE TO CONACT ME BY PHONE 580-478-6488 OR EMAIL ME AT emma_paula@yahoo.com or whatson_yourmind82.com

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