2801 W Tyvola Rd Charlotte, NC 28217
(704)357-1000
Reviews For Belk Corporate Office
michelle r  | 4/23/12 |
| Aiken, SC customer service is awful.I was discusted with the lack of knowledge and rudeness of the assistant manager marcus. You can't make money when your loosing customers because of employees being traind in customer service! Will not be spending any money in belks stores again. | |
| Chey | 4/27/12 |
| Trying to reach someone in HR corporate. I am a past employee and this is ridiculous. Called 3 stores and no answer from any HR department and trying to call 1-704-357-1000 my nerves are bad!!!! cant talk to any live person and the system is sooo screwed up It keeps sending me to same recordig over and over again. I am so thankful I dont work here anymore the customer service is HORRIBLE. I cant imagine being a customer...seriously pay live people and it will repay you in the end!! | |
| Sandra | 4/30/12 |
| Belks advertized a sterling silver bracelet in their 4-27-12 news flyer in sc. I contacted two columbia,SC Belk stores in search of this bracelet. The Dutch square store said each store only gets one piece of the fine jewelry advertized in any of their sale flyers and they had sold that piece.I then called Belk at Forest Drive in Columbia, SC and that store fine jewelry dept. said yes, the had the featured item in stock and would hold it for me. I advised the clerk that i was on my way from out of town to purchase the item. The clerk said she would put my name on the bracelet. I arrived to make the purchase. I was then informed by the clerk that the news flyer had advertised the wrong price for the bracelet. The clerk said "i will let the manager tell you so you will believe it and "it has now been noted". The manager was came in person and she stated 'point blank'that the numbers were not the same but the letter 'C' as indicated next to the braclet in the picture on the sale flyer actually cost over $500.00 and not $350.00. No consideration was offered to me for a mistake that was due to no fault of mine or the 50 mile distance i traveled to patronize Belk's. I am not sore and did not create any drama. I am shocked that Belks would resort to sales trickery by not having but one item in stock at each store and not honoring an 'obviously misleading advertized' sale price! Shame on you,this is not a Southern Style practice that Belk's can be proud. | |
Shirlee Mitchell  | 5/1/12 |
| I only have good things to say about Belk. I have never found a rude clerk. I always buy my clothes and everything else there, shoes, cosmetics, etc. I always find exactly what I want in my size (12) and style. I ordered some shoes in early April as they were not in stock and now it is the first of May and have not received them yet. I called the store in Rogers, Ark. (where I shop) today and the Mgr. named Barry said he was sorry they were back ordered, and I told him I was going on vacation and needed this particular shoe. He said he would find them. He did, he personnaly called 5 stores and located them, called me back and they will be mailed to me tomorrow. Now, that is what I call SERVICE, He was so helpful and nice and I really appreciate all his trouble. I live in Eureka Springs which is in the mountains and go to Rogers to shop. I just think people are nicer in the south anyway. Hope you all have good experiences in your stores too. Smile | |
| Liz | 4/13/12 |
| In the Tanglewood Mall store in Roanoke, VA, Belk is moving all their menswear upstairs and all women's clothing and lingerie will be downstairs. Why?? How many men will travel upstairs to shop? Shopping is not most men's favorite activity and moving menswear upstairs will hurt your sales. Also, most women don't like sleepwear and lingerie on the first floor! Did you do any market research on this? Why don't you spend the money bringing better vendors into your stores, rather than just moving things around? The women's clothing needs some more upscale vendors. Not everyone wants to wear "Kim" and "New Directions" whatever that is. A customer in Roanoke VA A customer | |
| Linda Cassell | 4/4/12 |
| I used to do most of my clothes shopping at Penny's until they made the change in their sales & coupons. I obtained a Belk card and shopped there for the first time since they changed from Leggett's. I was not happy with the lack of professional behavior at the Tanglewood store in Roanoke Va. I waited for 15 minutes at the register for help, only to have another customer go and look for someone. She found them talking to the girls at the jewelry dept. Then Saturday I went back for a second try. I purchased some jewelry and asked the salesperson for a box. She said they didn't have any to go over to the jewelry counter. I did so and the lady was so rude. I asked her and she said, we don't got no boxes. She was not from the US and this must be how they handle customers in her country. Then another cashier said, YES WE DO, and went to get me one. Strike two. thanks, Linda | |
| Crystal | 3/15/12 |
| I was going to buy a few tshirts from the men's department. They had the original tag on them that read everyday price 8.97. I got 3 went to pay and they wrong up 12.99. I questioned the sales lady and she asked where I got them. I took her to them and she said "well see here's a sign that says they are on sale for 12.99. There were some more expensive shirts that were priced at 20.00. I assumed that those where the ones that were on sale for 12.99. She said no that they are 12.99. I told her I thought stores marked prices down not up. She said no that stores mark them up all the time. I told her nevermind I dont think I want the shirts after all. I really hope that there was some kind of computer or human error and it's not Belks way to do business. I think if a store is going to put something on sale for more then the ticket is for they should have the smarts to change the price on the ticket. It was a very irritating experince. I went on down to Macy's and found some shirts. | |
| L Lawrence | 2/10/12 |
| This is my review of your Jacksonville Regency Mall store.! At Arlington. About ten years ago this was still a good mall.. Now it is like trouble waitng to happen. I only go there Because I have always loved the clothes at Belk. But since today, I will never go there again. A store clerk outside of Belk was shot by three black Thugs bullets ringing out in the store.! This is a bad, bad area . And if you try to take the bus, it is full of thugs, ever since they opened up the route to Moncreif so that Black people could go to the beach.. A whole bunch of gangland dredlocked, pants to ankle, chains and hateful faces, pile into the bus. And ask you for money coming in or going out.. Am I ever going to this mall again, NO, BUT I SURE WILL MISS IT. Jacksonville is really getting out of hand and a civil war would not surprise me in the least.! PLEASE, PLEASE, PLEASE BELK BUILD YOUR STORE OVER BY THE BEACHES 32250, I know that you would have many more customers. AND SO I CAN SHOP..Thank You, Laura | |
| Do not shop at Regency Mall | 2/10/12 |
| Okay so where is my review ? I have to write it again ? About ten years ago this was still a good mall.. now it i like trouble waitng to happen. Run down deserted and scarey. I only go to this Mall Because I have always loved the clothes at Belk. But since today, I will never go there again. A store clerk outside of Belk was shot by three black Thugs, bullets flying every where. Crime is really bad here. And if you try to take the bus, it is full of thugs, ever since they opened up the route to Moncreif so that Black people could go to the beach.. A whole bunch of gangland dredlocked, pants to ankle, chains, and hateful faces pile into the bus. And ask you for money coming in or going out.. Am I ever going to this mall again..NO....BUT I SURE WILL MISS IT. Jacksonville is really getting out of hand and a civil war would not surprise me in the least.! PLEASE, PLEASE, PLEASE BELK BUILD YOUR STORE OVER BY THE BEACHES SO I CAN SHOP..I am not going back there and get shot. Thank You, Laura | |
| J. Neuman | 2/6/12 |
| I recently tried to buy Kim Rogers Polo shirts in a 1X. Well, the other sizes were out and I understand that Managment has decided this is the one segment of the market they are not going to supply. Shopping in the stores was a good experience at the Coastal Mall and they were very helpful. The personnel have not been infomed of this decision however. All that was obtainable in blouses was round and scoop necks. Now, why would would one make an arbitrary decision to exclude this one segment and insist that all one was going to sell was round/scoop necks? Larger sizes should have more tailored clothes not "tents" I am tired of looking at the "pregnancy" tops as a fashion without being pregnant. Further, this is Florida and you have spandex in the clothing. This is oil! It is hot! Wrap yourself in some saran wrap and stand outside. Not pleasant. They don't wear well, they look like they have been slept in after an hour. Not how I want to look or feel when paying good money. I further believe that not having this line in all size areas is also discriminatory. You have made a decision for whatever reason based on certain perceptions. When I have previously been able to buy these I have found them to be almost sold through in comparison to other sizes. I also do not want a line where someone has already decided for me how much cleavage I want to show. Yes they were there but not the traditional. | |
| Debby D | 1/28/12 |
| Belk in Snellville, GA - Chanel Cosmetic Counter I was refused a refund when I went to return an unopened bottle of cologne with the original reciept. I had received it as a gift and it was paid for with a debit card. The only way they would give a refund was if I had the debit card - it was a gift - not on my debit card. The only thing they would offer was a store credit. There is not a thing in that store that I want. I resent like heck that I am having to waste my time and energy fighting this backwards corporation. They are apparently in financial trouble since they will not make refunds on gifts. | |
| Raye Goodman | 1/21/12 |
| I just want to write and tell you how wonderful I think I have been treated by an employee on a consistent basis at the Belk store in Cool Springs Galleria in Franklin, TN. Patti Hawley in Karen Kane has been so kind to me and she exudes what I consider the definiton of what customer service should be. I want someone to properly thank her for all the hard work she puts into making sure you are taken care of no matter how busy the store becomes. She also seems to always have the right thing to say to her customers. Kudos! Thank you for your attention to this matter, Raye Goodman Franklin, TN | |
| Belk Employee. | 1/13/12 |
| From reading all of these "complaints" I feel I need to make a statement from a different point of view. I am employed at Belk and I have to deal with the ignorance of all you lousy people. First off, the Belk credit card is through GE MONEY! Belk has nothing to do with their incompetence... (wrong names, balances, etc.) Stop trying to blame your problems on the company. Second, just because you missed a "one day sale" doesn't really mean you missed out on anything. Belk brands such as New Directions and Kim Rogers are ALWAYS on sale! If the price changes within a few days, we usually price adjust to accomodate you. And that brings me to the coupons, or "coopuns" as we Belk associates hear pronounced often. Yeah, Kohls and JCP may offer coupon discounts on their clearance, but their clearance isn't the same as Belk's. Belk's clearance is marked 50% and 75% off already, and will run red dot clearance sales to offer an additional 30%, 40%, and even 50%! THAT'S WHY YOUR "COOPUNS" DON'T WORK ON OUR CLEARANCE. You're already getting anywhere from 65-85% off! Additionally, brands such as Free People, Miss Me, 7 for All Mankind, etc. are excluded from Belk coupons by the VENDOR. Kohls and JCP do not offer luxury brands such as these. Thirdly, Checks not going through, debit card refunds and such situations have to do with your financial institution, not Belk. And last, Don't call our stores and have us search for this one little clearance item that you just must have right away because its so important. Seriously, we have better things to do with our time. Also, I bet not many of you know this, we Belk associates clean up the shit you leave scattered around the fitting room. No, a magical fairy doesn't come up behind you when you try on the 50 pieces of Kim Roger clearance. We do that. We do that on top of the other tasks we are assigned to do daily. No, we do not get paid to stand at a cash register all day. In conclusion, think about how ignorant you sound when you post about the name on your credit card being wrong or how the coupon doesn't work on clearance. So glad I put in my two weeks notice. SAYONARA!! | |
| Brenda Swegman | 1/15/12 |
| I have an employee check that is dued to me from December 2011.I have NOT received the check as yet. I have contacted the HR person via email and phone and the manager via snail mail. I was told it would be in the mail January 3,2012 and today's date is January 15, 2012. What gives? | |
| Shannon | 1/11/12 |
| TURN THE DAMN AIR ON IN YOUR DOTHAN ALABAMA STORE! I CANNOT EVEN SHOP IN THIS STORE! YOU ARE MAKING PEOPLE SICK AND WARMTH BREEDS GERMS! IT IS SO HOT I SEE THE EMPLOYEES SWEATING! YOU PEOPLE ARE SO STUPID!!!!! | |
| Mel | 12/23/11 |
Although I realize that my concerns and comments cannot assist me at this time, I wanted to share my disappointment with your company policy. Recently, I purchased a pair of shoes for my husband from Belk. I returned them the next day. I had used a debit card. Interestingly, the money was debited from my account immediately. I have been waiting for 4 days for the reimbursement and it has not been credited yet. I contacted one of your stores and the manager informed me that Belk takes ONE WEEK to return the money. This is not acceptable. It is Christmas time and we need the money. I have returned items to other stores and they make it a point to return the money within one day. If a store receives their money immediately, they should return it in the same manner. If I had given you a paper check, and then had a waiting period, that would be understandable, for you have to find out if the check cleared. But…that is not the case with a debit card. We do not use credit cards. We do not want to carry a lot of cash, so the debit card is the safest way to conduct our business…except at Belk. We will think long and hard before we shop at Belk again. I am very disappointed in your processes and policies. We have always been loyal customers. I hope that this input can assist you in offering improved customer service to your customers. | |
| Tom | 12/17/11 |
| Your ad at the Auburn, Alabama store said take $10 off ANY item - regular priced or sale priced. That's not what actually happens, because there are apparently several different types of "sale" items, and the $10-off coupon won't work on any of them. We have been shopping at Target this holiday season, because when Target promises a discount, they deliver. They accept all coupons without exceptions. They don't refuse to accept their own ads because of the fine print. I won't be shopping at Belk's anymore this year. Target keeps their promises, so they get my money. | |
| GTS | 12/13/11 |
| Today I went to the Belt store at the Birmingham, Alabama Galleria to buy some pajamas. I had a terrible time finding a manned cashier station; you would think that during the Christmas season there would be adequate salespeople working to assist customers, but no. I finally found someone in the next section over (bras/ panties). There was an elderly lady ahead of me. Her transaction was extremely drawn out. It took about 20 minutes--not because of the cashier, but because the customers card was declined and they tried it several times and then when the lady finally switched to another card, she asked for a gift receipt AFTER the cashier had finished and handed her her receipt. At the very end of her transaction, two other ladies walked up and stepped in front of me I spoke up and said "I believe I was next." One of them replied, "no, we've been here a long time, we've just been over there talking." The cashier then waited on them without a word. As you can imagine, I was quite irritated and put out. I then left that line and walked several sections over to find another cashier. Afterwards, I asked that cashier to call a manager for me. A male manager arrived about five minutes later and I explained to him what had happened. He then told me "the cashiers can't argue with a customer." I replied, "I'm not asking her to argue--she could have simply told that customer that I was there first." he repeated the same statement, at which time I told him that I could just choose not to shop at Belk. He then told me that "I'm doing everything I can." I replied "no you're not" and started walking away, at which point he called after me in a taunting tone "Merry Christmas." I will not shop at Belk again. Had I had time, I would have returned the $80.00 worth of pajamas I had just bought (and I still plan to). | |
| gail Keel | 12/1/11 |
| On 12/1/11 while shopping in the Waynesville,n.c. Belks, I had an arm of a manequin fall on my right ankle and went to check out and thought to myself I had better notify management so they could take care of it and noone else would get hurt. Reported it to a store manager named Patti and showed her where it happened,she said thank you for telling me,but she never asked if I was injured or if I was alright or even my name!!! Now I sit tonight with a swollen ankle, it would have been nice if someone had at least asked if I was ok! At 63 years old how foolish of me to think someone would give a damn! Wish I could write the corporate office about it but can't seen to find how to do that. Any suggestions would be greatly appreciated. I am so done with that store! | |
| MRS. M | 11/28/11 |
| If I must rate the service given to me from customer service, it is far below the one star. My first experience with online ordering happened to me on Saturday, Nov.26,2011. I went online and placed my order and continued the step by step process, no problem, that is until I got to the check out, GUESS WHAT????? THEY WERE GOING TO CHARGE MY ORDER TO ANOTHER LADY IN SOUTH CAROLINA, I live in NC, I stopped on the order and called Belks customer service and asked for a manager and only received a supervisor. I ALERTED THEM OF THE PROBLEM, and she said OH NO THIS HAS NEVER BEEN A PROBLEM BEFORE NOW. I said it surely is a huge problem NOW, if you are going to charge someone else for my order, does that mean they will be getting my order or where will it go, will I get it or what???? She said she would talk with someone else, and put me on hold four times trying to figure out why the computer was going crazy. She said she would just take my order and submit it for me. I said ok. Then when I got my confirmation by e-mail guess what???? The other lady was being charged with my purchase, so what do I do?? I call the lady in another state and told her of the problem that was coming her way. I told her she might want to keep an eye on her statement when it came in. I went on line later and tried to place another order and the same thing occured again. SAME PROBLEM BUT IT GETS WORSE, I START TO CHECK OUT AGAIN AND WOW............ A DIFFERENT LADY THIS TIME HER ORDER IS ON MY ACCOUNT, I CALL HER IN GEORGIA, AND NOTIFY HER OF THE PROBLEM COMING HER WAY, I DON'T KNOW IF ANYONE SHOULD | |
| Melissa | 11/22/11 |
| I will never visit the Staunton VA store again. I was told I would receive 35% off my order for applying for a Belk card, which I did not receive. The items I purchased were supposed to be 9.99 they rang up 16.99 and she would only discount one out of the seven items. Then another item was supposed to be 25% off and it did not ring up that way. I asked for a dressing room and the attendant sent us to the Men's department, I questioned this and he said no it is for everyone, then another (female) associate yelled at us for using it. We had cashiers following us around the store like we were shop lifters. I asked to speak to the manager and all she did was apologize. I am extremely upset with this location and will also be reporting them to the BBB. | |
| | 11/10/11 |
| TO WHOM IN CORPORATE NEEDS TO READ THIS. YOUR STORE MANAGER IN THE HATTIESBURG STORE NEED TO BE CHECKED OUT. BECAUSE OF OVER WORKING THE MANAGERS IN THE STORE AND ALSO ABOUT THE MUNBER OF NIGHTS THEY HARE TO WORK AND THE SUNDAYS. THE STORE MANAGER DOES NOT WORK ANY NIGHTS OR ANY SUNDAYS AT ALL. I THOUTH THAT IF WAS COMPANY RULES THAT THE MANAGER HAD TO WORK SOME OF THESE TIMES. HE ALSO THINKS THAT HIS MANAGMENTS IS INCOMPETENT. ALSO VACATIONS MEW RULES ALL VACATIONS FOR 2012 MUST BE TAKEN BY JULY WHAT IS UP WITH THIS DOES HE HAVE THIS RIGHT | |
| Lauren | 10/18/11 |
| I wanted to talk with someone at the southpark store in Big and Tall. I was transferred to the wrong department X2, no one in the right department would pick up, when I called back to customer service for the 3rd time the customer services person was frustruated with me! Then there is the torture of the 7 second music loop they make you listen too! In the 30 years I have been shopping at Belk there has always been a problem with finding someone on the floor to help you. This does NOT HAPPEN at Norstrom or Dillards or Neiman Marcus. As I type this, I am about to go mad from the "on hold music treatment" and my dogs are going mad with me. Hard to believe with all those college educated professional retailers at Belk that you can't even make the ridiculously long waits a little easier to bare. You guys just don't want my business. 12 minutes an waiting....... | |
| Brian Haley | 10/7/11 |
| Belk is a horrible company. The store in Gulfport Mississippi overworks their employees. Making the salaried workers work 12-20 hour a day. Especially when visits are scheduled. Whoever the manager is there is incompetent. I should get a job there, then sue the crap out of them over labor laws. You need to check into your Mississippi gulf coast stores and hire better managers. They are slave driving incompetent idiots. This company runs a sweat shop. | |
| Candace Naughton | 9/30/11 |
| It pains me to see these comments. I worked for Belk-Gainesville, FL location in my early 20's and have been a loyal customer for 10+ years. There is so much negative emotion in your postings but no rationality. It is not psychologically normal no ban shopping from ANY Belk shopping again due to a bad experience. The employees are only as human as you and I, including management, and I guarantee if you went to them in a respectful manner to explain calmly your concern that you would get the great service you seek. Just because something doesn't go our way, doesn't mean we have been disrespected or given bad customer service, it just mean that there may be flaws in the system and guess what folks, flaws can be fixed if addressed in a calm and rational manner. If I were corporate, I wouldn't pick up the phone either. Can you imagine receiving screaming phone calls all day from people that just need to relieve some emotional stress and you won the golden ticket of being blessed with heir rant. Surely if you get through every time you call to complain, the suicide rate in this country will triple. Treat others like you with to be treated. Belk is a great company and I personally know that they give great service if you allow them to. Don't expect others to read your mind. If you'd like help, just ask. Belk isn't a car sales lot, employees aren't going to run to you and beg you to buy something and swarm around like a gnat. That's the joy of shopping at Belk, shopping in peace and helpful service and advice when needed. | |
| joe | 9/22/11 |
| Cary NC store is a joke. They recently renovated but attempted to stay open to try to try to get a few poor suckers to keep buying. I walked through a lot of dusty plywood walls to find an escalator to the second floor. The dept I wanted had been moved there, but it barely had any merchandise. No problem, I just go to Macys and Dillards. Despite my warning, my wife makes the mistake of going to Belks last week to buy things for this weekend. Now while packing she finds the store security tags attached. Great, I guess we can drop by Belks to have the tags removed instead of leaving on the trip tomorrow. Stay away from this one. There are much better alternatives. | |
| Cindy | 8/10/11 |
| I have a problem with Belk. I have been called at my place of business for the last two months. The first time I was embarrassed because I assumed that my payment was late. I thought I'd overlooked mailing it. They wanted me to pay by phone. I declined to do that because I wanted to look at the due date. My bill WAS NOT LATE! I still had more than a week to pay and there is a store 8 miles from my home where I could make a payment. Yesterday I was called again by the most rude woman I've ever talked to. She again wanted me to pay by phone. I told her that I was at work and I would call back after I got home. She told me that "she would put a note in the computer that I REFUSED TO PAY!". She also snapped at me that if I wanted a phone number to call back, it was on the back of my credit card! She then informed me that I was only paying the interest for the last couple of months. Which is NOT true. $50.00 a month is not interest! Again my payment IS NOT late! It's not due until next week. Cut up credit card last night. I was a premier card customer, now I'm not a customer at all. I will pay it off and never shop there again. The store is in Seneca SC. | |
| Robert | 8/12/11 |
| Received my credit card today in the mail. Wonderful, my first name and middle name were on the card, BUT not my last name. Called the number on the cedit card and was told that they could not change my card with a phone call. Told the rep that I was putting my card and paper work in the shreader and will NEVER do business with Belk again. | |
| Rashmi Patel | 9/10/11 |
| Overall Belk is not that bad but you will always find sales people in local stores who are simply jerk. Recently I had such bad experience with Belk at Cary Town Center Mall. I was exchanging plain color RL polo shirt with stripped one. Person at desk first went through return transaction with my original receipt and than new stripped polo sale. While I was in store, a lady, named Landy(I think !) came to me, talk me into giving her my return receipt and than went to reverse the transaction. She told me I need to go back to the Belk store I bought the shirt to return. I never had problem returning or exchanging merchandise at different location store of same kind. I felt very upset, frustrated and left store leaving my merchandise and receipt with that arrogant lady. I certainly will take my complain to Belk corporate and to my credit card but you will always find not so good sales floor people even at reputable brand and store like Belk. | |
| Peggy Edwards | 8/26/11 |
| Two days in a row (08/24 & 08/25/11), I shopped with and watched Gwynn (Hilton Head Belk - Ralph Lauren area) at work. Both days, she treated me as though I were in a wonderful, small, owner run boutique. The caliber of her service was HIGHER than 5 star. Unlike some others in the store, she is truly an ASSET to Belk. So many people complain about bad service, and so few of us write to commend excellent service. I sure hope someone at Belk Corporate Headquarters makes an effort to tell Gwynn that she is doing a FANTASTIC job for your store. She is a model employee and I hope she is working EVERY TIME I hit your Ralph Lauren department in my local Hilton Head Island store. GREAT job, Gwynn! Thank you! peggy@ptrtennis.org | |
| A Concerned Citizen | 7/13/11 |
| Hey y'all, I hope those of you who complained about calling the main office and having the phone ring and ring check back to this site. HERE is the number to call. The receptionist is very nice so please do not yell at her. Tell her what department you need and then let them have it! 704-357-1064 Good Luck | |
| Teresa | 7/14/11 |
| terrible customer service no 1 waits on u. The managers dont call you back; guess I'll try this corporate office number that no 1 answers like everyone else. I will be taking my business elsewhere as soon as someone else offers the same products. I do not feel like I valued customer. employees have a very, I don't care attitude! Thanks 4 nothing. | |
| Kathy | 8/3/11 |
| Has anyone seen the new sale catalog for this weekend. Look at the pictures of the models in the junior section. Most of the girls are so skinny you can see their bones. I think this a terrible message to send to teenage girls. I can't believe Belk would use this linf of model for their ads. | |
| Joe | 6/30/11 |
| I am not as bitter as the rest of the reviewers, I just can't get through. I have called the corporate office and been unable to get through after 15 minutes of ringing over the course of several attempts. | |
| CLG | 6/16/11 |
| I will no longer shop at Belks and I am tearing up my credit card that I only used once. Two days ago, I shopped for over 30 minutes in women's apparel looking for clothes to take on my vacation next week. When I got to the counter, the clerk said my check did not go through which is amazing since I have plenty funds to cover the purchase amount of $80. The manager tried again and then gave me a card to call Certegy, a check clearing company used by a lot of retail stores now. They could not give me a reason for the check being turned down but said it was not due to bad checks, which he didn't have to tell me that. Anyway, they wanted me to use other means to purchase the clothes which I did not want to do. Certegy said they would send me a form to complete so I cannot have troubles like this anymore. I went on line to print off the form and I don't think I need to give out this info which is already available if they went to the Credit Bureau, like Belks had to do when I got a credit card. Anyway, I won't be embarrassed like this again and I will send the credit card torn up back to them today. If they can't even accept a check from me why should I use their credit card? Good bye Belks and others using the Certegy company to verify checks. If you look on line at the complaints about Certegy, retail stores should realize this is not a very wise thing to do if you want to keep customers or get new ones. | |
| John H Mooney | 6/21/11 |
| I have two areas of concern. (1)This past April 2011,I purchased clothing at your Belks Gwinnett Mall store in Atlanta, and it was during the charity sale which I purchased a ticket for. I got billed twice on the same April statement for the same 54.00 and change. I called GE credit when I got the bill in May and I am still waiting on the credit. They told me at GE that it could take three months or longer to clear. My question is why. GE advised me to also check with the store because the credit to my account could be done faster. I was able to see what happened immediately when I looked at the bill so I went to the store and told the sales rep, and I also told him that GE said it would be faster etc. His reply was that since I started with GE I should stay with GE. (2)I pay my bill via internet and it takes a week or longer to pop up. Other companies send you a confirmation in the same day.Why can't Belks do the same? This is not acceptable Cust Serv. | |
| Robert A | 5/23/11 |
| so the manager at the store number 0022 (Lincolnton, NC) doesn't let someone under 18 work there or who is not out of high school they rather have some one with a GED instead of someone that is going to get their diploma next year.. I don't know if that is the rules or what but i was wanting to work there so bad. but yet i cant because i don't have a diploma or out of school............. | |
| B. Carter | 6/2/11 |
| Thank you Corporate headquarters for cleaning the carpet in your lumberton N.C store. Things look so much better and the store smells very nice, much better. Again thank you for listen... | |
| Meghan | 5/22/11 |
| I totally agree with A. The managers wonder why employees hate their jobs and seek employment elsewhere. Working for Belk has made me a bitter person, and that is do not me. Not only did you lose an employee you lost a customer as well I will never shop in another Belk ever again. | |
| Matt - Nashville | 5/12/11 |
| First off, I would like to state that Belk provides great products at very reasonable and competitive prices. However, your lack of customer service in certain departments, creates great lost opportunity that heavily impacts your business. I used to be an avid shopper at your location in Murfreesboro, TN. I purchased a lot of dress clothing, Ralph Lauren and Tommy Bahama on a regular basis. The main reason I write is becuase of the terrible service I recieved a few days ago in the shoe department. No one was around to help! This was not the first time either. On numerous occasions I have been interested in purchasing either Sperry shoes or Johnston and Murphy dress shoes, and walked out empty handed due to the lack of customer service. Counting the times I have wanted to purchase shoes, your company created a lost opportunity of more than $1,000 in a two month period! That doesnt include any suits I wanted. I was tempted to walk in the back and find my size and help myself, but I decided to leave and not shop at Belk again. I have been disappointed at this location to many times. That also made me wonder, how many other people notice an opportunity to walk in the backroom and help themselves to anything and never be noticed! The customer service AND security in the shoe department and mens department needs to improve, period. I used to be proud to inform people that I shop at Belk, now I have to explain why I shop elsewhere. | |
because it needs to be known  | 5/12/11 |
| i have lived in crystal river fl for the past 10 years and as anyone from around here knows there are not to many nice places to shop at i always thought belk WAS one of the nicer places to go with out having to leave town over the past year or so i have seen this store going down hill more and more every time i go in there you can never find anyone to cash you out when you do they are in a bad mood seem to always be short and rude to you when you ask to see a manager it takes then forever to get to you and then when they do they also act as if you and what you have to say is unimportin the store is always dirty and smells very bad of mold the roof is falling apart in most places in there you can never trust what the price is on anything it is always marked wrong and if you try to say anything about it the person cashing you out either is rud about it or they act dumb about it like oh i dont know this is just what it says so oh well and when you get a manager they act as if god for bid they dont get that ext 5$ from you and alot of the time its not because we dont want to pay it its because we want to prove a point that if thats what you are going to have on there then thats what we should get it for i dont know why you offer ext discounts when you can never use them on anything i am really sorry to say but this is a very por ran store its bad when you can walk around and hear the people working there talking about how much they hate their job and they dont get paied enough to do this well belk did you ever think if you paied your workers more and got more help in there so the ones you do have are not so over worked that they might be in a better mood and kind of like their job and come a cross a little nicer to the people that come in to shop your store you know the ones who pay your bills when you really stop and look at it and on that note were do you find your managers anyways do you just pick the ones that will deal with all the bs of your stores for little pay because thats all they have left in life is to be the manager of a belk store i mean really come on now lets try this thing called work do your job get off your fat ass and find people that really want the job and will do it right with a smile like i said i do not like to leave town very much and sad as it is belk is one of the only nicer places in town to shop but if things keep going the way they do then i might have to take my bissness else were hope you fix things soon | |
B. Carter  | 5/10/11 |
| I have been shopping the Lumberton N.C store for many years, matter of fact I shop there once or twice a week. My concern is the carpet. It smells of midew, mold, nasty smell in the store. I hate now to buy dresses cause their so close to the floor. please get a cleaning crew in there to clean that place. I'm sure you have lost customers at you Lumberton Store. | |
| Jason H. | 5/4/11 |
| Why do you have a phone number if no one is ever going to answer it????? | |
| A | 4/23/11 |
| Belk management is filled with nothing but a bunch of slithering snakes. Belk ,bully does not equal manager. I repeat-bully does not equal manager. You people don't know the difference, and it will come back to haunt you. | |
| Tiffany white | 4/24/11 |
| The belk store manager jason in gadsden al is so unprofessional & he doesnt seem to know what he is doing. Maybe if he had more sales assoc. working u could actually get waited on. The customers & assoc. are treated bad. Try more help. This falls on management. | |
| Tim | 4/15/11 |
| I will never again shop at any Belks ever again thanks to your Lake City Fl. Location .This the 3rd time that I have purchased clothing and was charged more than the price listed on the Tag.1 of the 3 times I got it and was faced with an employee who seemed to be totally indifferent offering to get the manager IF they were there in a bothered manner.furthermore to purchase anything you must take anything you want to purchase across the store in order to check out.Your Company can keep the whole 20 or 30 dollars that you have pretty much stolen from me , I'm so disgusted with your business that I'd rather lose the money than walk into that den of incompetence and false advertising.surely 3 times of being overcharged throught a 6 month period is bot an accident but more than likely an intention with the hope that most. People don't realise.BELKS SUCKS!!!!!!! NEver again,screw you all | |
| Lee | 4/8/11 |
| Your Store manager in Kill Devil Hills is a complete jerk. He has his few favorite people in the store and everyone else he writes up and make up stuff about them. These are people that have been there for many years and been through several store managers and have NEVER been wrote up and always do their job. He is not nice to the customers either. I dont know his name but he treats his employees like crap except the his favorits ones. | |
| Bonnie Shipley | 3/3/11 |
| I am so sick and tired of your constant sales offering 15%-20% etc., only to find that many items I wish to purchase cannot be used with the coupons. Then there are times when I am not able to get to your store for the "3 day sales" and miss them completely! As it happened on 2/28! I made purchases in 4 departments for a total of $423.33. No disscount in cosmetics ( 108.00) Bedding Dept. ( 140.39-item on sale, no extra discount)Lingerie Dept. ( 110.16) no extra discount and Menswear (64.78) no extra discount. I missed your 3 day sale by one day! Today I received more coupons in the mail for 20% all sale/clearance items. Sorry to say, I will pay this bill in full when it comes and will not shop Belks. You have lost a customer! Bonnie Shipley-364 Vermillion Dr. Little River, SC 29566 | |
| mandy smith | 2/22/11 |
| no one picks the phone up | |
| judy hobbs | 2/18/11 |
| When your company puts coupons out I think you would have more business if you would allow them to be used on everything, even the clearance item. Your competers here in town allow them to be used on everything, I am not the only one who feels like this. Maybe you should consider trying that at least once or twice. | |
| Susan D. | 11/11/10 |
| Does anybody at the Corporate Office ever pick up a ringing phone?????? It has been ringing for 4 minutes!! How nice...an automated line that dumps you to an unanswered general number. Great customer service folks! | |
| Write A Review For Belk Corporate Headquarters Note: This is not to be used to contact Belk Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Belk. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
Jitterbug Corporate Office
Sonic Corporate Office
Harry And David Corporate Office
Juicy Couture, Inc Corporate Office
Olive Garden Corporate Office
Hooters Corporate Office
Ritz Camera Centers, Inc Corporate Office
Anthropologie Corporate Office
Joe's Jeans Corporate Office
Winn-Dixie Stores, Inc Corporate Office
At&T Mobility Llc Corporate Office
Mr. Tire Corporate Office
KFC Corporate Office
QuikTrip Corporate Office
Wachovia Bank Corporate Office
Amazon Corporate Office
Wal-Mart Corporate Office
Citifinancial Inc Corporate Office
Ace Hardware Corporation Corporate Office
Geico Corporate Office
Ford Motor Company Corporate Office
MAC Cosmetics Corporate Office
Delta Airlines Corporate Office
Netflix Corporate Office
American Signature Corporate Office
more