353 Reviews For Best Western Headquarters & Corporate Office

on 15th day of May , my daughter and I checked into the Best Western in Billings MT. The room was great and we had no complaints what so ever. However when my bank statment came on the 3rd of June I was charged for the 15th and the 17th. The 17th was $108.and change. I was in Washington state visiting family by then.. When I called the Best Western, the woman was so snippy with me and insinuated I had no right to be upset!!!!!!!!!!!!!! She said she would call me and let me know what she found , when she found where the problem was. She called around 2 PM and said " you will be seeing the money in your checking account on your next bank statment" I said you found the problem? she said "I said you will have the money in your account next month" I satrted to say there was some kind of problem when I am double dipped...she hung up on me....what a rude way to treat a customer...I will never stay at Best Western again....

I am writting on this web page to who every may read this. My husband and I spent 3 days at the Best Western in Rockville MD. Granted the staff was wonderful but the accomidations where a death trap. My husband is a disabled Vetern who uses an electic scooter to get around. The "handicap accessible" room, was nothing but a regular much smaller room with a lot of bars in the bath tub. The toilet was not regulation handicap height. The reason why it is a death trap. There was no automatic doors to open. So if by some reason my husband was in the room alone and a fire broke out he would not be able to get out of the room on his scooter and open the door at the same time. Federal handicap regulations require an automatic door. Do any one who reads this and has a handicap spouse or friend don't use best western hotels if you want your handicap friend stay alive.I intend to send an e-mail to the handicap american organization. Also as a last note. Being a foreign corporation you probably don't give a damn.

I like the Best Westren in Yucca Valley :-) never had any problems.

My husband and I just back from traveling across country. We stayed in 10 or 12 Best Westerns and we have to give the Steeplegate Inn in Davenport Iowa and AAA+. The people, the room and the amenities were fantastic.

On our way to Florida, we stopped at a Best Western because we belong to a Harley Davidson club and they recommend them in all their touring books. Let me tell you, Clanton, Alabama Best Western not only overcharged up for our room, they gave us handicap room. The room stunk and was dirty. The sheets didn't fit the bed and the bathrom was dirty. When we went to make coffee in our room the coffee pot still had coffee from the previous people that used the room. GROSS!!!! I am going to contact Harley and make sure they take Best Western off their map. As a matter of fact she said she had nothing to do with any discounts with Harley or any other organization, so we paid $90.00 a night for a filthy room. Never again will we stay in a Best Western!!!!!

TO WHOMEVER CARES TO READ THIS , I REALLY DON'T LIKE GIVING THEM 1 STAR . BECAUSE WHERE I WORKED IN YUCCA VALLEY,CA.(best western hotel & suites) IS GIVING THAT PLACE TO MUUCCHH CREDIT. THE HEAD HOUSEKEEPER WHO DOESN'T KNOW HOW TO BE IN MANANGEMENT POSTION HARRESSES EMPLOYEES. ONLY THE ONES HE PERSONALLLY DISLIKES. THE HOUSEKEEPERS THAT WORK THERE AS OF THIS DAY. THEY ENJOY CUTTING CORNERS. THEY LEAVE LAST GUEST WASTE IN TOILET, DON'T SWEEP FLOORS, AND NEVER VACUUM. SO ON THAT NOTE YUCCA VALLEY,CA. SHOULD YOU PEOPLE STAY THERE. NO!!!! AND AS AND EMPLOYEE , BUT NOT. BECUASE THE GM IS SPINELESS AND CAN'T TERMINATE ME PROPERLY. I THOUGHT PEOPLE SHOULD KNOW.

Our accommodation were acceptable, although I practically had to beg for some bars of soap, was just my wife and I, both in our 70 . Checked in on Saturday 5/20, stayed until 5/23. On Sunday really wanted a waffle but was only one cup that was given to me and it produced about 2/3 of a waffle and there was no more, so I was told, yeah sure. So Monday I expected to get a couple of waffles only to find out as per the matron that they are only on weekends. That is absolutely ridiculous!!! I've stayed at many hotels and they served waffles everyday. Do you think for one minute I'm going to stay at this place the next time I'm in town................hell no!!! My son lives here in Ashland , KY so I make several visits. We stayed at the River Cities Best Western Motel in Ashland, KY. What, did some one turn in a cost reduction to only serve waffles two times a week, and then noteven enough batter to make a whole waffle.............to you I say nuts! Alan Mudrak 85 Overlook Drive Somerset, KY 42503 606-677-0996

I'm posting this comment as an employee at one of the Best Westerns in Southern CA. The way I've been treated as for another co-worker of mine. We have been tooken of the work schedule, NO G.MANAGER , ASST.MANAGER OR THE WORST HEAD HOUSE KEEPER will tell us if were being fired , laid off or whatever. I 've never seen a group of lesdership behave so rude and childish in the work field. I don't know what it takes to be in upper management to work at Best Western. But what I've been dealing with, I assume you just need to gossip about your employees and bully them. I am going to corperate, then I will file a claim with the labor board. I might be a nobody to my lazy bosses. But my children look up to me and I need to be the best roll model for them!!!!!!!!!!!! I have rights and Best Western will have to respect and treat there employees with respect.

HERE'S ONE FOR YA!!! BEST WESTERN INN AND SUITES, WARDEN RD, SHERWOOD ARKANSAS. The owner of this hotel kicked me and my family out on memorial day weekend 2012. I arrived at 1pm to my room not being ready, not unusual for i have stayed there about 60 nights over the past 3 1/2 years. so i quietly waited until my room was ready. Once i got my room i changed into my swimsuit and headed for the pool. Just as i sat down and put my feet in the water, my wife, son, and daughters two friends arrive with pizza and swimsuits on to join me at the pool, for they were already in town visiting. The manager, who is of foreign decent, came out to tell me to leave the pool for i had too many people. Now i understand rules, keep in mind i have spent thousands of dollars at this particular hotel, there sometimes is an exception. 2 too many people, both of which are kids under 10yrs old. As i tried to explain to the Camel Jockey the kids would only be there for an hour or so to swim then return home, he threatened me!! He told me to get my "SHIT" and leave his property!! I was SHOCKED!! there was only 2 cars in the parking lot, 1 other family of 4 at the pool who had their car parked in the driveway by the pool with doors open and music playing. The MGR/Owner said i had 5 minutes to get off his property. The kids loaded back up in the car and i went to change clothes and get my bag. I proceeded to the lobby to give the key cards back and to my surprise 7 Sherwood squad cars with multiple offers and a Lieutenant to escort me and my family off the property. Great customer service!! When i told the Officers what happened, they laughed and said "well you don't have to stay here no more". We found a Hampton Inn just down the street, $15 cheaper per night with 100% Guarantee, that did not care if we had 2 too many children. Welcome to America Towel Heads!! In Memory of my grandfather, SIMPER FI!!!!

I can see by reading all the comments that the Best Westerns in the US are as bad as thay are in Canada. My husband stayed at the Best Weatern in Winnipeg Manitoba Canada and he was charged 100.00 more then the price we were given when booked,they said it was a deposit,for what we dont know.I know that this chain is not one of the better ones but come on what woukd have happened if he didnt have the extra cash. I know its only 100.00 but still.The fact that he had to make the trip to see a niece that is dying of cancer is bad enough but to have to deal with this on top of it has just made the whole thing harder on him Thanks Best Western for all your help. We will never stay at one of your hotels again, sleeping in the car would be better

I have been in entertainment and customer service all my life. What a pleasure it was to speak to your guest services employee RAHINA, at the Canton, Ga Mountain Villa & Suites; Positive Personality +. My husband travels with work and we touch base daily. Never have I been greeted with such Joy and Grace as when I called This location. If there is a prize or reward for valuable employee, it should go to RAHINA !

5/25/12 Best Western Sam Patel 1290 N Temple Avenue Starke, FL 32091 Dear Mr. Patel: Ironically I feel your hotel should be called Worst Western! I am writing to follow-up on the incident of having my Ipad 2 Stolen from your hotel on Saturday May 19, 2012. I am very unhappy with the whole experience and having also learned a co-worker had the same kind of experience two years ago when her wallet was stole at your hotel. Beginning on the first day of our stay when we checked in and were given room 126 which was filthy and had bologna, hotdogs, dirty sheets and disgusting bathroom. We were told by the staff that they have no idea how a room was dirty and they moved up to 130 which was clean. I am distraught over the fact that once I informed your staff about the incident they acted like the likely hood of this occurring was not possible and they will not review tapes to see who it was unless I fill out police report. I understand policy however, if I wanted to help the customer it would have been easier to do sooner. I was told no one at your hotel would steal (well that was a HUGE lie) and if that’s the case how is it that my co-worker has a similar story? I am a teacher and the $800.00 for the IPAD is one of my checks and was a huge burden to my budget. I understand that the maid (who has worked there for years) said she did not find it but this is not true… I have reported to the police and to the service company and will be following up with pawn shops. Please let the staff know I hope they enjoy stealing from hard working people because I promise I will inform everyone I can about this incident. I asked two of your staff to have you contact me but that did not happen either just reassuring the fact that your organization is NOT professional and once again I am skeptical about the staff that professes to be so honest and accommodating. Disappointed and dismayed, Melissa Mapp-Francisco 548 ZAck Dr NW Lake City, FL 32055 mmapp@suwannee.k12.fl.us

I stayed at a Best Western Plus in San Simeon,CA. What a dissater. My girlfriend and I was celebrating our 1 year anniversary and decided to take a trip to hangout in the quiet beach area community. The promise from the Front desk staff of our type of room we would like was ok'd but when we got there it was not granted and nor did they work any harder to accomodate us. The room was so-so at best. Bed covers lumpy and half made. Cleaning Staff needs to be retrained because they are not cleaning good because of turnover of the rooms but when you're paying 300.00 for a couple of days we shouldn't have to call to get the room cleaned or told they do not clean daily only make the beds and change the towels. I was told they are taught not to touch anything of the clients once the room is being used. Once I was home and had an opportunity to reach out to the management at this hotel, he contacted me and asked for some information that he needed to investigate my complaint of course I turned around and sent it back to him and have not heard back for over a month. I reached out to the Corporate offices in Phoenix, AZ to see if Best Western really cares about their paying client.

esta critica es directamente para el dueno del best western hotel de sebastian florida enpieso por decirle gue usted debe de inbessticar el trabajo de su jerente nos guedamos en su hotel , y nunga podimos hablar con su jerente por gue siempre estava ocupada, sus empleados estan cansados y una persona hace mas de un trabajo nos sentamos a desayunar y hoiamos a sus empleadas de servicios protestando por gue no se les da un tiempo de descanso gue negosio usted tiene las personas tienen derecho a vacaciones y mejor paco por favor le pedimos que tome en serio nuestra sugerencia ya gue nosotros trabajamos para los derechos del trabajador internacional ...esperamos regresar en un futuro gracias por su atencion desde madrid espana su amiga ana lucia menendez

My husband and I stayed at the Best Western Rockdale Inn in Rockdale TX on 4/6/12. On that night there was a very humid condition and I got up various times in the night to turn the air conditioner up higher thinking it didn't work. However the problem was not discovered until the next morning. There was a leak in the laundry room next to our room and it had leaked into our room where my suitcase, computer in case, camera in case and purse were laying. Needless to say things got wet. We told the owner and he offered another night free but we were leaving. Upon returning home I found my computer and camera with condensation on it. The computer was fine but the camera was no longer working. I was unable to download the pictures of our vacation so immediately took the disc to the store to have the pictures printed and the pictures were fine. However I am out $150.00 for a point and shoot camera because of excessive condensation. I wrote a letter to the Inn with no response. I felt a reply of some type would have been appropriate...

Stayed at the Best Western in Ozona Texas 5-17-2012... The rooms are fairly nice and clean but the overall outside appearance is looking pretty shabby. For the price I paid I was not pleased with the crowds of tattooed oil field workers gathering around the parking lot and the pool at all hours getting drunk with beer and mixed drinks in their hands. I have stayed at hotels/motels for a lot less money without the half drunks cruising through the parking lots and leaning on my truck and other's cars. This motel has been pretty well taken over by the crude oilfield workers from all parts of the country and the next time I stay in Ozona I will pay a little more and stay at the HIE just down the road. I would unequivocally not bring my wife or daughter to a place like this in any case. Look hard before you stay here. This is NOT a place to bring your family!

Best western pentagon, 2480 S. Glebe road, Arlington VA. Rooms were filthy, woke up Monday morning to leave and had no hot water to shower with. Desk attendant stated " we are working on it" . Brought a large group with us. ( booked 15 rooms ). Three different price ranges for rooms...???? Looking elsewhere for next year.

an employee here in arkansas we need yall help we are beening rushed through our work dont know when we have to work we are on call everyday for work an no lunch break an only an 10 min break when we are on our breaks we cant enjoy them we are beenin harresed by the owner we are rushed they come in the rooms an rush us an then we get in a hurry an confused by the onwer thers no hand book for us this is in the pinebluff arkansas hotel besterwerstern

We stopped at the Moreno Valley Best Western en route to a new house. We had been moving all day and evening and were looking forward to a shower and some rest. We were moved to three different rooms because of no hot water in the shower. Hotel mgr. Saby gave us a box of chocolates for our troubles. Really? We argued more about how this was not acceptable. My husband is a heart patient and just had heart surgery. A cold shower was not something his body could handle. She agreed to credit out rewards card; and never did. Phoned her on a follow-up and she doesn't see any record of this and cannot remember. Horrible customer service. I am finding this is the case throughout this company.

pls come to pinebluff arkansas bestwersten hotel asp theres alot you need to know about how the employess are been treated there when you come pls talk to them i was a guest there i heard an saw alot there they get no lunch breaks also

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