Bealls Corporate Office | Headquarters Contact Phone Number & Address

Elina

3/23/12

I have been a faithful customer @ Bealls Outlet
771 S Orange Blossom Trl
Apopka, FL 32703
407-814-1166

Great staff except for one named Carla who seems to just stand there and do nothing. Can you guys please get the store new registers for the love of God. There registers are always breaking down and freezing. They have to call to see if the check will clear. Seriously that is old school lol. THINK ABOUT IT THE NEWER THE REGISTERS THE FASTER THEY CAN GET THE PEOPLE THROUGH THE LINE. Love the store.

Jeff S.	3/9/12
Your stores are dirty, your associates are very rude. I bought a pair of jeans, and when I got home I noticed there was no zipper WTF!!! When I took it back the associate was rude. FU*K You Burkes Outlet I am going to tell all my friends and relatives not to SHOP THERE.

2/27/12

I have been a happy Bealls customer for many years. I have referred numerous family and friends to your stores - especially the one at SR7 and Southern Blvd in Royal Palm Beach, Florida. I have always encountered excellent service and pleasant employees there. I have returned items and found the store employees to be most helpful. Monday, February 20, 2012 was not the same as usual. I don't know if the employees were changed; I did not remember seeing the three ladies I encountered before yesterday. In any event, let me tell you of the unpleasant experience I had: My husband needed some new T-shirts and we had bought Izod there before so we went shopping for them. Instead of Izod, we found a new label that was on sale for $9.90. The orginal price was $40 marked down to $22 and then to $9.90. (I took pictures of the sign to have proof.) When I took 3 of the T-shirts to the counter, the clerk refused to give me th $9.90 price, instead ringing up $18 (which was nowhere on the sign). I attempted to explain but she was having none of it. I reminded her that the store has to honor the advertised price. I then asked for a manager and she also said there was no error. The $9.90 applied to the T-shirts on the other side of the shelf. May I explain the the same info was printed on BOTH sides of the sign. The manager said the sign was provided by "corporate" and was accurate but did not apply to the shirts on the other side although it was clearly showing on BOTH sides of the sign. I assumed they would take the sign down or, at least, correct it. They did not! The same sign was on display when I left the store a very unhappy longstanding customer. My husband and I said we would not be back. I am extremely distressed over this as I have never had such a problem with Bealls. It's been my favorite store for years! Unfortunately, I did not get the names of the three employees but I am sure they will remember me. I was not unpleasant, just firm in that the law requires that the advertised price be honored. In fact, I had a similar experience in this store about a year ago and the advertised price WAS honored by the store staff. Please respond to this as I would love to continue being a Bealls customer.

vanessa

2/5/12

beward of returns with bealls bucks--apparently in small print on the "bucks" receipt it states discount will be applied to entire purchase--yes they do deduct the bucks (in my case $40) off the bill but after receiving receipt i noticed that return prices were reduced by 27% for each item--in other words when i went to return 4 items on a bill of well over $100, i lost approx $3 per item returned--had i known or read the small print i'd've only bought $40 worth of stuff i was sure to keep--and to make matters worse..arrogant manager--i am not a regular bealls shopper but my elderly mother is (was)--i wonder how many rips on returns happen to these florida seniors

MaMItchell

1/23/12

I ordered a Gloria Vanderbilt blouse, which has always been a fair brand and fits me. To my dismay, I received a size large as I ordered and it fit more like a medium.(or should say did not fit) If thats not bad enough it said eyelet blouse, well that means the flowers should have had an opening in them. They were not the color as depicted, the blouse was nothing like depicted and the size was off. In the label was made in India, oh no wonder! If all that was not bad enough, I received snot green bath clothes instead of pink. Then the guy I spoke with wanted to patronize me and tell me the petite fit smaller. I believe the petite is just SHORTER. Yesterday, I called and had to hold for 30 min. before I actually got to speak to someone. These people better realize, its people like ME who keep their jobs. I spend ALOT of money there and I dang well expect to be treated like a deserving customer instead of the way they do. Then a girl, also a couple of days ago said, do you know this is Bealls Fl. not Bealls dept. Just out of the blue. DUH I have been shopping there for along time and I am a professional shopper, so I was insulted again. Their insults, I will get right back in their face and have. But, thier clothes to show pics. of something and then when you receive it looks NOTHING like the pic., thats getting bad! So, I say to you straighten up because I will NOT shut-up. I will be watching you. I am sending this crap back and get my refund and then I am through ordering anything from you made in India. Frankly, I would not care if the devil himself made it, if it was as depicted and the correct size and good quality at a good price, NOT! Somtimes they do not even find what you order, they have to LOOK for it and see which store has it. If they even do. To me that is too close to false advertizing. So, this is just too many mistakes, bad quality goods, deceitful advertizing for me, too expensive for quality, plus customer service lying, patronizing and insults!

MaMitchell

1/23/12

My previous, complain was about the quality of the blouse, & the snot green wash cloths.Anyway, I forgot to put the store down. Please lets give them the snot green credit! Anybody can tell pink from snot green, it was even on the invoice I received. DUH DUH>>> But the green wash cloths was a deliberate attempt to get rid of them. They are too ugly to sell. Nobody thought they would actually send something back under $5 bucks. Well meet me, the principle of the matter is alive and well. Plus, you did not know about the top. Who wants snot green wash cloths, not me! The store that sent them was from Bealls Department store#057, Woodlands square, 3140 Tanpa Road, Oldsmar Fl. 34677 the stupid person who tried to pawn off snot green wash cloths for pink. I hope you fall in the bath tub, you know who you are! Fool I do not like hassels, but I can be a hassel and intend to be for a LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOG Time! GOT it!

Maj Gen Trent Taylor MaMitchell

1/23/12

I also, saw the blouse that she got and the pic. Did not even look like the same blouse and as far as the snot green wash clothes. She is right, no one would want those. I told her I would wax the cars with them. But, the best thing is to send them back instead of what we should do. We are both very bold and DO NOT take any Cr** from these people. Ah you 5 star people, what the boss promise you a raise or are some of you banging them. You better not mess with my old lady she will drive there and take care of it personally. I can promise you, it would not be a nice ordeal. When she is right about this. She has spent alot of money and had just begun, so you screwballs messed it up. I certainly would NOT want anything from INDIA. If you knew what I know! Think of all the germs ETC. in those clothes. Its time the good stores stop using all those people and giving them the jobs. Give them to AMERICANS. People are going to start buying more american made merchandise.

Maj Gen Trent Taylor

1/24/12

As far as I can see you are all a bunch of dummies who we write. We never hear anything back. That also goes for the people that work there, most of them anyway. Come mess with me, instead of my old lady. If you chicken sh** so called cooperate people want to listen you better do some responding. I do not care to vent to the wind. Get your white collars out and explain to me, why you have the cheap things you get from India. You make them work for nothing and sell them for high prices. I saw what my wife got and the pic. you are all nuts, if you think they are the same. Come on sirs, squeek up. Let a real man talk with you.

don't need you to try and steal my money too!!!

12/27/11

I went to the Bealls Department store in Bastrop Texas. I saw a pair of slacks at the store that I wanted to buy but they did not have my size in the store. The sales clerk said if I pay for the slacks now she can order them and I will receive them at my house in approx. one week. I paid for the slacks and after 3 weeks passed no slacks and no word from Bealls. I called the store and was told someone will call me back. The next day I received a message on my phone advising my order was located but it was not clear when I would be receiving the order. I called the store and was told I would not be receiving my order and that I need to come back to the store so they can refund my money. I was told their computers are 4 days behind and it turns out they sold me slacks they did not have. How gullible do you think people are??? There is no way computers are 4 days behind. What really makes me mad is that if I didn't pursue this matter Bealls was going to just keep my money and not send me the slacks. What a rip off!!! I will not be doing any further buisness with this company.

Marlene l.

11/12/11

Where: Bealls Outlet, Clermont, Florida
When: Friday, November 11th at 8:08 p.m.
Who was involved: The male store manager and cashier called Rosa.
Problem: I was asked for my home address in order to process a store return of two items bought with credit card that were in original store condition (unworn and with all tags). I was asked for my home address even though I voluntarily presented the original credit card used for the transaction! When I refused to give my address I was told that a credit could not be processed if I did not provide an address. This request was made by the male store manager. I advised him that I had not been asked for my address when I first purchased with the card and did not believe he needed that information to make the return since VISA (corporate office) said that all a store merchant had to do was compare the signature on the back in order to process returns. He refused to grant the return until I gave him an address. This is a violation of my credit rights and an aggressive action to discourage consumers from returning items by making them uncomfortable. I will not be shopping at Bealls anymore.

Barbara J	11/9/11
After checking online we drove an hour and a half to the Outlet store in Kissimmee, only to find it closed and no notice where it was moved to. Tried to file an online complaint, but find you are asked to PAY $25 to do so!!!!! No one from the corporate office returns your calls. Very CUSTOMER UNFRIENDLY. Will not shop there anymore.

Gloria Ecks

10/30/11

My husband and I have been shopping at your St. Petersburg store on MLK since we got to Florida over 6 years ago. On Saturday, October 28,2011, we went for what was supposed to be a 30% off everything in the store NO EXCLUSION SALE. What I found instead was that everything had been marked up so that when you took the 30% off you were maybe getting 10% off the normal regular price if anything at all. We were very disappointed in Bealls. I have removed my email address from your company so that I don't receive anymore of your ads and will no longer be shopping at any of your stores. I will be passing this on to all of my friends, family and co-workers.
Thanks for listening!!!!!

Tiffanie

10/30/11

I was recently shopping at your Porter, TX location where I witnessed the most rude and cruel behavior. A woman was there shopping with her young daughter- maybe 3 or 4 years of age. She was sitting in the basket being very quiet and good (unlike many people's children in there), but she was missing an arm. When the woman was leaving after being checked out the two cashiers at the front- TYLER and AMIE- with people in each line, started laughing and making fun of the little girl and calling her a freak. Fortunately the woman had already left the store, but I asked the young man checking me out- TYLER- if he had any children and how would he feel if people made fun of his child as he was doing to the woman's. He simply said his daughter was not a freak and he would not be parading her around in public as she (the woman) did. Because of this disgusting behavior displayed at this location in Porter, TX I will not be shopping at your stores again as it concerns me what would happen if I brought my granddaughter (who is autistic) into the store for any reason. Children with disabilities have no reason to be made fun of and I am very disappointed your company would allow such behavior. I hope this issue is resolved- in the meantime any customers better not take their children with any kind of problems in there- I'd hate to see what their kids turn out like! I will be taking my money and time else where- even if it means I have to pay more!!

Winterlace

10/29/11

I have always like Bealls Fl products online, since I live in Tx. we do not have anything, but a Burkes. Which is their outlet store. The problem online is their prices flucuate up and down and you think you are getting 30% off, but NO. They have raised their prices and you are accually paying a few dollars more This is not good business. If this is not bad enough. You put your order in and then a computor runs to find what store it is available in, if its available. I have an order in, now they say its low inventory, in other words. Its not there. How can you sell something you do not have? "Thats false advertisment". I had this happen the very first order I placed. They never found the item.So, my question to you, if you even care, how can you sell something you do not have in stock. Now, I am wanting some shoes, same story, low inventory! Its a ploy to make you think you may get them and to order something else to get to the discount or free shipping. In other words you prtend to have the most popular selling item, when in fact you do not have it. There are alot of pissed off customers and sooner or later you WILL be caught up with. Thats just wrong to put a price on something and change the price 3 or 4 times a week. I have copies of all of this in a large time frame, crooks & cheats! Then have something for sale, but you do not get it at all. I will make this my career to stay on this until you change something. When you make an order and its showing you have it only to find you have to hunt it and oh, oops not available! What kind of idiots. Greedy money digging people. You all need a tast of Tx justice!

Barb T

10/10/11

I shopped at Bealls in Englewood on Saturday, October 1. Later that day I also drove to Venice (FL) to shop the bargains at that store. My purchases earned a $20 Bealls Bucks at each location. On October 6th I drove to Venice again to spend those Bealls Bucks but I didn't find what I wanted to buy. As I only had 2 more days to spend the bucks, I shopped at the Englewood store on Friday. I found exactly what I wanted..... a travel bag that was on sale for $50.00. Imagine my surprise when I was told I could not spend two $20 Bealls Bucks certificates on that item. Why not? I would be allowed to use two $20 bills on it. After requesting a manager, Jan (I believe) told me that she was aware of that problem and that it had been reported as a "MISS" to corporate. Oh, I was also told that two $10 certificates had been processed for one item that same day. It was also explained that if I had had a $10 Bealls Bucks and a $30 Bealls Bucks, the computer would accept that. Are you kidding me???? Is that not insane??? I'm so unhappy and upset with my whole experience. I had not had the opportunity to NOT spend two $20 Bealls Bucks certificates prior and I won't be interested in the future.
Bealls owes me and all others who have had similar experiences with the Bealls Bucks an apology. Actually, I'd love to hear from the person who would put such restrictions on using the Bealls Bucks. Email: batgram1944@hotmail.com

Sean

9/6/11

I have been buying clothes from bealls 4 over 6 years and I had bought a shirt and one of the employee left a ink tag on it and I got all the way home and I removed the ink tag one supervisors told me they wouldn't be able to help me I. Should know their policy so if I not wrong if it wasn't for customers they wouldn't be getting paid and 2 they should train their employees 2 take off the m_____ f______ ink tags....I want my shirt I paid for

Ben L

7/24/11

I would like to commend the sales lady that assisted me find a lost pair of eye glasses over the July Fourth week,while visiting family in the Carlsbad, NM. area.The sales lady in mens clothing (Sonja) was very helpful. Arriving back in Atlanta I suddenly recalled leaving my eye glasses in the Beales store. Bobby took my call and was able to send me my glasses. Although UPS did not deliver the package without damage, I was able to obtain a replacement thanks to your employees. Thanks..

Kristy

7/28/11

I go about once a month to the Beall's closest to my home (County Road West in Odessa, TX) to buy my stepson a gift card. Every single time the employees, especially one, acts like they are miserable. They don't greet you, say thanks, small talk or even smile!!!!!!!!!!!!!!!! Even when I have went out of my way to smile, say hi and how are you (or whatever), they are snobby and cold. I wish my stepson had another favorite store. If it wasn't for that, I would never step foot in there again. I am so sick of being treated like that for no reason. Then I find out that it is common knowledge that they are very rude there. Why isn't something done? If they don't want that job, let someone else work there. They are a lot of nice, friendly people looking for work right now! Next time they are rude to me, they are going to get a very rude awakening. I am not going to just take it with a smile anymore. They will hear exactly what I think of them next time.

krystal schultheis

6/29/11

Im currently a employee at Bealls outlet ,in panama city florida , and Im not really sure what to do . We have a supervisor there who treats our cashiers very unfair and Im one of them , I do my job very well and I have done nothing to this supervisor expect be nice. Everytime I have a return or I call code 2 for any codes for that matter she always has an attitude , bad body lanuage and dirty looks not to mention slames things like she hates doing her job, he is very rude ,very unprofessional and it is extreamly embarrsessing.I am constantly havng to apoligize to my customers for her actions. My customers have said they were going to call to corporate office on my behalf due to her attitude and the way she treats the cashier. The cashiers and I have approached to our store manager numerous times for her attitude. Im not sure if my store manager has spoken to her or not about her attitude but the problem has not been resolved, maybe its because she never acts up in front of her.I like my store manager alot but if she has spoken with her it hasnt done any good, I use to love my job and now I drend going in. I dont want to quit cause I really need the money and I love working for the company and it hard to find a job but at the same time, I cant continue to work like this I start to mess up and forgets things after she treat me that way.

Carol Benavides-Hynes

5/31/11

I will never ever shop at Bealls again! Every employee that I dealt with at your Jupiter store on Indiantown Road was very rude (they were all women, in fact, one was the manager). When I tried to ask someone a question, they walked away. When one of "them" actually talked to me behind the register, they were VERY rude to me. I am a 50 year old woman that has purchased many things from your store, but NOT anymore! These women are all quite old and VERY rude! You must get rid of them if you want to do well.

Jen Aaron

5/1/11

I have to say working in retail for many years, you come across customers who are just rude and nasty and have NO respect for a companies policies or employees. I can sympathize with the people on here that got a rude manager, however, when you're not getting your way you take everything that is said and blow it out of proportion. As for the lady with the boxes, I do not agree with the manager freaking out on you but you absolutely cannot go into a retail store and take their boxes. I'm not talking the boxes that the merchandise is shipped in. I'm talking about the boxes that the merchandise is supposed to be sold in. Who cares whether the recovery of the shoes is not great and the shoes are out of their boxes. Common sense tells you that there are shoes that belong in those boxes. Also, why do customers seem to think its right open the merchandise? I've seen so many boxes ripped open and they will not be sold. Would you purchase an open box??? NO!!! Why?? Because you don't know if something is missing or not so there goes the companies money because someone couldn't read the outside of the box. Publix doesn't let you taste their peanut butter before you buy it so why do you think you can open anything else?? Point is, Beall's and other companies have policies and if you think you can break them just because you spend "alot" of money in the store then you should go home and rethink your status in the world.

Cyrena Acuff

4/25/11

I don't think it's appropriate for associates to go to work all dressed up and then end up cleaning toilets and throwing out trash in dressed up clothes. I think the stores should hire a maintenance person to do such duties and not have the asssociates do this instead of waiting on customers. This is happening at the
Sweetwater Texas store, someone from above needs to step up and fix this and find
out what all is being done in these small town stores to restore dignity.

leslie

4/11/11

I shopping in your burke's outlet in biloxi on Sunday on Pass Rd. and I was appauled by a customer's behavior toward your store supevisor concerning a swimsuit, even I saw that this swimsuit was so nasty, But to make a long store short Ms.Brenda the supervisor on duty handled the situation with such poise and grace that you guys should be happy to have her, if I owned a store I'd want her to work for me. Kudos for Ms. Brenda and the way she represented your store whomever trained her did a great job......cause when those people walked out calling her racial names she still smiled and told them to have a good day even though it must have been hard for her. Now thats what i call professsional. And i will be shoipping at this store cause the customer service is great and the store was clean.

Tiffany Myers	3/29/11
Personal shopper that lives in Deerfield Beach for over thirty years. I was shopping there and witness very ruled behavior from a manager to a fitting room associate so much so that the girl began to cry, I was disgust by this.I ask the young lady who was that she said she's a manager and she ruled like that all the time to everyone and her name is Nicole Gray.

Vaughn Haight

3/27/11

Hello Bealls,

I'm disapointed in your ad in the flyer that ran today advertising $10 Bucks for every $50 spent. You can imagine my chargrin when the register lady told me to refer to page 19 wherein I read the fine print that I would receive a coupon redeemable for 2 days on April 3rd and 4th. Your concept is clearly playing on the idea that most people wont show up to redeem them. And in my case, My family will be traveling for vacation at that time abd unable to return to the store, which is why I came to Bealls to save $10 off my purchase for beachware. The cashier told me that I was not the only one to feel this unfair and to bury the details on page 19 in "fine print" Frankly, this type of deception does not make makes me not want to return to your stores.

Sincerely,
Vaughn Haight

disappointed

3/22/11

I have a charge account w/Bealls and evidently used it over the holidays - which I - really don't remember using it - my residency is in another state - I find that Bealls being cheap mails there bills 3rd class mail - which is not forwarded. I have been harrassed lately by phone calls - I explained this to the woman on the phone and it didnt seem to matter - I am hoping to resolve this but it seems you also cannot access your information via computer - if this 3rd class mailing is what they do,I personally will never get any mail from them because I will be places for approx. 2 mo, at a time and have my mail forwarded - except Bealls - the post office does not forward 3rd class mail - I guess I should just close this charge account and forget shopping at this store. I am not a slacker and do pay my bills when I receive them.

God sees what you did	3/8/11
piece of shit communist company that wastes tax payers hard earned money!! Fuck you, I hope your company goes out of business you assholes!! Go rot in hell you bastards!!

john doe

2/7/11

HOW IS IT THAT OVER TIME, WE FORGET HOW WE WANT OTHERS TO TREAT US !!!!!!!!!!!!!
JUST THINK WHEN YOU AS A RETAIL SERVICE PROVIDER, HOW YOU WOULD LIKE TO BE TREATED ENTERING ANOTHER STORE. WAKE UP PEOPLE... HAVE WE LOST EVERYTHING !!!!!!!!!!

PARENTS NEED TO START TEACHING DISCIPLINE AGAIN TO THEIR CHILDREN AND SO FORTH. WE HAVE LOST THE FOR OF RESPECT. REGARDLESS OF WHAT SITUATION WE ARE IN. THERE IS ALWAYS A COMMON GROUND. ENOUGH IS ENOUGH ALREADY.

IF YOU DO NOT WANT TO RESPECT THE STORES YOU WORK IN AND OTHERS THE WAY YOU WOULD LIKE TO BE TREATED, STAY THE F HOME. SIMPLE, WITHER AWAY SO THE REST OF US CAN HAVE A GREAT TIME.

shashank	12/24/10
dear sir, i want to say that i dont have my credit card but i have my debit card and i always use my debit card so i want to review my account with my debit card so i can review it from my debit card to my apple id......... thanks

Hailey

12/17/10

Tonight I was at Belles around 6:15pm making a purchase. One of my items was a toddler clothing item that had a green mark on it, which the sign in the home goods section adjancent to the kids clothing area, read as 70% off. However, when it was rung up I only recieved 50% off. I saw this on my itemized receipt and went back to the cashier, Skye (who was very nice). He refunded my money and proceeded to try to re-do the transaction at 70%. When he couldn't override the transaction he called a manager for assistance. Shivner came over and immedietly said we were wrong and disregarded what was said on the sign. My friend had to show him the sign to prove what we saw and as he was walking he said, "I'm not the manager for the whole store... youre lying... I'm not even helping you" and then walked away. My friend then brought the sign over to the register and asked for another manager. As she walked over, I said that the previous manager was very unprofessional and she didn't even respond with an apology. All she did was look at the item and said, "Where did you get this?" I told her in the kids section and that the sign was by the customer service line next to homegoods. She said, "I guess I'll give it to you this time, we haven't even been open long enough to have 70% off, and there are signs all around; that one was in the wrong place" I was in complete shock how rude these managers were and my friend even said. "I cannot believe how rude the managers are here" to Kathleen. We felt like we were on candid camera or something. Skye, all the while, was aplogetic and obviously embarrased by his superiors. Kathleen was obviously getting angry at us and the situation became very tense. Finally, I said, "Listen, it isn't our fault the sign was in the wrong place." Frankly, that really didn't even make any sense, but the whole situation became redic

judy r

11/27/10

i shop my local Bealls only because where I live there isn't anything else but a Walmart. I find the "women" at Bealls crude. They have no manners and unfortunately they are around my age bracket (I am 61). I thought people that age were brought up better. They are usually chewing gum, candy and never look at your face. When you put your credit card through they try to tell you what to do as if we haven't used those machines before. I tell them right off to stop that I happen to know how to operate their machines because I am a shopper. I use my debit card everywhere and I can READ and WRITE. These women need a good lesson in manners and professionalism and possibly an exlax. I find most of them constipated.

Carol Burton

11/19/10

I think management would be well suited to do traning in several areas. First and formost teach your employee that even if the customer is wrong there are tactful ways to defuse almost any situation. The manager who kept comming back to help with the gift certificate, should not have walked away until she was sure that the problem was resolved. I might add to the customers satifaction. Be respectful of your customers time. How long have they been waiting? Second, store awarness. Teach them to look at the flow of customers and be aware of the time of day when you need more help. Third, when confronting a customer about something that is wrong, "shoe box's",don't pounce on the issue. Simply and I might add gently explain that it is against company policy to allow the boxes out of the store without authorization. The customer must contact Management and request x number of boxes. Simple. You might also put a couple of undercover shoppers in from time to time to make sure that your training is working. It is a very sad day we live in when common curtasey is not taught or observed. Do any of you remember when Nordstrom's began? Their motto,
was service and treat the coustomer well in every respect. I think that is why even today, thirty years later, I love to shop there. I think all of your stores would benifit from a reminder that each and every employee is there to help and to serve Bealls customers. Without your customers you would be out of business. Just something to think about. Thank you for listing. Carol Burton, Cape Coral, FL

Noreen Crowle	11/1/10
This store is the reason why you should never buy products on-line. When you call their customer service line. They will only tell you what they will do. They do not meet you in the middle when it is their mistake. POOR service. Not worth saving 5 dollars.

A. D'Angelo

10/28/10

I imagine that it is necessary for a company like Bealls to use an independent bank to manage its credit card services, however, they could not have chosen a more unprofessional bank. Either I, or my wife accidentally paid on the wrong account(we have two). It is pretty obvious what happened because the other account had a credit. The representative credited the amount from one account to the other, but would not remove a $20 fee. I told him that in that case I will cancel both cards. His answer, "OK!"
That is when I asked him if he was an employee of Bealls or a credit card company. His response..."the bank." I countered, "so you really don't care about Bealls business at all, just about collecting fees for your company." His answer, "I work for the bank!"
Good, well I work for me, and that $20 charge means that I can shop at every other store in the Ormond Beach/Daytona Beach area instead of Bealls.
Bealls should rethink its relationship with this banking service. It is costing them business!

John Benvengo - cell 1 917 754 1726

10/13/10

Dear Sir/Madam
I would like to share a poor experience that I had in your zephrhills store in Florida on 301 - I needed a gift certificate (wife's anniversary) a young lady Tina was trying to help me and was really going out of way to help me - the manager Linda "G" gave her some some direction and walked away - Tina had NO luck and had to call her again, Linda "G" again gave her direction and walked away....the 3rd time Linda "G" came back found out that in lieu of your system down it was unable to
provide me a gift certficate - Linda "G" failed as far as i am concerned not giving myself and/or Tina 100% to get it done, Meanwhile I want to wait some 20/25 minutes because Linda "G" was not focused and then had to tell me they could not generate the certifcate - Tina did a great job - Linda "G" needs some direction and should pay more attention to customer and when others come to her for assistance. I also spoke with Jackie (Store Manager) who said she would speak with Linda "G" big deal..
what about the me the customer - I would like to see some resolution with this matter and await managements call to me - thank you john benvengo 1 917 754 1726

Tom & Ellen Janicke

10/11/10

I would like to voice my displeasure at the customer service at your store in Riverview. My husband and I shop at this location every Saturday and have spent a considerable amount of money throughout the years. We have always had good shopping and customer service experiences until the last couple of months or so. First of all, when you go in the store to make a payment the process is so lengthy and most of the time requires the assistance of a higher up to help the cashier. also, why do you insist on a check number to pay my bill???? if i was sending it to you via the mail I would not be supplying that information....a few weeks ago we were in the store, the check out line was extremely long and there was only one cashier. someone was returning and repurchasing about 15 items and there was no back up to help the cashier. This Saturday I was hoping to buy a pair of jeans. Again, only one cashier on duty and another problem. My husband and I were next in line and someone was trying to make a payment. I can only assume that the check was bad because it wouldn't go through and the cashier had to call someone. I told my husband that it was not worth the jeans (after spending 15 minutes on a line) and left. as we left, the cashier began calling for assistance from another employee to check us out. why does it take a customer walking out the door before the cashiers have sense to try to call for help? when we got home, we were so upset because I really wanted the pair of jeans that we called the store to speak with the Manager. Apparently, the Manager is on vacation until next week! sounds like my shopping days at Beall's are just about over!!!!

Jerry kuhn

9/26/10

I would like to thank you for one of your employees of the eastland Tx store for being a lying thief . They stole my wifes 400.00 i phone 9/25/10 then were not cooperable with police at all. As you know you cant get ins on a I phone. Our family spent a lot of money at your stores , key word spent. We will never step foot in another one. Hope he chokes on it. Thank your employees in Eastland Tx store for me. And you for loss of bussiness. Have a nice day.

Jerry Kuhn
Breckenridge, Tx 76424

Rob Reesh (Ponte vedra, Florida)

5/10/10

.. My family has been living here in the Ponte Vedra Beach area since 1974. We have shopped at your 'Bealls Store' located here in South Jacksonville Beach area since it opened. Your 'Bealls Store' located in the 'South Beach Regional' shopping center is going out of buisness, and was/is having a 'super sale.' I went there on Saturday afternoon, May 8th, this year (2010)with a good friend of mine. *When I was checking out, I was using my personal check, with all my information on it- including name, and phone number. My address was different than my drivers liscense, but everything else matched! So the cashier called for the floor manager- CHERYL- for approval to use check. I NEVER have met such a rude, unprofessional woman in my life! She immediately refused me using my check- claiming store policy has to have the ID and check address match. I told her I understood- showed her my badge (proffessional, paid fire dpeartment employee), and a credit card that had the 'correct' information that matched the check). I NEVER had a problem with using my checks there- EVER! As we 'argued', she told me, LOUDLY, to leave the store, or she would call the police. Now I wish I stayed, cause I know all the police in the area, and I could of at least of had a 'report' of the incident. Anyways, I left, and called my mother- living right down the street- and she said she would come up there and get it for me. The reason for the address difference was cause I just switched homes- (homestead reasons). What she didn't know was that my good friend was right there still, in the other check out- and heard the store manager- CHERYL- telling the cashier, in a loud voice, over and over- 'He just doesn't know who he's messing with!' Hm.. sounded like a threat to me!! What she also didn't know, is that my good friend Susan, happens to live right next door to the CEO/President of Dilliards. And they are GOOD friends. I wasn't going to do anything about it, but he advised me to make a 'formal complaint' and if I had any problems, or felt your 'solution' to her total disrespect to me, was not what I concider proper- to let him know, stating that he knows ALOT of 'high position' people in all the local department stores here in Jacksonville! Anyways, I returned back to the store, this time with my mother, and with Susan, 20 minutes later, and I asked for the manager- SHERYL- and when I spoke to her, I made a formal appology, stated that I would still like to make my purchase (well over 200$). She told me I was rude, and literally gave me a lengthy speech infront of everybody- costomers and all- and again I apologized. She told me she had all my stuff put back on the shelves, said she would not let my mother make the purchase, and told me to 'get out of this store!' I have never seen a person, espescially one in 'authority', being so rude and unproffessional! I could not believe, nor could my friend or mother, that a store manager would act like that. Here I am, a professional fireman, with a badge, credit cards- all confirming the info on the check, and she still was irate in her speech and actions! I have never been yelled at by a store employee. As I/we left, we said that we would NEVER shop here, or any other Bealls store, ever again... This woman shouldn't even be allowed to be in the back stocking shelves! How she became a manager- wow. That's going to hurt your store. I pray she is not going to be 'transfered' to another store, when this one closes. Although a Christian, and really thinking hard on this, and what to do.. I felt a formal complaint of the full/exact details needs to be brought to your headquarters complaint departments attention.. * I would love to know your actions on this situation.. I cannot BELIEVE she made those 'threatening comments' after I left, especially infront of other customers!
I am hoping to be contacted back ASAP, as to your prompt responce as to what the next action is going to take place. I gave a copy of this letter to our CEO friend, and we are waiting on your responce. Its to bad, one bad apple, just ruined your stores sales.. I,Rob Reesh, can be contacted, ANYTIME- at 904-568-0043. Thank you for 'investigating this terrible situation', and for getting back to me. God Bless- hope to hear back from you SOON! Thank you SO much for your help! A 'prior' Bealls customer. The store is the Bealls department Store, 3876 South 3rd. Street. 32250. 904-246-1331. THANK YOU AGAIN!!

Segement of Letter Sent to Corporate

8/7/10

Dear Bealls Outlet Customer Service Supervisor / Manager:

I would like this email / letter to serve as a Formal Complaint against the manager, Reah, at the Bealls Outlet located on Florida Avenue near the intersection of Busch Blvd. in Tampa, FL. This female manager is in her 50s or 60s, Caucasian, blonde and about 5' 7" or so. She did angrily identify herself as a manager when she was insulting me.
At approximately 3:45 p.m. today, Friday, August, 6, 2010, my 73-year-old, handicapped mother and myself walked into the Bealls Outlet near the corner of Florida Avenue & Busch Blvd. While we were shopping for shoes, I put approximately 10 - 12 EMPTY shoe boxes into my cart. The shoe shelves and boxes were a mess and most sizes were not in there correct place. On occasion, I have taken empty shoes boxes because I know that the boxes are either thrown away or recycled by Bealls Outlet. It's important to know that over the years, I have never, ever had a manager aggressively disrespect me and my handicapped mother in front of other customers and employees the way this manager, Reah, did. The attack was undeserved and completely unnecessary.
I put my $70 worth of purchases on the counter (the total purchase ended up being around $55 with the use of a store credit & my Friday card). When we were next, Reah starts to question / attack my mother and I about the empty shoes boxes. Before she attacked me, I was going to tell her that I would be happy to show her that each box was EMPTY. Reah was unconcerned with the fact that the boxes were empty. In a very aggressive manner, she begins ranting that all of the shoes have to be in boxes. She repeats herself again more loudly attempting to provoke me to argue with her. I asked her, "If each pair of shoes has to be in a box, then why are most of the shoes NOT in boxes?" Almost the entire clearance rack of shoes was NOT in boxes, as well as the regular price shoes. She did not answer me, but created more of a scene by again saying that all of the shoes have to be in boxes. She said something about other customers taking shoes with no box (I did not understand this part of her rant). I asked her, "What does that have to do with me?" That questions only made her more angry.
There was a line about 6 people behind my mother and I and Reah was standing over the boxes and not checking out my items. All of the customers behind us in line are sighing and moving around in disgust because Reah would not ring up our items. I told Reah that no employee or manager at any Bealls Outlet store had ever had a problem with me taking empty shoe boxes because they are thrown away or recycled. Reah's face was becoming distorted and red with anger and she told me that the boxes were HERS (physically putting her hands on the boxes in the cart which was several feet from the register). Reah's behavior scared both me and my mother. My mother shot me a look like "let's get out of here." My mom told me in the car she was very scared of this woman.
At this point, I nervously laughed a bit because I could not believe this woman was really attempting to fight with me about empty boxes. I truly felt like I was having a "Twilight Zone" interaction. I felt like Reah was trying to keep me from purchasing the items I had on the counter because she continued to go on and on about the boxes. I said this is an absurd / silly conversation and that I would not argue with her about it. She continued to argue and say that the boxes were HERS and said it was not a silly subject. I told her that I had spent a great deal of money at that location alone and the manager had never treated me badly about empty shoes boxes or anything else. Reah angrily snapped back and said I'm the manager now and that's why the other manager is no longer here. Reah then said that she did not care how much money I had spent at Bealls Outlet or what had happened in the past. Reah had taken this situation she created too far. I firmly told her to check me out so my mother and I can go home.
At this point, a young female, African-American employee was paying attention to the fact that there are now 8 or more customers listening, sighing and waiting to check out behind us. This employee does the right thing and opens another register in order to move the annoyed / angry customers behind us through the check out process while Reah continue to push to engage me in a fight. Reah then said I needed to ask her permission to take the boxes and that I should have been "courtesious" and asked her to take the boxes. THERE WAS NO TIME TO ASK FOR ANYTHING BECAUSE SHE VERBALLY ATTACKED ME. I asked her if loosing the sale over this was really worth it. I said I can't believe you are continuously trying to argue with me about these boxes. All of the other customers were quiet, listening to the manager scold me like a child. She said again that I needed to be "courteous" and ASK HER PERMISSION to take HER boxes.
I said one more time that I would not argue about this anymore and then I stopped talking completely!! Reah continued to say several times that I should have been "more courteous" to HER and asked her permission for the boxes. She had to have the last word which I was happy to give her because I was scared and wanted to get out of the store. My mother and I were embarrassed and disgusted with the way we were treated. This manager's unprofessional behavior was totally UNNECESSARY!! In this bad economy / recession, it is very poor business logic to insult and attack devoted, long-time customers who often shop at multiple Bealls Outlets. I would think that each store / chain would want to retain their frequent customers and encourage them to purchase from their company.
There are so many different ways this manager, Reah, could have handled this situation:
1. She could have checked the boxes to see if they were empty (which she never did) and allowed me to take them.
2. She could have told me nicely and professionally that I was not allowed to take the boxes. I would have accepted that and gone home.
3. She could have calmly and in a professional manner explained why the boxes were important to the company. (She acted possessed about the fact that the boxes were HERS personally).
In addition, before my mother or I shop at another Bealls Outlet, I would like to know the following:
1. Will this woman be reprimanded for her aggressive, disrespectful behavior toward me and my elderly mother? (Do I want her fired? No...but, I don't want her to release her angry wrath on another customer)
2. Will further management training be offered to Reah? (She needs extensive training on how to properly and professionally act towards customers and humans in general. She needs to be taught that you never disrespect customers, especially in front of other customers. NO EXCUSES. Why would anyone want to shop at a store where they will be treated badly?)
3. Will our horrible treatment be overlooked and Reah transferred to another store where I will then encounter her anger again?
4. What actions will be taken to restore my faith and my mother's faith in Bealls Outlet? (We both feel very apprehensive about shopping at any Bealls Outlet after today's bizarre rant).

Karen Cruz

7/5/10

I have been a Bealls customer since they arrived in Palm Coast Florida. I was awarded a Bealls credit card based on my excellent credit history. I always had paid my bills on time. However, due to our extremely bad financial environment and the fact we are in the failing construction industry of our esteemed Florida, my payments were late - however paid. Also my balance was paid-in-full as soon as our clients paid us (which is always LATE!)

Since I knew my balance was paid in full I went to Bealls this evening. Denied CREDIT with no outstanding balance after 18 years of being a loyal CUSTOMER! Thank you very much. You have lost my family and many,many friends as customers.

THANKS ALOT!