Bassett Furniture Direct Corporate Office | Headquarters Contact Phone Number & Address

Cheri Girard

3/24/12

We purchased a sofa and a love seat from Bassett. Big mistake!!! This sofa is squeaky and sounds so bad, like it's 10 years old. They say a year warranty but they make you take it back 100 miles when it is their inferior furniture. I am suppose to delivery this sofa back to them. Then I am suppose to pick it up, again this is 100 miles. The customer service, I'll try and put it nicely, was not good. I am pretty sure they stuck us with their floor model, there was no tags or the guarantee. We will never ever buy any piece of Bassett furniture again especially from the Omaha,NE store. They really don't care once they have your money. Just be warned.

dorreth@aol.com

1/16/12

While I love my 2year old leather sofa and love seat.I have four grand babies theat two frequently visit,one of my grandbabies ws doing what she does bes climbing.She was doing on the back of the loveseat suddely she yelled out in pain,She had cut herself on the back of her big toe.We kept feeling around the back of the seat and found a nail sticking out of the leather.Thank God it was not has bad has it could.More quality check should be done.would like a response.

Marlie	12/19/11
Please keep thrwoing these posts up they help tons.

PAM BRADEN

12/6/11

WHEN U SAY LIFETIME WARRENTY, WHAT DOES THAT MEAN TO U. DOES IT MEAN THAT THE PRODUCT WILL LAST A LIFETIME? WHAT IS CONSIDERED A LIFE TIME. U BETTER ASK BASSETT FUNITURE. BECAUSE A LIFETIME IS HOW LONG THEY WANT IT TO BE. WHAT EVER IS TO THEIR BENIFIT. THEY GIVE U A FALSE IMPRESSION. I HAVE BEEN DEALING WITH BASSETT FOR FOUR MONTHS FOR THEM TO TELL ME THE MECHANISH ISN'T MADE ANYMORE. BUT THEY DIDN'T GIVE ME A NEW CHAIR. I EVEN PAID FOR THE SHIPPING AND A PERSON TO COME REPAIR IT ON OCT 24, 2011. THEY SAID IT WOULD TAKE 2 MONTHS FOR THE MECHANISM TO GET HERE. I CALLED ON DEC 6TH TO HEAR THE CHAIR CAN'T BE REPAIRED BECAUSE THE MECANISM ISN'T MADE ANYMORE AND THEY CAN'T PUT A DIFFERENT MECHANISM ON IT. MY LIFETIME CHAIR CAN'T BE REPAIRED. (TO BAD FOR ME!!!!!!!!!!!!!! I AM **** OUT OF LUCK. EAT THE CHAIR OR BURN IT IN THE FIREPLACE I DON'T HAVE.)SO NEXT TIME U BUY A LIFE TIME PRODUCT, ASK A LOT OF QUESTIONS. ANYTHING FOR A SALE.
UNSATISFIED CUSTOMER

	9/18/11
would like info on the year that basset co use black stamp logo with coverd wagon

Mr. Williams	7/29/11
I purchased Bassett dresser drawers and the drawers stick on the glides, poor quality for the high price. Shouldn't have to take a day off to wait for customer service to repair.

Susan Parker

5/26/11

I bought a bedroom suite from Bassett Furniture in Buford GA in January 2011. I paid $3400 for this furniture. Within one month the bed slats have completely come apart. The slats were splintered and split in several places and the mattress would fall to the floor in the middle of the night. The slats were dinky and VERY cheaply made!! I called the store and the lady said, sure I will have someone call you about repairing your bed. Guess what... NO BODY EVER CALLED. Several days later I made another call to the store... I'm sleeping on the floor. Please send someone out. She said OK the repairman will be in your area in 2 weeks. ARE YOU FREAKING KIDDING ME? 2 WEEKS? I said well make sure he brings new slats and more heavy duty slats because the ones on it now will never hold up. So a couple of weeks later the repairman shows up WITH NO DAMN SLATS! He said I will have to order those. They will be here in a couple of weeks and I have to order the same slats because that is what comes "standard" on that bed. I WAS SO UPSET!!! Sleeping on the floor for one month? No Way!!! I went and got me some wood and made my own slats. Basset Furniture is SUCKS!!!!!!!

5/14/11

We've been buying Basset furniture for years and have always been satisfied with the product and the customer service. However, this year we bought a dining room set and a bedroom set and noticed a remarkable difference in the quality of the furniture compared to the furniture we bought just a few years ago. We are very disappointed in the quality. Has it always been made in Vietnam? It was so bad that they are replacing some of it. Also, the sales people will tell you that their sofa cushions are guaranteed for life. Which implies that they will last a long time. What they don't tell you is that they only last about 18 months and that you have to pay almost $100 every time they come out and rip your sofa apart to replace one. We've been through this twice already. Sorry to say that Bassett has lost a valuable customer. If you stand for quality and the customer pays for quality, you should get quality.

Helen Moffett

3/18/11

I purchased a sofa and loveseat in Jan. and it was delivered in Feb. To my dismay it was not what I ordered. Wrong height and much to high. I had told salesperson that I could not use anything higher than 35". I picked out one that was 34" and said that was perfect. To make a long story short, the sofa and loveset are 39" high. I have been trying to get this resolved since the day it was delivered. (over a month) I would not do business with Bassett furniture in Jacksonville, FL. ever again.

Cindy

3/17/11

This company has terrible customer service! They give you a 1-866 phone number to call - a furniture delivery service answers this line then transfers you to another number which is supposedly the customer service line. You will never talk to a human. I have left 10 messages and not a return phone call. So they are "johnny on the psot" to sell you the product and don't give a hoot about anything after you pay and walk out the door. Rooms to Go has better CS than this! I won't go back.

CHARLOTTE BREMOND

12/26/10

I made a purchase on the 19th of December; a salesperson brought the rug to my home on the 20th. I thought the color would be okay; however it will be too light for all the traffic that goes on in my home. I phoned back within 72 hours and spoke with someone who said the manager would phone back. She states that she can not accept the returns. I have a $3600 purchase that I have not received and now I am receiving this static. I opened an account plus gave them a $600 personal check. This is very poor customer service or satisfaction to the customer. THis makes me know I will never want to set foot in another Bassett store. THe fact that they know I was trying to decide if it would work in my home makes me even more upset. THis is the store in Pleasant Hill, CA.

Victoria Fallad

11/30/10

HAVING BEEN TRYING TO CALL THIS NUMBER FOR SEVERAL HOURS. ITS BUSY. I AM ON MATTRESS #4!!!!! BASSETT FURNITURE DOES NOT BELIEVE IN REFUNDS! EVEN IF U ARE ON MATTRESS #4! SEALY COMPANY SAYS BASSETT FURNITURE BUSY THE MATTRESS FROM THEM SO THE WOULD HAVE TO DO ALL REFUNDS N TRANSACTIONS! IM HAVING TO WAIT ANOTHER MONTH TO EVEN GET THE "SAME MATTRESS" THATS KEEPS GETTING 4 INCH DIPS. I DO NOT RECOMMEND THIS COMPANY TO ANYONE. THIS IS MY SECOND APP IVE FILLED OUT ONLINE CONCERNING THIS HORRIBLE COMPANY. BETTER BUSINESS BUREAU IS NEXT.. IM NOT SATISFIED WITH THIS COMPANY AT ALL.. THANKS ALOT!!

TONI GOSSETT

8/8/10

I FILED A COMPLAINT LAST WEEK - WITH AN EVENT THAT OCCURED IN THE JACKSONVILLE, FL LOCATION ON PHILLIPS HWY<<<

I RECEIVED AN E-MAIL 'DIRECTLY' FROM THE SALESPERSON @ THIS LOCATION AFTER SHE WAS APPARENTLY NOTIFIED OF THE COMPLAINT - HER E-MAIL CAME FROM WHAT MAY BE HER PERSONAL GMAIL ACCT.
Hello Toni,

This is Michelle at Bassett Furniture, we spoke a few weeks back about your son's bedroom. I was informed by our corporate office today that you were dissatisfied with information I gave you regarding the prices on the covington bedroom set.

I apologize for not informing you when the sale was ending. We run several promotions and I assure you that I will give you the best possible price. What pieces were you interested in? I will get with my manager and try to match the price that I gave you.

If you have any questions please let me know.

Thanks,

Michelle

THIS MY RESPONSE TO HER EMAIL IN A FOLLOW UP TO THAT COMPLAINT --- NOTED THAT SHE MENTIONS THE SHE SPOKE WITH ME A "FEW WEEKS AGO" ACTUALLY IS WAS 8/1 - WHICH TELLS ME THAT SHE MAY NOT EVEN REMEMBER ME EVEN THOUGH SHE MADE NOTE OF OUR NAMES....

I did not see your e-mail until just now --- IN MOVING MODE & not checking. I stopped in the Showroom on Saturday for a quick minute -- As a result of that visitm I had several phone conversations with Jeff. He advised me that he could not match the price that we spoke of AND if the buyer's order had been written at the amount you & I discussed he would NOT have honored that price. He did speak with the owner and offered me a price considerably more than we discussed. He suggested that you and I were speaking of 'different' pieces, but I know that is NOT the situation. I was very deliberate in the pieces being chifforobe, tall chest of drawers and panel bed. Sale price after rebates you quoted $2890 and it was written on your card --- but due to Move Mode - can't seem to locate card. However, after conversation with Jeff the least amount he & owner will sell it for is
$3382 plus tax - plus delivery for those three pieces AND I only have 24 hours to take up this offer. He stated the sale was " corporate sale" and not a store sale. We may find it difficult to meet his "Deadline" due to the move. Needless to say I am very disappointed in the whole pricing issue.

I work @ GMAC and decision auto loans with dealerships for the last 38 years and the "low balling" and then giving the real price is a car tactic that I did not expect from a reputable Bassett franchise. I understand there may have been a 'mistake' but once that is done to a customer something more has to be considered to protect the integrity of your local business.

Hopefully, we can get to Jeff today but if not we will purchase somewhere else .

Toni Gossett
904 955 6373