Blockbuster Corporate Office | Headquarters 1201 Elm Street Dallas, TX 75270 (214)854-3000 Reviews For Blockbuster Corporate Office Natyalie 4/16/12 I have worked for Blockbuster for 5 years the last 4 without a pay raise. Dish network took over Blockbuster last year and since then they have been closing stores and now they are closing DC's. We were told Friday the 13th we were out of a job by the 31st of May. This is the way they repay loyal workers. No raise just a boot out the door. We don't even get a severance package. We have people who can't even afford food for the table or medical now we have to try to get these on unemployment? Thanks for nothing Dish!!!!!!!! I will never recommend you or Blockbuster to anyone I know or who asks about it. They will be told you are LIAR'S and THEIVES. Alecia 2/29/12 We will be calling the customer service line, the corporate line, whatever it takes to help you understand how utterly disgusted we are at our visit to our local Blockbuster this evening. My partner and I went in to rent a Star Wars movie. As we are walking around the store, a strange young man is following us around asking personal questions to both my partner and myself. In attempt to not be rude, we answered some of the questions and made our way to the register. He asked things like "Is she your friend or something else?" and "How long have you been together?" and finally, "Would you get married?". After feeling very uncomfortable already, we get to the counter and the young man has followed us up there. He continues, by asking, "Isn't the closest place you can get married New York?" We said "No, there are other states such as Vermont and Massachusetts." Then the cashier asked us what we were saying about Vermont. We said the young man was asking us about Gay marriage. The cashier replied, in his exact words, "Wow, that's insulting!" We were both appauled. As a Store Director of a huge retail company, I decided it was not in our best interest to make a scene within the store. Instead, we would like you to know how your customers are being treated. My partner called the Store Manager of this location (store #48021 San Antonio, TX) and gave him this entire story. I went onto your corporate website before sending this complaint and read a rather long section on DIVERSITY. I understand that everyone is entitled to their opinion, but it shouldn't be used to insult your customers while you are on the clock and representing a company, or at all for that matter. I have every right to be who I am and I was utterly shocked this evening when someone that should be more than happy to help me, no matter my gender, race, religion, or sexual orientation, threw it back in my face and insulted not only myself and my partner, but several others that could have encountered our same situation. This is an absolute disgrace to your company and I hope that Dustin receives the reprimand that he deserves. As for myself and my partner, we will call the corporate office tomorrow morning when you are open and give you this entire story once more. I would like to speak to someone that I know truly values DIVERSITY, as your corporate website says, and hope that we see some actions taken. Frank Lee Pissed is 2/28/12 WARNING !!!!!!! Blockbuster video rentals have now been programmed so that you cannot fast-forward through the previews on all of their rental DVDs! And there is no working corporate phone number for Blockbuster available to its customers. This means only one thing, they are going to go out of business very shortly, thank God! I just bought $55 worth of used Blockbuster video rentals. Now I am going to throw every last one of them in the trash can! There is nothing worse than being forced for 10 or 15 minutes to watch previews or commercials that you do not want to watch, I just want to watch the movie that I paid for. FUCK YOU Corporate PRICKS !!!!!!!!!!!!!!!!!! Leo 2/27/12 Hi DID YOU KNOW THAT ALL YOUR "CUSTOMER SERVICE CALLS" ARE ROUTED TO THE "EXOTIC" COUNTRY OF THE PHILLIPINES !!! I HAVE A CUE OF 33 MOVIES AND ONLY 2 ARE LISTED AS AVAILABLE .......... YOU ARE SUPPOSED TO BE UPGRADING THE SYSTEMS !!! IT HAS GOTTEN MUCH WORSE ...... YOU WON'T EVEN ANSWER YOUR OWN CUSTOMER CALLS !!! LIKE SO MANY OTHER "AMERICAN COMPANIES" YOU CHOSE TO EXIT THE U.S.A. AND HIRE CHEAPEST LABOR YOU COULD FIND ....... NO STORES LEFT WITHIN 10 MILES OR SO .... I USED TO HAVE TWO STORE WITHIN 10 MINS OF ME ....... !!! ARE YOU GUYS EXITING THE ONLINE RENT BY MAIL TOO ? LOOKS AS THOUGH YOU MOST CERTAINLY ARE !!! marnie 2/17/12 In 1995-1996 in Santa Barbara Callifornia in the Big 5 shopping center I tried to apply for a job with Blockbuster and was warned by several Hispanic californians living in the "805" area code that Blockbuster makes employees give their hair samples about 1/2 inch. I worked as a Bank teller for Great Western and needed a second job. What do they have to prove? Too many vigilantes in California. heather 2/10/12 I use the Kiosk because all stores are closed in Florida!!! I just checked my bank account and saw I have a $60 charge for 2 movies I returned over a month ago! I called and they said that they are not found and that they can not return any charge to my account. Congrats Blockbuster you all obviously deserved to close, I for sure will not be renting from you all through anything! F YOU! Jerry 2/1/12 I'm writing to see if any one else has experienced this problem. The problem is that Blockbuster on-line is holding movies I have returned, I have notified the USPS and they are investigating my claim, as soon as I get a written statement from the post office that indeed the movies were returned to Blockbuster, I'll be filling a class action lawsuit against them. I feel that this is illegal and hope others do too. Bobby Dabbs 1/30/12 Here is some suggestions for your company! Either stop getting movies earlier on DVD than red box or stop charging 3bucks for them, it's rediculous! Then make a version of Netflix but don't stream a bunch of old movies for a monthly fee, stream new movies for a dollar each like pay per view! Cheap will win every time! If you charge to much, your defeating the purpose because that's what Xbox and Sony do, charge 3 dollars and up for what should be a dollar rental! And I know movies in the theatre have digital copies made even while it's in the theatres so you should offer at home movie theatre streaming for say 15-20 dollars for people that cannot get out to a movie theatre because of handicaps, etc! Hope this help your bottom line! Richard D 1/28/12 I live In Spokane Wa. I Have watched every Blockbuster with in 5 miles close! Now You Corporate dinks Think closing another store is going to make people happy? You end up only giving your employees 3 day's to clear out. IF STUPIDITY IS WHAT YOUR GOING FOR YOU HAVE FINALLY MADE IT! I THINK INSTEAD OF CLOSING ALL THESE STORES WHY DON'T WE FIRE ALL OF THE CORPORATE ASSHOLES WHO ARE POCKETING ALL OF THE PROFITS!!! EVERY STORE HAS AT LEAST 5 TO 10 EMPLOYEES THAT FOUND OUT ON 1/27/2012 THAT THEY WERE CLOSED BY THE 1/29/2012 THAT IS A GREAT WAY TOO SHOW YOUR SUPPORT FOR THE UNEMPLOYMENT RATE RIPPING THROUGH OUR COUNTRY SO FROM ME TO YOU I HOPE BLOCKBUSTER ROTS AND CRUMBLES I WILL NEVER EVER COME BACK!!!! Employee 1/29/12 I currently work at Blockbuster and am very disappointed in these comments. I currently have the position of Manager on Duty and I make sure all of my employees have great customer service. No texting while customers are in the store, someone always has to be on the floor talking to customer ( asking if they need help finding anything, any questions, etc) We're always friendly and very inviting. Late fees. Yes, we all hate them. Even I hate them. But I, as well as my co-workers, always explain the ADR ( additional daily rate) to people who either haven't been in a while or new customers and we even double check with regular customers just to make sure. If you don't want late fees, then get the combo pass. I know some of you may not like it. But it's really not that bad. No due dates, no late fees, and unlimited exchanges. You do need a credit card on file. Employees are supposed to tell you why it's there. It's because the Combo pass is monthly 30 days from the day you sign up it will be the anniversary date. Meaning it will automatically take from the card on file UNLESS YOU CANCEL BEFORE THE ANNIVERSARY DATE. You will still have the benefits until that day but it will not "auto-renew" and if you ask an employee to cancel it so you can keep paying in cash, they can give you a reciept that verifies it was canceled. :/ Now for issue involving "not enough movie titles" Some of the older movies are hard to get. And ,yes, I know they may be scratched and some may not work properly. I honestly don't know why we don't replace them with a better copy. It may have to do with the studio that made the movie or with the company itself. Now the reason we don't have alot of copies of the newer titles is because the studios producing said movies are over-charging the company. So , the employees (me), get to go to Walmart at midnight and buy copies to put out the day they are released. We don't get them from a distribution anymore. So that is why there are not alot of copies. I am truly sorry it seems like Blockbuster sucks in some places. My store is different and very friendly. We're even doing game tournaments on the weekends. Hopefully all of you will change your mind and find the right store that has great customer service as well as a good supply of movies. 1/17/12 why do u have to close the only blockbuster in north tulsa?? who cares about starting over from ground up.....ur buisness is fine...fix what u feel is wrong, & leave the store open!!!! i dont want to drive across town to rent a movie....freakn ridiculous ......the admiral store is always packed and does great business .... Ken Macdonald 1/10/12 If anyone knows of any class action suits against Blockbuster for fraud let me know. It seems like a small thing but it adds up when you realize how many people they are screwing over. I joined the Combo pass which states that you will get one rental by mail per month "all included in your combo pass". I received an e-mail that wanted me to complete the combo pass by clicking on the button to go to the site. This e-mail had this on it: Complete your Combo Pass signup now and get: One by-mail rental per month Access to more than 100,000 movies, games and TV shows Early notice of up-coming new releases, promotions and special Please note the one rental per month. When you go to the website there is no way to activate the one rental per month. It is a classic bait and switch. The only way to get a rental by mail is to spend an additional $9.99 and up for the service. This is fraud. I bought a specific rental program that included a rental by mail. I have had my online que filled up for months now and they have never shipped anything (when I click on status it tells me that the by mail account has been deactivated from when I used to pay for it but there is no way to activate the combo program). One rental a month may not seem like a big deal but add it up with all the customers then multiply it on a yearly basis and you get some pretty big numbers. A lawyer should jump at the chance. If anyone knows of any class action lawsuits stemming from this let me know so I can join it. kenmac8@juno.com Jess 1/5/12 Just wondering, but if I rented a movie...and now all the blockbuster stores are closed...how do I return it? MJ 1/4/12 The statement of " email us and recieve a response same day" on the website is so untrue! Apprarently my situation at a store in MN has been as of last week escalated to a consumer relations person at the corporate office with an expected call back in 24 hours and NO ONE has called me. In fact since 12/19/11 I have called customer care 4 times and emailed 5 times and NO ONE RESPONDS to me! The store manager lied and said he repeatedly tried to call me in decmeber and he never did and I have caller ID, I requested the district manager to call me and he has never done so and the customer care line has no idea and cannot help or will not! Unbelieveably terrible customer service and now that it has been escalated to the corporate office and still no one calls back has made me even more escalated and upset and I expect a call back from a corporate person please! Today is January 4,2012. MJ in MN Bad Service 1/4/12 After reading the reviews about Blockbuster, it seems that it is normal practice to debit people's account without notifing the customer. Apparently, when you use your debit/or credit card at the end of the transaction it states for you to give them authority to debit your account for whatever fee they assume you owe. You must have done the same thing my husband did and not read the long paragraph before hitting the yes button. The employee informed me that my husband should have read the whole long paragraph and hit NO before he continued to sign the screen. They debited my account twice for $2.14 which seems like a common amount for Blockbuster. If the corporation doesn't care about what their employees are charging their customers then it seems to me they approve of their actions, maybe because it's putting revenue in their account. I will never use Blockbuster again! That's a shame because I was a little heart broken when I realized RED BOX was taking over the movie rental industry. READ! READ! READ! No apologies from the employee or even any type of concern but only the impression my husband should have read the paragraph (our fault). Use caution if you must rent from Blockbuster. heather 1/3/12 AWFUL !!!!!!!! I'm super pissed they closed the store in greeley colorado. This on line thing they are trying to do SUCKS!!!!! 2 weeks for one movie!! DONT WASTE YOUR TIME. (if your company was smart you would never have closed your your stores! ) Kimberly 12/27/11 So I tried to follow the advice of Online Customer Care Representatvies and get in contact with Customer Care at 1-866-692-2789 to remedy this "5 Free Movie Rental"/ $50 gift card situation. After being on the phone for 46 minutes with your "Customer Care" (ha, ha that is a joke) absolutely nothing was resolved. Let me break the call down: 10:51-10:59 = original call made, on hold 10:59 -11:02 = representative Anna answers. Blockbuster has claimed bankruptcy and gift cards are invalid. I asked to speak to a manager. 11:02 - 11:10 = on hold 11:10 - 11:13 = representative Anna answers, says no manager is available. States she can give ONE month free of Blockbuster by Mail. I respond that is not acceptable since that is not replacing any money taken by your company since anyone can get one month free online. 11:13 - 11:19 = on hold 11:19 - 11:23 = representative Ann answers again. Repeats offer of ONE month free, but then says she can make it TWO months free. I try to explain that everyone can get one month free online, and that one added month of free service at a $14.99 value does not make up for the $50 value in gift cards confiscated by your company. 11:23 - 11:29 = on hold 11:29 - 11:33 = transferred to representative by the name of Lucinda. She says that she cannot do anything since my gift cards had been confiscated by the store, there is no way to give any compensation for the $50 in value lost. She says that Corporate Blockbuster does not honor or support the "5 Free Movie Rental" cards and therefore nothing will be done for us. She says that she will do nothing and will not use any more time on this. But she did "apologize for any inconvenience". "Apologize for any inconvenience"????? It is not inconvenient...it is theft. I started this ordeal with 2-$25 gift cards which YOUR company confiscated from my children when they tried to use them. We were given 2 "5 Free Movie Rentals" cards as replacement to make up for any "inconvenience" and NOW, because the ONLY store in my town has closed down, we are not being compensated for the money lost. With customer service and care like that, it is no wonder you are filing bankruptcy. Please forward this email to your corporate office and I would like a response from a representative that can rectify not "apologize". ************************************* On 12/26/2011 6:35 PM, 8113297 - Francis S. wrote: Hi ___________, I appreciate you taking the time to write us with your feedback and suggestions about your Blockbuster GiftCards. Your comments are taken very seriously and we welcome them as a valuable tool needed to improve the quality of our service. I'll make sure to forward your feedback to the appropriate department for review. Also, the membership we are offering would be the "By Mail - 2 rentals at a time for $14.99 plus taxes each month." You will be having 2 month free service for each of the GiftCards you currently. Since you have 2 cards, you will be receiving 4 months free subscription with us. Generally, all of the emails we are receiving will be noted on your account. Since you currently don't have an account with us, you may need to inform the current representative about your request. Should you have any further questions, please let us know. Francis Blockbuster Customer Care ************************************************************************************ Chris 12/15/11 I signed up for Blockbuster's Total Access mail service when Netflix raised thier prices. I was sold on the unlimited in-store exchanges, included blu-rays, & games. The price of $10.00/mnth is where the happiness ends. I use these services to watch for the most part new releases and the occasional older movie. I noticed that Blockbuster really does not support blu-rays after all. I mean they offer them but in the few months I have been a member I have NEVER received a new release rental via mail. An example is 'Thor' - this movie that was not even that great, and has been out for sometime now, is still listed as 'Short Wait'. The only way I can get a new release mailed to me is by getting an older movie through the mail then going to the store and exchange it there for a new one. Makes no sense to even have the mail service. I email customer service several times and at first all they do is explain how terms like 'Short Wait' and 'Long Wait' get calulcated on a movie. I do not care about the inner workings I would reply...I just want to know why Blockbuster doesnt seem to have enough copies of any movie...the straw that broke this camels back was when a rep emailed me back and said I should just stop asking for blu-rays and get DVD's...are you kidding me? it is 2011 and I know that not everyone has a blu-ray player but it is not a new thing here. What irks me the most about this is that they are offering a $49.95 blu-ray player, and blu-ray movie packages but they do not have enough blu-rays in stock? Although most new movies on Netflix have to go through a 28 day waiting period im sure I will get the blu-rays much quicker then this lousy company can provide. Going back to Netflix. karen 12/14/11 I rent at your Laguna Niguel store. I went to rent a game for my son and got all the way home with it and the girl put the wrong game in the box, so I went all the way back and ask for a free movie for my inconvience. The girl ask the manger and she would only let me get a old movie.It was on a monday not a weekend.I thought that was very poor custmer serves. She would not even talk to me she hid on the floor behind the counter. After my month is up I will not rent there again. Debora 12/11/11 DO NOT DO BUSINESS with BLOCKBUSTER. Would've given Blockbuster a negative number of stars if that were an option. Tried a ONE month ONLY unlimited rental for $7.49. Stopped it in person and 3 months later and Blockbuster is still charging my credit card. Called the credit card company fraud division and turned Blockbuster in. Calling our family attorney tomorrow. Michael of Chicago,Illinois 12/5/11 i went to blockbuster on 3145 s. ashland chicago,illinois and i parked on the side of the building and was in the store about 30 minutes. when i came out my was towed by rendered services. i did not see the sign at first but when i did it was 10 feet high not at eye sight. i had to pay $198.50 to get my car back. i cut up my blockbuster card and sent it to their corporate office. i told them have lost a loyal customer for over 10 years. they have spy for rendered services. 1 of their employees knew my car had been towed and did not tell me while i was in the store. please cut up your blockbuster cards and mail it to them to show them you stopped doing business with them. tbone 12/6/11 Hi Michael, I hope this find you well. The billing standards that your company have implemented have resulted in me sending you this email. My girlfriend and I rented 3 movies on 10/29/2011. We returned those movies, however, I do not have proof that it occurred other than the word of my girlfriend. We also rented another movie on 11/5/2011, that has also been returned. Your company is saying that none of these movies have been returned, which resulted in 4 charges to my credit card of $31.50 each. The 4th of these charges came today which has sent me over the edge to where I needed to write you in hopes of these charges being returned to my credit card. I called your CS department today at 10:28MT am and they told me a supervisor would call me when they got off the phone. Well, it's now 1:17MT and there has been no attemped call. This department has done nothing as of yet to help me reconcile this matter. In the meantime on our end, we have contacted the security personnell at the Safeway to see if they can find any recordings of my girlfriend returning the dvds. I think this goes above and beyond of what a consumer needs to do in order to hopefully fix an error. I am truly upset for many reasons. First, there were no emails warning me that these charges were going to hit my account, you just charged my account. I could have been looking into this the last couple of weeks rather than possibly writing this email. Secondly, it's Christmas and that money was designated for presents for my girlfriend. Why on earth would we keep these movies?? I think your company has done a great job in copying Netflix's sales model, but done a horrible job copying their customer service model. The only reconciliation of this matter that I would be happy with is you returning those charges to my account. Merry Freaking Christmas! Customer in DFW, this close to canceling 11/22/11 I'm editing out a lot of stuff here, I'll post it later if my issue is not resolved. Here's parts I did not edit out. This is a positive and negative review. First.. the whole daily rate thing is a total joke. Yeah it's cool that some movies are 99 cents, but the 1.99 and 2.99 movies .. that's still a rip off and more expensive than what it was before. 2.99 a day for 1 movie. What happens if you can't make it back to the store the next day. Now that 1 movie has turned into a 6.00 movie for 2 days. Well before it was about 6 dollars for 5 days. It was cheaper before. The manipulative wording doesn't work. Customers did not ask for that. Customers asked for cheaper movies, and that's it. There's nothing cheaper about the ways your charge now with the daily rates for new to brand new movies. And honestly even though the selection for Netflix movies are really not good at all, they still offer unlimited streaming at a cheap price, something Blockbuster does not have.. B.B. really needs to have unlimited DVD rentals in the same plans that Netflix has. I also want both companies to succeed for the sake of employing people. People who wish Blockbuster to completely sink are ignorant of all those jobs lost out there if that does happen. How is that cool? What kind of person are you to wish a large population of people in the nation to lose their jobs? Simply shrugging that off and saying ignorantly that they'll find other jobs.. WHAT OTHER JOBS!?!? Where are these other jobs that are to be found if you all continue to support the downgrading of employment.. which is what you do when you become lazy and sedintary in your hermit homes, never leaving, just streaming all day. And Streaming sucks.. anybody who denies that is denying it for the sake of hating on outside rental store. There's always buffer issues, it's never true HD no matter how fast your connection is, you can't skip and fast forward in the same ways you can with your DVD players... and with streaming there are so many limitations to what's available. And if you deny that you're just being difficult for the sake of it. HULU? Limited and segmented shows... Netflix? Segemented shows like crazy, look at The Wonder Years.. so many portions of that say "On DVD Only." Which is manipulative forcing you to have to have both their plans if you want to watch all of The Wonder Years. That's why I do NF streaming, and BB online to make up for what NF does with their limited streaming. And really.. if you have a BB down the road it's still a better option over an online only plan. You can go in the store and swap immediately. They have wicked-cheap prices on concession bundles too. **** Here's where I edit out my issue which I will post if it's not resolved in a fair manner. I've copied and saved it to a document I'll paste here later depending on the outcome. InitialIntent 10/27/11 Lol BlockBuster is a Joke...they have sent a creditor letter to me for $12...your corporation must be pretty desperate. I mean you shoulda took the netflix deal that was offered years ago to you. Oh well, I have switched to NETFLIX and will be standing with a huge grin on my face as BB goes down the drain into oblivion. Failed Company, Failed policy, Failed long term vision. 2 words, SUCK IT. Dezra Jefferson 9/29/11 I am very upset how Blockbuster feel they can unauthorize charges on your account when I pay cash for my rentals. For a person who very seldom rent movies and have this to happen it says alot for the company. I used to be a Blockbuster customer cause it's 5 minutes from my house, but I am willing to drive to the next video store which is 45 minutes away and give them my business. Blockbuster need to reconsider how they do business and stop with the games and tricks. I would recommend wasting gas to be treated fair over the hassle of being charged a $25-$30 overdraft fee for a $2.14 rental. kevin 9/18/11 rented from your santa rosa store on fulton rd have been renting there for years will not go back.....rented 4 movies 2 of them were scratched and dirty and didn't play...called the store and talked to a clerk named ryan and told him the problem and he made the excuse of it was human error then hung up the phone....called back to ask for the manager's name and he said he hung up because he was yelled at.....he was rude and didn't want to hear anything and was not yelled at he is just someone that needs to be in a job that isn't customer service related.....glad blockbuster is going under if the people that work there are like he is.....I will be sure to let his manager know to read this comment.....bye bye blockbuster and hello netflix Heather 8/27/11 My husband used to work for blockbuster when he was in highschool. Been customers ever since. This morning I woke up and checked my account to see a 57 dollar hold from blockbuster. When I called the store the manager on duty wouldnt even tell me why it was there and said he couldnt do anything untill the head manager came in on tuesday (the head manager is good friends with my husband). Well we just called back and talked to a different person and she told us it was a charge for a video game that was never returned. One its not here. 2 they never checked the store to see if it was there and 3 they didnt notigy us that we hadnt returned the video game thats in question. so needless to say we are heading down there now because they are taking the 57 dollars out tof the account monday which will overdraft our account. What company just takes money without telling the customer first especially someone who has been a customer for 15 yrs Kelly 9/2/11 Blockbuster has charged my account $135 for being 10 days late! 7 movies! Now I know it is my responsibility to return the movies on time but we were not aware of the late charge being so expensive! I could understand $10, $20, or even $30 late fee as in I know I was late and I do agree there should be some type of punishment for my action in not returning on time. However it was 10 days and they are charging my bant account unauthorized as if I never returned the movies. 3 days after the due date our town experienced a horrible hurricane and that was part of the hold up in returning the movies due to damage, weather, curfew for our town! When I called the manager she said she would only charge me $70 verses the $135, which I still feel is ridiculous! $135 was charged as if we were not returning the movies at all and $70 we would not get to keep anything! I feel with $70 we should at least me able to keep at least 3 movies if not 4! No!!!!!!!!! I told her I was unaware of late fees n I know at one point blockbuster never had late fees. I feel as if each employee should notify each customer of the late fee n policy before they walk out the door. She said it was printed on bottom of our receipt but who really looks on a receipt to rent movies???? We did not get any reminders in the mail or any warnings from blockbuster saying they would charge my bank account! I cannot afford $135, $70, or even $40 for something like this in our economic situation! I have 2 kids!!! Like I said I know it's my responsibilty to return on time and I'm fine with a reasonable late charge but $135 and then $70, it's crazy especially after only 10 days! If it was 30 or more I could understand I feel a little more. I asked the manager about good customer service and couldn't she scratch out the honest mistake and now since we now the policy and if it happens again then we wouldn't mind the charges....no she wouldn't do anything. I will b contacting corporate and if it is not resolved we will no longer do business and negative word of mouth is one of the worst things for a business that sounds like it's about to go under! Blockbuster has raped my bank account!!!!!  I would never do my customers like so! karl krause 9/9/11 I am writing from syracuse new york the blockbuster on southsalina street are full of incompetent people calling my house making me waste my gas to go down there to find the movie that i supposedly still had checked out they didnt even take the tike ro look for it on their own shelve!!!!!!! Blockbuster dying fad cant wait ti see them go out of buisness all they do is cause headaches Victor Yoder Jr. 7/8/11 To whom it may concern, My name is Victor Alan Yoder Jr., I have worked as an employee with Blockbuster Corporation for approximately six months. My first location was an awesome experience, I loved my job, my customers, my manager Christine Sweeny was very professional and competent. Unfortunately this location was one that had to close its doors forever and I asked to stay with the company because I respected my manager and the company was very good to us. I had to change locations from the store on Oceanside Blvd. and I5 to the one in Oceanside off Mission Avenue and El Camino Real. Right off the bat it was different. The manager seemed to single me out as if she wanted to get rid of me immediately. I was very confused why she was doing this, it stressed me out and I disused it with my parents; who told me to just put it off and keep doing the good job that I was doing and soon she would see what a competent worker and team player that I truly was. It just started to get to me; I wasn’t being treated fairly. I only received one warning about “not doing it the blockbuster way” I have always given my job 110 percent, working constructively and being very friendly to other employees and the customers. I am a very friendly person and always say hello to everyone and welcome to our store; my other manager Christine could verify this. I have always been on time for work, I actually prefer to be a little early. I had never been written up until I transferred store locations. My manager at this store, Ashley, accused our other manager Ernie and I of stealing, out of the blue with no facts. I went out of my way to check all the movies in and found ten in the course of two days and she accused me of stealing them when I was just doing what I thought was the best thing I could be doing. I have a couple other situations to write about, but I want Blockbuster to know that these are just a few of the many strange things that went on continuously while at the new location for the only two months I was there. My manager, Ernie taught me to take a photo of my schedule so that the next time my schedule was changed that I would have proof of it and my manager Ashley couldn’t accuse me of not knowing my schedule and this very situation did happen twice. Ashley called me one day at 3:00 and said I was supposed to be there now and I said I checked my schedule on my phone and it said 5:00 she said she didn’t care what my schedule said before and that she changed it and I should be the one to call in every day to check to see if she decides to change it. Another situation was one day I received a phone call from Blockbuster that notified me that I had a video game checked out, one that I had never check out. I asked Earnie about it so he looked up my account and saw that my manager Ashley had check it out to another employee. I don’t see how she could have made this mistake on accident as she would have had to pull up my account and check it out to me rather than this other employee. When Ashley wrote me up for being late one day when she had changed the schedule without notifying me I wanted to show her how I took a photo of my schedule and she wouldn’t even look at it, she was upset that I wouldn’t just take the blame for her constant schedule changing; and as I discussed this with her calmly she accused me of “sassing” her. I was just trying to explain that I hadn’t been on the schedule and would have been happy to work if she had just called me and asked me if I could work that change. I don’t think it is company policy to ask an employee to call in every day and ask if there has been any schedule changes. If my manager creates the schedule and then posts it for everyone to see and then doesn’t notify anyone of it being a rough draft and then changes it without anyone knowing that’s just bad management and by firing me the problem isn’t being fixed it’s getting worse. I would love to be given another position with the Blockbuster Corporation, just not with that Manager. Thank you very much, Victor Alan Yoder Jr. Bailey 7/15/11 My friend and her husband rented movies from ur box in storys they were scrached and we called and gave us 2 codes and the movies we got were scrached so we give up.we are not getting anymore movies from the keosk cuz all the movies we got are all scrached u should refund there money I wasnt really happy at all. Thank you. Bbaileypie86@aol.com Melissa Jones 7/21/11 I will never enter another Blockbuster Video store again. If they ever get their hands on your bank account numbers then you might as well sign all your money over to them if you make the bad decision to rent one of their movies. As far as customer service goes they have NONE!! ivana pejdanovska 7/29/11 hello my name is ivana pejdanovska and i am a customer of blockbuster ( a good one) i was late for my movie and the location frm where i rented it unfortunately closed so i never got to pay my late fee. i always pay i never comlain. so ever since that ive been annoyed with phone calls that i have a fee to pay. i went to other blockbuster location to pay for it and they told me that i cant hat it had to be done through corporate. i beg you that we settle this situation bc i really dont need any extra phone calls. the location that closed was in florida - Fort Lauderdale on commercial and federal hwy. Thank you Vance Lommen 7/30/11 Blockbuster in Foothill ranch ca. 92610 is ripping good people off on so called late charges ...for the past three months I let 1.00 go on my card and just paid it but on the 3rd month enough is enough...3.00 posted on my card since i own a few companies myself I understand this late fees so always earlier mostly at night after they close to drop off the movies or before they open and some young kid is not keying in the return properly (on time) and charge the guest is not right...its the principle not the money so I close my account today...I called the lady and she looked up my record you been with us for years and yes each fee was for latness (each time I rent a flim and if so don't you think I would learn after paying each month) no way can this happen I'm never late for anything but sad they don't even work with you its like OH WELL she said..SAD to see american companies and service turn out like this so wonder they sold and could not keep up with future business... Blockbuster is crap 7/30/11 1. The manager (Beth) at Ellicott City is rude! Once I walked up to the register with couple of movies and a soda and she just walked away and called out for someone else to ring me up. What?? Another time, I was in line behind NINE people and she was on the phone with her back turned to us. The poor guy at the register asked her for help and she ignored him. It sounded like a personal call. How about you hang up and do your job? Next time, I'll just call the store from the line and ask her to hang up the damn phone and ring us up! 2. Overheard an employee in the same Ellicott City store say that his manager forced him to clock out and continue working. This is illegal in our state of Maryland. Based on her idiocy, she should be fired. 3. One male employee by the name of Carl is always complaining about how he hates working there, hates the company, everyone in corporate is stupid. So Carl, just quit already! If you don't want to quit, shut up, put your book down and do your job. You're rude and horrible at customer service! 4. I hate hearing how the whole reason Blockbuster is failing is because of Redbox and Netflix. Those definitely are part of the reason, but every Blockbuster store I've been to is filled with horrible employees. Yes, I've encountered a couple of great ones. Two men at the Ellicott City store are always fantastic and engaging, but the rest of them are rude and snappy and very unhelpful. As if my presence as a customer in their store is an inconvenience to them. If the new owners would send secret shoppers in the store, I'll bet their recommendation would be to clean house. Get rid of the rude and lazy and hire people who WANT to work, enjoy helping people choose movies, and just do their jobs! FIFTY DOLLAR WORTHLESS Blockbuster Gift Card 6/2/11 I gave a $50.00 Blockbuster gift card as a gift, only to find out that when the recipient tried to use it, he was told that they were no longer honoring the gift cards! Excuse me? WHY DID YOU SELL ME A GIFT CARD WHEN YOU KNEW THEY WOULD BE INACTIVATED? Turns out that Blockbuster was bought out by Direct TV. OK, the RIGHT THING TO DO - DIRECT TV - would be to HONOR the gift cards ALREADY sold! You know what happens? Businesses don't do the RIGHT THING anymore and people just keep lining up anyway to do business with these places and as long as people continue to act like sheep, they'll be treated like sheep. Not me. You're not the only games in town, Blockbuster and Direct TV. I work HARD for my money and you will not treat ME with this level of disrespect after I gave $50.00 of it to you. That's right, GAVE you FIFTY DOLLARS and what I got in return is a friend holding a worthless piece of plastic gift card. Boycott them? Hmmmmm, let me think about that for about half a second. I'm not a sheep and neither is my friend. Mary in Rocklin, CA 6/4/11 After YEARS of being a loyal customer, I have closed my account because of the way I was treated by employee Jett. UNAUTHORIZED fees were taken out of my account. I had already walked into the store in person and inquired about any late fees and they said there were not any. Jett explained that an in-store employee is not required to do an thorough investigation into my acount. ?????? He NEVER once apologized but did remind me that when I gave them my bank account number (years ago) in order to open the account, I gave them persmission to access my account at any time. He handled his customer service like a 14 year-old teenager. What a mess. I wasn't upset at the charges. I was upset that after goin there for years, ......... that I was treated like gum on the bottom of his shoe. I facebooked my experience and found out I am the last of my crowd to dump blockbuster. Netflix is 7 dollars a month and you don't have to deal with some adolescent punk give you an attitude. In my group of friends - 14 accounts have been closed in the last month. But I made sure eveyone posted and re-posted my epxerience.................. my kids and neices and nephews alone have a combined 1200 people. Close more stores BLockbuster and I will give you a half-hearted apology like you gave me. This WILL be the demise of Blockbuster. When you treated people like.....ugh....people - you were the best place around. Goodbye to youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu J. of Houma, LA 5/26/11 Blockbuster... a big disappointment. All I wanted was a family night. Instead I received extra charges to my bank account. These charges accured because of the laziness of some employee who neglected to check the entire drop box. Now I have a store credit; that does nothing for my bank account. No More Blockbuster... Tom 5/29/11 When is Blockbuster going to start honoring their gift cards? I got one and within 2 weeks they said they wouldn't take it. Nice that they would take my DVDs and give me a gift card in return, yet now they won't honor the gift card? Good way to screw the public out of money! I'm going to be going to my local Better Business Bureau Tuesday (Monday is a holiday), and report this, as this is an unlawful business practice. Ashley 5/21/11 I have been a customer of blockbuster since 2002 and have never had any problems, however, I'm extremely disappointed in Blockbuster as of late. I rent from the blockbuster off of Pleasant Run in Desoto, love the workers humor, love the help I'm always given, do not love the fact that the air conditioning is continuously broken. No air makes for uncomfortable shopping especially in the summer when I have my two children with me. I think it's unacceptable that Blockbuster has not taken the right measures to make sure their customers and their workers are comfortable. To expect customers to be excited to enter a building with no airconditioning is naive. To expect employees to work in such extreme temperatures is ridiculous, and unrealistic, a reflection of bad management. If there was any doubt about Blockbuster going out of business, the lack of funds to fix the AC would be a clue that bankruptcy is coming. Colleen McPhee 5/19/11 I would like this letter to be presented to who can help me, I have been a customer of Blockbusters for yrs. I`am 58. Recently moving to Surprise AZ. I was very disappointed by the service at your center here on Waddell & Litchfield Rds. I had gone in an ordered an older movie which was delivered to my home. I returned it to the store and the lady behind the counter was rude. I asked her if I got a reciept for bringing it back, and she said No, but you can watch me check it in! I said no that`s ok. she asked me if I wanted to get my free movie, I said my sister is in the car, I was unaware that I was entitled to it and t hatI would have to ask my sister if ahe had the time. I went to the car, we both came in and said yes I would like to take her up on her offer of the free movie and she yelled out "TOO LATE!" I said really and she said, I already checked in your movie you should of said something! Very rude, unbelievable. Isaid ok and left. I felt very hurt, and my sister and I thought of never going back in again. I doubt if she will be there long with her attitude, so maybe we will but I really feel that I should at least recieve my free movie. Please pass this on FORMER EMPLOYEE OF BLOCKBUSTER 4/21/11 Even though my store got shut down and I got laid off, I am still baffled by how few people read what you're hitting accept to. You'd think I'd be angry at them and fully agreeing with you all, especially since I had a higher ranking status in the store. Since late fees were reinstated, there is something you all agreed to. You hit the "yes" when a paragraph popped up that basically reads: "I authorize any late fees to be charged to this card." YOU authorized it. And not only that, when you sign up for an account, the portion you all so quickly don't want to read because it's "fine print," states that if your movies are late, or never returned, it will GO TO THE CARD ON FILE. Part of the reason this new "agreement," was set up was because the number of fuming customers coming in and complaining that it was going to their card when it was their kids who were renting. The way it is set up now is that whenever a new card is slid through the pin-pad, it gives that same prompt. Why? So that those of you who have secondary members on your account will get dinged on THEIR card, instead of yours. You guys seriously need to read what you're agreeing to, instead of getting mad about it. You know if you go to the library they now do the same thing? Are you going to refuse going to your library because they charged you for a late book that you probably KNEW was late? No. Tips: 1. If it was your first time being charged, and you sincerely did not know that you hit accept and have not had fees credited off multiple times, go into the store. More than likely, they'll credit the money to your account or refund it. 2. If you don't want a credit/debit card on file, YOU DON'T HAVE TO HAVE ONE. You are only required to have one on file if you are renting games. Otherwise, bring in a utility bill with your name on it, and they'll do what's called "VG-ing" the account. This way, any fees incurred will stay on your account until you pay. If you hold off long enough on paying it, it will go to collections. So make sure you take care of the fees YOU'RE RESPONSIBLE FOR. 3. Yes, I did say it will go to collections... after about 3 months. It's not our fault people procrastinate. If you get a phone call from "Karen at Blockbuster," LISTEN TO THE ENTIRE DAMN MESSAGE instead of hanging up right away and then calling the store saying, "I KNOW I TURNED THOSE MOVIES IN. DO YOU GUYS NOT KNOW HOW TO DO YOUR JOB?!" Other than calling to say you have movies late, the automated phone call is also set up to let you know if you have fees. Most of the time, she's telling you what movies/games the fees came from. All in all, if you don't want to go back, that's your prerogative. But don't get pissed at a company that actually does that you know what's going on. You know why late fees had to come back? Because you same people who are complaining about them are the same people who abused the "2 week grace period," and we never had movies on our shelves. What else were they supposed to do? Or, here's an idea: ASK AN EMPLOYEE about the terms. Yeah, it's agree some shady crap CAN happen, but most of the time, they'll work with you to figure out what it was and resolve it. Or here's one last suggestion: Try understanding business. That's what it is: BUSINESS. And to those of you who got overdrafted by late fees: ever think that maybe you shouldn't be renting a movie/game when you're that broke? Uhh... der. Yes, I was laid off. No, we didn't get a severance package. Yes, I was hurt by the fact I'M NOW UNEMPLOYED and struggling financially. But still, some of these comments are just absolute jokes. FORMER EMPLOYEE OF BLOCKBUSTER 4/21/11 And another little comment: To those of you saying, "I NEVER HEARD ANYTHING ABOUT THE FEES BEFORE THEY SCREWED ME OVER," maybe you need to update your phone number. That was the NUMBER ONE reason people brought in collections notices. I would go into their account, see what was going on, ask about the contact information, and 80-90% of the time, the phone number had changed and needed to be updated. James Wiltmore 4/7/11 In response to a couple posts; I have shopped in so many blockbuster stores and most stores need new employees. I get bad service half the time and it usually drives me away. I hate the late fees to but that's just the way it goes and get movies back on time if you don't wanna pay extra. I hope Blockbuster stays around but it may take a miracle. Finally, good employees aren't let go without reason. Bosses know what their employees make per hour and have to get approval to fire anyone. Story sounds fishy to me. Hopefully you were smart enough to collect unemployment. Nice advertisement for lights by the way. nick scott 3/17/11 Since none of you are answering my calls... ill just go ahead and start here and move on to.media etc. As many of you know, blockbuster is failing. I was a sales manager for the 06971 store in santa rosa, ca. I witnessed the store manager, who is also the dtsm by the name of benjamin mattice, push out several employees. He came into the store and immediately informed a csr who was to promote to shift lead that he will not be moving up... that a store is closing and they are bringing someone from there on. He had discussed this with me prior and knew the individual would quit.. and told him anyways. The employee then quit as expexcted. The next day benjamin mattice joked and laughed about how " stupid " he was and that no such actions were occuring. Two days later he asked me how much I got paid. Then said that's too much. Next thing I know I'm suspended for seven days. During this suspension they said they were investigating a door break yhat was already broken. Also, this all comes about the day prior to my leaving for pto due to my first son being born. As I am still in the hospital, I am informed they couldn't fire me for the door, but that I have two choices.... either quit or be fired for " aggression". I was never once agressive to anyone. I was the highest selling individual in my district. I worked 27 hour shifts for blockbuster. Now I am unemployed with a new family to take care of and lookijg to be homeless due to the current economy and job avail. You tell me if its right that I lost my job due to benjamin mattice stating I was agressive, due to their inability to find even one negative mark on me. I demand a response to this slander or I will be moving forwards with wrongful termination. Slander and unethical / illegal practices. May as well throw in blackmail with it. Thanks for destroying my family. M Styran 3/11/11 To Whom It May Concern: I am no longer going to rent movies from your store any longer. I am very upset that the Sonora, CA store took out a late charge of $3.07 from my account. This withdrawal was not authorized by me and Blockbuster had no reason to do this as I did not authorize the use of my debit card to be added on my account with Blockbuster. I did call the store and informed them about this illegal withdrawal and was told that they cannot do anything about it. I see from previous letters that someone else had the same thing done to them. I will be going back to Netflix for my movie rentals as they are easier to work with. If there is a class-action suit then I will be part of it. LED Consultants 3/6/11 Hello: My name is Eric Scharer, I am an electrician in Oregon and I am the Northwest Representative for Clean Light Green Light. Please call me if you have any questions about Clean Light Green Light, a Michigan company leading the way in LED lighting products technology. I have samples and technical information on all the products CLGL offers. Please follow the link below for more information. Thanks. There is a reason Domino's Pizza has decided to use our LED Tubes in all 6000 of its stores, namely a 50% minimum reduction in their lighting costs and a 400% return on their investment. cleanlightgreenlight.com Eric Scharer LED Consultants 503-856-4432 Blockbuster Employee 3/1/11 As a Blockbuster employee, I will say that there still is excellent customer service in various movie stores around the country, including the one I work at. We always greet our customers with a smile and when they have questions we do everything to find an answer. We also aren't rude or unreasonable about late fees. We send out 4 day, 7 day, 9 day, and 10 day shrink letters to remind people that they still have our product out. Then, at 45 days, we send out one last letter offering the split the late fees in half with the customer before the account goes to collection at 90 days. I think it's unfair to make generalizations about ALL movie stores and employees when there are still nice, courteous individuals that do work in this area. Check your facts 2/11/11 Sorry people.. but Blockbuster never asked you for your social security number. There is NO way they can send you to collections. Its just a scare tactic, Another thing, YOU CANT SUE BLOCKBUSTER FOR TAKING LATE FEES FROM YOUR ACCOUNT!! Either you hit YES on the credit machine without reading it, or you gave them the card when you signed up for your account. THAT gives them authorization. A lawyer cant do anything about that. Also, mistakes happen. Just like you mistakingly putting the wrong disc in your movie, or forgetting to drop it off on time, they check in hundreds of movies a day, and sometimes the scanners can miss a few. If it goes back on the shelf without being checked in, and they find it, they should credit any fees and apologize. You may run into bad customer service by someone if they wont, but I am an employee, and i would do whatever I could to apologize to the customer and credit their fees. We have a new CSR at our store who scans too fast, and sadly, he misses movies. We find them, tell him, and make sure it gets fixed. Those few bad CSRs who dont DO NOT reflect the entire company. You are taking someones merchandise for a few days, and returning it. They need to secure their merchandise with a credit card. Games DO charge your account of $1.07, but it is refunded. If you turn things in late, destroy an item, or dont bring it back, of course you pay for it. How would you feel if you lent someone something for 3 days and it never came back, or it came back broken. Exactly. Sometimes its the customers who really need to step back and ask themselves if complaining over such little issues is really necessary. There are thousands of customers who follow the rules, understand the terms, and enjoy renting. If you dont, THEN GO AWAY. No need to stay and be bitter. And, I cant stress this enough... yes Blockbuster is closing... but you dont need to be happy about that and rant about how you understand. Us employees who just work there to pay bills are losing our jobs. Its no laughing matter, and one day I hope you understand how rude it is to make jokes about it. Gina 2/14/11 I would like the phone number to the corporate office so I can contact them. A recording was forwarded to my house stating that the 3 movies i rented would not accumuilate any fees if i returned them by a certain date and I returned them 3 days before the date it specified but I was still charged. The manager "Rosie" who refused to give her last name confirmed the recording called 5 days after the suppose date still refuses to give the credit. Denise 2/5/11 In being a customer of Blockbuster for so many years, I have never had any issues with paying late fees if I know I'm late when rented a movie. While looking at my account today I notice I was charged for movies I had never rented! I am on my parents account and have used my debit card to rent movies before, when calling the Blockbuster that charged me the manager was so rude and started yelling at me that if my card was last used on the account that they can withdrawl from my card account even though I am not the primary account holder. My parents had used cash the last time they rented so when they were a day late returning, Blockbuster used my debit card account to debit the late fees. This is burglary!! Blockbuster has lost another customer!! Unauthorized transactions are wrong and if they need money that bad they need to provide a better way of servicing their customers! employee 2/9/11 1. Most jobs have quotas. If you cant make them, you cant keep your job. I have met mine every week since I started. 2. If you put your credit card on an account, they SHOULD explain what its for. Also, when you pay credit or debit, YOU authorize us to charge your late fees to your card. Maybe you should read things better and understand what youre doing before you hit YES. Also, all the boxes charge the exact same late fees. How do you return your movies on time to them, but cant bring ours back in 3 daya.k 3. Blockbuster has changed their prices and rental days many times to accomidate nagging customers. You have 3 days to watch a movie thats 120 minutes long, and you still cant seem to return it before midnight... your fault. 4. I love my job. Yes, blockbuster probably wont be open much longer, but I have enjoyed my job for about 2 years, and worked for 2 years at another store in high school. Its fun, theres good perks, i love my boss, and my fellow employees are my best friends. I just wish people would stop complaining and realize that sometimea things arent made just for YOU. There are other people in the world. Rowdy 2/9/11 These bastards have raped my bank account numerous times. So I cancelled my account and told them to stick it. Well because my girlfriend uses my card they screw me .....Lates fees costing nsf's....FUCK YOU BLOCKBUSTER> I HOPE THEY DIE OF TREMENDOUS BOUTS OF THE SHITS DEPLETING THEM OF ALL BODY FLUIDS AND THEY DRY UP AND BLOW AWAY>>>>> Old Employee 2/1/11 For you dumbasses that seem think you have a class action suit because your card was charged for late fees "without your knowledge," maybe you should have read the application form, hm? By signing that form it is assumed that you actually read and agree/adhere to policies enforced by Blockbuster such as explained on the application. LEARN HOW TO READ. YOU ASSHOLES MADE MY LIFE SOOOOO MISERABLE BECAUSE YOU COULD NOT READ OR SPELL. On a different note, glad the company is going down. You made poor business decisions and expected your employees to make these magic quotas you gave to us. No one wants to pay for a membership for a company that's going down. AND did you really need to change the rental prices every few months? Your poor treatment of your employees did nothing but kill your company's morale. After your restructure, consider being more fair to your employees and customers. Michele Woolley 1/21/11 BLockbuster is a complete fraudulant company. In 6/08 I closed an account after 30 days as I did not use it. From that point on I have had unauthorized charges from Blockbuster to my account. I have disputed them each time with Bank Of America. Blockbuster is opening BOGUS accounts in my name and continues to charge me each month despite numerous attempts to close these fraudulant accounts and end the charges. I have made reports to the Attorney General's office in Washington State, Better Business Bureau and also to Bank Of America. You people are con artists and I feel the only way to get you out of my account is to close all my accounts at my banks, all credit cards and hide my money in the closet. It's ridiculous that these types of measures need to be taken to keep your sticky fingers out of accounts when you are not authorized. Michele mmsi98367@msn.com Concerned Fellow Man ..... 1/28/11 I would just like to say that Blockbuster has created it's own current position. Not only do they have External problems, they also have many Internal ones. They have created their own issues and must now deal with them. What goes around does come around NO MATTER what you think. It may not be NOW, but it will make it's way back to you. Those must be held accountable and made responsible for their actions. They must realize what and how they do things Affects : someone or something, somehow and somewhere. Their entire business model is totally based on Greed, Control, and money, money, money. I will pray for them to wake up and smell the coffee. There time is up ...... Joe M 1/16/11 My Blockbuster is closing its doors in the small town of Millington, Tn. I always ask for "B.B." gift cards for C'mas, so tonight, I made a dash to the store to spend what was remaining on the two cards I have...or "had" I should say. I've become good friends with the people who work there and seeing the shelves picked over and ram-shackled made "the end" all too real. But what is it the end of? I don't think B.B. realizes its place in the rural areas of America, Where the arts (to a professional degree) are extremely limited. I don't think the importance of having a B.B. store of movies that carry non-commercial "money-makers" will be valued, at least not until the locks are on the door and my friends are in the unemployment line. Any employee from the cash-register to the chairman of the board could've seen that streaming movies was at the doorstep. The big "hello" is why should the industry leader wait. I don't know. I do know that my little community is hurting and a huge company is pulling out of town, and leaving a hole where there was once magic, wonderment and the sweetest escape from a floundering economy that our small-town could afford. Blockbuster: learn to stream and keep the stores open as well; Who else is positioned in the market as well as you are for that? And I get to keep my older movies and my ole' pals. [the fine-print states that Blockbuster isn't affiliated with this site - I suppose I'll have to write a letter and put a stamp on it in order to "get the ear of the corporation." Ironic.] Sincerely, Joe M from Millington, TN Mr. Foster 1/3/11 My account was charged for a game that i dropped off at the store inside with witnesses and there is noway to get refund and said the game might of got lost asked them to pull video of store because there is a theft in store want my money back this is crazy to get charged for something that i don't have. Thanks Pat - Louisiana 1/11/11 I went to a Blockbuster store and purchased what I was led to believe was a new movie. The package was sealed. The store was closing that location so I thought I was getting a good buy. Instead my young grandson (for who the movie was purchased for as a Christmas gift) got an empty case!!!! I contacted another local store and was nicely told too bad.....nothing they could or would do. I then called the 1-800 number for blockbuster and was told someone would contact me to discuss the problem. That was last week and I am stilll waiting...,.,.,, American born in the USA 12/21/10 Dec 22, 2010 I love your store but allot of them need a paint job , also your managers and supervisors should be born here and speak excellent english . There has not been a raise in 2 years for people earning Less than $8.00 when are you going to raise it? You should sell more dvd players at store it will increase selling. hmmm 12/3/10 well, to all crying about late fees.... look on your receipt. ir clearly states you agree to the fee terms and conditions. you clearly gave them a credit or debit card number on your account. it is your own stupidity or negligence if you failed to listen to the employee or read the terms handed to you every time you rent..... to the person that is" out 127 for nothing"... how did you not see you were charged each month? how xome you didnt call them? i know at my store, if someone is wrongfully charged, we refund the money back and give you a free month... i don't know where your coming up with all these horror stories, but i'm pretty sure it could have easily been fixed if you were logical, instead of immediately grabbing the signs and running to the pikit lines. your all the reason why americas the most hated country in the world. YOUR PATHETIC WHINEY DEUCHEBAGS. people who are intelligent respectful and responsible are never heard, because they have nothing to cry about. late fee? your fault. charged card? you gave it to them. have a nice day Sue 12/10/10 For the past 6 years my work has purchased anywhere from 8 to 20 gift cards from the Blockbuster in Brentwood, Ca. This year we needed 21. For the last 6 years I would bring partial cash and write a check for the difference. This year, i had the check half written and after the gentleman had put in each gift card, he told me that they didn't take checks anymore and that that started in July. It was not posted anywhere. When I returned with the cash to do it over again, there is a sign up behind the cash registers that says that you can get a $5.00 gift card if you have purchased $25 gift card. Since I had purchased 21 of them at $5 each, I asked about it. I was able to do this the last 2 years. I was told that it couldn't be done until 12/20/10. Why is the sign up? Nothing is posted. I realize that things are changing with Blockbuster, but really, when I spoke with the Manager, she told me that the check thing has been a practice for the last year and they don't have to post it now. I am just so disappointed in the way that the people were when I was there this time and the way that things are not being brought to the customers attention at the proper times. They were rude in the way they made comments about having to input each one of the cards. They seemed to have a comment for every question. A customer came in and asked why the cost for the movie was $4.99 and when did that change... "Oh a couple of weeks ago.....cuz its new...." And when the line was long while the gentleman was doing my cards the other gentleman was watching a movie and moving about instead of taking care of the customers. Not interested in doing business with Blockbuster anymore. Raymond Seay 12/13/10 Until 3 December 2010 I was an employee of the Blockbuster in Alexandria La. However due to the blatant display of sexism against myself, I being a male, by the manager, a female, I was forced to quit. Of the 8 employees I was the only male. I was only scheduled one day a week for perhaps 6 hours while my co-workers were scheduled 3 - 4 days a week for an average of 11 - 20 hours a week. Whenever I approached the Manager asking for as many hours as my co-workers I was either told she had no more to give me only to have me discover later she hired someone new, another female, or I had to get my candy sales/promotions up? How can I do either when I don't get the hours or she has me doing everything else from checking in movies to running movies to running a register to stocking to vacumming to taking out the trash to sweeping the parking lot while my co-workers primarily did sales? I took the matter to my District Manager to no avail. I have 30 yrs retail experience yet was never moved up because of my low sales however two of my co-workers were. I need to speak to someone in Human Resources about this. Ashley in Oklahoma 12/6/10 I rented from 8022 East 101st South Tulsa,Ok 74133 (918)369-1002. I had games rented on my account and when I took them back in to rent them a second time one of the employee's told me to just keep them late because it would be cheaper that way. So when I took them in the second time to return them they told me I could pay the late fee the next time I came in to rent a movie or game. But yet they charged my credit card $17.36 for the late games anyway after telling me that my Credit card wouldnt be charged and no my bank account is in over draft as of today at 8:26AM $48.16 This is a HUGE PROBLEM because I was told I would not be charged until I rented again!! I do not have the money to cover these over draft charges and I do not think I should be obligated to because Blockbuster Employees told me that I would not be charged!!! Ron Cichowski 11/30/10 We bought 1 month summer 2 out pass in St. Albans, VT to use during our July 2010 vacation. November I discover that Blockbuster has been charging my credit card a monthly renewal for this program. I did not authorize any charge beyond the initial one. I did not authorize a renewal. The seller did not tell me they were going to automatically renew and charge me EVERY MONTH! I am out $127.16 for NOTHING! FRAUD! Sean Gangol 11/30/10 I don't understand what you guys are trying to accomplish. For a while you guys had this deal where we could rent movies for one night for 2.99 and five days for 4.99. It wasn't really that great of a deal, but at least I could live with 2.99 as opposed to five bucks a movie. I don't know who's idea it was to get rid of the deal, but that guy should be fired. Instead you are now charging 4.99 for only three days for new releases. Are you kidding me? Do you just assume that your customers are morons? BB4LMan 11/18/10 My comments are directed at those who take issue with what they call "late fees". Blockbuster did a promotion over 10 yrs ago stating no late fees, and it hasn't been on the air for at least the past 7 yrs. Here is how I explain the additional daily rental fees (which is their official title). If you rent a car or hotel room or lets say something smaller like an hourly bike rental at the beach. If you keep that bike for an extra two hours because you got busy having a good time and forget to check your watch, or if you keep your rental car for an extra day or two because you got busy with what you were doing should you be allowed to return it and not be charged for that extra day or extra couple of hours? Are those late fees or are they additional rental fees since you kept it longer? It is about personal responsibility, regardless of how insignificant you think movies are. It is stated on your receipt, I know I try to let customers know, and it is written on our board behind the register. I can't read the receipt to you, or hold your hand when you get home. Blockbuster does send reminders out to customers when they keep a movie beyond the agreed upon time frame. Usually 5 days after the due date an automated call will go out reminding you that you have a rental and please return it. If you don't get the call, please remember we can't always tell when you change phone numbers. CSR's should update accounts quarterly, but things do happen. We are all human. If you are in the store and you have a new number, throw us a bone and let us know so we can update it. I work two jobs and have a family, I understand the kids placing a movie in their room or getting it mixed into the collection and forgotten about. My district tries very hard to work with our customers and the additional rental fees when we can. (Some people are just habitual offenders). I guess in the end, Blockbuster wants to provide you with entertainment, but you aren't the only person on the face of the earth and sometimes a popular title will be rented and we need to have them returned for the other people interested in seeing and enjoying the movie like you did. Additional daily rental fees actually help motivate some customers who might otherwise procrastinate returning items. And please remember as I have had bosses tell me in the past, we as employees want you to enjoy your trip to Blockbuster and enjoy your movies, but it is a business and businesses are in the business of making money. marie 11/10/10 BLOCKBUSTER should really consider including "unlimited" INSTANT DVD STREAMING with paid monthly subscriptions. Netflix will dominate the market if this feature is NOT added soon.The main reason a person signs up for Blockbuster online/mail service is because a customer has the extra option to rent or return a DVD/game to the brick and mortar store.That is a GREAT FEATURE no one else can compare to.However as more stores close down in a customers area-you now lose this important selling feature.Most of the time this was the main deciding benefit why he or she chose Blockbuster overall! Now here is a problem...The customer that no longer has a near by Blockbuster now must compare apples to oranges.It is hard to stay with Blockbuster if you are on a 3-DVD plan a month and have no free instant access movie viewing or a close by store.If customers were allowed free instant DVD streaming like is automatically included on NETFlIX less and less people would have a reason to switch.It is hard to only watch 3 movies a month when on NETFLIX you can watch 100s of instant movies for the same price.Only mailed movies count towards your allowed monthly total. However you do have a strong hold in the GAMING AREA that you have overlooked!The current plan that you have is PERFECT for gamers.Not very many people know that games are included!The need to advertise is immediate! Your online gaming rental service is better priced,under rated and is a overall better deal then all companies out there(at the moment) Put adds in stores, gaming magazine and anything that has to do with teens.This should be your targeted area! You see it is OK to wait for a game through the mail,Games have NO instant downloads. When it comes to renting games- a near by Blockbuster really makes no difference to the user. I recently signed up my gamer daughter for the Blockbuster $16.99 a month plan which allows 2- games out per month and 5 in-store trade outs. I was surprised my daughter knew nothing about the Blockbuster monthly game rental.I was the one to inform her about it.She wanted to spend $50.00 on 1 game and i said "WAIT,for that money you could sign-up online and get to rent and try so many new games for over 3-1/2 months!" That really makes sense to parents in this economy (Sounds like a commercial in the making) When it comes to games you are ahead of the pack when it comes to movies your company has a way to go to earn back some of those Netflix customers. I hope this long letter reaches the right person and helps out your company along the way.I have plenty of teenagers that would be more then willing to tell you what they would like more of and less of when it comes to movies and games- ~Marie in Texas L Myers 11/2/10 I HAD to give it 1 star but it would really be 5 negative stars. You deducted money from my bank account without authorization. I am contacting an attorney and from previous posts regarding the same thing, prepare for a class action suit. No wonder why your company is bankrupt. Ann Crowe 10/31/10 I used the Blockbuster Kiosk in the Washburn WI location yesterday for the first time. I tried to reserve the movies on line and it would not allow me to reserve them prior to going to the store. Will this feature be available for this location in the future? De 10/26/10 Just got a call from the store thatI had been renting movies from since 1999. (a Gold Rewards holder) I have never been late returning any of my movies. When explaining this to the kid behind the counter ..he said just a moment went out to the floor only to pull two of the movies in question off the shelves....they had never been checked back in. Then he preceeded to tell me that the other movie was turned in 3 days late. I asked him why would I keep that movie especially when it was a total joke. Bottom line he basiclly called me a lier, I was livid. I cut my card and asked for the name of the manager and will contact him tomorrow. He in no way tried to keep me as a customer. And he was the acting manager for the evening. Really too bad, guess Blockbuster doesn't need my buiness. Samantha 10/17/10 Your Clayton location was supposed to open at 11am this morning and nobody is there...? 10/17/10 I would like to complain about the horrendous customer service that I received from a Blockbuster employee by the name of Katie who works at the Des Plaines location at Golf Road and Elmhurst Road. Based on the extreme rudeness, I understand why people have discontinued visiting and/or calling Blockbuster. Personally, I will never go to Blockbuster again! This employee should be terminated for treating customers in a rude and unprofessional manner. I am certain that Blockbuster is unaware of this employee running customers away. Ann Lebert 5/23/10 To Whom It May Concern, I am a customer requesting a donation. The fundraiser is for a childhood cancer called Neuroblastoma. It is a cancer that is attacking our children and most won't ever get a chance to grow up. With that being said here is where you come in. I was hoping to get 225 small blockbuster video bags donated. At our event we have to put together a package and give one to each person that rides for us. It would be a way of advertising the fact that Blockbuster assisted us. Also, all proceeds from our fundraiser will be donated to Mott's Children's Hospital and the Rainbow Connection. You can visit us and see what our event is all about at www.blastnb.com. On our site if you can click on the pink rectangle and see our donors. If you are unable to assist us would you be so kind as to foward this on to someone who might. I do appreciate anything you can do. Thanks so much, Ann Lebert annaide1956@yahoo.com 734-752-2442 EverettPoff evertp85@yahoo.com 6/4/10 I just recieved a online banking alert. It seems that blockbuster is now making unauthorized withdrawals from my bank account. A whole 1.07 was taken out as a late fee. nobody authorized this, as far as im concerned it's illegal. I have been a loyal customer for 17 years. We have always paid our late fees. If this is a new policy designed to try and save a failing company I feel sorry for you. Guess what? You guys just lost my business. Yep this little 1.07 unauthorized charge just ended 17 years of my doing business with Blockbuster. Take this review to your board meeting and guess how many thousands of dollars you just lost because of an unauthorized bank withdrawal. Your former customer Hello net flix!!!! ronald perkins 6/6/10 Hi I am going to Ma, for the sumnmer,cancel my membership! Perkins RG 44 @ aol.com Robert A. 6/10/10 Me too. After all these years renting movies and games from blockbuster I'm all done! Two late fee charges totaling $4.00 caused 2 overdraft fees on a checking account resulting in $64.00 of overdraft fees. I'm sure blockbuster has the fine print somewhere that allows them to "hit" the card on file for past due fees and I understand they need to shore up their balance sheets but this practice of no notice charges will be their final demise. Glad you got your money now cause I will never do business with blockbuster again. Sheryl Poerschmann 6/16/10 I am writing to make Blockbuster aware of the way they treat employees. I have a son that has worked for you guys thru college and since graduation. You are always pushing rewards or bundles of some sort and expect your staff to get these no matter how. Some of the employees at his store buy the bundles just so they won't be fired. They spend sometimes 60.00 out of their paychecks. At the store that my son works in , there are not many people that come in thru the week so I don't understand how you can expect your employees to sell these things if no one is in the store, or the ones who come in already are members online or have rewards. Our family has had awards since 1997. I as a customer do not see why you need to sell so many other things than movies. Also, why would anyone come into the store and pay 5.00 for a movie if they can go to the box and rent it for a 1.00 Why not have them pay for the number of days they want to keep it, if they return it earlier than you make move money off the movie. It is a shame that the men in the higher offices don't come and work at some of their stores and see how nice and helpful your workers are but the treatment you give them is really not fair. You wonder or maybe not why you have so much turnover and I hear it all the time from people that are great workers and willing to give all of themselves, look for other jobs that sometimes even pay less. I would think you would want to keep workers like that around. Maybe if you would ask your shift leaders and CSR's for ideals you would not be having so much problems. You want the customers to come in then you had better learn to provide better service and keep your workers wanting to work for you. They have some great ideals. Thanks for listening. Sheryl Poerschmann Jorge Monteiro 6/18/10 I've been barred from Blockbuster as of june 7, 2010 after being visited by two police officer who notified me that someone had said, wrongly I must insist, that I was going to punch him out. There was no altercation, I rented a video that night and also upgrated my account at Windmobile. According to the two police officers, a windmobile employee had falsely said that I had threatened him. I would like the supervisor of that shift to be fired for not fully investigating before insinuating and putting me in an embarrasing situation having to explain to the officers I felt harrassed since nothing happened to justify me being barred given my loyalty to the Blockbuster brand. Irregardless, the officers went on their way since there was no substantiation for charges. My loyalty is terminated as of today given I must deal with this situation throu the proper channels in order to ractify this matter as a result of an overzealous supervisor who made the decision to call the police and releasing private information which gave the officers my address and whatever else he or she illegally conveyed based on what was a bad judgement call. The branch is in Calgary, AB in Brentwood mall. I was there at approximately 8pm and left at approximately 9:30pm. Jorge Monteiro 6/18/10 Addendum to submission of June 18, 2010. The date of apparent incident was June 17, 2010. Fire that supervisor before Blockbuster is faced with a accompli defamation lawsuit and damages as thereof. Get Responsible 7/29/10 For all you losers who can't get your movies back on time and then complain about it. Responsibility is the key word, all you losers get charged because you can't seem to get off your butt and take back your movies. Sure your going to get charged. Suck it up and quit crying. It is so simple to do the right thing and return your movies and games on time. Accountability, duh any of you losers ever here of that. For Rodrick Harris 7/29/10 Sounds like the only racism is what you are carrying inside. It's so sad that if an African American does not get his way or is held accountable they scream racism..................Get Responsible and stop blaming everyone else. The only racist is you my friend. Carlene 8/10/10 I completely understand now why Blockbuster stores all over the country are closing. Their "customer service" procedures have died and therefore so is their stores. And to "Get Responsible" ----- Sometimes when a person has kids and grandkids movies get tossed into our other movies. The ones we own! We have lives and don't live day to day thinking about Blockbuster movies! But if we do forget, it would be a nice practice on your part to send a little reminder instead of sending us straight to a collection agency!!!! I have been a customer since before 2000 and have never "not paid"!!! Now ---- I guess your new policy is "screw" the customer and send them to the collection agency! What a way to gain customers!!!! No wonder so many stores have closed!!!! I am paying this bill ----- that I didn't even realize I had ---- and will never step foot in any of your stores again!! I know I'm just 1 person but I know people and they know people and from what I've been reading on this site ----- ALOT of people won't be shopping there again!! Good luck --------- Unhappy 8/17/10 It seems to me customer service is still a priority but not in the middlesex store. I understand the store is closing but service should never stop. My wife and I took advantage of the sale on Monday only to see what I thought was was an error on my receipt. A book marked half price had a hand written price. I called that night a young lady nicely said she would correct it. When I got there the next day I encounter a bitter, Kurt, and a cantankerous Kim. She was nasty in telling me all the prices were highlighted and there was nothing she could do. She was the acting manager but not acting like one. I was then told to take it up with the store manager. I then thought about my schedule and thought well if she could't help me tonight maybe she could call her manager. I was then told," I am not going to bother him him for something like that. He is off the clock". I know the amount was only five dollars but the two ninety nine price tag is what got my attention in the first place.I hope that the future is much brighter for other customers who visit the other locations. One incident can turn away a lot of business. After all being polite is free. Rodrick Harris 6/29/10 To whom it may concern, I'm very angry with your corporation at the moment. I'm being accused of not returning a movie that know ive turned in.. And being accused of movies ive never even seen. Ive contact store manager Greg in Nashville,Tn and still havent recieved any results.. Ive contact to store managers from lebanon pk and murfreesboro rd. Neither manager has given any feedback, phone calls,letter in the mail or anything... And im tired of calling them,this is ludacris,ridiculous,very sad the this company is so poorly ran. Im angry about the hold process. And i will open up a lawsuit if this matter touches my credit report.. VERY UNSATISFIED WITH BLOCKBUSTER.. it feel's like ther's racism in this company.. and this is defamation lawsuit matter. alangoldfarb@optonline.net 7/12/10 To whom it may concern, Tody, July 12 , 2010 at the checkout counter in your Hicksville, New York store I gave the clerk my gift card to rent 2 movies. He informed me that $45 was left on my card. This is a mistake . It is a gift card for $100, has never been used before and clearly states on the back of the card that there is no expiration. Why did the clerk tell me that these cards have an expiration date when the back of the card says it does not? I expect $45 dollars to be put back on this card. card account number6047 7944 8561 4973. Please reply. Thank you for your attention to this matter. Yours truly, alangoldfarb@optonline.net whoever 7/20/10 I don't think they plan on ever reading these reviews. They don't care about what they do to their customers until they are all gone. I say we all boycott them. Netflix it is from now on people. NO MORE BLOCKBUSTERS Prattville Alabama Customer This is the most illegal store here I know. How about they sent me an online movie I almost threw away, thinking it was an AOL CD. I looked, and low and behold was Jaws 2. Who sees that movie anymore in 2010? I called the online account manager and they informed me it was done by the store in Prattville. I went to the store and they said they only sign their best customers up for online movies. I yelled at them and then told them it was illegal and if they were going to do this, they could at least send an up to date movie. What a bunch of idiots. Sounds like we need to do another class action lawsuit. Page 1   Page 2   Page 3   Page 4   Page 5     Write A Review For Blockbuster Corporate Headquarters Note: This is not to be used to contact Blockbuster Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Blockbuster. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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